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Customer Questions & Answers for
Broadband2Go

Unlimited 3G Internet just $50/month. No Contract.
Customer Questions & Answers:
2,580 Questions
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2,840 Answers
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Questions & Answers for Broadband2Go

Question
How does the $120 6 month plan work?
Is it 6 months of 6G per month or 6 months with 1G per month.
asked 2 weeks, 5 days ago
by
Aaron
on Broadband2Go
1 answer
Answers
answer 1
There are 3 Broadband2Go plans: $25 per month, $55 per month, and $5 per day.

   - The $25/month plan provides 1.5GB  of data at 3G and 4G LTE or 4G WiMAX (depending on your device) speeds during your month*.
   - The $55/month plan provides  6GB    of data at 3G and 4G LTE or 4G WiMAX (depending on your device) speeds during your month*.
   - The $5/day plan provides      250MB of data at 3G and 4G LTE or 4G WiMAX (depending on your device) speeds for 24 hours*.

    *These plans are available for current 4G/3G devices like Overdrive Pro, U600 AND Netgear Mingle devices as well as 3G-only Broadband2Go devices(MiFi
      2200, Ovation MC760, and PEEL). 4G WiMAX service only available on the 4G WiMAX/3G devices in areas covered by 4G WiMAX. 4G LTE service only
      available on the 4G LTE/3G devices in areas covered by 4G LTE. Data access will stop at the end of your plan period(i.e. 1 month or 1 day) or when your
      data limit is reached(i.e. 1.5GB, 6GB, or 250MB). You should experience full data speeds while your plan is in effect or until your data limit is reached; data
      speeds will no longer be slowed with the Broadband2Go plans.
answered 2 weeks, 3 days ago
by
Dan L.
Question
Can I use BroadBand2Go on my iPhone 5s?
asked 3 weeks, 5 days ago
by
Colin
on Broadband2Go
1 answer
Answers
answer 1
You will need a computer that meets the System Requirements for one of the Broadband2Go devices.

► SYSTEM REQUIREMENTS - Overdrive Pro
   Your system needs a Wi-Fi IEEE 802.11b/g/n or USB port just to CONNECT to the Overdrive Pro. To START your Virgin Mobile account and CONFIGURE the
   Overdrive Pro you need a Mac or Windows PC that meets the following System Requirements. Once you've created your Virgin Mobile account and
   configured your Overdrive Pro you should be able to access the web with any device using Wi-Fi or USB port.

   • Mac Requirements: Mac OS X, 10.4 & Higher G4/G5
   • Windows* Requirements: Windows XP, Windows Vista, Windows 7, or Windows 8
   • Your Mac or Windows PC must be Wi-Fi IEEE 802.11b/g/n enabled to connect to the Overdrive Pro OR have an available USB port.

   Requirements for a USB Tethered Connection
   Your device supports a direct connection through a USB cable to a Windows or Mac computer. (This is commonly referred to as a “tethered” connection.)
   See page 26 in the Overdrive Pro user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/OD-Pro-user-guide.pdf

   Your Virgin Mobile account is setup using a browser window. The Overdrive Pro is also configured using a browser window. The Overdrive's device
   drivers will be downloaded to your Mac or Windows PC from the Overdrive. You must use a Mac or Windows PC to setup your Virgin Mobile account and
   configure the Overdrive.

   Once you've created a Wi-Fi hotspot with your Overdrive you should be able to access the web with any Wi-Fi enabled device.

► Your computer must meet the following System Requirements to configure your Broadband2Go account and configure the Mingle. After that, you should be able to use the Mingle with most any computer via Wi-Fi or USB.

NETGEAR MINGLE SYSTEM REQUIREMENTS
• Mac Requirements: Mac® OS 10.6-10.8
• Windows Requirements: Windows® XP SP3, Vista®, 7 or 8
• OS Requirements: iOS 4.0, Android 2.1, Blackberry 5.0
• Browser Support (min): IE 8, Firefox 4.0, Safari 5, Chrome 17, Android Browser, Android OS 2.2, Safari Mobile on iOS 4.0
• USB 2.0 port or Wi-Fi (IEEE 802.11 b/g/n)
answered 3 weeks, 1 day ago
by
Dan L.
Question
When will 4G be available in the 85210 area?
When will 4G be available in the 85210 area?
asked 3 weeks, 4 days ago
by
Kevin
Mesa AZ
on Broadband2Go
1 answer
Answers
answer 1
► Check your COVERAGE on the top line of this webpage.
          OR
     Follow the link at this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3164/kw/coverage

     Be sure to select your coverage interest such as 4G LTE, 4G WiMAX, 3G Data Coverage, or Voice Coverage in the boxes above the map.

Note, if you use Internet Explorer or Firefox you can search these ASK & ANSWERS by using the Search box above these questions.
answered 3 weeks, 1 day ago
by
Dan L.
Question
Can I use the $5 per day broadband 2 go with an iPad?
asked 3 weeks, 4 days ago
by
Terri
Schenectady, NY
on Broadband2Go
1 answer
Answers
answer 1
Your iPad must meet the System Requirements for one of the Broadband2Go devices.

► SYSTEM REQUIREMENTS - Overdrive Pro
   Your system needs a Wi-Fi IEEE 802.11b/g/n or USB port just to CONNECT to the Overdrive Pro. To START your Virgin Mobile account and CONFIGURE the
   Overdrive Pro you need a Mac or Windows PC that meets the following System Requirements. Once you've created your Virgin Mobile account and
   configured your Overdrive Pro you should be able to access the web with any device using Wi-Fi or USB port.

