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Customer Questions & Answers for
Broadband2Go

Unlimited 3G Internet just $50/month. No Contract.
Customer Questions & Answers:
2,624 Questions
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2,878 Answers
Overall Rating:
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Product Details

Questions & Answers for Broadband2Go

Question
Do you have a device that can be a phone and an internet connection for a laptop?
asked 8 months ago
by
Roge Kaufmann
on Broadband2Go
1 answer
Answers
answer 1
Yes. Currently a Mobile Hotspot can be created only with either Apple iPhone 4 or 4S(3G network) using a Beyond Talk plan ($35, $45, or $55 per month) and the $15/month Hotspot option.
You can see a list of the current Beyond Talk phones that can create a Mobile Hotspot at:
   http://www.virginmobileusa.com/shop/cell-phones/#/sort_love/view_grid/feature_hotspot/
answered 8 months ago
by
Dan L.
Question
How long does 5gb last on broadband 2go??
How long does 5gb last on broadband 2go??
asked 7 months ago
by
bird
on Broadband2Go
1 answer
Answers
answer 1
The 5GB plan will last a month or until you've used 5GB of data.
answered 7 months ago
by
Dan L.
Question
is 4G free for $25 plan 3G/4G
asked 7 months ago
by
Jess
on Broadband2Go
1 answer
Answers
answer 1
4G WiMAX is available at no extra charge on all Broadband2Go plans if you use a Broadband2Go device(Overdrive Pro or U600) in an area covered by 4G WiMAX.

► Check your COVERAGE on the top line of this webpage.
          OR
     Follow the link at this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3164

     Be sure to select your coverage interest such as 4G WiMAX or 3G Data Coverage boxes above the map.

Note, if you use Internet Explorer or Firefox you can search these ASK & ANSWERS by using the Search box above these questions.
answered 7 months ago
by
Dan L.
Question
pay-lo account transfer to other $5/mo. plan
would the current balance transfer from the pay-lo account , if i open a basic monthly 3g/ broadband plans, using a compatible vm phone?
asked 7 months ago
by
roy woelfer
usa
on Broadband2Go
1 answer
Answers
answer 1
There is no $5/mo. payLo plan.

payLo is Virgin Mobile's value brand. There are 3 payLo plans for the payLo phones. All the payLo monthly plans will only work with the payLo phones. None of the payLo phones are smartphones.

   payLo                Monthly Talk               Messages                         Web Access
   Plans                    Minutes              (Text, IM, Email, Picture)
      • $40/month    UNLIMITED                UNLIMITED                            50MB
      • $30/month       1,500                      1,500                                  30MB
      • $20/month          400                         *                                           *
      *Text, email, IM messages cost 15¢ each, picture messages 25¢ each, web access $1.50/MB, Virgin XL 15¢/day

   The payLo plans and the payLo phones are described at: http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/
answered 7 months ago
by
Dan L.
Question
In additional details
Your T-Mobile plan at walmart has 3.5GB for $35.00 for 60 days.

I do not see this web site.

I am interested in being a customer.

reply
asked 7 months ago
by
Mark Heroux
Meriden, CT
on Broadband2Go
1 answer
Answers
answer 1
The Broadband2Go plans are by Virgin Mobile USA. Virgin Mobile USA is part of the Sprint Prepaid Group of Sprint and uses the Sprint Network. There is no connection to TMobile.
answered 7 months ago
by
Dan L.
Question
How does the $5 a day plan work. I just pay before I use it that day?
asked 1 year, 7 months ago
by
Dvidana
on Broadband2Go
1 answer
Answers
answer 1
That's right. You can enter your Credit card, Debit card, PayPal, or Virgin Mobile Top-Up card information on your computer using the Broadband2Go homepage or on this website by clicking on TOP-UP. Virgin Mobile Top-Up cards are one way to pay for your Broadband2Go service. If you prefer using cash/check or lack a credit/debit card then you can buy Virgin Mobile Top-Up cards to 'Top-Up' (pay) for your service.

The $5 Daily plan will get you Unlimited data for 24 hours when you have a 4G Broadband2Go device such as the U600 or Overdrive Pro operating at 4G speeds. Your speeds may drop to about 2Mbps when 500MB of data is reached. When you have a 3G device OR your 4G device is operating at 3G speed then you'll get 200MB of data at 3G speeds on the $5/day plan during your day.
answered 1 year, 7 months ago
by
Dan L.
Question
how do I pay with pay pal
asked 7 months ago
by
rachael webb
on Broadband2Go
1 answer
Answers
answer 1
PayPal is not available for Broadband2Go.

See the legal stuff at http://www.virginmobileusa.com/legal/important-service-product-information-system-update.html
"Funds can be added using one of Virgin Mobile's Payment methods (credit, debit, or Top-Up cards, and for Beyond Talk and payLo Plans only, Paypal).".
answered 7 months ago
by
Dan L.
Question
Is this internet service(virgin Mobile) compatable with my magic jack phone?
asked 7 months ago
by
Sally
on Broadband2Go
1 answer
Answers
answer 1
Any computing device must meet the System Requirements for either the Overdrive Pro or U600.

► SYSTEM REQUIREMENTS - Overdrive Pro
   Your system needs a Wi-Fi IEEE 802.11b/g/n or USB port just to CONNECT to the Overdrive Pro. To START your Virgin Mobile account and CONFIGURE the
   Overdrive Pro you need a Mac or Windows PC that meets the following System Requirements. Once you've created your Virgin Mobile account and
   configured your Overdrive Pro you should be able to access the web with any device using Wi-Fi or USB port.

