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Customer Questions & Answers for
Samsung Montage

Staying in touch is easy with the Samsung Montage's slide-out QWERTY keyboard for faster texting, 2.0MP Camera/Camcorder, Bluetooth, threaded text messaging, email and web access.
Customer Questions & Answers:
407 Questions
 | 
465 Answers
Overall Rating:
3.134 out of 5
3.1
out of
5
Product Details

Questions & Answers for Samsung Montage

Question
is this a touch screen and if not do you have a paylo phone does have a touch screen
asked 1 year, 3 months ago
by
essie
boston
on Samsung Montage
1 answer
Answers
answer 1
None of the payLo phones have a touch screen.
answered 1 year, 2 months ago
by
Dan L.
Question
do i have to buy a new phone? I like my old one
do I have to buy a new Kyocera ore any new phone to start one of your planes I like to get the $40.00 plane
asked 1 year, 3 months ago
by
pussycat
on Samsung Montage
1 answer
Answers
answer 1
• The payLo plans are only available when setting up a payLo phone from Virgin Mobile USA.
See the current payLo phones at: http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/#overview

• Phones from other carriers will not work with payLo plans nor Beyond Talk plans.

Virgin Mobile USA phones are available on this website, at local stores, and elsewhere. It doesn't matter where you buy the phone as long as it is one of the payLo phones from Virgin Mobile USA. Click 'Find A Store' at the top of this page for local nearby stores.

See more info at: http://www.virginmobileusa.com/resources/CTIAFAQ.pdf

Virgin Mobile now takes trade-ins. When shopping for a phone on this website click on the GET PAID TO TRADE tab.
answered 1 year, 3 months ago
by
Dan L.
Question
does any of the beyond talk and text phones work with assurance wireless plans
\
asked 1 year, 3 months ago
by
racquel
on Samsung Montage
1 answer
Answers
answer 1
No. The Assurance Wireless plans will appear when setting up any payLo phone.
     You can see the current line of payLo phones at:          http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/#overview

► Virgin Mobile answered your question in the Assurance Wireless FAQs:
     Can I use an Android™ phone with an Assurance Wireless account?
     No, an Android™-powered phone cannot be used with an Assurance Wireless account
answered 1 year, 3 months ago
by
Dan L.
Question
can I keep my old cell phone number
had a Motorola cell phone that is burned out
asked 1 year, 3 months ago
by
sharon conte
altoona PA.
on Samsung Montage
1 answer
Answers
answer 1
► Yes, usually you can keep your old phone number when switching to Virgin Mobile.
See the following FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/895
answered 1 year, 3 months ago
by
Dan L.
Question
where is the $80 per year plan
asked 1 year, 3 months ago
by
michael
on Samsung Montage
2 answers
Answers
answer 1
There is a $20 every three mo plan ($80/year), but it's a 20 cent/min talk / .15 text. If you are using VM as your primary phone, the chances of blowing thru the $80 limit is pretty good. 400 minutes goes amazingly fast. If, however, this phone is used as a backup/emergency one (as my VM is) the plan is perfect.
answered 8 months ago
by
Chas P
S San Joaquin Valley, CA
answer 2
Sorry, all the Beyond Talk AND payLo plans are month-to-month. Near the end of your month you should get a Virgin Alert reminder that it's time to Top-Up. You may also get a phone call reminding you to pay for your next month. You can use a Virgin Mobile Top-Up card, credit/debit card, or a PayPal account to pay for your next month of service. Select MY ACCOUNT on your phone or click TOP-UP at the top of this web page to start the process.

If you are worried about missing your payment date you can pay up to one month in advance.
http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5571

Or you can set Auto Top-Up to automatically pay every month from your credit/debit card or PayPal account.
http://virginmobileusa.custhelp.com/app/answers/detail/a_id/926

EXPIRED BASIC RATE PLAN
The payLo Service Preserver Program lets you keep your Virgin Mobile account active for one year without a payment. The Service Preserver Program does not provide any minutes, messages or web access. The Service Preserver Program can only be used with the Basic Rate plan and cannot be used with any other payLo or Beyond Talk plan. You still need to keep a balance in your account to use your phone according to your Basic Rate plan. The money you add to your account to qualify for Service Preserver Program is yours to pay for calling, texting, messages, web access, ringtones, etc.

