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Customer Questions & Answers for
Samsung Montage

Staying in touch is easy with the Samsung Montage's slide-out QWERTY keyboard for faster texting, 2.0MP Camera/Camcorder, Bluetooth, threaded text messaging, email and web access.
Customer Questions & Answers:
388 Questions
 | 
436 Answers
Overall Rating:
3.138 out of 5
3.1
out of
5
Product Details

Questions & Answers for Samsung Montage

Question
Is there a windows app which will allow syncing to this phone when connected to pc?
asked 1 year, 8 months ago
by
Paul B.
pA
on Samsung Montage
1 answer
Answers
answer 1
The Samsung Montage comes with a USB Data Cable which you can use for charging or to sync music and files. Your PC will see your Samsung Montage as a USB flash drive when it is equipped with a microSD card and connected to your PC with the USB Data Cable.

See pages 12 and 67 in the Samsung Montage user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/VMU_SPH-M390_UG_Eng.pdf
answered 1 year, 8 months ago
by
Dan L.
Question
does this phone have wifi
asked 1 year, 8 months ago
by
chrystal
spokane valley
on Samsung Montage
1 answer
Answers
answer 1
no
answered 1 year, 8 months ago
by
Dan L.
Question
can i get unlimited text for 20$ month
asked 1 year, 8 months ago
by
william
45103
on Samsung Montage
1 answer
Answers
answer 1
You should get the $35 per month Beyond Talk plan. You get unlimited domestic messages (Text, IM, Email, Picture) every month. You'll need one of the Beyond Talk phones for this plan.

The $20 per month payLo plan provides 400 minutes of domestic talk minutes with one of the payLo phones. Text messages are not included but are available for 15¢ each.

payLo is Virgin Mobile's value brand, offering monthly and Pay As You Go plans. There are 4 payLo plans for the payLo phones. All the payLo plans and the Basic Rate plan will only work with the payLo phones.

   payLo                          Monthly Talk Minutes                         Messages                               Web Access                 
   Plans                                                                                (Text, IM, Email, Picture)
   • $40/month                     UNLIMITED                                    UNLIMITED                                   50MB
   • $30/month                          1,500                                            1,500                                        30MB
   • $20/month                            400                                                 *                                                *
   • $20 every 90 days            20¢/minute                                         *                                                *
      *Text, email, IM messages cost 15¢ each, picture messages 25¢ each, web access $1.50/mb

The payLo plans and the payLo phones are described at:  http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/
The Basic Rate is described at:                                            http://www.virginmobileusa.com/legal/general-terms-and-conditions-paylo#basic_rate

All of the Beyond Talk plans feature Unlimited Web, Unlimited Data, and Unlimited Domestic Messaging(Text, IM, Email, Picture messages) - with varying number of domestic Talk Minutes - starting at just $35/month. And the device lineup starts with Apple iPhones and includes affordable Android™-powered 3G and 4G phones from top manufacturers - HTC, Kyocera, LG, Motorola and Samsung.

   Beyond Talk               Monthly Talk Minutes                      Messages                                   Web Access                 
         Plans                                                                    (Text, IM, Email, Picture)
   • $55/month                        UNLIMITED                              UNLIMITED                                  UNLIMITED
   • $45/month                            1,200                                   UNLIMITED                                  UNLIMITED
   • $35/month                              300                                    UNLIMITED                                  UNLIMITED
      http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans/overview/#overview
answered 1 year, 8 months ago
by
Dan L.
Question
does montage automatically change time for day light savings?
asked 1 year, 8 months ago
by
Jo
on Samsung Montage
1 answer
Answers
answer 1
Yes. The clocks on Virgin Mobile phones are controlled by Virgin Mobile.
answered 1 year, 8 months ago
by
Dan L.
Question
Checking on full cost of plans...
I’m looking at the $40/month that includes Unlimited Talk and Unlimited Text, plus 50MB of data.

My questions is: Does it actually cost $40 exactly, or are there taxes, fees, hidden costs, that make it add up to $50-60.00?

Thank you!

Steve
asked 1 year, 8 months ago
by
Steve
on Samsung Montage
1 answer
Answers
answer 1
Maybe, depends where you live.

