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Customer Questions & Answers for
U600 3G/4G USB Stick

Get in on the wireless action with this 3G or 4G Dual-Mode device for your PC or MAC.
Customer Questions & Answers:
449 Questions
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534 Answers
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Questions & Answers for U600 3G/4G USB Stick

Question
I have a cradlepoint that I am using for the broadband wand I have now can I buy a wand and use this to connect my 2 laptops to your broadband.
asked 2 years, 2 months ago
by
Omega
Tucson AZ
on U600 3G/4G USB Stick
1 answer
Answers
answer 1
Does your device meet the requirements for the U600? If not, consider the MiFi 2200 or the Overdrive Pro.

SYSTEM REQUIREMENTS - U600
Mac Requirements:
• Mac OS X, 10.5, 10.6, 10.7 only
• Windows* Requirements: Windows XP, Windows Vista, or Windows 7
• Your Mac or Windows PC must have a USB port available to connect to the U600 device.

Your Virgin Mobile account is setup using a browser window. The U600 is also configured using a browser window. The U600's device drivers will be downloaded to your Mac or Windows PC from the U600. You must use a Mac or Windows PC to setup your Virgin Mobile account and configure the U600. The U600 can only be used by one Mac or Windows PC at a time. The U600 does not create a Wi-Fi hotspot.

See the U600 user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/U600-Broadband2Go-User-Guide.pdf
answered 1 year, 9 months ago
by
Dan L.
Question
can i use a usb modem with a router?
asked 2 years, 2 months ago
by
charmain
on U600 3G/4G USB Stick
1 answer
Answers
answer 1
MC 760 is alright if you don't mind the high lattency in streaming video, with or without a router. There is no problem doing everything else.
answered 2 years, 1 month ago
by
Cacique
Puerto Rico
Question
Can device be used on a desktop computer?
asked 2 years ago
by
Jennifer
on U600 3G/4G USB Stick
1 answer
Answers
answer 1
Sure, as long as it meets the requirements

• USB port
• SYSTEM REQUIREMENTS
  Mac Requirements:
       Mac OS X, 10.5 & Higher Intel Platform

  Windows* Requirements:
      Windows XP, Windows Vista, or Windows 7
answered 2 years ago
by
Dan L.
Question
what is the 4g mbps?
asked 1 year, 11 months ago
by
tony
on U600 3G/4G USB Stick
1 answer
Answers
answer 1
Virgin Mobile answered your question in the FAQs:

http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5677
answered 1 year, 11 months ago
by
Dan L.
Question
Can this work with Xbox 360?
To help connect to xbox live.
asked 1 year, 11 months ago
by
nell
on U600 3G/4G USB Stick
1 answer
Answers
answer 1
• Virgin Mobile answered your question in the FAQs:

Will the U600 USB stick work with my computer?
The Broadband2Go software is compatible with Windows (7, XP and Vista) and Mac OS (10.5x, 10.6x and 10.7x). You'll also need administrative rights on your computer to install the software and drivers.

To attach the device to your computer, you'll need an available USB port.
http://www.virginmobileusa.com/shop/mobile-broadband/broadband-2-go/franklin-wireless-u600/features/#faqs-guides

• SYSTEM REQUIREMENTS
      Mac Requirements: Mac OS X, 10.5, 10.6, 10.7 only
      Windows* Requirements: Windows XP, Windows Vista, or Windows 7
http://www.virginmobileusa.com/shop/mobile-broadband/broadband-2-go/franklin-wireless-u600/features/#features
answered 1 year, 10 months ago
by
Dan L.
Question
is the u600 any faster or have better signal than the ovation when in 3g mode
asked 1 year, 7 months ago
by
skip s.
on U600 3G/4G USB Stick
1 answer
Answers
answer 1
no
answered 1 year, 7 months ago
by
Dan L.
Question
does the u600 get more signal strength than old stick ?
asked 1 year, 10 months ago
by
blueman
on U600 3G/4G USB Stick
1 answer
Answers
answer 1
No. But it can receive data at 4G speeds.

► Virgin Mobile answered your question in the FAQs:
Data speeds of Virgin Mobile’s Broadband2Go 3G/4G devices
Operating on the Sprint 4G (WiMAX) Network, the Virgin Mobile Broadband2Go Overdrive Pro™ 3G/4G Mobile Hotspot and the U600 3G/4G USB Sticks average speeds ranging between 3 – 6 mbps as compared to 600 kbps – 1.4 mbps on the 3G Nationwide Sprint Network – that’s up to 10 times faster!* The Sprint 4G Network reaches over 70 markets in the US.
*Based on download speed comparison of Sprint 3G avg. speeds (600 kbps – 1.4 mbps) vs. Sprint 4G avg. speeds (3 – 6 mbps). Actual speeds may vary based upon plan or other factors. These Virgin Mobile’s Broadband2Go devices operate on the Sprint 4G WiMAX Network.
http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5677/

Important: Before buying any 4G device you should check 4G COVERAGE in your area on the top line of this webpage.
OR
Follow the link at this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5679

Be sure to select your coverage interest such as 4G, data coverage(3G), or voice coverage.

• You need one of the Broadband2Go plans and a Broadband2Go device that is compatible with your computing device. See the System Requirements for each Broadband2Go device to determine compatibility.

► See the current 4G Broadband2Go devices at:
  http://www.virginmobileusa.com/shop/mobile-broadband/broadband-2-go/

• Before buying any 4G Broadband2Go device you should check COVERAGE in your area on the top line of this webpage.
        OR
  Follow the link at this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5679

  Be sure to select your coverage interest such as 4G in the boxes above the map tool.

• Then see the System Requirements for each Broadband2Go device to determine compatibility with your computing device.
       http://www.virginmobileusa.com/mobile-broadband-plans/broadband-2-go/overview/
answered 1 year, 6 months ago
by
Dan L.
Question
does this work well with desktops?
asked 2 years ago
by
Judy
New York
on U600 3G/4G USB Stick
1 answer
Answers
answer 1
Yes and no. It depends if the tower is on the ground or if it's close to a window.
answered 2 years ago
by
Broadband2Go User
Question
I live in the country. Would I be able to use the USB Stick for internet access?
Is there a limited area that this is covered by? What restrictions could I have. My zip code is 61740.
asked 2 years, 3 months ago
by
BrianR
on U600 3G/4G USB Stick
1 answer
Answers
answer 1
Your coverage answer is on the top line of this webpage.
OR
Follow the link at this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3164/kw/coverage

Be sure to select your coverage interest such as 4G, data coverage, or voice coverage.

See the Broadband2Go FAQs for your other answers at: http://www.virginmobileusa.com/mobile-broadband/broadband2go.html?tab=tab3
answered 2 years, 3 months ago
by
Dan L.
Question
On the $5 a day is that unlimited with 4G?
asked 1 year, 3 months ago
by
Bob
on U600 3G/4G USB Stick
1 answer
Answers
answer 1
There are 3 Broadband2Go plans: $35 per month, $55 per month, and $5 per day.
•  The $5 Daily plan will get you Unlimited data for 24 hours when you have a 4G Broadband2Go device such as the U600 or Overdrive Pro operating at
   4G speeds. Your speeds may drop to about 2Mbps when 500MB of data is reached but data access will continue for the rest of your 24 hours.

• When you have a 3G device OR your 4G device is operating at 3G speed then:
   - The $5/day plan provides 200MB of data at 3G speeds during your day.
answered 1 year, 3 months ago
by
Dan L.
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