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Customer Questions & Answers for
iPhone 5s 16 GB

The highly advanced iPhone 5s features the A7 chip with 64-bit architecture, the Touch ID fingerprint sensor, a new 8-megapixel iSight camera, a new FaceTime HD camera, ultrafast LTE wireless, iOS 7, and iCloud.
Customer Questions & Answers:
781 Questions
 | 
836 Answers
Overall Rating:
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Questions & Answers for iPhone 5s 16 GB

Question
When will the iPhone 6 be available for Virgin Mobile?
If it does become available, any guesses on when Virgin will carry it?
asked 9 months ago
by
Sandra A
on iPhone 5s 16 GB
1 answer
Answers
answer 1
All questions and answers on this board are from fellow Virgin Mobile customers. We help each other out here. Virgin Mobile staff monitor the content but generally don't comment here.

It's not possible to say. Even Virgin Mobile support doesn't know. You'll just have to bookmark this page and check back regularly.

For the most accurate answer click 'Support' at the top of this page and ask Virgin Mobile's Customer Care via phone or email. You can dial *86 on your Virgin Mobile phone, too.
answered 9 months ago
by
Dan L.
Question
When will the iphone 5s or 5c be restocked?
I've been checking almost every day and they've been out for a while. Any idea when it'll come back?
asked 9 months ago
by
Sandy
on iPhone 5s 16 GB
1 answer
Answers
answer 1
All questions and answers on this board are from fellow Virgin Mobile customers. We help each other out here. Virgin Mobile staff monitor the content but generally don't comment here.

It's not possible to say. Even Virgin Mobile support doesn't know. You'll just have to bookmark this page and check back regularly.

For the most accurate answer click 'Support' at the top of this page and ask Virgin Mobile's Customer Care via phone or email. You can dial *86 on your Virgin Mobile phone, too.
answered 9 months ago
by
Dan L.
Question
plz help me
plz help me can you plz help me unlock my iphone 5s plz i know u could do it plz
asked 9 months ago
by
Ricardo
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Virgin Mobile doesn't do that.

Calling Virgin Mobile Support for further assistance. Click 'Support' at the top of this page and ask Virgin Mobile's Customer Care via phone or email.
answered 9 months ago
by
Dan L.
Question
can you buy a unlocked iphone 5s and swap phones if you have a virgin mobile plan?
asked 9 months ago
by
sergio
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Sorry, you must use a phone from Virgin Mobile USA for service. The Beyond Talk plans are only available on Apple iPhones from Virgin Mobile USA. Unlocked iPhones or iPhones from other carriers won't work with Virgin Mobile service.

See more info at: http://www.virginmobileusa.com/resources/CTIAFAQ.pdf

Apple iPhones from Virgin Mobile USA are available on this website, at local stores, and elsewhere. Click 'Find a Store' at the top of this page for local nearby stores.
See the current Apple iPhones from Virgin Mobile USA at:     http://www.virginmobileusa.com/shop/cell-phones/iphone-phones/

Virgin Mobile now takes certain phones as trade-ins. When shopping for a phone on this website click on the GET PAID TO TRADE tab.

Note, if you use Internet Explorer or Firefox you can search these ASK & ANSWERS by using the Search box above these questions.
answered 8 months ago
by
Dan L.
Question
when will be available iphones 5s of 32 gb?
Urgent please!
asked 9 months ago
by
Samantha Mendez
El Paso
on iPhone 5s 16 GB
1 answer
Answers
answer 1
All questions and answers on this board are from fellow Virgin Mobile customers. We help each other out here. Virgin Mobile staff monitor the content but generally don't comment here.

It's not possible to say. Even Virgin Mobile support doesn't know. You'll just have to bookmark this page and check back regularly.

For the most accurate answer click 'Support' at the top of this page and ask Virgin Mobile's Customer Care via phone or email. You can dial *86 on your Virgin Mobile phone, too. You can also click LIVE CHAT on the left side of this web page, if available.
answered 8 months ago
by
Dan L.
Question
When will the 64 gb white 5s be restocked?
asked 9 months ago
by
Autumn
on iPhone 5s 16 GB
1 answer
Answers
answer 1
All questions and answers on this board are from fellow Virgin Mobile customers. We help each other out here. Virgin Mobile staff monitor the content but generally don't comment here.

It's not possible to say. Even Virgin Mobile support doesn't know. You'll just have to bookmark this page and check back regularly.

For the most accurate answer click 'Support' at the top of this page and ask Virgin Mobile's Customer Care via phone or email. You can dial *86 on your Virgin Mobile phone, too. You can also click LIVE CHAT on the left side of this web page, if available.
answered 8 months ago
by
Dan L.
Question
Can I trade in my working iPhone 4 for an iPhone 5s
asked 1 year, 7 months ago
by
Adrienne yates
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Virgin Mobile now takes trade-ins. When shopping for a phone on this website click on the GET PAID TO TRADE tab. For details, see the following page:
          http://buyback.virginmobileusa.com/vmb/select
answered 1 year, 6 months ago
by
Dan L.
Question
How much does unlimited everything cost for two people per month?
asked 1 year, 7 months ago
by
Logan
on iPhone 5s 16 GB
1 answer
Answers
answer 1
$55 +tax. x2. Virgin doesnt have family or share plans.
answered 1 year, 7 months ago
by
ben
Question
is there insurance company asurion and assurant solutions?
Does insurance,cover loss, theft, damage to phone?
asked 1 year, 7 months ago
by
steve
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Virgin Mobile offers Phone Insurance. See details at: http://www.virginmobileusa.com/help-support/phoneinsurance.html

How to enroll in Phone Insurance                http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3399
Phone Insurance coverage                          http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3395

AppleCare+ is available, if you're getting an Apple iPhone.
AppleCare+: What it is                                  http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5706/
AppleCare+: Where you can purchase        http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5707
Purchasing AppleCare+                                http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5708
answered 1 year, 7 months ago
by
Dan L.
Question
Is that come with all accessories with unlocked ihone 5s
asked 1 year, 7 months ago
by
jinal
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Sorry, unlocked phones and phones from other carriers will not work with Beyond Talk plans. The Beyond Talk plans are only available when setting up a Beyond Talk phone from Virgin Mobile USA.

Virgin Mobile USA phones are available on this website, at local stores, and elsewhere. Click 'Find a Store' at the top of this page for local nearby stores.
► See the current Beyond Talk phones at: http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans/overview/#overview

See more info at: http://www.virginmobileusa.com/resources/CTIAFAQ.pdf

Virgin Mobile now takes trade-ins. When shopping for a phone on this website click on the GET PAID TO TRADE tab.

Note, if you use Internet Explorer or Firefox you can search these ASK & ANSWERS by using the Search box above these questions.
answered 1 year, 7 months ago
by
Dan L.
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