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Customer Questions & Answers for
iPhone 5s 16 GB

The highly advanced iPhone 5s features the A7 chip with 64-bit architecture, the Touch ID fingerprint sensor, a new 8-megapixel iSight camera, a new FaceTime HD camera, ultrafast LTE wireless, iOS 7, and iCloud.
Customer Questions & Answers:
764 Questions
 | 
811 Answers
Overall Rating:
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4.7
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Questions & Answers for iPhone 5s 16 GB

Question
Can i buy this iphone 5s to use in a asia country?
asked 7 months ago
by
Quy Thi Phan
Boston
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Sorry, no. Virgin Mobile USA phones work strictly within the USA.

Virgin Mobile USA phones use the Sprint Nationwide Network which extends ONLY throughout the 48 U.S contiguous states, Hawaii, Washington DC, Puerto Rico, and US Virgin Islands. The Virgin Mobile USA phones do not roam across other phone networks either. For these reasons the Virgin Mobile USA phones work strictly within the USA and when located outside the USA, will not send/receive calls or messages nor provide web access. There are no options available to use Virgin Mobile USA phones outside the USA.

Sorry, all phones from Virgin Mobile are locked. They can't be used with any other carrier.
answered 7 months ago
by
Dan L.
Question
When will the 64gb iphone 5S in space gray, be restocked
asked 7 months ago
by
Jermaine
on iPhone 5s 16 GB
1 answer
Answers
answer 1
There's no way to say. All questions and answers on this board are from fellow Virgin Mobile customers. We help each other out here. Virgin Mobile staff monitor the content but generally don't comment here.

For the most accurate answer click 'Support' at the top of this page and ask Virgin Mobile's Customer Care via phone or email. You can dial *86 on your Virgin Mobile phone, too. You can also click LIVE CHAT on the left side of this web page, if available.
answered 7 months ago
by
Dan L.
Question
Switching from Sprint
Can I keep my 64GB Sprint Iphone 5?
asked 7 months ago
by
chris
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Sorry, the Beyond Talk plans are only available on Apple iPhones from Virgin Mobile USA. Unlocked iPhones or iPhones from other carriers won't work with Virgin Mobile service. See more info at: http://www.virginmobileusa.com/resources/CTIAFAQ.pdf

Apple iPhones from Virgin Mobile USA are available on this website, at local stores, and elsewhere. Click 'Find a Store' at the top of this page for local nearby stores.
See the current Apple iPhones from Virgin Mobile USA at:     http://www.virginmobileusa.com/shop/cell-phones/iphone-phones/

Virgin Mobile now takes trade-ins. When shopping for a phone on this website click on the GET PAID TO TRADE tab.

Note, if you use Internet Explorer or Firefox you can search these ASK & ANSWERS by using the Search box above these questions.
answered 7 months ago
by
Dan L.
Question
can I use the iphone without having to buy a plan?
asked 7 months ago
by
michelle
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Sure. You won't have any minutes, messaging, or web access services though.
answered 7 months ago
by
Dan L.
Question
can i trade in an android for an iphone 5s?
asked 7 months ago
by
Heather Stern
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Virgin Mobile now takes trade-ins on certain phones. When shopping for a phone on this website click on the GET PAID TO TRADE tab. For details, see the following page:
          http://buyback.virginmobileusa.com/vmb/select
answered 7 months ago
by
Dan L.
Question
Can I buy anothher phone to replace my old one and the same number?
I have a Kyocera Rise right now, but I want to buy the Iphone 5s. My question is, can I get rid of my phone now, buy a new one, and have the same number? I would do it under the same account too...
asked 6 months ago
by
The Little Mermaid
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Yes. When you do a phone swap everything inside your Virgin Mobile account will be transferred to your new phone such as phone number, plan, minutes, and any balance in your account.

Here's Virgin Mobile's answer from the FAQs:
Swap your Virgin Mobile phone online

If you're a current Virgin Mobile customer and you've bought a new phone, you'll need to do a phone swap to switch your mobile number to the new device. There is no charge to complete this transaction online.

Simply click here to log into My Account [MANAGE MY ACCOUNT at the top of this web page] with your phone number and 6-digit PIN. Choose Swap Phones from the 'I Want To...' menu on the right of the Account Overview tab. Next, you will need to enter the ESN number from your new phone and follow the steps to complete the phone swap.

Customers who purchase a Blackberry phone must complete the phone swap with a Live Advisor at 1-888-322-1122, with no additional cost.

http://virginmobileusa.custhelp.com/app/answers/detail/a_id/929

• Virgin Mobile now takes trade-ins on certain phones. When shopping for a phone on this website click on the GET PAID TO TRADE tab. See the following page
   for details:          http://buyback.virginmobileusa.com/vmb/select
answered 6 months ago
by
Dan L.
Question
how much is the iphone , is it full price
asked 6 months ago
by
ariel
augusta , ga
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Click ADD TO CART to see the online web price. Click REMOVE FROM CART or leave the page after viewing the price if you don't want to buy at this time.
answered 6 months ago
by
Dan L.
Question
Get More
When will you guys have More 64gb iPhone 5s's
asked 6 months ago
by
Turo
PITTSBURG
on iPhone 5s 16 GB
1 answer
Answers
answer 1
All questions and answers on this board are from fellow Virgin Mobile customers. We help each other out here. Virgin Mobile staff monitor the content but generally don't comment here.

This question is best answered by calling Virgin Mobile Support. Click 'Support' at the top of this page and ask Virgin Mobile's Customer Care via phone or email. You can also click LIVE CHAT on the left side of this web page, if available.
answered 6 months ago
by
Dan L.
Question
is it GSM or CDMA ?
asked 6 months ago
by
Murali
Seattle WA
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Virgin Mobile USA uses a CDMA system.
READ MORE AT: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5793
answered 6 months ago
by
Dan L.
Question
can I get a rain check on an out of stock phone
asked 6 months ago
by
Barry Lowe
on iPhone 5s 16 GB
1 answer
Answers
answer 1
That's not available.
answered 6 months ago
by
Dan L.
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