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Customer Questions & Answers for
Broadband2Go

Unlimited 3G Internet just $50/month. No Contract.
Customer Questions & Answers:
2,599 Questions
 | 
2,856 Answers
Overall Rating:
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3.4
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Product Details

Questions & Answers for Broadband2Go

Question
it wont charge
asked 1 year, 3 months ago
by
jennifer
on Broadband2Go
1 answer
Answers
answer 1
This question can only be answered by calling Broadband2Go Support. Click 'SUPPORT' at the top of this page to find the Broadband2Go phone number.
answered 1 year, 3 months ago
by
Dan L.
Question
does the 4g come with the phone or is that seperate
asked 1 year, 2 months ago
by
rel
on Broadband2Go
1 answer
Answers
answer 1
4G capability must be built into any phone or Broadband2Go device that can operate at 4G data speeds.
answered 1 year, 2 months ago
by
Dan L.
Question
how much is the unlimited plans? what options do i get with it?
asked 1 year, 3 months ago
by
leroy
Oneonta
on Broadband2Go
1 answer
Answers
answer 1
There are 3 Broadband2Go plans: $35 per month, $55 per month, and $5 per day.

• Both the $35 and $55 per month plans will provide Unlimited data for 1 month when you have a 4G/3G Broadband2Go device (U600 or Overdrive Pro)
   operating in 4G mode. Data access will continue after you receive 10GB of data but 4G speeds will be reduced to about 2Mbps.

   The $5 Daily plan will get you Unlimited data for 24 hours when you have a 4G/3G Broadband2Go device such as the U600 or Overdrive Pro operating at
   4G speeds. Your speeds may drop to about 2Mbps when 500MB of data is reached but data access will continue for the rest of your 24 hours.

• If your 4G/3G device (U600 or Overdrive Pro) is operating at 3G speed then:
   - The $35/month plan provides 2GB of data at 3G speeds during your month.
   - The $55/month plan provides 5GB of data at 3G speeds during your month.
   - The $5/day plan provides 200MB of data at 3G speeds during your day.

► Before buying any 4G/3G Broadband2Go device you should check COVERAGE in your area on the top line of this webpage.
            OR
    Follow the link at this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5679

    Be sure to select 4G WiMAX or data coverage(3G) on the tool.
answered 1 year, 3 months ago
by
Dan L.
Question
lost password
I cannot remember my password how can I reset I cannot get online from my home
asked 1 year, 2 months ago
by
Josh
Hastings MI
on Broadband2Go
1 answer
Answers
answer 1
Assuming you have the Overdrive Pro, see the Overdrive Pro user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/OD-Pro-user-guide.pdf
Changing the Password and Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

●Administrator password — This password is used to log in to the home page, where you can view and customize your device settings. The default password is “password.” Choose something easy-to-remember (yet not easily guessed by others). If you forget this password, you’ll need to reset the device to its default settings and go through the device setup (as described in “Device Setup” on page 20).
answered 1 year, 2 months ago
by
Dan L.
Question
can i share my internet so that when people search for wifi hotspots they can use mine?
asked 2 years, 10 months ago
by
jake
on Broadband2Go
1 answer
Answers
answer 1
Yes. See the user manual for your Broadband2Go device at: http://www.virginmobileusa.com/phone-manuals-guides
answered 1 year, 8 months ago
by
Dan L.
Question
HOW DOES IT WORK ON DESK TOP PC
asked 2 years, 10 months ago
by
MIKE POOLE
on Broadband2Go
1 answer
Answers
answer 1
Click on REVIEWS above this white area for customer reviews about Broadband2Go.
answered 1 year, 7 months ago
by
Dan L.
Question
Can I use Ovation MC760 for my Toshiba Thrive Android tablet?
asked 2 years, 10 months ago
by
Hung
San Jose, CA
on Broadband2Go
1 answer
Answers
answer 1
You need one of the Broadband2Go plans and a Broadband2Go device that is compatible with your computing device. See the System Requirements for each Broadband2Go device to determine compatibility.
answered 1 year, 8 months ago
by
Dan L.
Question
Can you use broadband2go internationally?
asked 2 years, 10 months ago
by
POG
Albany, NY
on Broadband2Go
1 answer
Answers
answer 1
I haven't been able to so far. I've tried it in:

Australia
South Africa
New Zealand
Germany
Spain
UK
Dubai

Haven't tried Canada or Mexico yet -- it might work there. But I wouldn't count on it.
answered 2 years, 10 months ago
by
Macurmudgeon
California
Question
do you have free internet security
asked 2 years, 10 months ago
by
davud
milton delaware
on Broadband2Go
1 answer
Answers
answer 1
See the user manual for your Broadband2Go device at: http://www.virginmobileusa.com/phone-manuals-guides
answered 1 year, 8 months ago
by
Dan L.
Question
How is time determined in the 10 and 20 buck plans?
want to get for my parents, how is time counted? does it count when being accessed, does it count when the wifi thing is on? Trying to find a workable solution for them. thanks
asked 2 years, 10 months ago
by
Glen
Kansas
on Broadband2Go
1 answer
Answers
answer 1
There are 3 Broadband2Go plans: $35 per month, $55 per month, and $5 per day. All 3 plans will provide unlimited data for 1 month or 1 day when you have a 4G Broadband2Go device operating in 4G mode. Data access will continue after you receive 10GB of data but 4G speeds will be reduced to about 2Mbps.

When you have a 3G device OR your 4G device is operating at 3G speed then:
• You'll get 2GB of data at 3G speeds on the $35/month plan or 5GB of data at 3G speeds on the $55/month plan during your month.
• You'll get 200MB of data at 3G speeds on the $5/day plan during your day.

Click on the MAP on the top line of this webpage to view data coverage in your area. Be sure to select your coverage interest such as 4G Coverage or Data Coverage(3G).
answered 1 year, 8 months ago
by
Dan L.
Product Details