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Customer Questions & Answers for
Broadband2Go

Unlimited 3G Internet just $50/month. No Contract.
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Questions & Answers for Broadband2Go

Question
Can I use the blu life one with virginmobile
asked 6 months ago
by
Adrian esquivel
on Broadband2Go
1 answer
Answers
answer 1
Sorry, unlocked phones and phones from other carriers will not work with Beyond Talk plans. The Beyond Talk plans are only available when setting up a Beyond Talk phone from Virgin Mobile USA. You must use a phone from Virgin Mobile USA for service.

See more info at: http://www.virginmobileusa.com/resources/CTIAFAQ.pdf

Virgin Mobile USA phones are available on this website, at local stores, and elsewhere. Click 'Find a Store' at the top of this page for local nearby stores.
► See the current Beyond Talk phones at: http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans/overview/#overview

Virgin Mobile now takes trade-ins. When shopping for a phone on this website click on the GET PAID TO TRADE tab.

Note, if you use Internet Explorer or Firefox you can search these ASK & ANSWERS by using the Search box above these questions.
answered 6 months ago
by
Dan L.
Question
broadband to go does that work on personal computers? And what does broadband to go plans for what do use broadband for? what is it.
I want to understand what broadband 2 go does Can use it on a pc that isn't on a service such as Brighthouse, AT&T, etc..?
asked 6 months ago
by
Granny
on Broadband2Go
1 answer
Answers
answer 1
The Broadband2Go plans with a Broadband2Go device provides a mobile, wireless internet connection for laptops, notebooks, desktops or other computing devices.

Wired internet services may provide some services that Broadband2Go doesn't such as a home page, email, and other services. Your current wired internet service is much faster, more robust, and can provide more data every month than Broadband2Go. But wired internet service is not mobile like Broadband2Go. Broadband2Go is the best choice when you need internet access away from home or the office or where hotspots and wired internet service are not available.

Broadband2Go provides MOBILE wireless internet connections for computing devices like laptops, tablets, phones, game consoles, etc. Although Broadband2Go can replace wired internet connections the plans are very expensive for that purpose. Wired internet connections can provide more data, faster speeds, and stronger uninterrupted connections than Broadband2Go. On the other hand, wired internet connections are not mobile.

There are 3 Broadband2Go plans: $25 per month, $55 per month, and $5 per day.

   - The $25/month plan provides 1.5GB of data at 4G WiMAX and 3G speeds during your month*.
   - The $55/month plan provides 6GB of data at 4G WiMAX and 3G speeds during your month*.
   - The $5/day plan provides 250MB of data at 4G WiMAX and 3G speeds for 24 hours*.

      *These plans are available for current 4G/3G devices like Overdrive Pro, U600 AND Netgear Mingle devices as well as 3G-only Broadband2Go devices(MiFi
      2200, Ovation MC760, and PEEL). 4G WiMAX service only available on the 4G/3G devices in areas covered by 4G WiMAX. Data access will stop at the
      end of your plan period(i.e. 1 month or 1 day) or when your data limit is reached(i.e. 1.5GB, 6GB, or 250MB). You should experience full data speeds
      while your plan is in effect or until your data limit is reached; data speeds will no longer be slowed with the Broadband2Go plans.
answered 5 months, 4 weeks ago
by
Dan L.
Question
Why virgin mobile is more expensive than T mobile?
in my opinion,T mobile they give out 7GB full speed LTE just for $50. After 7GB , the people still can use 2G internet. Also, they have International service
asked 6 months ago
by
Ryan
Washington DC
on Broadband2Go
1 answer
Answers
answer 1
Plans for mobile carriers are constantly changing and are very competitive. Virgin Mobile reviews and occasionally changes their Broadband2Go devices and plans. For example, the new Netgear Mingle with 4G LTE was just released yesterday, 4/1/14. The current plans were released a few months ago.
answered 5 months, 4 weeks ago
by
Dan L.
Question
What are the charges for data above 6GB for the $55/month plan
asked 5 months, 4 weeks ago
by
John Cancian
on Broadband2Go
1 answer
Answers
answer 1
Data access stops at the end of your month or when you use 6GB with the $55 per month Broadband2Go plan. Buy another plan when access stops.
answered 5 months, 4 weeks ago
by
Dan L.
Question
how do I use my cash balance - I have a $75 cash balance-how do I use that to add internet time without getting charged more $ on my credit card?
asked 5 months, 4 weeks ago
by
Natalie Radford
on Broadband2Go
1 answer
Answers
answer 1
Call Broadband2Go Support to use your balance for a plan. Click 'SUPPORT' at the top of this page to find the Broadband2Go phone number or email address.
answered 5 months, 4 weeks ago
by
Dan L.
Question
I have a 4G U600 3G/4G USB 3/5 already & I would like to get it reconnected ?
asked 5 months, 4 weeks ago
by
Gary Green
Bronx,N.Y.
on Broadband2Go
1 answer
Answers
answer 1
The Broadband2Go plans are only compatible with Broadband2Go devices from Virgin Mobile USA. Devices from other carriers or sources will not work with Broadband2Go plans.

