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Customer Questions & Answers for
Broadband2Go

Unlimited 3G Internet just $50/month. No Contract.
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Questions & Answers for Broadband2Go

Question
Unlimited data?
Which plan has unlimited data? I don't see it above.
asked 9 months ago
by
Lori
  Miami, FL
on Broadband2Go
1 answer
Answers
answer 1
There are 3 NEW Broadband2Go plans: $25 per month, $55 per month, and $5 per day. None of the NEW plans have unlimited data under any condition or any data speed. But under the NEW plans you will receive maximum data speed during your month or day until you've reached the data limit for your plan.
   - The $25/month plan provides 1.5GB of data at 4G WiMAX and 3G speeds during your month*.
   - The $55/month plan provides 6GB of data at 4G WiMAX and 3G speeds during your month*.
   - The $5/day plan provides 250MB of data at 4G WiMAX and 3G speeds for 24 hours*.
      *These plans are available for current 4G/3G devices like Overdrive Pro and U600 devices as well as 3G-only Broadband2Go devices(MiFi 2200, Ovation
        MC760, and PEEL). 4G WiMAX service only available on the 4G/3G devices in areas covered by 4G WiMAX. Data access will stop at the end of your
        plan period(i.e. 1 month or 1 day) or when your data limit is reached(i.e. 1.5GB, 6GB, or 250MB). You should experience full data speeds while your plan         is in effect or until your data limit is reached; data speeds will no longer be slowed with the NEW Broadband2Go plans.

Also available until 11/1/13, are the 3 older Broadband2Go plans: $35 per month, $55 per month, and $5 per day.
There are 3 Broadband2Go plans: $35 per month, $55 per month, and $5 per day.
• Both the $35 and $55 per month plans will provide Unlimited data for 1 month when you have a 4G/3G Broadband2Go device (U600 or Overdrive Pro)
   operating in 4G mode. Data access will continue after you receive 10GB of data but 4G speeds will be reduced to about 2Mbps.

   The $5 Daily plan will get you Unlimited data for 24 hours when you have a 4G/3G Broadband2Go device such as the U600 or Overdrive Pro operating at
   4G speeds. Your speeds may drop to about 2Mbps when 500MB of data is reached but data access will continue for the rest of your 24 hours.

• When your 4G/3G device (U600 or Overdrive Pro) is operating at 3G speed then:
   - The $35/month plan provides 2GB of data at 3G speeds during your month.
   - The $55/month plan provides 5GB of data at 3G speeds during your month.
   - The $5/day plan provides 200MB of data at 3G speeds during your day.
   - There currently is no unlimited plan for 3G-only devices such as the Ovation MC760 or MiFi 2200.
answered 9 months ago
by
Dan L.
Question
will this work on two noteboks?
I have a pro FC1 on a notebook with windows 7 I got new notebook with windors 8 drivers and program wont load
asked 9 months ago
by
c.hick
on Broadband2Go
1 answer
Answers
answer 1
There are 2 Broadband2Go devices available. See the System Requirements for the device you want.

► SYSTEM REQUIREMENTS - Overdrive Pro
   Your system needs a Wi-Fi IEEE 802.11b/g/n or USB port just to CONNECT to the Overdrive Pro. To START your Virgin Mobile account and CONFIGURE the
   Overdrive Pro you need a Mac or Windows PC that meets the following System Requirements. Once you've created your Virgin Mobile account and
   configured your Overdrive Pro you should be able to access the web with any device using Wi-Fi or USB port.

   • Mac Requirements: Mac OS X, 10.4 & Higher G4/G5
   • Windows* Requirements: Windows XP, Windows Vista, Windows 7, or Windows 8 ◄◄
   • Your Mac or Windows PC must be Wi-Fi IEEE 802.11b/g/n enabled to connect to the Overdrive Pro OR have an available USB port.

