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Customer Questions & Answers for
U600 3G/4G USB Stick

Get in on the wireless action with this 3G or 4G Dual-Mode device for your PC or MAC.
Customer Questions & Answers:
449 Questions
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534 Answers
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Questions & Answers for U600 3G/4G USB Stick

Question
will this work with a x box
asked 10 months ago
by
David Presnell
elizabethton Tennessee
on U600 3G/4G USB Stick
1 answer
Answers
answer 1
   The U600 should work with any system that meets the following System Requirements. If your system doesn't meet the System Requirements
   then consider the Overdrive Pro.

► SYSTEM REQUIREMENTS - U600
   • Mac Requirements: Mac OS X, 10.5, 10.6, 10.7, 10.8 only
   • Windows Requirements: Windows XP, Windows Vista, Windows 7, Windows 8.
   • Your Mac or Windows PC must have a USB port available to connect to the U600 device.

   Your Virgin Mobile account is setup using a browser window. The U600 is also configured using a browser window. The U600's device drivers will be
   downloaded to your Mac or Windows PC from the U600. You must use a Mac or Windows PC to setup your Virgin Mobile account and configure the U600.
   The U600 can only be used by one Mac or Windows PC at a time. The U600 does not create a Wi-Fi hotspot.

   See the U600 user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/U600-Broadband2Go-User-Guide.pdf

NOTE: The software on the U600 device does not support Windows 8 or Mac OS 10.8. A software download from the Virgin Mobile website is required. Do not follow the installation instructions provided with the device. Download the U600 User Guide and follow the installation instructions in the User Guide for Windows 8 or Mac OS 10.8.

See the U600 user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/U600-Broadband2Go-User-Guide.pdf
answered 10 months ago
by
Dan L.
Question
is there an extra data plan for mb used on top of this fee
asked 1 year, 10 months ago
by
jackie
dandridge, tn
on U600 3G/4G USB Stick
1 answer
Answers
answer 1
Buy a Broadband2Go device like the U600 USB Stick. Then buy a Broadband2Go plan ($35 or $55 per month or $5 per day) whenever you need mobile internet access. That's it.

There are 3 Broadband2Go plans: $35 per month, $55 per month, and $5 per day.

• When you have a 4G Broadband2Go device operating in 4G mode both the $35 and $55 per month will provide unlimited data for 1 month. Data access will continue after you receive 10GB of data but 4G speeds will be reduced to about 2Mbps. The $5 Daily plan will get you 500MB of data during your day.

• When you have a 3G device OR your 4G device is operating at 3G speed then:
   - You'll get 2GB of data at 3G speeds on the $35/month plan during your month.
   - You'll get 5GB of data at 3G speeds on the $55/month plan during your month.
   - You'll get 200MB of data at 3G speeds on the $5/day plan during your day."
answered 1 year, 10 months ago
by
Dan L.
Question
how many devises can a conect ?
asked 11 months ago
by
Jose
clayton nj
on U600 3G/4G USB Stick
1 answer
Answers
answer 1
   The U600 can only be used by one Mac or Windows PC at a time. The U600 does not create a Wi-Fi hotspot. It can be set up on several computers.
answered 11 months ago
by
Dan L.
Question
When will the U600 be compatible with Windows 8?
asked 1 year, 9 months ago
by
Anthony
on U600 3G/4G USB Stick
2 answers
Answers
answer 1
NEW! The Overdrive Pro and the U600 USB Stick are both now Windows 8 compatible.

The Broadband2Go software is compatible with Windows (7, XP, Vista and 8**) and Mac OS (10.5x, 10.6x, 10.7x and 10.8x**). You'll also need administrative rights on your computer to install the software and drivers.

To attach the device to your computer, you'll need an available USB port.

**NOTE: The software on the U600 device does not support Windows 8 or Mac OS 10.8. A software download from the Virgin Mobile website is required. Do not follow the installation instructions provided with the device. Download the U600 User Guide and follow the installation instructions in the User Guide for Windows 8 or Mac OS 10.8.

See the U600 user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/U600-Broadband2Go-User-Guide.pdf
answered 1 year ago
by
Dan L.
answer 2
This question can only be answered by calling Broadband2Go Support. Click 'SUPPORT' at the top of this page to find the Broadband2Go phone number.
answered 1 year, 9 months ago
by
Dan L.
Question
My
My laptop has Windows 8. Would the U600 stick be compatible?
asked 1 year, 10 months ago
by
T. Sykes
on U600 3G/4G USB Stick
2 answers
Answers
answer 1
NEW! The Overdrive Pro and the U600 USB Stick are both now Windows 8 compatible.

