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Customer Questions & Answers for
Overdrive Pro 3G/4G Mobile Hotspot

4G on the Fly. Connect your tablet, laptop, and other wireless devices.
Customer Questions & Answers:
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1,119 Answers
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Questions & Answers for Overdrive Pro 3G/4G Mobile Hotspot

Question
what does the ! stand for on the screen?
asked 2 years, 1 month ago
by
tiffany
on Overdrive Pro 3G/4G Mobile Hotspot
1 answer
Answers
answer 1
power

See the Overdrive Pro user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/OD-Pro-user-guide.pdf
answered 2 years, 1 month ago
by
Dan L.
Question
Can you watch Netflix?
asked 2 years, 1 month ago
by
Angwa
on Overdrive Pro 3G/4G Mobile Hotspot
1 answer
Answers
answer 1
Yes. Click REVIEWS above this white area to see customer comments from others that are watching Netflix with Broadband2Go.
answered 1 year, 10 months ago
by
Dan L.
Question
if i have 2 computers do i have to buy 2 seperate pre-paid cards
asked 2 years, 1 month ago
by
malvina
on Overdrive Pro 3G/4G Mobile Hotspot
1 answer
Answers
answer 1
If paying by Virgin Mobile Top-Up cards then yes, you'll need a card for each Broadband2Go device. You can also use credit/debit cards.
answered 2 years, 1 month ago
by
Dan L.
Question
can you connect to a router and then connect other devices to the router?
asked 2 years, 1 month ago
by
Roddy
on Overdrive Pro 3G/4G Mobile Hotspot
1 answer
Answers
answer 1
Virgin Mobile answered your question in the FAQs:

What types of wireless devices can I connect to my Overdrive Pro 3G/4G Mobile Hotspot?
The Overdrive Pro device can work with most Wi-Fi enabled devices - laptops, desktops, cameras, music players, personal media players, and portable game consoles just to name a few. This device supports up to 5 Wi-Fi enabled devices sharing one connection.

Note: Wi-Fi enabled devices must be 802.11b, 802.11g or 802.11n to connect to the Hotspot device.
http://www.virginmobileusa.com/shop/mobile-broadband/broadband-2-go/sierra-overdrive-pro/features/#faqs-guides
answered 1 year, 10 months ago
by
Dan L.
Question
Dose it need a specific laptop for it to work?
asked 2 years ago
by
Jenny
on Overdrive Pro 3G/4G Mobile Hotspot
1 answer
Answers
answer 1
No. It needs to meet the following:

SYSTEM REQUIREMENTS
• Mac Requirements: Mac OS X, 10.4 & Higher G4/G5
• Windows* Requirements: Windows XP, Windows Vista, or Windows 7

With Wi-Fi IEEE 802.11b/g/n compliant
http://www.virginmobileusa.com/shop/mobile-broadband/broadband-2-go/sierra-overdrive-pro/features/#features

See the Overdrive Pro user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/OD-Pro-user-guide.pdf
answered 2 years ago
by
Dan L.
Question
I'm uncertain how these data plans work
I'm inexperienced with mobile plans, however the whole concept sounds great to me. if I were to purchase the 200Mb plan and use my kindle fire for on the road use, would that be a waste? I don't know how quickly the data would be used... I just wasn't expecting the rates from a 5 dollar plan to a 35/month. any tips would be excellent, thanks!
asked 1 year, 10 months ago
by
tim
on Overdrive Pro 3G/4G Mobile Hotspot
1 answer
Answers
answer 1
► First, you're going to need a Mac or Windows PC to start your Virgin Mobile account and configure the Overdrive Pro.

SYSTEM REQUIREMENTS - Overdrive Pro
• Mac Requirements: Mac OS X, 10.4 & Higher G4/G5
• Windows* Requirements: Windows XP, Windows Vista, or Windows 7
• Your Mac or Windows PC must be Wi-Fi IEEE 802.11b/g/n enabled to connect to the Overdrive Pro OR have an available USB port.

Requirements for a USB Tethered Connection
Your device supports a direct connection through a USB cable to a Windows or Mac computer. (This is commonly referred to as a “tethered” connection.)
See page 26 in the Overdrive Pro user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/OD-Pro-user-guide.pdf

Your Virgin Mobile account is setup using a browser window. The Overdrive Pro is also configured using a browser window. The Overdrive's device drivers will be downloaded to your Mac or Windows PC from the Overdrive. You must use a Mac or Windows PC to setup your Virgin Mobile account and configure the Overdrive.

