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Customer Questions & Answers for
Broadband2Go

Unlimited 3G Internet just $50/month. No Contract.
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Questions & Answers for Broadband2Go

Question
I already have a plan and want to add a hotspot to my phone?
how do i sign up to add a hotspot to my current phone and plan with virgin ? is there still the option of a 10$ a month add on for turning my phone into a hotspot?
asked 11 months ago
by
lisle
chapel hill
on Broadband2Go
1 answer
Answers
answer 1
Depends which Beyond Talk phone you have.

► You need the following to create a Mobile Hotspot:
       1. One of these phones: Samsung Galaxy S II(uses 3G or 4G WiMAX network),both Apple iPhones 4 & 4S(3G network)
       2. One of the Beyond Talk plans ($35, $45, or $55 per month)
       3. The $15/month Hotspot option in your Virgin Mobile account
       http://www.virginmobileusa.com/shop/cell-phones/#/sort_love/view_grid/feature_hotspot/

       Log into your account. [MANAGE MY ACCOUNT at the top of this page.] On the Account Overview tab click on 'Change My Plan'. From there you can
       see the plans and options that are available for your phone.

       Read the legal stuff for more information:
       http://www.virginmobileusa.com/legal/general-terms-and-conditions-virgin-mobile#mobile_hotspot
answered 11 months ago
by
Dan L.
Question
Do these new prices and plans effect cell phone users on the $35, $45, $55 plans?
I don't want to pay $35 for my phone service then on top of that $55 for data.
asked 11 months ago
by
devin12
on Broadband2Go
1 answer
Answers
answer 1
No. Broadband2Go plans and devices are separate from Beyond Talk plans and phones.
answered 11 months ago
by
Dan L.
Question
Is VM Broadband 2 Go now compatible with Mountain Lion OS10
Have your stick. Worked fine on old Mac laptop. Last year tried using it with new Macbook that has Mountain Lion OS10.8.5 operating system.

Since, You did not keep up with the Operating system, so we are now using T-Moblie.

Wonder if you have updated your devices to work with the New Mac software.
asked 11 months ago
by
Jackie
on Broadband2Go
1 answer
Answers
answer 1
NEW! The Overdrive Pro and the U600 USB Stick are both now Windows 8 and Mac OS 10.8x** compatible.

The Broadband2Go software is compatible with Windows (7, XP, Vista and 8**) and Mac OS (10.5x, 10.6x, 10.7x and 10.8x**). You'll also need administrative rights on your computer to install the software and drivers.

To attach the device to your computer, you'll need an available USB port.

**NOTE: The software on the U600 device does not support Windows 8 or Mac OS 10.8. A software download from the Virgin Mobile website is required. Do not follow the installation instructions provided with the device. Download the U600 User Guide and follow the installation instructions in the User Guide for Windows 8 or Mac OS 10.8.

See the U600 user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/U600-Broadband2Go-User-Guide.pdf
answered 11 months ago
by
Dan L.
Question
Will Virgin Broadband ever become less expensive?
I would like to have a wireless Internet service but I do not want to pay double for one forth of what I am getting now. Will you become competitive or should I leave you behind?
asked 11 months ago
by
Kim
on Broadband2Go
1 answer
Answers
answer 1
All questions and answers on this board are from fellow Virgin Mobile customers. We help each other out here. Virgin Mobile staff monitor the content but generally don't comment here.

For the most accurate answer click 'Support' at the top of this page and ask Virgin Mobile's Customer Care via phone or email. You can dial *86 on your Virgin Mobile phone, too. You can also click LIVE CHAT on the left side of this web page, if available.
answered 11 months ago
by
Dan L.
Question
What devices will Broadband2go work on?
asked 11 months ago
by
Linda
on Broadband2Go
1 answer
Answers
answer 1
The Broadband2Go plans will only work with the devices from Virgin Mobile USA.

See the current Broadband2Go devices at: http://www.virginmobileusa.com/mobile-broadband-plans/broadband-2-go/overview/#overview

The are System Requirements for each Broadband2Go device. Broadband2Go devices should work with any system that meets the following System Requirements.

► SYSTEM REQUIREMENTS - Overdrive Pro
   Your system needs a Wi-Fi IEEE 802.11b/g/n or USB port just to CONNECT to the Overdrive Pro. To START your Virgin Mobile account and CONFIGURE the
   Overdrive Pro you need a Mac or Windows PC that meets the following System Requirements. Once you've created your Virgin Mobile account and
   configured your Overdrive Pro you should be able to access the web with any device using Wi-Fi or USB port.

   • Mac Requirements: Mac OS X, 10.4 & Higher G4/G5
   • Windows* Requirements: Windows XP, Windows Vista, Windows 7, or Windows 8
   • Your Mac or Windows PC must be Wi-Fi IEEE 802.11b/g/n enabled to connect to the Overdrive Pro OR have an available USB port.

