Looking for Answers about this Product?

Customer Questions & Answers for
Samsung Montage

Staying in touch is easy with the Samsung Montage's slide-out QWERTY keyboard for faster texting, 2.0MP Camera/Camcorder, Bluetooth, threaded text messaging, email and web access.
Customer Questions & Answers:
396 Questions
 | 
453 Answers
Overall Rating:
3.133 out of 5
3.1
out of
5
Product Details

Questions & Answers for Samsung Montage

Question
Can you send picture messages?
asked 2 years, 1 month ago
by
Jaslyn
on Samsung Montage
7 answers
Answers
answer 1
phone goes into and out of headphone mode on its own and i cannot find out how to stop it can u help me?
answered 9 months ago
by
kevin nokes
lowell,ma.
answer 2
can you send pichure messages
answered 11 months ago
by
annie
alabama
answer 3
Depends which plan and phone you choose and where you are sending the picture. Your friend's phone & plan must be capable of receiving a picture message, too.

• Picture messages are part of the messages on all the Beyond Talk plans, the $40/month payLo plan, and $30/month payLo plan. Picture messages cost 25¢ each with the $20/month plan.

• The LG 101 phone does not have a camera. It is not capable of sending nor receiving pictures messages. Although the new Samsung Entro doesn't have a camera it can send and receive picture messages, depending on your plan. All the other payLo and Beyond Talk phones can send/receive picture messages, depending on your plan.

• You can only send and receive picture messages in the United States. International picture messages are not available.
answered 1 year, 2 months ago
by
Dan L.
answer 4
Yes, you can. Go to Menu, then messaging, then create a new message. Go up to add an attachment, it will ask you whether to go to the album or take a picture. You can in fact attach multiple pictures and videos, up to 512 K.
answered 1 year, 6 months ago
by
Wyllowe
answer 5
A resounding NO
answered 1 year, 11 months ago
by
Katherine
answer 6
Yes I Am Pretty Sure you can!
answered 2 years, 1 month ago
by
Cole
answer 7
Yes. See "MMS" on page 48 in the Samsung Montage user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/VMU_SPH-M390_UG_Eng.pdf
answered 2 years, 1 month ago
by
Dan L.
Question
Can this phone be used with Assurance Wireless?
asked 2 years, 1 month ago
by
-
on Samsung Montage
7 answers
Answers
answer 1
Here is a small list of the Virgin Mobile phones that are compatible
with your Assurance Wireless lifeline:

1. Kyocera S2100
2. Samsung Entro
3. Kyocera S2300
4. Samsung M575
5. Samsung Montage
6. Kyocera Kona
7. Kyocera Brio
answered 4 weeks, 1 day ago
by
jen
answer 2
yes
answered 4 months, 3 weeks ago
by
larry sanders
answer 3
i would like to know if i but this samsung mantage will it work with my assurance wireless phone
answered 7 months ago
by
helen price
answer 4
Yes you can
answered 10 months ago
by
Sadie
answer 5
yes you can use this phone with the assurance wireless plan, i do and it works great!!! they sent me the kyocera jax phone and i couldn't deal with the small screen,etc, so i got the Samsung Montage and customer service had me up and running in less than 10 minutes, works great don't hesitate to buy and the battery life and all the features are the best for a non smartphone. just read the manuel and set it up. you won't be disappointed. the bad reviews come from people that need to use a rotary phone again that's their speed, sorry LOL!!!
answered 1 year, 8 months ago
by
scorpio47
Ft. Lauderdale,FL.
answer 6
dan..the samsung montage DOES work with assurance wireless!! i called them this morning and asked. so the montage DOES work. :-)
answered 1 year, 10 months ago
by
lisa
answer 7
All the payLo phones except the Montage and Entro are compatible with your plan. The discontinued LG Rumor2 Beyond Talk phone will also work with your plan.

You can find other answers on the Assurance Wireless website which can be found on this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3340. Then click on the FAQ tab on their website.

