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Broadband2Go

Unlimited 3G Internet just $50/month. No Contract.
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Questions & Answers for Broadband2Go

Question
Why is Amazon still advertising 'Unlimited 4G Wimax' with purchases of the Overdrive Pro and U600 USB?
asked 5 months, 2 weeks ago
by
Alan
Miami
on Broadband2Go
1 answer
Answers
answer 1
The Broadband2Go plans were changed 11/1/2013. They probably haven't updated their website yet.
answered 5 months, 2 weeks ago
by
Dan L.
Question
why can't I get my broadband2go to work on my chromebook?
Is there a compatibility issue? I want to use my broadband on my chromebook....can't get it to be recognized.
asked 5 months, 2 weeks ago
by
trish
KC, MO
on Broadband2Go
1 answer
Answers
answer 1
You may not be able to configure the Broadband2Go devices with an Android system. After configuration you may be able to use the Overdrive Pro. See the following System Requirements for both BB2G devices.

► SYSTEM REQUIREMENTS - Overdrive Pro
   Your system needs a Wi-Fi IEEE 802.11b/g/n or USB port just to CONNECT to the Overdrive Pro. To START your Virgin Mobile account and CONFIGURE the
   Overdrive Pro you need a Mac or Windows PC that meets the following System Requirements. Once you've created your Virgin Mobile account and
   configured your Overdrive Pro you should be able to access the web with any device using Wi-Fi or USB port.

   • Mac Requirements: Mac OS X, 10.4 & Higher G4/G5
   • Windows* Requirements: Windows XP, Windows Vista, Windows 7, or Windows 8
   • Your Mac or Windows PC must be Wi-Fi IEEE 802.11b/g/n enabled to connect to the Overdrive Pro OR have an available USB port.

   Requirements for a USB Tethered Connection
   Your device supports a direct connection through a USB cable to a Windows or Mac computer. (This is commonly referred to as a “tethered” connection.)
   See page 26 in the Overdrive Pro user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/OD-Pro-user-guide.pdf

   Your Virgin Mobile account is setup using a browser window. The Overdrive Pro is also configured using a browser window. The Overdrive's device
   drivers will be downloaded to your Mac or Windows PC from the Overdrive. You must use a Mac or Windows PC to setup your Virgin Mobile account and
   configure the Overdrive.

   Once you've created a Wi-Fi hotspot with your Overdrive you should be able to access the web with any Wi-Fi enabled device.

► SYSTEM REQUIREMENTS - U600
   The U600 should work with any system that meets the following System Requirements. If your system doesn't meet the System Requirements
   then consider the Overdrive Pro.

   • Mac Requirements: Mac OS X, 10.5, 10.6, 10.7, 10.8 only
   • Windows Requirements: Windows XP, Windows Vista, Windows 7, Windows 8.
   • Your Mac or Windows PC must have a USB port available to connect to the U600 device.

   Your Virgin Mobile account is setup using a browser window. The U600 is also configured using a browser window. The U600's device drivers will be
   downloaded to your Mac or Windows PC from the U600. You must use a Mac or Windows PC to setup your Virgin Mobile account and configure the U600.
   The U600 can only be used by one Mac or Windows PC at a time. The U600 does not create a Wi-Fi hotspot.

   See the U600 user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/U600-Broadband2Go-User-Guide.pdf

NOTE: The software on the U600 device does not support Windows 8 or Mac OS 10.8. A software download from the Virgin Mobile website is required. Do not follow the installation instructions provided with the device. Download the U600 User Guide and follow the installation instructions in the User Guide for Windows 8 or Mac OS 10.8.

See the U600 user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/U600-Broadband2Go-User-Guide.pdf
answered 5 months, 2 weeks ago
by
Dan L.
Question
can you get unlimited data for a wifi hot spot?
asked 5 months, 1 week ago
by
b
on Broadband2Go
1 answer
Answers
answer 1
BROADBAND2GO
Broadband2Go plans with unlimited data are no longer available.

