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Customer Questions & Answers for
Samsung Montage

Staying in touch is easy with the Samsung Montage's slide-out QWERTY keyboard for faster texting, 2.0MP Camera/Camcorder, Bluetooth, threaded text messaging, email and web access.
Customer Questions & Answers:
403 Questions
 | 
461 Answers
Overall Rating:
3.13 out of 5
3.1
out of
5
Product Details

Questions & Answers for Samsung Montage

Question
where is the $80 per year plan
asked 9 months ago
by
michael
on Samsung Montage
2 answers
Answers
answer 1
There is a $20 every three mo plan ($80/year), but it's a 20 cent/min talk / .15 text. If you are using VM as your primary phone, the chances of blowing thru the $80 limit is pretty good. 400 minutes goes amazingly fast. If, however, this phone is used as a backup/emergency one (as my VM is) the plan is perfect.
answered 3 months, 2 weeks ago
by
Chas P
S San Joaquin Valley, CA
answer 2
Sorry, all the Beyond Talk AND payLo plans are month-to-month. Near the end of your month you should get a Virgin Alert reminder that it's time to Top-Up. You may also get a phone call reminding you to pay for your next month. You can use a Virgin Mobile Top-Up card, credit/debit card, or a PayPal account to pay for your next month of service. Select MY ACCOUNT on your phone or click TOP-UP at the top of this web page to start the process.

If you are worried about missing your payment date you can pay up to one month in advance.
http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5571

Or you can set Auto Top-Up to automatically pay every month from your credit/debit card or PayPal account.
http://virginmobileusa.custhelp.com/app/answers/detail/a_id/926

EXPIRED BASIC RATE PLAN
The payLo Service Preserver Program lets you keep your Virgin Mobile account active for one year without a payment. The Service Preserver Program does not provide any minutes, messages or web access. The Service Preserver Program can only be used with the Basic Rate plan and cannot be used with any other payLo or Beyond Talk plan. You still need to keep a balance in your account to use your phone according to your Basic Rate plan. The money you add to your account to qualify for Service Preserver Program is yours to pay for calling, texting, messages, web access, ringtones, etc.

http://www.virginmobileusa.com/legal/terms-of-service-paylo#paylo_service_preserver_program
http://www.virginmobileusa.com/help-support/1yearofservice.html

► System Update: Service Preserver Program
     • Monthly Plan Customers: Effective 12/31/12, Monthly Plan customers will no longer be eligible for the $90 Service Preserver offering.
     • Pay As You Go Customers: Effective 12/31/12, Pay As You Go Plan customers who want to take advantage of the Service Preserver offering must
       add the $90 to their account all at one time (in one single transaction).
       http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5745

► Virgin Mobile's offer for the Basic Rate plan, also known as Pay As You Go, expired as of Jun. 24, 2013. The Basic Rate plan is no longer available to new customers nor to current customers wishing to switch plans.

Current customers with the Basic Rate plan active in an account will be grandfathered and can keep the plan until the plan is discontinued as long as they don't change plans or let their accounts expire. If a current customer with an active Basic Rate plan changes to a monthly plan($20, $30, or $40 per month) the Basic Rate plan will no longer be available to them.
answered 9 months ago
by
Dan L.
Question
Can I purchase a paylo phone and use my account ballance to pay for it?
asked 9 months ago
by
Arthur Roller
on Samsung Montage
1 answer
Answers
answer 1
If you have enough money in your Virgin Mobile account to pay for your selected phone then you can pay with the balance in your account.

Click ADD TO CART next to the phone you want.
Click CHECK OUT.
Fill in all the SHIPPING INFO.
Click the pull-down menu under PAYMENT METHOD under BILLING INFO.
Select 'My Cash Balance'.
Finish the CHECK OUT process.
answered 9 months ago
by
Dan L.
Question
Is it Wi-Fi compatible?
asked 9 months ago
by
Imelda
on Samsung Montage
1 answer
Answers
answer 1
No. None of the payLo phones have Wi-Fi.
answered 9 months ago
by
Dan L.
Question
How do I turn off the alert beep for missed calls?
asked 10 months ago
by
Linda
on Samsung Montage
1 answer
Answers
answer 1
You can't change that setting. See the Samsung Montage user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/VMU_SPH-M390_UG_Eng.pdf
answered 9 months ago
by
Dan L.
Question
Can I play my music on my speakers vea Bluetooth ?
asked 10 months ago
by
Carlos
Kearns ut
on Samsung Montage
1 answer
Answers
answer 1
Maybe. Bluetooth phones have "profiles" that allow them to communicate with devices that use that profile. Check the owners manual for your speakers. To pair your phone with your speakers, the speakers must use one of the Bluetooth profiles that are also on the Samsung Montage.

According to the Samsung site, the Samsung Montage has the following profiles.
Bluetooth®; Bluetooth® Profiles, A2DP, AVRCP, FTP, GOEP, HFP 1.5, HSP, OPP, PBAP, SBC, SDAP, SPP; HTML Browser; WAP Browser; Java™
answered 9 months ago
by
Dan L.
Question
Can this phone be used for Assurance Wireless phones
I have an Assurance phone. Can the phones here be used with Assurance Wireless?
asked 10 months ago
by
Rob
Knowles
on Samsung Montage
1 answer
Answers
answer 1
Yes, all the payLo phones are compatible with the Assurance Wireless plans. You can buy Virgin Mobile USA phones on this website, elsewhere online, or at a local store. It doesn't matter where you buy the phone as long as it is one of the payLo phones mentioned. The current Beyond Talk phones will not work with Assurance Wireless plans.

See the current payLo phones at:         http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/#overview

Click 'Find a Store' at the top of this page for nearby stores that sell Virgin Mobile phones.

You can find other answers on the Assurance Wireless website by following the link on this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3340. Then click on the FAQ tab on their website.

For the most accurate answer click 'SUPPORT' at the top of this page and ask Virgin Mobile's Customer Care.
answered 9 months ago
by
Dan L.
Question
does this phone have a slot for memory card
asked 10 months ago
by
cindi
boston ma
on Samsung Montage
1 answer
Answers
answer 1
Yes. External memory card supported up to 32GB

http://www.virginmobileusa.com/shop/cell-phones/samsung-montage-phone/features/#features
answered 9 months ago
by
Dan L.
Question
my current phone broke, can i use my same number with this phone?
asked 10 months ago
by
sara mahan
United States
on Samsung Montage
1 answer
Answers
answer 1
Yes, as long as you have a payLo or Assurance Wireless plan. The Samsung Montage doesn't work with the Beyond Talk plans or other carriers.
answered 10 months ago
by
Dan L.
Question
Can i get on Facebook with this?
asked 10 months ago
by
Jill Ranae Kidman
on Samsung Montage
1 answer
Answers
answer 1
no
answered 10 months ago
by
Dan L.
Question
Carry Over
Does this phone carry over any unused minutes to the next month?
asked 10 months ago
by
Morrigan Black
on Samsung Montage
1 answer
Answers
answer 1
No. Minutes expire at the end of your month for all payLo and Beyond Talk plans. 'Unused monthly services, including, but not limited to, plan minutes, messages or data allotments, expire at the end of each month or when a customer switches service plans and do not carry forward.' Use them or lose them.

http://www.virginmobileusa.com/legal/important-service-product-information.html

Note, if you use Internet Explorer or Firefox you can search these ASK & ANSWERS by using the Search box above these questions.
answered 10 months ago
by
Dan L.
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