Virgin Mobile answered your question in the FAQs above:

You're charged sales tax on Top-Ups, purchases of equipment and accessories, and shipping & handling charges where required by law. The amount of tax is based on the billing address of the debit/credit card or PayPal account you use.
http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/#faqs
answered 1 year, 8 months ago
by
Dan L.
Question
Can I switch from Beyond Talk to PayLo?
I have a Samsung INtercept and use Beyond Talk at $35/mo. After a year I find I do not need all the Beyond Talk features. PayLo would fit my uses just fine: I call and do limited texting.
Can I switch to PayLo in my next top-up? IF so, how do I go about making this change?
asked 1 year, 8 months ago
by
M.S.,
Virginia
on Samsung Montage
1 answer
Answers
answer 1
Yes. You may end up buying a new phone and losing any money in your account. According to the Terms and Conditions:

• Virgin Mobile and payLo accounts are maintained separately. If you switch between a Virgin Mobile service plan and a payLo service plan, your Virgin Mobile or payLo account (as applicable) may be closed and you may be given a new Virgin Mobile or payLo account (as applicable).

• You may switch current service plans, including between Virgin Mobile and payLo. When you switch service plans, you will not receive a refund of any portion of any previously paid service charges and you will lose all of your remaining unused minutes, messages, and data allotment.

• Some service plans are available only on certain phones.
http://www.virginmobileusa.com/legal/general-terms-and-conditions-no-annual-contract
    - Only the Beyond Talk plans will work on the Samsung Intercept. You will need to buy one of the payLo phones before changing plans.

• Log into your account. [MANAGE MY ACCOUNT at the top of this page.] On the Account Overview tab click on 'Change My Plan'. From there you can see the alternate plans that are available for your phone model.

Or click 'SUPPORT' at the top of this page and ask Virgin Mobile's Customer Care.
answered 1 year, 8 months ago
by
Dan L.
Question
How does the texts on the $20 month plan work? Does it just use up the $20?
asked 1 year, 8 months ago
by
Nicole
on Samsung Montage
1 answer
Answers
answer 1
The $20/month payLo plan provides 400 minutes of domestic, inbound/outbound calls. Anything else such as messages (text, email, and IM) cost extra. Text, email, IM messages cost 15¢ each, picture messages 25¢ each, web access $1.50/mb, additional minutes 10¢ each. Money is pulled from your Virgin Mobile account to pay for messages.

Add money to your Virgin Mobile account the same way that you pay for your monthly service. You can use Virgin Mobile Top-Up cards, credit/debit cards, or a registered PayPal account. The money you add to your account stays there until you use it for messages, picture messages, web access, etc. Click TOP-UP on this web page or hit the UP navigation key on your phone to start the payment process.
answered 1 year, 8 months ago
by
Dan L.
Question
could i use this phone with my assurance account?
asked 1 year, 8 months ago
by
yolonda
on Samsung Montage
1 answer
Answers
answer 1
No, the Assurance Wireless plans are not available on the Samsung Montage and Samsung Entro. The other payLo phones are compatible with the Assurance Wireless plans. The current Beyond Talk phones will not work with your plan.

You can find other answers on the Assurance Wireless website which can be found on this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3340. Then click on the FAQ tab on their website.

For the most accurate answer click 'SUPPORT' at the top of this page and ask Virgin Mobile's Customer Care.
answered 1 year, 8 months ago
by
Dan L.
Question
Can I use my bluetooth?
Can I use my Motorola h720 blue tooth with this phone?
asked 1 year, 8 months ago
by
Mrs. Burch
Philadelphia, Pa
on Samsung Montage
1 answer
Answers
answer 1
It should work. The Samsung Montage has Bluetooth version 3.0 and your headset version 2.1.
answered 1 year, 8 months ago
by
Dan L.
Question
Can any Virgin mobile plan be used on the Samsung Montage or does it have to be a Pay-Lo plan?
asked 1 year, 8 months ago
by
Shanna
on Samsung Montage
1 answer
Answers
answer 1
Only the payLo plans are available when setting up the Samsung Montage and the other payLo phones from Virgin Mobile USA.
answered 1 year, 8 months ago
by
Dan L.
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