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Customer Questions & Answers for
Broadband2Go

Unlimited 3G Internet just $50/month. No Contract.
Customer Questions & Answers:
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Questions & Answers for Broadband2Go

Question
Can I bring my I phone to virgin from verizon
Sick of verizon
asked 2 years, 1 month ago
by
BobLeffler
on Broadband2Go
1 answer
Answers
answer 1
Sorry, the Beyond Talk plans are only available on Apple iPhones from Virgin Mobile USA. Unlocked iPhones or iPhones from other carriers won't work with Virgin Mobile service. See more info at: http://www.virginmobileusa.com/resources/CTIAFAQ.pdf

Apple iPhones from Virgin Mobile USA are available on this website, at local stores, and elsewhere. Click 'Find a Store' at the top of this page for local nearby stores.
See the current Apple iPhones from Virgin Mobile USA at:     http://www.virginmobileusa.com/shop/cell-phones/iphone-phones/

Virgin Mobile now takes trade-ins. When shopping for a phone on this website click on the GET PAID TO TRADE tab.

Note, if you use Internet Explorer or Firefox you can search these ASK & ANSWERS by using the Search box above these questions.
answered 2 years, 1 month ago
by
Dan L.
Question
Does this work on Mac as well as pc?
asked 4 years, 6 months ago
by
John
on Broadband2Go
1 answer
Answers
answer 1
You need one of the Broadband2Go plans and a Broadband2Go device that is compatible with your computing device. See the System Requirements for each Broadband2Go device to determine compatibility.
answered 3 years, 4 months ago
by
Dan L.
Question
Can I buy a virgin mobile iphone 4 SIM card to become a virgin user?
asked 2 years, 1 month ago
by
Thomas
on Broadband2Go
1 answer
Answers
answer 1
Sorry, unlocked phones and phones from other carriers will not work with Beyond Talk plans. The Beyond Talk plans are only available when setting up a Beyond Talk phone from Virgin Mobile USA. You must use a phone from Virgin Mobile USA for service.

See more info at: http://www.virginmobileusa.com/resources/CTIAFAQ.pdf

Virgin Mobile USA phones are available on this website, at local stores, and elsewhere. Click 'Find a Store' at the top of this page for local nearby stores.
► See the current Beyond Talk phones at: http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans/overview/#overview

Virgin Mobile now takes trade-ins. When shopping for a phone on this website click on the GET PAID TO TRADE tab.

Note, if you use Internet Explorer or Firefox you can search these ASK & ANSWERS by using the Search box above these questions.
answered 2 years, 1 month ago
by
Dan L.
Question
can l swap my old fone for my daughters 2 yr old samsung i510 charge serial no.990000272563455 and keep my same plan
tried to swap on line but you didn't recognize serial number
asked 2 years, 1 month ago
by
michael kutensky
on Broadband2Go
1 answer
Answers
answer 1
Sorry, unlocked phones and phones from other carriers will not work with Beyond Talk plans. The Beyond Talk plans are only available when setting up a Beyond Talk phone from Virgin Mobile USA. You must use a phone from Virgin Mobile USA for service.

See more info at: http://www.virginmobileusa.com/resources/CTIAFAQ.pdf

Virgin Mobile USA phones are available on this website, at local stores, and elsewhere. Click 'Find a Store' at the top of this page for local nearby stores.
► See the current Beyond Talk phones at: http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans/overview/#overview

Virgin Mobile now takes trade-ins. When shopping for a phone on this website click on the GET PAID TO TRADE tab.

Note, if you use Internet Explorer or Firefox you can search these ASK & ANSWERS by using the Search box above these questions.
answered 2 years, 1 month ago
by
Dan L.
Question
is moblie broadband what I need for my Kindle hdx
asked 2 years, 1 month ago
by
dorothy
on Broadband2Go
1 answer
Answers
answer 1
The Broadband2Go plans with a Broadband2Go device provides a mobile, wireless internet connection for laptops, notebooks, desktops or other computing devices.