The Broadband2Go software is compatible with Windows (7, XP, Vista and 8**) and Mac OS (10.5x, 10.6x, 10.7x and 10.8x**). You'll also need administrative rights on your computer to install the software and drivers.

To attach the device to your computer, you'll need an available USB port.

**NOTE: The software on the U600 device does not support Windows 8 or Mac OS 10.8. A software download from the Virgin Mobile website is required. Do not follow the installation instructions provided with the device. Download the U600 User Guide and follow the installation instructions in the User Guide for Windows 8 or Mac OS 10.8.

See the U600 user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/U600-Broadband2Go-User-Guide.pdf
answered 1 year ago
by
Dan L.
answer 2
The U600 and Ovation are not compatible with Windows 8 at this time. The MiFi 2200 and Overdrive Pro devices are Windows 8 compatible.
answered 1 year, 10 months ago
by
Dan L.
Question
I live in the country. Would I be able to use the USB Stick for internet access?
Is there a limited area that this is covered by? What restrictions could I have. My zip code is 61740.
asked 2 years, 5 months ago
by
BrianR
on U600 3G/4G USB Stick
1 answer
Answers
answer 1
Your coverage answer is on the top line of this webpage.
OR
Follow the link at this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3164/kw/coverage

Be sure to select your coverage interest such as 4G, data coverage, or voice coverage.

See the Broadband2Go FAQs for your other answers at: http://www.virginmobileusa.com/mobile-broadband/broadband2go.html?tab=tab3
answered 2 years, 5 months ago
by
Dan L.
Question
Can device be used on a desktop computer?
asked 2 years, 3 months ago
by
Jennifer
on U600 3G/4G USB Stick
1 answer
Answers
answer 1
Sure, as long as it meets the requirements

• USB port
• SYSTEM REQUIREMENTS
  Mac Requirements:
       Mac OS X, 10.5 & Higher Intel Platform

  Windows* Requirements:
      Windows XP, Windows Vista, or Windows 7
answered 2 years, 3 months ago
by
Dan L.
Question
Can this work with Xbox 360?
To help connect to xbox live.
asked 2 years, 2 months ago
by
nell
on U600 3G/4G USB Stick
1 answer
Answers
answer 1
• Virgin Mobile answered your question in the FAQs:

Will the U600 USB stick work with my computer?
The Broadband2Go software is compatible with Windows (7, XP and Vista) and Mac OS (10.5x, 10.6x and 10.7x). You'll also need administrative rights on your computer to install the software and drivers.

To attach the device to your computer, you'll need an available USB port.
http://www.virginmobileusa.com/shop/mobile-broadband/broadband-2-go/franklin-wireless-u600/features/#faqs-guides

• SYSTEM REQUIREMENTS
      Mac Requirements: Mac OS X, 10.5, 10.6, 10.7 only
      Windows* Requirements: Windows XP, Windows Vista, or Windows 7
http://www.virginmobileusa.com/shop/mobile-broadband/broadband-2-go/franklin-wireless-u600/features/#features
answered 2 years, 1 month ago
by
Dan L.
Question
Can I use this on my play station 3
asked 2 years ago
by
Matt
Rochester, ny
on U600 3G/4G USB Stick
1 answer
Answers
answer 1
Does your PS3 meet the requirements for the U600? If not, consider the MiFi 2200 or the Overdrive Pro.

SYSTEM REQUIREMENTS - U600
Mac Requirements:
• Mac OS X, 10.5, 10.6, 10.7 only
• Windows* Requirements: Windows XP, Windows Vista, or Windows 7
• Your Mac or Windows PC must have a USB port available to connect to the U600 device.

Your Virgin Mobile account is setup using a browser window. The U600 is also configured using a browser window. The U600's device drivers will be downloaded to your Mac or Windows PC from the U600. You must use a Mac or Windows PC to setup your Virgin Mobile account and configure the U600. The U600 can only be used by one Mac or Windows PC at a time. The U600 does not create a Wi-Fi hotspot.

See the U600 user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/U600-Broadband2Go-User-Guide.pdf
answered 1 year, 11 months ago
by
Dan L.
Question
if 4G is really "unlimited" what happens when i reach or go over 10GB?
asked 2 years, 4 months ago
by
Terrell
atlanta
on U600 3G/4G USB Stick
1 answer
Answers
answer 1
it is NOT unlimited, there is a 10g limit, then as I understand your speed will drop off to the 3g network for the 5g limit, after that you have nada...
answered 2 years, 4 months ago
by
Dan
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