There are 3 Broadband2Go plans: $25 per month, $55 per month, and $5 per day.
   - The $25/month plan provides 1.5GB of data at 4G WiMAX and 3G speeds during your month*.
   - The $55/month plan provides 6GB of data at 4G WiMAX and 3G speeds during your month*.
   - The $5/day plan provides 250MB of data at 4G WiMAX and 3G speeds for 24 hours*.
      *These plans are available for current 4G/3G devices like Overdrive Pro and U600 devices as well as 3G-only Broadband2Go devices(MiFi 2200, Ovation
        MC760, and PEEL). 4G WiMAX service only available on the 4G/3G devices in areas covered by 4G WiMAX. Data access will stop at the end of your
        plan period(i.e. 1 month or 1 day) or when your data limit is reached(i.e. 1.5GB, 6GB, or 250MB). You should experience full data speeds while your plan         is in effect or until your data limit is reached; data speeds will no longer be slowed with the Broadband2Go plans.

BEYOND TALK - UNLIMITED DATA
        All the Beyond Talk plans ($35, $45, $55 per month) provide unlimited data during your month of service. Data access will continue but speeds will be
        reduced to 256Kbps after reaching 2.5GB of data or 3.5GB of data with the $15/month Hotspot option. Full speed will resume after paying for your
        next monthly plan.

► 3G, 4G WiMAX, and 4G LTE indicate which data network is used for web access. Each network has different maximum speed capabilities. Both 4G
networks are much faster than 3G but neither 4G network is as widespread as the 3G network at this time.

REGULAR DATA SPEEDS BEFORE REACHING 2.5 GB

• Data speeds for 3G devices on the 3G Nationwide Sprint Network range from 600 kbps – 1.4 mbps*.

• Data speeds for 4G devices operating on the Sprint 4G (WiMAX) Network, typical speeds range from 3 – 6 mbps*. The Sprint 4G (WiMAX) Network
reaches over 70 markets in the US.

• When in a 4G LTE coverage area, customers may realize average download speeds of 6-8 Mbps, upload speeds of 2-3 Mbps and peak speeds
of 25 Mbps*.

*Actual speeds may vary based upon plan or other factors.
http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5688/
http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5776

Be sure to select your coverage interest such as 4G LTE, 4G WiMAX, 3G Data Coverage, or Voice Coverage in the boxes above the map."
The Beyond Talk plans with "The Beyond Talk plans are only for the Beyond Talk phones and are separate from the Broadband2Go plans. Only one device(phone or Broadband2Go device) can be on any account.

BEYOND TALK WITH HOTSPOT OPTION
► Virgin Mobile has a solution for you. Virgin Mobile has Beyond Talk phones that can provide mobile internet access (Wi-Fi hotspot) to devices like laptops,
iPads, Macs, Windows PCs, tablets, games, and more.

Currently, the Samsung Galaxy S II(uses 3G and 4G WiMAX network), and both Apple iPhone 4 & 4S (uses 3G network) using a Beyond Talk plan ($35, $45,
or $55 per month) and the $15/month Mobile Hotspot option can create a mobile hotspot. Your computing devices must be Wi-Fi enabled.
See these Beyond Talk phones at: http://www.virginmobileusa.com/shop/cell-phones/#/sort_love/view_grid/feature_hotspot/

COVERAGE - 4G WIMAX AND 3G
► Before buying any 4G Beyond Talk phone you should check COVERAGE in your area on the top line of this webpage.
OR
Follow the link at this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5679

Be sure to select 4G WiMAX and/or 3G Data Coverage on the tool above the map.

CAPABILITIES AND SPEED
The Samsung Galaxy S II and the Apple iPhone 4 & 4S can provide wireless mobile internet access to 5 computing devices.
3G and 4G WiMAX indicate which data network is used for web access. Each network has different maximum speed capabilities. The 4G WiMAX
network is much faster than 3G but the 3G network is more widespread around the country. Note that the 4G WiMAX network is now complete and no
longer being expanded.

