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Customer Questions & Answers for
Broadband2Go

Unlimited 3G Internet just $50/month. No Contract.
Customer Questions & Answers:
2,635 Questions
 | 
2,893 Answers
Overall Rating:
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Product Details

Questions & Answers for Broadband2Go

Question
Does the Virgin Mobile Hot Spot work in Orlando Florida?
asked 4 weeks, 2 days ago
by
Judith
on Broadband2Go
1 answer
Answers
answer 1
► Check your COVERAGE on the top line of this webpage.
          OR
     Follow the link at this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3164

     Be sure to select your coverage interest such as 4G LTE or 3G Data Coverage boxes above the map.

Note, if you use Internet Explorer or Firefox you can search these ASK & ANSWERS by using the Search box above these questions.
answered 3 weeks, 4 days ago
by
Dan L.
Question
what day will my 120 dollar plan restart
asked 4 weeks, 1 day ago
by
ronnie
on Broadband2Go
1 answer
Answers
answer 1
You can check your "Top-Up by" date on your phone by selecting MY ACCOUNT on the menu. You can also check your "Pay by" date by clicking on MANAGE MY ACCOUNT at the top of this web page.
answered 3 weeks, 4 days ago
by
Dan L.
Question
Can it work on a cross country train
I am travelling cross country with two teenagers and want to know if this will provide us with coverage to watch movies, play games etc. We are going from Chicago to SF thru the rockies
asked 4 weeks ago
by
Lisa
Philly
on Broadband2Go
1 answer
Answers
answer 1
Maybe.

► Check your COVERAGE on the top line of this webpage.
          OR
     Follow the link at this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3164

     Be sure to select your coverage interest such as 4G LTE or 3G Data Coverage boxes above the map.

Note, if you use Internet Explorer or Firefox you can search these ASK & ANSWERS by using the Search box above these questions.
answered 3 weeks, 4 days ago
by
Dan L.
Question
how do I get data for my phone hotspot
asked 3 weeks, 6 days ago
by
Madison
on Broadband2Go
1 answer
Answers
answer 1
If you have a Virgin Mobile phone that is capable of generating a mobile hotspot then you'll have to get the $5 per day Hotspot option.

► You need the following to create a Mobile Hotspot via Wi-Fi (IEEE 802.11):

     1. One of the Unlimited service plans ($35, $45, or $55 per month)
     2. The $5 per day Hotspot option in your Virgin Mobile account
     3. One of these Unlimited services phones:
          (uses 3G network only) Apple iPhone 4s, Kyocera Event
          (uses 4G LTE and 3G networks) HTC Desire, HTC Desire 816, Kyocera Hydro Vibe, LG Optimus F3, LG Volt, Samsung Galaxy S5, Samsung Galaxy SIII,
                                                                 Samsung Galaxy Victory

     Log into your account. [MANAGE MY ACCOUNT at the top of this page.] On the Account Overview tab click on 'Change My Plan'. From there you can
     see the plans and options that are available for your phone.

     Read the legal stuff for more information:
          http://www.virginmobileusa.com/legal/general-terms-and-conditions-virgin-mobile#mobile_hotspot
answered 3 weeks, 4 days ago
by
Dan L.
Question
Is the Netgear Mingle sufficient for primary / home use?
I am moving into a new place soon, and would prefer not to deal with Comcast. I discovered that Clear has been acquired by Sprint, and they don't seem to have what I'm looking for. I am a standard web-surfer with the occasional Netflix. I assume this device would suit my needs as far as quality, streaming video is concerned. I suppose the issue would be exceeding 6gb allotment.?? Thanks
asked 3 weeks, 5 days ago
by
JC
Galveston, TX
on Broadband2Go
1 answer
Answers
answer 1
Yes. But keep in mind that your wired internet service may provide some services that Broadband2Go doesn't such as a home page, email, and other services. Your current wired internet service is much faster, more robust, and can provide more data every month than Broadband2Go. But wired internet service is not mobile like Broadband2Go. Broadband2Go is the best choice when you need internet access away from home or the office or where hotspots and wired internet service are not available.

Broadband2Go provides MOBILE wireless internet connections for computing devices like laptops, tablets, phones, game consoles, etc. Although Broadband2Go can replace wired internet connections the plans are very expensive for that purpose. Wired internet connections can provide more data, faster speeds, and stronger uninterrupted connections than Broadband2Go. On the other hand, wired internet connections are not mobile.