For the most accurate answer click 'SUPPORT' at the top of this page and ask Virgin Mobile's Customer Care.
answered 2 years, 1 month ago
by
Dan L.
Question
Can you get the $20 every 3 month plan on this phone?
asked 2 years, 1 month ago
by
Wondering
on Samsung Montage
4 answers
Answers
answer 1
yes
answered 9 months ago
by
Susan Easton
answer 2
No it is not available. As of 6/24/2013, if you are on the old minute plan ($20 every three months), and your phone dies, the plan dies with it. You are not allowed to switch to another phone. If you have a phone that still works on the old plan, take very good care of it.
answered 11 months ago
by
Dave E.
Seattle
answer 3
Virgin Mobile's offer for the Basic Rate plan, also known as Pay As You Go, expired as of Jun. 24, 2013. The Basic Rate plan is no longer available to new customers nor to current customers wishing to switch plans.

Current customers with the Basic Rate plan active in an account will be grandfathered and can keep the plan until the plan is discontinued as long as they don't change plans or let their accounts expire. If a current customer with an active Basic Rate plan changes plan to a monthly plan($20, $30, or $40 per month) the Basic Rate plan will no longer be available to them.
answered 1 year, 3 months ago
by
Dan L.
answer 4
Yes. Due to the recent plan changes, it is no longer described on the web pages but it is still available.

The Basic Rate plan costs $20 every 90 days; that $20 is added to your phone account. Charges for talk, messages, and web access are deducted from your account as you go.Talk for 20¢/minute, 15¢ each text msg, 25¢ each picture msg, and $1.50/mb of web access. Any amount left in your account at the end of 90 days is carried forward to the next period. The payLo Basic Rate plan can be used by any payLo phone or the LG Rumor2.

http://www.virginmobileusa.com/legal/terms-of-service-paylo#pay_as_you_go_plans
http://www.virginmobileusa.com/legal/terms-of-service-paylo#basic_rate
http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/
answered 2 years ago
by
Dan L.
Question
How many emails account may I have in this phone?
asked 1 year, 10 months ago
by
Carlos
Miami
on Samsung Montage
3 answers
Answers
answer 1
Virgin Mobile answered your question in the FAQs:

After March 31st, 2014, you will no longer have the ability to access any of your email accounts through the Email (or Email+IM) application that was made available to many feature phones in the past. The Email+IM application was not included on newer payLo phones such as the Samsung Entro, Kyocera Brio, and Kyocera Kona. Email and IM should be available on your phone using an internet browser and the data from your payLo plan.

This change only affects the following payLo feature phones. Beyond Talk Android and Apple iPhones are not affected.
• Kyocera Brio
• Kyocera S2100
• Kyocera S2300
• LG Rumor 2
• LG Rumor Touch
• LG 101
• LG LG200
• Samsung Montage
• Samsung Restore / M575

For further details and solutions see the following FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5819
answered 5 months, 1 week ago
by
Dan L.
answer 2
One account for each of multiple email services. Here's the list I'm reading right off the phone... Yahoo, AOL, Windows Live, Gmail, IMAP/POP3 (counts as 1). I'm currently using it with GMail and Yahoo accounts simultaneously with no problems.
answered 1 year, 4 months ago
by
Gunther
Los Angeles
answer 3
Only one and FYI it costs 25 cents to send or open an email checking your inbox is free though
answered 1 year, 4 months ago
by
gkvjykjbkhb
Question
Does this phone have a SIM card?
asked 2 years ago
by
Juan
on Samsung Montage
3 answers
Answers
answer 1
does this phone have a sims card?
answered 8 months ago
by
carl mckithern
answer 2
Virgin Mobile USA phones don't use SIM cards.
answered 2 years ago
by
Dan L.
answer 3
No, Virgin Mobile USA phones don't use SIM cards.
answered 2 years ago
by
Dan L.
Question
facebook and email
I currently pay 40 for unlimited talk and text. do I have to pay extra for facebook and email on this new phone?
asked 2 years ago
by
cheryl
boston
on Samsung Montage
3 answers
Answers
answer 1
Virgin Mobile answered your question in the FAQs:

After March 31st, 2014, you will no longer have the ability to access any of your email accounts through the Email (or Email+IM) application that was made available to many feature phones in the past. The Email+IM application was not included on newer payLo phones such as the Samsung Entro, Kyocera Brio, and Kyocera Kona. You'll need to access your internet browser for email on these new phones and use data from your plan.