Virgin Mobile answered your question in the FAQs:

• Data speeds for 3G devices on the 3G Nationwide Sprint Network range from 600 kbps – 1.4 mbps*.

• Data speeds for 4G devices operating on the Sprint 4G (WiMAX) Network, typical speeds range from 3 – 6 mbps*. The Sprint 4G (WiMAX) Network
reaches over 70 markets in the US.
*Actual speeds may vary based upon plan or other factors.
http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5688/
http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5776

LIMITATIONS
► All the Beyond Talk plans ($35, $45, $55 per month) provide unlimited data during your month of service. Data access will continue but speeds
will be reduced to 256Kbps after reaching 2.5GB of data or ►3.5GB of data with the $15/month Hotspot option◄. Full speed will resume after paying
for your next monthly plan."
answered 5 months, 1 week ago
by
Dan L.
Question
Annual plan
Do you have an annual plan where you can buy minutes for 12 months? If so, how much for 12 months and how many minutes?
asked 5 months, 1 week ago
by
Jerry miller
Port huron, mi 48060
on Broadband2Go
1 answer
Answers
answer 1
Sorry, all the Beyond Talk and payLo plans are month-to-month. Near the end of your month you should get a Virgin Alert reminder that it's time to Top-Up. You may also get a phone call reminding you to pay for your next month. You can use a Virgin Mobile Top-Up card, credit/debit card, or a PayPal account to pay for your next month of service. Select MY ACCOUNT on your phone or click TOP-UP at the top of this web page to start the process.

If you are worried about missing your payment date you can pay up to one month in advance.
http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5571

Or you can set Auto Top-Up to automatically pay every month from your credit/debit card or PayPal account.
http://virginmobileusa.custhelp.com/app/answers/detail/a_id/926
answered 5 months, 1 week ago
by
Dan L.
Question
what if my bill was 55$ and i bought a 35$ card would it be on?
asked 11 months ago
by
trey
boston
on Broadband2Go
1 answer
Answers
answer 1
There are no bills here. You pick either the $55 or $35 per month plans or the $5/day plan when you set up your Broadband2Go account. Whichever plan you choose that is what you need to pay when you buy yourself a Broadband2Go plan. If you chose the $55/month plan in your Broadband2Go account you must pay the $55 to start your service. Data service won't start with a partial payment of $35.

You can pay for your Broadband2Go plan with Credit cards or Debit cards. (Sorry, PayPal not available for Broadband2Go.)

Virgin Mobile Top-Up cards are one way to pay for your Broadband2Go service. If you prefer using cash/check or lack a credit/debit card then you can buy Virgin Mobile Top-Up cards to 'Top-Up' (pay) for your service.

Top-Up cards are available at retail stores and online. You can enter the Top-Up card info on your computer using the Broadband2Go homepage or on this website by clicking on TOP-UP.
answered 11 months ago
by
Dan L.
Question
What is the 35$ month plan?
I am new at this. I have one laptop, that's it. Is 35. mo 4g data a good plan for me? Does it have restrictions??
asked 11 months ago
by
Robin
on Broadband2Go
1 answer
Answers
answer 1
► There are 3 Broadband2Go plans: $35 per month, $55 per month, and $5 per day.
• Both the $35 and $55 per month plans will provide Unlimited data for 1 month when you have a 4G/3G Broadband2Go device (U600 or Overdrive Pro)
   operating in 4G mode. Data access will continue after you receive 10GB of data but 4G speeds will be reduced to about 2Mbps.
  
• When you have a 3G device OR your 4G/3G device is operating at 3G speed then:
   - The $35/month plan provides 2GB of data at 3G speeds during your month.
   - The $55/month plan provides 5GB of data at 3G speeds during your month.

