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Customer Questions & Answers for
Kyocera Kona

Equipped with a 2.0MP camera, large screen and tactile keypad for faster, easier typing, the Kyocera Kona is the go-to phone for your talk, text and picture messaging needs.
Customer Questions & Answers:
234 Questions
 | 
274 Answers
Overall Rating:
3.698 out of 5
3.7
out of
5
Product Details

Questions & Answers for Kyocera Kona

Question
Is this phone compatible with my hearing aid worn inside my ear? What about the volume and clarity?Thanks
asked 5 days ago
by
Roz Spivack
on Kyocera Kona
0 answers
Answers
This question currently has no approved answers.
Question
I want to switch my phone to virgin
I have the virgin Kuna
asked 1 week, 1 day ago
by
Doris Owens
on Kyocera Kona
1 answer
Answers
answer 1
• The payLo plans are only available when setting up a payLo phone from Virgin Mobile USA. The payLo plans should be available if you bought the Kyocera Kona and you saw payLo on the box.
See more info at: http://www.virginmobileusa.com/resources/CTIAFAQ.pdf
See the current payLo phones at: http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/#overview

• Phones from other carriers will not work with payLo plans.

Virgin Mobile USA phones are available on this website, at local stores, and elsewhere. It doesn't matter where you buy the phone as long as it is one of the payLo phones from Virgin Mobile USA. Click 'Find A Store' at the top of this page for local nearby stores.

Virgin Mobile now takes trade-ins on certain phones. When shopping for a phone on this website click on the GET PAID TO TRADE tab.
answered 1 week ago
by
Dan L.
Question
How can I get my picture off this camera?
Since I don't have a data plan I can't send pictures. Tried to use an USB cord to my desktop computer. No connection. Bought a Blue Tooth dongle. It recognizes the phone but doesn't provide anyway to access the photos much less download them. Going nuts here. Why have a camera if I can't access the photos?
asked 2 weeks, 1 day ago
by
Loren Brothers
Concrete, WA
on Kyocera Kona
1 answer
Answers
answer 1
The payLo phones are locked when using a USB cable. You can transfer using USB.

See the Kyocera Kona user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/PayLo_Kona_Eng_UG_(3.18.13).pdf
Try pairing your phone to a different computer. Not all files can be transferred by Bluetooth.
Send Items via Bluetooth ...................................................................................................72

You can send your picture to an email address. Picture Messages don't use data from a plan. They use the Messaging from your plan. You didn't mention which plan you have. Picture messages are included on the $40 and $30 plans. Picture messages cost 25¢ each on the $20 per month plan. With the $20 per month plan, you must have money in your Virgin Mobile account before sending a picture message. You can send your pictures to your email address instead of another phone. The picture will be attached to the email message when you receive it in your email box.
Send Pictures Using the Messaging Feature .....................................................................85
answered 2 weeks ago
by
Dan L.
Question
can this phone be used with assurance wireless free talk & text plan ?
asked 3 weeks ago
by
wesley starnes
kingsport, TN 37664
on Kyocera Kona
1 answer
Answers
answer 1
The Assurance Wireless plans are available on all the payLo phones (unless you buy it from Walmart). You can buy Virgin Mobile USA phones on this website, elsewhere online, or at a local store.

See the current payLo phones at:         http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/#overview

Click 'Find a Store' at the top of this page for nearby stores that sell Virgin Mobile phones.

You can find other answers on the Assurance Wireless website at: http://www.assurancewireless.com/

For the most accurate answer click 'SUPPORT' at the top of this page and ask Virgin Mobile's Customer Care.
answered 2 weeks, 2 days ago
by
Dan L.
Question
Can I get texts or emails from my computer and how would I do that?
How wud I b able to access my texts or email from a computer
asked 3 weeks ago
by
Ken stewart
on Kyocera Kona
1 answer
Answers
answer 1
Sorry, text messages are only available on the phone. Email is no longer available on the payLo phones unless you use the web browser and use data from your plan.
answered 2 weeks, 2 days ago
by
Dan L.
Question
does this phone work with assurance wireless?
asked 1 month, 1 week ago
by
Kathy
on Kyocera Kona
1 answer
Answers
answer 1
Yes, all the payLo phones are compatible with the Assurance Wireless plans. You can buy Virgin Mobile USA phones on this website, elsewhere online, or at a local store. It doesn't matter where you buy the phone as long as it is one of the payLo phones mentioned.

See the current payLo phones at:         http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/#overview

Click 'Find a Store' at the top of this page for nearby stores that sell Virgin Mobile phones.

You can find other answers on the Assurance Wireless website at: http://www.assurancewireless.com/

For the most accurate answer click 'SUPPORT' at the top of this page and ask Virgin Mobile's Customer Care.
answered 1 month ago
by
Dan L.
Question
wi-fi lovers delight plan
is this a good plan for the kyocera kona phone
asked 1 month, 1 week ago
by
david
on Kyocera Kona
1 answer
Answers
answer 1
The Wi-Fi Lovers Delight plan is only available on the Unlimited services phones.

► See the current phones for the Unlimited plans at: http://www.virginmobileusa.com/cell-phone-plans/data-messaging-plans/overview/#overview
answered 1 month ago
by
Dan L.
Question
It is time for me to replace my phone and I want to continue the 25/10 plan. what phones are available?
I want a keyboard for texting and also a convered key borard. what phone do you recommend?
asked 1 month, 1 week ago
by
frank wagner
on Kyocera Kona
1 answer
Answers
answer 1
You want a sliding keyboard. If you have payLo plan you can choose the Samsung Montage or the Kyocera Contact. If you have a Beyond Talk or Unlimited services plan then the Kyocera Rise is your only choice. It's possible that your plan is not available on any of the current phones. Click 'Support' at the top of this page and ask Virgin Mobile's Customer Care via phone or email. You can dial *86 on your Virgin Mobile phone, too.

See the current slider phones at:
http://www.virginmobileusa.com/shop/cell-phones/#/sort_love/view_grid/style_slider/
answered 1 month ago
by
Dan L.
Question
Can I switch my plan
I have the talk plan for $20 per month and I want to switch to the talk and text plan for $30 per month. Can I do that?
asked 1 month, 2 weeks ago
by
Quinn
Norwich
on Kyocera Kona
1 answer
Answers
answer 1
Yes, you can easily change from one payLo plan to another payLo plan but there are some things that you need to know before switching plans. Here is your answer from the Help FAQs at http://virginmobileusa.custhelp.com

You can change plans as your needs change as long as your account is active. And you will lose any unused minutes when you switch plans. So it's a good idea to use up all your minutes before you make the switch, according to the Help FAQs. Note that you will not be able to return to any expired plan (no longer offered) if you decide to change plans.

http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3324/kw/switching

HERE'S HOW
Log into your account. [MANAGE MY ACCOUNT at the top of this page.] On the Account Overview tab click on 'Change My Plan'. From there you can see the plans that are available for your phone and change it, if necessary.

If you want to change from a payLo plan to a Unlimited service plan then you will need to get an Unlimited services phone.

Or click 'SUPPORT' at the top of this page and ask Virgin Mobile's Customer Care.
answered 1 month ago
by
Dan L.
Question
is this phone on the gsm or cdma system?
asked 1 month, 2 weeks ago
by
Bobbie
ocala, fl
on Kyocera Kona
1 answer
Answers
answer 1
Virgin Mobile USA uses a CDMA system on the Sprint network.

READ MORE AT: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5793
answered 1 month ago
by
Dan L.
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