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Customer Questions & Answers for
iPhone 5s 16 GB

The highly advanced iPhone 5s features the A7 chip with 64-bit architecture, the Touch ID fingerprint sensor, a new 8-megapixel iSight camera, a new FaceTime HD camera, ultrafast LTE wireless, iOS 7, and iCloud.
Customer Questions & Answers:
566 Questions
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612 Answers
Overall Rating:
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Questions & Answers for iPhone 5s 16 GB

Question
wean is the iphone 5s gold or silver goin to be back.
asked 3 months, 3 weeks ago
by
need to be team iphone
aurora
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Your phone is in stock. Come back to the iPhone 5s page at: http://www.virginmobileusa.com/shop/cell-phones/iphone5s-gray-phone/features/#ask-answer

Click ADD TO CART to see the online web price. Click REMOVE FROM CART or leave the page after viewing the price if you don't want to buy at this time.
answered 3 months, 1 week ago
by
Dan L.
Question
How can I buy the insurance for this phone?
asked 3 months, 3 weeks ago
by
Erin
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Virgin Mobile offers Phone Insurance. See details at: http://www.virginmobileusa.com/help-support/phoneinsurance.html

How to enroll in Phone Insurance                http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3399
Phone Insurance coverage                          http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3395

AppleCare+ is available, if you're getting an Apple iPhone.
AppleCare+: What it is                                  http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5706/
AppleCare+: Where you can purchase        http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5707
Purchasing AppleCare+                                http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5708

PLEASE NOTE: AppleCare+ and manufacturer warranty are not available for pre-owned devices.
answered 3 months, 2 weeks ago
by
Dan L.
Question
when will the iphone 5s gold OR silver be restocked?
asked 3 months, 3 weeks ago
by
nnl
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Your phone is in stock. Come back to the iPhone 5s page at: http://www.virginmobileusa.com/shop/cell-phones/iphone5s-gray-phone/features/#ask-answer

Click ADD TO CART to see the online web price. Click REMOVE FROM CART or leave the page after viewing the price if you don't want to buy at this time.
answered 3 months, 1 week ago
by
Dan L.
Question
Can you connect a virgin mobile phone to a different company? or can it be unlocked?
asked 3 months, 2 weeks ago
by
Stephanie
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Sorry, all phones from Virgin Mobile are locked. They can't be used with any other carrier.
answered 3 months, 2 weeks ago
by
Dan L.
Question
Are you going to put the 30% back?
asked 3 months, 2 weeks ago
by
Tommy Presten
Cumming GA
on iPhone 5s 16 GB
1 answer
Answers
answer 1
probably
answered 3 months, 1 week ago
by
Dan L.
Question
Can you use existing iPhone4s if it is a Sprint phone?
Is there a connection fee?
asked 3 months ago
by
Donna
Chino Ca
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Sorry, the Beyond Talk plans are only available on Apple iPhones from Virgin Mobile USA. Unlocked iPhones or iPhones from other carriers won't work with Virgin Mobile service. See more info at: http://www.virginmobileusa.com/resources/CTIAFAQ.pdf

Apple iPhones from Virgin Mobile USA are available on this website, at local stores, and elsewhere. Click 'Find a Store' at the top of this page for local nearby stores.
See the current Apple iPhones from Virgin Mobile USA at:     http://www.virginmobileusa.com/shop/cell-phones/iphone-phones/

Virgin Mobile now takes trade-ins. When shopping for a phone on this website click on the GET PAID TO TRADE tab.

Note, if you use Internet Explorer or Firefox you can search these ASK & ANSWERS by using the Search box above these questions.
answered 3 months ago
by
Dan L.
Question
can you make payments on the iphone 5s?
asked 3 months ago
by
noah
san diego
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Yes. Click the MORE TIME TO PAY button when shopping for Virgin Mobile phones on this website. Click ADD TO CART to buy your phone. Click the MORE TIME TO PAY button at the bottom of the next page to checkout.
answered 2 months, 4 weeks ago
by
Dan L.
Question
In the add you show Iphone 5s 64 Gb but when I like to order it shows 32GB, Why?
It is a nocontract phone from Virgin Mobile. How much will itcost me per month? Will I have access to stock market overseas?
asked 2 months, 3 weeks ago
by
Abdul H. Qazi
Nitro, WV
on iPhone 5s 16 GB
1 answer
Answers
answer 1
USA ONLY
► Virgin Mobile USA phones work strictly within the USA.

Virgin Mobile USA phones use the Sprint Nationwide Network which extends ONLY throughout the 48 U.S contiguous states, Hawaii, Washington DC, Puerto Rico, and US Virgin Islands. The Virgin Mobile USA phones do not roam across other phone networks either. For these reasons the Virgin Mobile USA phones work strictly within the USA and when located outside the USA, will not send/receive calls or messages nor provide web access. There are no options available to use Virgin Mobile USA phones outside the USA.

ORDERING 64 GB
• Go to the iPhone 5s page at:
http://www.virginmobileusa.com/shop/cell-phones/iphone5s-64gb-gray-phone/features/

• There is a pull down menu to select memory. Click on the [64 GB iPHONE] to select it.

• To the left of the memory pull-down menu, click on the color you like.

• Now click ADD TO CART. Not all color and memory combinations are available.

If you are having problems checking out, try logging out and completing the check out process as a new customer. If you continue to have problems, call Virgin Mobile at 1-888-322-1122 to complete your order.
answered 2 months, 3 weeks ago
by
Dan L.
Question
Can I use with GSM in others country without changes?
Hello, I use to travel to Mexico and Argentina. Can I buy this phone and use in that countries just getting inside the GSM card?
asked 2 months, 2 weeks ago
by
Pablo
on iPhone 5s 16 GB
1 answer
Answers
answer 1
All phones from Virgin Mobile USA use a CDMA system. GSM phones are not available.

Virgin Mobile USA phones work strictly within the USA.

Virgin Mobile USA phones use the Sprint Nationwide Network which extends ONLY throughout the 48 U.S contiguous states, Hawaii, Washington DC, Puerto Rico, and US Virgin Islands. The Virgin Mobile USA phones do not roam across other phone networks either. For these reasons the Virgin Mobile USA phones work strictly within the USA and when located outside the USA, will not send/receive calls or messages nor provide web access. There are no options available to use Virgin Mobile USA phones outside the USA.
answered 2 months, 2 weeks ago
by
Dan L.
Question
How much does the IPhone 5s cost?
asked 2 months, 2 weeks ago
by
Jenna Orr
Durand
on iPhone 5s 16 GB
1 answer
Answers
answer 1
Click ADD TO CART to see the online web price. Click REMOVE FROM CART or leave the page after viewing the price if you don't want to buy at this time.
answered 2 months, 2 weeks ago
by
Dan L.
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