Looking for Answers about this Product?

Customer Questions & Answers for
Broadband2Go

Unlimited 3G Internet just $50/month. No Contract.
Customer Questions & Answers:
2,675 Questions
 | 
2,932 Answers
Overall Rating:
3 out of 5
3
out of
5
Product Details

Questions & Answers for Broadband2Go

Question
Can I bring my own device?
Some companies allow you to bring your own phone, can I bring my own broadband device, then choose a plan?
asked 2 years, 9 months ago
by
V.M.
on Broadband2Go
1 answer
Answers
answer 1
Sorry, no. The Broadband2Go plans are only compatible with Broadband2Go devices from Virgin Mobile USA. Devices from other carriers or sources will not work with Broadband2Go plans.

You can buy Broadband2Go devices on this website or at local stores which you can find by clicking on Find Store at the top of this page.

Note, if you use Internet Explorer you can search these ASK & ANSWERS by using the Search box above these questions.
answered 2 years, 9 months ago
by
Dan L.
Question
Do I have to have automatic withdraw payment for the $35 plan, if so how do I stop the automatic withdraw from my account
asked 2 years, 9 months ago
by
Rhonda
on Broadband2Go
1 answer
Answers
answer 1
This question can best be answered by calling Broadband2Go Support. Click 'SUPPORT' at the top of this page to find the Broadband2Go phone number.
answered 2 years, 9 months ago
by
Dan L.
Question
What happened to my $35 month by month plan? I don't want the automatic withdraw payment so what choices do I have?
asked 2 years, 9 months ago
by
Rhonda
on Broadband2Go
1 answer
Answers
answer 1
This question can be best answered by calling Broadband2Go Support. Click 'SUPPORT' at the top of this page to find the Broadband2Go phone number.
answered 2 years, 9 months ago
by
Dan L.
Question
If I get the unlimited 4g does this mean I have unlimited 3g
asked 2 years, 9 months ago
by
Gordon
on Broadband2Go
1 answer
Answers
answer 1
No.

There are 3 Broadband2Go plans: $35 per month, $55 per month, and $5 per day.

• When you have a 3G device OR your 4G/3G device is operating at 3G speed then:
   - The $35/month plan provides 2GB of data at 3G speeds during your month.
   - The $55/month plan provides 5GB of data at 3G speeds during your month.
   - The $5/day plan provides 200MB of data at 3G speeds during your day.
   - There currently is no unlimited plan for 3G-only devices such as the Ovation MC760 or MiFi 2200.
answered 2 years, 9 months ago
by
Dan L.
Question
How does a hotspot work
asked 1 year, 9 months ago
by
Marc gershel
on Broadband2Go
1 answer
Answers
answer 1
The Broadband2Go plans with a Broadband2Go device provides a mobile, wireless internet connection for laptops, notebooks, desktops or other computing devices. Broadband2Go uses the Sprint Network. Each Broadband2Go device connects to your computer via Wi-Fi or USB cable.
answered 1 year, 8 months ago
by
Dan L.
Question
Does this device mean I can connect it to my Kindle Fire and get internet in the car and around town instead of going to a wifi spot?
asked 2 years, 9 months ago
by
Adrienne
St. Louis
on Broadband2Go
1 answer
Answers
answer 1
Yes, as long as you are in an area covered by Broadband2Go AND your Kindle meets the System Requirements for your Broadband2Go device(U600 or Overdrive Pro).

• Check your COVERAGE on the top line of this webpage.
          OR
   Follow the link at this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3164/kw/coverage

  Be sure to select your coverage interest such as 4G WiMAX or data coverage(3G) in the boxes above the map.
answered 2 years, 9 months ago
by
Dan L.
Question
how much time on internet equal to 200mb
conversion chart,internet time to mb or gb
asked 2 years, 9 months ago
by
mark
on Broadband2Go
1 answer
Answers
answer 1
According to Virgin Mobile, 200 MB is a measure of data and doesn't correspond to time. According to Virgin Mobile, 1MB of data is equal to around 100 web pages, but sizes vary. So, 200 megabytes is about 200,000 web pages.

http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3257

What you download will determine how long your data will last. Images/Pictures, audio, and video on web pages use more data than text. For comparison, a standard CD can hold up to 650 MB of data.
answered 2 years, 9 months ago
by
Dan L.
Question
how do you reconnect to mobile data?
asked 1 year, 8 months ago
by
charlie
on Broadband2Go
1 answer
Answers
answer 1
Go to the Broadband2Go homepage to start a Broadband2Go plan and pay for it. See the user manual for your Broadband2Go device to connect your device and computer. See your user manual at: http://www.virginmobileusa.com/phone-manuals-guides

There are 3 Broadband2Go plans: $25 per month, $55 per month, and $5 per day.

   - The $25/month plan provides 1.5GB  of data at 3G and 4G LTE or 4G WiMAX (depending on your device) speeds during your month*.
   - The $55/month plan provides  6GB    of data at 3G and 4G LTE or 4G WiMAX (depending on your device) speeds during your month*.
   - The $5/day plan provides      250MB of data at 3G and 4G LTE or 4G WiMAX (depending on your device) speeds for 24 hours*.

    *These plans are available for current 4G/3G devices like Overdrive Pro, U600 AND Netgear Mingle devices as well as 3G-only Broadband2Go devices(MiFi
      2200, Ovation MC760, and PEEL). 4G WiMAX service only available on the 4G WiMAX/3G devices in areas covered by 4G WiMAX. 4G LTE service only
      available on the 4G LTE/3G devices in areas covered by 4G LTE. Data access will stop at the end of your plan period(i.e. 1 month or 1 day) or when your
      data limit is reached(i.e. 1.5GB, 6GB, or 250MB). You should experience full data speeds while your plan is in effect or until your data limit is reached; data
      speeds will no longer be slowed with the Broadband2Go plans.
answered 1 year, 8 months ago
by
Dan L.
Question
can i import my own device
asked 3 years, 10 months ago
by
yoohoo
on Broadband2Go
1 answer
Answers
answer 1
Broadband2Go service is only available with the Broadband2Go devices from Virgin Mobile USA.
answered 3 years, 10 months ago
by
Dan L.
Question
does my phone have hotspot
asked 3 years, 10 months ago
by
Karen
on Broadband2Go
1 answer
Answers
answer 1
At this time, the HTC Evo V 4G is the only Virgin Mobile USA phone that can create a mobile hotspot using the $15/month add-on plan. Mobile hotspots should be available with the iPhones when they are introduced.
answered 3 years, 10 months ago
by
Dan L.
Product Details