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Customer Questions & Answers for
iPhone 5s 16 GB

The highly advanced iPhone 5s features the A7 chip with 64-bit architecture, the Touch ID fingerprint sensor, a new 8-megapixel iSight camera, a new FaceTime HD camera, ultrafast LTE wireless, iOS 7, and iCloud.
Customer Questions & Answers:
644 Questions
 | 
688 Answers
Overall Rating:
4.75 out of 5
4.8
out of
5
Product Details

Questions & Answers for iPhone 5s 16 GB

Question
Does the iPhone 5s come in Virgin Mobile packaging or it's original apple packaging?
asked 5 months, 4 weeks ago
by
Mariah
on iPhone 5s 16 GB
1 answer
Answers
answer 1
All Virgin Mobile iPhones come in Virgin Mobile packaging because they have their own kind.
answered 5 months, 3 weeks ago
by
Matthew Persinger
Mesa
Question
What network does Virgin Mobiel runoff of?
asked 5 months, 4 weeks ago
by
Tanner Hash
Concord, NC
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Virgin Mobile network is based off the Sprint Network.
answered 5 months, 3 weeks ago
by
Matthew Persinger
Mesa
Question
Is it possible to take this phone and move it to a Sprint contract since they run off the same network?
asked 5 months, 4 weeks ago
by
Matt
on iPhone 5s 16 GB
1 answer
Answers
answer 1
No not really because Virgin Mobile operates a little on the Sprint Network. Just because it says it does, it is really more complicated.
answered 5 months, 3 weeks ago
by
Matthew Persinger
Mesa
Question
Can you get insurance for the IPhone when you order it online?
asked 5 months, 4 weeks ago
by
Alyssa
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Yes you can get insurance when you order the iPhone online because you can still use Applecare on all Virgin Mobile iPhones.
answered 5 months, 3 weeks ago
by
Matthew Persinger
Mesa
Question
Which one is better the iPhone 5S 64GB or the iPhone 5c 32GB? Could someone do a compare and contrast of the two phones?
asked 6 months ago
by
Matthew
Arizona
on iPhone 5s 16 GB
1 answer
Answers
answer 1
The iPhone 5S 64GB is better because it is more customizable because it has more better features than the iPhone 5c 32GB. But the iPhone 5c has more color options and it is less expensive than the iPhone 5S 64GB. On the other hand the iPhone 5c has a better rating than the iPhone 5S, so it just your preference.
answered 5 months, 3 weeks ago
by
Matthew Persinger
Mesa
Question
unlimited data?
Says "unlimited data"... but right under that it in fine print says "includes 2.5GB/month of data".

So which is it? Truly unlimited or 2.5GB/Mo?
asked 5 months, 4 weeks ago
by
Armin K
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Its 2.5GB not unlimited!
answered 5 months, 4 weeks ago
by
Elvis Tricic
Bosnia
Question
Can i trade my Iphone 5c for the iphone 5s
asked 6 months ago
by
Stephanie
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Virgin Mobile doesn't trade phones. You can trade-in your old phone.

Virgin Mobile now takes trade-ins. When shopping for a phone on this website click on the GET PAID TO TRADE tab. For details, see the following page:
          http://buyback.virginmobileusa.com/vmb/select
answered 6 months ago
by
Dan L.
Question
How much will the phone itself cost if you get the plan for 35$ a month?
asked 6 months ago
by
Nat
California
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Click ADD TO CART to see the online web price. Click REMOVE FROM CART or leave the page after viewing the price if you don't want to buy at this time.
answered 6 months ago
by
Dan L.
Question
can i keep my old phone number, if it is from a different plan?
asked 6 months ago
by
Mckenze
on iPhone 5s 16 GB
1 answer
Answers
answer 1
CURRENT CUSTOMERS - PHONE SWAP
When you do a phone swap everything inside your Virgin Mobile account will be transferred to your new phone such as phone number, plan, minutes, and any balance in your account.

NEW CUSTOMERS - KEEP OLD NUMBER
► Yes, usually you can keep your old phone number when switching to Virgin Mobile.
See the following FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/895
answered 6 months ago
by
Dan L.
Question
What phone service do you use? I have verizon now and it's everywhere! What kind of coverage will I get with Virgin? Do you sub-contract with other
mobile companies? I already have an iPhone with 3 phones on the plan with unlimited talk and text and 2-4 GB of data. What do you offer?
asked 6 months ago
by
Carol Lance
Evergreen, CO
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Virgin Mobile USA is part of the Sprint Prepaid Group of Sprint and only uses the Sprint Network.

► Check your COVERAGE on the top line of this webpage.
          OR
     Follow the link at this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3164/kw/coverage

     Be sure to select your coverage interest such as 4G LTE, 4G WiMAX, 3G Data Coverage, or Voice Coverage in the boxes above the map.

Sorry, there are no family plans here. It is not possible to add another line to any account nor share minutes. Each phone gets its own account.
Virgin Mobile answered your question in the FAQs: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5777

All of the Beyond Talk plans feature Unlimited Web, Unlimited Data, and Unlimited Domestic Messaging(Text, IM, Email, Picture messages) - with varying number of domestic Talk Minutes - starting at just $35/month. All plans from Virgin Mobile include Caller ID, Call Waiting, 3-Way Conference Calling(most phones), Call Forwarding(most phones),and Voicemail.

   Beyond Talk          Monthly Talk          Messages                      Web Access
   Plans                        Minutes          (Text, IM, Email, Picture)
      • $55/month          UNLIMITED           UNLIMITED                      UNLIMITED
      • $45/month          1,200                   UNLIMITED                      UNLIMITED
      • $35/month             300                   UNLIMITED                      UNLIMITED
   The Beyond Talk plans and phones are described at: http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans/overview/#overview

Note, if you use Internet Explorer or Firefox you can search these ASK & ANSWERS by using the Search box above these questions.
answered 6 months ago
by
Dan L.
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