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Customer Questions & Answers for
Broadband2Go

Unlimited 3G Internet just $50/month. No Contract.
Customer Questions & Answers:
2,675 Questions
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2,932 Answers
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Questions & Answers for Broadband2Go

Question
does the 4g come with the phone or is that seperate
asked 2 years, 10 months ago
by
rel
on Broadband2Go
1 answer
Answers
answer 1
4G capability must be built into any phone or Broadband2Go device that can operate at 4G data speeds.
answered 2 years, 10 months ago
by
Dan L.
Question
Can we pay only when we need to use it? Like when ever we need it? And only pay for that?
asked 1 year, 9 months ago
by
Valeria
on Broadband2Go
1 answer
Answers
answer 1
Yes. Unlike the cell phone plans, you can buy a Broadband2Go plan whenever you need wireless, mobile internet access. You only need to buy one plan per year to keep your Broadband2Go account active.
answered 1 year, 9 months ago
by
Dan L.
Question
Will you have to sign a contract for the i-phone 4s
asked 3 years, 10 months ago
by
Alon
on Broadband2Go
1 answer
Answers
answer 1
No way. You'll be able to get any of the Beyond Talk plans.
answered 3 years, 10 months ago
by
Dan L.
Question
can you assist me in canceling with my present carrier?
asked 1 year, 9 months ago
by
Rich Chandler
New York, Bronx
on Broadband2Go
1 answer
Answers
answer 1
Sorry, that's not available.

For the most accurate answer click 'SUPPORT' at the top of this page and ask Virgin Mobile's Customer Care. You can also click LIVE CHAT on the left side of this web page, when available.
answered 1 year, 9 months ago
by
Dan L.
Question
Do the broadband2go cards expire after 30 days or can you use them until you use up all the data?
asked 3 years, 10 months ago
by
JoyB
on Broadband2Go
1 answer
Answers
answer 1
Virgin Mobile answered your question in the FAQs:
Top-Up Card expiration

As of August 2010, new Top-Up cards have been produced with the expiration date being 5 years from the date of purchase.

Top-Up cards produced prior to August 2010, will expire 1 year from date of purchase.

NOTE: Please read your card carefully, as some retailers may still have the Top-Up card with the 1 year expiration still on their shelves.
http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3366

The clock starts ticking when you start your plan.
answered 3 years, 10 months ago
by
Dan L.
Question
does virgin mobile broadband still have a plan cheaper than 35 or tey still have the 10 or 20 a month?
i dont dont really need the internet but i recently pucharsed the ipad wifi only and a ps vita wifi only too and i dont really use them outside a wifi area (my house or work) so i would be happy if they still have a limited plan or something that is not monthly or something that they could charge you by use
asked 3 years, 10 months ago
by
francisco
on Broadband2Go
1 answer
Answers
answer 1
Virgin Mobile answered your question in the FAQs tab:

If I'm currently on a Virgin Mobile BroadBand2Go $10/$20/$50 plan, will I be able to keep my plan?

Yes. If you bought a $10/$20/$50 plan before 7/4/12, you will be able to keep your plan at this time, unless you switch to another plan or until the plan is discontinued. However, if you are on one of these plans, you will not be able to enjoy 4G speeds, even if you have purchased a 3G/4G device.
answered 3 years, 10 months ago
by
Dan L.
Question
Is Sprint's Sierra Overdrive Pro 3G/4G compatible with Virgin Mobile's Broadband2Go service?
Since the device model is the same, and both are connected through Sprint's 3G and 4G networks, it would seem feasible that both conpanies' Sierra hotspot devices would work.
asked 3 years, 10 months ago
by
Larry
Venice, FL
on Broadband2Go
1 answer
Answers
answer 1
Sorry, they are not compatible.
answered 3 years, 10 months ago
by
Dan L.
Question
Can I just do one day a month for $5 when I need it?
asked 2 years, 10 months ago
by
JannieY
on Broadband2Go
1 answer
Answers
answer 1
Yes. Buy a plan whenever you need mobile internet access. You only need to buy a plan once a year to keep your Broadband2Go account active.
answered 2 years, 10 months ago
by
Dan L.
Question
How much is unlimited 4g a month on my hotspot
asked 2 years, 9 months ago
by
Caleb
Arkansas
on Broadband2Go
1 answer
Answers
answer 1
There are 3 Broadband2Go plans: $35 per month, $55 per month, and $5 per day.

►Both the $35 and $55 per month plans will provide Unlimited data for 1 month when you have a 4G/3G Broadband2Go device (U600 or Overdrive Pro)
   operating in 4G mode.◄ Data access will continue after you receive 10GB of data but 4G speeds will be reduced to about 2Mbps.

► Before buying any 4G/3G Broadband2Go device you should check COVERAGE in your area on the top line of this webpage.
            OR
    Follow the link at this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5679

    Be sure to select 4G WiMAX or data coverage(3G) on the tool.
answered 2 years, 9 months ago
by
Dan L.
Question
when you buy 35.00 Broadband card do have to use it up the month you purchase and if you do not use all 35.00 in the month do you loose the remaining
asked 2 years, 9 months ago
by
peanuts
south carolins
on Broadband2Go
1 answer
Answers
answer 1
No, you don't need to use your Broadband2Go Top-Up card that month. Your card will expire after a few years. The duration should be printed on the card.

There are 3 Broadband2Go plans: $35 per month, $55 per month, and $5 per day. Services for the $35 per month plan last for one month or when you've used 2GB of 3G data, whichever comes first. Unused data does not roll forward to future months.

• Both the $35 and $55 per month plans will provide Unlimited data for 1 month when you have a 4G/3G Broadband2Go device (U600 or Overdrive Pro)
   operating in 4G mode. Data access will continue after you receive 10GB of data but 4G speeds will be reduced to about 2Mbps.

   The $5 Daily plan will get you Unlimited data for 24 hours when you have a 4G/3G Broadband2Go device such as the U600 or Overdrive Pro operating at
   4G speeds. Your speeds may drop to about 2Mbps when 500MB of data is reached but data access will continue for the rest of your 24 hours.

• When you have a 3G device OR your 4G/3G device is operating at 3G speed then:
   - The $35/month plan provides 2GB of data at 3G speeds during your month.
   - The $55/month plan provides 5GB of data at 3G speeds during your month.
   - The $5/day plan provides 200MB of data at 3G speeds during your day.
   - There currently is no unlimited plan for 3G-only devices such as the Ovation MC760 or MiFi 2200.
answered 2 years, 9 months ago
by
Dan L.
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