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Broadband2Go

Customer Questions & Answers for
Broadband2Go

Plug this USB device into your laptop and connect to the internet from almost anywhere in the country. Surf the web, check email, download files, and more - all at lightning-fast speed.
Customer Questions & Answers:
934 Questions
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961 Answers
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Questions & Answers for Novatel Broadband2Go

Question
can I buy this without using my real name?
asked 4 years, 2 months ago
by
Anonymous
on Broadband2Go
1 answer
Answers
answer 1
You can if you do it quickly before legislation passes requiring all mobile service providers verify ID.
answered 4 years, 1 month ago
by
Gadget Guru
Kansas Mity, MO
Question
Speed where non-high-speed coverage?
Anyone know what the speed difference between the high-speed (orange) and non-high-speed (green) areas are?

I see a lot of comments on speed but they seem to all be for the high-speed areas.

Also - anyone know what the names of the two different technologies that service the two areas are?
asked 4 years, 2 months ago
by
strfryed
on Broadband2Go
1 answer
Answers
answer 1
I don't have experience with the slower band, but I can give you the 2 names:

1xRTT
EVDO
answered 4 years, 2 months ago
by
EJN
Florida
Question
Does your time expire from the date of purchase or from the first day you use it?
asked 4 years, 8 months ago
by
HAnk
on Broadband2Go
1 answer
Answers
answer 1
If you use a top-up card, the expiration is set when you copy the top-up pin into your account. If you use a credit card to buy a plan online, the clock starts running as soon as you buy the plan. Note that this is from the date you buy the PLAN, not the device.
answered 4 years, 7 months ago
by
Andrew
Question
Can I use this for a desktop?
Can I use this for a desktop?
asked 4 years, 8 months ago
by
Ro
on Broadband2Go
1 answer
Answers
answer 1
As long as the desktop is a Windows XP, Vista, or 7 machine, or a Macintosh that uses Mac OS X 10.4 or later (Panther, Tiger, Leopard or Snow Leopard).
answered 4 years, 7 months ago
by
Rog
Question
Can I purchase a SIM card instead and use my ACER AO netbook, which has GSM built-in?
asked 4 years, 7 months ago
by
mike
on Broadband2Go
1 answer
Answers
answer 1
No. Virgin Mobile runs off Sprint towers. Sprint towers are not GSM and have no SIM cards.
answered 4 years, 7 months ago
by
Randy
MI
Question
Can the VirginMobile Broadband2Go USB device be used with a mobile router?
asked 4 years, 8 months ago
by
CarlB
on Broadband2Go
1 answer
Answers
answer 1
I am unsure about the term and conditions of virgin mobile, however technically speaking it would be possible to bridge the 2 connections and make it work.
answered 4 years, 7 months ago
by
sleepy
Question
will the broadband work outside of the countries like the carribean islands?
will the broadband work outside of the countries like the carribean islands?
asked 4 years, 8 months ago
by
jsuero
on Broadband2Go
1 answer
Answers
answer 1
The modem should work in the US Caribbean both in Puerto Rico and the US Virgin Islands (St. Thomas, St. Croix, some limited coverage on St. John more in the Cruz Bay area) since Virgin Mobile has service in these areas (I can confirm VM phones will work there; I made calls and used the web browser successfully). Select VM coverage maps for Broadband and look at Puerto Rico and then scroll over to the east and then the south to also see USVI coverage areas.

Will not work officially in other islands that are not US Territories or Commonwealths (other than the odd chance that a weak signal is picked up from a nearby US island like occasionally occurs on the west side of Tortola in the BVI). Best to use wi-fi or a carrier that serves the non-US Caribbean in those instances (common brands are Digicel and LIME in most of the non-US Caribbean; both offer prepaid services)...these 2 carriers will require a different type of datastick that uses GSM technology.
answered 4 years, 7 months ago
by
GadgetKen
Connecticut
Question
will it work in haiti?
will it work in haiti?
asked 4 years, 8 months ago
by
jsuero
on Broadband2Go
1 answer
Answers
answer 1
No, it only works on the US Sprint network including the US Caribbean (PR, USVI). Haiti is too far away to pick up a reliable Sprint signal.
Suggest wifi, slow dialup, internet cafe, business center or a multiband GSM broadband modem and local sim card with data capabilities enabled (there are 3 gsm carriers in Haiti). Bon voyage!
answered 4 years, 7 months ago
by
GadgetKen
Connecticut
Question
Mac?
Your FAQ says you can't use it with a Mac. But the system requirements say it's Mac compatible. Which is correct?
asked 4 years, 8 months ago
by
mtkr
on Broadband2Go
1 answer
Answers
answer 1
Prior versions of the device did not have a Mac driver. If you bought the device recently, you should have the driver included on the modem.

Also, it works from OS X version 10.4 or higher. This includes Panther, Tiger, Leopard and Snow Leopard.
answered 4 years, 7 months ago
by
Rog
Question
Why do you list MAC compability?
On your main page you list MAC OSX 10.3 or higher, in your user guide you do not list the MAC
asked 4 years, 8 months ago
by
AJWILKAS
on Broadband2Go
1 answer
Answers
answer 1
Prior devices did not work on a Mac. The drivers are available now for OS X versions from 10.3 on up (Nicknames include: Panther, Tiger, Leopard and Snow Leopard.)
answered 4 years, 7 months ago
by
Rog
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