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Customer Questions & Answers for
Broadband2Go

Unlimited 3G Internet just $50/month. No Contract.
Customer Questions & Answers:
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2,878 Answers
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Questions & Answers for Broadband2Go

Question
do you have unlimited internet april 2014
asked 6 months ago
by
joeblow
on Broadband2Go
1 answer
Answers
answer 1
Unlimited data is not available with the current Broadband2Go plans.

There are 3 Broadband2Go plans: $25 per month, $55 per month, and $5 per day.

   - The $25/month plan provides 1.5GB  of data at 3G and 4G LTE or 4G WiMAX (depending on your device) speeds during your month*.
   - The $55/month plan provides  6GB    of data at 3G and 4G LTE or 4G WiMAX (depending on your device) speeds during your month*.
   - The $5/day plan provides      250MB of data at 3G and 4G LTE or 4G WiMAX (depending on your device) speeds for 24 hours*.

    *These plans are available for current 4G/3G devices like Overdrive Pro, U600 AND Netgear Mingle devices as well as 3G-only Broadband2Go devices(MiFi
      2200, Ovation MC760, and PEEL). 4G WiMAX service only available on the 4G WiMAX/3G devices in areas covered by 4G WiMAX. 4G LTE service only
      available on the 4G LTE/3G devices in areas covered by 4G LTE. Data access will stop at the end of your plan period(i.e. 1 month or 1 day) or when your
      data limit is reached(i.e. 1.5GB, 6GB, or 250MB). You should experience full data speeds while your plan is in effect or until your data limit is reached; data
      speeds will no longer be slowed with the Broadband2Go plans.
answered 6 months ago
by
Dan L.
Question
can I use the Broadband Device with my Kindle?
asked 1 year, 6 months ago
by
Helga
on Broadband2Go
1 answer
Answers
answer 1
The Broadband2Go plans with a Broadband2Go device provides a mobile, wireless internet connection for laptops, notebooks, desktops or other computing devices.

Your Kindle only needs a Wi-Fi IEEE 802.11b/g/n or USB port to CONNECT to the Overdrive Pro. To START your Virgin Mobile account and CONFIGURE the Overdrive Pro you need a Mac or Windows PC that meets the following System Requirements. Once you've created a Wi-Fi hotspot with your Overdrive you should be able to access the web with any Wi-Fi enabled device or via USB cable.

SYSTEM REQUIREMENTS - Overdrive Pro
• Mac Requirements: Mac OS X, 10.4 & Higher G4/G5
• Windows* Requirements: Windows XP, Windows Vista, Windows 7, or Windows 8
• Your Mac or Windows PC must be Wi-Fi IEEE 802.11b/g/n enabled to connect to the Overdrive Pro OR have an available USB port.

Requirements for a USB Tethered Connection
Your device supports a direct connection through a USB cable to a Windows or Mac computer. (This is commonly referred to as a “tethered” connection.)
See page 26 in the Overdrive Pro user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/OD-Pro-user-guide.pdf

Your Virgin Mobile account is setup using a browser window. The Overdrive Pro is also configured using a browser window. The Overdrive's device drivers will be downloaded to your Mac or Windows PC from the Overdrive. You must use a Mac or Windows PC to setup your Virgin Mobile account and configure the Overdrive.

Once you've created a Wi-Fi hotspot with your Overdrive you should be able to access the web with any Wi-Fi enabled device or via USB port.
answered 1 year, 6 months ago
by
Dan L.
Question
can I use it for my Kindle Fire HD?
asked 1 year, 6 months ago
by
Laurie
Boston
on Broadband2Go
1 answer
Answers
answer 1
Yes, but you need both a Broadband2Go plan and a Broadband2Go device that is compatible with your computing device. See the System Requirements for each Broadband2Go device to determine compatibility.

► Before buying any 4G WiMAX Broadband2Go device you should check COVERAGE in your area on the top line of this webpage.
            OR
    Follow the link at this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5679

    Be sure to select 4G WiMAX or data coverage(3G) on the tool.
answered 1 year, 6 months ago
by
Dan L.
Question
Can I watch netflix on my Xbox 360 with Broadband2go?
asked 1 year, 2 months ago
by
Corey
on Broadband2Go
1 answer
Answers
answer 1
Yes, you should be able to do this if you have a system that meets these requirements:

► SYSTEM REQUIREMENTS - Overdrive Pro
   Your system needs a Wi-Fi IEEE 802.11b/g/n or USB port just to CONNECT to the Overdrive Pro. To START your Virgin Mobile account and CONFIGURE the
   Overdrive Pro you need a Mac or Windows PC that meets the following System Requirements. Once you've created your Virgin Mobile account and
   configured your Overdrive Pro you should be able to access the web with any device using Wi-Fi or USB port.

