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Customer Questions & Answers for
Samsung Montage

Staying in touch is easy with the Samsung Montage's slide-out QWERTY keyboard for faster texting, 2.0MP Camera/Camcorder, Bluetooth, threaded text messaging, email and web access.
Customer Questions & Answers:
403 Questions
 | 
461 Answers
Overall Rating:
3.13 out of 5
3.1
out of
5
Product Details

Questions & Answers for Samsung Montage

Question
Can you use the phone while travelling internationally
Specifically in Australia
asked 1 year, 7 months ago
by
Steve
on Samsung Montage
1 answer
Answers
answer 1
Sorry, no. Virgin Mobile USA phones work strictly within the USA.

Virgin Mobile USA phones use the Sprint Nationwide Network which extends ONLY throughout the 48 U.S contiguous states, Hawaii, Washington DC, Puerto Rico, and US Virgin Islands. The Virgin Mobile USA phones do not roam across other phone networks either. For these reasons the Virgin Mobile USA phones work strictly within the USA and when located outside the USA, will not send/receive calls or messages nor provide web access. There are no options available to use Virgin Mobile USA phones outside the USA.

Note, if you use Internet Explorer you can search these ASK & ANSWERS by using the Search box above these questions.
answered 1 year, 7 months ago
by
Dan L.
Question
what is a media player?
asked 1 year, 7 months ago
by
karen
on Samsung Montage
1 answer
Answers
answer 1
Software or an app that plays audio and/or video files.
answered 1 year, 7 months ago
by
Dan L.
Question
can i use any other phones with the pay lo plan other than what is already listed
asked 1 year, 7 months ago
by
jenny
on Samsung Montage
1 answer
Answers
answer 1
Sorry, no.
• The payLo plans are only available when setting up a payLo phone from Virgin Mobile USA.
     See the current payLo phones at:         http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/#overview
• payLo plans are not available on the smartphones from Virgin Mobile.
• Phones from other carriers will not work with payLo plans.

Virgin Mobile USA phones are available on this website, at local stores, and elsewhere. Click 'Find A Store' at the top of this page for local nearby stores.
answered 1 year, 7 months ago
by
Dan L.
Question
have can i put minute on it
asked 1 year, 7 months ago
by
hannah
on Samsung Montage
1 answer
Answers
answer 1
Choose one of the payLo plans and pay for it every month. You'll get the number of minutes according to the plan that you choose.

• When you run out of minutes before the end of your month, additional minutes for the monthly plans are 10¢ each. Basic Rate minutes always cost 20¢ each. Charges for additional minutes come out of your Virgin Mobile account. Use a Virgin Mobile Top-Up card(s), credit/debit card, or PayPal account to add money to your Virgin Mobile account before you run out of minutes.

To see or add to the balance in your Virgin Mobile account on your phone select MY ACCOUNT on the menu or click TOP-UP at the top of this page. Virgin Mobile Top-Up cards are one way to pay for your payLo, Beyond Talk, or Broadband2Go plan every month. Top-Up cards are available at retail stores and elsewhere online.

►payLo is Virgin Mobile's value brand, offering monthly and Pay As You Go plans. There are 4 payLo plans for the payLo phones. All the payLo plans and the Basic Rate plan will only work with the payLo phones.

   payLo                          Monthly Talk Minutes                         Messages                               Web Access                 Virgin XL
   Plans                                                                                (Text, IM, Email, Picture)
   • $40/month                     UNLIMITED                                    UNLIMITED                                   50MB                    UNLIMITED
   • $30/month                          1,500                                            1,500                                            30MB                    UNLIMITED
   • $20/month                            400                                                  *                                                *                                *
   • $20 every 90 days            20¢/minute                                     *                                                *                                *
      *Text, email, IM messages cost 15¢ each, picture messages 25¢ each, web access $1.50/MB, Virgin XL 15¢/day

The payLo plans and the payLo phones are described at:  http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/
The Basic Rate is described at:                                            http://www.virginmobileusa.com/legal/general-terms-and-conditions-paylo#basic_rate
answered 1 year, 7 months ago
by
Dan L.
Question
does the samsung montage have editing your photes
also i tried to download ring tones from myxer.com and it let me but how do i save it
asked 1 year, 6 months ago
by
manda
bennington
on Samsung Montage
1 answer
Answers
answer 1
• See the Samsung Montage user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/VMU_SPH-M390_UG_Eng.pdf
    My Photos + Videos . . . . . . . . . . . . . . 55

• You can get ringtones, apps, games and other downloads from Virgin XL for the payLo phones. Click MY STUFF on your phone, then click GET MORE RINGTONES. The $40 and $30 per month plans include unlimited access to Virgin XL on your phone. Virgin XL costs 15¢/day for the other payLo plans.

Note, if you use Internet Explorer you can search these ASK & ANSWERS by using the Search box above these questions.
answered 1 year, 6 months ago
by
Dan L.
Question
Can you connect it to WiFi? and if yes, how do you do that?
asked 1 year, 7 months ago
by
Egla
on Samsung Montage
1 answer
Answers
answer 1
No, none of the payLo phones have Wi-Fi. Only the Beyond Talk phones have Wi-Fi. See the Beyond Talk phones with Wi-Fi at:
http://www.virginmobileusa.com/shop/cell-phones/#/sort_love/view_grid/feature_wifi/
answered 1 year, 7 months ago
by
Dan L.
Question
rollover usage to next month
does all your unused minutes rollover to next month if using the $20/month or the $20 basic rate for every 90 day option?
asked 1 year, 7 months ago
by
Lisa
on Samsung Montage
1 answer
Answers
answer 1
No. 'Unused monthly services, including, but not limited to, plan minutes, messages or data allotments, expire at the end of each month or when a customer switches service plans and do not carry forward.' Use them or lose them.

http://www.virginmobileusa.com/legal/important-service-product-information.html
answered 1 year, 7 months ago
by
Dan L.
Question
Charge for pictures
Is there a charge for receiving a picture in text?
asked 2 years, 3 months ago
by
Mary
on Samsung Montage
1 answer
Answers
answer 1
Depends on your plan. All Beyond Talk and the $40/month payLo plan include unlimited picture messages. The $30/month payLo plan provides 1,500 messages (text, IM, email, and picture). Picture messages cost 25¢ each with the $20/month plan and the payLo Basic Rate plan.
answered 2 years, 3 months ago
by
Dan L.
Question
What size battery does this phone use?
asked 1 year, 6 months ago
by
Bob
SouthBend, in
on Samsung Montage
1 answer
Answers
answer 1
Li-Ion 1000 mAh
answered 1 year, 6 months ago
by
Dan L.
Question
how can u change ur phone number from an old phone to the new one
asked 1 year, 6 months ago
by
stranger
on Samsung Montage
1 answer
Answers
answer 1
Virgin Mobile answered your question in the FAQs at:

http://virginmobileusa.custhelp.com/app/answers/detail/a_id/895
answered 1 year, 6 months ago
by
Dan L.
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