   Requirements for a USB Tethered Connection
   Your device supports a direct connection through a USB cable to a Windows or Mac computer. (This is commonly referred to as a “tethered” connection.)
   See page 26 in the Overdrive Pro user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/OD-Pro-user-guide.pdf

   Your Virgin Mobile account is setup using a browser window. The Overdrive Pro is also configured using a browser window. The Overdrive's device
   drivers will be downloaded to your Mac or Windows PC from the Overdrive. You must use a Mac or Windows PC to setup your Virgin Mobile account and
   configure the Overdrive.

   Once you've created a Wi-Fi hotspot with your Overdrive you should be able to access the web with any Wi-Fi enabled device."

► SYSTEM REQUIREMENTS - U600
   The U600 should work with any system that meets the following System Requirements. If your system doesn't meet the System Requirements then consider
   the Overdrive Pro.

   • Mac Requirements: Mac OS X, 10.5, 10.6, 10.7 only
   • Windows Requirements: Windows XP, Windows Vista, or Windows 7. (Not currently compatible with Windows 8.)◄◄
   • Your Mac or Windows PC must have a USB port available to connect to the U600 device.

   Your Virgin Mobile account is setup using a browser window. The U600 is also configured using a browser window. The U600's device drivers will be
   downloaded to your Mac or Windows PC from the U600. You must use a Mac or Windows PC to setup your Virgin Mobile account and configure the U600.
   The U600 can only be used by one Mac or Windows PC at a time. The U600 does not create a Wi-Fi hotspot.

   See the U600 user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/U600-Broadband2Go-User-Guide.pdf
answered 9 months ago
by
Dan L.
Question
1
can I use my cell for a wireless connection for my laptop without buying another device?
asked 9 months ago
by
Gloria Leonard
Smithville, Tx.78957
on Broadband2Go
1 answer
Answers
answer 1
Maybe. Currently a Mobile Hotspot can be created only with the Samsung Galaxy S II(3G or 4G WiMAX network), both Apple iPhones 4 & 4S(3G network) using a Beyond Talk plan ($35, $45, or $55 per month) and the $15/month Hotspot option.
http://www.virginmobileusa.com/shop/cell-phones/#/sort_love/view_grid/feature_hotspot/
answered 9 months ago
by
Dan L.
Question
Is the 3G only plan stillavailable?
asked 8 months ago
by
Tom Doerr
on Broadband2Go
1 answer
Answers
answer 1
All the current Broadband2Go plans on this website cover both 4G WiMAX and 3G speeds.

There are 3 Broadband2Go plans: $25 per month, $55 per month, and $5 per day.
   - The $25/month plan provides 1.5GB of data at 4G WiMAX and 3G speeds during your month*.
   - The $55/month plan provides 6GB of data at 4G WiMAX and 3G speeds during your month*.
   - The $5/day plan provides 250MB of data at 4G WiMAX and 3G speeds for 24 hours*.
      *These plans are available for current 4G/3G devices like Overdrive Pro and U600 devices as well as 3G-only Broadband2Go devices(MiFi 2200, Ovation
        MC760, and PEEL). 4G WiMAX service only available on the 4G/3G devices in areas covered by 4G WiMAX. Data access will stop at the end of your
        plan period(i.e. 1 month or 1 day) or when your data limit is reached(i.e. 1.5GB, 6GB, or 250MB). You should experience full data speeds while your plan
        is in effect or until your data limit is reached; data speeds will no longer be slowed with the Broadband2Go plans.

There is a special plan at Walmart for Broadband2Go devices purchased at Walmart. See their website for details.
answered 8 months ago
by
Dan L.
Question
how do I reload my wireless device for service?
asked 9 months ago
by
linda
abilene, texas
on Broadband2Go
1 answer
Answers
answer 1
Assuming that you have a Broadband2Go device from Virgin Mobile USA (Overdrive Pro, U600 USB Stick, Ovation MC760, or MiFi 2200), connect the device to your Mac or Windows computer. Open a browser window and go to the top line on this page and click on the A-word to start your new Broadband2Go plan.