   • Mac Requirements: Mac OS X, 10.4 & Higher G4/G5
   • Windows* Requirements: Windows XP, Windows Vista, Windows 7, or Windows 8
   • Your Mac or Windows PC must be Wi-Fi IEEE 802.11b/g/n enabled to connect to the Overdrive Pro OR have an available USB port.

   Requirements for a USB Tethered Connection
   Your device supports a direct connection through a USB cable to a Windows or Mac computer. (This is commonly referred to as a “tethered” connection.)
   See page 26 in the Overdrive Pro user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/OD-Pro-user-guide.pdf

   Your Virgin Mobile account is setup using a browser window. The Overdrive Pro is also configured using a browser window. The Overdrive's device
   drivers will be downloaded to your Mac or Windows PC from the Overdrive. You must use a Mac or Windows PC to setup your Virgin Mobile account and
   configure the Overdrive.

   Once you've created a Wi-Fi hotspot with your Overdrive you should be able to access the web with any Wi-Fi enabled device.
answered 1 year, 2 months ago
by
Dan L.
Question
Can I buy my iphone from ebay and still buy a plan from Virgin mobile
the monthly plan
asked 1 year, 1 month ago
by
Alexis
on Broadband2Go
1 answer
Answers
answer 1
Sure, as long as you buy an Apple iPhone from Virgin Mobile USA. Apple iPhones from other carriers will not work with Beyond Talk plans. Apple iPhones from Virgin Mobile USA are also available on this website, at local stores, and elsewhere.

Click 'Find a Store' at the top of this page for local nearby stores.
Apple iPhones from Virgin Mobile USA are at:                   http://www.virginmobileusa.com/shop/cell-phones/iphone-phones/
answered 1 year, 1 month ago
by
Dan L.
Question
Whats the differnce between the $40 plan and the $35 plan?
asked 1 year, 1 month ago
by
Gretchen
on Broadband2Go
1 answer
Answers
answer 1
There are 2 sets of plans available from Virgin Mobile for payLo and Beyond Talk.

• The phones for each set of plans are NOT interchangeable. You cannot use payLo phones with Beyond Talk plans and you cannot use Beyond Talk phones with payLo plans.
• $40/month payLo plan has unlimited domestic minutes and messages but very little data/web access.
• The Beyond Talk plans can be used with Virgin Mobile's smartphones: Android and Apple iPhones.
• The $35/month Beyond Talk plan only comes with 300 domestic minutes and with unlimited messages and unlimited data/web access.

payLo is Virgin Mobile's value brand. There are 3 payLo plans for the payLo phones. All the payLo monthly plans will only work with the payLo phones.

   payLo                          Monthly Talk Minutes                         Messages                               Web Access                 Virgin XL
   Plans                                                                                (Text, IM, Email, Picture)
►• $40/month                     UNLIMITED                                       UNLIMITED                                   50MB                    UNLIMITED◄
   • $30/month                           1,500                                            1,500                                        30MB                    UNLIMITED
   • $20/month                           400                                                 *                                                *                                *
      *Text, email, IM messages cost 15¢ each, picture messages 25¢ each, web access $1.50/MB, Virgin XL 15¢/day

The payLo plans and the payLo phones are described at:  http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/

All of the Beyond Talk plans feature Unlimited Web, Unlimited Data, and Unlimited Domestic Messaging(Text, IM, Email, Picture messages) - with varying number of domestic Talk Minutes - starting at just $35/month. And the device lineup starts with Apple iPhones and includes affordable Android™-powered 3G and 4G phones from top manufacturers - HTC, Kyocera, LG, and Samsung.

   Beyond Talk               Monthly Talk Minutes                      Messages                                   Web Access                 
         Plans                                                                    (Text, IM, Email, Picture)
   • $55/month                           UNLIMITED                              UNLIMITED                                  UNLIMITED
►• $45/month                            1,200                                     UNLIMITED                                  UNLIMITED◄
   • $35/month                              300                                      UNLIMITED                                  UNLIMITED
The Beyond Talk plans and phones are described at: http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans/overview/#overview
answered 1 year, 1 month ago
by
Dan L.
Question
Cruise?
Would this work on a cruise so I can connect to it and avoid the ship's exorbitant costs?
asked 1 year, 1 month ago
by
Pete
on Broadband2Go
1 answer
Answers
answer 1
Sorry, Broadband2Go plans and the Broadband2Go Overdrive Pro work strictly within the USA.

