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Customer Questions & Answers for
U600 3G/4G USB Stick

Get in on the wireless action with this 3G or 4G Dual-Mode device for your PC or MAC.
Customer Questions & Answers:
449 Questions
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534 Answers
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Questions & Answers for U600 3G/4G USB Stick

Question
does it have WiFi connect
asked 2 months, 1 week ago
by
otis
on U600 3G/4G USB Stick
1 answer
Answers
answer 1
No.

The U600 connects to your computer using a USB port.
answered 2 months ago
by
Dan L.
Question
hotspot AND usb backup on same plan
Can I have one of the mobile hotspot devices (which are battery operated) and also have one of these USB devices for a backup, on the same plan (if they aren't used at the same time)
asked 2 months, 1 week ago
by
Donna
Oxnard, CA
on U600 3G/4G USB Stick
1 answer
Answers
answer 1
You'd have to change the devices insider your Broadband2Go account, but yes, you could do it.
answered 2 months, 1 week ago
by
Dan L.
Question
USB 2.0 limiting factor?
Even if I have a good 4G connection, isn't the fact that it is a USB 2.0 device a limiting factor? Can you get full 4G speed with USB 2, or is there a USB 3 device?
asked 2 months, 1 week ago
by
Donna
Oxnard, CA (El Rio)
on U600 3G/4G USB Stick
1 answer
Answers
answer 1
At this time, the U600 USB Stick for USB 2.0 is the only USB stick device that Virgin Mobile offers. The other devices (Mingle and Overdrive) can also use USB 2.0 via the data cable.

USB 2.0 versus 3.0 is not really a bottleneck. Data transfer for USB 2.0 is rated as 480 mbps from the USB device to computer. You should be more concerned with the data network. The U600 and Overdrive Pro use Sprint's 4G WiMAX and 3G data networks. The Netgear Mingle uses Sprint's 4G LTE and 3G data networks.

3G, 4G WiMAX, and 4G LTE indicate which data network is used for web access. Each network has different maximum speed capabilities. Both 4G networks are much faster than 3G but neither 4G network is as widespread as 3G at this time.

Virgin Mobile answered your question in the FAQs:

• Data speeds for 3G devices on the 3G Nationwide Sprint Network range from 600 kbps – 1.4 mbps*.

• Data speeds for 4G devices operating on the Sprint 4G (WiMAX) Network, typical speeds range from 3 – 6 mbps*. The Sprint 4G (WiMAX) Network reaches over 70 markets in the US.

• When in a 4G LTE coverage area, customers may realize average download speeds of 6-8 Mbps, upload speeds of 2-3 Mbps and peak speeds of 25 Mbps*. This still isn't as fast as the USB connection from device to computer!

*Actual speeds may vary based upon plan or other factors.
http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5688/
http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5776

• Check your COVERAGE on the top line of this webpage.
OR
Follow the link at this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3164/kw/coverage

Be sure to select your coverage interest such as 4G LTE, 4G WiMAX, 3G Data Coverage, or Voice Coverage in the boxes above the map.
answered 2 months, 1 week ago
by
Dan L.
Question
will this usb stick work with my kindle?
asked 2 months, 1 week ago
by
JO
on U600 3G/4G USB Stick
1 answer
Answers
answer 1
   The U600 should work with any system that meets the following System Requirements. If your system doesn't meet the System Requirements
   then consider the Overdrive Pro or Netgear Mingle.

► SYSTEM REQUIREMENTS - U600
   • Mac Requirements: Mac OS X, 10.5, 10.6, 10.7, 10.8 only
   • Windows Requirements: Windows XP, Windows Vista, Windows 7, Windows 8.
   • Your Mac or Windows PC must have a USB port available to connect to the U600 device.

   Your Virgin Mobile account is setup using a browser window. The U600 is also configured using a browser window. The U600's device drivers will be
   downloaded to your Mac or Windows PC from the U600. You must use a Mac or Windows PC to setup your Virgin Mobile account and configure the U600.
   The U600 can only be used by one Mac or Windows PC at a time. The U600 does not create a Wi-Fi hotspot.

