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Customer Questions & Answers for
iPhone 5s 16 GB

The highly advanced iPhone 5s features the A7 chip with 64-bit architecture, the Touch ID fingerprint sensor, a new 8-megapixel iSight camera, a new FaceTime HD camera, ultrafast LTE wireless, iOS 7, and iCloud.
Customer Questions & Answers:
781 Questions
 | 
836 Answers
Overall Rating:
4.68 out of 5
4.7
out of
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Questions & Answers for iPhone 5s 16 GB

Question
When will the Iphone 5S 32gb be restocked?
asked 11 months ago
by
PV
New York
on iPhone 5s 16 GB
1 answer
Answers
answer 1
All questions and answers on this board are from fellow Virgin Mobile customers. We help each other out here. Virgin Mobile staff monitor the content but generally don't comment here.

It's not possible to say. Even Virgin Mobile support doesn't know. You'll just have to bookmark this page and check back regularly.

For the most accurate answer click 'Support' at the top of this page and ask Virgin Mobile's Customer Care via phone or email. You can dial *86 on your Virgin Mobile phone, too. You can also click LIVE CHAT on the left side of this web page, if available.
answered 11 months ago
by
Dan L.
Question
If I buy an iPhone 5s unlocked on GSM can I use it with virgin mobile in the US?
asked 11 months ago
by
April
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Sorry, you must use a phone from Virgin Mobile USA for service. The Beyond Talk plans are only available on Apple iPhones from Virgin Mobile USA. Unlocked iPhones or iPhones from other carriers won't work with Virgin Mobile service.

See more info at: http://www.virginmobileusa.com/resources/CTIAFAQ.pdf

Apple iPhones from Virgin Mobile USA are available on this website, at local stores, and elsewhere. Click 'Find a Store' at the top of this page for local nearby stores.
See the current Apple iPhones from Virgin Mobile USA at:     http://www.virginmobileusa.com/shop/cell-phones/iphone-phones/

Virgin Mobile now takes certain phones as trade-ins. When shopping for a phone on this website click on the GET PAID TO TRADE tab.

• Virgin Mobile USA uses a CDMA system not a GSM system.

Note, if you use Internet Explorer or Firefox you can search these ASK & ANSWERS by using the Search box above these questions.
answered 11 months ago
by
Dan L.
Question
I would like to test one of these new phones and was wondering if I could get one for free that way?
kinda like test driving a car if I don't like it I'll send it back if I do I'll pay for itand/or if I have a good with you I keep it with me
asked 11 months ago
by
Sarah Hutchens
Purdy mo.65734
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Virgin Mobile offers a 14-Day Guarantee.

See these pages and FAQs for more information:
   http://www.virginmobileusa.com/14-day-guarantee
   http://virginmobileusa.custhelp.com/app/answers/detail/a_id/2156
answered 11 months ago
by
Dan L.
Question
can you pay a phone with downpayments?
asked 11 months ago
by
maria
eugene, Oregon
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Click the MORE TIME TO PAY button when shopping for Virgin Mobile phones on this website.
answered 10 months ago
by
Dan L.
Question
How much does the phone cost?
asked 11 months ago
by
Angel
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Click ADD TO CART to see the online web price. Click REMOVE FROM CART or leave the page after viewing the price if you don't want to buy at this time.
answered 10 months ago
by
Dan L.
Question
I acquired an iphone 5 not through Virgin, can I get a plan through Virgin using the phone?
Do I need to purchase an iphone through Virgin, or if I have an iphone already can I just switch carriers to Virgin and use the iphone.
asked 11 months ago
by
Dominic
on iPhone 5s 16 GB
1 answer
Answers
answer 1
You have to buy all phones you use on the Virgin Mobile network from Virgin, they don't allow you to bring your own phone. I think the iPhone is no different.
answered 11 months ago
by
Gary
Question
How much will i have to pay to get a iphone 5s if im new to virgin mobile?
asked 11 months ago
by
Damani Mayzck
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Click ADD TO CART to see the online web price. Click REMOVE FROM CART or leave the page after viewing the price if you don't want to buy at this time.
answered 10 months ago
by
Dan L.
Question
If i order the iphone 5s from the Virgin Mobile site, will the phone come with a SIM card tray?
asked 11 months ago
by
CARLOSN
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Yes, all iPhones are shipped with SIM card trays.
answered 10 months ago
by
Mariah
Question
When will the 32gb be restocked?!
Been waiting to get a new phone and finally need to replace my 4. Been out of stock for awhile now
asked 10 months ago
by
Mariah
on iPhone 5s 16 GB
1 answer
Answers
answer 1
It's not possible to say. Even Virgin Mobile support doesn't know. You'll just have to bookmark this page and check back regularly.

All questions and answers on this board are from fellow Virgin Mobile customers. We help each other out here. Virgin Mobile staff monitor the content but generally don't comment here.

For the most accurate answer click 'Support' at the top of this page and ask Virgin Mobile's Customer Care via phone or email. You can dial *86 on your Virgin Mobile phone, too. You can also click LIVE CHAT on the left side of this web page, if available.
answered 10 months ago
by
Dan L.
Question
When will the iPhone 5s 32gb be restocked?
asked 10 months ago
by
Rameez
Connecticut
on iPhone 5s 16 GB
1 answer
Answers
answer 1
It's not possible to say. Even Virgin Mobile support doesn't know. You'll just have to bookmark this page and check back regularly.

All questions and answers on this board are from fellow Virgin Mobile customers. We help each other out here. Virgin Mobile staff monitor the content but generally don't comment here.

For the most accurate answer click 'Support' at the top of this page and ask Virgin Mobile's Customer Care via phone or email. You can dial *86 on your Virgin Mobile phone, too. You can also click LIVE CHAT on the left side of this web page, if available.
answered 10 months ago
by
Dan L.
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