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Customer Questions & Answers for
Broadband2Go

Unlimited 3G Internet just $50/month. No Contract.
Customer Questions & Answers:
2,675 Questions
 | 
2,932 Answers
Overall Rating:
3.364 out of 5
3.4
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Product Details

Questions & Answers for Broadband2Go

Question
does it have security?
asked 3 years, 2 months ago
by
patrick
on Broadband2Go
1 answer
Answers
answer 1
Yes. The MiFi 2200 is secure.

You can use WEP (64- or 128-bit), WPA Personal/PSK, WPA2 Personal PSK, or WPA/WPA2 Mixed Mode
security.

See page 27 in the user manual at http://www.virginmobileusa.com/resources/mifi_usermanual.pdf
answered 3 years, 1 month ago
by
Dan L.
Question
Can I use a phone that I have for service.
I have a sprint remax slider phone can I get service with it for virgin mobile?
asked 3 years, 1 month ago
by
Sean
Tucson, Az
on Broadband2Go
1 answer
Answers
answer 1
No. Only phones from Virgin Mobile USA are compatible with the Virgin Mobile plans.
answered 3 years, 1 month ago
by
Dan L.
Question
how do I get a phone number for my broadband2go
asked 3 years, 1 month ago
by
jackie
on Broadband2Go
1 answer
Answers
answer 1
Click "Contact Us" at the bottom of this page if you need Customer Care.

Download the MiFi 2200 Mobile Hotspot User Manual (English) at http://www.virginmobileusa.com/resources/mifi_usermanual.pdf
Download the Ovation MC760 User Manual at http://www.virginmobileusa.com/resources/vmmc76_userguide.pdf
Download User Manual for the The PEEL™ 3200 by ZTE at http://www.virginmobileusa.com/resources/PEEL_Online_User_Guide.pdf
answered 3 years, 1 month ago
by
Dan L.
Question
what phone can i use to hotspot
Can it be used with the 35 dollar plan
asked 2 years, 7 months ago
by
Jeanette
on Broadband2Go
1 answer
Answers
answer 1
The HTC Evo V and both Apple iPhones using any of the Beyond Talk plans and the Hotspot option can create a Mobile Hotspot.

Broadband2Go plans are only used with the Broadband2Go devices(MiFi, Ovation, etc.) to create a Mobile Hotspot. That hotspot can then be used by any Wi-Fi enabled phone or other device like a laptop for web access.
answered 2 years, 7 months ago
by
Dan L.
Question
hi, can i purchase a sim card and use my galaxy note to connect to multiple devices? also, do you have a prepaid blackberry plan?
I am travelling from Malaysia early next month and plan to be in the States for about 2 weeks. In the alternative, what would be my best option?
asked 2 years, 11 months ago
by
harun
on Broadband2Go
1 answer
Answers
answer 1
Virgin Mobile USA devices don't use SIM cards. You will need to buy a Broadband2Go device (MiFi or Ovation) for mobile web access. The MiFi will provide a mobile WiFi hotspot for up to 5 devices. Virgin Mobile USA devices don't use SIM cards.

BlackBerry phones from other carriers or sources will not work with Virgin Mobile USA. Only a Beyond Talk phone from Virgin Mobile USA can get phone service on Virgin Mobile's phone network.

All questions and answers are from fellow Virgin Mobile customers. We help each other out here. Virgin Mobile staff monitor and edit the content but never comment here. Click "Contact Us" if you need customer assistance.
answered 2 years, 11 months ago
by
Dan L.
Question
How well does Broadband2Go work with Skype?
asked 2 years, 11 months ago
by
Hank
on Broadband2Go
1 answer
Answers
answer 1
Works ok with coworker's Lenovo laptop running Skype video (not Skype HD). Near RTP, NC Skype works very well in conference room with window toward 4G tower side. On other side of building noticeable dropout and drops to 3G.
answered 2 years, 4 months ago
by
Mark S
Central NC
Question
Can a mobile broadband device be used in Europe?
In Austria?
asked 2 years, 11 months ago
by
Jay196
Penna.
on Broadband2Go
1 answer
Answers
answer 1
Sorry, no. Broadband2Go devices cannot provide web access when located outside the USA. Broadband2Go devices ONLY use the Sprint Nationwide Network which only extends throughout the US. The VMUSA BB2G devices do not roam across other networks either.
answered 2 years, 10 months ago
by
Dan L.
Question
Are there international plans for Mifi?
asked 2 years, 11 months ago
by
David I.
on Broadband2Go
1 answer
Answers
answer 1
Just U.S. domestic plans.
answered 2 years, 10 months ago
by
Dan L.
Question
How it pay my devices
asked 2 years, 10 months ago
by
Shalone
Moreno valley,ca
on Broadband2Go
1 answer
Answers
answer 1
Pay for your Broadband2Go service with Top-Up cards(cash)

First, buy a Top-Up card from a store near you. Then, apply the card to your Broadband2Go account.

Here's how:

Here on our website Log in to My Virgin Mobile with your Broadband2Go account number and Account PIN. Once you Top-Up, you can use your cash balance to buy additional megabytes of wireless internet use.

or

Using the Broadband2Go software:

1. Plug the Broadband2Go device into your computer and connect to the internet.

2. Go to the Top-Up section of the My Account Window and enter the PIN number from your Top-Up card.

3. Once you Top-Up you can use your cash balance to buy additional megabytes of wireless internet use.
http://virginmobileusa.custhelp.com/app/answers/detail/a_id/877/
answered 2 years, 10 months ago
by
Dan L.
Question
can I use this with my IPAD 2?
asked 2 years, 10 months ago
by
kim
RI
on Broadband2Go
1 answer
Answers
answer 1
Yes.

Compatible Operating Systems for Broadband2Go
The Broadband2Go software is compatible with Windows XP, Windows Vista, Windows 7 and Mac OS X 10.4 and higher. You'll need an available USB port to plug the device into your computer for the Ovation MC760 device or a Wi-Fi enabled computer or device for the MiFi 2200. And you'll also need administrative rights to install the software and drivers. Sorry not with Linux at this time.
answered 2 years, 10 months ago
by
Dan L.
Product Details