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Customer Questions & Answers for
Broadband2Go

Unlimited 3G Internet just $50/month. No Contract.
Customer Questions & Answers:
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2,858 Answers
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Questions & Answers for Broadband2Go

Question
can it be used on my tablet
asked 3 weeks ago
by
marlene
on Broadband2Go
1 answer
Answers
answer 1
Your computer must meet the following System Requirements to configure your Broadband2Go account and configure the Mingle. After that, you should be able to use the Mingle with most any computer via Wi-Fi or USB.

NETGEAR MINGLE SYSTEM REQUIREMENTS
• Mac Requirements: Mac® OS 10.6-10.8
• Windows Requirements: Windows® XP SP3, Vista®, 7 or 8
• OS Requirements: iOS 4.0, Android 2.1, Blackberry 5.0
• Browser Support (min): IE 8, Firefox 4.0, Safari 5, Chrome 17, Android Browser, Android OS 2.2, Safari Mobile on iOS 4.0
• USB 2.0 port or Wi-Fi (IEEE 802.11 b/g/n)

► Check your COVERAGE on the top line of this webpage.
          OR
     Follow the link at this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3164

     Be sure to select your coverage interest such as 4G LTE, 4G WiMAX or 3G Data Coverage boxes above the map.

Note, if you use Internet Explorer or Firefox you can search these ASK & ANSWERS by using the Search box above these questions.
answered 2 weeks, 6 days ago
by
Dan L.
Question
i have a nook would the broadband2go work
asked 3 weeks, 3 days ago
by
cynthia
staten island, new york
on Broadband2Go
1 answer
Answers
answer 1
You need a computer that meets the following System Requirements to configure your Broadband2Go account and configure the Mingle. After that, you should be able to use the Mingle with most any computer via Wi-Fi or USB.

NETGEAR MINGLE SYSTEM REQUIREMENTS
• Mac Requirements: Mac® OS 10.6-10.8
• Windows Requirements: Windows® XP SP3, Vista®, 7 or 8
• OS Requirements: iOS 4.0, Android 2.1, Blackberry 5.0
• Browser Support (min): IE 8, Firefox 4.0, Safari 5, Chrome 17, Android Browser, Android OS 2.2, Safari Mobile on iOS 4.0
• USB 2.0 port or Wi-Fi (IEEE 802.11 b/g/n)
answered 3 weeks, 1 day ago
by
Dan L.
Question
is it fast enough to stream movies online?
Hi, i was thinking of getting the broadbandtogo plan and I only needed it to stream movies online like from netflix and amazon on my laptop. What would be the best plan to be able to watch the movies without freezing constantly?
asked 3 weeks, 2 days ago
by
jose
bakersfield, ca zipcode 93304
on Broadband2Go
1 answer
Answers
answer 1
DATA SPEEDS
3G, 4G WiMAX, and 4G LTE indicate which data network is used for web access. Each network has different maximum speed capabilities. Both 4G networks are much faster than 3G but neither 4G network is as large as 3G at this time.

Virgin Mobile answered your question in the FAQs:

• Data speeds for 3G devices on the 3G Nationwide Sprint Network range from 600 kbps – 1.4 mbps*.

• Data speeds for 4G devices operating on the Sprint 4G (WiMAX) Network, typical speeds range from 3 – 6 mbps*. The Sprint 4G (WiMAX) Network reaches over 70 markets in the US.

• When in a 4G LTE coverage area, customers may realize average download speeds of 6-8 Mbps, upload speeds of 2-3 Mbps and peak speeds of 25 Mbps*.

*Actual speeds may vary based upon plan or other factors.
http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5688/
http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5776

COVERAGE
• Check your COVERAGE on the top line of this webpage.
OR
Follow the link at this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3164/kw/coverage

Be sure to select your coverage interest such as 4G LTE, 4G WiMAX, 3G Data Coverage, or Voice Coverage in the boxes above the map.

'Coverage is not available everywhere and varies based on a number of factors. Our coverage maps provide high level estimates of our coverage areas when using your device outdoors under optimal conditions. Coverage isn't available everywhere. Estimating wireless coverage and signal strength is not an exact science. There are gaps in coverage within our estimated coverage areas that, along with other factors both within and beyond our control (network problems, software, signal strength, your wireless device, structures, buildings, weather, geography, topography, etc.), will result in dropped and blocked connections, slower data speeds, or otherwise impact the quality of services...'
answered 3 weeks, 1 day ago
by
Dan L.
Question
cAN I CONVERT MY CURRENT PHONE PLAN TO A BROADBAND PLAN
I HAVE SERVICE WITH ANOTHER COMPANY AND WOULD LIKE TO USE THIS AS A BROADBAND SERVICE...CAN I TAKE THE CURRENT MONTH AND CONVERT IT TO A BROADBAND PLAN?
asked 3 weeks, 2 days ago
by
PATRICK JARMUZEK
on Broadband2Go
1 answer
Answers
answer 1
No. You can't bring service from another company.
answered 3 weeks, 1 day ago
by
Dan L.
Question
On the B2B $5/day once it's runs out can you easily top up?
asked 3 weeks, 5 days ago
by
Julia
Brooklyn
on Broadband2Go
1 answer
Answers
answer 1
Yes. Use a Virgin Mobile Top-Up card, Credit card or Debit card. (Sorry PayPal not available for Broadband2Go.)

