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Customer Questions & Answers for
iPhone 5s 16 GB

The highly advanced iPhone 5s features the A7 chip with 64-bit architecture, the Touch ID fingerprint sensor, a new 8-megapixel iSight camera, a new FaceTime HD camera, ultrafast LTE wireless, iOS 7, and iCloud.
Customer Questions & Answers:
715 Questions
 | 
746 Answers
Overall Rating:
4.708 out of 5
4.7
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Questions & Answers for iPhone 5s 16 GB

Question
can I use the iphone without having to buy a plan?
asked 6 months ago
by
michelle
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Sure. You won't have any minutes, messaging, or web access services though.
answered 6 months ago
by
Dan L.
Question
can i trade in an android for an iphone 5s?
asked 6 months ago
by
Heather Stern
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Virgin Mobile now takes trade-ins on certain phones. When shopping for a phone on this website click on the GET PAID TO TRADE tab. For details, see the following page:
          http://buyback.virginmobileusa.com/vmb/select
answered 6 months ago
by
Dan L.
Question
Can I buy anothher phone to replace my old one and the same number?
I have a Kyocera Rise right now, but I want to buy the Iphone 5s. My question is, can I get rid of my phone now, buy a new one, and have the same number? I would do it under the same account too...
asked 6 months ago
by
The Little Mermaid
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Yes. When you do a phone swap everything inside your Virgin Mobile account will be transferred to your new phone such as phone number, plan, minutes, and any balance in your account.

Here's Virgin Mobile's answer from the FAQs:
Swap your Virgin Mobile phone online

If you're a current Virgin Mobile customer and you've bought a new phone, you'll need to do a phone swap to switch your mobile number to the new device. There is no charge to complete this transaction online.

Simply click here to log into My Account [MANAGE MY ACCOUNT at the top of this web page] with your phone number and 6-digit PIN. Choose Swap Phones from the 'I Want To...' menu on the right of the Account Overview tab. Next, you will need to enter the ESN number from your new phone and follow the steps to complete the phone swap.

Customers who purchase a Blackberry phone must complete the phone swap with a Live Advisor at 1-888-322-1122, with no additional cost.

http://virginmobileusa.custhelp.com/app/answers/detail/a_id/929

• Virgin Mobile now takes trade-ins on certain phones. When shopping for a phone on this website click on the GET PAID TO TRADE tab. See the following page
   for details:          http://buyback.virginmobileusa.com/vmb/select
answered 6 months ago
by
Dan L.
Question
how much is the iphone , is it full price
asked 6 months ago
by
ariel
augusta , ga
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Click ADD TO CART to see the online web price. Click REMOVE FROM CART or leave the page after viewing the price if you don't want to buy at this time.
answered 6 months ago
by
Dan L.
Question
Get More
When will you guys have More 64gb iPhone 5s's
asked 6 months ago
by
Turo
PITTSBURG
on iPhone 5s 16 GB
1 answer
Answers
answer 1
All questions and answers on this board are from fellow Virgin Mobile customers. We help each other out here. Virgin Mobile staff monitor the content but generally don't comment here.

This question is best answered by calling Virgin Mobile Support. Click 'Support' at the top of this page and ask Virgin Mobile's Customer Care via phone or email. You can also click LIVE CHAT on the left side of this web page, if available.
answered 5 months, 4 weeks ago
by
Dan L.
Question
is it GSM or CDMA ?
asked 5 months, 4 weeks ago
by
Murali
Seattle WA
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Virgin Mobile USA uses a CDMA system.
READ MORE AT: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5793
answered 5 months, 4 weeks ago
by
Dan L.
Question
can I get a rain check on an out of stock phone
asked 5 months, 4 weeks ago
by
Barry Lowe
on iPhone 5s 16 GB
1 answer
Answers
answer 1
That's not available.
answered 5 months, 4 weeks ago
by
Dan L.
Question
how much is a iphone 5s 16g
black
asked 5 months, 3 weeks ago
by
roby
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Click ADD TO CART to see the online web price. Click REMOVE FROM CART or leave the page after viewing the price if you don't want to buy at this time.
answered 5 months, 2 weeks ago
by
Dan L.
Question
how much money do you get back if you trade in a htc one v
Home much money
asked 5 months, 2 weeks ago
by
levi
columbus
on iPhone 5s 16 GB
1 answer
Answers
answer 1
See the following page for details:
          http://buyback.virginmobileusa.com/vmb/select
answered 5 months, 2 weeks ago
by
Dan L.
Question
does the iphone 5s in gold actually look like it does in the pictures because ive heard it dosnt
asked 5 months, 1 week ago
by
Nick
on iPhone 5s 16 GB
1 answer
Answers
answer 1
You can see videos of real gold iPhones on Youtube.
answered 5 months, 1 week ago
by
Dan L.
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