See your user manual for full instructions.
See the Overdrive Pro user manual at          http://www.virginmobileusa.com/resources/phones/prepaid/manual/OD-Pro-user-guide.pdf
See the U600 user manual at                        http://www.virginmobileusa.com/resources/phones/prepaid/manual/U600-Broadband2Go-User-Guide.pdf

See the MiFi 2200 user manual at                 http://www.virginmobileusa.com/resources/mifi_usermanual.pdf
See the Ovation MC760 user manual at       http://www.virginmobileusa.com/resources/vmmc76_userguide.pdf
See the PEEL user manual at                        http://www.virginmobileusa.com/resources/PEEL_Online_User_Guide.pdf
answered 9 months ago
by
Dan L.
Question
Does this work with skype?
Would the 1.5gb plan work well with skype? I skype for several hours a day so just curious :P
asked 9 months ago
by
EmoHobo
on Broadband2Go
1 answer
Answers
answer 1
Skype is going to eat your data allotment quick as with any streaming media such as YouTube.
answered 4 months, 1 week ago
by
Eric
Question
CAN I WATCH NETFLIX WITHOUT USING ALL 6GB
HOW MANY MB/GB IN ONE MOVIE
asked 8 months ago
by
ANASTASIA
on Broadband2Go
1 answer
Answers
answer 1
Maybe. Depends on the length, resolution, and format of the video. A short video that only lasts 10 minutes will take far less data than an hour-long video. A Blu-Ray video takes more data than a standard DVD movie. Playing a video formatted for a TV will take more data than one formatted for a small phone screen.
answered 8 months ago
by
Dan L.
Question
Can I use this with my Samsung Galaxy Note 10.1?
asked 8 months ago
by
Jeffrey Kata
Las Vegas, NV
on Broadband2Go
1 answer
Answers
answer 1
For Broadband2Go access, your system must meet the following System Requirements for either of the Broadband2Go devices.

► SYSTEM REQUIREMENTS - Overdrive Pro
   Your system needs a Wi-Fi IEEE 802.11b/g/n or USB port just to CONNECT to the Overdrive Pro. To START your Virgin Mobile account and CONFIGURE the
   Overdrive Pro you need a Mac or Windows PC that meets the following System Requirements. Once you've created your Virgin Mobile account and
   configured your Overdrive Pro you should be able to access the web with any device using Wi-Fi or USB port.

   • Mac Requirements: Mac OS X, 10.4 & Higher G4/G5
   • Windows* Requirements: Windows XP, Windows Vista, Windows 7, or Windows 8
   • Your Mac or Windows PC must be Wi-Fi IEEE 802.11b/g/n enabled to connect to the Overdrive Pro OR have an available USB port.

   Requirements for a USB Tethered Connection
   Your device supports a direct connection through a USB cable to a Windows or Mac computer. (This is commonly referred to as a “tethered” connection.)
   See page 26 in the Overdrive Pro user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/OD-Pro-user-guide.pdf

   Your Virgin Mobile account is setup using a browser window. The Overdrive Pro is also configured using a browser window. The Overdrive's device
   drivers will be downloaded to your Mac or Windows PC from the Overdrive. You must use a Mac or Windows PC to setup your Virgin Mobile account and
   configure the Overdrive.

   Once you've created a Wi-Fi hotspot with your Overdrive you should be able to access the web with any Wi-Fi enabled device."

► SYSTEM REQUIREMENTS - U600
   The U600 should work with any system that meets the following System Requirements. If your system doesn't meet the System Requirements
   then consider the Overdrive Pro.

   • Mac Requirements: Mac OS X, 10.5, 10.6, 10.7, 10.8 only
   • Windows Requirements: Windows XP, Windows Vista, Windows 7, Windows 8.
   • Your Mac or Windows PC must have a USB port available to connect to the U600 device.

