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Customer Questions & Answers for
Samsung Montage

Staying in touch is easy with the Samsung Montage's slide-out QWERTY keyboard for faster texting, 2.0MP Camera/Camcorder, Bluetooth, threaded text messaging, email and web access.
Customer Questions & Answers:
407 Questions
 | 
465 Answers
Overall Rating:
3.134 out of 5
3.1
out of
5
Product Details

Questions & Answers for Samsung Montage

Question
Downloaded a ringtone, doesn't set on my phone
I purchased a ringtone and it is set to it on all calls but it doesn't use the ringtone I set it too, why not?
asked 2 years, 3 months ago
by
Gina
Acushnet, MA
on Samsung Montage
1 answer
Answers
answer 1
See the Samsung Montage user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/VMU_SPH-M390_UG_Eng.pdf
Ringtones . . . . . . . . . . . . . . . . . . . . . . 78

Incoming Calls
 Contact Entries
   Assign ringtones to contacts, to have the same image display for any contact who calls, or assign a ringtone to a single contact.
    1. From the Main screen, press the MENU/OK Key ➔ Tools+Settings ➔ Settings ➔ Ringtones ➔ Incoming Calls ➔ Contact Entries.
    2. Make selections:
        • All Contacts: Select a ringtone for all contacts.Choose a ringtone from Downloaded or Preloaded ringtones, or select No Ringtone.
        • One Contact: Set a ringtone for a specific contact. Highlight a contact, then press ASSIGN.
            Select Get New Ringtones, Default Ringtone, choose a ringtone from Downloaded Ringtones or Other Ringtones, or select No Ringtone.
answered 2 years, 3 months ago
by
Dan L.
Question
what is threaded text messaging
asked 2 years, 3 months ago
by
LINDA
on Samsung Montage
1 answer
Answers
answer 1
All text messages in a conversation are together.
answered 2 years, 3 months ago
by
Dan L.
Question
can it connect to a Mac computer?
If so, how do you transfer pictures from phone to Mac?
asked 2 years, 3 months ago
by
anonymous
on Samsung Montage
1 answer
Answers
answer 1
See the Samsung Montage user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/VMU_SPH-M390_UG_Eng.pdf
Mass Storage . . . . . . . . . . . . . . . . . . . 67

The microSD card(not included) in your phone will appear like a USB drive when connected to your Mac via USB cable.
answered 2 years, 2 months ago
by
Dan L.
Question
can I pay for the $40 Unlimited PayLo plan with top up cards from month to month?
asked 2 years, 2 months ago
by
Rori
Maryland
on Samsung Montage
1 answer
Answers
answer 1
yes
answered 2 years, 2 months ago
by
Dan L.
Question
Is it touch screen?
asked 2 years, 2 months ago
by
Samuel
on Samsung Montage
1 answer
Answers
answer 1
no
answered 2 years, 2 months ago
by
Dan L.
Question
Does the keyboard light up?
asked 2 years, 2 months ago
by
Bonny
on Samsung Montage
1 answer
Answers
answer 1
yes
answered 2 years, 2 months ago
by
Dan L.
Question
Can I switch between the PayLo plans?
Would I be able to get the $20/month plan for a few months and then switch to the $30/month plan if I plan to use more minutes a certain month?
asked 2 years, 2 months ago
by
Yiorgos
on Samsung Montage
1 answer
Answers
answer 1
Yes, but there are some things that you need to know before switching plans.
• Here is your answer from the Help FAQs at http://virginmobileusa.custhelp.com

You can change plans as your needs change as long as your account is active. And you will lose any unused minutes when you switch plans. So it's a good idea to use up all your minutes before you make the switch, according to the Help FAQs. Note that you will not be able to return to any expired plan (no longer offered) if you decide to change plans.

http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3324/kw/switching

• Log into your account. [MANAGE MY ACCOUNT at the top of this page.] On the Account Overview tab click on 'Change My Plan'. From there you can see the plans that are available for your phone.

Or click 'SUPPORT' at the top of this page and ask Virgin Mobile's Customer Care.
answered 2 years, 2 months ago
by
Dan L.
Question
is this a GSM compatible phone?
asked 2 years, 2 months ago
by
Aaron
on Samsung Montage
1 answer
Answers
answer 1
No, all Virgin Mobile USA phones use CDMA.
answered 2 years, 2 months ago
by
Dan L.
Question
Does this phone have Song ID?
asked 2 years, 2 months ago
by
Reader Goodloe
on Samsung Montage
1 answer
Answers
answer 1
Yes. Song ID is available on all Virgin Mobile phones.

Here's some details about the Song ID service on Virgin Mobile:

Know about Song ID              http://virginmobileusa.custhelp.com/app/answers/detail/a_id/2445
Learn how to use Song ID     http://virginmobileusa.custhelp.com/app/answers/detail/a_id/2446
Access your Song ID             http://virginmobileusa.custhelp.com/app/answers/detail/a_id/2447
Cost for Song ID cost           http://virginmobileusa.custhelp.com/app/answers/detail/a_id/2448
answered 2 years, 2 months ago
by
Dan L.
Question
Is there are charge for calling 411?
asked 2 years, 7 months ago
by
gina
on Samsung Montage
1 answer
Answers
answer 1
Virgin Mobile answered your question in the FAQs:

Understand 411 and how much it costs on your Virgin Mobile plan

You can't make a call if you don't know the number, so let us help. Virgin Mobile's 411 service goes above and beyond directory assistance. It includes free call completion, as well as movie listings, restaurant reservations, sports scores, horoscopes, and weather forecasts. You will also receive the 411 listing via text message free of charge! Virgin Mobile's 411 service calls $1.75 per call plus standard airtime charges.

http://virginmobileusa.custhelp.com/app/answers/detail/a_id/2067/
answered 2 years, 7 months ago
by
Dan L.
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