   See the U600 user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/U600-Broadband2Go-User-Guide.pdf

NOTE: The software on the U600 device does not support Windows 8 or Mac OS 10.8. A software download from the Virgin Mobile website is required. Do not follow the installation instructions provided with the device. Download the U600 User Guide and follow the installation instructions in the User Guide for Windows 8 or Mac OS 10.8.

See the U600 user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/U600-Broadband2Go-User-Guide.pdf
answered 2 months, 1 week ago
by
Dan L.
Question
DOES THE USB NEED A WIRELESS INTERNET CONNECTION TO CONNECT
I AM WONDERING IF THIS USB ALONE IS THE INTERNET CONNECTION..OR IF IT NEEDS TO BE CONNECTED TO A WIRELESS ROUTER..I RECENTLY LOST MY CABLE SO I NEED A WAY TO ACCESS THE INTERNET WITHOUT HAVING CABLE
asked 2 months, 1 week ago
by
LISA
on U600 3G/4G USB Stick
1 answer
Answers
answer 1
The U600 plugs directly into the USB port on a computer. It communicates with the internet on the Sprint network like a cell phone. No router is involved.

   The U600 should work with any system that meets the following System Requirements. If your system doesn't meet the System Requirements
   then consider the Overdrive Pro or Netgear Mingle.

► SYSTEM REQUIREMENTS - U600
   • Mac Requirements: Mac OS X, 10.5, 10.6, 10.7, 10.8 only
   • Windows Requirements: Windows XP, Windows Vista, Windows 7, Windows 8.
   • Your Mac or Windows PC must have a USB port available to connect to the U600 device.

   Your Virgin Mobile account is setup using a browser window. The U600 is also configured using a browser window. The U600's device drivers will be
   downloaded to your Mac or Windows PC from the U600. You must use a Mac or Windows PC to setup your Virgin Mobile account and configure the U600.
   The U600 can only be used by one Mac or Windows PC at a time. The U600 does not create a Wi-Fi hotspot.

   See the U600 user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/U600-Broadband2Go-User-Guide.pdf

NOTE: The software on the U600 device does not support Windows 8 or Mac OS 10.8. A software download from the Virgin Mobile website is required. Do not follow the installation instructions provided with the device. Download the U600 User Guide and follow the installation instructions in the User Guide for Windows 8 or Mac OS 10.8.

See the U600 user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/U600-Broadband2Go-User-Guide.pdf
answered 2 months, 1 week ago
by
Dan L.
Question
can I use it on an Android tablet?
asked 2 months, 3 weeks ago
by
Amy Shawcroft
on U600 3G/4G USB Stick
1 answer
Answers
answer 1
   The U600 should work with any system that meets the following System Requirements. If your system doesn't meet the System Requirements
   then consider the Overdrive Pro or Netgear Mingle.

► SYSTEM REQUIREMENTS - U600
   • Mac Requirements: Mac OS X, 10.5, 10.6, 10.7, 10.8 only
   • Windows Requirements: Windows XP, Windows Vista, Windows 7, Windows 8.
   • Your Mac or Windows PC must have a USB port available to connect to the U600 device.

   Your Virgin Mobile account is setup using a browser window. The U600 is also configured using a browser window. The U600's device drivers will be
   downloaded to your Mac or Windows PC from the U600. You must use a Mac or Windows PC to setup your Virgin Mobile account and configure the U600.
   The U600 can only be used by one Mac or Windows PC at a time. The U600 does not create a Wi-Fi hotspot.

   See the U600 user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/U600-Broadband2Go-User-Guide.pdf

NOTE: The software on the U600 device does not support Windows 8 or Mac OS 10.8. A software download from the Virgin Mobile website is required. Do not follow the installation instructions provided with the device. Download the U600 User Guide and follow the installation instructions in the User Guide for Windows 8 or Mac OS 10.8.

