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Customer Questions & Answers for
Virgin Mobile Awe

Featuring a bright 4-inch IPS touchscreen display, 5MP camera with flash and video capture, and a front-facing camera for video chat, Awe has everything you need to stay social.
Customer Questions & Answers:
324 Questions
 | 
286 Answers
Overall Rating:
3.859 out of 5
3.9
out of
5
Product Details

Questions & Answers for Virgin Mobile Awe

Question
does this phone cost the same in store
asked 1 year ago
by
julie
on Virgin Mobile Awe
1 answer
Answers
answer 1
Stores can ask different prices from this website.
answered 1 year ago
by
Dan L.
Question
Is this available to sell back/recycle?
asked 1 year ago
by
Kelly
on Virgin Mobile Awe
1 answer
Answers
answer 1
Virgin Mobile now takes trade-ins. When shopping for a phone on this website click on the GET PAID TO TRADE tab. For details and a list of eligible phones, see the following page:
          http://buyback.virginmobileusa.com/vmb/select

You can recycle your old phone at many electronic stores that carry Virgin Mobile phones. Click 'Find a Store' at the top of this page for nearby stores.
answered 1 year ago
by
Dan L.
Question
Can you switch carriers with this particular phone even though it does not contain a sim card?
asked 1 year ago
by
PrincessAriel
on Virgin Mobile Awe
1 answer
Answers
answer 1
Sorry, all phones from Virgin Mobile are locked. They can't be used with any other carrier.
answered 1 year ago
by
Dan L.
Question
portable wifi hotspot
i have t nexus, but no wifi, will this phone allow me to use portable hotspot?
asked 1 year ago
by
lhgerald47@gmail.com
on Virgin Mobile Awe
1 answer
Answers
answer 1
► You need the following to create a Mobile Hotspot via Wi-Fi (IEEE 802.11):
       1. One of these phones: Samsung Galaxy S II(uses 3G or 4G WiMAX network),both Apple iPhones 4 & 4S(3G network)
       2. One of the Beyond Talk plans ($35, $45, or $55 per month)
       3. The $15/month Hotspot option in your Virgin Mobile account
       http://www.virginmobileusa.com/shop/cell-phones/#/sort_love/view_grid/feature_hotspot/

       Log into your account. [MANAGE MY ACCOUNT at the top of this page.] On the Account Overview tab click on 'Change My Plan'. From there you can
       see the plans and options that are available for your phone.

       Read the legal stuff for more information:
       http://www.virginmobileusa.com/legal/general-terms-and-conditions-virgin-mobile#mobile_hotspot
answered 1 year ago
by
Dan L.
Question
does this phone have 1x data
asked 1 year ago
by
Brandon
on Virgin Mobile Awe
1 answer
Answers
answer 1
oddly, no. The ZTE Awe has 3G access (EVDO revision A).
answered 1 year ago
by
Dan L.
Question
Does this phone have/use a sim card?
asked 1 year, 2 months ago
by
AlexF
on Virgin Mobile Awe
1 answer
Answers
answer 1
No. Virgin Mobile USA phones don't use SIM cards.

Note, if you use Internet Explorer or Firefox you can search these ASK & ANSWERS by using the Search box above these questions.
answered 1 year, 2 months ago
by
Dan L.
Question
Does this phone come unlocked?
asked 1 year, 2 months ago
by
Jay
on Virgin Mobile Awe
1 answer
Answers
answer 1
no
answered 1 year, 2 months ago
by
Dan L.
Question
I,ve had a virgin phone for at least 8 years. Can I switch to a new phone at 35.00 per month and use my 127.00 in my virgin accountoward the purchase
asked 1 year, 2 months ago
by
jessie bewlay
westerly, ri
on Virgin Mobile Awe
1 answer
Answers
answer 1
SWITCH BETWEEN PAYLO AND BEYOND TALK PLANS
If you switch between a Virgin Mobile service plan(Beyond Talk) and a payLo service plan, your Virgin Mobile or payLo account (as applicable) may be closed and you may be given a new Virgin Mobile or payLo account (as applicable), and you may not transfer the balance between your Virgin Mobile account (Beyond Talk) and your payLo account. Some service plans are available only on certain phones.
http://www.virginmobileusa.com/legal/terms-of-service-no-annual-contract#switching_between_plans

SWITCH BETWEEN BEYOND TALK PLANS
Yes, you can easily change to another Beyond Talk plan but there are some things that you need to know before switching plans. Here is your answer from the Help FAQs at http://virginmobileusa.custhelp.com

You can change plans as your needs change as long as your account is active. And you will lose any unused minutes when you switch plans. So it's a good idea to use up all your minutes before you make the switch, according to the Help FAQs. Note that you will not be able to return to any expired plan (no longer offered) if you decide to change plans.

http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3324/kw/switching

HERE'S HOW
Log into your account. [MANAGE MY ACCOUNT at the top of this page.] On the Account Overview tab click on 'Change My Plan'. From there you can see the plans that are available for your phone and change it, if necessary.

BUY A PHONE ONLINE
You can pay for your cell phone from the money in your account IF your balance is large enough. When you checkout, the Payment Method will include 'My Cash Balance' if your account has a balance large enough to cover the cost of the phone.This option won't be available if you don't have enough money in your account.

You might want to contact Virgin Mobile Support for verification and questions. Click 'Support' at the top of this page and ask Virgin Mobile's Customer Care via phone or email. You can also click LIVE CHAT on the left side of this web page, if available.
answered 1 year, 2 months ago
by
Dan L.
Question
accessories for awe
Case or protector
asked 1 year, 2 months ago
by
Jason
on Virgin Mobile Awe
1 answer
Answers
answer 1
Click 'Find a Store' at the top of this page for nearby stores that sell phone accessories.
answered 1 year, 2 months ago
by
Dan L.
Question
is this phone water proof
asked 1 year, 1 month ago
by
alicia
on Virgin Mobile Awe
1 answer
Answers
answer 1
No, it's not water-resistant.

You should get the REEF. See it at:
http://www.virginmobileusa.com/shop/cell-phones/reef-phone/features/#features
answered 1 year, 1 month ago
by
Dan L.
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