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Customer Questions & Answers for
Beyond Talk Plans

Unlimited Messaging, Email, Data, & Web for $25/month. Talk included. No contract. How crazy is that?
Customer Questions & Answers:
21,087 Questions
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22,386 Answers
Overall Rating:
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Questions & Answers for Beyond Talk Plans

Question
can I transfer my contacts from my verizon phone to your phones?
asked 3 years, 4 months ago
by
Michelle
on Beyond Talk Plans
2 answers
Answers
answer 1
That depends on the features on your new and old phones. Virgin Mobile doesn't have any facilities to transfer contacts. Transferring contacts falls to the features of the sending and receiving phone such as VCF files, USB cable, microSD card, Bluetooth. Google Android and Apple iTunes accounts are also useful. Some phones let you transfer contacts, music, photos, etc. using USB cables, microSD card, Bluetooth, etc. There is no standard method between all brands/models. You may need to use a computer.

Search for 'TRANSFER' in Virgin Mobile's FAQs by clicking SUPPORT at the top of this web page, scroll down the page and click on // SEE ALL FREQUENTLY ASKED QUESTIONS. Or go to http://virginmobileusa.custhelp.com/

Note, if you use Internet Explorer or Firefox you can search these ASK & ANSWERS by using the Search box above these questions.
answered 1 year, 6 months ago
by
Dan L.
answer 2
Yes it can be done by sd card or blue tooth, or if you have an android and you buy an android then google has your contacts stored
answered 3 years, 4 months ago
by
Bubba
Question
Will I incur any charges for international calls received?
asked 3 years, 7 months ago
by
Dane
on Beyond Talk Plans
2 answers
Answers
answer 1
• The Beyond Talk and payLo plans only cover domestic calls and domestic messages to phones within the USA.

• There are no international plans at Virgin Mobile.

►• Receiving an international call takes your regular minutes but there are no additional charges to receive an international call.

• There are additional charges to MAKE international calls using any Beyond Talk plan. International calls are charged at the international per-minute rate
for the country you're calling PLUS your standard airtime rate(minutes). ►For the international per-minute rate that you are calling, scroll down the Beyond
Talk page to 'International Rates' then select the country's region in the 'Select A Region' menu.◄
http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans/overview/

• International text messages cost 15¢ each, inbound and outbound. International picture messages are not available.

• You can make international calls with any Beyond Talk or payLo phone with an active account.
So, you will need $$ in your Virgin Mobile account before making any international calls. Click 'Top-Up' at the top of this page to use a credit/debit card,
PayPal, or Virgin Mobile Top-Up card to put money into your Virgin Mobile account before sending an international call.

• Learn how to make international calls from your mobile phone

Make international calls the same way you would from any other phone. Dial 011 + the country code + the city code + the phone number.
http://virginmobileusa.custhelp.com/app/answers/detail/a_id/2070/
answered 1 year, 5 months ago
by
Dan L.
answer 2
• The Beyond Talk and payLo plans only cover domestic calls and domestic messages to phones within the USA.

• There are no international plans at Virgin Mobile.

►• Receiving an international call takes your regular minutes but there are no additional charges to receive an international call. ◄

• There are additional charges to MAKE international calls using any Beyond Talk plan. International calls are charged at the international per-minute rate
for the country you're calling PLUS your standard airtime rate(minutes). ►For the international per-minute rate that you are calling, scroll down the Beyond
Talk page to 'International Rates' then select the country's region in the 'Select A Region' menu.◄
http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans/overview/

• International text messages cost 15¢ each, inbound and outbound. International picture messages are not available.

• You can make international calls with any Beyond Talk or payLo phone with an active account.
So, you will need $$ in your Virgin Mobile account before making any international calls. Click 'Top-Up' at the top of this page to use a credit/debit card,
PayPal, or Virgin Mobile Top-Up card to put money into your Virgin Mobile account before sending an international call.

