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Customer Questions & Answers for
Kyocera Kona

Equipped with a 2.0MP camera, large screen and tactile keypad for faster, easier typing, the Kyocera Kona is the go-to phone for your talk, text and picture messaging needs.
Customer Questions & Answers:
237 Questions
 | 
277 Answers
Overall Rating:
3.674 out of 5
3.7
out of
5
Product Details

Questions & Answers for Kyocera Kona

Question
Senior plan for two
Senior plan for two with a basic flip phone
asked 1 year, 8 months ago
by
JOSE GONZALEZ JR..
USA
on Kyocera Kona
1 answer
Answers
answer 1
Sorry, there are no family plans here. It is not possible to add another line to any account nor share minutes. Each phone has its own account.
Virgin Mobile answered your question in the FAQs: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5777

There are 6 plans available from Virgin Mobile. Pick the plan and phone that comes closest to your needs.

payLo is Virgin Mobile's value brand. There are 3 payLo plans for the payLo phones. All the payLo monthly plans will only work with the payLo phones.

   payLo                          Monthly Talk Minutes                         Messages                               Web Access
   Plans                                                                                (Text, IM, Email, Picture)
   • $40/month                     UNLIMITED                                       UNLIMITED                                   50MB
   • $30/month                           1,500                                              1,500                                        30MB
   • $20/month                             400                                                   *                                                *
      *Text, email, IM messages cost 15¢ each, picture messages 25¢ each, web access $1.50/MB, Virgin XL 15¢/day

The payLo plans and the payLo phones are described at:  http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/

All of the Beyond Talk plans feature Unlimited Web, Unlimited Data, and Unlimited Domestic Messaging(Text, IM, Email, Picture messages) - with varying number of domestic Talk Minutes - starting at just $35/month. And the device lineup starts with Apple iPhones and includes affordable Android™-powered 3G and 4G phones from top manufacturers - Kyocera, LG, and Samsung.

   Beyond Talk               Monthly Talk Minutes                      Messages                                   Web Access                 
         Plans                                                                    (Text, IM, Email, Picture)
   • $55/month                          UNLIMITED                              UNLIMITED                                  UNLIMITED
   • $45/month                            1,200                                     UNLIMITED                                  UNLIMITED
   • $35/month                              300                                      UNLIMITED                                  UNLIMITED
The Beyond Talk plans and phones are described at: http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans/overview/#overview

► If you qualify by income there is Federal Lifeline Assistance: Assurance Wireless is a federal Lifeline Assistance program brought to you by Virgin Mobile. Lifeline is a government benefit program supported by the federal Universal Service Fund.

Read more about the Assurance Wireless plans and phones on the Assurance Wireless website by following the link on this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3340. Then click on the FAQ tab on their website.

Note, if you use Internet Explorer or Firefox you can search these ASK & ANSWERS by using the Search box above these questions.
answered 1 year, 8 months ago
by
Dan L.
Question
how to get back off of my kyocera. please send picture
asked 1 year, 8 months ago
by
patricia kuisel
on Kyocera Kona
1 answer
Answers
answer 1
See the Kyocera Kona user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/PayLo_Kona_Eng_UG_(3.18.13).pdf
Set Up Your Phone................................................................................................................. 3
answered 1 year, 8 months ago
by
Dan L.
Question
Unlimited texting only
Is there a plan for unlimited texting only? That's all I need
asked 1 year, 8 months ago
by
Kristin
on Kyocera Kona
1 answer
Answers
answer 1
►There is no 'text only' plan.

There are 6 plans available from Virgin Mobile. All plans from Virgin Mobile include Caller ID, Call Waiting, 3-Way Conference Calling(most phones), Call Forwarding(most phones),and Voicemail. Pick the plan and phone that comes closest to your needs.

payLo is Virgin Mobile's value brand. There are 3 payLo plans for the payLo phones. All the payLo monthly plans will only work with the payLo phones.

   payLo                          Monthly Talk Minutes                         Messages                               Web Access
   Plans                                                                                (Text, IM, Email, Picture)
   • $40/month                     UNLIMITED                                       UNLIMITED                                   50MB
   • $30/month                           1,500                                              1,500                                        30MB
   • $20/month                             400                                                   *                                                *
      *Text, email, IM messages cost 15¢ each, picture messages 25¢ each, web access $1.50/MB, Virgin XL 15¢/day

The payLo plans and the payLo phones are described at:  http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/

All of the Beyond Talk plans feature Unlimited Web, Unlimited Data, and Unlimited Domestic Messaging(Text, IM, Email, Picture messages) - with varying number of domestic Talk Minutes - starting at just $35/month. And the device lineup starts with Apple iPhones and includes affordable Android™-powered 3G and 4G phones from top manufacturers - Kyocera, LG, and Samsung.

