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Customer Questions & Answers for
Broadband2Go

Unlimited 3G Internet just $50/month. No Contract.
Customer Questions & Answers:
2,654 Questions
 | 
2,910 Answers
Overall Rating:
3.364 out of 5
3.4
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Product Details

Questions & Answers for Broadband2Go

Question
Does this device and software work with a MAC OS? If so which ones.
asked 4 years, 3 months ago
by
RonEDu
ATL
on Broadband2Go
5 answers
Answers
answer 1
NEW! The Overdrive Pro and the U600 USB Stick are both now Windows 8 and Mac OS 10.8x** compatible.

The Broadband2Go software is compatible with Windows (7, XP, Vista and 8**) and Mac OS (10.5x, 10.6x, 10.7x and 10.8x**). You'll also need administrative rights on your computer to install the software and drivers.

To attach the device to your computer, you'll need an available USB port.

**NOTE: The software on the U600 device does not support Windows 8 or Mac OS 10.8. A software download from the Virgin Mobile website is required. Do not follow the installation instructions provided with the device. Download the U600 User Guide and follow the installation instructions in the User Guide for Windows 8 or Mac OS 10.8.

See the U600 user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/U600-Broadband2Go-User-Guide.pdf
answered 1 year, 1 month ago
by
Dan L.
answer 2
I had a Problem With working on lion
answered 3 years, 4 months ago
by
Jacob
answer 3
Great on MAC!!!

My MacBook had NO problems & connects fine to both the USB version and the MiFI 2200.
My IBM THinkpad on the other hand will download the drivers (on each) then NOTHING.
answered 3 years, 11 months ago
by
Laurea
answer 4
I have had no trouble making it work with my Powerbook running 10.5 Leopard or my Mac Pro running 10.6 Snow Leopard.
answered 4 years, 2 months ago
by
Andrew
Canton, MA
answer 5
It works on my iBook G4 running OS 10.4 (Tiger). The box says 10.4 or higher.
answered 4 years, 3 months ago
by
ROB
Denver CO
Question
Can I access my online account from a computer other than the one the device is connected to?
asked 4 years, 3 months ago
by
John W
on Broadband2Go
5 answers
Answers
answer 1
I was able to login from a different computer using my work internet using the Virgin Mobile website, my acct # and PIN #.

But it seems like when I do this, huge chunks of MB are taken from my account! Im confused!
answered 2 years, 9 months ago
by
Pamela
Michigan
answer 2
yes u can.

just enter your mdn/account number for the phone number and then your account pin for bb2go account/device.
answered 3 years, 11 months ago
by
Chris
answer 3
You can't login at there web site. Why I do not know. IT DOES NOT SUPPORT BB2GO. Only phones. That is why you see all kinds of these device for sale on ebay. There only good for 1 month.
answered 4 years, 1 month ago
by
Steve
Ill
answer 4
Yes just go to http://www.virginmobileusa.com/, click on login and enter the appropriate information. I do this all the time.
answered 4 years, 2 months ago
by
sefcug
South Florida
answer 5
I don't think so. I haven't been able to do that.
answered 4 years, 2 months ago
by
AllenR
Question
Can you use the MiFi plugged into power while using the internet or battery only?
I read somewhere that a user of the MiFi said you can only connect to the internet when using battery power. Is this true? Seems like that would be REALLY inconvenient since you can only go for 4 hours on a charge. Then you would have to wait around again until the unit is charged again to get on the internet. Can someone please clear this issue up for me?
asked 4 years, 3 months ago
by
cavse88
on Broadband2Go
5 answers
Answers
answer 1
It works when plugged into any usb power source. it will not however charge off your computer if it's plugged into the computer usb port while you are using the device.
answered 3 years, 10 months ago
by
Bobd
answer 2
Yes, I have it plugged into the wall and have no problems using it. You can also plug it into the the cigarette lighter.

