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Broadband2Go

Customer Questions & Answers for
Broadband2Go

Plug this USB device into your laptop and connect to the internet from almost anywhere in the country. Surf the web, check email, download files, and more - all at lightning-fast speed.
Customer Questions & Answers:
934 Questions
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961 Answers
Product Details

Questions & Answers for Novatel Broadband2Go

Question
Can I pay / use the money in my account for my broadband 2Go with my current Virgin Mobile phone account?
asked 4 years, 10 months ago
by
Annie
New York
on Broadband2Go
3 answers
Answers
answer 1
Most likely your going have to pay for them seperately. Since, a phone number will be assigned to your broadband card. This number will be different from the one your phone has.
answered 4 years, 7 months ago
by
RadioShackemployee
answer 2
No, that's not available at this time. The two accounts will be separate (like having two phone accounts).
answered 4 years, 10 months ago
by
jellybellie
answer 3
Not at this time. The accounts are completely separate.
Staff Answer
answered 4 years, 10 months ago
by
Matt
Virgin Mobile
Question
Is the online account page accessible to re-charge with Broadband2Go?
I would like to know if the online account page is accessible with Broadband2Go to re-charege/re-fill when the account has no credit left.
asked 4 years, 10 months ago
by
Anonymous
on Broadband2Go
2 answers
Answers
answer 1
YES WE DO HAVE A PAGE TO DO THAT, WHEN YOU PLUG IN YOUR USB DEVICE TO YOUR COMPUTER IT WILL TAKE YOU AUTOMATICALLY TO YOUR ACCOUNT PAGE AND THERE IS AN OPTION THAT SAYS TOP UP AND THAT'S IT.
answered 4 years, 8 months ago
by
LORENN
HERMOSILLO SITE
answer 2
Yes! When you're out of MBs, you can always access your 'My Account' page to purchase additional MBs of use.
Staff Answer
answered 4 years, 10 months ago
by
Matt
Virgin Mobile
Question
is the new broadband modem also wifi enabled?
if so,will use of wifi feature use minutes or are the minutes on my adapter only used when not at a hotspot or home network?
asked 4 years, 10 months ago
by
ALTONOFNC
NORTH CAROLINA
on Broadband2Go
2 answers
Answers
answer 1
If you are somewhere that has wifi, unplug the modem and use the free wi fi, otherwise you will be charged by vm. Your computer will use the vm modem if it is connected, if you get free wifi, like if you are at home, a library, etc, remember to unplug it. My friend got yhis, and then realised even when she was home it was using up her data plan. So remember to unplug it unless you are somewhere you need it.
answered 4 years, 8 months ago
by
sg
answer 2
No, wifi is not a supported feature of the Broadband2Go MC760
Staff Answer
answered 4 years, 10 months ago
by
Matt
Virgin Mobile
Question
how do you top up if you are out of credit and are not near a store to buy top up card? is there a way to top up over the phone?
asked 4 years, 10 months ago
by
png
on Broadband2Go
4 answers
Answers
answer 1
yes
answered 4 years, 1 month ago
by
fs
answer 2
yeah... u can
answered 4 years, 9 months ago
by
shoot
answer 3
You can purchase a Broadband2Go plan from the 'My Account' page using a credit/debit card.
Staff Answer
answered 4 years, 10 months ago
by
Matt
Virgin Mobile
answer 4
you can call customer service and use you credit-debit card
answered 4 years, 10 months ago
by
steven
Question
If my laptop has a built-in modem, do I still need to purchase the USB device from Virgin?
asked 4 years, 10 months ago
by
Anonymous
on Broadband2Go
2 answers
Answers
answer 1
YOUR BUILTIN MODEM WORKS FOR WI-FI SITES, YOUR VM STICK FOR OTHER TIMES, LIKE TRAVELLING,
answered 4 years, 2 months ago
by
billybob
answer 2
Yes. Broadband2Go currently only works with the MC760 Broadband2Go Device.
Staff Answer
answered 4 years, 10 months ago
by
Matt
Virgin Mobile
Question
can the brodband be used on a home(pc) computer insted of a laptop
asked 4 years, 10 months ago
by
Anonymous
hoquiam
on Broadband2Go
4 answers
Answers
answer 1
If it has USB then yes.
answered 3 years, 10 months ago
by
asdf
answer 2
YES YOU CAN USE THIS DEVICE ON ANY COMPUTER
THE ONLY REQUIREMENT IS WINDOWS VISTA SERVICE PACK 2 OR 3, WISDOWS XP SERVICE PACK 2 OR 3, WINDOW 7 ,MAC 10.4 AND HIGHER,ALSO CAN BE USED ON MAC/WINDOWS
answered 4 years, 3 months ago
by
ADEX
HERMOSILLO
answer 3
Any PC running Windows XP including Desktops,As long as you can get a decent Signal.
answered 4 years, 9 months ago
by
BRWilcox
answer 4
Yes, computers with Windows XP or Vista are supported.
Staff Answer
answered 4 years, 10 months ago
by
Matt
Virgin Mobile
Question
If I run out of MB from my plan before it expires will there be a fee if I continue to use it?
What I really want to ask is let's say I purchase the $20 250MB plan and use it all up in a week. Do I get blocked and not be able to use it until I purchase another plan or would I still be able to use it and get charged a certain fee per MB at a ridiculous rate? I would prefer to be blocked so I can't use it...
asked 4 years, 10 months ago
by
noon2107
on Broadband2Go
2 answers
Answers
answer 1
I believe it's just like the phone, pay as you go.
answered 4 years, 9 months ago
by
Alvin
32129
answer 2
You will be blocked. Broadband2Go has no overages, no hidden fees.
Staff Answer
answered 4 years, 10 months ago
by
Matt
Virgin Mobile
Question
Data usage billed for idle time?
Say I'm an infrequent user of accessing the internet. Just need to check email once in a while, etc., while working on the computer. For example I check email once every hour, and in between, I don't use the internet at all, but for the whole time, I have the Broadband2Go adapter connected and running with the computer.