► Before buying any 4G/3G Broadband2Go device you should check COVERAGE in your area on the top line of this webpage.
            OR
    Follow the link at this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5679

    Be sure to select 4G WiMAX or data coverage(3G) on the tool.
answered 11 months ago
by
Dan L.
Question
Can it be used with an Acer Iconia tablet
asked 5 months ago
by
Greg roling
on Broadband2Go
1 answer
Answers
answer 1
Your tablet must meet the System Requirements for one of the Broadband2Go devices:

► SYSTEM REQUIREMENTS - Overdrive Pro
   Your system needs a Wi-Fi IEEE 802.11b/g/n or USB port just to CONNECT to the Overdrive Pro. To START your Virgin Mobile account and CONFIGURE the
   Overdrive Pro you need a Mac or Windows PC that meets the following System Requirements. Once you've created your Virgin Mobile account and
   configured your Overdrive Pro you should be able to access the web with any device using Wi-Fi or USB port.

   • Mac Requirements: Mac OS X, 10.4 & Higher G4/G5
   • Windows* Requirements: Windows XP, Windows Vista, Windows 7, or Windows 8
   • Your Mac or Windows PC must be Wi-Fi IEEE 802.11b/g/n enabled to connect to the Overdrive Pro OR have an available USB port.

   Requirements for a USB Tethered Connection
   Your device supports a direct connection through a USB cable to a Windows or Mac computer. (This is commonly referred to as a “tethered” connection.)
   See page 26 in the Overdrive Pro user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/OD-Pro-user-guide.pdf

   Your Virgin Mobile account is setup using a browser window. The Overdrive Pro is also configured using a browser window. The Overdrive's device
   drivers will be downloaded to your Mac or Windows PC from the Overdrive. You must use a Mac or Windows PC to setup your Virgin Mobile account and
   configure the Overdrive.

   Once you've created a Wi-Fi hotspot with your Overdrive you should be able to access the web with any Wi-Fi enabled device."

► SYSTEM REQUIREMENTS - U600
   The U600 should work with any system that meets the following System Requirements. If your system doesn't meet the System Requirements
   then consider the Overdrive Pro.

   • Mac Requirements: Mac OS X, 10.5, 10.6, 10.7, 10.8 only
   • Windows Requirements: Windows XP, Windows Vista, Windows 7, Windows 8.
   • Your Mac or Windows PC must have a USB port available to connect to the U600 device.

   Your Virgin Mobile account is setup using a browser window. The U600 is also configured using a browser window. The U600's device drivers will be
   downloaded to your Mac or Windows PC from the U600. You must use a Mac or Windows PC to setup your Virgin Mobile account and configure the U600.
   The U600 can only be used by one Mac or Windows PC at a time. The U600 does not create a Wi-Fi hotspot.

   See the U600 user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/U600-Broadband2Go-User-Guide.pdf

NOTE: The software on the U600 device does not support Windows 8 or Mac OS 10.8. A software download from the Virgin Mobile website is required. Do not follow the installation instructions provided with the device. Download the U600 User Guide and follow the installation instructions in the User Guide for Windows 8 or Mac OS 10.8.

See the U600 user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/U600-Broadband2Go-User-Guide.pdf
answered 5 months ago
by
Dan L.
Question
Can I use my MIFI 2200 to go on Netflix and watch movies without a problem?
asked 5 months ago
by
Brian
on Broadband2Go
1 answer
Answers
answer 1
You can try. But the MiFi 2200 from Virgin Mobile (now discontinued) was a 3G-only device. The Overdrive Pro and U600 USB Stick are capable of much faster download speeds when operating in an area covered by 4G WiMAX.

DATA SPEEDS
3G, 4G WiMAX, and 4G LTE indicate which data network is used for web access. Each network has different maximum speed capabilities. Both 4G networks are much faster than 3G but neither 4G network is as large as 3G at this time.

Virgin Mobile answered your question in the FAQs:

• Data speeds for 3G devices on the 3G Nationwide Sprint Network range from 600 kbps – 1.4 mbps*.

• Data speeds for 4G devices operating on the Sprint 4G (WiMAX) Network, typical speeds range from 3 – 6 mbps*. The Sprint 4G (WiMAX) Network reaches over 70 markets in the US.

• When in a 4G LTE coverage area, customers may realize average download speeds of 6-8 Mbps, upload speeds of 2-3 Mbps and peak speeds of 25 Mbps*.

