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Customer Questions & Answers for
Broadband2Go

Unlimited 3G Internet just $50/month. No Contract.
Customer Questions & Answers:
2,591 Questions
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2,847 Answers
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Questions & Answers for Broadband2Go

Question
can this be used for my tablet?
asked 2 weeks, 2 days ago
by
tim senger
on Broadband2Go
1 answer
Answers
answer 1
Your computer must meet the following System Requirements to configure your Broadband2Go account and configure the Mingle. After that, you should be able to use the Mingle with most any computer via Wi-Fi or USB.

NETGEAR MINGLE SYSTEM REQUIREMENTS
• Mac Requirements: Mac® OS 10.6-10.8
• Windows Requirements: Windows® XP SP3, Vista®, 7 or 8
• OS Requirements: iOS 4.0, Android 2.1, Blackberry 5.0
• Browser Support (min): IE 8, Firefox 4.0, Safari 5, Chrome 17, Android Browser, Android OS 2.2, Safari Mobile on iOS 4.0
• USB 2.0 port or Wi-Fi (IEEE 802.11 b/g/n)
answered 2 weeks, 1 day ago
by
Dan L.
Question
How Do You Turn Your Phone Into A Hot Spot For $5/day
I didn't find any place on site to do so and my phone turns it off and says unable to do so contact phone provider, Do I have to call to use this option on my phone each day I would like it to be a hot spot?
asked 2 weeks, 2 days ago
by
APRIL
on Broadband2Go
1 answer
Answers
answer 1
Only certain Virgin Mobile phones are allowed to be a mobile hotspot. Look for "Daily Mobile Hotspot" on the FEATURES & SPECS tab.

► You need the following to create a Mobile Hotspot via Wi-Fi (IEEE 802.11):

     1. One of the Beyond Talk plans ($35, $45, or $55 per month)
     2. The $15 per month OR $5 per day Hotspot option in your Virgin Mobile account
     3. One of these Beyond Talk phones:
          (uses 3G network only) Apple iPhone 4s, Kyocera Event
          (uses 4G LTE and 3G networks) HTC Desire, HTC Desire 816, Kyocera Hydro Vibe, LG Optimus F3, LG Volt, Samsung Galaxy S5, Samsung Galaxy SIII,
                                                                 Samsung Galaxy Victory

     HOW-TO
     Log into your account. [MANAGE MY ACCOUNT at the top of this page.] On the Account Overview tab click on 'Change My Plan'. From there you can
     see the plans and options that are available for your phone.

     Read the legal stuff for more information:
          http://www.virginmobileusa.com/legal/general-terms-and-conditions-virgin-mobile#mobile_hotspot
answered 2 weeks, 1 day ago
by
Dan L.
Question
how do you reconnect to mobile data?
asked 3 weeks, 3 days ago
by
charlie
on Broadband2Go
1 answer
Answers
answer 1
Go to the Broadband2Go homepage to start a Broadband2Go plan and pay for it. See the user manual for your Broadband2Go device to connect your device and computer. See your user manual at: http://www.virginmobileusa.com/phone-manuals-guides

There are 3 Broadband2Go plans: $25 per month, $55 per month, and $5 per day.

   - The $25/month plan provides 1.5GB  of data at 3G and 4G LTE or 4G WiMAX (depending on your device) speeds during your month*.
   - The $55/month plan provides  6GB    of data at 3G and 4G LTE or 4G WiMAX (depending on your device) speeds during your month*.
   - The $5/day plan provides      250MB of data at 3G and 4G LTE or 4G WiMAX (depending on your device) speeds for 24 hours*.

    *These plans are available for current 4G/3G devices like Overdrive Pro, U600 AND Netgear Mingle devices as well as 3G-only Broadband2Go devices(MiFi
      2200, Ovation MC760, and PEEL). 4G WiMAX service only available on the 4G WiMAX/3G devices in areas covered by 4G WiMAX. 4G LTE service only
      available on the 4G LTE/3G devices in areas covered by 4G LTE. Data access will stop at the end of your plan period(i.e. 1 month or 1 day) or when your
      data limit is reached(i.e. 1.5GB, 6GB, or 250MB). You should experience full data speeds while your plan is in effect or until your data limit is reached; data
      speeds will no longer be slowed with the Broadband2Go plans.
answered 3 weeks, 2 days ago
by
Dan L.
Question
Is old device valid?
I have an old device purchased in 2011. I live overseas and am visiting the US now but my device does not seem to work now, should it or is it outdated?
Thank you,
asked 3 weeks, 4 days ago
by
betty moore
detroit area
on Broadband2Go
1 answer
Answers
answer 1
If you haven't had a Broadband2Go plan within the past year then your account has expired. You will need to start a new account and plan.

