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Customer Questions & Answers for
Broadband2Go

Unlimited 3G Internet just $50/month. No Contract.
Customer Questions & Answers:
2,617 Questions
 | 
2,876 Answers
Overall Rating:
3.364 out of 5
3.4
out of
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Product Details

Questions & Answers for Broadband2Go

Question
Does this device and software work with a MAC OS? If so which ones.
asked 4 years, 1 month ago
by
RonEDu
ATL
on Broadband2Go
5 answers
Answers
answer 1
NEW! The Overdrive Pro and the U600 USB Stick are both now Windows 8 and Mac OS 10.8x** compatible.

The Broadband2Go software is compatible with Windows (7, XP, Vista and 8**) and Mac OS (10.5x, 10.6x, 10.7x and 10.8x**). You'll also need administrative rights on your computer to install the software and drivers.

To attach the device to your computer, you'll need an available USB port.

**NOTE: The software on the U600 device does not support Windows 8 or Mac OS 10.8. A software download from the Virgin Mobile website is required. Do not follow the installation instructions provided with the device. Download the U600 User Guide and follow the installation instructions in the User Guide for Windows 8 or Mac OS 10.8.

See the U600 user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/U600-Broadband2Go-User-Guide.pdf
answered 11 months ago
by
Dan L.
answer 2
I had a Problem With working on lion
answered 3 years, 2 months ago
by
Jacob
answer 3
Great on MAC!!!

My MacBook had NO problems & connects fine to both the USB version and the MiFI 2200.
My IBM THinkpad on the other hand will download the drivers (on each) then NOTHING.
answered 3 years, 9 months ago
by
Laurea
answer 4
I have had no trouble making it work with my Powerbook running 10.5 Leopard or my Mac Pro running 10.6 Snow Leopard.
answered 4 years ago
by
Andrew
Canton, MA
answer 5
It works on my iBook G4 running OS 10.4 (Tiger). The box says 10.4 or higher.
answered 4 years, 1 month ago
by
ROB
Denver CO
Question
Can I access my online account from a computer other than the one the device is connected to?
asked 4 years, 1 month ago
by
John W
on Broadband2Go
5 answers
Answers
answer 1
I was able to login from a different computer using my work internet using the Virgin Mobile website, my acct # and PIN #.

But it seems like when I do this, huge chunks of MB are taken from my account! Im confused!
answered 2 years, 7 months ago
by
Pamela
Michigan
answer 2
yes u can.

just enter your mdn/account number for the phone number and then your account pin for bb2go account/device.
answered 3 years, 9 months ago
by
Chris
answer 3
You can't login at there web site. Why I do not know. IT DOES NOT SUPPORT BB2GO. Only phones. That is why you see all kinds of these device for sale on ebay. There only good for 1 month.
answered 3 years, 11 months ago
by
Steve
Ill
answer 4
Yes just go to http://www.virginmobileusa.com/, click on login and enter the appropriate information. I do this all the time.
answered 4 years ago
by
sefcug
South Florida
answer 5
I don't think so. I haven't been able to do that.
answered 4 years ago
by
AllenR
Question
Can you use the MiFi plugged into power while using the internet or battery only?
I read somewhere that a user of the MiFi said you can only connect to the internet when using battery power. Is this true? Seems like that would be REALLY inconvenient since you can only go for 4 hours on a charge. Then you would have to wait around again until the unit is charged again to get on the internet. Can someone please clear this issue up for me?
asked 4 years, 1 month ago
by
cavse88
on Broadband2Go
5 answers
Answers
answer 1
It works when plugged into any usb power source. it will not however charge off your computer if it's plugged into the computer usb port while you are using the device.
answered 3 years, 8 months ago
by
Bobd
answer 2
Yes, I have it plugged into the wall and have no problems using it. You can also plug it into the the cigarette lighter.