This change only affects the following payLo feature phones. Beyond Talk Android and Apple iPhones are not affected.
• Kyocera Brio
• Kyocera S2100
• Kyocera S2300
• LG Rumor 2
• LG Rumor Touch
• LG 101
• LG LG200
• Samsung Montage
• Samsung Restore / M575

For further details and solutions see the following FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5819
answered 5 months, 1 week ago
by
Dan L.
answer 2
The web browser on this phone doesn't support JavaScript, so don't count on being able to log into Facebook or Twitter or any other social network.
answered 1 year, 4 months ago
by
Gunther
Los Angeles
answer 3
The $40/month provides unlimited domestic messages; that's text, IM, email, and picture messages. The email client works with AOL, GMail, Windows Live, IMAP/POP3.

You get 50mb of data per month on your plan for Facebook.
answered 2 years ago
by
Dan L.
Question
Can I check my Yahoo e-mail on the Montage under the Paylo Basic Plan ?
asked 2 years ago
by
John
Florida
on Samsung Montage
3 answers
Answers
answer 1
Virgin Mobile answered your question in the FAQs:

After March 31st, 2014, you will no longer have the ability to access any of your email accounts through the Email (or Email+IM) application that was made available to many feature phones in the past. The Email+IM application was not included on newer payLo phones such as the Samsung Entro, Kyocera Brio, and Kyocera Kona. Email and IM should be available on your phone using an internet browser and the data from your payLo plan.

This change only affects the following payLo feature phones. Beyond Talk Android and Apple iPhones are not affected.
• Kyocera Brio
• Kyocera S2100
• Kyocera S2300
• LG Rumor 2
• LG Rumor Touch
• LG 101
• LG LG200
• Samsung Montage
• Samsung Restore / M575

For further details and solutions see the following FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5819
answered 5 months, 1 week ago
by
Dan L.
answer 2
Virgin Mobile's offer for the Basic Rate plan, also known as Pay As You Go, expired as of Jun. 24, 2013. The Basic Rate plan is no longer available to new customers nor to current customers wishing to switch plans.

Current customers with the Basic Rate plan active in an account will be grandfathered and can keep the plan until the plan is discontinued as long as they don't change plans or let their accounts expire. If a current customer with an active Basic Rate plan changes plan to a monthly plan($20, $30, or $40 per month) the Basic Rate plan will no longer be available to them.
answered 1 year, 3 months ago
by
Dan L.
answer 3
Yes, each email message costs 15¢.
http://www.virginmobileusa.com/legal/general-terms-and-conditions-paylo#basic_rate

See the HOW TO INTERACTIVE GUIDE for the Samsung Montage. Click on EMAIL when you get there.
http://simulator.vma.wdsserve.com/vdevice-vma/actions/device/41336
answered 2 years ago
by
Dan L.
Question
why has the word PAY appeared on my background?
just below my time and date is the word "pay". It appeared after i took my mute off. i am on an auto pay with a credit card, so i don't understand what it means and i don't know how to get it off my screen.
asked 1 year, 9 months ago
by
darien williams
on Samsung Montage
3 answers
Answers
answer 1
Sounds like you are seeing the Greeting message, which is something you can set on your phone that displays on the main screen to help you recognize which phone is yours if your family members or work associates have the same model of phone. It's limited to 10 characters so usually your first name or maybe your phone number is all you can enter. You can also erase whatever is there now and make it blank.

To set the Greeting, go to: Tools & Settings > Settings > Display > Foreground > Greeting

In the Foreground menu, you can also change your selection for Clock/Calendar which displays in the middle of the main screen.