   Your Virgin Mobile account is setup using a browser window. The U600 is also configured using a browser window. The U600's device drivers will be
   downloaded to your Mac or Windows PC from the U600. You must use a Mac or Windows PC to setup your Virgin Mobile account and configure the U600.
   The U600 can only be used by one Mac or Windows PC at a time. The U600 does not create a Wi-Fi hotspot.

   See the U600 user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/U600-Broadband2Go-User-Guide.pdf

NOTE: The software on the U600 device does not support Windows 8 or Mac OS 10.8. A software download from the Virgin Mobile website is required. Do not follow the installation instructions provided with the device. Download the U600 User Guide and follow the installation instructions in the User Guide for Windows 8 or Mac OS 10.8.

See the U600 user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/U600-Broadband2Go-User-Guide.pdf
answered 8 months ago
by
Dan L.
Question
do u make a mobile broadband that works with windows 8.1
asked 8 months ago
by
shawn
on Broadband2Go
1 answer
Answers
answer 1
Check the System Requirements for both Broadband2Go devices.

► SYSTEM REQUIREMENTS - Overdrive Pro
   Your system needs a Wi-Fi IEEE 802.11b/g/n or USB port just to CONNECT to the Overdrive Pro. To START your Virgin Mobile account and CONFIGURE the
   Overdrive Pro you need a Mac or Windows PC that meets the following System Requirements. Once you've created your Virgin Mobile account and
   configured your Overdrive Pro you should be able to access the web with any device using Wi-Fi or USB port.

   • Mac Requirements: Mac OS X, 10.4 & Higher G4/G5
   • Windows* Requirements: Windows XP, Windows Vista, Windows 7, or Windows 8
   • Your Mac or Windows PC must be Wi-Fi IEEE 802.11b/g/n enabled to connect to the Overdrive Pro OR have an available USB port.

   Requirements for a USB Tethered Connection
   Your device supports a direct connection through a USB cable to a Windows or Mac computer. (This is commonly referred to as a “tethered” connection.)
   See page 26 in the Overdrive Pro user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/OD-Pro-user-guide.pdf

   Your Virgin Mobile account is setup using a browser window. The Overdrive Pro is also configured using a browser window. The Overdrive's device
   drivers will be downloaded to your Mac or Windows PC from the Overdrive. You must use a Mac or Windows PC to setup your Virgin Mobile account and
   configure the Overdrive.

   Once you've created a Wi-Fi hotspot with your Overdrive you should be able to access the web with any Wi-Fi enabled device."

► SYSTEM REQUIREMENTS - U600
  The U600 should work with any system that meets the following System Requirements. If your system doesn't meet the System Requirements
   then consider the Overdrive Pro.

   • Mac Requirements: Mac OS X, 10.5, 10.6, 10.7, 10.8 only
   • Windows Requirements: Windows XP, Windows Vista, Windows 7, Windows 8.
   • Your Mac or Windows PC must have a USB port available to connect to the U600 device.

   Your Virgin Mobile account is setup using a browser window. The U600 is also configured using a browser window. The U600's device drivers will be
   downloaded to your Mac or Windows PC from the U600. You must use a Mac or Windows PC to setup your Virgin Mobile account and configure the U600.
   The U600 can only be used by one Mac or Windows PC at a time. The U600 does not create a Wi-Fi hotspot.

   See the U600 user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/U600-Broadband2Go-User-Guide.pdf

NOTE: The software on the U600 device does not support Windows 8 or Mac OS 10.8. A software download from the Virgin Mobile website is required. Do not follow the installation instructions provided with the device. Download the U600 User Guide and follow the installation instructions in the User Guide for Windows 8 or Mac OS 10.8.

See the U600 user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/U600-Broadband2Go-User-Guide.pdf
answered 8 months ago
by
Dan L.
Question
Where do I get top up cards at
asked 8 months ago
by
Trudy
New castle
on Broadband2Go
1 answer
Answers
answer 1
Click 'Find a Store' at the top of this page for nearby stores that sell Virgin Mobile Top-Up cards.
answered 8 months ago
by
Dan L.
Product Details