You can pay for another plan when you use your 6 GB. This may get expensive if you download videos, music, etc.
answered 3 weeks, 4 days ago
by
Dan L.
Question
Account Expired
I missed topping off my Broadband2Go account and my device has expired. How can I reactivate my account? Do I have to purchase a new device or can I just purchase a plan (ex. 1 month, 1 week etc.) I really would like to have access with my device again. Please advise.
asked 1 month ago
by
Melanie
on Broadband2Go
1 answer
Answers
answer 1
You can keep your current device. Go to the top line on this page and click on the A-word to start your new Broadband2Go plan. Follow the prompts to start service with your Broadband2Go device and computer.
answered 1 month ago
by
Dan L.
Question
Can i use my cell phone for the broadband device?
asked 1 month ago
by
Laura
on Broadband2Go
1 answer
Answers
answer 1
Sorry, no. Only the Broadband2Go devices(Netgear Mingle, at this time) can be used with the Broadband2Go plans.
answered 1 month ago
by
Dan L.
Question
Can I port forward to view my cameras from my phone through this internet option?
Want to view my cameras remotely but my camera guy says I need a router. How can I get around a contract and accomplish this in a cost effective way?
asked 1 month, 1 week ago
by
Kevin
Big island, Hawaii
on Broadband2Go
1 answer
Answers
answer 1
The Broadband2Go plans with a Broadband2Go device provides a mobile, wireless internet connection for laptops, notebooks, desktops or other computing devices.

Your computer must meet the following System Requirements to configure your Broadband2Go account and configure the Mingle. After that, you should be able to use the Mingle with most any computer via Wi-Fi or USB.

NETGEAR MINGLE SYSTEM REQUIREMENTS
• Mac Requirements: Mac® OS 10.6-10.8
• Windows Requirements: Windows® XP SP3, Vista®, 7 or 8
• OS Requirements: iOS 4.0, Android 2.1, Blackberry 5.0
• Browser Support (min): IE 8, Firefox 4.0, Safari 5, Chrome 17, Android Browser, Android OS 2.2, Safari Mobile on iOS 4.0
• USB 2.0 port or Wi-Fi (IEEE 802.11 b/g/n)

The Mingle will provide internet access to almost any device that is Wi-Fi enabled. Your camera will need to be connected to a computer that is connected to a Mingle. All devices will need to be turned on and active on the internet whenever you want to use the camera remotely. The Mingle has an automatic shut-off so this may not be the way to go.

See the Netgear Mingle user manual at: http://www.virginmobileusa.com/resources/Netgear%20Mingle_ug_en.pdf
answered 1 month ago
by
Dan L.
Question
Can I use the Broadband2go stick to connect with my cell phone and how if so?
asked 1 month, 1 week ago
by
dessertmaker
on Broadband2Go
1 answer
Answers
answer 1
No. The U600 USB Stick is inserted into a USB port on a computer.

► SYSTEM REQUIREMENTS - U600
   • Mac Requirements: Mac OS X, 10.5, 10.6, 10.7, 10.8 only
   • Windows Requirements: Windows XP, Windows Vista, Windows 7, Windows 8.
   • Your Mac or Windows PC must have a USB port available to connect to the U600 device.

   Your Virgin Mobile account is setup using a browser window. The U600 is also configured using a browser window. The U600's device drivers will be
   downloaded to your Mac or Windows PC from the U600. You must use a Mac or Windows PC to setup your Virgin Mobile account and configure the U600.
   The U600 can only be used by one Mac or Windows PC at a time. The U600 does not create a Wi-Fi hotspot.

   See the U600 user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/U600-Broadband2Go-User-Guide.pdf

NOTE: The software on the U600 device does not support Windows 8 or Mac OS 10.8. A software download from the Virgin Mobile website is required. Do not follow the installation instructions provided with the device. Download the U600 User Guide and follow the installation instructions in the User Guide for Windows 8 or Mac OS 10.8.

See the U600 user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/U600-Broadband2Go-User-Guide.pdf
answered 1 month ago
by
Dan L.
Question
When activating a top off card. Do the minutes expire after 30 days or do they last until the card date limit is full
asked 1 month, 2 weeks ago
by
Chris
on Broadband2Go
1 answer
Answers
answer 1
Depends what is printed on the card. See the following FAQ:
http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3366
answered 1 month, 1 week ago
by
Dan L.
Product Details