So in this case, will I be billed data usage while I'm idle? I believe network devices still may occassionally communicate with the network even when idle. Or is my best bet to disable/unplug the device while I'm idle and then re-enable it when I need to surf to avoid being billed during idle time?
asked 4 years, 10 months ago
by
daluu
on Broadband2Go
2 answers
Answers
answer 1
I use a freeware program called Networx that lets you measure what your hourly/daily/monthly bandwidth usage is. Download it and then you can purchase a plan that is appropriate to your needs. I noticed that there is no such thing as truly "idle" time since your computer sends a few bytes continuously to communicate with the server. My desktop computer used about 1 byte about every minute or so. That's nothing.
P.S. If you use an alternative browser like Opera, your bandwidth consumption will be even less than IE or Firefox, because Opera's browser has an "images on/off" button that could really help you reduce unessary image downloads, and hence, stretch your monthly bandwidth allowance longer.
answered 4 years, 9 months ago
by
Manuel
Los Angeles
answer 2
While the device is connected, your computer can still be connecting to the internet in the background. For example, Windows update can be downloading software over the internet while your computer sits idle. In this case, you will be consuming MBs of use.

To best manage your available MBs, you can hit the 'disconnect' button when you are not using your computer. When you're ready to connect again, just hit the 'connect' button and you'll be back online.
Staff Answer
answered 4 years, 10 months ago
by
Matt
Virgin Mobile
Question
Coverage Area
I checked on your site to see if there's Broadband2Go coverage in my area. You didn't have data (just a white area). I noticed that you use the Sprint network so I went to Sprint's website to see if they had coverage data. My area is listed as "Roaming" on Sprint's site. How does using Broadband2Go in a "roaming" area impact the allotted data for the package purchased?

If I get a signal am I good to go regardless of what kind of signal I get (roaming or otherwise). If I purchase 250MB do I get less in a roaming area?
asked 4 years, 10 months ago
by
Anonymous
on Broadband2Go
4 answers
Answers
answer 1
Another place to check:
Many cell phones (including cheapest no-camera pay as you go models) have an Icon on the screen when in a 3G area.
answered 4 years, 9 months ago
by
2K
PA
answer 2
Since staff has not answered this question, and I am not staff either, I felt that it should be pointed out that this is a Virgin Mobile service and not a Sprint service. I suspect that since the roaming areas on the Sprint maps are not included on the Virgin Mobile maps, that the roaming areas are not included. I also suspect that the roaming areas are not 3G, and since this is a 3G device, they won't work where 3G isn't.
answered 4 years, 10 months ago
by
Tex
Dallas
answer 3
I do not know the answer to this question BUT I suspect that Virgin Mobile's agreement with Sprint may not include roaming areas on Sprint. We do need a staff response to this question. Remember, this is 3G, and I suspect that the roaming areas are not 3G.
answered 4 years, 10 months ago
by
Tex
Dallas
answer 4
enter your Zipcde and check for coverage on the area you are going to use te service the most at http://www.virginmobileusa.com/coverage/prepareCoverage.do
answered 4 years, 10 months ago
by
JM.AYS
Hermosillo
Question
If I travel to Mexico, will it have service?
Often I travel to Mexico, will it have service?
asked 4 years, 10 months ago
by
A_T_C
Mission, Tx
on Broadband2Go
1 answer
Answers
answer 1
No.
answered 4 years, 9 months ago
by
jetbob
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