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Customer Questions & Answers for
Broadband2Go

Unlimited 3G Internet just $50/month. No Contract.
Customer Questions & Answers:
2,511 Questions
 | 
2,770 Answers
Overall Rating:
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Product Details

Questions & Answers for Broadband2Go

Question
How does the clock start and stop for web browsing?
If I open IE and go to a web page and then just stay on tyhe same page and read the details and it takes 30 minutes to do so , do those 30 minutes count towards my package of 5 hours of use, or is only the time it takes to get to the page and download the details of such? I am also contemplating using a Magic Jack, but wonder in order to receive calls must the internet connection be live for the entire time I have the jack in use or does it just check every few seconds for a second of time to see if any calls are coming in?
asked 2 years, 4 months ago
by
KEITH
FLORIDA
on Broadband2Go
1 answer
Answers
answer 1
The clock starts when you start your plan regardless of activity. Data access stops when you hit your time or data limit.
answered 1 year, 3 months ago
by
Dan L.
Question
Is there Broadband in Canada
asked 2 years, 4 months ago
by
EJ
on Broadband2Go
1 answer
Answers
answer 1
Virgin Mobile USA ONLY uses the Sprint Nationwide Network which extends throughout the US. Virgin Mobile USA BB2G devices cannot get web access in any other country. The VMUSA BB2G devices do not roam across other phone networks either.
answered 2 years, 2 months ago
by
Dan L.
Question
is foxfi available
asked 1 year, 4 months ago
by
T.
okc
on Broadband2Go
1 answer
Answers
answer 1
Currently, only the HTC Evo V, Samsung Galaxy S II and both Apple iPhones using a Beyond Talk plan and the $15/month Hotspot option can create a Mobile Hotspot.

Log into your account. [MANAGE MY ACCOUNT at the top of this page.] On the Account Overview tab click on 'Change My Plan'. From there you can see the plans and options that are available for your phone.

Or click 'SUPPORT' at the top of this page and ask Virgin Mobile's Customer Care.

Read the legal stuff for more information:
http://www.virginmobileusa.com/legal/general-terms-and-conditions-virgin-mobile#mobile_hotspot
answered 1 year, 4 months ago
by
Dan L.
Question
How much is it a month to have an Iphone, no contract?
asked 1 year, 4 months ago
by
alaina
streator il
on Broadband2Go
1 answer
Answers
answer 1
Apple iPhones from Virgin Mobile USA are available with the Beyond Talk plans($35, $45, and $55 per month).
http://www.virginmobileusa.com/shop/cell-phones/iphones/

► All of the Beyond Talk plans feature Unlimited Web, Unlimited Data, and Unlimited Domestic Messaging(Text, IM, Email, Picture messages) - with varying number of domestic Talk Minutes - starting at just $35/month.

   Beyond Talk               Monthly Talk Minutes                      Messages                                   Web Access                 
         Plans                                                                    (Text, IM, Email, Picture)
   • $55/month                        UNLIMITED                              UNLIMITED                                  UNLIMITED
   • $45/month                            1,200                                   UNLIMITED                                  UNLIMITED
   • $35/month                              300                                    UNLIMITED                                  UNLIMITED
      http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans/overview/#overview

► Hint: Click MANAGE MY ACCOUNT and sign up for Auto Pay to get a $5 per month discount on your Beyond Talk plan.
http://www.virginmobileusa.com/iphone
http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5696
answered 1 year, 4 months ago
by
Dan L.
Question
Can I Purchase 1 Year Service With this?
Can i pay 90 to keep my mobile hotspot active for the whole year?
asked 1 year, 4 months ago
by
jonathan
on Broadband2Go
1 answer
Answers
answer 1
There are 3 Broadband2Go plans: $35 per month, $55 per month, and $5 per day. There is no "1 Year Service" for Broadband2Go. All 3 plans will provide unlimited data for 1 month or 1 day when you have a 4G Broadband2Go device operating in 4G mode. Data access will continue after you receive 10GB of data but 4G speeds will be reduced to about 2Mbps.

When you have a 3G device OR your 4G device is operating at 3G speed then:
• You'll get 2GB of data at 3G speeds on the $35/month plan or 5GB of data at 3G speeds on the $55/month plan during your month.
• You'll get 200MB of data at 3G speeds on the $5/day plan during your day.

