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Customer Questions & Answers for
Samsung Montage

Staying in touch is easy with the Samsung Montage's slide-out QWERTY keyboard for faster texting, 2.0MP Camera/Camcorder, Bluetooth, threaded text messaging, email and web access.
Customer Questions & Answers:
388 Questions
 | 
436 Answers
Overall Rating:
3.138 out of 5
3.1
out of
5
Product Details

Questions & Answers for Samsung Montage

Question
what does wireless emergency capable mean?
asked 1 year, 8 months ago
by
pattymck
on Samsung Montage
1 answer
Answers
answer 1
Wireless Emergency Alerts (WEA), also known as CMAS, is a part of a national alerting system called IPAWS (Integrated Public Alert and Warning System) that enables emergency management officials to rapidly disseminate the warnings and safety information via text alerts to wireless phones based on the phones’ geographic location, The Federal Emergency Management Agency or FEMA is responsible for receiving the alerting information and forwarding the alerts to participating wireless carriers such as Virgin Mobile. Such alerts may come from the President of the United States; the National Weather Service, state or county public safety officials. This system is integrated into the same national alerting services that serve television and radio today.

For more information see: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5657/

Wireless Emergency Alerts were recently used before Hurricane Sandy, as a recent example of WEA.
answered 1 year, 8 months ago
by
Dan L.
Question
does this phone have a memory card slot'
asked 1 year, 8 months ago
by
lori
on Samsung Montage
1 answer
Answers
answer 1
External memory card supported up to 32GB(not included) for the Samsung Montage.

Some microSD cards available on this webpage: http://www.virginmobileusa.com/shop/cell-phones/kyocera-s2300-phone/features/#accessories
answered 1 year, 8 months ago
by
Dan L.
Question
can i get unlimited text for 20$ month
asked 1 year, 8 months ago
by
william
45103
on Samsung Montage
1 answer
Answers
answer 1
You should get the $35 per month Beyond Talk plan. You get unlimited domestic messages (Text, IM, Email, Picture) every month. You'll need one of the Beyond Talk phones for this plan.

The $20 per month payLo plan provides 400 minutes of domestic talk minutes with one of the payLo phones. Text messages are not included but are available for 15¢ each.

payLo is Virgin Mobile's value brand, offering monthly and Pay As You Go plans. There are 4 payLo plans for the payLo phones. All the payLo plans and the Basic Rate plan will only work with the payLo phones.

   payLo                          Monthly Talk Minutes                         Messages                               Web Access                 
   Plans                                                                                (Text, IM, Email, Picture)
   • $40/month                     UNLIMITED                                    UNLIMITED                                   50MB
   • $30/month                          1,500                                            1,500                                        30MB
   • $20/month                            400                                                 *                                                *
   • $20 every 90 days            20¢/minute                                         *                                                *
      *Text, email, IM messages cost 15¢ each, picture messages 25¢ each, web access $1.50/mb

The payLo plans and the payLo phones are described at:  http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/
The Basic Rate is described at:                                            http://www.virginmobileusa.com/legal/general-terms-and-conditions-paylo#basic_rate

All of the Beyond Talk plans feature Unlimited Web, Unlimited Data, and Unlimited Domestic Messaging(Text, IM, Email, Picture messages) - with varying number of domestic Talk Minutes - starting at just $35/month. And the device lineup starts with Apple iPhones and includes affordable Android™-powered 3G and 4G phones from top manufacturers - HTC, Kyocera, LG, Motorola and Samsung.

   Beyond Talk               Monthly Talk Minutes                      Messages                                   Web Access                 
         Plans                                                                    (Text, IM, Email, Picture)
   • $55/month                        UNLIMITED                              UNLIMITED                                  UNLIMITED
   • $45/month                            1,200                                   UNLIMITED                                  UNLIMITED
   • $35/month                              300                                    UNLIMITED                                  UNLIMITED
      http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans/overview/#overview
answered 1 year, 8 months ago
by
Dan L.
Question
can the montage phone recieve sms messages from facebook
asked 1 year, 8 months ago
by
wendy
on Samsung Montage
1 answer
Answers
answer 1
It should.

