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Customer Questions & Answers for
iPhone 5s 16 GB

The highly advanced iPhone 5s features the A7 chip with 64-bit architecture, the Touch ID fingerprint sensor, a new 8-megapixel iSight camera, a new FaceTime HD camera, ultrafast LTE wireless, iOS 7, and iCloud.
Customer Questions & Answers:
603 Questions
 | 
654 Answers
Overall Rating:
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4.8
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Questions & Answers for iPhone 5s 16 GB

Question
Can I use a boost mobile iphone?
I have a SIM card but the SIM card itself says boost,sprint and virgin mobile can I switch from boost to virgin mobile using that SIM card or would I need to get another?
asked 5 months, 3 weeks ago
by
Sharon
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Sorry, all phones from Virgin Mobile are locked. They can't be used with any other carrier.

Call Virgin Mobile Support for further assistance. Click 'Support' at the top of this page and ask Virgin Mobile's Customer Care via phone or email. You can also click LIVE CHAT on the left side of this web page, if available.
answered 5 months, 2 weeks ago
by
Dan L.
Question
I want to unlock my viging Iphone 5s how i do it?
I have the iPhone 5s i want to finish my pre paid terms and i want to unlock the phone, can i do it? apple said the carrier company have to do it. thanks!
asked 5 months, 3 weeks ago
by
Matias
California
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Sorry, all phones from Virgin Mobile are locked. They can't be used with any other carrier.

Call Virgin Mobile Support for further assistance. Click 'Support' at the top of this page and ask Virgin Mobile's Customer Care via phone or email. You can also click LIVE CHAT on the left side of this web page, if available.
answered 5 months, 2 weeks ago
by
Dan L.
Question
does vm have alot of iphone 5s GOLD in stock as of today 3/2/14?
asked 5 months, 3 weeks ago
by
jessica
on iPhone 5s 16 GB
1 answer
Answers
answer 1
This question is best answered by calling Virgin Mobile Support. Click 'Support' at the top of this page and ask Virgin Mobile's Customer Care via phone or email. You can also click LIVE CHAT on the left side of this web page, if available.
answered 5 months, 2 weeks ago
by
Dan L.
Question
Can I buy a iphone thru eBay and connect it with you
asked 5 months, 4 weeks ago
by
Omara
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Only Apple iPhones from Virgin Mobile USA. Unlocked iPhones or iPhones from other carriers won't work with Virgin Mobile service.
answered 5 months, 2 weeks ago
by
Dan L.
Question
How do ring tones work ?. Do I have to get them from virgin mobile still ?. or am I allowed to get them from other sites ?.
asked 9 months ago
by
Sammie
on iPhone 5s 16 GB
1 answer
Answers
answer 1
You should be able to download them elsewhere, too.
answered 5 months, 2 weeks ago
by
Dan L.
Question
If i go ever the data limit can i still use it without extra fees
I had android phones like Kyocera rise, event, and the lg optimus f3 & when I went over the date limit, nothing happened. Will something bad happen with the iphone ?
asked 5 months, 3 weeks ago
by
Matthew B
on iPhone 5s 16 GB
1 answer
Answers
answer 1
No nothing will happen because with IPhones you can't go over your limit.Certainplans come with differnent amount of data. You can go online to www.virginmobileusa.com and go to account and check your data balance
answered 5 months, 3 weeks ago
by
Matthew P.
Mesa
Question
When will the iphone 5s be restocked?
asked 10 months ago
by
Amanda
on iPhone 5s 16 GB
4 answers
Answers
answer 1
The IPhone 5S have already been restocked.
answered 5 months, 3 weeks ago
by
Matthew
Mesa
answer 2
WHAT COLOR IS BLACK ON THE BACK YOU CAN<SEE IT
answered 7 months ago
by
JAYVEON
answer 3
I think they will be restored in anytime
answered 8 months ago
by
Janiya davis
Washington D.C.
answer 4
It should be by the end of October, Apple is having trouble keeping up with the demand for the gold iPhone, as you can imagine. They aren't currently in stock in most places. There are very few stores that have them as of right now. By the end of this month, for the most part Apple should have them available.
answered 10 months ago
by
Bryce
Question
What do you mean "web Only" for iphone 32 & 64GB
asked 10 months ago
by
Marisela
on iPhone 5s 16 GB
2 answers
Answers
answer 1
It means that 32 GB and 64 GB are strictly only available online.
answered 5 months, 3 weeks ago
by
Matthew
Mesa, Arizona
answer 2
Web only means that you cannot go to the store to buy the 32 and 64 version of the virgin mobile iPhone 5s at this time.
answered 10 months ago
by
E.D.
Question
If your already a member of virgin mobile and have a iPhone is there upgrades
I've been with virgin mobile for more than a year and want to know if I can get a upgrade or because I am a member because I want a newer iphone I have the 4 and I want the 5 or 5s. For NO or LESS money
asked 5 months, 3 weeks ago
by
Isahiah
07748
on iPhone 5s 16 GB
1 answer
Answers
answer 1
There aren't upgrades here. Here's Virgin Mobile's answer from the FAQs:
Swap your Virgin Mobile phone online

If you're a current Virgin Mobile customer and you've bought a new phone, you'll need to do a phone swap to switch your mobile number to the new device. There is no charge to complete this transaction online.

Simply click here to log into My Account [MANAGE MY ACCOUNT at the top of this web page] with your phone number and 6-digit PIN. Choose Swap Phones from the 'I Want To...' menu on the right of the Account Overview tab. Next, you will need to enter the ESN number from your new phone and follow the steps to complete the phone swap.

Customers who purchase a Blackberry phone must complete the phone swap with a Live Advisor at 1-888-322-1122, with no additional cost.

http://virginmobileusa.custhelp.com/app/answers/detail/a_id/929

► Virgin Mobile now takes trade-ins. When shopping for a phone on this website click on the GET PAID TO TRADE tab. For details, see the following page:
          http://buyback.virginmobileusa.com/vmb/select
answered 5 months, 3 weeks ago
by
Dan L.
Question
how much does this phone cost
asked 5 months, 3 weeks ago
by
theresa
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Click ADD TO CART to see the online web price. Click REMOVE FROM CART or leave the page after viewing the price if you don't want to buy at this time.
answered 5 months, 3 weeks ago
by
Dan L.
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