   Requirements for a USB Tethered Connection
   Your device supports a direct connection through a USB cable to a Windows or Mac computer. (This is commonly referred to as a “tethered” connection.)
   See page 26 in the Overdrive Pro user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/OD-Pro-user-guide.pdf

   Your Virgin Mobile account is setup using a browser window. The Overdrive Pro is also configured using a browser window. The Overdrive's device
   drivers will be downloaded to your Mac or Windows PC from the Overdrive. You must use a Mac or Windows PC to setup your Virgin Mobile account and
   configure the Overdrive.

   Once you've created a Wi-Fi hotspot with your Overdrive you should be able to access the web with any Wi-Fi enabled device.

► SYSTEM REQUIREMENTS - U600
   The U600 should work with any system that meets the following System Requirements. If your system doesn't meet the System Requirements
   then consider the Overdrive Pro.

   • Mac Requirements: Mac OS X, 10.5, 10.6, 10.7, 10.8 only
   • Windows Requirements: Windows XP, Windows Vista, Windows 7, Windows 8.
   • Your Mac or Windows PC must have a USB port available to connect to the U600 device.

   Your Virgin Mobile account is setup using a browser window. The U600 is also configured using a browser window. The U600's device drivers will be
   downloaded to your Mac or Windows PC from the U600. You must use a Mac or Windows PC to setup your Virgin Mobile account and configure the U600.
   The U600 can only be used by one Mac or Windows PC at a time. The U600 does not create a Wi-Fi hotspot.

   See the U600 user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/U600-Broadband2Go-User-Guide.pdf

NOTE: The software on the U600 device does not support Windows 8 or Mac OS 10.8. A software download from the Virgin Mobile website is required. Do not follow the installation instructions provided with the device. Download the U600 User Guide and follow the installation instructions in the User Guide for Windows 8 or Mac OS 10.8.

See the U600 user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/U600-Broadband2Go-User-Guide.pdf
answered 11 months ago
by
Dan L.
Question
Can I use broadband to go in Italy? I am studying abroad in Siena and the internet coverage sucks. Just wondering.
asked 11 months ago
by
ZMII
Siena, Italy by way of Greensboro, NC
on Broadband2Go
1 answer
Answers
answer 1
Sorry, Broadband2Go plans and the Broadband2Go Overdrive Pro work strictly within the USA.

The Broadband2Go Overdrive Pro uses the Sprint Nationwide Network which only extends throughout the US, Hawaii, Washington DC, Puerto Rico, and US Virgin Islands. The Broadband2Go Overdrive Pro does not roam across other networks either. For these reasons the Broadband2Go Overdrive Pro cannot provide web access when located outside the USA. There is no option to make the Broadband2Go Overdrive Pro work outside the USA.

► FINDING COVERAGE
    Before buying any 4G/3G Broadband2Go device you should check COVERAGE in your area on the top line of this webpage.
            OR
    Follow the link at this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5679

    Be sure to select 4G WiMAX or data coverage(3G) on the tool.
answered 10 months ago
by
Dan L.
Question
how can you use this U600 with a tablet
asked 11 months ago
by
clarence
on Broadband2Go
1 answer
Answers
answer 1
   The U600 should work with any system that meets the following System Requirements. If your system doesn't meet the System Requirements
   then consider the Overdrive Pro.

► SYSTEM REQUIREMENTS - U600
   • Mac Requirements: Mac OS X, 10.5, 10.6, 10.7, 10.8 only
   • Windows Requirements: Windows XP, Windows Vista, Windows 7, Windows 8.
   • Your Mac or Windows PC must have a USB port available to connect to the U600 device.

   Your Virgin Mobile account is setup using a browser window. The U600 is also configured using a browser window. The U600's device drivers will be
   downloaded to your Mac or Windows PC from the U600. You must use a Mac or Windows PC to setup your Virgin Mobile account and configure the U600.
   The U600 can only be used by one Mac or Windows PC at a time. The U600 does not create a Wi-Fi hotspot.

   See the U600 user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/U600-Broadband2Go-User-Guide.pdf

NOTE: The software on the U600 device does not support Windows 8 or Mac OS 10.8. A software download from the Virgin Mobile website is required. Do not follow the installation instructions provided with the device. Download the U600 User Guide and follow the installation instructions in the User Guide for Windows 8 or Mac OS 10.8.

See the U600 user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/U600-Broadband2Go-User-Guide.pdf
answered 10 months ago
by
Dan L.
Question
switching from Tmobile
I'm a T-mobile user and I'm using Nexus4 now.
If I switch my number to Virgin, can I use my Nexus4 phone? It was a unlocked phone.
Also, do I need to contact T-mobile to cancel my service?
asked 10 months ago
by
In Yong Lee
on Broadband2Go
1 answer
Answers
answer 1
► Yes, usually you can keep your old phone number when switching to Virgin Mobile.
See the following FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/895

Sorry, unlocked phones and phones from other carriers will not work with Beyond Talk plans. The Beyond Talk plans are only available when setting up a Beyond Talk phone from Virgin Mobile USA.