Virgin Mobile answered your question in the FAQs:

CREDIT/DEBIT CARD
    Pay for your Broadband2Go service with a credit or debit card

    Use your credit or debit card with Virgin Mobile to pay for your Broadband2Go Plan.

    Here's how:

    1. Log in to My Virgin Mobile with your Broadband2Go account number and Account PIN.
    2. Choose a Broadband2Go Plan, and choose to pay with your credit/debit card.

    Or

    1. Plug your Broadband2Go device into your computer and connect to the internet.
    2. Choose a Broadband2Go Plan, log in, and choose to pay with your credit/debit card.
        http://virginmobileusa.custhelp.com/app/answers/detail/a_id/876

VIRGIN MOBILE TOP-UP CARD
    Pay for your Broadband2Go service with Top-Up cards(cash)

    First, buy a Top-Up card from a store near you. Then, apply the card to your Broadband2Go account.

    Here's how:

    Here on our website Log in to My Virgin Mobile with your Broadband2Go account number and Account PIN. Once you Top-Up, you can use your cash     balance to buy additional megabytes of wireless internet use.

    Or

    Using the Broadband2Go software:

    1. Plug the Broadband2Go device into your computer and connect to the internet.

    2. Go to the Top-Up section of the My Account Window and enter the PIN number from your Top-Up card.

    3. Once you Top-Up you can use your cash balance to buy additional megabytes of wireless internet use.
        http://virginmobileusa.custhelp.com/app/answers/detail/a_id/877
answered 3 weeks, 4 days ago
by
Dan L.
Question
how do you transfer to new account after there is a death.
don't have account # or password but I would like to keep virgin mobil.
asked 1 month ago
by
Kelly
on Broadband2Go
1 answer
Answers
answer 1
This question can is best answered by calling Broadband2Go Support. Click 'SUPPORT' at the top of this page to find the Broadband2Go phone number or email address.
answered 3 weeks, 5 days ago
by
Dan L.
Question
I have the pay as you go plan 25/minute. Can I use my phone to access free wi if while Ina hot spot or will I be charged by virgin mobile?
asked 4 weeks, 1 day ago
by
Jackie
on Broadband2Go
1 answer
Answers
answer 1
No. You have a payLo plan with a payLo phone. None of the payLo phones that can be used with your particular plan are Wi-Fi capable.
answered 3 weeks, 5 days ago
by
Dan L.
Question
van I buy temporary service in the UK & ireland
I am traveling to the UK and Ireland for about 10 days. I have an iPad in the US which currently has not 3g/4g plan.
Can I sign up for 10 days+/-
asked 1 month ago
by
ed meenan
usa
on Broadband2Go
1 answer
Answers
answer 1
Sorry, Broadband2Go plans and the Broadband2Go devices from Virgin Mobile USA work strictly within the USA.

The Broadband2Go devices use the Sprint Nationwide Network which only extends throughout the US, Hawaii, Washington DC, Puerto Rico, and US Virgin Islands. The Broadband2Go devices do not roam across other networks either. For these reasons the Broadband2Go devices cannot provide web access when located outside the USA. There is no option to make the Broadband2Go devices work outside the USA.
answered 1 month ago
by
Dan L.
Question
Can I use my iPhone as a hotspot without purchasing a device?
asked 1 month ago
by
Glen Yon
on Broadband2Go
1 answer
Answers
answer 1
Maybe. Only certain Virgin Mobile phone models are allowed to create a Mobile Hotspot. Look for "Daily Mobile Hotspot" on the FEATURES & SPECS tab.

► You need the following to create a Mobile Hotspot via Wi-Fi (IEEE 802.11):

     1. One of the Beyond Talk plans ($35, $45, or $55 per month)
     2. The $15 per month OR $5 per day Hotspot option in your Virgin Mobile account
     3. One of these Beyond Talk phones:
          (uses 3G network only) Apple iPhone 4s, Kyocera Event
          (uses 4G LTE and 3G networks) HTC Desire, HTC Desire 816, Kyocera Hydro Vibe, LG Optimus F3, LG Volt, Samsung Galaxy S5, Samsung Galaxy SIII,
                                                                 Samsung Galaxy Victory

     Log into your account. [MANAGE MY ACCOUNT at the top of this page.] On the Account Overview tab click on 'Change My Plan'. From there you can
     see the plans and options that are available for your phone.

     Read the legal stuff for more information:
          http://www.virginmobileusa.com/legal/general-terms-and-conditions-virgin-mobile#mobile_hotspot
answered 1 month ago
by
Dan L.
Question
will the virgin system work with voip like skype?
will the video conferencing work with this system? Audio conferencing? How about connecting to a VPS? What are the limitations?
asked 1 month ago
by
Bob
SC
on Broadband2Go
1 answer
Answers
answer 1
► Before buying any 4G/3G Broadband2Go device you should check COVERAGE in your area on the top line of this webpage.
            OR
    Follow the link at this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5679

    Be sure to select 4G WiMAX, 4G LTE, or data coverage(3G) on the tool. The Netgear Mingle uses the 3G and 4G LTE data networks. The Overdrive Pro uses
    the Sprint 3G and 4G WiMAX data networks.

► See the Netgear Mingle user manual at: http://www.virginmobileusa.com/resources/Netgear%20Mingle_ug_en.pdf

This question is best answered by calling Broadband2Go Support. Click 'SUPPORT' at the top of this page to find the Broadband2Go phone number or email address.
answered 1 month ago
by
Dan L.
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