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Customer Questions & Answers for
Broadband2Go

Unlimited 3G Internet just $50/month. No Contract.
Customer Questions & Answers:
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2,910 Answers
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Questions & Answers for Broadband2Go

Question
If I get the unlimited 4g does this mean I have unlimited 3g
asked 1 year, 5 months ago
by
Gordon
on Broadband2Go
1 answer
Answers
answer 1
No.

There are 3 Broadband2Go plans: $35 per month, $55 per month, and $5 per day.

• When you have a 3G device OR your 4G/3G device is operating at 3G speed then:
   - The $35/month plan provides 2GB of data at 3G speeds during your month.
   - The $55/month plan provides 5GB of data at 3G speeds during your month.
   - The $5/day plan provides 200MB of data at 3G speeds during your day.
   - There currently is no unlimited plan for 3G-only devices such as the Ovation MC760 or MiFi 2200.
answered 1 year, 5 months ago
by
Dan L.
Question
Does this device mean I can connect it to my Kindle Fire and get internet in the car and around town instead of going to a wifi spot?
asked 1 year, 4 months ago
by
Adrienne
St. Louis
on Broadband2Go
1 answer
Answers
answer 1
Yes, as long as you are in an area covered by Broadband2Go AND your Kindle meets the System Requirements for your Broadband2Go device(U600 or Overdrive Pro).

• Check your COVERAGE on the top line of this webpage.
          OR
   Follow the link at this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3164/kw/coverage

  Be sure to select your coverage interest such as 4G WiMAX or data coverage(3G) in the boxes above the map.
answered 1 year, 4 months ago
by
Dan L.
Question
how much time on internet equal to 200mb
conversion chart,internet time to mb or gb
asked 1 year, 4 months ago
by
mark
on Broadband2Go
1 answer
Answers
answer 1
According to Virgin Mobile, 200 MB is a measure of data and doesn't correspond to time. According to Virgin Mobile, 1MB of data is equal to around 100 web pages, but sizes vary. So, 200 megabytes is about 200,000 web pages.

http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3257

What you download will determine how long your data will last. Images/Pictures, audio, and video on web pages use more data than text. For comparison, a standard CD can hold up to 650 MB of data.
answered 1 year, 4 months ago
by
Dan L.
Question
So i would not get 4g coverage in sparks
And how much would 4g cost
asked 2 years ago
by
Bob joe
on Broadband2Go
1 answer
Answers
answer 1
► Before buying any 4G Broadband2Go device you should check COVERAGE in your area on the top line of this webpage.
OR
Follow the link at this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5679

Be sure to select 4G.

► There are 3 Broadband2Go plans: $35 per month, $55 per month, and $5 per day.

• When you have a 4G Broadband2Go device operating in 4G mode all 3 plans will provide unlimited data for 1 month or 1 day, depending on your plan. Data access will continue after you receive 10GB of data but 4G speeds will be reduced to about 2Mbps.

• When you have a 3G device OR your 4G device is operating at 3G speed then:
   - You'll get 2GB of data at 3G speeds on the $35/month plan during your month.
   - You'll get 5GB of data at 3G speeds on the $55/month plan during your month.
   - You'll get 200MB of data at 3G speeds on the $5/day plan during your day.
answered 1 year, 11 months ago
by
Dan L.
Question
can i buy daily service for canada
asked 2 years ago
by
pete
on Broadband2Go
1 answer
Answers
answer 1
Sorry, no. Broadband2Go works strictly within the USA.

Broadband2Go devices use the Sprint Nationwide Network which only extends throughout the US, Hawaii, Washington DC, Puerto Rico, and US Virgin Islands. The VMUSA BB2G devices do not roam across other networks either. For these reasons Broadband2Go devices cannot provide web access when located outside the USA. There is no option to make Broadband2Go work outside the USA.
answered 2 years ago
by
Dan L.
Question
Does the 200mb data last for more than a day if you haven't used it all, or is it just 24 hrs
asked 1 year, 11 months ago
by
Liz
on Broadband2Go
1 answer
Answers
answer 1
The clock starts ticking on your day plan after you execute your plan. Any unused data expires after your day and can't be used later.
answered 1 year, 11 months ago
by
Dan L.
Question
How many MB per day when purchasing the 10 day plan?
asked 7 months ago
by
FloridaHouse
on Broadband2Go
1 answer
Answers
answer 1
That's not available. There are 3 Broadband2Go plans: $25 per month, $55 per month, and $5 per day.

   - The $25/month plan provides 1.5GB  of data at 3G and 4G LTE or 4G WiMAX (depending on your device) speeds during your month*.
   - The $55/month plan provides  6GB    of data at 3G and 4G LTE or 4G WiMAX (depending on your device) speeds during your month*.
   - The $5/day plan provides      250MB of data at 3G and 4G LTE or 4G WiMAX (depending on your device) speeds for 24 hours*.

