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Customer Questions & Answers for
Kyocera Kona

Equipped with a 2.0MP camera, large screen and tactile keypad for faster, easier typing, the Kyocera Kona is the go-to phone for your talk, text and picture messaging needs.
Customer Questions & Answers:
203 Questions
 | 
242 Answers
Overall Rating:
3.712 out of 5
3.7
out of
5
Product Details

Questions & Answers for Kyocera Kona

Question
CAN ONE TYPE TEXTS IN ALL CAPITAL LETTERS
asked 4 days ago
by
ALAN HOMBS
on Kyocera Kona
1 answer
Answers
answer 1
sure

See the Kyocera Kona user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/PayLo_Kona_Eng_UG_(3.18.13).pdf
ABC Mode . . . . . .17
answered 2 days ago
by
Dan L.
Question
activating Kona with my old minutes plan
There must be a way of using this phone on a 2G network, can anyone tell me how? This phone model was actually on a list of phones compatible with my old grandfathered plan that was emailed to me. But now I've learned that my old plan will only work with 2G phones. Any feedback would be welcome. (3rd attempt at posting this question)
asked 4 days ago
by
A C
on Kyocera Kona
1 answer
Answers
answer 1
The Kyocera Kona will automatically go into 2G mode if 3G coverage is unavailable.

Some legacy plans are only available on payLo phones introduced to market BEFORE May 2013. That means your legacy plan will only work with the Kyocera S2100 and S2300, Samsung Montage and Entro. It won't work with the LG Aspire, Kyocera Kona, Contact, nor Brio. You should click 'SUPPORT' at the top of this page and verify this information with Virgin Mobile's Customer Care before you buy a new payLo phone.

See the current payLo phones at:                                  http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/#overview
answered 2 days ago
by
Dan L.
Question
how do i do picture messaging?
asked 1 week, 3 days ago
by
delores
huntington wv
on Kyocera Kona
1 answer
Answers
answer 1
Depends which plan and phone you choose and where you are sending the picture. Your friend's phone & plan must be capable of receiving a picture message, too.

• Picture messages are part of the messages on all the Beyond Talk plans, the $40/month payLo plan, and $30/month payLo plan. Picture messages cost 25¢ each with the $20/month plan.

• The LG 101 phone does not have a camera. It is not capable of sending nor receiving pictures messages. Although the new Samsung Entro doesn't have a camera it can send and receive picture messages, depending on your plan. All the other payLo and Beyond Talk phones can send/receive picture messages, depending on your plan.

• You can only send and receive picture messages in the United States. International picture messages are not available.

DIRECTIONS
See the Kyocera Kona user manual for further instructions at: http://www.virginmobileusa.com/resources/phones/prepaid/manual/PayLo_Kona_Eng_UG_(3.18.13).pdf
Send Pictures Using the Messaging Feature .....................................................................85
answered 1 week, 2 days ago
by
Dan L.
Question
can I use this phone even if on lifeline from Assurance Wireless
asked 1 week, 4 days ago
by
Stacey E. Rondash
Lompoc
on Kyocera Kona
1 answer
Answers
answer 1
Yes, all the payLo phones including the new LG Aspire are compatible with the Assurance Wireless plans. You can buy Virgin Mobile USA phones on this website, elsewhere online, or at a local store. It doesn't matter where you buy the phone as long as it is one of the payLo phones mentioned. The current Beyond Talk phones will not work with Assurance Wireless plans.

See the current payLo phones at:         http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/#overview

Click 'Find a Store' at the top of this page for nearby stores that sell Virgin Mobile phones.

You can find other answers on the Assurance Wireless website at: http://www.assurancewireless.com/

For the most accurate answer click 'SUPPORT' at the top of this page and ask Virgin Mobile's Customer Care.
answered 1 week, 3 days ago
by
Dan L.
Question
can i use this phone with the assurance wireless plan
asked 1 week, 4 days ago
by
CONSTANCE JONES
on Kyocera Kona
1 answer
Answers
answer 1
Yes, all the payLo phones including the new LG Aspire are compatible with the Assurance Wireless plans. You can buy Virgin Mobile USA phones on this website, elsewhere online, or at a local store. It doesn't matter where you buy the phone as long as it is one of the payLo phones mentioned. The current Beyond Talk phones will not work with Assurance Wireless plans.