*Actual speeds may vary based upon plan or other factors.
http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5688/
http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5776

• Check your COVERAGE on the top line of this webpage.
OR
Follow the link at this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3164/kw/coverage

Be sure to select your coverage interest such as 4G WiMAX or 3G Data Coverage in the boxes above the map.
answered 5 months ago
by
Dan L.
Question
Can I use broadband2go device on my Acer Google Chromebook?
asked 4 months, 2 weeks ago
by
Victoria Joslin
Sacramento
on Broadband2Go
1 answer
Answers
answer 1
You Chromebook needs to meet the System Requirements of one of the Broadband2Go devices for you to get a connection.

► SYSTEM REQUIREMENTS - Overdrive Pro
   Your system needs a Wi-Fi IEEE 802.11b/g/n or USB port just to CONNECT to the Overdrive Pro. To START your Virgin Mobile account and CONFIGURE the
   Overdrive Pro you need a Mac or Windows PC that meets the following System Requirements. Once you've created your Virgin Mobile account and
   configured your Overdrive Pro you should be able to access the web with any device using Wi-Fi or USB port.

   • Mac Requirements: Mac OS X, 10.4 & Higher G4/G5
   • Windows* Requirements: Windows XP, Windows Vista, Windows 7, or Windows 8
   • Your Mac or Windows PC must be Wi-Fi IEEE 802.11b/g/n enabled to connect to the Overdrive Pro OR have an available USB port.

   Requirements for a USB Tethered Connection
   Your device supports a direct connection through a USB cable to a Windows or Mac computer. (This is commonly referred to as a “tethered” connection.)
   See page 26 in the Overdrive Pro user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/OD-Pro-user-guide.pdf

   Your Virgin Mobile account is setup using a browser window. The Overdrive Pro is also configured using a browser window. The Overdrive's device
   drivers will be downloaded to your Mac or Windows PC from the Overdrive. You must use a Mac or Windows PC to setup your Virgin Mobile account and
   configure the Overdrive.

   Once you've created a Wi-Fi hotspot with your Overdrive you should be able to access the web with any Wi-Fi enabled device."

► SYSTEM REQUIREMENTS - U600
   The U600 should work with any system that meets the following System Requirements. If your system doesn't meet the System Requirements
   then consider the Overdrive Pro.

   • Mac Requirements: Mac OS X, 10.5, 10.6, 10.7, 10.8 only
   • Windows Requirements: Windows XP, Windows Vista, Windows 7, Windows 8.
   • Your Mac or Windows PC must have a USB port available to connect to the U600 device.

   Your Virgin Mobile account is setup using a browser window. The U600 is also configured using a browser window. The U600's device drivers will be
   downloaded to your Mac or Windows PC from the U600. You must use a Mac or Windows PC to setup your Virgin Mobile account and configure the U600.
   The U600 can only be used by one Mac or Windows PC at a time. The U600 does not create a Wi-Fi hotspot.

   See the U600 user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/U600-Broadband2Go-User-Guide.pdf

NOTE: The software on the U600 device does not support Windows 8 or Mac OS 10.8. A software download from the Virgin Mobile website is required. Do not follow the installation instructions provided with the device. Download the U600 User Guide and follow the installation instructions in the User Guide for Windows 8 or Mac OS 10.8.

See the U600 user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/U600-Broadband2Go-User-Guide.pdf
answered 4 months, 2 weeks ago
by
Dan L.
Question
When will the new Samsung galaxy phones come to virgin mobile?
The new iphones that came out on virgin mobile when it was just release. so i was wondering way not Samsung galaxy phones.
asked 4 months, 1 week ago
by
Jenelle
Hampton,VA
on Broadband2Go
1 answer
Answers
answer 1
Virgin Mobile USA has several Samsung Galaxy phone models available now.

See a list at:
http://www.virginmobileusa.com/shop/cell-phones/#/sort_love/view_grid/type_galaxy/
answered 4 months, 1 week ago
by
Dan L.
Product Details