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Customer Questions & Answers for
Broadband2Go

Unlimited 3G Internet just $50/month. No Contract.
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Questions & Answers for Broadband2Go

Question
Can I add minutes for the current month, but NOT have a monthly payment plan?
I don't want another monthly bill, but I'm almost out of Assurance Wireless minutes for this month.
asked 8 months ago
by
Sue
on Broadband2Go
1 answer
Answers
answer 1
Assuming that you have an Assurance Wireless plan and running out of minutes before the end of your month:

► How Our Lifeline Phone Program Works
• 250 FREE Voice Minutes & 250 FREE Texts added automatically, you do nothing.
• Add money if you decide to choose the $5, $20 or $30 plan and to pay for any services, like additional minutes, additional texting or international calls.
• Buy Virgin Mobile Top-Up cards from thousands of stores across the country. Or use credit, debit or PayPal.

► Need more talk and text?

• UNLIMITED Talk, Text, and Web
   Add $30 each month

 • 1000 Minutes and 1000 Texts
   Add $20 each month
   Get 250 Free Minutes & 250 Free Texts + 750 Minutes & 750 Texts

  • 500 Minutes and 500 Texts
    Add $5 each month
    Get 250 Free Minutes & 250 Free Texts + 250 Minutes & 250 Texts

To see or add to the balance in your Virgin Mobile account on your phone select MY ACCOUNT on the menu or click TOP-UP at the top of this page. Use a Virgin Mobile Top-Up card(s), credit/debit card, or PayPal account to add money to your Virgin Mobile account. Top-Up cards are available at retail stores and elsewhere online.

You can find other answers on the Assurance Wireless website by following the link on this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3340. Then click on the FAQ tab on their website.

For the most accurate answer click 'SUPPORT' at the top of this page and ask Virgin Mobile's Customer Care.
answered 8 months ago
by
Dan L.
Question
I have a Nexus 5 unlocked from manufacturer. The N5 is both CDMA and GSM. Can I bring my own device?
asked 8 months ago
by
Steve
New Haven, CT
on Broadband2Go
1 answer
Answers
answer 1
Sorry, unlocked phones and phones from other carriers will not work with Beyond Talk plans. The Beyond Talk plans are only available when setting up a Beyond Talk phone from Virgin Mobile USA.

Virgin Mobile USA phones are available on this website, at local stores, and elsewhere. Click 'Find a Store' at the top of this page for local nearby stores.
► See the current Beyond Talk phones at: http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans/overview/#overview

See more info at: http://www.virginmobileusa.com/resources/CTIAFAQ.pdf

Virgin Mobile now takes trade-ins. When shopping for a phone on this website click on the GET PAID TO TRADE tab.

Note, if you use Internet Explorer or Firefox you can search these ASK & ANSWERS by using the Search box above these questions.
answered 8 months ago
by
Dan L.
Question
How does the $5 day data plan work?
How does the $5 day data plan work? Do users only pay $5 when there's data usage? If there wasn't any date usage in a day, does this mean there's not a $5 charge?
asked 10 months ago
by
Stanley Ku
on Broadband2Go
1 answer
Answers
answer 1
Click TOP-UP at the top of this page to buy a $5/day plan whenever you need mobile wireless internet access for a day. You don't need to buy a plan every day; just buy a plan when you need it. Data access automatically stops at the end of 24 hours. You are not automatically charged for a plan.

You can buy a $5/day plan whenever you need mobile wireless internet access away from your regular wired connection or when a Wi-Fi hotspot are not available.

► FINDING COVERAGE
Before buying any 4G/3G Broadband2Go device you should check COVERAGE in your area on the top line of this webpage.
OR
Follow the link at this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5679

Be sure to select 4G WiMAX or data coverage(3G) on the tool.
answered 10 months ago
by
Dan L.
Question
What devices will Broadband2go work on?
asked 10 months ago
by
Linda
on Broadband2Go
1 answer
Answers
answer 1
The Broadband2Go plans will only work with the devices from Virgin Mobile USA.

