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Customer Questions & Answers for
Samsung Montage

Staying in touch is easy with the Samsung Montage's slide-out QWERTY keyboard for faster texting, 2.0MP Camera/Camcorder, Bluetooth, threaded text messaging, email and web access.
Customer Questions & Answers:
398 Questions
 | 
454 Answers
Overall Rating:
3.133 out of 5
3.1
out of
5
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Questions & Answers for Samsung Montage

Question
Are there FCC charges and Federal Taxes added?
For example, 30.00 dollars a month would become 41.00 dollars. !11.00 in taxes and fees?
asked 1 year, 10 months ago
by
Eddie P
on Samsung Montage
1 answer
Answers
answer 1
Maybe, depends where you live.

Virgin Mobile answered your question in the FAQs above:

You're charged sales tax on Top-Ups, purchases of equipment and accessories, and shipping & handling charges where required by law. The amount of tax is based on the billing address of the debit/credit card or PayPal account you use.
http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/#faqs
answered 1 year, 10 months ago
by
Dan L.
Question
Transferring pictures from this phone via hooking up to a PC or emailing the pictures?
Which is easier to do when taking pictures with this model of phone? I am considering buying this phone and switching out my old VM phone.
asked 1 year, 9 months ago
by
Barb
on Samsung Montage
1 answer
Answers
answer 1
PC. Your phone will appear as a USB drive when connected to a PC. Drag and drop files to/from the phone on your computer.

See the Samsung Montage user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/VMU_SPH-M390_UG_Eng.pdf
Section 9: Tools
 Mass Storage . . . . . . . . . . . . . . . . . . . 67
answered 1 year, 9 months ago
by
Dan L.
Question
on the assurance plan 250 minutes monthly free for low income people can you choose a phone or do you just get the one they send you?
I am quite happy and greatfull that such a program is offered. I just take forever to text with out a full letter and number key board.
asked 2 years ago
by
Jesssie
Batavia NY
on Samsung Montage
1 answer
Answers
answer 1
All the payLo phones are compatible with your plan except the Samsung Montage and Samsung Entro. The current Beyond Talk phones will not work with your plan.

You can find other answers on the Assurance Wireless website which can be found on this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3340. Then click on the FAQ tab on their website.

For the most accurate answer click 'SUPPORT' at the top of this page and ask Virgin Mobile's Customer Care.
answered 2 years ago
by
Dan L.
Question
what does reset envelope do
asked 2 years ago
by
randy
on Samsung Montage
1 answer
Answers
answer 1
Remove the new message icon from the Status Bar.

Read the Samsung Montage user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/VMU_SPH-M390_UG_Eng.pdf
answered 2 years ago
by
Dan L.
Question
Will Youtube work on this phone model
asked 2 years ago
by
Andrew
on Samsung Montage
1 answer
Answers
answer 1
no
answered 1 year, 11 months ago
by
Dan L.
Question
Transfer of funds.
I now have a Virgin Mobile phone and want to purchase a Samsung Montage - can I transfer the money still left in my original phone to the new phone? How about contacts??
asked 1 year, 9 months ago
by
Nancy Murphy
Wakefield, MA
on Samsung Montage
1 answer
Answers
answer 1
• Yes, the money in your Virgin Mobile account will be transferred when you swap phones.

Here is your answer from the Help FAQs at http://virginmobileusa.custhelp.com

You can change plans as your needs change as long as your account is active. And you will lose any unused minutes when you switch plans. So it's a good idea to use up all your minutes before you make the switch, according to the Help FAQs. Note that you will not be able to return to any expired plan (no longer offered) if you decide to change plans.

http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3324/kw/switching

• Contacts, photos, and downloads will remain on your old phone. Virgin Mobile doesn't have any way to transfer contacts. You should read your user manuals for ways to transfer contacts.
See your user manuals at: http://www.virginmobileusa.com/phone-manuals-guides
answered 1 year, 9 months ago
by
Dan L.
Question
is the samsung montage screen 1.4" or 2.4"?
on the product description you say it's 1.4" screen. Is this a mistake??
asked 1 year, 9 months ago
by
Beatriz
on Samsung Montage
1 answer
Answers
answer 1
Well, that's a good question. The manufacturer's site says Main Display Size 2.4" x 3.2". Virgin Mobile will tell you 1.4" and stick by that answer.
answered 1 year, 9 months ago
by
Dan L.
Question
How do you add minutes to your account? Do you buy a card?
asked 1 year, 9 months ago
by
chrissie
on Samsung Montage
1 answer
Answers
answer 1
You get a fixed number of minutes every month depending on the payLo plan that you choose. Use a Virgin Mobile Top-Up card(s), credit/debit card, or PayPal account to add money to your Virgin Mobile account to pay for your plan every month.

   payLo                          Monthly Talk Minutes                         Messages                               Web Access                 Virgin XL
   Plans                                                                                (Text, IM, Email, Picture)
   • $40/month                     UNLIMITED                                    UNLIMITED                                   50MB                    UNLIMITED
   • $30/month                          1,500                                            1,500                                        30MB                    UNLIMITED
   • $20/month                            400                                                 *                                                *                                *
      *Text, email, IM messages cost 15¢ each, picture messages 25¢ each, web access $1.50/mb. Virgin XL 15¢/day
      The payLo plans and the payLo phones are described at:  http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/

• When you run out of minutes before the end of your month, additional minutes for the payLo monthly plans are 10¢ each. Charges for additional minutes come out of your Virgin Mobile account. Use a Virgin Mobile Top-Up card(s), credit/debit card, or PayPal account to add money to your Virgin Mobile account before you run out of minutes.

To see or add to the balance in your Virgin Mobile account on your phone select MY ACCOUNT on the menu or click TOP-UP at the top of this page. Virgin Mobile Top-Up cards are one way to pay for your payLo, Beyond Talk, or Broadband2Go plan every month. Top-Up cards are available at retail stores and elsewhere online.

After you buy your Top-Up cards you enter the Top-Up card info on your phone by selecting MY ACCOUNT or on this site by clicking TOP-UP at the top of this webpage.
answered 1 year, 9 months ago
by
Dan L.
Question
does this phone have talk and text where I just talk and it text from that
asked 1 year, 11 months ago
by
Kevin
on Samsung Montage
1 answer
Answers
answer 1
No, you'll need a Beyond Talk plan and one of the Beyond Talk smartphones for voice-to-text such as the LG Optimus Slider or Kyocera Rise. Search all the user manuals for "voice to text" or "speech to text" at: http://www.virginmobileusa.com/phone-manuals-guides
answered 1 year, 11 months ago
by
Dan L.
Question
CAN IT RECEIVE VIDEO MESSAGES
asked 1 year, 11 months ago
by
LB
on Samsung Montage
1 answer
Answers
answer 1
Video messages are not included in any of the payLo plans.
answered 1 year, 11 months ago
by
Dan L.
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