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Customer Questions & Answers for
Broadband2Go

Unlimited 3G Internet just $50/month. No Contract.
Customer Questions & Answers:
2,616 Questions
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2,876 Answers
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Questions & Answers for Broadband2Go

Question
I have anBB2G MC760 and the minutes have4 expired after a number of months. How do I top up the old stick?
I have looked for that option on the web site and can't seem to find it.
asked 7 months ago
by
Michelle
FL
on Broadband2Go
1 answer
Answers
answer 1
See the MiFi 2200 user manual at http://www.virginmobileusa.com/resources/mifi_usermanual.pdf

Connect your device to your computer.

Go to the homepage at: http://virginmobile.mifi

MiFi Device Settings Basics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Select MyAccount. You should be able to Top-Up from there.
answered 7 months ago
by
Dan L.
Question
Does it work in UK and Africa?
asked 7 months ago
by
Pamela
on Broadband2Go
1 answer
Answers
answer 1
Sorry, Broadband2Go plans and the Broadband2Go Overdrive Pro and U600 work strictly within the USA.

The Broadband2Go Overdrive Pro and U600 use the Sprint Nationwide Network which only extends throughout the US, Hawaii, Washington DC, Puerto Rico, and US Virgin Islands. The Broadband2Go Overdrive Pro and U600 do not roam across other networks either. For these reasons the Broadband2Go Overdrive Pro and U600 cannot provide web access when located outside the USA. There is no option to make the Broadband2Go Overdrive Pro and U600 work outside the USA.
answered 7 months ago
by
Dan L.
Question
Do you have a device that can be a phone and an internet connection for a laptop?
asked 7 months ago
by
Roge Kaufmann
on Broadband2Go
1 answer
Answers
answer 1
Yes. Currently a Mobile Hotspot can be created only with either Apple iPhone 4 or 4S(3G network) using a Beyond Talk plan ($35, $45, or $55 per month) and the $15/month Hotspot option.
You can see a list of the current Beyond Talk phones that can create a Mobile Hotspot at:
   http://www.virginmobileusa.com/shop/cell-phones/#/sort_love/view_grid/feature_hotspot/
answered 7 months ago
by
Dan L.
Question
How long does 5gb last on broadband 2go??
How long does 5gb last on broadband 2go??
asked 7 months ago
by
bird
on Broadband2Go
1 answer
Answers
answer 1
The 5GB plan will last a month or until you've used 5GB of data.
answered 7 months ago
by
Dan L.
Question
is 4G free for $25 plan 3G/4G
asked 7 months ago
by
Jess
on Broadband2Go
1 answer
Answers
answer 1
4G WiMAX is available at no extra charge on all Broadband2Go plans if you use a Broadband2Go device(Overdrive Pro or U600) in an area covered by 4G WiMAX.

► Check your COVERAGE on the top line of this webpage.
          OR
     Follow the link at this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3164

     Be sure to select your coverage interest such as 4G WiMAX or 3G Data Coverage boxes above the map.

Note, if you use Internet Explorer or Firefox you can search these ASK & ANSWERS by using the Search box above these questions.
answered 7 months ago
by
Dan L.
Question
pay-lo account transfer to other $5/mo. plan
would the current balance transfer from the pay-lo account , if i open a basic monthly 3g/ broadband plans, using a compatible vm phone?
asked 7 months ago
by
roy woelfer
usa
on Broadband2Go
1 answer
Answers
answer 1
There is no $5/mo. payLo plan.

payLo is Virgin Mobile's value brand. There are 3 payLo plans for the payLo phones. All the payLo monthly plans will only work with the payLo phones. None of the payLo phones are smartphones.

   payLo                Monthly Talk               Messages                         Web Access
   Plans                    Minutes              (Text, IM, Email, Picture)
      • $40/month    UNLIMITED                UNLIMITED                            50MB
      • $30/month       1,500                      1,500                                  30MB
      • $20/month          400                         *                                           *
      *Text, email, IM messages cost 15¢ each, picture messages 25¢ each, web access $1.50/MB, Virgin XL 15¢/day

   The payLo plans and the payLo phones are described at: http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/
answered 7 months ago
by
Dan L.
Question
In additional details
Your T-Mobile plan at walmart has 3.5GB for $35.00 for 60 days.

I do not see this web site.

