Looking for Answers about this Product?

Customer Questions & Answers for
Samsung Montage

Staying in touch is easy with the Samsung Montage's slide-out QWERTY keyboard for faster texting, 2.0MP Camera/Camcorder, Bluetooth, threaded text messaging, email and web access.
Customer Questions & Answers:
385 Questions
 | 
434 Answers
Overall Rating:
3.138 out of 5
3.1
out of
5
Product Details

Questions & Answers for Samsung Montage

Question
3 WAY CALLING
Does this phone come with the 3-Way feature?
asked 5 months, 3 weeks ago
by
Jeff
on Samsung Montage
1 answer
Answers
answer 1
Probably not.

All plans from Virgin Mobile include Caller ID, Call Forwarding(most phones), Call Waiting, 3-Way Conference Calling(most phones), and Voicemail.
• Three-way calling is not supported on most Virgin Mobile and Assurance Wireless devices released prior to 2013. Three-way calling works on the
following Virgin Mobile and Assurance Wireless devices:

   1- BlackBerry Curve 8530
   2- iPhone 4
   3- iPhone 4S
   4- Samsung Galaxy S II - Three-way calling will be enabled with a software update scheduled for Q1 2013
   5- Samsung Galaxy Victory 4G LTE
   6- Kyocera Event
   7- Kyocera Brio(payLo and Assurance Wireless plans)
   The following phones should also work with three-way calling since they were released during 2013: iPhone 5/5s, Samsung Galaxy S III, Supreme, Awe,
    Reef, HTC Desire.

• System Update: 3 Way Calling
   There's no additional charge to use the 3 Way Calling feature, however you'll be charged standard rates for both calls while you're connected to both calls.
   For example, if you're on the Pay As You Go plan, and you're talking to a friend, you're being charged 20¢/min for that call. If you make a second call without
   dropping the first call (to use the 3 Way Calling feature), you'll be charged 40¢/min since you're on two calls at the same time (20¢ per min, per call).
   If you're on the Monthly plan with a limited number of minutes, a minute will be used for each call for each minute of talk time.
   http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5756/

• For the further details click 'Support' at the top of this page and ask Virgin Mobile's Customer Care via phone or email. You can dial *86 on your Virgin Mobile phone, too. You can also click LIVE CHAT on the left side of this web page, if available.
answered 5 months, 3 weeks ago
by
Dan L.
Question
if i have the 40$ pre-paid plan and a ringtone cost 2.50$ will that amount come off my prepaid minutes are do i have to pay extra? how would i do that
asked 6 months ago
by
debra calleros
Ft.worth Tx.
on Samsung Montage
1 answer
Answers
answer 1
No. You can get ringtones, games and other downloads for the payLo phones from Virgin Mobile. Click MY STUFF on your phone, then click GET MORE RINGTONES.

Charges for ringtones and other downloads come out of your Virgin Mobile account. Use a Virgin Mobile Top-Up card(s), credit/debit card, or PayPal account to add money to your Virgin Mobile account before you download anything. To see or add to the balance in your Virgin Mobile account on your phone select MY ACCOUNT on the menu or click TOP-UP at the top of this page.

Note, if you use Internet Explorer or Firefox you can search these ASK & ANSWERS by using the Search box above these questions.
answered 6 months ago
by
Dan L.
Question
how do i get a memory card
asked 6 months ago
by
judydrummond
simpsonville sc
on Samsung Montage
1 answer
Answers
answer 1
Virgin Mobile has microSD cards available:
http://www.virginmobileusa.com/shop/cell-phones/kyocera-brio-phone/features/#accessories

MicroSD cards are also available at many stores. Click 'Find a Store' at the top of this page for nearby stores that sell electronics.
answered 6 months ago
by
Dan L.
Question
those this phone have gps
asked 6 months ago
by
chris
on Samsung Montage
1 answer
Answers
answer 1
no
answered 6 months ago
by
Dan L.
Question
Locking the keypad
On the Samsung Montage can the keypad be manually locked
asked 6 months ago
by
George Etheridge Jr.
on Samsung Montage
1 answer
Answers
answer 1
Yes. See the Samsung Montage user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/VMU_SPH-M390_UG_Eng.pdf

