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Customer Questions & Answers for
Broadband2Go

Unlimited 3G Internet just $50/month. No Contract.
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Questions & Answers for Broadband2Go

Question
how much do you pay a month?
Is their a certain amount you pay every month? Like $35 a month, or does it depend on how much data you used?
asked 1 year, 1 month ago
by
Daniel
on Broadband2Go
1 answer
Answers
answer 1
It's your choice. You choose the plan you want when you start your Broadband2Go account. The Broadband2Go plan that you choose will determine how much data you will receive.

There are 3 Broadband2Go plans: $35 per month, $55 per month, and $5 per day.
• Both the $35 and $55 per month plans will provide Unlimited data for 1 month when you have a 4G/3G Broadband2Go device (U600 or Overdrive Pro)
   operating in 4G mode. Data access will continue after you receive 10GB of data but 4G speeds will be reduced to about 2Mbps. The $5 Daily plan will get    you Unlimited data for 24 hours when you have a 4G Broadband2Go device such as the U600 or Overdrive Pro operating at 4G speeds. Your speeds    may drop to about 2Mbps when 500MB of data is reached but data access will continue for the rest of your 24 hours.

• When you have a 3G device OR your 4G device is operating at 3G speed then:
   - The $35/month plan provides 2GB of data at 3G speeds during your month.
   - The $55/month plan provides 5GB of data at 3G speeds during your month.
   - The $5/day plan provides 200MB of data at 3G speeds during your day.

► Before buying any 4G/3G Broadband2Go device you should check COVERAGE in your area on the top line of this webpage.
            OR
    Follow the link at this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5679

    Be sure to select 4G WiMAX or data coverage(3G) on the tool.
answered 1 year, 1 month ago
by
Dan L.
Question
if i add the wifi hotspot to my plan is it unlimited data?
I pay $55 a month to have the unlimited plan. Since I already pay 55 bucks a month, if I add the wifi hotspot to my EVO 3D, will I be paying an additional 40 or 50 dollars on top of that as well putting my monthly bill out to 95-100.00 a month?
asked 1 year, 1 month ago
by
Shawn M.
Springfield, VA
on Broadband2Go
1 answer
Answers
answer 1
Virgin Mobile has two solutions for you. Virgin Mobile has Beyond Talk phones and Broadband2Go devices that can provide mobile internet access to devices like laptops, iPads, Macs, Windows PCs, tablets, games, and more.

1. Currently, the HTC Evo V, Samsung Galaxy S II and both Apple iPhones using a Beyond Talk plan ($35, $45, or $55 per month) and the $15/month                     Mobile Hotspot option can create a mobile hotspot. Your computing devices must be Wi-Fi enabled.
     See these Beyond Talk phones at:                    http://www.virginmobileusa.com/shop/cell-phones/#/sort_love/view_grid/feature_hotspot/

2. The Broadband2Go plans with a Broadband2Go device provides a mobile, wireless internet connection for laptops, notebooks, desktops or other
     computing devices such as your Evo 3D. See the System Requirements for each Broadband2Go device to determine compatibility with your computing
     device.
     See the the Broadband2Go plans/devices at:    http://www.virginmobileusa.com/mobile-broadband-plans/broadband-2-go/overview/#overview

Yes, using a Broadband2Go plan/device will cost you $35 or $55 extra per month. There are 3 Broadband2Go plans: $35 per month, $55 per month, and $5 per day.
• Both the $35 and $55 per month plans will provide Unlimited data for 1 month when you have a 4G/3G Broadband2Go device (U600 or Overdrive Pro)
   operating in 4G mode. Data access will continue after you receive 10GB of data but 4G speeds will be reduced to about 2Mbps.

• When you have a 3G device OR your 4G device is operating at 3G speed then:
   - The $35/month plan provides 2GB of data at 3G speeds during your month.
   - The $55/month plan provides 5GB of data at 3G speeds during your month.
answered 1 year, 1 month ago
by
Dan L.
Question
Unused mb's
If I sign up for the 2GB monthly plan and don't use all the mb's, do they carry over to the next month or are they lost?
asked 1 year, 2 months ago
by
Alan
on Broadband2Go
1 answer
Answers
answer 1
They expire and are lost. Use them or lose them.
answered 1 year, 2 months ago
by
Dan L.
Question
why do i have to pay for 4g speed when there is no 4g in my area?
asked 1 year, 2 months ago
by
gerry
Chicopee, MA
on Broadband2Go
1 answer
Answers
answer 1
The Broadband2Go plans cover both 4G and 3G services.

- The 3G provisions of the Broadband2Go plans are in effect when using a 3G device, or using a 4G/3G Broadband2Go device (U600 or Overdrive Pro) in an area only covered by 3G.

-The 4G provisions of the Broadband2Go plans are in effect when using a using a 4G/3G Broadband2Go device (U600 or Overdrive Pro) at 4G speeds.
answered 1 year, 2 months ago
by
Dan L.
Question
Could someone explain the data usage to me?
I am extremely confused as to how this works (I don't understand the 10gb of usage). I want to get rid of my internet through Bright House which I am paying $55.75 a month for (which I am not sure but I am guessing is unlimited usage?). I don't want to deal with them anymore (I have been a very long time customer and they have been jerks to say the least) and my other choice in this area would be Dish (which I have also heard bad things about). So I am wondering if the the $55 a month version of this would work for me?

