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Customer Questions & Answers for
iPhone 5s 16 GB

The highly advanced iPhone 5s features the A7 chip with 64-bit architecture, the Touch ID fingerprint sensor, a new 8-megapixel iSight camera, a new FaceTime HD camera, ultrafast LTE wireless, iOS 7, and iCloud.
Customer Questions & Answers:
781 Questions
 | 
832 Answers
Overall Rating:
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Questions & Answers for iPhone 5s 16 GB

Question
when will the 64 GB iphone 5S be in stock again?
I've been waiting for weeks, and its still not in stock. did they stop making it? or is there another explanation?
asked 6 months ago
by
Susan Reyes
on iPhone 5s 16 GB
1 answer
Answers
answer 1
All questions and answers on this board are from fellow Virgin Mobile customers. We help each other out here. Virgin Mobile staff monitor the content but generally don't comment here.

It's not possible to say. Even Virgin Mobile support doesn't know. You'll just have to bookmark this page and check back regularly.

For the most accurate answer click 'Support' at the top of this page and ask Virgin Mobile's Customer Care via phone or email. You can dial *86 on your Virgin Mobile phone, too. You can also click LIVE CHAT on the left side of this web page, if available.
answered 6 months ago
by
Dan L.
Question
Does the iPhone have a sim card slot?
If I were to buy this, could you insert a different sim card in the phone to use it with a different carrier or internationally? I would use the phone with Virgin Mobile in the US but if I eventually decided to change carriers or went overseas would it work or would I just have a really expensive ipod?
asked 6 months ago
by
Miranda
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Virgin Mobile USA phones work strictly within the USA.

Virgin Mobile USA phones use the Sprint Nationwide Network which extends ONLY throughout the 48 U.S contiguous states, Hawaii, Washington DC, Puerto Rico, and US Virgin Islands. The Virgin Mobile USA phones do not roam across other phone networks either. For these reasons the Virgin Mobile USA phones work strictly within the USA and when located outside the USA, will not send/receive calls or messages nor provide web access. There are no options available to use Virgin Mobile USA phones outside the USA.

Sorry, all phones, devices, and SIM cards from Virgin Mobile are locked. They can't be used with any other carrier.

Virgin Mobile's Apple iPhones contain a special SIM card that is paired with one iPhone. This special SIM card can't be used with another phone.

Virgin Mobile answered your question in the FAQs:

• About Removable UICC Cards
All 4G LTE (non WiMax) phones require a Universal Integrated Circuit Card (UICC).

• What is a UICC card?
A UICC card is the physical smart card that is pre-inserted on your device and allows for LTE network authentication/ access. It's a new generation SIM (Subscriber Identification Module) card. No customer-specific information-like contacts, address book, or account information, photos, or personal data- is stored on this card.

READ MORE AT: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5793

Note, if you use Internet Explorer or Firefox you can search these ASK & ANSWERS by using the Search box above these questions.
answered 6 months ago
by
Dan L.
Question
Is the battery replaceable?
asked 6 months ago
by
Rick
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Search the web. There are tutorials about replacing the battery. You'll need special tools.
answered 6 months ago
by
Dan L.
Question
Can you still FaceTime with the iPhone 5c
asked 6 months ago
by
Blahh
Nc
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Yes, FaceTime is available with all iPhones that VM offers
answered 5 months, 4 weeks ago
by
Alicia
Question
Does this phone have a voice recognition feature?
asked 6 months ago
by
Charles
on iPhone 5s 16 GB
1 answer
Answers
answer 1
No it doesn't recognize a certain voice.
answered 5 months, 4 weeks ago
by
Alicia
Question
When will get in the blue 5c iPhone?
asked 5 months, 4 weeks ago
by
Jim
Nashville
on iPhone 5s 16 GB
1 answer
Answers
answer 1
All questions and answers on this board are from fellow Virgin Mobile customers. We help each other out here. Virgin Mobile staff monitor the content but generally don't comment here.

It's not possible to say. Even Virgin Mobile support doesn't know. You'll just have to bookmark this page and check back regularly.

For the most accurate answer click 'Support' at the top of this page and ask Virgin Mobile's Customer Care via phone or email. You can dial *86 on your Virgin Mobile phone, too. You can also click LIVE CHAT on the left side of this web page, if available.
answered 5 months, 3 weeks ago
by
Dan L.
Question
Do you have to pay for the phone first or can they send you the phone first and then you pay later?
asked 5 months, 3 weeks ago
by
Deja
Rockford
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Yes, you must buy the phone before shipment. Click the MORE TIME TO PAY button when shopping for Virgin Mobile phones on this website for a payment option.
answered 5 months, 2 weeks ago
by
Dan L.
Question
will virgin mobile have the iphone 6?
asked 5 months, 1 week ago
by
alex
on iPhone 5s 16 GB
1 answer
Answers
answer 1
eventually
answered 5 months, 1 week ago
by
Dan L.
Question
how do you pay for your phone monthly do you use minute cards or something else
asked 5 months ago
by
jskhans
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Near the end of your month or when you're running low on minutes, you should get a Virgin Alert reminder that it's time to Top-Up. You can use a Virgin Mobile Top-Up card, credit/debit card, or a PayPal account to pay for your next month of service.

You can also pay for your monthly Beyond Talk or payLo plan at certain stores like Radio Shack and Sprint stores. Click 'Find a Store' at the top of this page for nearby stores. But a trip to the store is not required.

If you wish to pay by cash or check then Virgin Mobile Top-Up cards are available at many stores. Click 'Find a Store' at the top of this page for nearby stores that sell Virgin Mobile Top-Up cards.

► Click 'Top-Up' on this page or select MY ACCOUNT on your phone's menu to start the payment process.

If you are worried about missing your payment date you can pay up to one month in advance.
http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5571

Or you can set Auto Top-Up to automatically pay every month from your credit/debit card or PayPal account.
http://virginmobileusa.custhelp.com/app/answers/detail/a_id/926
answered 4 months, 4 weeks ago
by
Dan L.
Question
Will facetimiming take away minutes like a phone call or no?
asked 11 months ago
by
Aplus
on iPhone 5s 16 GB
1 answer
Answers
answer 1
no. Facetime uses data from your Beyond Talk plan.
answered 11 months ago
by
Dan L.
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