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Customer Questions & Answers for
iPhone 5s 16 GB

The highly advanced iPhone 5s features the A7 chip with 64-bit architecture, the Touch ID fingerprint sensor, a new 8-megapixel iSight camera, a new FaceTime HD camera, ultrafast LTE wireless, iOS 7, and iCloud.
Customer Questions & Answers:
685 Questions
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723 Answers
Overall Rating:
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Questions & Answers for iPhone 5s 16 GB

Question
are the iphone 5s brand new phones or used ones when we buy it?
asked 6 months ago
by
alisi
on iPhone 5s 16 GB
1 answer
Answers
answer 1
New.
answered 6 months ago
by
Dan L.
Question
What to use my iPhone 3 as a credit towered a iPhone 4 can I do that
Use a iPhone 3rd credit payback for a iPhone 4 or 5
asked 6 months ago
by
Yolonda Jackson
Lena ms
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Virgin Mobile now takes trade-ins. When shopping for a phone on this website click on the GET PAID TO TRADE tab. For details, see the following page:
          http://buyback.virginmobileusa.com/vmb/select
answered 6 months ago
by
Dan L.
Question
I currently have an iphone 3. How can I upgrade to an iphone 5 without paying full price? Will I get some money back for iphone 3
asked 6 months ago
by
Mario
on iPhone 5s 16 GB
1 answer
Answers
answer 1
DEALS
► Virgin Mobile offers special deals to everybody. Click on SHOP at the top of this page then select DEALS.

► There is a $5/month discount on your Beyond Talk monthly plan when you set up Auto Pay for your Apple iPhone from Virgin Mobile USA. Offer not
     available with other phones.
     http://www.virginmobileusa.com/iphone
     http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5696

► Virgin Mobile now takes trade-ins. When shopping for a phone on this website click on the GET PAID TO TRADE tab. For details, see the following page:
          http://buyback.virginmobileusa.com/vmb/select
answered 6 months ago
by
Dan L.
Question
When you order your Iphone can you make it come fast?
like overnight,or speedy deliver
asked 6 months ago
by
Destiny
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Shipping usually takes 3-5 business days on this website. Yes, expedited shipping is also available.
answered 6 months ago
by
Dan L.
Question
replacement price
What is the replacement cost for lost or stolen on iPhone 5s 64gb
asked 6 months ago
by
paula
on iPhone 5s 16 GB
1 answer
Answers
answer 1
This question is best answered by calling Virgin Mobile Support. Click 'Support' at the top of this page and ask Virgin Mobile's Customer Care via phone or email. You can also click LIVE CHAT on the left side of this web page, if available.
answered 6 months ago
by
Dan L.
Question
Can I use the iPhone as a mobile hotspot for my other devices?
asked 6 months ago
by
Chris
on iPhone 5s 16 GB
1 answer
Answers
answer 1
► You need the following to create a Mobile Hotspot via Wi-Fi (IEEE 802.11):
       1. One of these phones: either Apple iPhone 4 or 4S(3G network)
       2. One of the Beyond Talk plans ($35, $45, or $55 per month)
       3. The $15/month Hotspot option in your Virgin Mobile account
       You can see a list of the current Beyond Talk phones that can create a Mobile Hotspot at:
          http://www.virginmobileusa.com/shop/cell-phones/#/sort_love/view_grid/feature_hotspot/

       Log into your account. [MANAGE MY ACCOUNT at the top of this page.] On the Account Overview tab click on 'Change My Plan'. From there you can
       see the plans and options that are available for your phone.

       Read the legal stuff for more information:
       http://www.virginmobileusa.com/legal/general-terms-and-conditions-virgin-mobile#mobile_hotspot
answered 6 months ago
by
Dan L.
Question
Is the GSM side unlocked?
asked 6 months ago
by
Kaveh
78735
on iPhone 5s 16 GB
1 answer
Answers
answer 1
no
answered 6 months ago
by
Dan L.
Question
is this a cdma phone?
asked 6 months ago
by
josh
on iPhone 5s 16 GB
2 answers
Answers
answer 1
Virgin Mobile USA uses the Sprint Network which uses CDMA.
answered 6 months ago
by
Dan L.
answer 2
NO
answered 6 months ago
by
Selena Gomez
Los Angeles
Question
how long does the iphone sale last
asked 6 months ago
by
ryan
on iPhone 5s 16 GB
1 answer
Answers
answer 1
It's open ended at this point.
answered 6 months ago
by
Dan L.
Question
Do the iPhones come with apple warranty?
asked 6 months ago
by
Drea97
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Virgin Mobile answered your question in the FAQs:

All mobile phones purchased directly from Virgin Mobile, or one of our authorized resellers, include a one-year warranty from the original equipment manufacturer. If you experience an equipment malfunction, call Virgin Mobile At Your Service at 1-888-322-1122 and we will arrange for a replacement mobile phone.

http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3148

Virgin Mobile offers Phone Insurance. See details at: http://www.virginmobileusa.com/help-support/phoneinsurance.html

How to enroll in Phone Insurance                http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3399
Phone Insurance coverage                          http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3395

AppleCare+ is available, if you're getting an Apple iPhone.
AppleCare+: What it is                                  http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5706/
AppleCare+: Where you can purchase        http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5707
Purchasing AppleCare+                                http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5708

PLEASE NOTE: AppleCare+ and manufacturer warranty are not available for pre-owned devices.
answered 6 months ago
by
Dan L.
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