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Customer Questions & Answers for
Broadband2Go

Unlimited 3G Internet just $50/month. No Contract.
Customer Questions & Answers:
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Questions & Answers for Broadband2Go

Question
how much gb do I need for internet and streaming movies movies roku
asked 7 months ago
by
danny Newman
san rafael
on Broadband2Go
1 answer
Answers
answer 1
Video takes a lot of data. Your data needs will depend how many videos you download and the length of the videos.
answered 7 months ago
by
Dan L.
Question
Does the data expire if not used
I want to purchase one for emergencies for when the power goes out or for when I travel... So, I' won't be needing it everyday. Maybe 8-10 times a year.

So, if I buy 5gb of data and don't use it for a few months, will I lose that data????
asked 7 months ago
by
Adam
Fort Lauderdale
on Broadband2Go
1 answer
Answers
answer 1
Yes. Unused data expires at the end of each month (or day, depending which plan you buy) or when a customer switches service plans and do not carry forward.
answered 7 months ago
by
Dan L.
Question
can i put my existing service on a different phone
asked 7 months ago
by
jay clark
on Broadband2Go
1 answer
Answers
answer 1
► Here's Virgin Mobile's answer from the FAQs:
Swap your Virgin Mobile phone online

If you're a current Virgin Mobile customer and you've bought a new phone, you'll need to do a phone swap to switch your mobile number to the new device. There is no charge to complete this transaction online.

Simply click here to log into My Account [MANAGE MY ACCOUNT at the top of this web page] with your phone number and 6-digit PIN. Choose Swap Phones from the 'I Want To...' menu on the right of the Account Overview tab. Next, you will need to enter the ESN number from your new phone and follow the steps to complete the phone swap.

Customers who purchase a Blackberry phone must complete the phone swap with a Live Advisor at 1-888-322-1122, with no additional cost.

http://virginmobileusa.custhelp.com/app/answers/detail/a_id/929

► Note that not all plans work on all phones.
• The payLo plans are only available when setting up a payLo phone from Virgin Mobile USA.
See the current payLo phones at: http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/#overview

• Only the Beyond Talk plans are available when setting up a Beyond Talk phone. The Beyond Talk plans are only available when setting up a Beyond Talk
phone from Virgin Mobile USA.
See the current Beyond Talk phones at: http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans/overview/

• Phones from other carriers will not work with payLo plans nor Beyond Talk plans.

Virgin Mobile USA phones are available on this website, at local stores, and elsewhere. It doesn't matter where you buy the phone as long as it is one of the payLo phones from Virgin Mobile USA. Click 'Find A Store' at the top of this page for local nearby stores.

See more info at: http://www.virginmobileusa.com/resources/CTIAFAQ.pdf

Virgin Mobile now takes trade-ins. When shopping for a phone on this website click on the GET PAID TO TRADE tab.
answered 7 months ago
by
Dan L.
Question
So does the Mifi 2200 have unlimited data for the 55 a month plan.
I bought the Mifi 2200 device because i am not able to have 4g coverage where i live and i was wondering if it had unlimited data. i use the internet alot and i just want to be sure this is worth it because my dad and siblings log on to with their ipods and tablets and such. I really hope it is or atleast will be soon cause i do not like data limits. i dont mind getting the internet slowed because thats how it is on my phone when i use it. Thank you for helping me in advance.
asked 6 months ago
by
Anthony
on Broadband2Go
1 answer
Answers
answer 1
Sorry to disappoint you. The $55 per month plan provides 6GB of data at 3G speeds. There are 3 Broadband2Go plans: $25 per month, $55 per month, and $5 per day.

   - The $25/month plan provides 1.5GB  of data at 3G and 4G LTE or 4G WiMAX (depending on your device) speeds during your month*.
   - The $55/month plan provides  6GB    of data at 3G and 4G LTE or 4G WiMAX (depending on your device) speeds during your month*.
   - The $5/day plan provides      250MB of data at 3G and 4G LTE or 4G WiMAX (depending on your device) speeds for 24 hours*.

    *These plans are available for current 4G/3G devices like Overdrive Pro, U600 AND Netgear Mingle devices as well as 3G-only Broadband2Go devices(MiFi
      2200, Ovation MC760, and PEEL). 4G WiMAX service only available on the 4G WiMAX/3G devices in areas covered by 4G WiMAX. 4G LTE service only
      available on the 4G LTE/3G devices in areas covered by 4G LTE. Data access will stop at the end of your plan period(i.e. 1 month or 1 day) or when your
      data limit is reached(i.e. 1.5GB, 6GB, or 250MB). You should experience full data speeds while your plan is in effect or until your data limit is reached; data
      speeds will no longer be slowed with the Broadband2Go plans.
answered 6 months ago
by
Dan L.
Question
ROKU compatible ?
asked 6 months ago
by
Lindane
on Broadband2Go
1 answer
Answers
answer 1
You will need a system that meets the system requirements for one of the Broadband2Go devices.

► SYSTEM REQUIREMENTS - Overdrive Pro
Your system needs a Wi-Fi IEEE 802.11b/g/n or USB port just to CONNECT to the Overdrive Pro. To START your Virgin Mobile account and CONFIGURE the
Overdrive Pro you need a Mac or Windows PC that meets the following System Requirements. Once you've created your Virgin Mobile account and
configured your Overdrive Pro you should be able to access the web with any device using Wi-Fi or USB port.

• Mac Requirements: Mac OS X, 10.4 & Higher G4/G5
• Windows* Requirements: Windows XP, Windows Vista, Windows 7, or Windows 8
• Your Mac or Windows PC must be Wi-Fi IEEE 802.11b/g/n enabled to connect to the Overdrive Pro OR have an available USB port.