See the current payLo phones at:         http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/#overview

Click 'Find a Store' at the top of this page for nearby stores that sell Virgin Mobile phones.

You can find other answers on the Assurance Wireless website at: http://www.assurancewireless.com/

For the most accurate answer click 'SUPPORT' at the top of this page and ask Virgin Mobile's Customer Care.
answered 1 week, 3 days ago
by
Dan L.
Question
Is there a battery that comes with the phone?
What's in the box says there is a battery included but 1 of the reviewers says there is no battery & one has to be purchased separately. Which is correct?
asked 2 weeks, 2 days ago
by
JW
on Kyocera Kona
1 answer
Answers
answer 1
What's In The Box is accurate. Maybe a phone without a battery got through quality control. Or it got overlooked. Anyways, the Kona comes with a battery.
answered 1 week, 6 days ago
by
Dan L.
Question
Is service available in area code 97850
asked 2 weeks, 2 days ago
by
Robert Asher
97850
on Kyocera Kona
1 answer
Answers
answer 1
Check your COVERAGE on the top line of this webpage.
          OR
Follow the link at this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3164/kw/coverage

Be sure to select your coverage interest such as 3G Data Coverage or Voice Coverage in the boxes above the map.
answered 1 week, 6 days ago
by
Dan L.
Question
If I buy a new Kona paylo phone can I keep my current phone number
asked 3 weeks, 2 days ago
by
David Crowson
on Kyocera Kona
1 answer
Answers
answer 1
CURRENT CUSTOMERS - PHONE SWAP
When you do a phone swap everything inside your Virgin Mobile account will be transferred to your new phone such as phone number, plan, minutes, and any balance in your account.

NEW CUSTOMERS - KEEP OLD NUMBER
► Yes, usually you can keep your old phone number when switching to Virgin Mobile.
See the following FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/895
answered 3 weeks ago
by
Dan L.
Question
Europe
I bought 2 kyocera kona phone,s with virgin mobile in New York to keep in contact with my daughters who where also in new york during our vacation. now that we are back in Purmerend in the Netherlands Europe is there a way to change to a local provider because here a phone alway,s has a sim card. and this phone has not.
asked 1 month ago
by
Edo van Dijk
Purmerend Netherlands
on Kyocera Kona
1 answer
Answers
answer 1
Sorry, no. Virgin Mobile USA phones work strictly within the USA.

Virgin Mobile USA phones use the Sprint Nationwide Network which extends ONLY throughout the 48 U.S contiguous states, Hawaii, Washington DC, Puerto Rico, and US Virgin Islands. The Virgin Mobile USA phones do not roam across other phone networks either. For these reasons the Virgin Mobile USA phones work strictly within the USA and when located outside the USA, will not send/receive calls or messages nor provide web access. There are no options available to use Virgin Mobile USA phones outside the USA.

Sorry, all phones, devices, and SIM cards from Virgin Mobile USA are locked to Virgin Mobile USA. They can't be used with any other carrier.
answered 1 month ago
by
Dan L.
Question
will this phone work with the paylo walmart 20 dollar unlimited talk plan
asked 1 month, 2 weeks ago
by
kenneth
Glasgow, Va. 24555
on Kyocera Kona
1 answer
Answers
answer 1
Only if you buy the phone at Walmart AND you are a new customer.

SPECIAL PAYLO PLAN ONLY AT WALMART
   Virgin Mobile and Walmart now have an unlimited talk or unlimited text deal for new customers only. You MUST buy a payLo phone from Walmart. Then go
   online to Walmart.com and buy the "Virgin payLo $20 Web" TopUp card. You can choose Unlimited Minutes (includes 50 messages) or Unlimited Messages
   (includes 50 minutes). This special card is only available at Walmart and only works with payLo phones from Walmart. This is a new plan that was
   introduced July 1, 2014. Only available for new customers.
answered 1 month, 1 week ago
by
Dan L.
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