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Customer Questions & Answers for
Samsung Montage

Staying in touch is easy with the Samsung Montage's slide-out QWERTY keyboard for faster texting, 2.0MP Camera/Camcorder, Bluetooth, threaded text messaging, email and web access.
Customer Questions & Answers:
407 Questions
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465 Answers
Overall Rating:
3.141 out of 5
3.1
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Questions & Answers for Samsung Montage

Question
Can I switch from Beyond Talk to PayLo?
I have a Samsung INtercept and use Beyond Talk at $35/mo. After a year I find I do not need all the Beyond Talk features. PayLo would fit my uses just fine: I call and do limited texting.
Can I switch to PayLo in my next top-up? IF so, how do I go about making this change?
asked 2 years, 2 months ago
by
M.S.,
Virginia
on Samsung Montage
1 answer
Answers
answer 1
Yes. You may end up buying a new phone and losing any money in your account. According to the Terms and Conditions:

• Virgin Mobile and payLo accounts are maintained separately. If you switch between a Virgin Mobile service plan and a payLo service plan, your Virgin Mobile or payLo account (as applicable) may be closed and you may be given a new Virgin Mobile or payLo account (as applicable).

• You may switch current service plans, including between Virgin Mobile and payLo. When you switch service plans, you will not receive a refund of any portion of any previously paid service charges and you will lose all of your remaining unused minutes, messages, and data allotment.

• Some service plans are available only on certain phones.
http://www.virginmobileusa.com/legal/general-terms-and-conditions-no-annual-contract
    - Only the Beyond Talk plans will work on the Samsung Intercept. You will need to buy one of the payLo phones before changing plans.

• Log into your account. [MANAGE MY ACCOUNT at the top of this page.] On the Account Overview tab click on 'Change My Plan'. From there you can see the alternate plans that are available for your phone model.

Or click 'SUPPORT' at the top of this page and ask Virgin Mobile's Customer Care.
answered 2 years, 2 months ago
by
Dan L.
Question
Checking on full cost of plans...
I’m looking at the $40/month that includes Unlimited Talk and Unlimited Text, plus 50MB of data.

My questions is: Does it actually cost $40 exactly, or are there taxes, fees, hidden costs, that make it add up to $50-60.00?

Thank you!

Steve
asked 2 years, 2 months ago
by
Steve
on Samsung Montage
1 answer
Answers
answer 1
Maybe, depends where you live.

Virgin Mobile answered your question in the FAQs above:

You're charged sales tax on Top-Ups, purchases of equipment and accessories, and shipping & handling charges where required by law. The amount of tax is based on the billing address of the debit/credit card or PayPal account you use.
http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/#faqs
answered 2 years, 2 months ago
by
Dan L.
Question
Can you upload photos to facebook on this phone?
I know you can access facebook on this phone using the data from the PayLo plans, but can you upload photos taken on the phone to facebook?
asked 2 years, 1 month ago
by
Ryan
on Samsung Montage
1 answer
Answers
answer 1
All questions and answers on this board are from fellow Virgin Mobile customers. We help each other out here. Virgin Mobile staff monitor the content but generally don't comment here.

For the most accurate answer click 'Support' at the top of this page and ask Virgin Mobile's Customer Care.
answered 2 years, 1 month ago
by
Dan L.
Question
is windows 8 avaliable on any of these phone
asked 2 years, 2 months ago
by
mr johnson
on Samsung Montage
1 answer
Answers
answer 1
Virgin Mobile doesn't have Windows 8 on any phone.
answered 2 years, 2 months ago
by
Dan L.
Question
can i surf the web like i do on my android phone or is it like any other vm phone only able to
I want to beable to use Google and surf the web not just surf virgin mobile sights
asked 2 years, 1 month ago
by
ricky
on Samsung Montage
1 answer
Answers
answer 1
Yes, you can surf the web but with some limitations. The built-in browser may not let you see images but the downloadable Opera Mini browser will give you a choice of how to view images(none, small, med, lg). Images take more data which costs $ on payLo. None of the payLo phone browsers stream video or audio. Otherwise, you should be able to search Google and the rest of the web.
answered 2 years, 1 month ago
by
Dan L.
Question
1
My daughter has the free min phn can I switch her phn for one of the other mpdels on here?
asked 2 years, 1 month ago
by
Lashana
on Samsung Montage
1 answer
Answers
answer 1
Yes, all the payLo phones are compatible with the Assurance Wireless plans except the Samsung Montage and Samsung Entro. The current Beyond Talk phones will not work with your plan.

You can find other answers on the Assurance Wireless website which can be found on this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3340. Then click on the FAQ tab on their website.

For the most accurate answer click 'SUPPORT' at the top of this page and ask Virgin Mobile's Customer Care.
answered 2 years, 1 month ago
by
Dan L.
Question
i have asurance wireless can i use this phone
asked 2 years, 1 month ago
by
alida
on Samsung Montage
1 answer
Answers
answer 1
Sorry, no. All the payLo phones are compatible with the Assurance Wireless plans except the Samsung Montage and Samsung Entro. The current Beyond Talk phones will not work with your plan.

You can find other answers on the Assurance Wireless website which can be found on this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3340. Then click on the FAQ tab on their website.

For the most accurate answer click 'SUPPORT' at the top of this page and ask Virgin Mobile's Customer Care.
answered 2 years, 1 month ago
by
Dan L.
Question
How do I transfer contacts out of my old phone into the Montage?
asked 2 years, 1 month ago
by
Michelle
NC
on Samsung Montage
1 answer
Answers
answer 1
There is no standard method of transferring contacts with the feature phones like the Samsung Montage. See user manual for your old phone. See the Samsung Montage user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/VMU_SPH-M390_UG_Eng.pdf
answered 2 years, 1 month ago
by
Dan L.
Question
How much capacity does the mp3 player have?
asked 2 years, 1 month ago
by
SingngBear
Minneapolis, Mn
on Samsung Montage
1 answer
Answers
answer 1
That depends how much you spend on a microSD card. The Samsung Montage can support up to a 32GB microSD card(not included with phone). microSD cards are common and available at most stores. Click 'Find a Store' at the top of this page for nearby stores that sell electronics.

See the Samsung Montage user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/VMU_SPH-M390_UG_Eng.pdf
answered 2 years, 1 month ago
by
Dan L.
Question
Are there FCC charges and Federal Taxes added?
For example, 30.00 dollars a month would become 41.00 dollars. !11.00 in taxes and fees?
asked 2 years, 1 month ago
by
Eddie P
on Samsung Montage
1 answer
Answers
answer 1
Maybe, depends where you live.

Virgin Mobile answered your question in the FAQs above:

You're charged sales tax on Top-Ups, purchases of equipment and accessories, and shipping & handling charges where required by law. The amount of tax is based on the billing address of the debit/credit card or PayPal account you use.
http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/#faqs
answered 2 years, 1 month ago
by
Dan L.
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