• Learn how to make international calls from your mobile phone

Make international calls the same way you would from any other phone. Dial 011 + the country code + the city code + the phone number.
http://virginmobileusa.custhelp.com/app/answers/detail/a_id/2070/
answered 1 year, 5 months ago
by
Dan L.
Question
can i traid in my phone i have now and get credit towards another phone? how do i go about that process?
asked 3 years, 5 months ago
by
Jhay
on Beyond Talk Plans
2 answers
Answers
answer 1
Virgin Mobile now takes trade-ins. When shopping for a phone on this website click on the GET PAID TO TRADE tab. Virgin Mobile doesn't automatically upgrade phones.
answered 1 year, 6 months ago
by
Dan L.
answer 2
Nope, VMUSA does not do trade ins, try Radio Shack or Best Buy, but you will not get anywhere near the retail price. Buy your new handset and sell the old one on ebay or craigs list
answered 3 years, 5 months ago
by
Bubba
Question
is unlimited texting included in the beyond talk plans?
asked 3 years, 2 months ago
by
Nicole
on Beyond Talk Plans
2 answers
Answers
answer 1
Yes.
answered 3 years, 2 months ago
by
Sam
answer 2
Yep clear as day, says UNLIMITED MESSAGING
answered 3 years, 2 months ago
by
Bubba
Question
Can i trade in my phone for a different phone?
asked 3 years, 5 months ago
by
callie
minnesota
on Beyond Talk Plans
2 answers
Answers
answer 1
Virgin Mobile now takes trade-ins. When shopping for a phone on this website click on the GET PAID TO TRADE tab. Virgin Mobile doesn't automatically upgrade phones.
answered 1 year, 6 months ago
by
Dan L.
answer 2
Nope, you have to purchase any phone you want
answered 3 years, 5 months ago
by
Bubba
Question
Does it cost extra for internationally picture messaging or texting?
I would be texting/picture messaging from Pennslyvania to a friend in Canada.
asked 3 years, 5 months ago
by
Shree
on Beyond Talk Plans
2 answers
Answers
answer 1
International Text Messages cost 15¢ to send and receive. International picture messages are not available.

You will need $$ in your Virgin Mobile account before sending or receiving any international messages. Click 'Top-Up' at the top of this page to use a credit/debit card, PayPal, or Virgin Mobile Top-Up card to put money into your Virgin Mobile account before sending/receiving an international call or text message. Or select MY ACCOUNT on your phone to Top-Up.
answered 1 year, 9 months ago
by
Dan L.
answer 2
Yes it does, see the FAQ's for more info
answered 3 years, 5 months ago
by
Bubba
Question
is there a way i can get unlimited talk with a limit on texting?
asked 3 years, 7 months ago
by
joe
on Beyond Talk Plans
2 answers
Answers
answer 1
no because there is only three plans to choose from but you could get unlimited everything, but the thing is you have to pay $55 for that, , , but it is helpful
answered 3 years, 3 months ago
by
Antashia
answer 2
Nope, you have three plans to choose from in the Beyond Talk catagory and tree plans in PayLO
answered 3 years, 7 months ago
by
Bubba
Question
can I swap a directory from one phone to another
I currently have a rumor touch with a broken screen, i would like to purchace a replacement, i currently have many phone numbers programed into this, can these numbers be transfered to another phone??
asked 3 years, 7 months ago
by
stuart
on Beyond Talk Plans
2 answers
Answers
answer 1
Well, can you use your other phone? Can you for example export your contacts, or use some contact backup program? There is a way to import contacts into the MT running Froyo.
answered 3 years, 7 months ago
by
Sam
answer 2
If you have they stored on the SD card or have ever used the Contact vault you can or if the old phone still works where you can setup blue tooth you can transfer them that way
answered 3 years, 7 months ago
by
Bubba
Question
How can i purchase just a Virgin Mobile Sim card without purchasing another phone?
asked 3 years, 7 months ago
by
rebelTaZ
Missouri
on Beyond Talk Plans
2 answers
Answers
answer 1
The MT does not have a slot for a SIM card.
answered 3 years, 7 months ago
by
Sam
answer 2
VMUSA does not use sim cards, if you want VMUSA service then you need to buy a VMUSA phone
answered 3 years, 7 months ago
by
Bubba
Question
Anytime Minutes
Do you get charged for minutes when the call is between two virgin mobile phones?
asked 3 years, 7 months ago
by
Ash
on Beyond Talk Plans
2 answers
Answers
answer 1
Yes. An anytime minute is a minute regardless of the time of day or day of the week.
answered 3 years, 7 months ago
by
Sam
answer 2
Yes, anytime you use your phone for talking, incoming calls or outgoing it takes away from your minutes unless you call 611 for CS
answered 3 years, 7 months ago
by
Bubba
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