You have one of the payLo plans since the Samsung M575 from Virgin Mobile only works with payLo plans. You must change from payLo plans to Beyond Talk plans when you upgrade to the Kyocera Event or any other Beyond Talk smartphone.
You may end up buying a new phone and losing any money in your account. According to the Terms and Conditions:
• Virgin Mobile and payLo accounts are maintained separately. If you switch between a Virgin Mobile service plan and a payLo service plan, your Virgin Mobile or payLo account (as applicable) may be closed and you may be given a new Virgin Mobile or payLo account (as applicable).
• you may switch current service plans, including between Virgin Mobile and payLo. When you switch service plans, you will not receive a refund of any portion of any previously paid service charges and you will lose all of your remaining unused minutes, messages, and data allotment.
• Some service plans are available only on certain phones.
Before trying to change phones you should dial *86 on your Virgin Mobile phone or click 'SUPPORT' at the top of this page and ask Virgin Mobile's Customer Care for help to keep your existing phone number. You can also click LIVE CHAT on the left side of this web page.
answered 3 years, 2 months ago