Lock Phone . . . . . . . . . . . . . . . . . . . . 82
answered 6 months ago
by
Dan L.
Question
Does this phone have GPS
asked 6 months ago
by
Red
on Samsung Montage
1 answer
Answers
answer 1
No.
answered 6 months ago
by
Dan L.
Question
Which paylo phone gets best reception?
asked 6 months ago
by
Mark Falhsing
Fort Wayne
on Samsung Montage
1 answer
Answers
answer 1
Check your COVERAGE on the top line of this webpage.
          OR
Follow the link at this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3164/kw/coverage

Be sure to select your coverage interest such as 4G, 3G Data Coverage, or Voice Coverage in the boxes above the map.

Phone reception is not just a function of the phone. It is also dependent on location, obstacles like buildings, and proximity to cellular network towers. Virgin Mobile USA phones and broadband devices use ONLY the Sprint Nationwide Network which extends throughout the US and do not roam across other networks. The Sprint Network is concentrated mostly near large cities.

"Coverage is not available everywhere and varies based on a number of factors. Our coverage maps provide high level estimates of our coverage areas when using your device outdoors under optimal conditions. Coverage isn't available everywhere. Estimating wireless coverage and signal strength is not an exact science. There are gaps in coverage within our estimated coverage areas that, along with other factors both within and beyond our control (network problems, software, signal strength, your wireless device, structures, buildings, weather, geography, topography, etc.), will result in dropped and blocked connections, slower data speeds, or otherwise impact the quality of services. Services that rely on location information, such as E911 and GPS navigation, depend on your device's ability to acquire satellite signals (typically not available indoors) and network coverage. E911 services also depend local emergency service provider systems/support. Estimated future coverage subject to change."
answered 6 months ago
by
Dan L.
Question
can I transfer my phone list from another Kyocera phone to this one
asked 6 months ago
by
Rachel
RI
on Samsung Montage
1 answer
Answers
answer 1
That depends on the features on your new and old phones. Virgin Mobile doesn't have any facilities to transfer contacts. Transferring contacts falls to the features of the sending and receiving phone such as VCF files, USB cable, microSD card, Bluetooth. Some phones let you transfer contacts, music, photos, etc. using USB cables, microSD card, Bluetooth, etc. Syncing Google Android and Apple iTunes accounts are also useful. There is no standard method between all brands/models. You may need to use a computer.

Search for 'TRANSFER' in Virgin Mobile's FAQs by clicking SUPPORT at the top of this web page, scroll down the page and click on // SEE ALL FREQUENTLY ASKED QUESTIONS. Or go to http://virginmobileusa.custhelp.com/

Note, if you use Internet Explorer or Firefox you can search these ASK & ANSWERS by using the Search box above these questions.
answered 6 months ago
by
Dan L.
Question
is this phone able to fit headphoneof 3.5m
asked 6 months ago
by
melinda fuller
ct
on Samsung Montage
1 answer
Answers
answer 1
Yes. See the Samsung Montage user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/VMU_SPH-M390_UG_Eng.pdf
Open View . . . . . . . . . . . . . . . . . . . . . .13
answered 6 months ago
by
Dan L.
Question
can i keep my old cell phone number if i buy a new one.
asked 6 months ago
by
nancie watts
sacramento ca
on Samsung Montage
1 answer
Answers
answer 1
CURRENT CUSTOMERS - PHONE SWAP
When you do a phone swap everything inside your Virgin Mobile account will be transferred to your new phone such as phone number, plan, minutes, and any balance in your account.

NEW CUSTOMERS - KEEP OLD NUMBER
► Yes, usually you can keep your old phone number when switching to Virgin Mobile.
See the following FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/895
answered 6 months ago
by
Dan L.
<<prev1...56789...39next>
Product Details