Your Kindle must meet the system requirements for a Broadband2Go device.

► SYSTEM REQUIREMENTS - Overdrive Pro
   Your system needs a Wi-Fi IEEE 802.11b/g/n or USB port just to CONNECT to the Overdrive Pro. To START your Virgin Mobile account and CONFIGURE the
   Overdrive Pro you need a Mac or Windows PC that meets the following System Requirements. Once you've created your Virgin Mobile account and
   configured your Overdrive Pro you should be able to access the web with any device using Wi-Fi or USB port.

   • Mac Requirements: Mac OS X, 10.4 & Higher G4/G5
   • Windows* Requirements: Windows XP, Windows Vista, Windows 7, or Windows 8
   • Your Mac or Windows PC must be Wi-Fi IEEE 802.11b/g/n enabled to connect to the Overdrive Pro OR have an available USB port.

   Requirements for a USB Tethered Connection
   Your device supports a direct connection through a USB cable to a Windows or Mac computer. (This is commonly referred to as a “tethered” connection.)
   See page 26 in the Overdrive Pro user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/OD-Pro-user-guide.pdf

   Your Virgin Mobile account is setup using a browser window. The Overdrive Pro is also configured using a browser window. The Overdrive's device
   drivers will be downloaded to your Mac or Windows PC from the Overdrive. You must use a Mac or Windows PC to setup your Virgin Mobile account and
   configure the Overdrive.

   Once you've created a Wi-Fi hotspot with your Overdrive you should be able to access the web with any Wi-Fi enabled device.

► SYSTEM REQUIREMENTS - U600
   The U600 should work with any system that meets the following System Requirements. If your system doesn't meet the System Requirements
   then consider the Overdrive Pro.

   • Mac Requirements: Mac OS X, 10.5, 10.6, 10.7, 10.8 only
   • Windows Requirements: Windows XP, Windows Vista, Windows 7, Windows 8.
   • Your Mac or Windows PC must have a USB port available to connect to the U600 device.

   Your Virgin Mobile account is setup using a browser window. The U600 is also configured using a browser window. The U600's device drivers will be
   downloaded to your Mac or Windows PC from the U600. You must use a Mac or Windows PC to setup your Virgin Mobile account and configure the U600.
   The U600 can only be used by one Mac or Windows PC at a time. The U600 does not create a Wi-Fi hotspot.

   See the U600 user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/U600-Broadband2Go-User-Guide.pdf

NOTE: The software on the U600 device does not support Windows 8 or Mac OS 10.8. A software download from the Virgin Mobile website is required. Do not follow the installation instructions provided with the device. Download the U600 User Guide and follow the installation instructions in the User Guide for Windows 8 or Mac OS 10.8.

See the U600 user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/U600-Broadband2Go-User-Guide.pdf
answered 2 years, 1 month ago
by
Dan L.
Question
How do I get a mobile hotspot on my iPhone 5
I just switched from my iPhone 4 and that had the hot spot on it but when I switched to the iPhone 5 I can't find that option to turn it on please I need some options
asked 2 years, 1 month ago
by
Quinton
on Broadband2Go
1 answer
Answers
answer 1
The Mobile Hotspot option is available only on the iPhone 4 & 4s.

► You need the following to create a Mobile Hotspot via Wi-Fi (IEEE 802.11):
       1. One of these phones: either Apple iPhone 4 or 4S(3G network)
       2. One of the Beyond Talk plans ($35, $45, or $55 per month)
       3. The $15/month Hotspot option in your Virgin Mobile account
       You can see a list of the current Beyond Talk phones that can create a Mobile Hotspot at:
          http://www.virginmobileusa.com/shop/cell-phones/#/sort_love/view_grid/feature_hotspot/

       Log into your account. [MANAGE MY ACCOUNT at the top of this page.] On the Account Overview tab click on 'Change My Plan'. From there you can
       see the plans and options that are available for your phone.