You can buy Broadband2Go devices on this website or at local stores which you can find by clicking on Find Store at the top of this page.

   Your Virgin Mobile account is setup using a browser window. The U600 is also configured using a browser window. The U600's device drivers will be
   downloaded to your Mac or Windows PC from the U600. You must use a Mac or Windows PC to setup your Virgin Mobile account and configure the U600.
   The U600 can only be used by one Mac or Windows PC at a time. The U600 does not create a Wi-Fi hotspot.

   See the U600 user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/U600-Broadband2Go-User-Guide.pdf

NOTE: The software on the U600 device does not support Windows 8 or Mac OS 10.8. A software download from the Virgin Mobile website is required. Do not follow the installation instructions provided with the device. Download the U600 User Guide and follow the installation instructions in the User Guide for Windows 8 or Mac OS 10.8.

See the U600 user manual at http://www.virginmobileusa.com/resources/phones/prepaid/manual/U600-Broadband2Go-User-Guide.pdf
answered 5 months, 3 weeks ago
by
Dan L.
Question
Could I sign up on the mobile internet plan just for one month?
asked 5 months, 4 weeks ago
by
Josh Wadsworth
on Broadband2Go
1 answer
Answers
answer 1
yes
answered 5 months, 3 weeks ago
by
Dan L.
Question
Can I connect network drives?
We have a 2 Tb network drive, currently with a hard connection to our wireless router. Do any of the VM devices allow for this connection?
asked 5 months, 3 weeks ago
by
jon
on Broadband2Go
0 answers
Answers
This question currently has no approved answers.
Question
What plan do I need to be on to be able to send and received short code text messages?
asked 5 months, 3 weeks ago
by
Caryn Enoch
Somerset, NJ 08873
on Broadband2Go
0 answers
Answers
This question currently has no approved answers.
Question
do you have unlimited internet april 2014
asked 5 months, 3 weeks ago
by
joeblow
on Broadband2Go
1 answer
Answers
answer 1
Unlimited data is not available with the current Broadband2Go plans.

There are 3 Broadband2Go plans: $25 per month, $55 per month, and $5 per day.

   - The $25/month plan provides 1.5GB  of data at 3G and 4G LTE or 4G WiMAX (depending on your device) speeds during your month*.
   - The $55/month plan provides  6GB    of data at 3G and 4G LTE or 4G WiMAX (depending on your device) speeds during your month*.
   - The $5/day plan provides      250MB of data at 3G and 4G LTE or 4G WiMAX (depending on your device) speeds for 24 hours*.

    *These plans are available for current 4G/3G devices like Overdrive Pro, U600 AND Netgear Mingle devices as well as 3G-only Broadband2Go devices(MiFi
      2200, Ovation MC760, and PEEL). 4G WiMAX service only available on the 4G WiMAX/3G devices in areas covered by 4G WiMAX. 4G LTE service only
      available on the 4G LTE/3G devices in areas covered by 4G LTE. Data access will stop at the end of your plan period(i.e. 1 month or 1 day) or when your
      data limit is reached(i.e. 1.5GB, 6GB, or 250MB). You should experience full data speeds while your plan is in effect or until your data limit is reached; data
      speeds will no longer be slowed with the Broadband2Go plans.
answered 5 months, 3 weeks ago
by
Dan L.
Product Details