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Customer Questions & Answers for
Broadband2Go

Unlimited 3G Internet just $50/month. No Contract.
Customer Questions & Answers:
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Questions & Answers for Broadband2Go

Question
When will you have more USB Modems or Hotspots??
You have been out of stock for a while
asked 3 weeks ago
by
Paula
on Broadband2Go
1 answer
Answers
answer 1
Virgin Mobile occasionally changes their Broadband2Go devices and plans. They don't usually comment on this board.
answered 2 weeks, 6 days ago
by
Dan L.
Question
Is there a limit on downloads on $55.00 plan
asked 3 weeks, 3 days ago
by
Deb
on Broadband2Go
1 answer
Answers
answer 1
The $55/month plan provides  service for 1 month or 6GB of combined data at 3G and 4G LTE or 4G WiMAX (depending on your device and coverage in your area).

There are 3 Broadband2Go plans: $25 per month, $55 per month, and $5 per day.

   - The $25/month plan provides 1.5GB  of data at 3G and 4G LTE or 4G WiMAX (depending on your device) speeds during your month*.
   - The $55/month plan provides  6GB    of data at 3G and 4G LTE or 4G WiMAX (depending on your device) speeds during your month*.
   - The $5/day plan provides      250MB of data at 3G and 4G LTE or 4G WiMAX (depending on your device) speeds for 24 hours*.

    *These plans are available for current 4G/3G devices like Overdrive Pro, U600 AND Netgear Mingle devices as well as 3G-only Broadband2Go devices(MiFi
      2200, Ovation MC760, and PEEL). 4G WiMAX service only available on the 4G WiMAX/3G devices in areas covered by 4G WiMAX. 4G LTE service only
      available on the 4G LTE/3G devices in areas covered by 4G LTE. Data access will stop at the end of your plan period(i.e. 1 month or 1 day) or when your
      data limit is reached(i.e. 1.5GB, 6GB, or 250MB). You should experience full data speeds while your plan is in effect or until your data limit is reached; data
      speeds will no longer be slowed with the Broadband2Go plans.
answered 3 weeks, 2 days ago
by
Dan L.
Question
can mifi2200 c14 use 4g or is it just 3g capable
If I am in an area that has 4g is the mifi 2200 c14 a 4g compatible devise to pick it up or will it just be a 3g devise in these areas
asked 4 weeks ago
by
Jennee
on Broadband2Go
1 answer
Answers
answer 1
The MiFi is only capable of 3G.

You'll need to upgrade to an Overdrive Pro for 4G WiMAX/3G or the Netgear Mingle for 4G LTE/3G. If you buy the Netgear Mingle and if you still have a Broadband2Go plan you may need to change to one of the current Broadband2Go plans that can accomodate 4G LTE. Older Broadband2Go plans could only provide 4G WiMAX and 3G when used with a 4G WiMAX device.
answered 3 weeks, 5 days ago
by
Dan L.
Question
Will the Virgin Broadband2Go prepaid card work with any Sprint U600 broadband mobile sticks?
Will the virgin broadband2go prepaid card work with any Sprint Franklin U600 mobile broadband stick?
asked 4 weeks, 1 day ago
by
danny d.
on Broadband2Go
1 answer
Answers
answer 1
No. Virgin Mobile Top-Up cards can only be used to pay for your Broadband2Go service.
answered 4 weeks ago
by
Dan L.
Question
Can I use more than one devices
Can I use more than one broadband device such as a wifi hot spot And a USB hotspot on a mac with the same plan?
asked 4 weeks, 1 day ago
by
Noah
on Broadband2Go
1 answer
Answers
answer 1
Sorry, no. One account can only be used with one device at a time.
answered 4 weeks ago
by
Dan L.
Question
Does this plan works at my ipad?
Can I buy a 3G iPad, and make it work with this plan?
asked 1 month, 1 week ago
by
Carlos
on Broadband2Go
1 answer
Answers
answer 1
Your computer must meet the System Requirements for one of the Broadband2Go devices:

► SYSTEM REQUIREMENTS - Overdrive Pro
Your system needs a Wi-Fi IEEE 802.11b/g/n or USB port just to CONNECT to the Overdrive Pro. To START your Virgin Mobile account and CONFIGURE the
Overdrive Pro you need a Mac or Windows PC that meets the following System Requirements. Once you've created your Virgin Mobile account and
configured your Overdrive Pro you should be able to access the web with any device using Wi-Fi or USB port.

• Mac Requirements: Mac OS X, 10.4 & Higher G4/G5
• Windows* Requirements: Windows XP, Windows Vista, Windows 7, or Windows 8
• Your Mac or Windows PC must be Wi-Fi IEEE 802.11b/g/n enabled to connect to the Overdrive Pro OR have an available USB port.

Requirements for a USB Tethered Connection
Your device supports a direct connection through a USB cable to a Windows or Mac computer. (This is commonly referred to as a “tethered” connection.)
See page 26 in the Overdrive Pro user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/OD-Pro-user-guide.pdf

Your Virgin Mobile account is setup using a browser window. The Overdrive Pro is also configured using a browser window. The Overdrive's device
drivers will be downloaded to your Mac or Windows PC from the Overdrive. You must use a Mac or Windows PC to setup your Virgin Mobile account and
configure the Overdrive.

Once you've created a Wi-Fi hotspot with your Overdrive you should be able to access the web with any Wi-Fi enabled device.

