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Broadband2Go

Customer Questions & Answers for
Broadband2Go

Plug this USB device into your laptop and connect to the internet from almost anywhere in the country. Surf the web, check email, download files, and more - all at lightning-fast speed.
Customer Questions & Answers:
934 Questions
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961 Answers
Product Details

Questions & Answers for Novatel Broadband2Go

Question
Can I purchase a SIM card instead and use my ACER AO netbook, which has GSM built-in?
asked 4 years, 10 months ago
by
mike
on Broadband2Go
1 answer
Answers
answer 1
No. Virgin Mobile runs off Sprint towers. Sprint towers are not GSM and have no SIM cards.
answered 4 years, 10 months ago
by
Randy
MI
Question
Do MegaBytes roll over at the end of the period (if you top up, of course) or do you lose them?
asked 4 years, 10 months ago
by
LZ
on Broadband2Go
1 answer
Answers
answer 1
Your MBs expire when the 30 days are up, so you better use them all up while you have them.
answered 4 years, 10 months ago
by
J
Question
will broadband2go work on MACs ?
asked 4 years, 10 months ago
by
punkr6
on Broadband2Go
1 answer
Answers
answer 1
The Broadband2Go device will work with Macs 10.4 (Tiger) and up.
answered 4 years, 10 months ago
by
J
Question
Will I be able to use this Broadband2go in other countries, where virgin-mobile offers service?
asked 4 years, 10 months ago
by
Raj
on Broadband2Go
1 answer
Answers
answer 1
Virgin Mobile broadband works off Sprint's EVDO network, so it wouldrequire a network of the same technology in the same frequency band. Thus, it would not work overseas unless Sprint has roaming options with other carriers.
answered 4 years, 10 months ago
by
Biggie
Question
Can you use this with your IPOD Touch?
asked 4 years, 10 months ago
by
KB
on Broadband2Go
2 answers
Answers
answer 1
If you have a computer with you that supports internet connection sharing, yes. Connect your computer to the cellular network with the device, configure your network options to share that connection over wifi, then connect your iPod touch to that wifi network.

Otherwise, no since you need a USB port to plug the Broadband2Go adapter into and drivers on the device to run the modem. Another option would be a Mifi or similar device but I am not aware of any Mifi's that use Virgin's Broadband2Go service in the US.
answered 4 years, 10 months ago
by
RB
answer 2
The iPod touch connects to the network through WIFI, so the only way to use this device would be to purchase a mobile broadband router that is compatible (check out cradlepoint's PHS 300 unit on their web site), and plug in the USB device. This way you can connect up to 4 WIFI devices through the router and to the internet through the Virgin Mobile broadband service.
answered 4 years, 10 months ago
by
Biggie
Question
Will this work on a crusie ship?
I plan on taking a cruise through the Caribbean. Will this device work at sea?
asked 4 years, 10 months ago
by
keyskindagirl
Florida Keys
on Broadband2Go
2 answers
Answers
answer 1
Cellular phone service right now is a terrestrial service: you have to be on land or near land for it to work. Out in the ocean, you'll need to be within distance of a tower for a signal to reach you.

Due to oceanic conditions, fresnel zone interference (proximity of other radio equipment between you and the closest cell tower, even if it's at near or non line-of-sight), and location limitations built into the network (radio access when your cruise ship is between Florida and Cuba for example, and your modem reports you're closer to Cuba than Florida although the signal is strong but federal regulations prohibit your use of a signal at that location) are all factors that will cut your access short.

There is implementation of non-terrestrial access cells in cruise ships and airliners (yes, you may be able to leave your cellphone on during a future flight!) that may make it's way to your next port of call... but it's not quite widespread at this point. It's also not clear whether a premium will be placed on accessing such services, which may disallow prepaid devices because of their nature (you can't bill a prepaid device for access in the future, which is how most premium access such as "roaming" is billed on a foreign network) and prevent your use anyway.

For now, expect the modem to not work once you leave shore. You might want to inquire if the cruiseliner offers wired access to keep you connected once you disembark.
answered 4 years, 10 months ago
by
Rog
answer 2
Most likely not. Sorry. Cell phone towers dont go out into the ocean in some places they do. they will show green on the ocean if they do there
answered 4 years, 10 months ago
by
virginmbluser
Question
are you able to watch streaming movies via broadband mobile?
asked 4 years, 10 months ago
by
tamke
omaha
on Broadband2Go
2 answers
Answers
answer 1
Yes, with a but...

