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Customer Questions & Answers for
Broadband2Go

Unlimited 3G Internet just $50/month. No Contract.
Customer Questions & Answers:
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2,876 Answers
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Questions & Answers for Broadband2Go

Question
$5.00 dollars a day hot spot
Is it $5.00 a day for 1 day of hotspot? or Is it $5.00 to the plan to have 2.5 MB of internet hotspot for the month?
asked 3 weeks, 3 days ago
by
Karen
Louisiana
on Broadband2Go
1 answer
Answers
answer 1
Broadband2Go applies to the Broadband2Go devices not cell phones since your question appears on the Broadband2Go page.

There are 3 NEW Broadband2Go plans: $25 per month, $55 per month, and $5 per day.
   - The $25/month plan provides 1.5GB of data at 4G WiMAX and 3G speeds during your month*.
   - The $55/month plan provides 6GB of data at 4G WiMAX and 3G speeds during your month*.
   - The $5/day plan provides 250MB of data at 4G WiMAX and 3G speeds for 24 hours*.
      *These plans are available for current 4G/3G devices like Overdrive Pro and U600 devices as well as 3G-only Broadband2Go devices(MiFi 2200, Ovation
        MC760, and PEEL). 4G WiMAX service only available on the 4G/3G devices in areas covered by 4G WiMAX. Data access will stop at the end of your
        plan period(i.e. 1 month or 1 day) or when your data limit is reached(i.e. 1.5GB, 6GB, or 250MB). You should experience full data speeds while your plan         is in effect or until your data limit is reached; data speeds will no longer be slowed with the NEW Broadband2Go plans.

Also available until 11/1/13, are 3 Broadband2Go plans: $35 per month, $55 per month, and $5 per day.
There are 3 Broadband2Go plans: $35 per month, $55 per month, and $5 per day.
• Both the $35 and $55 per month plans will provide Unlimited data for 1 month when you have a 4G/3G Broadband2Go device (U600 or Overdrive Pro)
   operating in 4G mode. Data access will continue after you receive 10GB of data but 4G speeds will be reduced to about 2Mbps.

   The $5 Daily plan will get you Unlimited data for 24 hours when you have a 4G/3G Broadband2Go device such as the U600 or Overdrive Pro operating at
   4G speeds. Your speeds may drop to about 2Mbps when 500MB of data is reached but data access will continue for the rest of your 24 hours.

• When your 4G/3G device (U600 or Overdrive Pro) is operating at 3G speed then:
   - The $35/month plan provides 2GB of data at 3G speeds during your month.
   - The $55/month plan provides 5GB of data at 3G speeds during your month.
   - The $5/day plan provides 200MB of data at 3G speeds during your day.
   - There currently is no unlimited plan for 3G-only devices such as the Ovation MC760 or MiFi 2200.
answered 3 weeks ago
by
Dan L.
Question
how do i use the money on acct,
asked 3 weeks, 3 days ago
by
pam ringer
on Broadband2Go
1 answer
Answers
answer 1
This question is best answered by calling Broadband2Go Support. Click 'SUPPORT' at the top of this page to find the Broadband2Go phone number or email address.
answered 3 weeks ago
by
Dan L.
Question
Can I use this as an intenet connection for my laptop?
asked 3 weeks, 2 days ago
by
Ben
Gettysburg
on Broadband2Go
1 answer
Answers
answer 1
Yes. Your computer must meet the following System Requirements to configure your Broadband2Go account and configure the Mingle. After that, you should be able to use the Mingle with most any computer via Wi-Fi or USB.

NETGEAR MINGLE SYSTEM REQUIREMENTS
• Mac Requirements: Mac® OS 10.6-10.8
• Windows Requirements: Windows® XP SP3, Vista®, 7 or 8
• OS Requirements: iOS 4.0, Android 2.1, Blackberry 5.0
• Browser Support (min): IE 8, Firefox 4.0, Safari 5, Chrome 17, Android Browser, Android OS 2.2, Safari Mobile on iOS 4.0
• USB 2.0 port or Wi-Fi (IEEE 802.11 b/g/n)
answered 3 weeks ago
by
Dan L.
Question
rates for broadband in canada?
asked 3 weeks, 1 day ago
by
Dan
Olympia
on Broadband2Go
1 answer
Answers
answer 1
Sorry, Broadband2Go plans and the Broadband2Go devices work strictly within the USA.

The Broadband2Go devices use the Sprint Nationwide Network which only extends throughout the US, Hawaii, Washington DC, Puerto Rico, and US Virgin Islands. The Broadband2Go devices do not roam across other networks either. For these reasons the Broadband2Go devices cannot provide web access when located outside the USA. There is no option to make the Broadband2Go devices work outside the USA.
answered 3 weeks ago
by
Dan L.
Question
how can i get the internet on my virgin moble
I have the free 250 mins talk and text free. I just have the KYOCERA. I want to have the internet also. Is this possible and how much? It is phone free for seniors.
asked 1 month ago
by
Patricia Meyer
Logansport in.
on Broadband2Go
1 answer
Answers
answer 1
The Assurance Wireless plan with 250 minutes doesn't include any data. An Assurance Wireless plan with data is available for $30 per month.