See the current Broadband2Go devices at: http://www.virginmobileusa.com/mobile-broadband-plans/broadband-2-go/overview/#overview

The are System Requirements for each Broadband2Go device. Broadband2Go devices should work with any system that meets the following System Requirements.

► SYSTEM REQUIREMENTS - Overdrive Pro
   Your system needs a Wi-Fi IEEE 802.11b/g/n or USB port just to CONNECT to the Overdrive Pro. To START your Virgin Mobile account and CONFIGURE the
   Overdrive Pro you need a Mac or Windows PC that meets the following System Requirements. Once you've created your Virgin Mobile account and
   configured your Overdrive Pro you should be able to access the web with any device using Wi-Fi or USB port.

   • Mac Requirements: Mac OS X, 10.4 & Higher G4/G5
   • Windows* Requirements: Windows XP, Windows Vista, Windows 7, or Windows 8
   • Your Mac or Windows PC must be Wi-Fi IEEE 802.11b/g/n enabled to connect to the Overdrive Pro OR have an available USB port.

   Requirements for a USB Tethered Connection
   Your device supports a direct connection through a USB cable to a Windows or Mac computer. (This is commonly referred to as a “tethered” connection.)
   See page 26 in the Overdrive Pro user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/OD-Pro-user-guide.pdf

   Your Virgin Mobile account is setup using a browser window. The Overdrive Pro is also configured using a browser window. The Overdrive's device
   drivers will be downloaded to your Mac or Windows PC from the Overdrive. You must use a Mac or Windows PC to setup your Virgin Mobile account and
   configure the Overdrive.

   Once you've created a Wi-Fi hotspot with your Overdrive you should be able to access the web with any Wi-Fi enabled device.

► SYSTEM REQUIREMENTS - U600
   The U600 should work with any system that meets the following System Requirements. If your system doesn't meet the System Requirements
   then consider the Overdrive Pro.

   • Mac Requirements: Mac OS X, 10.5, 10.6, 10.7, 10.8 only
   • Windows Requirements: Windows XP, Windows Vista, Windows 7, Windows 8.
   • Your Mac or Windows PC must have a USB port available to connect to the U600 device.

   Your Virgin Mobile account is setup using a browser window. The U600 is also configured using a browser window. The U600's device drivers will be
   downloaded to your Mac or Windows PC from the U600. You must use a Mac or Windows PC to setup your Virgin Mobile account and configure the U600.
   The U600 can only be used by one Mac or Windows PC at a time. The U600 does not create a Wi-Fi hotspot.

   See the U600 user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/U600-Broadband2Go-User-Guide.pdf

NOTE: The software on the U600 device does not support Windows 8 or Mac OS 10.8. A software download from the Virgin Mobile website is required. Do not follow the installation instructions provided with the device. Download the U600 User Guide and follow the installation instructions in the User Guide for Windows 8 or Mac OS 10.8.

See the U600 user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/U600-Broadband2Go-User-Guide.pdf
answered 10 months ago
by
Dan L.
Question
Can use Broadband2Go with Google Nexus 7 3G??
Will theUSB Stick attach to the Google Nexus 7 3G, or is there an adapter that will allow it to do so? If not, does Virgin Mobile have another device by which wireless broadband can be provided to a Google Nexus 7 3G?
asked 9 months ago
by
Blanton McLean
Williamsburg, Virginia
on Broadband2Go
1 answer
Answers
answer 1
► SYSTEM REQUIREMENTS - Overdrive Pro
   Your system needs a Wi-Fi IEEE 802.11b/g/n or USB port just to CONNECT to the Overdrive Pro. To START your Virgin Mobile account and CONFIGURE the
   Overdrive Pro you need a Mac or Windows PC that meets the following System Requirements. Once you've created your Virgin Mobile account and
   configured your Overdrive Pro you should be able to access the web with any device using Wi-Fi or USB port.

   • Mac Requirements: Mac OS X, 10.4 & Higher G4/G5
   • Windows* Requirements: Windows XP, Windows Vista, Windows 7, or Windows 8
   • Your Mac or Windows PC must be Wi-Fi IEEE 802.11b/g/n enabled to connect to the Overdrive Pro OR have an available USB port.