All questions and answers on this board are from fellow Virgin Mobile customers. We help each other out here. Virgin Mobile staff monitor the content but generally don't comment here.

For the most accurate answer click 'Support' at the top of this page and ask Virgin Mobile's Customer Care.
answered 1 year, 7 months ago
by
Dan L.
Question
Java application support
Can this phone support sideloaded Java files from the SD card? i know VirginXL has games available.
asked 1 year, 7 months ago
by
Paulson
on Samsung Montage
1 answer
Answers
answer 1
Probably not. Virgin Mobile secures their devices.

All questions and answers on this board are from fellow Virgin Mobile customers. We help each other out here. Virgin Mobile staff monitor the content but generally don't comment here.

For the most accurate answer click 'Support' at the top of this page and ask Virgin Mobile's Customer Care.
answered 1 year, 7 months ago
by
Dan L.
Question
can samsung montage use memory card?
asked 1 year, 7 months ago
by
April
Raleigh, NC
on Samsung Montage
1 answer
Answers
answer 1
Yes. External memory card supported up to 32GB(not included)
See the FEATURES at: http://www.virginmobileusa.com/shop/cell-phones/samsung-montage-phone/features/
answered 1 year, 7 months ago
by
Dan L.
Question
Adding wallpapers and ringtones?
1. I added a wallpaper via a MicroSD card with the right resolution (320 x 240) and when I view it in the album it looks fine and fills the entire screen. However, when I saved it as the wallpaper, the messages/contacts bar ends up squishing the image. Is there another resolution I should use to make it fit properly or is there a way to make it so the wallpaper will go be unaffected?

Also, when I take out the keyboard the image is stretched horizontally. Is that fixable or just something that's set?

2. In terms of adding a ringtone, I have a MicroSD card and the phone was able to play some music that was preexisting already on the card. Is there anyway to add an audio file on the card as a ringtone? Does it have to be under a certain folder name for the phone to accept it?
asked 1 year, 8 months ago
by
Phillip
on Samsung Montage
1 answer
Answers
answer 1
See the Samsung Montage user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/VMU_SPH-M390_UG_Eng.pdf
Section 10: Settings ........................73
Display . . . . . . . . . . . . . . . . . . . . . . . . 73
Ringtones . . . . . . . . . . . . . . . . . . . . . . 78

You can get ringtones from Virgin XL. Click MY STUFF on your phone, then click GET MORE RINGTONES. The $40 and $30 per month plans include unlimited access to Virgin XL on your phone where you can view and download Virgin Mobile's selection of games, apps, ringtones, graphics, and more. Virgin XL costs 15¢/day for the other payLo plans.
answered 1 year, 7 months ago
by
Dan L.
Question
how do I put the battery in?
bACK DOES NOT COME OFF
asked 1 year, 7 months ago
by
TEDI
on Samsung Montage
1 answer
Answers
answer 1
See the Samsung Montage user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/VMU_SPH-M390_UG_Eng.pdf

Battery . . . . . . . . . . . . . . . . . . . . . . . . . .6
answered 1 year, 7 months ago
by
Dan L.
Question
can you use this under the assurance wireless program?
asked 1 year, 7 months ago
by
terri
phoenixville
on Samsung Montage
1 answer
Answers
answer 1
All the payLo phones are compatible with the Assurance Wireless plans except the Samsung Montage and Samsung Entro. The current Beyond Talk phones will not work with your plan.

You can find other answers on the Assurance Wireless website which can be found on this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3340. Then click on the FAQ tab on their website.

For the most accurate answer click 'SUPPORT' at the top of this page and ask Virgin Mobile's Customer Care.
answered 1 year, 7 months ago
by
Dan L.
Question
Does the display also turn when you use the slide out keyboard?
asked 1 year, 7 months ago
by
Michelle
NC
on Samsung Montage
1 answer
Answers
answer 1
Yes. You can see a video of Virgin Mobile's Samsung Montage at Youtube.
answered 1 year, 7 months ago
by
Dan L.
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