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Customer Questions & Answers for
iPhone 5s 16 GB

The highly advanced iPhone 5s features the A7 chip with 64-bit architecture, the Touch ID fingerprint sensor, a new 8-megapixel iSight camera, a new FaceTime HD camera, ultrafast LTE wireless, iOS 7, and iCloud.
Customer Questions & Answers:
781 Questions
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836 Answers
Overall Rating:
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Questions & Answers for iPhone 5s 16 GB

Question
Does the iPhone 5s come with a warranty?
asked 7 months ago
by
Enyi
Parkland
on iPhone 5s 16 GB
1 answer
Answers
answer 1
GUARANTEE
Virgin Mobile offers a 14-Day Guarantee.

See these pages and FAQs for more information:
   http://www.virginmobileusa.com/14-day-guarantee
   http://virginmobileusa.custhelp.com/app/answers/detail/a_id/2156

WARRANTY
Virgin Mobile answered your question in the FAQs:

All mobile phones purchased directly from Virgin Mobile, or one of our authorized resellers, include a one-year warranty from the original equipment manufacturer. If you experience an equipment malfunction, call Virgin Mobile At Your Service at 1-888-322-1122 and we will arrange for a replacement mobile phone.

http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3148

INSURANCE
AppleCare+ is available, if you're getting an Apple iPhone.
AppleCare+: What it is                                  http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5706/
AppleCare+: Where you can purchase        http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5707
Purchasing AppleCare+                                http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5708

PLEASE NOTE: AppleCare+ and manufacturer warranty are not available for pre-owned devices.

• What is the new added benefit to your Phone Insurance program?

Starting February 21, 2014, Virgin Mobile Phone Insurance customers with a smartphone will have access to Location Suite Powered By Pocket GeekSM. The app will allow you to issue commands to locate, lock or wipe your smartphone if it becomes lost or stolen. You can also sound an alarm, even if the phone is in silent or vibrate mode. You can access the app by visiting www.mywirelessclaim.com. Availability and features may vary by device.
http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5814
answered 7 months ago
by
Dan L.
Question
Good evening , I would ask you if i can use the phone in Italy and in Europe? Is it unlocked?
And also i would ask you how much is it?
I should pay with Paypal in euro?
Sorry for my English, but I don't write very well
I'm looking forward to getting your news
Thank you
Celeste
asked 7 months ago
by
Celeste
Cuneo - Italy
on iPhone 5s 16 GB
1 answer
Answers
answer 1
EUROPE
Sorry, no. Virgin Mobile USA phones work strictly within the USA.

Virgin Mobile USA phones use the Sprint Nationwide Network which extends ONLY throughout the 48 U.S contiguous states, Hawaii, Washington DC, Puerto Rico, and US Virgin Islands. The Virgin Mobile USA phones do not roam across other phone networks either. For these reasons the Virgin Mobile USA phones work strictly within the USA and when located outside the USA, will not send/receive calls or messages nor provide web access. There are no options available to use Virgin Mobile USA phones outside the USA.

UNLOCKED
Sorry, all phones, devices, and SIM cards from Virgin Mobile are locked to Virgin Mobile. They can't be used with any other carrier.

PRICE
Click ADD TO CART to see the online web price. Click REMOVE FROM CART or leave the page after viewing the price if you don't want to buy at this time.
answered 7 months ago
by
Dan L.
Question
how much does the phone cost itself if your getting it prepaid?
asked 6 months ago
by
davonnie
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Click ADD TO CART to see the online web price for the phone. Click REMOVE FROM CART or leave the page after viewing the price if you don't want to buy at this time.
answered 6 months ago
by
Dan L.
Question
When are they going to have iPhone 5s 32 gb in stock again
asked 6 months ago
by
Johan
on iPhone 5s 16 GB
1 answer
Answers
answer 1
All questions and answers on this board are from fellow Virgin Mobile customers. We help each other out here. Virgin Mobile staff monitor the content but generally don't comment here.

It's not possible to say. Even Virgin Mobile support doesn't know. You'll just have to bookmark this page and check back regularly.

For the most accurate answer click 'Support' at the top of this page and ask Virgin Mobile's Customer Care via phone or email. You can dial *86 on your Virgin Mobile phone, too. You can also click LIVE CHAT on the left side of this web page, if available.
answered 6 months ago
by
Dan L.
Question
If I have an iphone from another carrier can I use it with virgin mobile?
asked 6 months ago
by
Anonymous
on iPhone 5s 16 GB
1 answer
Answers
answer 1
No, because VM iphones are locked and will only take virgin mobile cards
answered 5 months, 2 weeks ago
by
Mariah
Question
When will the Iphone 5s 32gb be restocked?
asked 6 months ago
by
AJ
Dallas
on iPhone 5s 16 GB
1 answer
Answers
answer 1
All questions and answers on this board are from fellow Virgin Mobile customers. We help each other out here. Virgin Mobile staff monitor the content but generally don't comment here.

It's not possible to say. Even Virgin Mobile support doesn't know. You'll just have to bookmark this page and check back regularly.

For the most accurate answer click 'Support' at the top of this page and ask Virgin Mobile's Customer Care via phone or email. You can dial *86 on your Virgin Mobile phone, too. You can also click LIVE CHAT on the left side of this web page, if available.
answered 6 months ago
by
Dan L.
Question
will iphone 5s 32gb be restocked and available @ sale price?
asked 6 months ago
by
jillW
on iPhone 5s 16 GB
1 answer
Answers
answer 1
All questions and answers on this board are from fellow Virgin Mobile customers. We help each other out here. Virgin Mobile staff monitor the content but generally don't comment here.

It's not possible to say. Even Virgin Mobile support doesn't know. You'll just have to bookmark this page and check back regularly.

For the most accurate answer click 'Support' at the top of this page and ask Virgin Mobile's Customer Care via phone or email. You can dial *86 on your Virgin Mobile phone, too.
answered 6 months ago
by
Dan L.
Question
How long have you been waiting for the iphone 5S 64GB to be back in stock?
I have been monitoring the website for the past 2 weeks every day to see when the iphone 5S 64GB would be back in stock and am wondering if anyone has waited longer and how long you've waited? I asked VM support and they don't know and told me to monitor the website daily to see when it's back in stock. I just hope it's still on sale. I would like to switch carriers if it's still on sale when they get it back in stock.
asked 6 months ago
by
Linda
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Apple has stopped making the 64gb iPhone 5s.
answered 5 months, 2 weeks ago
by
Mariah
Question
When will you offer any used/refurbished iPhone 5s?
asked 6 months ago
by
Amelia
on iPhone 5s 16 GB
1 answer
Answers
answer 1
All questions and answers on this board are from fellow Virgin Mobile customers. We help each other out here. Virgin Mobile staff monitor the content but generally don't comment here.

For the most accurate answer click 'Support' at the top of this page and ask Virgin Mobile's Customer Care via phone or email. You can dial *86 on your Virgin Mobile phone, too.
answered 6 months ago
by
Dan L.
Question
when are u gonna have the iphone 5s 32 or 64 GB ????
asked 6 months ago
by
jose
on iPhone 5s 16 GB
1 answer
Answers
answer 1
All questions and answers on this board are from fellow Virgin Mobile customers. We help each other out here. Virgin Mobile staff monitor the content but generally don't comment here.

It's not possible to say. Even Virgin Mobile support doesn't know. You'll just have to bookmark this page and check back regularly.

For the most accurate answer click 'Support' at the top of this page and ask Virgin Mobile's Customer Care via phone or email. You can dial *86 on your Virgin Mobile phone, too.
answered 6 months ago
by
Dan L.
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