http://www.virginmobileusa.com/legal/terms-of-service-paylo#paylo_service_preserver_program
http://www.virginmobileusa.com/help-support/1yearofservice.html

► System Update: Service Preserver Program
     • Monthly Plan Customers: Effective 12/31/12, Monthly Plan customers will no longer be eligible for the $90 Service Preserver offering.
     • Pay As You Go Customers: Effective 12/31/12, Pay As You Go Plan customers who want to take advantage of the Service Preserver offering must
       add the $90 to their account all at one time (in one single transaction).
       http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5745

► Virgin Mobile's offer for the Basic Rate plan, also known as Pay As You Go, expired as of Jun. 24, 2013. The Basic Rate plan is no longer available to new customers nor to current customers wishing to switch plans.

Current customers with the Basic Rate plan active in an account will be grandfathered and can keep the plan until the plan is discontinued as long as they don't change plans or let their accounts expire. If a current customer with an active Basic Rate plan changes to a monthly plan($20, $30, or $40 per month) the Basic Rate plan will no longer be available to them.
answered 1 year, 3 months ago
by
Dan L.
Question
Can I purchase a paylo phone and use my account ballance to pay for it?
asked 1 year, 3 months ago
by
Arthur Roller
on Samsung Montage
1 answer
Answers
answer 1
If you have enough money in your Virgin Mobile account to pay for your selected phone then you can pay with the balance in your account.

Click ADD TO CART next to the phone you want.
Click CHECK OUT.
Fill in all the SHIPPING INFO.
Click the pull-down menu under PAYMENT METHOD under BILLING INFO.
Select 'My Cash Balance'.
Finish the CHECK OUT process.
answered 1 year, 3 months ago
by
Dan L.
Question
Is it Wi-Fi compatible?
asked 1 year, 3 months ago
by
Imelda
on Samsung Montage
1 answer
Answers
answer 1
No. None of the payLo phones have Wi-Fi.
answered 1 year, 2 months ago
by
Dan L.
Question
How do I turn off the alert beep for missed calls?
asked 1 year, 3 months ago
by
Linda
on Samsung Montage
1 answer
Answers
answer 1
You can't change that setting. See the Samsung Montage user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/VMU_SPH-M390_UG_Eng.pdf
answered 1 year, 3 months ago
by
Dan L.
Question
Can I play my music on my speakers vea Bluetooth ?
asked 1 year, 3 months ago
by
Carlos
Kearns ut
on Samsung Montage
1 answer
Answers
answer 1
Maybe. Bluetooth phones have "profiles" that allow them to communicate with devices that use that profile. Check the owners manual for your speakers. To pair your phone with your speakers, the speakers must use one of the Bluetooth profiles that are also on the Samsung Montage.

According to the Samsung site, the Samsung Montage has the following profiles.
Bluetooth®; Bluetooth® Profiles, A2DP, AVRCP, FTP, GOEP, HFP 1.5, HSP, OPP, PBAP, SBC, SDAP, SPP; HTML Browser; WAP Browser; Java™
answered 1 year, 3 months ago
by
Dan L.
Question
Can this phone be used for Assurance Wireless phones
I have an Assurance phone. Can the phones here be used with Assurance Wireless?
asked 1 year, 3 months ago
by
Rob
Knowles
on Samsung Montage
1 answer
Answers
answer 1
Yes, all the payLo phones are compatible with the Assurance Wireless plans. You can buy Virgin Mobile USA phones on this website, elsewhere online, or at a local store. It doesn't matter where you buy the phone as long as it is one of the payLo phones mentioned. The current Beyond Talk phones will not work with Assurance Wireless plans.

See the current payLo phones at:         http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/#overview

Click 'Find a Store' at the top of this page for nearby stores that sell Virgin Mobile phones.

You can find other answers on the Assurance Wireless website by following the link on this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3340. Then click on the FAQ tab on their website.

For the most accurate answer click 'SUPPORT' at the top of this page and ask Virgin Mobile's Customer Care.
answered 1 year, 3 months ago
by
Dan L.
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