   • Mac Requirements: Mac OS X, 10.4 & Higher G4/G5
   • Windows* Requirements: Windows XP, Windows Vista, Windows 7, or Windows 8
   • Your Mac or Windows PC must be Wi-Fi IEEE 802.11b/g/n enabled to connect to the Overdrive Pro OR have an available USB port.

   Requirements for a USB Tethered Connection
   Your device supports a direct connection through a USB cable to a Windows or Mac computer. (This is commonly referred to as a “tethered” connection.)
   See page 26 in the Overdrive Pro user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/OD-Pro-user-guide.pdf

   Your Virgin Mobile account is setup using a browser window. The Overdrive Pro is also configured using a browser window. The Overdrive's device
   drivers will be downloaded to your Mac or Windows PC from the Overdrive. You must use a Mac or Windows PC to setup your Virgin Mobile account and
   configure the Overdrive.

   Once you've created a Wi-Fi hotspot with your Overdrive you should be able to access the web with any Wi-Fi enabled device.

   The U600 should work with any system that meets the following System Requirements. If your system doesn't meet the System Requirements
   then consider the Overdrive Pro.

► SYSTEM REQUIREMENTS - U600
   • Mac Requirements: Mac OS X, 10.5, 10.6, 10.7, 10.8 only
   • Windows Requirements: Windows XP, Windows Vista, Windows 7, Windows 8.
   • Your Mac or Windows PC must have a USB port available to connect to the U600 device.

   Your Virgin Mobile account is setup using a browser window. The U600 is also configured using a browser window. The U600's device drivers will be
   downloaded to your Mac or Windows PC from the U600. You must use a Mac or Windows PC to setup your Virgin Mobile account and configure the U600.
   The U600 can only be used by one Mac or Windows PC at a time. The U600 does not create a Wi-Fi hotspot.

   See the U600 user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/U600-Broadband2Go-User-Guide.pdf

NOTE: The software on the U600 device does not support Windows 8 or Mac OS 10.8. A software download from the Virgin Mobile website is required. Do not follow the installation instructions provided with the device. Download the U600 User Guide and follow the installation instructions in the User Guide for Windows 8 or Mac OS 10.8.

See the U600 user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/U600-Broadband2Go-User-Guide.pdf
answered 7 months ago
by
Dan L.
Question
Hot Spot account
How do I get an account with you'll when someone gives me a device? I do not have the pin number that came with the device. When I reset the device, will that work?
asked 7 months ago
by
Carl Naquin
forth worth
on Broadband2Go
1 answer
Answers
answer 1
You didn't give the model of the device you have. You must have a Broadband2Go device from Virgin Mobile USA. The Broadband2Go plans are only compatible with Broadband2Go devices from Virgin Mobile USA. Devices from other carriers or sources will not work with Broadband2Go plans.

The Ovation and Overdrive Pro have a master reset button that will remove prior account and security configurations. Follow instructions in the appropriate manual to start your Broadband2Go account.

See the MiFi 2200 user manual at http://www.virginmobileusa.com/resources/mifi_usermanual.pdf
See the Ovation MC760 user manual at http://www.virginmobileusa.com/resources/vmmc76_userguide.pdf
See the PEEL user manual at http://www.virginmobileusa.com/resources/PEEL_Online_User_Guide.pdf
See the Overdrive Pro user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/OD-Pro-user-guide.pdf
See the U600 user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/U600-Broadband2Go-User-Guide.pdf

You can buy Broadband2Go devices on this website or at local stores which you can find by clicking on Find Store at the top of this page.

Note, if you use Internet Explorer or Firefox you can search these ASK & ANSWERS by using the Search box above these questions.
answered 7 months ago
by
Dan L.
Question
broadband to go does that work on personal computers? And what does broadband to go plans for what do use broadband for? what is it.
I want to understand what broadband 2 go does Can use it on a pc that isn't on a service such as Brighthouse, AT&T, etc..?
asked 6 months ago
by
Granny
on Broadband2Go
1 answer
Answers
answer 1
The Broadband2Go plans with a Broadband2Go device provides a mobile, wireless internet connection for laptops, notebooks, desktops or other computing devices.

Wired internet services may provide some services that Broadband2Go doesn't such as a home page, email, and other services. Your current wired internet service is much faster, more robust, and can provide more data every month than Broadband2Go. But wired internet service is not mobile like Broadband2Go. Broadband2Go is the best choice when you need internet access away from home or the office or where hotspots and wired internet service are not available.

Broadband2Go provides MOBILE wireless internet connections for computing devices like laptops, tablets, phones, game consoles, etc. Although Broadband2Go can replace wired internet connections the plans are very expensive for that purpose. Wired internet connections can provide more data, faster speeds, and stronger uninterrupted connections than Broadband2Go. On the other hand, wired internet connections are not mobile.

There are 3 Broadband2Go plans: $25 per month, $55 per month, and $5 per day.

   - The $25/month plan provides 1.5GB of data at 4G WiMAX and 3G speeds during your month*.
   - The $55/month plan provides 6GB of data at 4G WiMAX and 3G speeds during your month*.
   - The $5/day plan provides 250MB of data at 4G WiMAX and 3G speeds for 24 hours*.

      *These plans are available for current 4G/3G devices like Overdrive Pro, U600 AND Netgear Mingle devices as well as 3G-only Broadband2Go devices(MiFi
      2200, Ovation MC760, and PEEL). 4G WiMAX service only available on the 4G/3G devices in areas covered by 4G WiMAX. Data access will stop at the
      end of your plan period(i.e. 1 month or 1 day) or when your data limit is reached(i.e. 1.5GB, 6GB, or 250MB). You should experience full data speeds
      while your plan is in effect or until your data limit is reached; data speeds will no longer be slowed with the Broadband2Go plans.
answered 6 months ago
by
Dan L.
Product Details