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Customer Questions & Answers for
Kyocera Kona

Equipped with a 2.0MP camera, large screen and tactile keypad for faster, easier typing, the Kyocera Kona is the go-to phone for your talk, text and picture messaging needs.
Customer Questions & Answers:
196 Questions
 | 
235 Answers
Overall Rating:
3.7 out of 5
3.7
out of
5
Product Details

Questions & Answers for Kyocera Kona

Question
If I buy a new Kona paylo phone can I keep my current phone number
asked 5 days ago
by
David Crowson
on Kyocera Kona
1 answer
Answers
answer 1
CURRENT CUSTOMERS - PHONE SWAP
When you do a phone swap everything inside your Virgin Mobile account will be transferred to your new phone such as phone number, plan, minutes, and any balance in your account.

NEW CUSTOMERS - KEEP OLD NUMBER
► Yes, usually you can keep your old phone number when switching to Virgin Mobile.
See the following FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/895
answered 3 days ago
by
Dan L.
Question
Europe
I bought 2 kyocera kona phone,s with virgin mobile in New York to keep in contact with my daughters who where also in new york during our vacation. now that we are back in Purmerend in the Netherlands Europe is there a way to change to a local provider because here a phone alway,s has a sim card. and this phone has not.
asked 2 weeks, 2 days ago
by
Edo van Dijk
Purmerend Netherlands
on Kyocera Kona
1 answer
Answers
answer 1
Sorry, no. Virgin Mobile USA phones work strictly within the USA.

Virgin Mobile USA phones use the Sprint Nationwide Network which extends ONLY throughout the 48 U.S contiguous states, Hawaii, Washington DC, Puerto Rico, and US Virgin Islands. The Virgin Mobile USA phones do not roam across other phone networks either. For these reasons the Virgin Mobile USA phones work strictly within the USA and when located outside the USA, will not send/receive calls or messages nor provide web access. There are no options available to use Virgin Mobile USA phones outside the USA.

Sorry, all phones, devices, and SIM cards from Virgin Mobile USA are locked to Virgin Mobile USA. They can't be used with any other carrier.
answered 2 weeks, 1 day ago
by
Dan L.
Question
will this phone work with the paylo walmart 20 dollar unlimited talk plan
asked 3 weeks, 6 days ago
by
kenneth
Glasgow, Va. 24555
on Kyocera Kona
1 answer
Answers
answer 1
Only if you buy the phone at Walmart AND you are a new customer.

SPECIAL PAYLO PLAN ONLY AT WALMART
   Virgin Mobile and Walmart now have an unlimited talk or unlimited text deal for new customers only. You MUST buy a payLo phone from Walmart. Then go
   online to Walmart.com and buy the "Virgin payLo $20 Web" TopUp card. You can choose Unlimited Minutes (includes 50 messages) or Unlimited Messages
   (includes 50 minutes). This special card is only available at Walmart and only works with payLo phones from Walmart. This is a new plan that was
   introduced July 1, 2014. Only available for new customers.
answered 3 weeks, 2 days ago
by
Dan L.
Question
will this network work in the uk as well as the usa
asked 4 weeks ago
by
neill norcop
Worcester uk
on Kyocera Kona
1 answer
Answers
answer 1
Sorry, no. Virgin Mobile USA phones work strictly within the USA.

Virgin Mobile USA phones use the Sprint Nationwide Network which extends ONLY throughout the 48 U.S contiguous states, Hawaii, Washington DC, Puerto Rico, and US Virgin Islands. The Virgin Mobile USA phones do not roam across other phone networks either. For these reasons the Virgin Mobile USA phones work strictly within the USA and when located outside the USA, will not send/receive calls or messages nor provide web access. There are no options available to use Virgin Mobile USA phones outside the USA.
answered 3 weeks, 6 days ago
by
Dan L.
Question
Current contract
If I purchase this phone do I continue to receive the free minutes I get now? Or would that change?
asked 1 month ago
by
Betsy Rodriguez
Orlando
on Kyocera Kona
1 answer
Answers
answer 1
You can do a phone swap at any time without losing a single minute. You only lose minutes if you change plans. When you do a phone swap everything inside your Virgin Mobile account will be transferred to your new phone such as phone number, plan, minutes, and any balance in your account.
answered 2 weeks, 6 days ago
by
Dan L.
Question
Is it wi fi capable?
asked 1 month ago
by
Mac
on Kyocera Kona
1 answer
Answers
answer 1
No. None of the payLo phones are equipped for Wi-Fi.
answered 1 month ago
by
Dan L.
Question
dose it play video files ?
asked 1 month ago
by
david madison
on Kyocera Kona
1 answer
Answers
answer 1
no
answered 1 month ago
by
Dan L.
Question
Can the time on this phone be paid for one year at a time
asked 1 month, 1 week ago
by
Carol Farrish
Scarbro, Wv 25917
on Kyocera Kona
1 answer
Answers
answer 1
Sorry, all the Beyond Talk AND payLo plans are month-to-month. Near the end of your month you should get a Virgin Alert reminder that it's time to Top-Up. You can use a Virgin Mobile Top-Up card, credit/debit card, or a PayPal account to pay for your next month of service. Select MY ACCOUNT on your phone or click TOP-UP at the top of this web page to start the process.

If you are worried about missing your payment date you can pay up to one month in advance.
http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5571

Or you can set Auto Top-Up to automatically pay every month from your credit/debit card or PayPal account.
http://virginmobileusa.custhelp.com/app/answers/detail/a_id/926
answered 1 month, 1 week ago
by
Dan L.
Question
Can I download an app. to my Kona? Something like a bar code reader.
asked 1 month, 1 week ago
by
Larry E. Aaron
Winter Haven, FL 33884
on Kyocera Kona
1 answer
Answers
answer 1
The Kyocera Kona is a good, basic, feature phone. You can get ringtones, games and other downloads for the payLo phones from Virgin Mobile. Click MY STUFF on your phone, then click GET MORE RINGTONES.

You need an Android smartphone or Apple iPhone to download and run apps. You can do that with any Beyond Talk phone and Beyond Talk plan.
► See the current Beyond Talk phones at: http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans/overview/#overview

Most Android apps are at the online Google Play store. Most apps for iPhones are at the online iTunes store.

Note, if you use Internet Explorer or Firefox you can search these ASK & ANSWERS by using the Search box above these questions.
answered 1 month, 1 week ago
by
Dan L.
Question
Can you send files to this phone with bluetooth?
Can you send midi files or jpeg image files to this phone to use as ringers or as a screen saver?

are any file types able to be sent to this phone via bluetooth and if so, which files types?
asked 1 month, 2 weeks ago
by
Sam
on Kyocera Kona
1 answer
Answers
answer 1
Yes. See the Kyocera Kona user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/PayLo_Kona_Eng_UG_(3.18.13).pdf
Send Items via Bluetooth ..................72
answered 1 month, 1 week ago
by
Dan L.
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