       Read the legal stuff for more information:
       http://www.virginmobileusa.com/legal/general-terms-and-conditions-virgin-mobile#mobile_hotspot
answered 2 years, 1 month ago
by
Dan L.
Question
How fast is your 4G network?
asked 3 years, 11 months ago
by
Katy
on Broadband2Go
1 answer
Answers
answer 1
What are the data speeds of Virgin Mobile's Broadband2Go 3G/4G devices?
Operating on the Sprint 4G (WiMAX) Network, the Virgin Mobile Broadband2Go Overdrive ProTM 3G/4G Mobile Hotspot and the U600 3G/4G USB Sticks average speeds ranging between 3 - 6 mbps as compared to 600 kbps - 1.4 mbps on the 3G Nationwide Sprint Network - that's up to 10 times faster!* The Sprint 4G Network reaches over 70 markets in the US.

*Based on download speed comparison of Sprint 3G avg. speeds (600 kbps - 1.4 mbps) vs. Sprint 4G avg. speeds (3 - 6 mbps). Actual speeds may vary based upon plan or other factors. These Virgin Mobile's Broadband2Go devices operate on the Sprint 4G WiMAX Network.

Get more answers by clicking on the "FAQs" tab above this white area.
answered 3 years, 11 months ago
by
Dan L.
Question
on the 6gm how much time is it unlimited
asked 2 years, 1 month ago
by
maria
spring valley
on Broadband2Go
1 answer
Answers
answer 1
There are 3 Broadband2Go plans: $25 per month, $55 per month, and $5 per day. Data access will stop at the end of your plan period(i.e. 1 month or 1 day) or when your data limit is reached(i.e. 1.5GB, 6GB, or 250MB).

   - The $25/month plan provides 1.5GB of data at 4G WiMAX and 3G speeds during your month*.
   - The $55/month plan provides 6GB of data at 4G WiMAX and 3G speeds during your month*.
   - The $5/day plan provides 250MB of data at 4G WiMAX and 3G speeds for 24 hours*.

      *These plans are available for current 4G/3G devices like Overdrive Pro and U600 devices as well as 3G-only Broadband2Go devices(MiFi 2200, Ovation
        MC760, and PEEL). 4G WiMAX service only available on the 4G/3G devices in areas covered by 4G WiMAX. Data access will stop at the end of your
        plan period(i.e. 1 month or 1 day) or when your data limit is reached(i.e. 1.5GB, 6GB, or 250MB). You should experience full data speeds while your plan
        is in effect or until your data limit is reached; data speeds will no longer be slowed with the Broadband2Go plans.
answered 2 years, 1 month ago
by
Dan L.
Question
can i use an old e-mail address?
asked 4 years, 6 months ago
by
bill
on Broadband2Go
1 answer
Answers
answer 1
yes
answered 3 years, 4 months ago
by
Dan L.
Question
DOes Virgin have a bigger and better "unlimited monthly plan? say, 10 GB a month for about 80 dollars?
asked 4 years, 6 months ago
by
Brett
Royal Oak, MI
on Broadband2Go
1 answer
Answers
answer 1
There are 3 Broadband2Go plans: $35 per month, $55 per month, and $5 per day. All 3 plans will provide unlimited data for 1 month or 1 day when you have a 4G Broadband2Go device operating in 4G mode. Data access will continue after you receive 10GB of data but 4G speeds will be reduced to about 2Mbps.

When you have a 3G device OR your 4G device is operating at 3G speed then:
• You'll get 2GB of data at 3G speeds on the $35/month plan or 5GB of data at 3G speeds on the $55/month plan during your month.
• You'll get 200MB of data at 3G speeds on the $5/day plan during your day.

Click on the MAP on the top line of this webpage to view data coverage in your area. Be sure to select your coverage interest such as 4G Coverage or Data Coverage(3G).
answered 3 years, 4 months ago
by
Dan L.
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