If you don't want the Clock/Calendar and Greeting to display, just choose None on the Foreground menu.

I hope this helps.
answered 1 year, 1 month ago
by
B.S.
answer 2
your unit has a program glitch possibly. Mine says "PayLo". :)
answered 1 year, 3 months ago
by
maukaBud
answer 3
Are you sure it's not PM or AM?

Click 'SUPPORT' at the top of this page and ask Virgin Mobile's Customer Care.
answered 1 year, 9 months ago
by
Dan L.
Question
how can I download or get music? do I need a card?
asked 2 years ago
by
mike N
on Samsung Montage
2 answers
Answers
answer 1
...you can not download music or files from your pc, thru the cable purchased. windows dosnt allow the driver. what I did was take my sc card, installed in the phone..formated it, then took it out, went to windows media player and sync music,file etc. you can go as high as a 32gb.
answered 8 months ago
by
iMaverick
detroit
answer 2
USB Port: Plug in a USB cable for charging or to sync music and files.
See page 12 in the Samsung Montage user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/VMU_SPH-M390_UG_Eng.pdf
answered 2 years ago
by
Dan L.
Question
Is there a plan available that offers unlimited online (yahoo) email messaging?
asked 2 years ago
by
Cheryl W
Spring, Texas
on Samsung Montage
2 answers
Answers
answer 1
Virgin Mobile answered your question in the FAQs:

After March 31st, 2014, you will no longer have the ability to access any of your email accounts through the Email (or Email+IM) application that was made available to many feature phones in the past. The Email+IM application was not included on newer payLo phones such as the Samsung Entro, Kyocera Brio, and Kyocera Kona. Email and IM should be available on your phone using an internet browser and the data from your payLo plan.

This change only affects the following payLo feature phones. Beyond Talk Android and Apple iPhones are not affected.
• Kyocera Brio
• Kyocera S2100
• Kyocera S2300
• LG Rumor 2
• LG Rumor Touch
• LG 101
• LG LG200
• Samsung Montage
• Samsung Restore / M575

For further details and solutions see the following FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5819
answered 5 months, 1 week ago
by
Dan L.
answer 2
The payLo $40/month plan and any of the Beyond Talk plans($35, $45, and $55 per month) provide unlimited domestic Messages (Text, IM, Email, and Picture messages). The Email software can connect to Yahoo, AOl, GMail, Windows Live, and IMAP/POP3.

payLo is Virgin Mobile's value brand, offering monthly and Pay As You Go plans. There are 4 payLo plans for the payLo phones. All the payLo plans and the Basic Rate plan will only work with the payLo phones.

payLo                          Monthly Talk Minutes                         Messages                               Web Access                 
Plans                                                                                (Text, IM, Email, Picture)
• $40/month                     UNLIMITED                                    UNLIMITED                                   50MB
• $30/month                          1,500                                            1,500                                        30MB
• $20/month                            400                                                 *                                                *
• $20 every 90 days            20¢/minute                                         *                                                *
*Text, email, IM messages cost 15¢ each, picture messages 25¢ each, web access $1.50/mb

The payLo plans and the payLo phones are described at:  http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/
The Basic Rate is described at:                                            http://www.virginmobileusa.com/legal/general-terms-and-conditions-paylo#basic_rate

Beyond Talk Plans feature Unlimited Web, Data, Messaging, and Email - with Talk Minutes included - starting at just $35/month. And the device lineup starts with Apple iPhones and includes affordable Android™-powered 3G and 4G phones from top manufacturers - HTC, LG, Motorola and Samsung.

Beyond Talk               Monthly Talk Minutes                      Messages                                   Web Access                 
      Plans                                                                    (Text, IM, Email, Picture)
• $55/month                        UNLIMITED                              UNLIMITED                                  UNLIMITED
• $45/month                            1,200                                   UNLIMITED                                  UNLIMITED
• $35/month                              300                                    UNLIMITED                                  UNLIMITED
http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans/overview/#overview
answered 2 years ago
by
Dan L.
12345...40next>
Product Details