Follow the steps in your users manual for your device:
See the MiFi 2200 user manual at                  http://www.virginmobileusa.com/resources/mifi_usermanual.pdf
See the Ovation MC760 user manual at        http://www.virginmobileusa.com/resources/vmmc76_userguide.pdf
See the PEEL user manual at                         http://www.virginmobileusa.com/resources/PEEL_Online_User_Guide.pdf
See the Overdrive Pro user manual at           http://www.virginmobileusa.com/resources/phones/prepaid/manual/OD-Pro-user-guide.pdf
See the U600 user manual at                          http://www.virginmobileusa.com/resources/phones/prepaid/manual/U600-Broadband2Go-User-Guide.pdf
See the Netgear Mingle user manual at:         http://www.virginmobileusa.com/resources/Netgear%20Mingle_ug_en.pdf
answered 3 weeks, 2 days ago
by
Dan L.
Question
password/security settings available?
I would like to be selective about who is using my Wi-Fi.

Can I set a password?
asked 3 weeks, 4 days ago
by
Jerry
on Broadband2Go
1 answer
Answers
answer 1
Yes

See the Netgear Mingle user manual at: http://www.virginmobileusa.com/resources/Netgear%20Mingle_ug_en.pdf
See the Overdrive Pro user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/OD-Pro-user-guide.pdf
answered 3 weeks, 2 days ago
by
Dan L.
Question
Do I need a modem to get the internet?
asked 4 weeks ago
by
Kambry Shaw
on Broadband2Go
1 answer
Answers
answer 1
No. The Broadband2Go plans with a Broadband2Go device provides a mobile, wireless internet connection for laptops, notebooks, desktops or other computing devices. A Broadband2Go device like the Netgear Mingle or Overdrive Pro will connect to your computer or device via Wi-Fi or USB cable and use the Sprint Network for access to the internet.

There are 3 Broadband2Go plans: $25 per month, $55 per month, and $5 per day.

   - The $25/month plan provides 1.5GB  of data at 3G and 4G LTE or 4G WiMAX (depending on your device) speeds during your month*.
   - The $55/month plan provides  6GB    of data at 3G and 4G LTE or 4G WiMAX (depending on your device) speeds during your month*.
   - The $5/day plan provides      250MB of data at 3G and 4G LTE or 4G WiMAX (depending on your device) speeds for 24 hours*.

    *These plans are available for current 4G/3G devices like Overdrive Pro, U600 AND Netgear Mingle devices as well as 3G-only Broadband2Go devices(MiFi
      2200, Ovation MC760, and PEEL). 4G WiMAX service only available on the 4G WiMAX/3G devices in areas covered by 4G WiMAX. 4G LTE service only
      available on the 4G LTE/3G devices in areas covered by 4G LTE. Data access will stop at the end of your plan period(i.e. 1 month or 1 day) or when your
      data limit is reached(i.e. 1.5GB, 6GB, or 250MB). You should experience full data speeds while your plan is in effect or until your data limit is reached; data
      speeds will no longer be slowed with the Broadband2Go plans.
answered 3 weeks, 6 days ago
by
Dan L.
Question
How does a hotspot work
asked 1 month ago
by
Marc gershel
on Broadband2Go
1 answer
Answers
answer 1
The Broadband2Go plans with a Broadband2Go device provides a mobile, wireless internet connection for laptops, notebooks, desktops or other computing devices. Broadband2Go uses the Sprint Network. Each Broadband2Go device connects to your computer via Wi-Fi or USB cable.
answered 4 weeks ago
by
Dan L.
Question
How does the $120 6 month plan work?
Is it 6 months of 6G per month or 6 months with 1G per month.
asked 4 weeks, 2 days ago
by
Aaron
on Broadband2Go
1 answer
Answers
answer 1
There are 3 Broadband2Go plans: $25 per month, $55 per month, and $5 per day.

