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Customer Questions & Answers for
iPhone 5s 16 GB

The highly advanced iPhone 5s features the A7 chip with 64-bit architecture, the Touch ID fingerprint sensor, a new 8-megapixel iSight camera, a new FaceTime HD camera, ultrafast LTE wireless, iOS 7, and iCloud.
Customer Questions & Answers:
781 Questions
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836 Answers
Overall Rating:
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Questions & Answers for iPhone 5s 16 GB

Question
How much is the IPhone 5S with no contract?
asked 7 months ago
by
Robert Mark
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Click ADD TO CART to see the online web price. Click REMOVE FROM CART or leave the page after viewing the price if you don't want to buy at this time.

Apple iPhones from Virgin Mobile USA are available with the Beyond Talk plans($35, $45, and $55 per month).
http://www.virginmobileusa.com/shop/cell-phones/iphones/

► All of the Beyond Talk plans feature Unlimited Web, Unlimited Data, and Unlimited Domestic Messaging(Text, IM, Email, Picture messages) - with varying number of domestic Talk Minutes - starting at just $35/month.

   Beyond Talk          Monthly Talk              Messages                             Web Access
       Plans                    Minutes              (Text, IM, Email, Picture)
      • $55/month          UNLIMITED               UNLIMITED                             UNLIMITED
      • $45/month            1,200                     UNLIMITED                             UNLIMITED
      • $35/month             300                       UNLIMITED                             UNLIMITED
   The Beyond Talk plans and phones are described at: http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans/overview/#overview

► Hint: Click MANAGE MY ACCOUNT and sign up for Auto Pay to get a $5 per month discount on your Beyond Talk plan with Virgin Mobile's Apple iPhones. Offer available only on the iPhones.
http://www.virginmobileusa.com/iphone
http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5696
answered 7 months ago
by
Dan L.
Question
Can i change my iphone 4 for the iphone 5s?
asked 7 months ago
by
Grecia Natareno
Los Angeles
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Virgin Mobile now takes trade-ins on certain phones. When shopping for a phone on this website click on the GET PAID TO TRADE tab. See the following page for details:
          http://buyback.virginmobileusa.com/vmb/select
answered 7 months ago
by
Dan L.
Question
when will the 64 GB iphone 5S be in stock again?
I've been waiting for weeks, and its still not in stock. did they stop making it? or is there another explanation?
asked 7 months ago
by
Susan Reyes
on iPhone 5s 16 GB
1 answer
Answers
answer 1
All questions and answers on this board are from fellow Virgin Mobile customers. We help each other out here. Virgin Mobile staff monitor the content but generally don't comment here.

It's not possible to say. Even Virgin Mobile support doesn't know. You'll just have to bookmark this page and check back regularly.

For the most accurate answer click 'Support' at the top of this page and ask Virgin Mobile's Customer Care via phone or email. You can dial *86 on your Virgin Mobile phone, too. You can also click LIVE CHAT on the left side of this web page, if available.
answered 7 months ago
by
Dan L.
Question
Does the iPhone have a sim card slot?
If I were to buy this, could you insert a different sim card in the phone to use it with a different carrier or internationally? I would use the phone with Virgin Mobile in the US but if I eventually decided to change carriers or went overseas would it work or would I just have a really expensive ipod?
asked 7 months ago
by
Miranda
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Virgin Mobile USA phones work strictly within the USA.

Virgin Mobile USA phones use the Sprint Nationwide Network which extends ONLY throughout the 48 U.S contiguous states, Hawaii, Washington DC, Puerto Rico, and US Virgin Islands. The Virgin Mobile USA phones do not roam across other phone networks either. For these reasons the Virgin Mobile USA phones work strictly within the USA and when located outside the USA, will not send/receive calls or messages nor provide web access. There are no options available to use Virgin Mobile USA phones outside the USA.

Sorry, all phones, devices, and SIM cards from Virgin Mobile are locked. They can't be used with any other carrier.

Virgin Mobile's Apple iPhones contain a special SIM card that is paired with one iPhone. This special SIM card can't be used with another phone.

Virgin Mobile answered your question in the FAQs:

• About Removable UICC Cards
All 4G LTE (non WiMax) phones require a Universal Integrated Circuit Card (UICC).

• What is a UICC card?
A UICC card is the physical smart card that is pre-inserted on your device and allows for LTE network authentication/ access. It's a new generation SIM (Subscriber Identification Module) card. No customer-specific information-like contacts, address book, or account information, photos, or personal data- is stored on this card.

READ MORE AT: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5793

Note, if you use Internet Explorer or Firefox you can search these ASK & ANSWERS by using the Search box above these questions.
answered 7 months ago
by
Dan L.
Question
Is the battery replaceable?
asked 7 months ago
by
Rick
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Search the web. There are tutorials about replacing the battery. You'll need special tools.
answered 7 months ago
by
Dan L.
Question
Can you still FaceTime with the iPhone 5c
asked 7 months ago
by
Blahh
Nc
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Yes, FaceTime is available with all iPhones that VM offers
answered 6 months ago
by
Alicia
Question
Does this phone have a voice recognition feature?
asked 7 months ago
by
Charles
on iPhone 5s 16 GB
1 answer
Answers
answer 1
No it doesn't recognize a certain voice.
answered 6 months ago
by
Alicia
Question
When will get in the blue 5c iPhone?
asked 6 months ago
by
Jim
Nashville
on iPhone 5s 16 GB
1 answer
Answers
answer 1
All questions and answers on this board are from fellow Virgin Mobile customers. We help each other out here. Virgin Mobile staff monitor the content but generally don't comment here.

It's not possible to say. Even Virgin Mobile support doesn't know. You'll just have to bookmark this page and check back regularly.

For the most accurate answer click 'Support' at the top of this page and ask Virgin Mobile's Customer Care via phone or email. You can dial *86 on your Virgin Mobile phone, too. You can also click LIVE CHAT on the left side of this web page, if available.
answered 6 months ago
by
Dan L.
Question
Do you have to pay for the phone first or can they send you the phone first and then you pay later?
asked 6 months ago
by
Deja
Rockford
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Yes, you must buy the phone before shipment. Click the MORE TIME TO PAY button when shopping for Virgin Mobile phones on this website for a payment option.
answered 6 months ago
by
Dan L.
Question
will virgin mobile have the iphone 6?
asked 6 months ago
by
alex
on iPhone 5s 16 GB
1 answer
Answers
answer 1
eventually
answered 6 months ago
by
Dan L.
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