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Customer Questions & Answers for
Overdrive Pro 3G/4G Mobile Hotspot

4G on the Fly. Connect your tablet, laptop, and other wireless devices.
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1,013 Questions
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1,109 Answers
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Questions & Answers for Overdrive Pro 3G/4G Mobile Hotspot

Question
Is this device compatible with windows 8?
asked 1 year, 2 months ago
by
Heidi
on Overdrive Pro 3G/4G Mobile Hotspot
1 answer
Answers
answer 1
Yes.
answered 1 year, 2 months ago
by
Dan L.
Question
Can I only use this device if I have Wimax in my area?
can I use this if I have 4glte coverage, but NOT wimax?
asked 1 year, 2 months ago
by
tayler
on Overdrive Pro 3G/4G Mobile Hotspot
1 answer
Answers
answer 1
The Broadband2Go Overdrive Pro only works with 4G WiMAX and 3G on the Sprint Network. A solution for you would be to get the Beyond Talk Samsung Galaxy S III(uses 4G LTE network).

► You need the following to create a Mobile Hotspot:
       1. One of these phones: HTC Evo V, Samsung Galaxy S II(uses 4G WiMAX network), Samsung Galaxy S III(uses 4G LTE network) or either
               Apple iPhone (uses 3G network)
       2. One of the Beyond Talk plans ($35, $45, or $55 per month)
       3. The $15/month Hotspot option in your Virgin Mobile account
       http://www.virginmobileusa.com/shop/cell-phones/#/sort_love/view_grid/feature_hotspot/

       Log into your account. [MANAGE MY ACCOUNT at the top of this page.] On the Account Overview tab click on 'Change My Plan'. From there you can
       see the plans and options that are available for your phone.

       Read the legal stuff for more information:
       http://www.virginmobileusa.com/legal/general-terms-and-conditions-virgin-mobile#mobile_hotspot
answered 1 year, 2 months ago
by
Dan L.
Question
Any plans for the overdrive using the 4g lte network. No wimax coverage where i live but have 4g lte. Just want to make sure before buying
asked 1 year, 2 months ago
by
tony
on Overdrive Pro 3G/4G Mobile Hotspot
1 answer
Answers
answer 1
Good thinking.

All questions and answers on this board are from fellow Virgin Mobile customers. We help each other out here. Virgin Mobile staff monitor the content but generally don't comment here.

Keep an eye on the Virgin Mobile Newsroom for announcements at:
http://newsroom.virginmobileusa.com/

A solution for you would be to buy a Samsung Galaxy S III(uses 4G LTE network) with a Beyond Talk plan to create a Mobile Hotspot.

► You need the following to create a Mobile Hotspot:
       1. One of these phones: HTC Evo V, Samsung Galaxy S II(uses 4G WiMAX network), Samsung Galaxy S III(uses 4G LTE network) or either
               Apple iPhone (uses 3G network)
       2. One of the Beyond Talk plans ($35, $45, or $55 per month)
       3. The $15/month Hotspot option in your Virgin Mobile account
       http://www.virginmobileusa.com/shop/cell-phones/#/sort_love/view_grid/feature_hotspot/

       Log into your account. [MANAGE MY ACCOUNT at the top of this page.] On the Account Overview tab click on 'Change My Plan'. From there you can
       see the plans and options that are available for your phone.

       Read the legal stuff for more information:
       http://www.virginmobileusa.com/legal/general-terms-and-conditions-virgin-mobile#mobile_hotspot

For the most accurate answer click 'Support' at the top of this page and ask Virgin Mobile's Customer Care via phone or email. You can dial *86 on your Virgin Mobile phone, too. You can also click LIVE CHAT on the left side of this web page when you are using Internet Explorer.
answered 1 year, 2 months ago
by
Dan L.
Question
My network preference got switched to 4g somehow and now my iPad or phone won't connect to it, how do I switch it back to 3G?
It won't let me connect at all and all it says is 3G status: disconnected
4g status: searching
asked 1 year, 2 months ago
by
Stephanie
on Overdrive Pro 3G/4G Mobile Hotspot
1 answer
Answers
answer 1
See the Overdrive Pro user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/OD-Pro-user-guide.pdf
You'll need to change the WAN mode setting. See page 77.
answered 1 year, 2 months ago
by
Dan L.
Question
Will this device work in Japan?
Can I purchase a Japanese SIM card for use in this device while I am in Japan and then bring it back for use in the USA with a Virgin SIM card?
asked 1 year, 2 months ago
by
A. Gray
USA
on Overdrive Pro 3G/4G Mobile Hotspot
1 answer
Answers
answer 1
Sorry, Broadband2Go plans and the Broadband2Go Overdrive Pro work strictly within the USA. The Broadband2Go Overdrive Pro doesn't use SIM cards.