    *These plans are available for current 4G/3G devices like Overdrive Pro, U600 AND Netgear Mingle devices as well as 3G-only Broadband2Go devices(MiFi
      2200, Ovation MC760, and PEEL). 4G WiMAX service only available on the 4G WiMAX/3G devices in areas covered by 4G WiMAX. 4G LTE service only
      available on the 4G LTE/3G devices in areas covered by 4G LTE. Data access will stop at the end of your plan period(i.e. 1 month or 1 day) or when your
      data limit is reached(i.e. 1.5GB, 6GB, or 250MB). You should experience full data speeds while your plan is in effect or until your data limit is reached; data
      speeds will no longer be slowed with the Broadband2Go plans.
answered 7 months ago
by
Dan L.
Question
does it work for iPads?
iPads ?
asked 7 months ago
by
jessica
on Broadband2Go
1 answer
Answers
answer 1
Your iPad will need to meet the system requirements for one of the Broadband2Go devices.

► SYSTEM REQUIREMENTS - Overdrive Pro
   Your system needs a Wi-Fi IEEE 802.11b/g/n or USB port just to CONNECT to the Overdrive Pro. To START your Virgin Mobile account and CONFIGURE the
   Overdrive Pro you need a Mac or Windows PC that meets the following System Requirements. Once you've created your Virgin Mobile account and
   configured your Overdrive Pro you should be able to access the web with any device using Wi-Fi or USB port.

   • Mac Requirements: Mac OS X, 10.4 & Higher G4/G5
   • Windows* Requirements: Windows XP, Windows Vista, Windows 7, or Windows 8
   • Your Mac or Windows PC must be Wi-Fi IEEE 802.11b/g/n enabled to connect to the Overdrive Pro OR have an available USB port.

   Requirements for a USB Tethered Connection
   Your device supports a direct connection through a USB cable to a Windows or Mac computer. (This is commonly referred to as a “tethered” connection.)
   See page 26 in the Overdrive Pro user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/OD-Pro-user-guide.pdf

   Your Virgin Mobile account is setup using a browser window. The Overdrive Pro is also configured using a browser window. The Overdrive's device
   drivers will be downloaded to your Mac or Windows PC from the Overdrive. You must use a Mac or Windows PC to setup your Virgin Mobile account and
   configure the Overdrive.

   Once you've created a Wi-Fi hotspot with your Overdrive you should be able to access the web with any Wi-Fi enabled device.

► SYSTEM REQUIREMENTS - U600
   The U600 should work with any system that meets the following System Requirements. If your system doesn't meet the System Requirements
   then consider the Overdrive Pro.

   • Mac Requirements: Mac OS X, 10.5, 10.6, 10.7, 10.8 only
   • Windows Requirements: Windows XP, Windows Vista, Windows 7, Windows 8.
   • Your Mac or Windows PC must have a USB port available to connect to the U600 device.

   Your Virgin Mobile account is setup using a browser window. The U600 is also configured using a browser window. The U600's device drivers will be
   downloaded to your Mac or Windows PC from the U600. You must use a Mac or Windows PC to setup your Virgin Mobile account and configure the U600.
   The U600 can only be used by one Mac or Windows PC at a time. The U600 does not create a Wi-Fi hotspot.

   See the U600 user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/U600-Broadband2Go-User-Guide.pdf

NOTE: The software on the U600 device does not support Windows 8 or Mac OS 10.8. A software download from the Virgin Mobile website is required. Do not follow the installation instructions provided with the device. Download the U600 User Guide and follow the installation instructions in the User Guide for Windows 8 or Mac OS 10.8.

See the U600 user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/U600-Broadband2Go-User-Guide.pdf
answered 7 months ago
by
Dan L.
Question
I see the 4g service is unlimited but how much is it?
Your graph is not clear as to how much your unlimited 4g plan is
asked 1 year, 11 months ago
by
Janette
Spokane, wa
on Broadband2Go
1 answer
Answers
answer 1
►Before buying any 4G Broadband2Go device you should check COVERAGE in your area on the top line of this webpage.
OR
Follow the link at this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5679

Be sure to select 4G.

►You need one of the Broadband2Go plans and a Broadband2Go device that is compatible with your computing device. See the System Requirements for each Broadband2Go device to determine compatibility.

►There are 3 Broadband2Go plans: $35 per month, $55 per month, and $5 per day.

• When you have a 4G Broadband2Go device operating in 4G mode all 3 plans will provide unlimited data for 1 month or 1 day, depending on your plan. Data access will continue after you receive 10GB of data but 4G speeds will be reduced to about 2Mbps.

• When you have a 3G device OR your 4G device is operating at 3G speed then:
- You'll get 2GB of data at 3G speeds on the $35/month plan during your month.
- You'll get 5GB of data at 3G speeds on the $55/month plan during your month.
- You'll get 200MB of data at 3G speeds on the $5/day plan during your day.
answered 1 year, 11 months ago
by
Dan L.
Question
Expiration?
Can I buy data that doesn't expire every month?
asked 7 months ago
by
Brian Komanetsky
on Broadband2Go
1 answer
Answers
answer 1
Sorry, no. All the Beyond Talk AND payLo plans are month-to-month. All calling, messaging, and data services expire at the end of your month. Near the end of your month you should get a Virgin Alert reminder that it's time to Top-Up. You can use a Virgin Mobile Top-Up card, credit/debit card, or a PayPal account to pay for your next month of service. Select MY ACCOUNT on your phone or click TOP-UP at the top of this web page to start the process.

If you are worried about missing your payment date you can pay up to one month in advance.
http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5571

Or you can set Auto Top-Up to automatically pay every month from your credit/debit card or PayPal account.
http://virginmobileusa.custhelp.com/app/answers/detail/a_id/926
answered 7 months ago
by
Dan L.
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