► SYSTEM REQUIREMENTS - Netgear Mingle:

NETGEAR MINGLE SYSTEM REQUIREMENTS
• Mac Requirements: Mac® OS 10.6-10.8
• Windows Requirements: Windows® XP SP3, Vista®, 7 or 8
• OS Requirements: iOS 4.0, Android 2.1, Blackberry 5.0
• Browser Support (min): IE 8, Firefox 4.0, Safari 5, Chrome 17, Android Browser, Android OS 2.2, Safari Mobile on iOS 4.0
• USB 2.0 port or Wi-Fi (IEEE 802.11 b/g/n)
answered 1 month ago
by
Dan L.
Question
Will this work with chromebook computer?
asked 1 month, 1 week ago
by
Kathy Smtih
Michigan
on Broadband2Go
1 answer
Answers
answer 1
Your computer must meet the System Requirements for one of the Broadband2Go devices:

► SYSTEM REQUIREMENTS - Overdrive Pro
   Your system needs a Wi-Fi IEEE 802.11b/g/n or USB port just to CONNECT to the Overdrive Pro. To START your Virgin Mobile account and CONFIGURE the
   Overdrive Pro you need a Mac or Windows PC that meets the following System Requirements. Once you've created your Virgin Mobile account and
   configured your Overdrive Pro you should be able to access the web with any device using Wi-Fi or USB port.

   • Mac Requirements: Mac OS X, 10.4 & Higher G4/G5
   • Windows* Requirements: Windows XP, Windows Vista, Windows 7, or Windows 8
   • Your Mac or Windows PC must be Wi-Fi IEEE 802.11b/g/n enabled to connect to the Overdrive Pro OR have an available USB port.

   Requirements for a USB Tethered Connection
   Your device supports a direct connection through a USB cable to a Windows or Mac computer. (This is commonly referred to as a “tethered” connection.)
   See page 26 in the Overdrive Pro user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/OD-Pro-user-guide.pdf

   Your Virgin Mobile account is setup using a browser window. The Overdrive Pro is also configured using a browser window. The Overdrive's device
   drivers will be downloaded to your Mac or Windows PC from the Overdrive. You must use a Mac or Windows PC to setup your Virgin Mobile account and
   configure the Overdrive.

   Once you've created a Wi-Fi hotspot with your Overdrive you should be able to access the web with any Wi-Fi enabled device.

► SYSTEM REQUIREMENTS - Netgear Mingle:

NETGEAR MINGLE SYSTEM REQUIREMENTS
• Mac Requirements: Mac® OS 10.6-10.8
• Windows Requirements: Windows® XP SP3, Vista®, 7 or 8
• OS Requirements: iOS 4.0, Android 2.1, Blackberry 5.0
• Browser Support (min): IE 8, Firefox 4.0, Safari 5, Chrome 17, Android Browser, Android OS 2.2, Safari Mobile on iOS 4.0
• USB 2.0 port or Wi-Fi (IEEE 802.11 b/g/n)
answered 1 month ago
by
Dan L.
Question
does it work in mexico
does it work in Mexico?
asked 1 month, 1 week ago
by
Monico
on Broadband2Go
1 answer
Answers
answer 1
Sorry, Broadband2Go plans and the Broadband2Go devices work strictly within the USA.

The Broadband2Go devices use the Sprint Nationwide Network which only extends throughout the US, Hawaii, Washington DC, Puerto Rico, and US Virgin Islands. The Broadband2Go devices do not roam across other networks either. For these reasons the Broadband2Go devices cannot provide web access when located outside the USA. There is no option to make the Broadband2Go devices work outside the USA.
answered 1 month, 1 week ago
by
Dan L.
Question
Will the Virgin Mobile USA MC760 Modem Model: MC760 Modem , work with windows 8
i use it with windows 7 with no problems , but i bought a laptop with windows 8 and would like to know if there is any problems with win 8 and the MC760 !

Thank you !
asked 1 month, 1 week ago
by
Charles e Smith
on Broadband2Go
1 answer
Answers
answer 1
Windows 8 is not supported on the Ovation MC760 from Virgin Mobile. You should contact Broadband2Go Support. Click 'SUPPORT' at the top of this page to find the Broadband2Go phone number or email address. You might also contact the manufacturer, Novatel Wireless.

SYSTEM REQUIREMENTS - Ovation MC760
• Mac Requirements: Mac OS X, 10.4, 10.5, 10.6 only
• Windows* Requirements: Windows XP, Windows Vista, or Windows 7; PDF Reader
• Your Mac or Windows PC must have a USB port available to connect to the Ovation MC760 device.

Your Virgin Mobile account is setup using a browser window. The Ovation MC760 is also configured using a browser window. The Ovation MC760's device drivers will be downloaded to your Mac or Windows PC from the Ovation MC760. You must use a Mac or Windows PC to setup your Virgin Mobile account and configure the Ovation MC760. The Ovation MC760 can only be used by one Mac or Windows PC at a time although it can be moved to other computers. The Ovation MC760 does not create a Wi-Fi hotspot.

See the Ovation MC760 user manual at http://www.virginmobileusa.com/resources/vmmc76_userguide.pdf
answered 1 month, 1 week ago
by
Dan L.
Question
I have a MIFI from verizon (old account) do you sell a sim card that I can swap into this device so I don't have to buy another device?
asked 1 month, 1 week ago
by
John W
Ft Lauderdale
on Broadband2Go
1 answer
Answers
answer 1
Sorry, no. The Broadband2Go plans are only compatible with Broadband2Go devices from Virgin Mobile USA. Devices from other carriers or sources will not work with Broadband2Go plans.

You can buy Broadband2Go devices on this website or at local stores which you can find by clicking on Find Store at the top of this page.

Note, if you use Internet Explorer or Firefox you can search these ASK & ANSWERS by using the Search box above these questions.
answered 1 month, 1 week ago
by
Dan L.
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