Streaming Movies will come in just fine using the device, but will use up your bandwidth at a faster rate than most activities you can do using the modem. With 1GB of service, it's estimated (read: ESTIMATE) that you can watch 90 minutes of Standard Definition video. If it's High Definition, the time shortens even further.

So if you casually view videos, such as YouTube, Hulu, Laugh or Die, etc., as long as it's 2-5 minutes per clip, at most 4-5 clips and only do it once, maybe twice per month, you'll be perfectly fine and still have plenty of that 1 GB left for other use. However, if you buy 250MB and plan on watching a NetFlix Movie Player presentation of Lord of The Rings Extended Release, prepare to be disappointed about 1/4 of the way through the movie... you won't be able to finish it.

For extended movie watching of that sort, it's probably better to find a Wi-Fi access point that doesn't mind if you hang out for an hour, or watch it at home with your home based broadband internet service (if available.) This service won't be a good idea in that case, since feature length movies will eat your bandwidth faster than anything else.
answered 4 years, 10 months ago
by
Rog
answer 2
Yes, of course you can
answered 4 years, 10 months ago
by
jarevalo
Question
General Question
Hi, I was interested in purchasing the mobile broadband. On the Best Buy comments some people said that it doesn't work with Windows Vista and yet your site says it does work with Windows Vista. I just have a few questions.

Does 12 hours really mean twelve hours? No matter what you do, if you use the Mobile for 12 hours you're done for the month? I visit my low traffic website with only around 80 members, so does that mean I would possibly get more than 12 hours (me thinking hopefully).

And what exactly does one video hour mean? You watch one hour of youtube videos and you're done? Is it possible to load a video and then take out the Broadband card to save some megabytes?
asked 4 years, 10 months ago
by
Anonymous
FL
on Broadband2Go
2 answers
Answers
answer 1
To answer both questions in order:

12 hours? I am assuming you're reading the estimates of use on the website. This is aggregate time, totalling 12 hours over how long you sign in to the service at times. For a low traffic website (assuming it's a blog or at worst non-streaming media site for pictures or "cellphone video") this would be a bit higher than their estimate, maybe even double of that. The phrase "Your mileage may vary" applies here. You might do better or worse than the estimate. In most cases if you try the modem and decide if it's not for you, you can return it to the place of purchase within 30 days for a refund of the purchase (your airtime purchased is non-refundable, however. If you return the device, you will lose the data not used on the device.)

Sites like YouTube will download the video to a temp location on your Adobe Flash player to queue up the video. When the red bar fills up the timeline, you can turn the modem off, but there's really no more data to download for that page: as long as you don't refresh, navigate away from the video, or close the window, you can play it back as many times as you like without an internet connection. Generally, turning off the modem or removing the device after loading the video will not provide any benefit. YouTube is different that actual streams of data: On streaming media, like Pandora or Last.fm, pulling the device out in the middle of the song will disconnect your audio and stop the music: nothing is saved on your machine during or after playback.
answered 4 years, 10 months ago
by
Rog
answer 2
It worked just fine on my XP, Vista, and Windows 7 systems. Go to a Best Buy that has it live for you to play with, which is what I did.
answered 4 years, 10 months ago
by
Ren
Baltimore
Question
can the gbs rollover? or if you dont us all the time do you just lose it
asked 4 years, 10 months ago
by
cece
on Broadband2Go
2 answers
Answers
answer 1
NO, Read the FAQS.
answered 4 years, 10 months ago
by
Tampashooters
Tampa
answer 2
No. The data you buy will expire in the time stated at purchase (e.g. 250MB will expire in 20 days.)
answered 4 years, 10 months ago
by
Leroy
Question
Can i pay for the mobile internet devise by credit card?
Can I top up and pay with my credit card?
asked 4 years, 10 months ago
by
Anonymous
on Broadband2Go
2 answers
Answers
answer 1
Yes
answered 4 years, 10 months ago
by
Tampashooters
Tampa
answer 2
Yes. You can pay for service online using your credit card and bypassing the need to purchase an airtime card at a store. Access to the Virgin Account Service would require internet access time on the device if you choose to pay while using the service, otherwise, any PC with internet will work fine.
answered 4 years, 10 months ago
by
Leroy
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