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Customer Questions & Answers for
Samsung Montage

Staying in touch is easy with the Samsung Montage's slide-out QWERTY keyboard for faster texting, 2.0MP Camera/Camcorder, Bluetooth, threaded text messaging, email and web access.
Customer Questions & Answers:
390 Questions
 | 
441 Answers
Overall Rating:
3.147 out of 5
3.1
out of
5
Product Details

Questions & Answers for Samsung Montage

Question
Can I use this phone with my current plan?
I currently have the 18 cent minute talk plan. Can I stay on that plan if I buy this phone?
asked 1 year, 11 months ago
by
Toni
Pennsylvania
on Samsung Montage
1 answer
Answers
answer 1
You should be able to use the Samsung Montage. You should click 'SUPPORT' at the top of this page and ask Virgin Mobile's Customer Care.
answered 1 year, 11 months ago
by
Dan L.
Question
After your alloted minutes & texts are used up.
On the $30 a month paylo plan, what happens when/if you use up your 1500 minutes & texts? Does the phone stop operating until you purchase more use time, or do you pay by the min/text afterwards, like the contract cell phones do?
asked 1 year, 11 months ago
by
AL
on Samsung Montage
1 answer
Answers
answer 1
You're right, your phone won't be able to send/receive calls or messages after your allotted 1,500 minutes or 1,500 texts are used up for the month. You CAN continue talking and texting until the end of the month if you have money in your Virgin Mobile account. Extra domestic minutes cost 10¢ each and extra domestic messages cost 15¢ each for the $30/month and $40/month payLo plans. Charges for extra minutes and extra messages come out of your Virgin Mobile account.

If you run out of minutes or messages you can also restart your $30/month plan early by adding $30 to your account.

Hit the UP navigation key on your phone to see the balance in your account. Or click on MANAGE MY ACCOUNT at the top of this page.
answered 1 year, 11 months ago
by
Dan L.
Question
Can I use this phone to make international calls?
asked 1 year, 11 months ago
by
Cecilia
on Samsung Montage
1 answer
Answers
answer 1
yes
answered 1 year, 11 months ago
by
Dan L.
Question
Can I use this phone in Urope?
asked 1 year, 10 months ago
by
M.Y.
on Samsung Montage
1 answer
Answers
answer 1
Sorry, no. Virgin Mobile USA phones work strictly within the USA.

Virgin Mobile USA phones use the Sprint Nationwide Network which extends ONLY throughout the 48 U.S contiguous states, Hawaii, Washington DC, Puerto Rico, and US Virgin Islands. The VMUSA phones do not roam across other phone networks either. For these reasons the Virgin Mobile USA phones work strictly within the USA and when located outside the USA, will not send/receive calls or messages nor provide web access. There are no options available to use Virgin Mobile USA phones outside the USA.
answered 1 year, 10 months ago
by
Dan L.
Question
Can you use a paylo phone but be on a beyond talk plan?
asked 1 year, 9 months ago
by
Christina
on Samsung Montage
1 answer
Answers
answer 1
The Kyocera S2300 is the only current payLo phone that can be on a Beyond Talk plan.

http://www.virginmobileusa.com/shop/cell-phones/kyocera-s2300-phone/features/#features
answered 1 year, 9 months ago
by
Dan L.
Question
do these phones work if you are in Canada
asked 1 year, 10 months ago
by
tex
on Samsung Montage
1 answer
Answers
answer 1
Sorry, no. Virgin Mobile USA phones can send/receive calls, messages and provide web access only when located within the USA.

Virgin Mobile USA phones use the Sprint Nationwide Network which extends ONLY throughout the 48 U.S contiguous states, Hawaii, Washington DC, Puerto Rico, and US Virgin Islands. The VMUSA phones do not roam across other phone networks either. For these reasons the Virgin Mobile USA phones work strictly within the USA and when located outside the USA, will not send/receive calls or messages nor provide web access. There are no options available to use Virgin Mobile USA phones outside the USA.
answered 1 year, 9 months ago
by
Dan L.
Question
Does the Montage show texts as conversations?
asked 1 year, 10 months ago
by
badgerpt
on Samsung Montage
1 answer
Answers
answer 1
No. See the Samsung Montage user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/VMU_SPH-M390_UG_Eng.pdf

See all the other user manuals at: http://www.virginmobileusa.com/phone-manuals-guides
answered 1 year, 10 months ago
by
Dan L.
Question
CAN YOU RECEIVE PICTURE MESSAGES??
asked 1 year, 9 months ago
by
LB
on Samsung Montage
1 answer
Answers
answer 1
Depends on the payLo plan that you choose. The monthly $40 plan provides unlimited domestic messages(Text, IM, Email, Picture messages). The monthly $30 plan provides 1,500 domestic messages(Text, IM, Email, Picture messages).

Picture messages cost 25¢ each if you have either the $20/month plan or the $20 every 90 day Basic Rate plan. With either of these plans, you'll need money in your Virgin Mobile account before you can receive a picture message. Hit the UP navigation key on your phone(the ring around the OK button) to see your current balance. Or click MANAGE MY ACCOUNT at the top of this page. You can add money to your account the same way you pay your monthly service.

payLo                          Monthly Talk Minutes                         Messages                               Web Access                 
Plans                                                                                (Text, IM, Email, Picture)
• $40/month                     UNLIMITED                                    UNLIMITED                                   50MB
• $30/month                          1,500                                            1,500                                        30MB
• $20/month                            400                                                 *                                                *
• $20 every 90 days            20¢/minute                                         *                                                *
*Text, email, IM messages cost 15¢ each, picture messages 25¢ each, web
answered 1 year, 9 months ago
by
Dan L.
Question
1xRTT or EV-DO?
Is this phone 1xRTT or EV-DO? I am finding conflicting info elsewhere. Samsung's site doesn't say, Sprint's Array (same phone) said 3G in the press release, but I have seen 1xRTT other places.
asked 1 year, 9 months ago
by
Meredith
on Samsung Montage
1 answer
Answers
answer 1
High-Speed Data Technology: 1xRTT
answered 1 year, 9 months ago
by
Dan L.
Question
what does wireless emergency capable mean?
asked 1 year, 9 months ago
by
pattymck
on Samsung Montage
1 answer
Answers
answer 1
Wireless Emergency Alerts (WEA), also known as CMAS, is a part of a national alerting system called IPAWS (Integrated Public Alert and Warning System) that enables emergency management officials to rapidly disseminate the warnings and safety information via text alerts to wireless phones based on the phones’ geographic location, The Federal Emergency Management Agency or FEMA is responsible for receiving the alerting information and forwarding the alerts to participating wireless carriers such as Virgin Mobile. Such alerts may come from the President of the United States; the National Weather Service, state or county public safety officials. This system is integrated into the same national alerting services that serve television and radio today.

For more information see: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5657/

Wireless Emergency Alerts were recently used before Hurricane Sandy, as a recent example of WEA.
answered 1 year, 9 months ago
by
Dan L.
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