Once you've created a Wi-Fi hotspot with your Overdrive you should be able to access the web with any Wi-Fi enabled device(i.e. your Kindle).

► Second, there are 3 Broadband2Go plans: $35 per month, $55 per month, and $5 per day. All 3 plans will provide unlimited data for 1 month or 1 day when you have a 4G Broadband2Go device operating in 4G mode. Data access will continue after you receive 10GB of data but 4G speeds will be reduced to about 2Mbps.

When you have a 3G device OR your 4G device is operating at 3G speed then:
• You'll get 2GB of data at 3G speeds on the $35/month plan or 5GB of data at 3G speeds on the $55/month plan during your month.
• You'll get 200MB of data at 3G speeds on the $5/day plan during your day.

► Third, before buying any 4G Broadband2Go device you should check COVERAGE in your area on the top line of this webpage.
OR
Follow the link at this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5679

Be sure to select your coverage interest such as 4G, data coverage(3G), or voice coverage.
answered 1 year, 10 months ago
by
Dan L.
Question
prepaid cards?
Can you go into a retail store, say walmart and by a prepaid card with cash, And what does a top up card do?
asked 1 year, 10 months ago
by
lucas
on Overdrive Pro 3G/4G Mobile Hotspot
1 answer
Answers
answer 1
Yes, Virgin Mobile Top-Up cards are one way to pay for your Broadband2Go service. If you prefer using cash/check or lack a credit/debit card then you can buy Virgin Mobile Top-Up cards to 'Top-Up' (pay) for your service.

Top-Up cards are available at retail stores and online. You can enter the Top-Up card info on your computer using the Broadband2Go homepage or on this website by clicking on TOP-UP. You can also pay for your service with Credit cards, Debit cards or PayPal.
answered 1 year, 10 months ago
by
Dan L.
Question
Can this be connected to apple airport extreme?
asked 1 year, 10 months ago
by
Michael
Grass Valley,ca
on Overdrive Pro 3G/4G Mobile Hotspot
1 answer
Answers
answer 1
You're going to need a Mac or Windows PC to start your Virgin Mobile account and configure the Overdrive Pro. Once you've created a Wi-Fi hotspot with your Overdrive you should be able to access the web with any Wi-Fi enabled device.

SYSTEM REQUIREMENTS - Overdrive Pro
• Mac Requirements: Mac OS X, 10.4 & Higher G4/G5
• Windows* Requirements: Windows XP, Windows Vista, or Windows 7
• Your Mac or Windows PC must be Wi-Fi IEEE 802.11b/g/n enabled to connect to the Overdrive Pro OR have an available USB port.

Requirements for a USB Tethered Connection
Your device supports a direct connection through a USB cable to a Windows or Mac computer. (This is commonly referred to as a “tethered” connection.)
See page 26 in the Overdrive Pro user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/OD-Pro-user-guide.pdf

Your Virgin Mobile account is setup using a browser window. The Overdrive Pro is also configured using a browser window. The Overdrive's device drivers will be downloaded to your Mac or Windows PC from the Overdrive. You must use a Mac or Windows PC to setup your Virgin Mobile account and configure the Overdrive.

Once you've created a Wi-Fi hotspot with your Overdrive you should be able to access the web with any Wi-Fi enabled device.
answered 1 year, 10 months ago
by
Dan L.
Question
will this device work in the cayman islands?
asked 1 year, 10 months ago
by
pete
grand cayman island
on Overdrive Pro 3G/4G Mobile Hotspot
1 answer
Answers
answer 1
Sorry, no. Virgin Mobile USA phones work strictly within the USA.

Virgin Mobile USA phones use the Sprint Nationwide Network which extends ONLY throughout the 48 U.S contiguous states, Hawaii, Washington DC, Puerto Rico, and US Virgin Islands. The VMUSA phones do not roam across other phone networks either. For these reasons the Virgin Mobile USA phones work strictly within the USA and when located outside the USA, will not send/receive calls or messages nor provide web access. There are no options available to use Virgin Mobile USA phones outside the USA.
answered 1 year, 10 months ago
by
Dan L.
Question
can i stream videos and music
asked 1 year, 10 months ago
by
ashley
on Overdrive Pro 3G/4G Mobile Hotspot
1 answer
Answers
answer 1
The Broadband2Go plans with a Broadband2G device provides a mobile, wireless internet connection for laptops, notebooks, desktops or other computing devices. Software compatibility will depend on your computing device and the software.
answered 1 year, 10 months ago
by
Dan L.
Product Details