The Broadband2Go Overdrive Pro uses the Sprint Nationwide Network which only extends throughout the US, Hawaii, Washington DC, Puerto Rico, and US Virgin Islands. The Broadband2Go Overdrive Pro does not roam across other networks either. For these reasons the Broadband2Go Overdrive Pro cannot provide web access when located outside the USA. There is no option to make the Broadband2Go Overdrive Pro work outside the USA.
answered 1 year, 2 months ago
by
Dan L.
Question
Does the screen show how much data I have used per monthly cycle?
asked 1 year, 2 months ago
by
JP
on Overdrive Pro 3G/4G Mobile Hotspot
1 answer
Answers
answer 1
Not really. The precise 3G/4G information is in your Broadband2Go account. See the Overdrive Pro user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/OD-Pro-user-guide.pdf

LCD Information Screens
The LCD of the Overdrive Pro 3G/4G Mobile Hotspot can display, on separate screens, summary information for the following:
●Connection information (the Wi-Fi network name [SSID] and password [if the Wi-Fi Password Reminder feature is enabled])
●Alerts
●Data usage (displayed on the “Billing Info” LCD information screen)
answered 1 year, 2 months ago
by
Dan L.
Question
will it work with Kyocera rise on 4g
asked 1 year, 2 months ago
by
Dennis
United States
on Overdrive Pro 3G/4G Mobile Hotspot
1 answer
Answers
answer 1
Yes, the Sierra Overdrive Pro, while it is connected to the internet in 4G WiMAX mode, can provide an internet connection to your Kyocera Rise via Wi-Fi.

► Before buying any 4G/3G Broadband2Go device you should check COVERAGE in your area on the top line of this webpage.
            OR
    Follow the link at this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5679

    Be sure to select 4G WiMAX or data coverage(3G) on the tool.
answered 1 year, 2 months ago
by
Dan L.
Question
Can I use my I phone with your plans
asked 1 year, 2 months ago
by
Teresa
Dalton GA
on Overdrive Pro 3G/4G Mobile Hotspot
1 answer
Answers
answer 1
Sorry, the Broadband2Go plans are only available when setting up a Broadband2Go device from Virgin Mobile USA.

But Virgin Mobile has a solution for you. A Broadband2Go plan and Broadband2Go device can provide mobile internet access (Wi-Fi hotspot) to your iPhone.

The Broadband2Go plans with a Broadband2Go device provides a mobile, wireless internet connection for laptops, notebooks, desktops or other
computing devices. See the System Requirements for each Broadband2Go device to determine compatibility with your computing device. You may need a Mac or Windows PC to start your account and configure your Broadband2Go device.
See the Broadband2Go plans/devices at:    http://www.virginmobileusa.com/mobile-broadband-plans/broadband-2-go/overview/#overview
answered 1 year, 2 months ago
by
Dan L.
Question
Does this unit work at all in Canada
asked 1 year, 2 months ago
by
Darwin
on Overdrive Pro 3G/4G Mobile Hotspot
1 answer
Answers
answer 1
• Sorry, Broadband2Go plans and devices work strictly within the USA.

Broadband2Go devices use the Sprint Nationwide Network which only extends throughout the US, Hawaii, Washington DC, Puerto Rico, and US Virgin Islands. The Virgin Mobile USA Broadband2Go devices do not roam across other networks either. For these reasons Broadband2Go devices cannot provide web access when located outside the USA. There is no option to make Broadband2Go work outside the USA.

• Check your COVERAGE on the top line of this webpage.
          OR
   Follow the link at this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3164/kw/coverage

  Be sure to select your coverage interest such as 4G WiMAX or data coverage(3G) in the boxes above the map.
answered 1 year, 2 months ago
by
Dan L.
Question
Can I connect it with MAC using wire
Can I connect it with MAC using wire
asked 1 year, 2 months ago
by
Alex
on Overdrive Pro 3G/4G Mobile Hotspot
2 answers
Answers
answer 1
I had an overdrive Pro that ran Clear WiMax which is the exact same service and the exact same device and it worked perfectly with my iMac via WiFi from the furthest room in the house too.
answered 1 year, 1 month ago
by
Eddie
Spotsylvania, Va
answer 2
Your PC or Mac needs a Wi-Fi IEEE 802.11b/g/n or USB port to CONNECT to the Overdrive Pro. To START your Virgin Mobile account and CONFIGURE the Overdrive Pro you need a Mac or Windows PC that meets the following System Requirements. Once you've created a Wi-Fi hotspot with your Overdrive you should be able to access the web with any Wi-Fi enabled device or via USB cable.

SYSTEM REQUIREMENTS - Overdrive Pro
• Mac Requirements: Mac OS X, 10.4 & Higher G4/G5
• Windows* Requirements: Windows XP, Windows Vista, Windows 7, or Windows 8
• Your Mac or Windows PC must be Wi-Fi IEEE 802.11b/g/n enabled to connect to the Overdrive Pro OR have an available USB port.

Requirements for a USB Tethered Connection
Your device supports a direct connection through a USB cable to a Windows or Mac computer. (This is commonly referred to as a “tethered” connection.)
See page 26 in the Overdrive Pro user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/OD-Pro-user-guide.pdf

Your Virgin Mobile account is setup using a browser window. The Overdrive Pro is also configured using a browser window. The Overdrive's device drivers will be downloaded to your Mac or Windows PC from the Overdrive. You must use a Mac or Windows PC to setup your Virgin Mobile account and configure the Overdrive.

Once you've created a Wi-Fi hotspot with your Overdrive you should be able to access the web with any Wi-Fi enabled device or via USB port.
answered 1 year, 2 months ago
by
Dan L.
Product Details