When you do a phone swap everything in your Virgin Mobile account (phone number, balance, minutes, plan, etc) will be transferred to your new phone.
However, the Basic Rate plan will no longer work with all payLo phones. Click 'Support' at the top of this page and ask Virgin Mobile's Customer Care via phone or email. You can dial *86 on your Virgin Mobile phone, too. You can also click LIVE CHAT on the left side of this web page, if available.
answered 1 year, 1 month ago