This is our internet usage:
4 hours a day of watching Amazon Prime through our Roku player
8 hours a day of computer usage (school online)
1 hour a day using Vonage phone

I put my address in and it shows that I have fair (light blue) 4G (WiMAX) Data Coverage.
asked 1 year, 2 months ago
by
Lee
Florida
on Broadband2Go
1 answer
Answers
answer 1
► Before buying any 4G/3G Broadband2Go device you should check COVERAGE in your area on the top line of this webpage.
            OR
    Follow the link at this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5679

    Be sure to select 4G WiMAX or data coverage(3G) on the tool.

►There are 3 Broadband2Go plans: $35 per month, $55 per month, and $5 per day.
• Both the $35 and $55 per month plans will provide Unlimited data for 1 month when you have a 4G/3G Broadband2Go device (U600 or Overdrive Pro)
   operating in 4G mode. Data access will continue after you receive 10GB of data but 4G speeds will be reduced to about 2Mbps.

• When you have a 3G device OR your 4G/3G device is operating at 3G speed then:
   - The $35/month plan provides 2GB of data at 3G speeds during your month.
   - The $55/month plan provides 5GB of data at 3G speeds during your month.
Note that, depending on the plan that you choose, you will be limited to 2GB or 5GB if your U600 or Overdrive Pro switches to 3G speeds.

► Broadband2Go provides MOBILE wireless internet connection for computing devices like laptops, tablets, phones, game consoles, etc. Although Broadband2Go can replace wired internet connections the plans are very expensive for that purpose. Wired internet connections can provide more data, faster speeds, and stronger uninterrupted connections than Broadband2Go. On the other hand, wired internet connections are not mobile. Also, keep in mind that your wired internet service may provide some services that Broadband2Go doesn't such as a home page, email, anti-virus, and other services.
answered 1 year, 1 month ago
by
Dan L.
Question
basic rate phone compatibility
Which telephones shown on the website could I buy for basic rate plan?
asked 1 year, 1 month ago
by
PHILIP FRIEDEL
on Broadband2Go
1 answer
Answers
answer 1
The payLo Basic Rate plan is the only Pay As You Go plan currently available. Due to the recent plan changes, it is no longer described on the web pages but it is still available.
http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5676

The Basic Rate plan costs $20 every 90 days; that $20 is added to your Virgin Mobile account. Charges for talk, messages, and web access are deducted from your account as you go. Talk for 20¢/minute, 15¢ each text msg, 25¢ each picture msg, and $1.50/mb of web access. Any amount left in your account at the end of 90 days is carried forward to the next period. ►The payLo Basic Rate plan can be used by any payLo phone. ◄

When you start your new payLo phone you'll be prompted to select one of the plans. If you don't see the Basic Rate plan then click on 'Don't see the plan you are looking for? Click here.' The payLo Basic Rate plan will be at the bottom.

http://www.virginmobileusa.com/legal/terms-of-service-paylo#pay_as_you_go_plans
http://www.virginmobileusa.com/legal/terms-of-service-paylo#basic_rate
►http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/◄
answered 1 year, 1 month ago
by
Dan L.
Question
Will this work in Canada?
asked 1 year, 1 month ago
by
Sarah
Ontario
on Broadband2Go
1 answer
Answers
answer 1
Sorry, Broadband2Go plans and the Broadband2Go devices, Overdrive Pro and U600, work strictly within the USA.

The Broadband2Go Overdrive Pro and the U600 use the Sprint Nationwide Network which only extends throughout the US, Hawaii, Washington DC, Puerto Rico, and US Virgin Islands. The Broadband2Go Overdrive Pro and the U600 do not roam across other networks either. For these reasons the Broadband2Go Overdrive Pro and the U600 cannot provide web access when located outside the USA. There is no option to make the Broadband2Go Overdrive Pro and the U600 work outside the USA.
answered 1 year, 1 month ago
by
Dan L.
Question
We are still being charged the 35.00 and are not using Broadband2go, Why?
We bought & used Broadband2go, for a 2 month vacation. I noted we are still being charged a monthly fee of 35.00? Why?
asked 1 year, 1 month ago
by
Ron
on Broadband2Go
1 answer
Answers
answer 1
This question can only be answered by calling Broadband2Go Support. Click 'SUPPORT' at the top of this page to find the Broadband2Go phone number.
answered 1 year, 1 month ago
by
Dan L.
Question
it wont charge
asked 1 year, 1 month ago
by
jennifer
on Broadband2Go
1 answer
Answers
answer 1
This question can only be answered by calling Broadband2Go Support. Click 'SUPPORT' at the top of this page to find the Broadband2Go phone number.
answered 1 year, 1 month ago
by
Dan L.
Question
does the 4g come with the phone or is that seperate
asked 1 year, 1 month ago
by
rel
on Broadband2Go
1 answer
Answers
answer 1
4G capability must be built into any phone or Broadband2Go device that can operate at 4G data speeds.
answered 1 year, 1 month ago
by
Dan L.
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