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Customer Questions & Answers for
Virgin Mobile Awe

Featuring a bright 4-inch IPS touchscreen display, 5MP camera with flash and video capture, and a front-facing camera for video chat, Awe has everything you need to stay social.
Customer Questions & Answers:
219 Questions
 | 
183 Answers
Overall Rating:
4.098 out of 5
4.1
out of
5
Product Details

Questions & Answers for Virgin Mobile Awe

Question
If I purchased this phone would I still keep my grandfathered $25 / mth tariff?
VIRGIN MOBILE AWE

Thank you
asked 6 months ago
by
Paul
on Virgin Mobile Awe
2 answers
Answers
answer 1
I was able to keep my $25/mo plan.
answered 4 months, 2 weeks ago
by
Walter
answer 2
No. To keep your $25/month Beyond Talk plan you should read this FAQ before buying one of the smartphones:

http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5667/
answered 6 months ago
by
Dan L.
Question
Where can I find a protective case for this phone? Virgin Mobile AWE. Will buy online or in store. Does this phone go by another name?
asked 6 months ago
by
Margaret
Youngstown, OH
on Virgin Mobile Awe
2 answers
Answers
answer 1
There are quite a few available on eBay.
answered 3 months, 3 weeks ago
by
Kim
Jackson, MI
answer 2
Yes~Its The ZTE AWE[N800]
answered 6 months ago
by
Sebastian
Question
Lose $25 plan on this phone?
I am very confused. Searching through various forums it seems some people are being allowed to keep the plan and some are not. Id like to buy this phone but dont want to lose the plan. Any information??
asked 4 months, 1 week ago
by
Kenzy
on Virgin Mobile Awe
2 answers
Answers
answer 1
If you swap the phone instead of activating it..You will be able to keep your 25$ plan
answered 2 months, 3 weeks ago
by
Mike
answer 2
All questions and answers on this board are from fellow Virgin Mobile customers. We help each other out here. Virgin Mobile staff monitor the content but generally don't comment here.

The information in the following FAQ that Virgin Mobile USA provides should answer your question definitively. You should go by Virgin Mobile's response.

Learn about new Beyond Talk device upgrade rules      http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5667/
"...The following smartphones launched before May 1, 2012 and are therefore not subject to the new device upgrade rules at this time: Venture™, LG® Optimus™ Slider, HTC® Wildfire S™, Motorola Triumph™, LG ® Optimus V™, Blackberry ® Curve™ 8530."

Only the Venture is still available on this website. The other phones may still be available at stores or online. Click 'Find a Store' at the top of this page for nearby stores or check their online website.

For the most accurate answer click 'Support' at the top of this page and ask Virgin Mobile's Customer Care via phone or email. You can dial *86 on your Virgin Mobile phone, too. You can also click LIVE CHAT on the left side of this web page, if available.
answered 4 months, 1 week ago
by
Dan L.
Question
Can you take screenshots with the ZTE Awe? If so, how do you do it?
asked 6 months ago
by
Natasha
on Virgin Mobile Awe
2 answers
Answers
answer 1
Yes. Press and hold the Power and Volume Down buttons simultaneously. It will save a screen capture image in the regular photos area.
answered 5 months ago
by
MarkJ
answer 2
I've owned this phone for a week now, and have not been able to figure it out! Some people have said to press the power button and the volume button, I have tried this and a combination of all the buttons and nothing works for me. If someone does know how, I wish they would post the exact directions, because it does not work on my phone.
answered 5 months, 4 weeks ago
by
Joni
Question
HOW MUCH IS THE PHONE?
asked 1 month, 4 weeks ago
by
LINDA CONNELLY
JACKSONVILLE, FL.
on Virgin Mobile Awe
2 answers
Answers
answer 1
Click ADD TO CART to see the online web price. Click REMOVE FROM CART or leave the page after viewing the price if you don't want to buy at this time.
answered 1 month, 3 weeks ago
by
Dan L.
answer 2
Add it to your cart and you'll see.
answered 1 month, 3 weeks ago
by
Gen
Question
is this phone capable of wifi hotspot?
asked 7 months ago
by
mike
VA
on Virgin Mobile Awe
2 answers
Answers
answer 1
► You need the following to create a Mobile Hotspot:
       1. One of these phones: Samsung Galaxy S II(uses 3G or 4G WiMAX network),both Apple iPhones 4 & 4S(3G network)
       2. One of the Beyond Talk plans ($35, $45, or $55 per month)
       3. The $15/month Hotspot option in your Virgin Mobile account
       http://www.virginmobileusa.com/shop/cell-phones/#/sort_love/view_grid/feature_hotspot/

       Log into your account. [MANAGE MY ACCOUNT at the top of this page.] On the Account Overview tab click on 'Change My Plan'. From there you can
       see the plans and options that are available for your phone.

       Read the legal stuff for more information:
       http://www.virginmobileusa.com/legal/general-terms-and-conditions-virgin-mobile#mobile_hotspot
answered 6 months ago
by
Dan L.
answer 2
No. It's very hard to find any information on the Virgin website about their mobile hotspot feature. I had to find out about it on another website! This is what it says in their FAQ: "Currently, Virgin Mobile only offers the Mobile Hotspot capability on the Samsung Galaxy S II 4G, iPhone 4, iPhone 4S, and HTC EVO™ V 4G." Unfortunately, it's only the most expensive phones. One of which is out of stock, another they don't seem to offer anymore. I will be going with another carrier.
answered 7 months ago
by
Kelly
Question
does virgin mobile have family plans
asked 1 month ago
by
ann
dayton
on Virgin Mobile Awe
2 answers
Answers
answer 1
Nope
answered 1 month ago
by
Ivan Yoguez
answer 2
Sorry, there are no family plans here. It is not possible to add another line to any account nor share minutes. Each phone gets its own account.
Virgin Mobile answered your question in the FAQs: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5777

Note, if you use Internet Explorer or Firefox you can search these ASK & ANSWERS by using the Search box above these questions.
answered 1 month ago
by
Dan L.
Question
Can it use wired headsets?
Is the headphone jack on this phone compatible with headphones that have a built-in microphone?
asked 6 months ago
by
Sean
on Virgin Mobile Awe
2 answers
Answers
answer 1
Sadly~No...
answered 5 months, 4 weeks ago
by
Sebastian
answer 2
Indeed~As Long As It Has A 3.5mm Plug.
answered 5 months, 4 weeks ago
by
Sebastian
Question
which is better ZTE REEF or AWE?
Which is better ZTE REEF OR AWE??
asked 7 months ago
by
lundrack
on Virgin Mobile Awe
2 answers
Answers
answer 1
AWE is better unless, you want a phone that is water resistant; the ZTE REEF
answered 5 months, 3 weeks ago
by
looneytunes
north america
answer 2
AWE Is Better~Unless U Want A Water Resistant Phone.
answered 7 months ago
by
Prog1970
Question
do the phone VIRGIN MOBILE AWE have a front facing camera
also does the VIRGIN MOBILE AWE rear camera have flash
asked 7 months ago
by
VIRGIN MOBILE AWE
on Virgin Mobile Awe
2 answers
Answers
answer 1
yes it does have it
answered 2 weeks, 5 days ago
by
Amber
baltimore
answer 2
yes it has a 1 MP front camera (not the best buy its something) and yes the rear camera has a flash
answered 7 months ago
by
Tony
Product Details