   Requirements for a USB Tethered Connection
   Your device supports a direct connection through a USB cable to a Windows or Mac computer. (This is commonly referred to as a “tethered” connection.)
   See page 26 in the Overdrive Pro user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/OD-Pro-user-guide.pdf

   Your Virgin Mobile account is setup using a browser window. The Overdrive Pro is also configured using a browser window. The Overdrive's device
   drivers will be downloaded to your Mac or Windows PC from the Overdrive. You must use a Mac or Windows PC to setup your Virgin Mobile account and
   configure the Overdrive.

   Once you've created a Wi-Fi hotspot with your Overdrive you should be able to access the web with any Wi-Fi enabled device."

► SYSTEM REQUIREMENTS - U600
   The U600 should work with any system that meets the following System Requirements. If your system doesn't meet the System Requirements
   then consider the Overdrive Pro.

   • Mac Requirements: Mac OS X, 10.5, 10.6, 10.7, 10.8 only
   • Windows Requirements: Windows XP, Windows Vista, Windows 7, Windows 8.
   • Your Mac or Windows PC must have a USB port available to connect to the U600 device.

   Your Virgin Mobile account is setup using a browser window. The U600 is also configured using a browser window. The U600's device drivers will be
   downloaded to your Mac or Windows PC from the U600. You must use a Mac or Windows PC to setup your Virgin Mobile account and configure the U600.
   The U600 can only be used by one Mac or Windows PC at a time. The U600 does not create a Wi-Fi hotspot.

   See the U600 user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/U600-Broadband2Go-User-Guide.pdf

NOTE: The software on the U600 device does not support Windows 8 or Mac OS 10.8. A software download from the Virgin Mobile website is required. Do not follow the installation instructions provided with the device. Download the U600 User Guide and follow the installation instructions in the User Guide for Windows 8 or Mac OS 10.8.

See the U600 user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/U600-Broadband2Go-User-Guide.pdf
answered 9 months ago
by
Dan L.
Question
If the 4G Wimax network is going to be switched off in 2015, as per articles online, why is VirginMobile/Sprint still selling Wimax items?
If the Sprint/Clear 4G Wimax network is going to be switched off in 2015, as per numerous articles online, to make way for 4G LTE, why is VirginMobile/Sprint still selling Wimax equipment that will be redundant in approximately one years time? Will our Wimax equipment be exchanged for 4G LTE enabled equipment when Wimax is disabled?
asked 9 months ago
by
Alan
Miami
on Broadband2Go
1 answer
Answers
answer 1
You're smart to be doing your research. Sprint, as always, is coy about their plans. Sprint hasn't divulged their intentions about 4G WiMAX yet or about equipment disposition in case of a WiMAX shutdown.

The following FAQ may help:
http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5742
answered 9 months ago
by
Dan L.
Question
Why is Amazon still advertising 'Unlimited 4G Wimax' with purchases of the Overdrive Pro and U600 USB?
asked 9 months ago
by
Alan
Miami
on Broadband2Go
1 answer
Answers
answer 1
The Broadband2Go plans were changed 11/1/2013. They probably haven't updated their website yet.
answered 9 months ago
by
Dan L.
Question
why can't I get my broadband2go to work on my chromebook?
Is there a compatibility issue? I want to use my broadband on my chromebook....can't get it to be recognized.
asked 9 months ago
by
trish
KC, MO
on Broadband2Go
1 answer
Answers
answer 1
You may not be able to configure the Broadband2Go devices with an Android system. After configuration you may be able to use the Overdrive Pro. See the following System Requirements for both BB2G devices.

► SYSTEM REQUIREMENTS - Overdrive Pro
   Your system needs a Wi-Fi IEEE 802.11b/g/n or USB port just to CONNECT to the Overdrive Pro. To START your Virgin Mobile account and CONFIGURE the
   Overdrive Pro you need a Mac or Windows PC that meets the following System Requirements. Once you've created your Virgin Mobile account and
   configured your Overdrive Pro you should be able to access the web with any device using Wi-Fi or USB port.