See the U600 user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/U600-Broadband2Go-User-Guide.pdf
answered 2 months, 2 weeks ago
by
Dan L.
Question
broadband internet stick
I have a sprint stick can i hace that hooked up for the internet
asked 2 months, 3 weeks ago
by
Tammy Dickinson
on U600 3G/4G USB Stick
1 answer
Answers
answer 1
Sorry, no. The Broadband2Go plans are only compatible with Broadband2Go devices from Virgin Mobile USA. Devices from other carriers or sources will not work with Broadband2Go plans.

You can buy Broadband2Go devices on this website or at local stores which you can find by clicking on Find Store at the top of this page.

Note, if you use Internet Explorer or Firefox you can search these ASK & ANSWERS by using the Search box above these questions.
answered 2 months, 3 weeks ago
by
Dan L.
Question
What does 6G mean
asked 2 months, 3 weeks ago
by
Gerard Matton
on U600 3G/4G USB Stick
1 answer
Answers
answer 1
6GB = 6 gigabytes of data
answered 2 months, 3 weeks ago
by
Dan L.
Question
Can I add this device to my current broadband2go plan?
I already have a 4g hotspot and an unlimited 4g plan with virgin. Can I add another device to that plan? or do I have to start a new separate plan for the second device?
asked 2 months, 4 weeks ago
by
Jflo
on U600 3G/4G USB Stick
1 answer
Answers
answer 1
Each device gets their own account. You can't have more than one device on your account. Note that the current plans no longer offer unlimited data. You'll have to get one of the plans currently offered, in which case, you should get a Netgear Mingle for 4G LTE.

There are 3 Broadband2Go plans: $25 per month, $55 per month, and $5 per day.

   - The $25/month plan provides 1.5GB  of data at 3G and 4G LTE or 4G WiMAX (depending on your device) speeds during your month*.
   - The $55/month plan provides  6GB    of data at 3G and 4G LTE or 4G WiMAX (depending on your device) speeds during your month*.
   - The $5/day plan provides      250MB of data at 3G and 4G LTE or 4G WiMAX (depending on your device) speeds for 24 hours*.

    *These plans are available for current 4G/3G devices like Overdrive Pro, U600 AND Netgear Mingle devices as well as 3G-only Broadband2Go devices(MiFi
      2200, Ovation MC760, and PEEL). 4G WiMAX service only available on the 4G WiMAX/3G devices in areas covered by 4G WiMAX. 4G LTE service only
      available on the 4G LTE/3G devices in areas covered by 4G LTE. Data access will stop at the end of your plan period(i.e. 1 month or 1 day) or when your
      data limit is reached(i.e. 1.5GB, 6GB, or 250MB). You should experience full data speeds while your plan is in effect or until your data limit is reached; data
      speeds will no longer be slowed with the Broadband2Go plans.
answered 2 months, 4 weeks ago
by
Dan L.
Question
availability?
when will the u 600 usb stick be in stock?
asked 2 months, 4 weeks ago
by
charles
on U600 3G/4G USB Stick
1 answer
Answers
answer 1
All questions and answers on this board are from fellow Virgin Mobile customers. We help each other out here. Virgin Mobile staff monitor the content but generally don't comment here.

The U600 uses Sprint's 4G WiMAX and 3G networks. The 4G WiMAX network is no longer being expanded and is only available in 70 markets. 4G LTE is the future. Sprint's 4G LTE is in 300 markets and counting.

You should also be able to find the U600 elsewhere online. Click ALSO AVAILABLE IN THESE STORES on the line next to the device's picture above. When shopping for Broadband2Go devices on this website, look for the phrase "ALSO AVAILABLE IN THESE STORES" on the web page.

For the most accurate answer click 'Support' at the top of this page and ask Virgin Mobile's Customer Care via phone or email. You can also click LIVE CHAT on the left side of this web page, if available.
answered 2 months, 4 weeks ago
by
Dan L.
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