Click on the MAP on the top line of this webpage to view data coverage in your area. Be sure to select your coverage interest such as 4G Coverage or Data Coverage(3G).
answered 1 year, 4 months ago
by
Dan L.
Question
I already have a 3g usb stick is there a adapter so I can use it on my mini port on my tablet and if so what is it
asked 1 year, 4 months ago
by
Char
on Broadband2Go
1 answer
Answers
answer 1
There are no accessories for the Ovation MC760 on this website. Click 'Find a Store' at the top of this page for nearby stores that sell electronics.

Note that your tablet must meet the requirements for the Ovation MC760. If not, consider the MiFi 2200 or the Overdrive Pro.

SYSTEM REQUIREMENTS - Ovation MC760
• Mac Requirements: Mac OS X, 10.4, 10.5, 10.6 only
• Windows* Requirements: Windows XP, Windows Vista, or Windows 7; PDF Reader
• Your Mac or Windows PC must have a USB port available to connect to the Ovation MC760 device.

Your Virgin Mobile account is setup using a browser window. The Ovation MC760 is also configured using a browser window. The Ovation MC760's device drivers will be downloaded to your Mac or Windows PC from the Ovation MC760. You must use a Mac or Windows PC to setup your Virgin Mobile account and configure the Ovation MC760. The Ovation MC760 can only be used by one Mac or Windows PC at a time although it can be moved to other computers. The Ovation MC760 does not create a Wi-Fi hotspot.

See the Ovation MC760 user manual at http://www.virginmobileusa.com/resources/vmmc76_userguide.pdf
answered 1 year, 3 months ago
by
Dan L.
Question
Are there overage charges?
If so, what are they?
asked 1 year, 3 months ago
by
Sam
on Broadband2Go
1 answer
Answers
answer 1
Beyond Talk Plan additional minutes are 10¢ each. Use a Virgin Mobile Top-Up card(s), credit/debit card, or PayPal account to add money to your Virgin Mobile account before you run out of minutes.To see or add to the balance in your Virgin Mobile account on your phone select MY ACCOUNT on the menu or click TOP-UP at the top of this page.
answered 1 year, 3 months ago
by
Dan L.
Question
i want to connect my broad band and i dont see any contact number/customer service
asked 1 year, 3 months ago
by
Mary ann valino
hastings
on Broadband2Go
1 answer
Answers
answer 1
Click 'SUPPORT' at the top of this page and see the far right column.
answered 1 year, 3 months ago
by
Dan L.
Question
So i would not get 4g coverage in sparks
And how much would 4g cost
asked 1 year, 4 months ago
by
Bob joe
on Broadband2Go
1 answer
Answers
answer 1
► Before buying any 4G Broadband2Go device you should check COVERAGE in your area on the top line of this webpage.
OR
Follow the link at this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5679

Be sure to select 4G.

► There are 3 Broadband2Go plans: $35 per month, $55 per month, and $5 per day.

• When you have a 4G Broadband2Go device operating in 4G mode all 3 plans will provide unlimited data for 1 month or 1 day, depending on your plan. Data access will continue after you receive 10GB of data but 4G speeds will be reduced to about 2Mbps.

• When you have a 3G device OR your 4G device is operating at 3G speed then:
   - You'll get 2GB of data at 3G speeds on the $35/month plan during your month.
   - You'll get 5GB of data at 3G speeds on the $55/month plan during your month.
   - You'll get 200MB of data at 3G speeds on the $5/day plan during your day.
answered 1 year, 3 months ago
by
Dan L.
Question
can i buy daily service for canada
asked 1 year, 4 months ago
by
pete
on Broadband2Go
1 answer
Answers
answer 1
Sorry, no. Broadband2Go works strictly within the USA.

Broadband2Go devices use the Sprint Nationwide Network which only extends throughout the US, Hawaii, Washington DC, Puerto Rico, and US Virgin Islands. The VMUSA BB2G devices do not roam across other networks either. For these reasons Broadband2Go devices cannot provide web access when located outside the USA. There is no option to make Broadband2Go work outside the USA.
answered 1 year, 4 months ago
by
Dan L.
Product Details