The Broadband2Go Overdrive Pro uses the Sprint Nationwide Network which only extends throughout the US, Hawaii, Washington DC, Puerto Rico, and US Virgin Islands. The Broadband2Go Overdrive Pro does not roam across other networks either. For these reasons the Broadband2Go Overdrive Pro cannot provide web access when located outside the USA. There is no option to make the Broadband2Go Overdrive Pro work outside the USA.

► Before buying any 4G/3G Broadband2Go device you should check COVERAGE in your area on the top line of this webpage.
            OR
    Follow the link at this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5679

    Be sure to select 4G WiMAX or data coverage(3G) on the tool.
answered 1 year, 1 month ago
by
Dan L.
Question
what phone number
how would I find my phone yall are asking for? I have your boardband squares not a phone. id like to check my acct and add money but cant get to it. Can you help me??
asked 1 year, 1 month ago
by
beverly
on Broadband2Go
1 answer
Answers
answer 1
This question can only be answered by calling Broadband2Go Support. Click 'SUPPORT' at the top of this page to find the Broadband2Go phone number.
answered 1 year, 1 month ago
by
Dan L.
Question
How do I know if it's 3G or 4g
asked 1 year, 1 month ago
by
Daniel
on Broadband2Go
1 answer
Answers
answer 1
► Before buying any 4G/3G Broadband2Go device you should check COVERAGE in your area on the top line of this webpage.
            OR
    Follow the link at this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5679

    Be sure to select 4G WiMAX or data coverage(3G) on the tool.

► Each device 4G/3G Broadband2Go device has either an indicator light or an icon on the display indicating 4G or 3G data speeds. Your device must be in an
    area covered by 4G WiMAX to operate in 4G mode.

     See the Overdrive Pro user manual at     http://www.virginmobileusa.com/resources/phones/prepaid/manual/OD-Pro-user-guide.pdf
     See the U600 user manual at                   http://www.virginmobileusa.com/resources/phones/prepaid/manual/U600-Broadband2Go-User-Guide.pdf
answered 1 year, 1 month ago
by
Dan L.
Question
Will this device work with online play on the ps3
asked 1 year, 1 month ago
by
bigtbo
on Broadband2Go
1 answer
Answers
answer 1
Depends if your system meets the System Requirements for either the Overdrive Pro or the U600 USB Stick.

► SYSTEM REQUIREMENTS - Overdrive Pro
   Your system needs a Wi-Fi IEEE 802.11b/g/n or USB port just to CONNECT to the Overdrive Pro. To START your Virgin Mobile account and CONFIGURE the
   Overdrive Pro you need a Mac or Windows PC that meets the following System Requirements. Once you've created your Virgin Mobile account and
   configured your Overdrive Pro you should be able to access the web with any device using Wi-Fi or USB port.

   • Mac Requirements: Mac OS X, 10.4 & Higher G4/G5
   • Windows* Requirements: Windows XP, Windows Vista, Windows 7, or Windows 8
   • Your Mac or Windows PC must be Wi-Fi IEEE 802.11b/g/n enabled to connect to the Overdrive Pro OR have an available USB port.

   Requirements for a USB Tethered Connection
   Your device supports a direct connection through a USB cable to a Windows or Mac computer. (This is commonly referred to as a “tethered” connection.)
   See page 26 in the Overdrive Pro user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/OD-Pro-user-guide.pdf

   Your Virgin Mobile account is setup using a browser window. The Overdrive Pro is also configured using a browser window. The Overdrive's device
   drivers will be downloaded to your Mac or Windows PC from the Overdrive. You must use a Mac or Windows PC to setup your Virgin Mobile account and
   configure the Overdrive.

   Once you've created a Wi-Fi hotspot with your Overdrive you should be able to access the web with any Wi-Fi enabled device.

► SYSTEM REQUIREMENTS - U600
   The U600 should work with any system that meets the following System Requirements. If your system doesn't meet the System Requirements then consider
   the Overdrive Pro.

   • Mac Requirements: Mac OS X, 10.5, 10.6, 10.7 only
   • Windows* Requirements: Windows XP, Windows Vista, or Windows 7
   • Your Mac or Windows PC must have a USB port available to connect to the U600 device.

   Your Virgin Mobile account is setup using a browser window. The U600 is also configured using a browser window. The U600's device drivers will be
   downloaded to your Mac or Windows PC from the U600. You must use a Mac or Windows PC to setup your Virgin Mobile account and configure the U600.
   The U600 can only be used by one Mac or Windows PC at a time. The U600 does not create a Wi-Fi hotspot.

   See the U600 user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/U600-Broadband2Go-User-Guide.pdf
answered 1 year, 1 month ago
by
Dan L.
Product Details