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Customer Questions & Answers for
Chaser

This sophisticated high-flyer offers everything you\'d expect from an Android-Powered phone and features a 3.2" touchscreen and a 3MP camera.
Customer Questions & Answers:
417 Questions
 | 
358 Answers
Overall Rating:
2.437 out of 5
2.4
out of
5
Product Details

Questions & Answers for Chaser

Question
Can other items be bought or added from the phone
I am getting this phone for my teen and I don't want him adding features or buying extras without me knowing
asked 2 years, 3 months ago
by
L Pressley
on Chaser
1 answer
Answers
answer 1
All of the Beyond Talk plans feature Unlimited Web, Unlimited Data, and Unlimited Domestic Messaging(Text, IM, Email, Picture messages) - with varying number of domestic Talk Minutes - starting at just $35/month. Anything else costs extra but the amount is pulled from the Virgin Mobile account associated with the phone. Purchases can't be made unless there is money in the account. Money can be added to the account the same way that you pay for your monthly plan (i.e. Virgin Mobile Top-Up card, credit/debit card, or PayPal account).
answered 2 years, 3 months ago
by
Dan L.
Question
Can I use this phone with my home wireless Internet?
asked 2 years, 3 months ago
by
Tialer
Indiana
on Chaser
1 answer
Answers
answer 1
Yes, the Chaser is Wi-Fi enabled to access the internet.
answered 2 years, 3 months ago
by
Dan L.
Question
when i purchase a pone will i have to purchase the plan at the same time
asked 2 years, 3 months ago
by
Sparkle
on Chaser
1 answer
Answers
answer 1
You don't have to buy a plan until you are ready to turn it on. So, go ahead and gift wrap it. Throw in some Virgin Mobile Top-Up cards so your friend or family can start their Beyond Talk plan.
answered 2 years, 3 months ago
by
Dan L.
Question
DO unused minutes roll over ?
asked 2 years, 3 months ago
by
Lis
on Chaser
1 answer
Answers
answer 1
No. Unused minutes expire at the end of the month. Use them or lose them. 'Unused monthly services, including, but not limited to, plan minutes, messages or data allotments, expire at the end of each month or when a customer switches service plans and do not carry forward.'

http://www.virginmobileusa.com/legal/important-service-product-information.html
answered 2 years, 3 months ago
by
Dan L.
Question
do you have family plans?
asked 2 years, 3 months ago
by
Larry
on Chaser
1 answer
Answers
answer 1
Sorry, there are no family plans. Each phone has its own account. When you buy another phone it will have its own account. :(
answered 2 years, 3 months ago
by
Dan L.
Question
Can this phone be used with assurance wireless "Free" plan?
asked 2 years, 3 months ago
by
ChYna
on Chaser
1 answer
Answers
answer 1
No. Only the Beyond Talk plans are available when setting up the Chaser and the other Android phones from Virgin Mobile. The current Beyond Talk phones do not work with Assurance Wireless plans.

The Assurance Wireless plans will appear when setting up any payLo phone, except the Samsung Montage and Samsung Entro.

You can see the current line of payLo phones at:          http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/#overview

You can find other answers on the Assurance Wireless website which can be found on this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3340. Then click on the FAQ tab on their website.

For the most accurate answer click 'SUPPORT' at the top of this page and ask Virgin Mobile's Customer Care.
answered 2 years, 3 months ago
by
Dan L.
Question
Can assurance wireless by Virgin members use this phone if they upgrade to include data?
asked 2 years, 3 months ago
by
CABRAL
02723
on Chaser
1 answer
Answers
answer 1
No. Only the Beyond Talk plans are available when setting up the Chaser and the other Android phones from Virgin Mobile. The current Beyond Talk phones like the Chaser do not work with Assurance Wireless plans.

The Assurance Wireless plans will appear when setting up any payLo phone, except the Samsung Montage and Samsung Entro.
You can see the current line of payLo phones at:          http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/#overview

You can find other answers on the Assurance Wireless website which can be found on this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3340. Then click on the FAQ tab on their website.

For the most accurate answer click 'SUPPORT' at the top of this page and ask Virgin Mobile's Customer Care.
answered 2 years, 3 months ago
by
Dan L.
Question
can you get a new phone if something is wrong with your phone
asked 2 years, 2 months ago
by
bernita
on Chaser
1 answer
Answers
answer 1
Yes.
Here's Virgin Mobile's answer from the FAQs:
Swap your Virgin Mobile phone online

If you're a current Virgin Mobile customer and you've bought a new phone, you'll need to do a phone swap to switch your mobile number to the new device. There is no charge to complete this transaction online.

Simply click here to log into My Account with your phone number and 6-digit PIN. Choose Swap Phones from the 'I Want To...' menu on the right of the Account Overview tab. Next, you will need to enter the ESN number from your new phone and follow the steps to complete the phone swap.

Customers who purchase a Blackberry phone must complete the phone swap with a Live Advisor at 1-888-322-1122, with no additional cost.

http://virginmobileusa.custhelp.com/app/answers/detail/a_id/929
answered 2 years, 2 months ago
by
Dan L.
Question
do u need wifi to go on enternet and to call
asked 2 years, 2 months ago
by
xaviar
jacksonvill
on Chaser
1 answer
Answers
answer 1
The internet is always available on the Virgin Mobile data network. You don't need Wi-Fi to browse the internet but internet data from Wi-Fi won't count against the 2.5GB data threshold.
answered 2 years, 2 months ago
by
Dan L.
Question
Does this phone have a forward facing camera?
asked 2 years, 3 months ago
by
B.Smith
on Chaser
1 answer
Answers
answer 1
No. See the Apple iPhones, HTC Evo V, Samsung Galaxy S II, Motorola Triumph, and the Samsung Galaxy Reverb.
answered 2 years, 3 months ago
by
Dan L.
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