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Customer Questions & Answers for
Broadband2Go

Unlimited 3G Internet just $50/month. No Contract.
Customer Questions & Answers:
2,675 Questions
 | 
2,932 Answers
Overall Rating:
3.167 out of 5
3.2
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Product Details

Questions & Answers for Broadband2Go

Question
Is the MC760 USB device compatable with windows 8
asked 2 years, 3 months ago
by
heather
on Broadband2Go
1 answer
Answers
answer 1
The MiFi 2200 and Overdrive Pro devices are Windows 8 compatible. The U600 and Ovation are not compatible with Windows 8 at this time.
answered 2 years, 3 months ago
by
Dan L.
Question
How do I create a paypal account with Virgin
asked 2 years, 3 months ago
by
Julien
on Broadband2Go
1 answer
Answers
answer 1
Virgin Mobile answered your question in the FAQs:

► Pay by check for Virgin Mobile phone or minutes

You cannot pay by check but you can pay by Paypal which can be deducted from your checking account.
Here's how to do it:

1. You'll need to have a PayPal account. Click here if you do not have a PayPal account.

2. Register PayPal as a payment option in My Virgin Mobile.

3. Follow the link to complete the pre-approved payment agreement on the PayPal Web site.

4. That's it. Now you can use your PayPal account for Top-Ups and set up your account for Auto Top-Ups. http://virginmobileusa.custhelp.com/app/answers/detail/a_id/924

► Top-Up using PayPal on My Virgin Mobile Account

You can use your PayPal account to pay for Top-Ups from your phone or from the Web. You can also set up Auto Top-Up on your PayPal account for pay by the minute plans.
But before you can use PayPal to Top-Up, you'll need to register your PayPal account as a payment option in My Virgin Mobile.

Here's how to Top-Up using PayPal:

1. You'll need to have a PayPal account. Click here if you do not have a PayPal account. [Links to PayPal's website.]

2. Register PayPal as a payment option in My Virgin Mobile

3. Follow the link to complete the pre-approved payment agreement on the PayPal Web site.

4. That's it. Now you can Top-Up using your PayPal account - do it from your phone, on our Web site, or set up Auto Top-Up using your PayPal account.
http://virginmobileusa.custhelp.com/app/answers/detail/a_id/922

For step 2, you'll need to log into your account [MANAGE MY ACCOUNT at the top of this page.]. On the Settings & Preferences tab, click on '// USE PAYPAL ACCOUNT'. You can start registering your PayPal account by following the prompts on this page.

► Auto payment for monthly plans

You can adjust your payment options under the Settings and Preferences tab.
Change your PayPal or Auto Payment settings, or choose from the following payment options:

* Use my registered card/PayPal account to pay for my Monthly Plan charges. We'll charge your registered credit/debit card or PayPal account for the full amount of your Monthly Plan (plus taxes and surcharges), including Messaging or Data Pack monthly subscriptions of $10 or greater, if there isn't enough money in your cash balance to cover the charge.

* Use my registered card/PayPal account only when I tell you to. We'll keep your registered card or PayPal account on file so you can use it later if you want, but we won't use it to pay for your Monthly Plan. (If you choose this option, make sure you keep enough money in your account to pay for your service each month.)
http://virginmobileusa.custhelp.com/app/answers/detail/a_id/926

Or click 'SUPPORT' at the top of this page and ask Virgin Mobile's Customer Care.
answered 2 years, 3 months ago
by
Dan L.
Question
my balance said i owed 55 and i put a 50 dollar top up card on what does that mean
asked 2 years, 3 months ago
by
yaya
on Broadband2Go
1 answer
Answers
answer 1
It means you still owe $5 before your plan will start.

You can buy/use another Virgin Mobile Top-Up card to pay for your Broadband2Go plan. If you go over the $55, the balance will be kept in your Virgin Mobile account for use later.

You can also pay for the $5 balance with Credit cards, Debit cards or PayPal. You can enter the Top-Up card or credit/debit card info on your computer using the Broadband2Go homepage or on this website by clicking on TOP-UP. Top-Ups on credit/debit cards can be any amount between $5 and $200.
answered 2 years, 3 months ago
by
Dan L.
Question
When is hampton VA getting 4g?
asked 2 years, 3 months ago
by
bryan
on Broadband2Go
1 answer
Answers
answer 1
The 4G WiMAX network that Virgin Mobile uses is now complete.
answered 2 years, 3 months ago
by
Dan L.
Question
can i text tp mexico on my monthly55 plan with no extea charge?
Can i text to mexico on my monthly 55 monthly plan with no extra charge?
asked 2 years, 3 months ago
by
Donald
on Broadband2Go
1 answer
Answers
answer 1
• If you are using a computer and a Broadband2Go plan+device then you should be able to send a text message through email to anybody in the world at no extra charge.

• If you are using a Virgin Mobile phone with the $55/month Beyond Talk plan your plan covers domestic calls and domestic messages with any phone in the USA. International Text Messages cost 15¢ to send and receive. International picture messages are not available.

You will need $$ in your Virgin Mobile account before sending or receiving any international messages. Click 'Top-Up' at the top of this page to use a credit/debit card, PayPal, or Virgin Mobile Top-Up card to put money into your Virgin Mobile account before sending/receiving an international call or text message. Or select MY ACCOUNT on your phone to Top-Up.
answered 2 years, 3 months ago
by
Dan L.
Question
can i use a verizon hotspot with a virgin plan?
asked 2 years, 3 months ago
by
kevin
on Broadband2Go
1 answer
Answers
answer 1
The Broadband2Go plans are only compatible with Broadband2Go devices from Virgin Mobile USA. Devices from other carriers or sources will not work with Broadband2Go plans.

You can buy Broadband2Go devices on this website or at local stores which you can find by clicking on Find Store at the top of this page.
answered 2 years, 3 months ago
by
Dan L.
Question
I have 2g how do I change to 4g.
asked 2 years, 3 months ago
by
warren
brainerd minnesota
on Broadband2Go
1 answer
Answers
answer 1
• Before buying any 4G Broadband2Go device you should check COVERAGE in your area on the top line of this webpage.
            OR
   Follow the link at this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5679

   Be sure to select 4G or data coverage(3G) on the tool.

• If you are covered by 4G service then go out and get one of the 4G Broadband2Go devices like the Overdrive Pro or the U600 USB Stick. There is no
   way to make a 2G or 3G device work on 4G.
answered 2 years, 3 months ago
by
Dan L.
Question
how do i set up a vigin account??
asked 2 years, 3 months ago
by
ester
on Broadband2Go
1 answer
Answers
answer 1
Buy a Virgin Mobile phone and turn it on. You'll be prompted to set up your payLo plan.
answered 2 years, 3 months ago
by
Dan L.
Question
Can I get into the plan with my existing iPhone 3gs?
asked 2 years, 3 months ago
by
JMorgan
on Broadband2Go
1 answer
Answers
answer 1
Sorry, the Beyond Talk plans are only available when setting up an Apple iPhone from Virgin Mobile USA. iPhones from other carriers won't work with Virgin Mobile service.
answered 2 years, 3 months ago
by
Dan L.
Question
How secure are the broadband devices?
asked 1 year, 2 months ago
by
Deb
on Broadband2Go
1 answer
Answers
answer 1
Search the web for EV-DO and security. Broadband2Go uses the Sprint data network and the EV-DO communications method. A certain level of security is built into EV-DO.
answered 1 year, 2 months ago
by
Dan L.
Product Details