► UNLIMITED Talk, Text, and Web
     Add $30 each month to your Assurance Wireless account.

     • To see or add to the balance in your Assurance Wireless account on your phone select MY ACCOUNT on the menu or click TOP-UP at the top
          of this page. Virgin Mobile Top-Up cards are one way to add money your Assurance Wireless account. Top-Up cards are available at retail stores
          and elsewhere online.

► You can find other answers on the Assurance Wireless website at:
     http://www.assurancewireless.com/

Note, if you use Internet Explorer or Firefox you can search these ASK & ANSWERS by using the Search box above these questions.
answered 3 weeks, 6 days ago
by
Dan L.
Question
Can I use my older MiFi device?
asked 4 weeks, 1 day ago
by
Deborah
on Broadband2Go
1 answer
Answers
answer 1
Yes, the current plans will accommodate a MiFi 2200 from Virgin Mobile USA. However, the MiFi is only capable of 3G speeds.
answered 3 weeks, 6 days ago
by
Dan L.
Question
Difference btw phone hotspot and MiFi?
What is the difference between using your phone as a hotspot and using MiFi? Other than phone battery usage.

Better signal? Better connection?
asked 4 weeks ago
by
TH
on Broadband2Go
1 answer
Answers
answer 1
It depends on the capabilities of the phone or Broadband2Go device and the coverage that is available in your area. The MiFi is capable of a maximum 3G data speed when in an area covered by 3G. Some of the current Beyond Talk phones with the optional Mobile Hotspot option are capable of 4G LTE when in an area covered by 4G LTE. Of course, you can use a phone for other purposes like calls and texts. You can't do that with a Broadband2Go device.

The Netgear Mingle Broadband2Go device AND the phones on the following list are capable of 4G LTE speeds. The Overdrive Pro Broadband2Go device is capable of 4G WiMAX data speeds.
http://www.virginmobileusa.com/shop/cell-phones/#/sort_love/view_grid/feature_4glte/

DATA SPEEDS
3G, 4G WiMAX, and 4G LTE indicate which data network is used for web access. Each network has different maximum speed capabilities. Both 4G networks are much faster than 3G but neither 4G network is as large as 3G at this time.

Virgin Mobile answered your question in the FAQs:

• Data speeds for 3G devices on the 3G Nationwide Sprint Network range from 600 kbps – 1.4 mbps*.

• Data speeds for 4G devices operating on the Sprint 4G (WiMAX) Network, typical speeds range from 3 – 6 mbps*. The Sprint 4G (WiMAX) Network reaches over 70 markets in the US.

• When in a 4G LTE coverage area, customers may realize average download speeds of 6-8 Mbps, upload speeds of 2-3 Mbps and peak speeds of 25 Mbps*.

*Actual speeds may vary based upon plan or other factors.
http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5688/
http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5776

• Check your COVERAGE on the top line of this webpage.
OR
Follow the link at this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3164/kw/coverage

Be sure to select your coverage interest such as 4G LTE, 4G WiMAX, 3G Data Coverage, or Voice Coverage in the boxes above the map.
answered 3 weeks, 6 days ago
by
Dan L.
Question
need drivers
got a new striped down computer and it hasn't have any wifi.....called and they said have to get drivers from computer and download on new compuor.....FOR my mc750 Novatel wireless broadband
asked 1 month ago
by
Patrick Harris
san antonio texas
on Broadband2Go
1 answer
Answers
answer 1
Probably can't help you here. Virgin Mobile's Broadband2Go discontinued the Novatel Ovation MC760 over a year ago. When you connected the device to your computer the device drivers downloaded from the device to the computer. Driver files were not available separately.
answered 1 month ago
by
Dan L.
Question
Can I get a mobile device with my current Virgin package?
Package is tv & broadband
asked 1 month ago
by
Roger Warwick
on Broadband2Go
1 answer
Answers
answer 1
The account for each device and phone is separate. There is no way to combine the accounts on Virgin Mobile USA.
answered 1 month ago
by
Dan L.
Question
I am Assurance wireless customer
Can I upgrade to a newer phone while remaining eligible for the assurance wireless program benefits
asked 1 month, 2 weeks ago
by
Melinda smith
on Broadband2Go
1 answer
Answers
answer 1
Yes, all the payLo phones including the new LG Aspire are compatible with the Assurance Wireless plans. You can buy Virgin Mobile USA phones on this website, elsewhere online, or at a local store. It doesn't matter where you buy the phone as long as it is one of the payLo phones mentioned. The current Beyond Talk phones will not work with Assurance Wireless plans.

See the current payLo phones at:         http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/#overview

Click 'Find a Store' at the top of this page for nearby stores that sell Virgin Mobile phones.

You can find other answers on the Assurance Wireless website at: http://www.assurancewireless.com/

For the most accurate answer click 'SUPPORT' at the top of this page and ask Virgin Mobile's Customer Care.
answered 1 month, 1 week ago
by
Dan L.
Product Details