Virgin Mobile USA phones are available on this website, at local stores, and elsewhere. Click 'Find a Store' at the top of this page for local nearby stores.
► See the current Beyond Talk phones at: http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans/overview/#overview

See more info at: http://www.virginmobileusa.com/resources/CTIAFAQ.pdf

Virgin Mobile now takes trade-ins. When shopping for a phone on this website click on the GET PAID TO TRADE tab.

Yes, you should contact your old carrier before changing anything.

Note, if you use Internet Explorer or Firefox you can search these ASK & ANSWERS by using the Search box above these questions.
answered 10 months ago
by
Dan L.
Question
Can use Broadband2Go with Google Nexus 7 3G??
Will theUSB Stick attach to the Google Nexus 7 3G, or is there an adapter that will allow it to do so? If not, does Virgin Mobile have another device by which wireless broadband can be provided to a Google Nexus 7 3G?
asked 10 months ago
by
Blanton McLean
Williamsburg, Virginia
on Broadband2Go
1 answer
Answers
answer 1
► SYSTEM REQUIREMENTS - Overdrive Pro
   Your system needs a Wi-Fi IEEE 802.11b/g/n or USB port just to CONNECT to the Overdrive Pro. To START your Virgin Mobile account and CONFIGURE the
   Overdrive Pro you need a Mac or Windows PC that meets the following System Requirements. Once you've created your Virgin Mobile account and
   configured your Overdrive Pro you should be able to access the web with any device using Wi-Fi or USB port.

   • Mac Requirements: Mac OS X, 10.4 & Higher G4/G5
   • Windows* Requirements: Windows XP, Windows Vista, Windows 7, or Windows 8
   • Your Mac or Windows PC must be Wi-Fi IEEE 802.11b/g/n enabled to connect to the Overdrive Pro OR have an available USB port.

   Requirements for a USB Tethered Connection
   Your device supports a direct connection through a USB cable to a Windows or Mac computer. (This is commonly referred to as a “tethered” connection.)
   See page 26 in the Overdrive Pro user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/OD-Pro-user-guide.pdf

   Your Virgin Mobile account is setup using a browser window. The Overdrive Pro is also configured using a browser window. The Overdrive's device
   drivers will be downloaded to your Mac or Windows PC from the Overdrive. You must use a Mac or Windows PC to setup your Virgin Mobile account and
   configure the Overdrive.

   Once you've created a Wi-Fi hotspot with your Overdrive you should be able to access the web with any Wi-Fi enabled device."

► SYSTEM REQUIREMENTS - U600
   The U600 should work with any system that meets the following System Requirements. If your system doesn't meet the System Requirements
   then consider the Overdrive Pro.

   • Mac Requirements: Mac OS X, 10.5, 10.6, 10.7, 10.8 only
   • Windows Requirements: Windows XP, Windows Vista, Windows 7, Windows 8.
   • Your Mac or Windows PC must have a USB port available to connect to the U600 device.

   Your Virgin Mobile account is setup using a browser window. The U600 is also configured using a browser window. The U600's device drivers will be
   downloaded to your Mac or Windows PC from the U600. You must use a Mac or Windows PC to setup your Virgin Mobile account and configure the U600.
   The U600 can only be used by one Mac or Windows PC at a time. The U600 does not create a Wi-Fi hotspot.

   See the U600 user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/U600-Broadband2Go-User-Guide.pdf

NOTE: The software on the U600 device does not support Windows 8 or Mac OS 10.8. A software download from the Virgin Mobile website is required. Do not follow the installation instructions provided with the device. Download the U600 User Guide and follow the installation instructions in the User Guide for Windows 8 or Mac OS 10.8.

See the U600 user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/U600-Broadband2Go-User-Guide.pdf
answered 10 months ago
by
Dan L.
Question
how to top up broadband
asked 10 months ago
by
rachel
on Broadband2Go
1 answer
Answers
answer 1
Virgin Mobile Top-Up cards are one way to pay for your Broadband2Go service. If you prefer using cash/check or lack a credit/debit card then you can buy Virgin Mobile Top-Up cards to 'Top-Up' (pay) for your service.

Top-Up cards are available at retail stores and online. You can enter the Top-Up card info on your computer using the Broadband2Go homepage or on this website by clicking on TOP-UP. You can also pay for your Broadband2Go service with Credit cards or Debit cards. (Sorry, PayPal not available for Broadband2Go.)

Enter the info from a Virgin Mobile Top-Up card, Credit cards or Debit cards by clicking 'Top-Up' on this webpage to add money to your Virgin Mobile account online.
answered 10 months ago
by
Dan L.
Product Details