I am interested in being a customer.

reply
asked 7 months ago
by
Mark Heroux
Meriden, CT
on Broadband2Go
1 answer
Answers
answer 1
The Broadband2Go plans are by Virgin Mobile USA. Virgin Mobile USA is part of the Sprint Prepaid Group of Sprint and uses the Sprint Network. There is no connection to TMobile.
answered 7 months ago
by
Dan L.
Question
How does the $5 a day plan work. I just pay before I use it that day?
asked 1 year, 6 months ago
by
Dvidana
on Broadband2Go
1 answer
Answers
answer 1
That's right. You can enter your Credit card, Debit card, PayPal, or Virgin Mobile Top-Up card information on your computer using the Broadband2Go homepage or on this website by clicking on TOP-UP. Virgin Mobile Top-Up cards are one way to pay for your Broadband2Go service. If you prefer using cash/check or lack a credit/debit card then you can buy Virgin Mobile Top-Up cards to 'Top-Up' (pay) for your service.

The $5 Daily plan will get you Unlimited data for 24 hours when you have a 4G Broadband2Go device such as the U600 or Overdrive Pro operating at 4G speeds. Your speeds may drop to about 2Mbps when 500MB of data is reached. When you have a 3G device OR your 4G device is operating at 3G speed then you'll get 200MB of data at 3G speeds on the $5/day plan during your day.
answered 1 year, 6 months ago
by
Dan L.
Question
how do I pay with pay pal
asked 7 months ago
by
rachael webb
on Broadband2Go
1 answer
Answers
answer 1
PayPal is not available for Broadband2Go.

See the legal stuff at http://www.virginmobileusa.com/legal/important-service-product-information-system-update.html
"Funds can be added using one of Virgin Mobile's Payment methods (credit, debit, or Top-Up cards, and for Beyond Talk and payLo Plans only, Paypal).".
answered 7 months ago
by
Dan L.
Question
Is this internet service(virgin Mobile) compatable with my magic jack phone?
asked 7 months ago
by
Sally
on Broadband2Go
1 answer
Answers
answer 1
Any computing device must meet the System Requirements for either the Overdrive Pro or U600.

► SYSTEM REQUIREMENTS - Overdrive Pro
   Your system needs a Wi-Fi IEEE 802.11b/g/n or USB port just to CONNECT to the Overdrive Pro. To START your Virgin Mobile account and CONFIGURE the
   Overdrive Pro you need a Mac or Windows PC that meets the following System Requirements. Once you've created your Virgin Mobile account and
   configured your Overdrive Pro you should be able to access the web with any device using Wi-Fi or USB port.

   • Mac Requirements: Mac OS X, 10.4 & Higher G4/G5
   • Windows* Requirements: Windows XP, Windows Vista, Windows 7, or Windows 8
   • Your Mac or Windows PC must be Wi-Fi IEEE 802.11b/g/n enabled to connect to the Overdrive Pro OR have an available USB port.

   Requirements for a USB Tethered Connection
   Your device supports a direct connection through a USB cable to a Windows or Mac computer. (This is commonly referred to as a “tethered” connection.)
   See page 26 in the Overdrive Pro user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/OD-Pro-user-guide.pdf

   Your Virgin Mobile account is setup using a browser window. The Overdrive Pro is also configured using a browser window. The Overdrive's device
   drivers will be downloaded to your Mac or Windows PC from the Overdrive. You must use a Mac or Windows PC to setup your Virgin Mobile account and
   configure the Overdrive.

   Once you've created a Wi-Fi hotspot with your Overdrive you should be able to access the web with any Wi-Fi enabled device.

   The U600 should work with any system that meets the following System Requirements. If your system doesn't meet the System Requirements
   then consider the Overdrive Pro.

► SYSTEM REQUIREMENTS - U600
   • Mac Requirements: Mac OS X, 10.5, 10.6, 10.7, 10.8 only
   • Windows Requirements: Windows XP, Windows Vista, Windows 7, Windows 8.
   • Your Mac or Windows PC must have a USB port available to connect to the U600 device.

   Your Virgin Mobile account is setup using a browser window. The U600 is also configured using a browser window. The U600's device drivers will be
   downloaded to your Mac or Windows PC from the U600. You must use a Mac or Windows PC to setup your Virgin Mobile account and configure the U600.
   The U600 can only be used by one Mac or Windows PC at a time. The U600 does not create a Wi-Fi hotspot.

   See the U600 user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/U600-Broadband2Go-User-Guide.pdf

NOTE: The software on the U600 device does not support Windows 8 or Mac OS 10.8. A software download from the Virgin Mobile website is required. Do not follow the installation instructions provided with the device. Download the U600 User Guide and follow the installation instructions in the User Guide for Windows 8 or Mac OS 10.8.

See the U600 user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/U600-Broadband2Go-User-Guide.pdf
answered 7 months ago
by
Dan L.
Product Details