Maybe the problem is that people are plugging it into the computer - perhaps you can do that, but "eject" it as a usb device in the explorer window?
answered 4 years, 3 months ago
by
dgaustintx
answer 3
I have the Verizon mi-fi and I have yet to figure it out. Sometimes it works fine when plugged in and sometimes not. To be fair, I've yet to have a problem since it seems to charge fast.
answered 4 years, 3 months ago
by
BEM
answer 4
Yes but you must buy a seperate usb charger that supplies power only, in other words it is missing the pins that create the data conection so the mifi has no clue it is plugged in to a usb charger due to the missing pins.
answered 4 years, 3 months ago
by
Chris
answer 5
Sadly thats true. I have yet to find a way around this issue
answered 4 years, 3 months ago
by
Jzilla
MO
Question
One of your answers said it could not be used on a netbook. Is that true?
asked 4 years, 3 months ago
by
Old Lady 74
on Broadband2Go
5 answers
Answers
answer 1
I don't think anyone realy answered the guestion. Does one have to purchase a virgin mobile broadband device? The netbooks have an internal card and can one just use the internal boradband card? WHo really wants to attach an exteranl device which defeats the purpose of the netbook.
answered 3 years, 11 months ago
by
PM
answer 2
It can also be used woth your pc's wifi router in many cases,
answered 4 years, 3 months ago
by
will
oregon
answer 3
It works great on my netbook.
answered 4 years, 3 months ago
by
kevinmark
answer 4
It can be used with a netbook. Either the USB modem with Windows XP, Vista or 7. Or the MiFi via WiFi.
answered 4 years, 3 months ago
by
EJN
Florida
answer 5
False, Im answering your question while using a netbook.
answered 4 years, 3 months ago
by
frankie
union, il
Question
How well does this perform while driving in the car?
asked 4 years, 3 months ago
by
Scott
on Broadband2Go
4 answers
Answers
answer 1
Really well. I went from oklahoma to New York and never lost service.
answered 2 years, 8 months ago
by
amanda
answer 2
Use it all the way from Chicago to Key West FL for email and other (Over 24 hours).. no problem stayed connected at all times.
answered 4 years, 1 month ago
by
Chet
Illinois
answer 3
I used it with great success on a train from Seattle to the Canadian Border.
answered 4 years, 2 months ago
by
Jason
Seattle, WA
answer 4
It actually works very well. Great for listening to internet radio while on the road. Connection is consistently maintained, although it can break if driving through a dead or weak zone. Happy motoring, but now with internet access.
answered 4 years, 3 months ago
by
mobileuser
Question
Can you get the broadband without getting the phone service from Virgin Mobile?
asked 4 years, 3 months ago
by
sturk
on Broadband2Go
4 answers
Answers
answer 1
Yes
answered 4 months, 3 weeks ago
by
Barbara Gail Pritt
Spotsylvania, Va
answer 2
no
answered 4 years ago
by
randy
answer 3
Yes.
answered 4 years, 2 months ago
by
broadband_user
answer 4
It's a totally different account, so you can get BB 2 go without VM phone.
answered 4 years, 3 months ago
by
magpie
kalamazoo
Question
Device Compatability
Can I use my Compass 597 (sprint) mobile broadband card so I do not have to purchase a new card?
asked 4 years, 3 months ago
by
Chad
Merritt Island
on Broadband2Go
4 answers
Answers
answer 1
i have difficulty in conecting my bronband device 2 my laptop i work on cruise liner
answered 3 years, 3 months ago
by
jack
newyork
answer 2
no you can not
answered 4 years, 3 months ago
by
tony
answer 3
differeny carrier so no
answered 4 years, 3 months ago
by
mike
answer 4
No, it has to be a Broadband2G0 Card
answered 4 years, 3 months ago
by
Jake
Connecticut
Question
what are the system requierments
asked 4 years, 3 months ago
by
tony
on Broadband2Go
4 answers
Answers
answer 1
NEW! The Overdrive Pro and the U600 USB Stick are both now Windows 8 and Mac OS 10.8x** compatible.

The Broadband2Go software is compatible with Windows (7, XP, Vista and 8**) and Mac OS (10.5x, 10.6x, 10.7x and 10.8x**). You'll also need administrative rights on your computer to install the software and drivers.

To attach the device to your computer, you'll need an available USB port.

**NOTE: The software on the U600 device does not support Windows 8 or Mac OS 10.8. A software download from the Virgin Mobile website is required. Do not follow the installation instructions provided with the device. Download the U600 User Guide and follow the installation instructions in the User Guide for Windows 8 or Mac OS 10.8.

See the U600 user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/U600-Broadband2Go-User-Guide.pdf
answered 1 year, 1 month ago
by
Dan L.
answer 2
Will also work on a Linux machine. I've used it on both Ubuntu 10.4 and 10.10

David
answered 4 years ago
by
davidd
answer 3
Windows XP, Windows Vista, Windows, 7 Mac OS X 10.4 (Tiger)
answered 4 years, 3 months ago
by
Rob
Denver CO
answer 4
System Requirements
Windows: Windows XP, Windows Vista, or Windows 7; PDF Reader
Windows is a registered trademark of Microsoft Corporation in the United States and other countries.
Mac: Mac OS X, 10.3 & higher
Wi-Fi enabled laptop or desktop computer with internet browser
answered 4 years, 3 months ago
by
Dude12345
Question
How well does this work with hulu and netflix?
asked 4 years, 3 months ago
by
ema
on Broadband2Go
3 answers
Answers
answer 1
If you are planning on using the Mifi to watch Hulu or Netflix during any peak times like evenings or weekends, FORGET IT. Virgin Mobile is having extreme dificulty serving its customers during peak times. My download speeds which are well over 1 Mbps during off peak drop to 0.14 Mbps during peak. Customer service admits the problem and says 'engineers are working on it". But this is a worthless service if it is slow or unavailable when I need it.
answered 4 years ago
by
Duane
answer 2
ive had no prob with hulu sometime a second or two wait, but i just pause for a few and it works fine
answered 4 years, 3 months ago
by
jonny
answer 3
Works well with Netflix, but can't say for hulu.
answered 4 years, 3 months ago
by
Frankie
Union, IL
Question
What configuration do I need to use the usb modem in linux?
The details usually needed are the dial-out number, username, password, APN...
asked 4 years, 3 months ago
by
coldelectrons
on Broadband2Go
3 answers
Answers
answer 1
If you don't have to deal with unmounting the drive containing the Windows driver while using the USB modem, install the package called "usb_modeswitch" or "usb-modeswitch", depending on the distribution, using your distribution's package manager. If it's not present, you'll have to install it manually.
answered 4 years, 3 months ago
by
ThaLuser
Sheboygan, WI
answer 2
I use the USB device in openSUSE 11.3. Just plug it in, and use NetworkManager to set up username and password as anything, phone number is #777. Any of the newest Linux kernels will recognise the device.
answered 4 years, 3 months ago
by
Vince P,
answer 3
All you need to enter is the phone number which is #777. One caveat, eject the Mifi file system (think thumb drive with drivers for windows) then the device shows up as a USB broadband modem.
answered 4 years, 3 months ago
by
Denny
Lynchburg VA
Product Details