   Beyond Talk               Monthly Talk Minutes                      Messages                                   Web Access                 
         Plans                                                                    (Text, IM, Email, Picture)
   • $55/month                          UNLIMITED                              UNLIMITED                                  UNLIMITED
   • $45/month                            1,200                                     UNLIMITED                                  UNLIMITED
   • $35/month                              300                                      UNLIMITED                                  UNLIMITED
The Beyond Talk plans and phones are described at: http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans/overview/#overview
answered 1 year, 8 months ago
by
Dan L.
Question
SEND PICTURES
ON THIS PHONE, CAN YOU TAKE PICTURES AND THEN SEND THEM TO YOUR COMPUTER?
asked 1 year, 8 months ago
by
CAROL
on Kyocera Kona
1 answer
Answers
answer 1
Yes. See the Kyocera Kona user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/PayLo_Kona_Eng_UG_(3.18.13).pdf
Send Items via Bluetooth ...................................................................................................72
answered 1 year, 8 months ago
by
Dan L.
Question
can I pay to have phone turned on and number switched at time of purchase
asked 1 year, 7 months ago
by
Jane McPherson
on Kyocera Kona
1 answer
Answers
answer 1
That service isn't available when purchasing online on this website. The phones are also available at stores. Some stores are willing help you start you plan when you buy a payLo phone from them, i.e. Radio Shack. Click 'Find a Store' at the top of this page for nearby stores that sell Virgin Mobile phones.
answered 1 year, 7 months ago
by
Dan L.
Question
Can I transfer my virgin mobile number from another phone to this one?
asked 1 year, 7 months ago
by
Robert Stephens
on Kyocera Kona
1 answer
Answers
answer 1
Yes, you can do a phone swap at any time. When you do a phone swap everything inside your Virgin Mobile account will be transferred to your new phone such as phone number, plan, minutes, and any balance in your account.

HERE'S HOW
Simply click here to log into My Account [MANAGE MY ACCOUNT at the top of this web page] with your phone number and 6-digit PIN. Choose Swap Phones from the 'I Want To...' menu on the right of the Account Overview tab. Next, you will need to enter the ESN number from your new phone and follow the steps to complete the phone swap.
http://virginmobileusa.custhelp.com/app/answers/detail/a_id/929
answered 1 year, 7 months ago
by
Dan L.
Question
my phone is on the free talk and text plan. if buy this new phone will my plan switch over to it?
asked 1 year, 7 months ago
by
Andrew Thornton
Macclenny, Fl
on Kyocera Kona
1 answer
Answers
answer 1
Here's Virgin Mobile's answer from the FAQs:
Swap your Virgin Mobile phone online

If you're a current Virgin Mobile customer and you've bought a new phone, you'll need to do a phone swap to switch your mobile number to the new device. There is no charge to complete this transaction online.

Simply click here to log into My Account [MANAGE MY ACCOUNT at the top of this web page] with your phone number and 6-digit PIN. Choose Swap Phones from the 'I Want To...' menu on the right of the Account Overview tab. Next, you will need to enter the ESN number from your new phone and follow the steps to complete the phone swap.

Customers who purchase a Blackberry phone must complete the phone swap with a Live Advisor at 1-888-322-1122, with no additional cost.

http://virginmobileusa.custhelp.com/app/answers/detail/a_id/929
answered 1 year, 7 months ago
by
Dan L.
Question
will unsed minutes transfer to the following month
asked 1 year, 7 months ago
by
Zula Wech
on Kyocera Kona
1 answer
Answers
answer 1
No. 'Unused monthly services, including, but not limited to, plan minutes, messages or data allotments, expire at the end of each month or when a customer switches service plans and do not carry forward.' Use them or lose them.

http://www.virginmobileusa.com/legal/important-service-product-information.html

Note, if you use Internet Explorer or Firefox you can search these ASK & ANSWERS by using the Search box above these questions.
answered 1 year, 7 months ago
by
Dan L.
Question
Can you buy these from Australia and have them delivered to Australia for upcoming USA trip?
I am leading a school tour and so wish to have numbers circulated to parents before Australia departure, so I can't really wait until we get to USA to buy the phones.
asked 1 year, 7 months ago
by
Paul mccarthy
Australia
on Kyocera Kona
1 answer
Answers
answer 1
Sorry, this website only accepts credit cards with billing addresses within the USA.
answered 1 year, 7 months ago
by
Dan L.
Question
can I order two phones
can the two phones have the same number. one for me and one for my husband...we are both elderly and need phones for emergencies.
asked 1 year, 7 months ago
by
carol powers
manchester, Ma.01944
on Kyocera Kona
1 answer
Answers
answer 1
Sorry, that's not available here. It is not possible to add another line to any account nor share minutes. Each phone gets its own phone number.
Virgin Mobile answered your question in the FAQs: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5777

Note, if you use Internet Explorer or Firefox you can search these ASK & ANSWERS by using the Search box above these questions.
answered 1 year, 7 months ago
by
Dan L.
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