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Customer Questions & Answers for
iPhone 5s 16 GB

The highly advanced iPhone 5s features the A7 chip with 64-bit architecture, the Touch ID fingerprint sensor, a new 8-megapixel iSight camera, a new FaceTime HD camera, ultrafast LTE wireless, iOS 7, and iCloud.
Customer Questions & Answers:
640 Questions
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671 Answers
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Questions & Answers for iPhone 5s 16 GB

Question
Can you use existing iPhone4s if it is a Sprint phone?
Is there a connection fee?
asked 5 months ago
by
Donna
Chino Ca
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Sorry, the Beyond Talk plans are only available on Apple iPhones from Virgin Mobile USA. Unlocked iPhones or iPhones from other carriers won't work with Virgin Mobile service. See more info at: http://www.virginmobileusa.com/resources/CTIAFAQ.pdf

Apple iPhones from Virgin Mobile USA are available on this website, at local stores, and elsewhere. Click 'Find a Store' at the top of this page for local nearby stores.
See the current Apple iPhones from Virgin Mobile USA at:     http://www.virginmobileusa.com/shop/cell-phones/iphone-phones/

Virgin Mobile now takes trade-ins. When shopping for a phone on this website click on the GET PAID TO TRADE tab.

Note, if you use Internet Explorer or Firefox you can search these ASK & ANSWERS by using the Search box above these questions.
answered 5 months ago
by
Dan L.
Question
can you make payments on the iphone 5s?
asked 5 months ago
by
noah
san diego
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Yes. Click the MORE TIME TO PAY button when shopping for Virgin Mobile phones on this website. Click ADD TO CART to buy your phone. Click the MORE TIME TO PAY button at the bottom of the next page to checkout.
answered 4 months, 3 weeks ago
by
Dan L.
Question
In the add you show Iphone 5s 64 Gb but when I like to order it shows 32GB, Why?
It is a nocontract phone from Virgin Mobile. How much will itcost me per month? Will I have access to stock market overseas?
asked 4 months, 3 weeks ago
by
Abdul H. Qazi
Nitro, WV
on iPhone 5s 16 GB
1 answer
Answers
answer 1
USA ONLY
► Virgin Mobile USA phones work strictly within the USA.

Virgin Mobile USA phones use the Sprint Nationwide Network which extends ONLY throughout the 48 U.S contiguous states, Hawaii, Washington DC, Puerto Rico, and US Virgin Islands. The Virgin Mobile USA phones do not roam across other phone networks either. For these reasons the Virgin Mobile USA phones work strictly within the USA and when located outside the USA, will not send/receive calls or messages nor provide web access. There are no options available to use Virgin Mobile USA phones outside the USA.

ORDERING 64 GB
• Go to the iPhone 5s page at:
http://www.virginmobileusa.com/shop/cell-phones/iphone5s-64gb-gray-phone/features/

• There is a pull down menu to select memory. Click on the [64 GB iPHONE] to select it.

• To the left of the memory pull-down menu, click on the color you like.

• Now click ADD TO CART. Not all color and memory combinations are available.

If you are having problems checking out, try logging out and completing the check out process as a new customer. If you continue to have problems, call Virgin Mobile at 1-888-322-1122 to complete your order.
answered 4 months, 3 weeks ago
by
Dan L.
Question
Can I use with GSM in others country without changes?
Hello, I use to travel to Mexico and Argentina. Can I buy this phone and use in that countries just getting inside the GSM card?
asked 4 months, 2 weeks ago
by
Pablo
on iPhone 5s 16 GB
1 answer
Answers
answer 1
All phones from Virgin Mobile USA use a CDMA system. GSM phones are not available.

Virgin Mobile USA phones work strictly within the USA.

Virgin Mobile USA phones use the Sprint Nationwide Network which extends ONLY throughout the 48 U.S contiguous states, Hawaii, Washington DC, Puerto Rico, and US Virgin Islands. The Virgin Mobile USA phones do not roam across other phone networks either. For these reasons the Virgin Mobile USA phones work strictly within the USA and when located outside the USA, will not send/receive calls or messages nor provide web access. There are no options available to use Virgin Mobile USA phones outside the USA.
answered 4 months, 2 weeks ago
by
Dan L.
Question
How much does the IPhone 5s cost?
asked 4 months, 2 weeks ago
by
Jenna Orr
Durand
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Click ADD TO CART to see the online web price. Click REMOVE FROM CART or leave the page after viewing the price if you don't want to buy at this time.
answered 4 months, 2 weeks ago
by
Dan L.
Question
how much
how much iphone5s 16gb ?
asked 4 months ago
by
yang
93710
on iPhone 5s 16 GB
1 answer
Answers
answer 1
After selecting a color and a memory option, click ADD TO CART to see the online web price. Click REMOVE FROM CART or leave the page after viewing the price if you don't want to buy at this time.
answered 4 months ago
by
Dan L.
Question
Can I keep my Assurance Wireless pay-lo unlimited plan ($30 unlimited talk, text, web) if I have iphone?
My cousin wants to buy me one for my birthday but I cannot afford to pay the hook-up and the monthly fees
asked 4 months ago
by
Nitro
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Sorry, no.

► Virgin Mobile answered your question in the Assurance Wireless FAQs:
      Can I use an iPhone® with an Assurance Wireless account?
      No, the iPhone® data platform cannot be used with Assurance Wireless account.

► The Assurance Wireless plans will appear when setting up any payLo phone.
     You can see the current line of payLo phones at:          http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/#overview

You can find other answers on the Assurance Wireless website:       http://www.assurancewireless.com/

Note, if you use Internet Explorer or Firefox you can search these ASK & ANSWERS by using the Search box above these questions.
answered 4 months ago
by
Dan L.
Question
how much is the iphone 5s
asked 4 months ago
by
ayana
munchester
on iPhone 5s 16 GB
1 answer
Answers
answer 1
After selecting a color and memory option, click ADD TO CART to see the online web price. Click REMOVE FROM CART or leave the page after viewing the price if you don't want to buy at this time.
answered 4 months ago
by
Dan L.
Question
will the spacegrey iphone 5s 64 gb be restocked before the sale ends?
asked 4 months ago
by
makenna
on iPhone 5s 16 GB
1 answer
Answers
answer 1
All questions and answers on this board are from fellow Virgin Mobile customers. We help each other out here. Virgin Mobile staff monitor the content but generally don't comment here.

This question is best answered by calling Virgin Mobile Support. Click 'Support' at the top of this page and ask Virgin Mobile's Customer Care via phone or email. You can also click LIVE CHAT on the left side of this web page, if available.
answered 4 months ago
by
Dan L.
Question
Would a sprint phone work with this company?
asked 4 months ago
by
Bri
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Sorry, unlocked phones and phones from other carriers will not work with Beyond Talk plans. The Beyond Talk plans are only available when setting up a Beyond Talk phone from Virgin Mobile USA. You must use a phone from Virgin Mobile USA for service.

See more info at: http://www.virginmobileusa.com/resources/CTIAFAQ.pdf

Virgin Mobile USA phones are available on this website, at local stores, and elsewhere. Click 'Find a Store' at the top of this page for local nearby stores.
► See the current Beyond Talk phones at: http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans/overview/#overview

Virgin Mobile now takes trade-ins. When shopping for a phone on this website click on the GET PAID TO TRADE tab.

Note, if you use Internet Explorer or Firefox you can search these ASK & ANSWERS by using the Search box above these questions.
answered 4 months ago
by
Dan L.
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