Requirements for a USB Tethered Connection
Your device supports a direct connection through a USB cable to a Windows or Mac computer. (This is commonly referred to as a “tethered” connection.)
See page 26 in the Overdrive Pro user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/OD-Pro-user-guide.pdf

Your Virgin Mobile account is setup using a browser window. The Overdrive Pro is also configured using a browser window. The Overdrive's device
drivers will be downloaded to your Mac or Windows PC from the Overdrive. You must use a Mac or Windows PC to setup your Virgin Mobile account and
configure the Overdrive.

Once you've created a Wi-Fi hotspot with your Overdrive you should be able to access the web with any Wi-Fi enabled device.

► SYSTEM REQUIREMENTS - U600
The U600 should work with any system that meets the following System Requirements. If your system doesn't meet the System Requirements
then consider the Overdrive Pro.

• Mac Requirements: Mac OS X, 10.5, 10.6, 10.7, 10.8 only
• Windows Requirements: Windows XP, Windows Vista, Windows 7, Windows 8.
• Your Mac or Windows PC must have a USB port available to connect to the U600 device.

Your Virgin Mobile account is setup using a browser window. The U600 is also configured using a browser window. The U600's device drivers will be
downloaded to your Mac or Windows PC from the U600. You must use a Mac or Windows PC to setup your Virgin Mobile account and configure the U600.
The U600 can only be used by one Mac or Windows PC at a time. The U600 does not create a Wi-Fi hotspot.

See the U600 user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/U600-Broadband2Go-User-Guide.pdf

NOTE: The software on the U600 device does not support Windows 8 or Mac OS 10.8. A software download from the Virgin Mobile website is required. Do not follow the installation instructions provided with the device. Download the U600 User Guide and follow the installation instructions in the User Guide for Windows 8 or Mac OS 10.8.

See the U600 user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/U600-Broadband2Go-User-Guide.pdf
answered 6 months ago
by
Dan L.
Question
Can I just do one day a month for $5 when I need it?
asked 1 year, 4 months ago
by
JannieY
on Broadband2Go
1 answer
Answers
answer 1
Yes. Buy a plan whenever you need mobile internet access. You only need to buy a plan once a year to keep your Broadband2Go account active.
answered 1 year, 4 months ago
by
Dan L.
Question
How much is unlimited 4g a month on my hotspot
asked 1 year, 4 months ago
by
Caleb
Arkansas
on Broadband2Go
1 answer
Answers
answer 1
There are 3 Broadband2Go plans: $35 per month, $55 per month, and $5 per day.

►Both the $35 and $55 per month plans will provide Unlimited data for 1 month when you have a 4G/3G Broadband2Go device (U600 or Overdrive Pro)
   operating in 4G mode.◄ Data access will continue after you receive 10GB of data but 4G speeds will be reduced to about 2Mbps.

► Before buying any 4G/3G Broadband2Go device you should check COVERAGE in your area on the top line of this webpage.
            OR
    Follow the link at this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5679

    Be sure to select 4G WiMAX or data coverage(3G) on the tool.
answered 1 year, 4 months ago
by
Dan L.
Question
when you buy 35.00 Broadband card do have to use it up the month you purchase and if you do not use all 35.00 in the month do you loose the remaining
asked 1 year, 4 months ago
by
peanuts
south carolins
on Broadband2Go
1 answer
Answers
answer 1
No, you don't need to use your Broadband2Go Top-Up card that month. Your card will expire after a few years. The duration should be printed on the card.

There are 3 Broadband2Go plans: $35 per month, $55 per month, and $5 per day. Services for the $35 per month plan last for one month or when you've used 2GB of 3G data, whichever comes first. Unused data does not roll forward to future months.

• Both the $35 and $55 per month plans will provide Unlimited data for 1 month when you have a 4G/3G Broadband2Go device (U600 or Overdrive Pro)
   operating in 4G mode. Data access will continue after you receive 10GB of data but 4G speeds will be reduced to about 2Mbps.

   The $5 Daily plan will get you Unlimited data for 24 hours when you have a 4G/3G Broadband2Go device such as the U600 or Overdrive Pro operating at
   4G speeds. Your speeds may drop to about 2Mbps when 500MB of data is reached but data access will continue for the rest of your 24 hours.

• When you have a 3G device OR your 4G/3G device is operating at 3G speed then:
   - The $35/month plan provides 2GB of data at 3G speeds during your month.
   - The $55/month plan provides 5GB of data at 3G speeds during your month.
   - The $5/day plan provides 200MB of data at 3G speeds during your day.
   - There currently is no unlimited plan for 3G-only devices such as the Ovation MC760 or MiFi 2200.
answered 1 year, 4 months ago
by
Dan L.
Question
Can I bring my own device?
Some companies allow you to bring your own phone, can I bring my own broadband device, then choose a plan?
asked 1 year, 4 months ago
by
V.M.
on Broadband2Go
1 answer
Answers
answer 1
Sorry, no. The Broadband2Go plans are only compatible with Broadband2Go devices from Virgin Mobile USA. Devices from other carriers or sources will not work with Broadband2Go plans.

You can buy Broadband2Go devices on this website or at local stores which you can find by clicking on Find Store at the top of this page.

Note, if you use Internet Explorer you can search these ASK & ANSWERS by using the Search box above these questions.
answered 1 year, 4 months ago
by
Dan L.
Question
Do I have to have automatic withdraw payment for the $35 plan, if so how do I stop the automatic withdraw from my account
asked 1 year, 4 months ago
by
Rhonda
on Broadband2Go
1 answer
Answers
answer 1
This question can best be answered by calling Broadband2Go Support. Click 'SUPPORT' at the top of this page to find the Broadband2Go phone number.
answered 1 year, 4 months ago
by
Dan L.
Product Details