   • Mac Requirements: Mac OS X, 10.4 & Higher G4/G5
   • Windows* Requirements: Windows XP, Windows Vista, Windows 7, or Windows 8
   • Your Mac or Windows PC must be Wi-Fi IEEE 802.11b/g/n enabled to connect to the Overdrive Pro OR have an available USB port.

   Requirements for a USB Tethered Connection
   Your device supports a direct connection through a USB cable to a Windows or Mac computer. (This is commonly referred to as a “tethered” connection.)
   See page 26 in the Overdrive Pro user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/OD-Pro-user-guide.pdf

   Your Virgin Mobile account is setup using a browser window. The Overdrive Pro is also configured using a browser window. The Overdrive's device
   drivers will be downloaded to your Mac or Windows PC from the Overdrive. You must use a Mac or Windows PC to setup your Virgin Mobile account and
   configure the Overdrive.

   Once you've created a Wi-Fi hotspot with your Overdrive you should be able to access the web with any Wi-Fi enabled device.

► SYSTEM REQUIREMENTS - U600
   The U600 should work with any system that meets the following System Requirements. If your system doesn't meet the System Requirements
   then consider the Overdrive Pro.

   • Mac Requirements: Mac OS X, 10.5, 10.6, 10.7, 10.8 only
   • Windows Requirements: Windows XP, Windows Vista, Windows 7, Windows 8.
   • Your Mac or Windows PC must have a USB port available to connect to the U600 device.

   Your Virgin Mobile account is setup using a browser window. The U600 is also configured using a browser window. The U600's device drivers will be
   downloaded to your Mac or Windows PC from the U600. You must use a Mac or Windows PC to setup your Virgin Mobile account and configure the U600.
   The U600 can only be used by one Mac or Windows PC at a time. The U600 does not create a Wi-Fi hotspot.

   See the U600 user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/U600-Broadband2Go-User-Guide.pdf

NOTE: The software on the U600 device does not support Windows 8 or Mac OS 10.8. A software download from the Virgin Mobile website is required. Do not follow the installation instructions provided with the device. Download the U600 User Guide and follow the installation instructions in the User Guide for Windows 8 or Mac OS 10.8.

See the U600 user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/U600-Broadband2Go-User-Guide.pdf
answered 9 months ago
by
Dan L.
Question
can you get unlimited data for a wifi hot spot?
asked 9 months ago
by
b
on Broadband2Go
1 answer
Answers
answer 1
BROADBAND2GO
Broadband2Go plans with unlimited data are no longer available.

There are 3 Broadband2Go plans: $25 per month, $55 per month, and $5 per day.
   - The $25/month plan provides 1.5GB of data at 4G WiMAX and 3G speeds during your month*.
   - The $55/month plan provides 6GB of data at 4G WiMAX and 3G speeds during your month*.
   - The $5/day plan provides 250MB of data at 4G WiMAX and 3G speeds for 24 hours*.
      *These plans are available for current 4G/3G devices like Overdrive Pro and U600 devices as well as 3G-only Broadband2Go devices(MiFi 2200, Ovation
        MC760, and PEEL). 4G WiMAX service only available on the 4G/3G devices in areas covered by 4G WiMAX. Data access will stop at the end of your
        plan period(i.e. 1 month or 1 day) or when your data limit is reached(i.e. 1.5GB, 6GB, or 250MB). You should experience full data speeds while your plan         is in effect or until your data limit is reached; data speeds will no longer be slowed with the Broadband2Go plans.

BEYOND TALK - UNLIMITED DATA
        All the Beyond Talk plans ($35, $45, $55 per month) provide unlimited data during your month of service. Data access will continue but speeds will be
        reduced to 256Kbps after reaching 2.5GB of data or 3.5GB of data with the $15/month Hotspot option. Full speed will resume after paying for your
        next monthly plan.

► 3G, 4G WiMAX, and 4G LTE indicate which data network is used for web access. Each network has different maximum speed capabilities. Both 4G
networks are much faster than 3G but neither 4G network is as widespread as the 3G network at this time.

REGULAR DATA SPEEDS BEFORE REACHING 2.5 GB

• Data speeds for 3G devices on the 3G Nationwide Sprint Network range from 600 kbps – 1.4 mbps*.