   • Mac Requirements: Mac OS X, 10.4 & Higher G4/G5
   • Windows* Requirements: Windows XP, Windows Vista, Windows 7, or Windows 8
   • Your Mac or Windows PC must be Wi-Fi IEEE 802.11b/g/n enabled to connect to the Overdrive Pro OR have an available USB port.

   Requirements for a USB Tethered Connection
   Your device supports a direct connection through a USB cable to a Windows or Mac computer. (This is commonly referred to as a “tethered” connection.)
   See page 26 in the Overdrive Pro user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/OD-Pro-user-guide.pdf

   Your Virgin Mobile account is setup using a browser window. The Overdrive Pro is also configured using a browser window. The Overdrive's device
   drivers will be downloaded to your Mac or Windows PC from the Overdrive. You must use a Mac or Windows PC to setup your Virgin Mobile account and
   configure the Overdrive.

   Once you've created a Wi-Fi hotspot with your Overdrive you should be able to access the web with any Wi-Fi enabled device.

► Your computer must meet the following System Requirements to configure your Broadband2Go account and configure the Mingle. After that, you should be able to use the Mingle with most any computer via Wi-Fi or USB.

NETGEAR MINGLE SYSTEM REQUIREMENTS
• Mac Requirements: Mac® OS 10.6-10.8
• Windows Requirements: Windows® XP SP3, Vista®, 7 or 8
• OS Requirements: iOS 4.0, Android 2.1, Blackberry 5.0
• Browser Support (min): IE 8, Firefox 4.0, Safari 5, Chrome 17, Android Browser, Android OS 2.2, Safari Mobile on iOS 4.0
• USB 2.0 port or Wi-Fi (IEEE 802.11 b/g/n)
answered 3 weeks, 1 day ago
by
Dan L.
Question
How secure is my connection? Safe to use for on-line banking?
asked 3 weeks, 6 days ago
by
Georgene Camp
on Broadband2Go
1 answer
Answers
answer 1
Search the web for EV-DO and security. Broadband2Go uses the Sprint data network and the EV-DO communications method. A certain level of security is built into EV-DO.

Your Broadband2Go device can also be configured with different security levels.
See the Netgear Mingle user manual at: http://www.virginmobileusa.com/resources/Netgear%20Mingle_ug_en.pdf
See the Overdrive Pro user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/OD-Pro-user-guide.pdf
answered 3 weeks, 4 days ago
by
Dan L.
Question
Can any virgin mobile phone be used ?
like i purchase a VM phone and use the 25 plan?
asked 1 month ago
by
Anthony
on Broadband2Go
1 answer
Answers
answer 1
The Broadband2Go plans with a Broadband2Go device provides a mobile, wireless internet connection for laptops, notebooks, desktops or other computing devices. The Broadband2Go plans cannot be used with phones.
answered 4 weeks ago
by
Dan L.
Question
can you assist me in canceling with my present carrier?
asked 4 weeks, 1 day ago
by
Rich Chandler
New York, Bronx
on Broadband2Go
1 answer
Answers
answer 1
Sorry, that's not available.

For the most accurate answer click 'SUPPORT' at the top of this page and ask Virgin Mobile's Customer Care. You can also click LIVE CHAT on the left side of this web page, when available.
answered 4 weeks ago
by
Dan L.
Question
Can you get the broadband without getting the phone service from Virgin Mobile?
asked 3 years, 11 months ago
by
sturk
on Broadband2Go
4 answers
Answers
answer 1
Yes
answered 4 weeks, 1 day ago
by
Barbara Gail Pritt
Spotsylvania, Va
answer 2
no
answered 3 years, 8 months ago
by
randy
answer 3
Yes.
answered 3 years, 10 months ago
by
broadband_user
answer 4
It's a totally different account, so you can get BB 2 go without VM phone.
answered 3 years, 11 months ago
by
magpie
kalamazoo
Question
CAN I HAVE A COMBINATION PLAN WITH BOTH WIRELESS PHONE AND INTERNET SERVICE
asked 1 month ago
by
nelson barker
Columbus, ohio, USA
on Broadband2Go
1 answer
Answers
answer 1
Each phone and Broadband2Go device gets its own account. There is no way to combine them.
answered 1 month ago
by
Dan L.
Question
Can I use your mobile SIM card with TP-link 5250
IN the USA
asked 1 month ago
by
Gielgud
on Broadband2Go
1 answer
Answers
answer 1
The 4G LTE Android phones and Broadband2Go 4G LTE device contain a special SIM card that can only be used in Virgin Mobile devices. This special SIM card is paired with one device and cannot be used in any other device. Virgin Mobile doesn't sell SIM cards.

See the Netgear Mingle user manual at: http://www.virginmobileusa.com/resources/Netgear%20Mingle_ug_en.pdf

Virgin Mobile answered your question in the FAQs:

• About Removable UICC Cards
All 4G LTE (non WiMax) phones require a Universal Integrated Circuit Card (UICC).

• What is a UICC card?
A UICC card is the physical smart card that is pre-inserted on your device and allows for LTE network authentication/ access. It's a new generation SIM (Subscriber Identification Module) card. No customer-specific information-like contacts, address book, or account information, photos, or personal data- is stored on this card.

READ MORE AT: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5793

Note, if you use Internet Explorer or Firefox you can search these ASK & ANSWERS by using the Search box above these questions.
answered 1 month ago
by
Dan L.
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