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Customer Questions & Answers for
Samsung Montage

Staying in touch is easy with the Samsung Montage's slide-out QWERTY keyboard for faster texting, 2.0MP Camera/Camcorder, Bluetooth, threaded text messaging, email and web access.
Customer Questions & Answers:
407 Questions
 | 
465 Answers
Overall Rating:
3.134 out of 5
3.1
out of
5
Product Details

Questions & Answers for Samsung Montage

Question
Which phones have a removable SIM card?
I often travelI to other countries and am looking for a phone where I can swap out the SIM card and use it as a local phone, then swap back when I come back top the U.S.
asked 2 years, 5 months ago
by
Phillip
on Samsung Montage
1 answer
Answers
answer 1
None. Virgin Mobile USA phones don't use SIM cards.

AND

Virgin Mobile USA phones work strictly within the USA.

Virgin Mobile USA phones use the Sprint Nationwide Network which extends ONLY throughout the 48 U.S contiguous states, Hawaii, Washington DC, Puerto Rico, and US Virgin Islands. The VMUSA phones do not roam across other phone networks either. For these reasons the Virgin Mobile USA phones work strictly within the USA and when located outside the USA, will not send/receive calls or messages nor provide web access. There are no options available to use Virgin Mobile USA phones outside the USA.
answered 2 years, 5 months ago
by
Dan L.
Question
Can I use this phone to make international calls?
asked 2 years, 5 months ago
by
Cecilia
on Samsung Montage
1 answer
Answers
answer 1
yes
answered 2 years, 5 months ago
by
Dan L.
Question
Does the phone support wi-fi ?
asked 2 years, 5 months ago
by
venkatesh
on Samsung Montage
1 answer
Answers
answer 1
No, the Samsung Montage doesn't have Wi-Fi capabilities. Neither do any of the other payLo phones. All the Beyond Talk phones are Wi-Fi enabled except the LG Rumor Touch.
answered 2 years, 5 months ago
by
Dan L.
Question
Can I use this phone in Urope?
asked 2 years, 5 months ago
by
M.Y.
on Samsung Montage
1 answer
Answers
answer 1
Sorry, no. Virgin Mobile USA phones work strictly within the USA.

Virgin Mobile USA phones use the Sprint Nationwide Network which extends ONLY throughout the 48 U.S contiguous states, Hawaii, Washington DC, Puerto Rico, and US Virgin Islands. The VMUSA phones do not roam across other phone networks either. For these reasons the Virgin Mobile USA phones work strictly within the USA and when located outside the USA, will not send/receive calls or messages nor provide web access. There are no options available to use Virgin Mobile USA phones outside the USA.
answered 2 years, 4 months ago
by
Dan L.
Question
Is there a fix when the screen freezes
Periodically, the screen freezes. Pulling the battery seems to be the only way to fix it. Is there an update to correct this problem?
asked 1 year, 10 months ago
by
John
on Samsung Montage
1 answer
Answers
answer 1
There currently aren't any software fixes for the Samsung Montage. If fixes were available they would be on the FAQ & GUIDES tab at:
http://www.virginmobileusa.com/shop/cell-phones/samsung-montage-phone/features/#faqs-guides

There is a fix for "USB Driver (Software) (ver.v1.4.7.0)" on the Samsung website though it doesn't sound like it will fix your problem.

Click 'Support' at the top of this page and ask Virgin Mobile's Customer Care via phone or email. You can dial *86 on your Virgin Mobile phone, too. You can also click LIVE CHAT on the left side of this web page when you are using Internet Explorer.
answered 1 year, 10 months ago
by
Dan L.
Question
can you set specific ringtones for text tones for contacts and or set specific ringtones and use your music as ringtones
asked 1 year, 10 months ago
by
Mary
Meadville
on Samsung Montage
1 answer
Answers
answer 1
Yes. See the Samsung Montage user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/VMU_SPH-M390_UG_Eng.pdf
Ringtones . . . . . . . . . . . . . . . . . . . . . . 78
answered 1 year, 10 months ago
by
Dan L.
Question
Can this phone be used with Beyond Talk plans?
asked 1 year, 9 months ago
by
Jane Doe
on Samsung Montage
1 answer
Answers
answer 1
Sorry, the Beyond Talk plans are only available when setting up a Beyond Talk phone from Virgin Mobile USA. Virgin Mobile USA phones are available on this website, at local stores, and elsewhere. Click 'Find a Store' at the top of this page for local nearby stores.

See the current Beyond Talk phones at: http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans/overview/#overview

Note, if you use Internet Explorer you can search these ASK & ANSWERS by using the Search box above these questions.
answered 1 year, 9 months ago
by
Dan L.
Question
Can you set up non-roaming for calls?
I have an airave for my other phone (sprint service) and my current virgin mobile phone always connects to Sprint when I try to make calls (so it registers as roaming and I'm unable to make any calls unless I turn my signal booster off for sprint). Very annoying! Does this phone have a roam/non-roaming feature so that I can program it to not roam so I can use it on the virgin mobile service without having to unplug the signal booster for sprint? Thanks
asked 2 years, 4 months ago
by
sb
on Samsung Montage
1 answer
Answers
answer 1
There is no "roam/non-roaming feature" on Virgin Mobile USA phones since Virgin Mobile has locked all their phones to the Sprint network and cannot roam.

All questions and answers are from fellow Virgin Mobile customers. We help each other out here. Virgin Mobile staff monitor the content but generally don't comment here.

For the most accurate answer click 'Support' at the top of this page and ask Virgin Mobile's Customer Care.
answered 2 years, 4 months ago
by
Dan L.
Question
Can you use the phone while travelling internationally
Specifically in Australia
asked 1 year, 9 months ago
by
Steve
on Samsung Montage
1 answer
Answers
answer 1
Sorry, no. Virgin Mobile USA phones work strictly within the USA.

Virgin Mobile USA phones use the Sprint Nationwide Network which extends ONLY throughout the 48 U.S contiguous states, Hawaii, Washington DC, Puerto Rico, and US Virgin Islands. The Virgin Mobile USA phones do not roam across other phone networks either. For these reasons the Virgin Mobile USA phones work strictly within the USA and when located outside the USA, will not send/receive calls or messages nor provide web access. There are no options available to use Virgin Mobile USA phones outside the USA.

Note, if you use Internet Explorer you can search these ASK & ANSWERS by using the Search box above these questions.
answered 1 year, 9 months ago
by
Dan L.
Question
what is a media player?
asked 1 year, 9 months ago
by
karen
on Samsung Montage
1 answer
Answers
answer 1
Software or an app that plays audio and/or video files.
answered 1 year, 9 months ago
by
Dan L.
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