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Customer Questions & Answers for
Kyocera Kona

Equipped with a 2.0MP camera, large screen and tactile keypad for faster, easier typing, the Kyocera Kona is the go-to phone for your talk, text and picture messaging needs.
Customer Questions & Answers:
237 Questions
 | 
277 Answers
Overall Rating:
3.654 out of 5
3.7
out of
5
Product Details

Questions & Answers for Kyocera Kona

Question
How does this phone rate for people with hearing aid/cochlear implantS?
asked 2 years, 2 months ago
by
Charles Schimmel
on Kyocera Kona
1 answer
Answers
answer 1
HAC Rating: M4/T4

You can get this information for any Virgin Mobile phone on this website by clicking on // VIEW FULL FEATURE LIST on the phones FEATURES & SPECS tab.
http://www.virginmobileusa.com/shop/cell-phones/kyocera-kona-phone/features/#features
answered 2 years, 1 month ago
by
Dan L.
Question
Will the Kyocera Kona work with assurance??
asked 2 years, 1 month ago
by
David Roberts
on Kyocera Kona
1 answer
Answers
answer 1
It should. All the payLo phones are compatible with the Assurance Wireless plans. You can buy Virgin Mobile USA phones on this website, elsewhere online, or at a local store. It doesn't matter where you buy the phone as long as it is one of the payLo phones mentioned. The current Beyond Talk phones will not work with Assurance Wireless plans.

See the current payLo phones at:         http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/#overview

Click 'Find a Store' at the top of this page for nearby stores that sell Virgin Mobile phones.

You can find other answers on the Assurance Wireless website by following the link on this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3340. Then click on the FAQ tab on their website.

For the most accurate answer click 'SUPPORT' at the top of this page and ask Virgin Mobile's Customer Care.
answered 2 years, 1 month ago
by
Dan L.
Question
can i set my number to be restricted when i make calls?
asked 2 years ago
by
crazycharlie
on Kyocera Kona
1 answer
Answers
answer 1
Yes. To hide your Caller ID for only for the current call, dial [*] [6] [7], followed by the number you wish to call, and then press the send key. To permanently block your number call Virgin Mobile Customer Service at *86 on your Virgin Mobile phone.
answered 2 years ago
by
Dan L.
Question
I am on an Assurance Wireless plan and want to upgrade my phone
is the Kyocera Kona accepted by Assurance wirelrss
asked 2 years ago
by
Linda Auber
on Kyocera Kona
1 answer
Answers
answer 1
Yes. All the payLo phones are compatible with the Assurance Wireless plans. You can buy Virgin Mobile USA phones on this website, elsewhere online, or at a local store. It doesn't matter where you buy the phone as long as it is one of the payLo phones mentioned. The current Beyond Talk phones will not work with Assurance Wireless plans.

See the current payLo phones at: http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/#overview

Click 'Find a Store' at the top of this page for nearby stores that sell Virgin Mobile phones.

You can find other answers on the Assurance Wireless website by following the link on this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3340. Then click on the FAQ tab on their website.

For the most accurate answer click 'SUPPORT' at the top of this page and ask Virgin Mobile's Customer Care.
answered 2 years ago
by
Dan L.
Question
Voice Mail
Does this phone have voice mail?
asked 2 years ago
by
Carol Nemeth
on Kyocera Kona
1 answer
Answers
answer 1
Yes. All plans from Virgin Mobile include Caller ID, Call Waiting, 3-Way Conference Calling(most phones), Call Forwarding(most phones),and Voicemail.
answered 2 years ago
by
Dan L.
Question
2 Questions
Does anybody know if the Kyocera Kona can go higher than a volume level 8? If so, can that higher volume be set via the phone or Is outside equipment needed to do this. Is this 400 minute/ $20./per 3 months still available? Thank you.
asked 2 years ago
by
Henry J
on Kyocera Kona
1 answer
Answers
answer 1
payLo is Virgin Mobile's value brand. There are 3 payLo plans for the payLo phones. All the payLo monthly plans will only work with the payLo phones. None of the payLo phones are smartphones. All plans from Virgin Mobile include Caller ID, Call Waiting, 3-Way Conference Calling(most phones), Call Forwarding(most phones),and Voicemail. The $20 per MONTH plan provides 400 minutes during your month.

