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Customer Questions & Answers for
iPhone 5s 16 GB

The highly advanced iPhone 5s features the A7 chip with 64-bit architecture, the Touch ID fingerprint sensor, a new 8-megapixel iSight camera, a new FaceTime HD camera, ultrafast LTE wireless, iOS 7, and iCloud.
Customer Questions & Answers:
571 Questions
 | 
622 Answers
Overall Rating:
4.783 out of 5
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Questions & Answers for iPhone 5s 16 GB

Question
do you have a sim card for iphone 3gs
asked 5 months, 2 weeks ago
by
George Wood
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Virgin Mobile USA phones without 4G LTE, such as the Kyocera Rise, don't use SIM cards. Virgin Mobile does not sell SIM cards.
answered 5 months, 1 week ago
by
Dan L.
Question
Does the phone come with a charger or do I have to buy that separately?
asked 5 months, 1 week ago
by
Liz
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Yes, USB Power Adapter. See "WHAT'S IN THE BOX" at the bottom of the page at: http://www.virginmobileusa.com/shop/cell-phones/iphone5s-gray-phone/features/#features
answered 5 months, 1 week ago
by
Dan L.
Question
Does the IPhone 5s have 4g Lte ?
Dies 4G LTE work for the iPhone 5s ?
asked 5 months, 1 week ago
by
Indigo Lester
Ohio
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Yes. Look at the top of this page where it says, "ultrafast LTE wireless".
answered 5 months, 1 week ago
by
Dan L.
Question
is the phone unlocked?
asked 9 months ago
by
Matt
Mesa, AZ
on iPhone 5s 16 GB
8 answers
Answers
answer 1
No, the phone does not come unlock however it can be using certain websites but it unreliable and it will always ask or forced to originalback up. So for how much you spent on this phone I wouldn't advise it
answered 5 months, 1 week ago
by
Aaron vir
answer 2
keep in mind that the link MikeATL provided is for Virgin Australia. Virgin Mobile USA will not unlock phones for you. Unless of course the FCC (or whomever it was) gets their way.
answered 8 months ago
by
Ben
answer 3
They say that it is locked, but all you need to do to unlock it is to do a full backup in iTunes, pop in the new SIM, then do a full restore. You can confirm this here: https://community.virginmobile.com.au/t5/Phones-knowledge-base/How-do-I-unlock-my-Apple-iPhone/ta-p/80

However, Virgin does have a $35/mo no-contract plan that gives you unlimited data, unlimited texts, and 300 voice minutes. If you use more voice minutes than that regularly, you can switch to a Google Voice number and use the VoIP option on the GV Mobile+ app (or Talkatone, or various other options). So basically, unlimited everything for $35/mo.
answered 8 months ago
by
MikeATL
Atlanta, GA
answer 4
The phone is locked to Virgin. It would be illegal to unlock it. It is designed for the bands on the Sprint USA network and would not work well in other countries. All the folks in other countries trying to evade taxes by unlocking American phones should not target Sprint network phones.
answered 9 months ago
by
alanhouston
Texas
answer 5
So can some one confirm that you can unlock the phone from Virgin mobile in order to use it with another carrier?

Thanks
answered 9 months ago
by
Vytautas
answer 6
I found this, but i'm not from USA to prove that.
https://community.virginmobile.com.au/t5/Phones-knowledge-base/How-do-I-unlock-my-Apple-iPhone/ta-p/80
answered 9 months ago
by
javier
answer 7
It does not come unlocked but u can do it, there are steps on this website
answered 9 months ago
by
Brandon
answer 8
No
answered 9 months ago
by
Steve
Question
how much does the Iphone 5s cost?
how much does it cost monthly to add a phone to your plan? and how much does the IPhone 5s cost, you dont have the price listed!!!!!
asked 5 months, 2 weeks ago
by
Diann
Pennsylvania
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Click ADD TO CART to see the online web price. Click REMOVE FROM CART or leave the page after viewing the price if you don't want to buy at this time.
answered 5 months, 2 weeks ago
by
Dan L.
Question
does the iphone 5s come with apple care
asked 5 months, 2 weeks ago
by
sarah
on iPhone 5s 16 GB
1 answer
Answers
answer 1
AppleCare+ is available, if you're getting an Apple iPhone.
AppleCare+: What it is                                  http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5706/
AppleCare+: Where you can purchase        http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5707
Purchasing AppleCare+                                http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5708

PLEASE NOTE: AppleCare+ and manufacturer warranty are not available for pre-owned devices.
answered 5 months, 2 weeks ago
by
Dan L.
Question
Can I keep my old virgin mobile number if I get a iPhone 5s?
asked 5 months, 3 weeks ago
by
Chelsie
Minnesota
on iPhone 5s 16 GB
1 answer
Answers
answer 1
You can do a phone swap at any time. When you do a phone swap everything inside your Virgin Mobile account will be transferred to your new phone such as phone number, plan, minutes, and any balance in your account.
answered 5 months, 2 weeks ago
by
Dan L.
Question
can you get an upgrade of the next generation of iphones release. ex. iphone6
asked 5 months, 3 weeks ago
by
maryann
tennessee
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Virgin Mobile doesn't upgrade your phone. You must buy your own Virgin Mobile USA phone. You can change phones whenever you like.

Virgin Mobile now takes trade-ins. When shopping for a phone on this website click on the GET PAID TO TRADE tab. For details, see the following page:
          http://buyback.virginmobileusa.com/vmb/select
answered 5 months, 2 weeks ago
by
Dan L.
Question
If I order a phone on Friday how long will it take to be shipped?
asked 5 months, 2 weeks ago
by
LeShawn McCullar
Fort Worth TX
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Shipping usually takes 3-5 business days on this website. Expedited shipping is also available.
answered 5 months, 2 weeks ago
by
Dan L.
Question
how much is it
asked 5 months, 2 weeks ago
by
naybay
44313
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Click ADD TO CART to see the online web price. Click REMOVE FROM CART or leave the page after viewing the price if you don't want to buy at this time.
answered 5 months, 2 weeks ago
by
Dan L.
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