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Customer Questions & Answers for
iPhone 5s 16 GB

The highly advanced iPhone 5s features the A7 chip with 64-bit architecture, the Touch ID fingerprint sensor, a new 8-megapixel iSight camera, a new FaceTime HD camera, ultrafast LTE wireless, iOS 7, and iCloud.
Customer Questions & Answers:
462 Questions
 | 
497 Answers
Overall Rating:
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Questions & Answers for iPhone 5s 16 GB

Question
does the iPhone 5s have a sim card holder? if i were to take it overseas would i be able to put a sim card in it?
asked 4 months, 1 week ago
by
Tigran Tiraturyan
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Yes, the Apple iPhone 5s with 4G LTE from Virgin Mobile USA has a SIM card. But you can't change it.

Virgin Mobile answered your question in the FAQs:

• About Removable UICC Cards
All 4G LTE (non WiMax) phones require a Universal Integrated Circuit Card (UICC).

• What is a UICC card?
A UICC card is the physical smart card that is pre-inserted on your device and allows for LTE network authentication/ access. It's a new generation SIM (Subscriber Identification Module) card. No customer-specific information-like contacts, address book, or account information, photos, or personal data- is stored on this card.
http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5793

Also read this FAQ:
http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5704

Note, if you use Internet Explorer or Firefox you can search these ASK & ANSWERS by using the Search box above these questions.
answered 4 months, 1 week ago
by
Dan L.
Question
Will the 5S eventually have a personal WiFi Hotspot option?
Am I wrong that this is unavailable with this phone? (It was an option on my Virgin Mobile 4S)

If not, can we expect it to become available sometime down the road with a firmware update, or will it never be available?
asked 4 months, 1 week ago
by
Jamie P
Atlanta
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Not possible to say. VM is very discreet about their plans.

All questions and answers on this board are from fellow Virgin Mobile customers. We help each other out here. Virgin Mobile staff monitor the content but generally don't comment here.

For the most accurate answer click 'Support' at the top of this page and ask Virgin Mobile's Customer Care via phone or email. You can dial *86 on your Virgin Mobile phone, too. You can also click LIVE CHAT on the left side of this web page, if available.
answered 4 months, 1 week ago
by
Dan L.
Question
Will VM actually provide 4G coverage on the 5S rather than 4G WiMax in major cities?
Will Virgin Mobile use 4G coverage rather than 3G in areas other than major cities like ATT and Verizon with the 5S? Do you have to be in a major city just to use the 4G (WiMax) service as always or will VM bring 4G WiMax service or 4G speeds to smaller cities outside of major cities such as Philadelphia with the 5S?
asked 6 months ago
by
Paul
on iPhone 5s 16 GB
1 answer
Answers
answer 1
The 5s can use 4G LTE from the Sprint network in covered areas. It can also use 3G and 1X in covered areas where 4G LTE is unavailable. Coverage is not available everywhere and the 5s only uses the Sprint network. The 5s cannot use 4G WiMAX.

► Check your COVERAGE on the top line of this webpage.
          OR
     Follow the link at this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3164/kw/coverage

     Be sure to select your coverage interest such as 4G LTE, 3G Data Coverage, or Voice Coverage in the boxes above the map.

Note, if you use Internet Explorer or Firefox you can search these ASK & ANSWERS by using the Search box above these questions.
answered 4 months, 1 week ago
by
Dan L.
Question
when will the 16 gb 5s restock
asked 6 months ago
by
peter
on iPhone 5s 16 GB
1 answer
Answers
answer 1
All questions and answers on this board are from fellow Virgin Mobile customers. We help each other out here. Virgin Mobile staff monitor the content but generally don't comment here.

If it's not available now, then check back later.

For the most accurate answer click 'Support' at the top of this page and ask Virgin Mobile's Customer Care via phone or email. You can dial *86 on your Virgin Mobile phone, too. You can also click LIVE CHAT on the left side of this web page, if available.
answered 4 months, 1 week ago
by
Dan L.
Question
when iphone5s available in bestbuy or radio shack?
asked 6 months ago
by
ryan
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Unknown. All questions and answers on this board are from fellow Virgin Mobile customers. We help each other out here. Virgin Mobile staff monitor the content but generally don't comment here.

For the most accurate answer click 'Support' at the top of this page and ask Virgin Mobile's Customer Care via phone or email. You can dial *86 on your Virgin Mobile phone, too. You can also click LIVE CHAT on the left side of this web page, if available.
answered 4 months, 1 week ago
by
Dan L.
Question
when will they restock on the gold iphone 5s?
asked 6 months ago
by
carl
on iPhone 5s 16 GB
1 answer
Answers
answer 1
All questions and answers on this board are from fellow Virgin Mobile customers. We help each other out here. Virgin Mobile staff monitor the content but generally don't comment here.

If it's not available now, then check back later.

For the most accurate answer click 'Support' at the top of this page and ask Virgin Mobile's Customer Care via phone or email. You can dial *86 on your Virgin Mobile phone, too. You can also click LIVE CHAT on the left side of this web page, if available.
answered 4 months, 1 week ago
by
Dan L.
Question
Where to buy 16GB Version
I CANT FIND IT ANYWHERE
asked 6 months ago
by
Edward Orde
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Currently only available on this website.
answered 4 months, 1 week ago
by
Dan L.
Question
When will the iphone 5s in sliver with 16gs come back in stock?
asked 6 months ago
by
karen
on iPhone 5s 16 GB
1 answer
Answers
answer 1
All questions and answers on this board are from fellow Virgin Mobile customers. We help each other out here. Virgin Mobile staff monitor the content but generally don't comment here.

If it's not available now, then check back later.

For the most accurate answer click 'Support' at the top of this page and ask Virgin Mobile's Customer Care via phone or email. You can dial *86 on your Virgin Mobile phone, too. You can also click LIVE CHAT on the left side of this web page, if available.
answered 4 months, 1 week ago
by
Dan L.
Question
When will they restock the iPhone 5s? (Silver & Space Grey)
Regardless of the Gold Iphone 5s, when are they gonna restock the other colors such as the Silver and the Space Grey Iphone 5s'?
asked 6 months ago
by
Kevin
California
on iPhone 5s 16 GB
1 answer
Answers
answer 1
All questions and answers on this board are from fellow Virgin Mobile customers. We help each other out here. Virgin Mobile staff monitor the content but generally don't comment here.

If it's not available now, then check back later.

For the most accurate answer click 'Support' at the top of this page and ask Virgin Mobile's Customer Care via phone or email. You can dial *86 on your Virgin Mobile phone, too. You can also click LIVE CHAT on the left side of this web page, if available.
answered 4 months, 1 week ago
by
Dan L.
Question
when will you get more space grey iphone 5s 16gb?
I want the space gray 16 gb iphone 5s
asked 6 months ago
by
christian
on iPhone 5s 16 GB
1 answer
Answers
answer 1
All questions and answers on this board are from fellow Virgin Mobile customers. We help each other out here. Virgin Mobile staff monitor the content but generally don't comment here.

If it's not available now, then check back later.

For the most accurate answer click 'Support' at the top of this page and ask Virgin Mobile's Customer Care via phone or email. You can dial *86 on your Virgin Mobile phone, too. You can also click LIVE CHAT on the left side of this web page, if available.
answered 4 months, 1 week ago
by
Dan L.
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