   payLo                Monthly Talk               Messages                         Web Access
   Plans                    Minutes              (Text, IM, Email, Picture)
      • $40/month    UNLIMITED                UNLIMITED                            50MB
      • $30/month       1,500                      1,500                                   30MB
      • $20/month          400                         *                                           *
      *Text, email, IM messages cost 15¢ each, picture messages 25¢ each, web access $1.50/MB, Virgin XL 15¢/day

   The payLo plans and the payLo phones are described at: http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/

EXPIRED BASIC RATE PLAN
► Virgin Mobile's offer for the Basic Rate plan, also known as Pay As You Go, expired as of Jun. 24, 2013. The Basic Rate plan, which used to cost $25 every 90 days, is no longer available to new customers nor to current customers wishing to switch plans.

Current customers with the Basic Rate plan active in an account will be grandfathered and can keep the plan until the plan is discontinued as long as they don't change plans or let their accounts expire. If a current customer with an active Basic Rate plan changes to a monthly plan($20, $30, or $40 per month) the Basic Rate plan will no longer be available to them.
answered 2 years ago
by
Dan L.
Question
Can I end a call by flipping the kona closed
asked 2 years ago
by
Vicky Ness
on Kyocera Kona
1 answer
Answers
answer 1
Yes, you can do it that way. You can also press the end call button.

See the Kyocera Kona user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/PayLo_Kona_Eng_UG_(3.18.13).pdf
answered 2 years ago
by
Dan L.
Question
international calls
Can i make and receive international calls with this phone?
asked 1 year, 11 months ago
by
lisyda
on Kyocera Kona
1 answer
Answers
answer 1
Yes.

• The Beyond Talk and payLo plans only cover domestic calls and domestic messages to phones within the USA. You can still make international calls with
   any plan at additional cost.

• There are no international plans at Virgin Mobile.

• Receiving an international call takes your regular minutes but there are no additional charges to receive an international call.

• There are additional charges to MAKE international calls using any payLo plan. International calls are charged at the international per-minute rate for the
   country you're calling PLUS your standard airtime rate(minutes). For the international per-minute rate that you are calling, scroll down the payLo page to
   'International Rates' then select the country's region in the 'Select A Region' menu.
    http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/#overview

   So, you will need $$ in your Virgin Mobile account before making any international calls. Click 'Top-Up' at the top of this page to use a credit/debit card,
   PayPal, or Virgin Mobile Top-Up card to put money into your Virgin Mobile account before sending an international call.

• International text messages cost 15¢ each, inbound and outbound. International picture messages are not available.

• Learn how to make international calls from your mobile phone

   Make international calls the same way you would from any other phone. Dial 011 + the country code + the city code + the phone number.
   http://virginmobileusa.custhelp.com/app/answers/detail/a_id/2070/
answered 1 year, 11 months ago
by
Dan L.
Question
Can I keep my number from another carrier?
asked 1 year, 9 months ago
by
Theresa Rankin
Brownwood
on Kyocera Kona
1 answer
Answers
answer 1
► Yes, usually you can keep your old phone number when switching to Virgin Mobile.
See the following FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/895
answered 1 year, 9 months ago
by
Dan L.
Question
Can you send files to this phone with bluetooth?
Can you send midi files or jpeg image files to this phone to use as ringers or as a screen saver?

are any file types able to be sent to this phone via bluetooth and if so, which files types?
asked 1 year, 9 months ago
by
Sam
on Kyocera Kona
1 answer
Answers
answer 1
Yes. See the Kyocera Kona user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/PayLo_Kona_Eng_UG_(3.18.13).pdf
Send Items via Bluetooth ..................72
answered 1 year, 9 months ago
by
Dan L.
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