Maybe the problem is that people are plugging it into the computer - perhaps you can do that, but "eject" it as a usb device in the explorer window?
answered 4 years, 1 month ago
by
dgaustintx
answer 3
I have the Verizon mi-fi and I have yet to figure it out. Sometimes it works fine when plugged in and sometimes not. To be fair, I've yet to have a problem since it seems to charge fast.
answered 4 years, 1 month ago
by
BEM
answer 4
Yes but you must buy a seperate usb charger that supplies power only, in other words it is missing the pins that create the data conection so the mifi has no clue it is plugged in to a usb charger due to the missing pins.
answered 4 years, 1 month ago
by
Chris
answer 5
Sadly thats true. I have yet to find a way around this issue
answered 4 years, 1 month ago
by
Jzilla
MO
Question
One of your answers said it could not be used on a netbook. Is that true?
asked 4 years, 1 month ago
by
Old Lady 74
on Broadband2Go
5 answers
Answers
answer 1
I don't think anyone realy answered the guestion. Does one have to purchase a virgin mobile broadband device? The netbooks have an internal card and can one just use the internal boradband card? WHo really wants to attach an exteranl device which defeats the purpose of the netbook.
answered 3 years, 10 months ago
by
PM
answer 2
It can also be used woth your pc's wifi router in many cases,
answered 4 years, 1 month ago
by
will
oregon
answer 3
It works great on my netbook.
answered 4 years, 1 month ago
by
kevinmark
answer 4
It can be used with a netbook. Either the USB modem with Windows XP, Vista or 7. Or the MiFi via WiFi.
answered 4 years, 1 month ago
by
EJN
Florida
answer 5
False, Im answering your question while using a netbook.
answered 4 years, 1 month ago
by
frankie
union, il
Question
How well does this perform while driving in the car?
asked 4 years, 1 month ago
by
Scott
on Broadband2Go
4 answers
Answers
answer 1
Really well. I went from oklahoma to New York and never lost service.
answered 2 years, 6 months ago
by
amanda
answer 2
Use it all the way from Chicago to Key West FL for email and other (Over 24 hours).. no problem stayed connected at all times.
answered 3 years, 11 months ago
by
Chet
Illinois
answer 3
I used it with great success on a train from Seattle to the Canadian Border.
answered 4 years ago
by
Jason
Seattle, WA
answer 4
It actually works very well. Great for listening to internet radio while on the road. Connection is consistently maintained, although it can break if driving through a dead or weak zone. Happy motoring, but now with internet access.
answered 4 years, 1 month ago
by
mobileuser
Question
Device Compatability
Can I use my Compass 597 (sprint) mobile broadband card so I do not have to purchase a new card?
asked 4 years, 1 month ago
by
Chad
Merritt Island
on Broadband2Go
4 answers
Answers
answer 1
i have difficulty in conecting my bronband device 2 my laptop i work on cruise liner
answered 3 years, 2 months ago
by
jack
newyork
answer 2
no you can not
answered 4 years, 1 month ago
by
tony
answer 3
differeny carrier so no
answered 4 years, 1 month ago
by
mike
answer 4
No, it has to be a Broadband2G0 Card
answered 4 years, 1 month ago
by
Jake
Connecticut
Question
what are the system requierments
asked 4 years, 1 month ago
by
tony
on Broadband2Go
4 answers
Answers
answer 1
NEW! The Overdrive Pro and the U600 USB Stick are both now Windows 8 and Mac OS 10.8x** compatible.

The Broadband2Go software is compatible with Windows (7, XP, Vista and 8**) and Mac OS (10.5x, 10.6x, 10.7x and 10.8x**). You'll also need administrative rights on your computer to install the software and drivers.

To attach the device to your computer, you'll need an available USB port.

**NOTE: The software on the U600 device does not support Windows 8 or Mac OS 10.8. A software download from the Virgin Mobile website is required. Do not follow the installation instructions provided with the device. Download the U600 User Guide and follow the installation instructions in the User Guide for Windows 8 or Mac OS 10.8.

See the U600 user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/U600-Broadband2Go-User-Guide.pdf
answered 11 months ago
by
Dan L.
answer 2
Will also work on a Linux machine. I've used it on both Ubuntu 10.4 and 10.10

David
answered 3 years, 10 months ago
by
davidd
answer 3
Windows XP, Windows Vista, Windows, 7 Mac OS X 10.4 (Tiger)
answered 4 years, 1 month ago
by
Rob
Denver CO
answer 4
System Requirements
Windows: Windows XP, Windows Vista, or Windows 7; PDF Reader
Windows is a registered trademark of Microsoft Corporation in the United States and other countries.
Mac: Mac OS X, 10.3 & higher
Wi-Fi enabled laptop or desktop computer with internet browser
answered 4 years, 1 month ago
by
Dude12345
Question
Can you get the broadband without getting the phone service from Virgin Mobile?
asked 4 years, 1 month ago
by
sturk
on Broadband2Go
4 answers
Answers
answer 1
Yes
answered 2 months, 3 weeks ago
by
Barbara Gail Pritt
Spotsylvania, Va
answer 2
no
answered 3 years, 10 months ago
by
randy
answer 3
Yes.
answered 4 years ago
by
broadband_user
answer 4
It's a totally different account, so you can get BB 2 go without VM phone.
answered 4 years, 1 month ago
by
magpie
kalamazoo
Question
CAN I USE USB FOR NON WIFI DEVICE?
WANTED TO CONNECT TO A DESKTOP THAT DOES NOT HAVE WIRELESS CAPABILITY AT HOME.
asked 4 years, 1 month ago
by
phildo
on Broadband2Go
3 answers
Answers
answer 1
my computer is the same and i had to buy a usb adapter device .
answered 3 years, 7 months ago
by
eva
answer 2
Yes, the USB device only requires a USB port. There is no Wifi requirement with this device.
answered 4 years, 1 month ago
by
Jerome
answer 3
As long as you get a good cell phone signal where your desktop computer is located, it should worik on a desktop with USB. If the PC is in your basement with only a couple of bars of coverage, you may have problems. Also computer should at least have Windows XP for software to be compatible.
answered 4 years, 1 month ago
by
magpie
Question
can this be used with a desktop computer or only laptops
asked 4 years, 1 month ago
by
mary
Naperville, IL
on Broadband2Go
3 answers
Answers
answer 1
I'm using this on a desktop with no wireless card via Buffalo ethernet converter. Works fine.
answered 4 years, 1 month ago
by
Lori
Greenville, SC
answer 2
Can be used with a desktop if it has a wireless connection.
answered 4 years, 1 month ago
by
Jeff
answer 3
It can be used with any device that is WiFi enabled.
answered 4 years, 1 month ago
by
Nate D
Florida
Product Details