• Data speeds for 4G devices operating on the Sprint 4G (WiMAX) Network, typical speeds range from 3 – 6 mbps*. The Sprint 4G (WiMAX) Network
reaches over 70 markets in the US.

• When in a 4G LTE coverage area, customers may realize average download speeds of 6-8 Mbps, upload speeds of 2-3 Mbps and peak speeds
of 25 Mbps*.

*Actual speeds may vary based upon plan or other factors.
http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5688/
http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5776

Be sure to select your coverage interest such as 4G LTE, 4G WiMAX, 3G Data Coverage, or Voice Coverage in the boxes above the map."
The Beyond Talk plans with "The Beyond Talk plans are only for the Beyond Talk phones and are separate from the Broadband2Go plans. Only one device(phone or Broadband2Go device) can be on any account.

BEYOND TALK WITH HOTSPOT OPTION
► Virgin Mobile has a solution for you. Virgin Mobile has Beyond Talk phones that can provide mobile internet access (Wi-Fi hotspot) to devices like laptops,
iPads, Macs, Windows PCs, tablets, games, and more.

Currently, the Samsung Galaxy S II(uses 3G and 4G WiMAX network), and both Apple iPhone 4 & 4S (uses 3G network) using a Beyond Talk plan ($35, $45,
or $55 per month) and the $15/month Mobile Hotspot option can create a mobile hotspot. Your computing devices must be Wi-Fi enabled.
See these Beyond Talk phones at: http://www.virginmobileusa.com/shop/cell-phones/#/sort_love/view_grid/feature_hotspot/

COVERAGE - 4G WIMAX AND 3G
► Before buying any 4G Beyond Talk phone you should check COVERAGE in your area on the top line of this webpage.
OR
Follow the link at this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5679

Be sure to select 4G WiMAX and/or 3G Data Coverage on the tool above the map.

CAPABILITIES AND SPEED
The Samsung Galaxy S II and the Apple iPhone 4 & 4S can provide wireless mobile internet access to 5 computing devices.
3G and 4G WiMAX indicate which data network is used for web access. Each network has different maximum speed capabilities. The 4G WiMAX
network is much faster than 3G but the 3G network is more widespread around the country. Note that the 4G WiMAX network is now complete and no
longer being expanded.

Virgin Mobile answered your question in the FAQs:

• Data speeds for 3G devices on the 3G Nationwide Sprint Network range from 600 kbps – 1.4 mbps*.

• Data speeds for 4G devices operating on the Sprint 4G (WiMAX) Network, typical speeds range from 3 – 6 mbps*. The Sprint 4G (WiMAX) Network
reaches over 70 markets in the US.
*Actual speeds may vary based upon plan or other factors.
http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5688/
http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5776

LIMITATIONS
► All the Beyond Talk plans ($35, $45, $55 per month) provide unlimited data during your month of service. Data access will continue but speeds
will be reduced to 256Kbps after reaching 2.5GB of data or ►3.5GB of data with the $15/month Hotspot option◄. Full speed will resume after paying
for your next monthly plan."
answered 9 months ago
by
Dan L.
Question
Annual plan
Do you have an annual plan where you can buy minutes for 12 months? If so, how much for 12 months and how many minutes?
asked 9 months ago
by
Jerry miller
Port huron, mi 48060
on Broadband2Go
1 answer
Answers
answer 1
Sorry, all the Beyond Talk and payLo plans are month-to-month. Near the end of your month you should get a Virgin Alert reminder that it's time to Top-Up. You may also get a phone call reminding you to pay for your next month. You can use a Virgin Mobile Top-Up card, credit/debit card, or a PayPal account to pay for your next month of service. Select MY ACCOUNT on your phone or click TOP-UP at the top of this web page to start the process.

If you are worried about missing your payment date you can pay up to one month in advance.
http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5571

Or you can set Auto Top-Up to automatically pay every month from your credit/debit card or PayPal account.
http://virginmobileusa.custhelp.com/app/answers/detail/a_id/926
answered 9 months ago
by
Dan L.
Product Details