   - The $25/month plan provides 1.5GB  of data at 3G and 4G LTE or 4G WiMAX (depending on your device) speeds during your month*.
   - The $55/month plan provides  6GB    of data at 3G and 4G LTE or 4G WiMAX (depending on your device) speeds during your month*.
   - The $5/day plan provides      250MB of data at 3G and 4G LTE or 4G WiMAX (depending on your device) speeds for 24 hours*.

    *These plans are available for current 4G/3G devices like Overdrive Pro, U600 AND Netgear Mingle devices as well as 3G-only Broadband2Go devices(MiFi
      2200, Ovation MC760, and PEEL). 4G WiMAX service only available on the 4G WiMAX/3G devices in areas covered by 4G WiMAX. 4G LTE service only
      available on the 4G LTE/3G devices in areas covered by 4G LTE. Data access will stop at the end of your plan period(i.e. 1 month or 1 day) or when your
      data limit is reached(i.e. 1.5GB, 6GB, or 250MB). You should experience full data speeds while your plan is in effect or until your data limit is reached; data
      speeds will no longer be slowed with the Broadband2Go plans.
answered 4 weeks ago
by
Dan L.
Question
Can I use BroadBand2Go on my iPhone 5s?
asked 1 month ago
by
Colin
on Broadband2Go
1 answer
Answers
answer 1
You will need a computer that meets the System Requirements for one of the Broadband2Go devices.

► SYSTEM REQUIREMENTS - Overdrive Pro
   Your system needs a Wi-Fi IEEE 802.11b/g/n or USB port just to CONNECT to the Overdrive Pro. To START your Virgin Mobile account and CONFIGURE the
   Overdrive Pro you need a Mac or Windows PC that meets the following System Requirements. Once you've created your Virgin Mobile account and
   configured your Overdrive Pro you should be able to access the web with any device using Wi-Fi or USB port.

   • Mac Requirements: Mac OS X, 10.4 & Higher G4/G5
   • Windows* Requirements: Windows XP, Windows Vista, Windows 7, or Windows 8
   • Your Mac or Windows PC must be Wi-Fi IEEE 802.11b/g/n enabled to connect to the Overdrive Pro OR have an available USB port.

   Requirements for a USB Tethered Connection
   Your device supports a direct connection through a USB cable to a Windows or Mac computer. (This is commonly referred to as a “tethered” connection.)
   See page 26 in the Overdrive Pro user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/OD-Pro-user-guide.pdf

   Your Virgin Mobile account is setup using a browser window. The Overdrive Pro is also configured using a browser window. The Overdrive's device
   drivers will be downloaded to your Mac or Windows PC from the Overdrive. You must use a Mac or Windows PC to setup your Virgin Mobile account and
   configure the Overdrive.

   Once you've created a Wi-Fi hotspot with your Overdrive you should be able to access the web with any Wi-Fi enabled device.

► Your computer must meet the following System Requirements to configure your Broadband2Go account and configure the Mingle. After that, you should be able to use the Mingle with most any computer via Wi-Fi or USB.

NETGEAR MINGLE SYSTEM REQUIREMENTS
• Mac Requirements: Mac® OS 10.6-10.8
• Windows Requirements: Windows® XP SP3, Vista®, 7 or 8
• OS Requirements: iOS 4.0, Android 2.1, Blackberry 5.0
• Browser Support (min): IE 8, Firefox 4.0, Safari 5, Chrome 17, Android Browser, Android OS 2.2, Safari Mobile on iOS 4.0
• USB 2.0 port or Wi-Fi (IEEE 802.11 b/g/n)
answered 1 month ago
by
Dan L.
Question
When will 4G be available in the 85210 area?
When will 4G be available in the 85210 area?
asked 1 month ago
by
Kevin
Mesa AZ
on Broadband2Go
1 answer
Answers
answer 1
► Check your COVERAGE on the top line of this webpage.
          OR
     Follow the link at this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3164/kw/coverage

     Be sure to select your coverage interest such as 4G LTE, 4G WiMAX, 3G Data Coverage, or Voice Coverage in the boxes above the map.

Note, if you use Internet Explorer or Firefox you can search these ASK & ANSWERS by using the Search box above these questions.
answered 1 month ago
by
Dan L.
Product Details