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Customer Questions & Answers for
iPhone 5s 16 GB

The highly advanced iPhone 5s features the A7 chip with 64-bit architecture, the Touch ID fingerprint sensor, a new 8-megapixel iSight camera, a new FaceTime HD camera, ultrafast LTE wireless, iOS 7, and iCloud.
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723 Questions
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769 Answers
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Questions & Answers for iPhone 5s 16 GB

Question
Will the 5s 64GB iphone in Space Gray be restocked before 30% off special expires?
asked 6 months ago
by
Michael Pearman
on iPhone 5s 16 GB
1 answer
Answers
answer 1
All questions and answers on this board are from fellow Virgin Mobile customers. We help each other out here. Virgin Mobile staff monitor the content but generally don't comment here.

This question is best answered by calling Virgin Mobile Support. Click 'Support' at the top of this page and ask Virgin Mobile's Customer Care via phone or email. You can also click LIVE CHAT on the left side of this web page, if available.
answered 6 months ago
by
Dan L.
Question
how much do an iphone 5c cost
asked 6 months ago
by
derrell mcdougald
511 ijams st
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Click ADD TO CART to see the online web price. Click REMOVE FROM CART or leave the page after viewing the price if you don't want to buy at this time.
answered 6 months ago
by
Dan L.
Question
Is there a waranty on the iphone 5s
Do you offer some kind of warranty for the iphone 5s?
asked 6 months ago
by
Damian
on iPhone 5s 16 GB
1 answer
Answers
answer 1
WARRANTY
Virgin Mobile answered your question in the FAQs:

All mobile phones purchased directly from Virgin Mobile, or one of our authorized resellers, include a one-year warranty from the original equipment manufacturer. If you experience an equipment malfunction, call Virgin Mobile At Your Service at 1-888-322-1122 and we will arrange for a replacement mobile phone.

http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3148

PHONE INSURANCE
Virgin Mobile offers Phone Insurance. See details at: http://www.virginmobileusa.com/help-support/phoneinsurance.html

How to enroll in Phone Insurance                http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3399
Phone Insurance coverage                          http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3395

AppleCare+ is available, if you're getting an Apple iPhone.
AppleCare+: What it is                                  http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5706/
AppleCare+: Where you can purchase        http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5707
Purchasing AppleCare+                                http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5708

PLEASE NOTE: AppleCare+ and manufacturer warranty are not available for pre-owned devices.
answered 6 months ago
by
Dan L.
Question
can i trade in an android for an iphone 5s?
asked 6 months ago
by
Heather Stern
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Virgin Mobile now takes trade-ins on certain phones. When shopping for a phone on this website click on the GET PAID TO TRADE tab. For details, see the following page:
          http://buyback.virginmobileusa.com/vmb/select
answered 6 months ago
by
Dan L.
Question
Can i buy this iphone 5s to use in a asia country?
asked 6 months ago
by
Quy Thi Phan
Boston
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Sorry, no. Virgin Mobile USA phones work strictly within the USA.

Virgin Mobile USA phones use the Sprint Nationwide Network which extends ONLY throughout the 48 U.S contiguous states, Hawaii, Washington DC, Puerto Rico, and US Virgin Islands. The Virgin Mobile USA phones do not roam across other phone networks either. For these reasons the Virgin Mobile USA phones work strictly within the USA and when located outside the USA, will not send/receive calls or messages nor provide web access. There are no options available to use Virgin Mobile USA phones outside the USA.

Sorry, all phones from Virgin Mobile are locked. They can't be used with any other carrier.
answered 6 months ago
by
Dan L.
Question
When will the 64gb iphone 5S in space gray, be restocked
asked 6 months ago
by
Jermaine
on iPhone 5s 16 GB
1 answer
Answers
answer 1
There's no way to say. All questions and answers on this board are from fellow Virgin Mobile customers. We help each other out here. Virgin Mobile staff monitor the content but generally don't comment here.

For the most accurate answer click 'Support' at the top of this page and ask Virgin Mobile's Customer Care via phone or email. You can dial *86 on your Virgin Mobile phone, too. You can also click LIVE CHAT on the left side of this web page, if available.
answered 6 months ago
by
Dan L.
Question
Switching from Sprint
Can I keep my 64GB Sprint Iphone 5?
asked 6 months ago
by
chris
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Sorry, the Beyond Talk plans are only available on Apple iPhones from Virgin Mobile USA. Unlocked iPhones or iPhones from other carriers won't work with Virgin Mobile service. See more info at: http://www.virginmobileusa.com/resources/CTIAFAQ.pdf

Apple iPhones from Virgin Mobile USA are available on this website, at local stores, and elsewhere. Click 'Find a Store' at the top of this page for local nearby stores.
See the current Apple iPhones from Virgin Mobile USA at:     http://www.virginmobileusa.com/shop/cell-phones/iphone-phones/

Virgin Mobile now takes trade-ins. When shopping for a phone on this website click on the GET PAID TO TRADE tab.

Note, if you use Internet Explorer or Firefox you can search these ASK & ANSWERS by using the Search box above these questions.
answered 6 months ago
by
Dan L.
Question
When will you restock on the iphone 5s 64gb ?
The space grey color.
asked 6 months ago
by
Uriel
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Soon. Check back later.
answered 6 months ago
by
Dan L.
Question
Can I use with GSM in others country without changes?
Hello, I use to travel to Mexico and Argentina. Can I buy this phone and use in that countries just getting inside the GSM card?
asked 6 months ago
by
Pablo
on iPhone 5s 16 GB
1 answer
Answers
answer 1
All phones from Virgin Mobile USA use a CDMA system. GSM phones are not available.

Virgin Mobile USA phones work strictly within the USA.

Virgin Mobile USA phones use the Sprint Nationwide Network which extends ONLY throughout the 48 U.S contiguous states, Hawaii, Washington DC, Puerto Rico, and US Virgin Islands. The Virgin Mobile USA phones do not roam across other phone networks either. For these reasons the Virgin Mobile USA phones work strictly within the USA and when located outside the USA, will not send/receive calls or messages nor provide web access. There are no options available to use Virgin Mobile USA phones outside the USA.
answered 6 months ago
by
Dan L.
Question
How much does the IPhone 5s cost?
asked 6 months ago
by
Jenna Orr
Durand
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Click ADD TO CART to see the online web price. Click REMOVE FROM CART or leave the page after viewing the price if you don't want to buy at this time.
answered 6 months ago
by
Dan L.
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