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Customer Questions & Answers for
Beyond Talk Plans

Unlimited Messaging, Email, Data, & Web for $25/month. Talk included. No contract. How crazy is that?
Customer Questions & Answers:
21,087 Questions
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22,386 Answers
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Questions & Answers for Beyond Talk Plans

Question
Can you 3 way call on the LG Rumor Touch?
asked 3 years, 5 months ago
by
Ashlee
Pacifca, CA.
on Beyond Talk Plans
2 answers
Answers
answer 1
► System Update: 3 Way Calling
There's no additional charge to use the 3 Way Calling feature, however you'll be charged standard rates for both calls while you're connected to both calls.
For example, if you're on the Pay As You Go plan, and you're talking to a friend, you're being charged $0.10/min for that call. If you make a second call without dropping the first call (to use the 3 Way Calling feature), you'll be charged $0.20/min since you're on two calls at the same time ($0.10 per min, per call).
If you're on the Monthly plan with a limited number of minutes, a minute will be used for each call for each minute of talk time. http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5756/

• System Update: 3-Way Calling Supported Phones

The phones below will support 3-Way Calling:

Phone Date Available
iPhone (Virgin Mobile) Immediate

Samsung Galaxy SII (Virgin Mobile) 1Q13

http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5754

• 3 Way Calling is not supported on any other Virgin Mobile, payLo, or Beyond Talk phones.

►Only the Apple iPhones and Motorola Triumph phones for the Beyond Talk plans mention how to forward calls in their manuals.

Virgin Mobile answered your question in the FAQs:

System Update: Call Forwarding
There's no additional charge to use the Call Forwarding feature. Any forwarded call will just be charged according to your current service plan. http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5757

See your user manual at: http://www.virginmobileusa.com/phone-manuals-guides

For the most accurate answer click 'SUPPORT' at the top of this page and ask Virgin Mobile's Customer Care.
answered 1 year, 10 months ago
by
Dan L.
answer 2
Nope, you can not 3 way call on any VMUSA phone, it is not supported
answered 3 years, 5 months ago
by
Bubba
Question
Do you get a Virgin Mobile email address with the service?
asked 3 years, 5 months ago
by
Jackinva
on Beyond Talk Plans
2 answers
Answers
answer 1
Your phone can receive text messages from email.

From the Help FAQs at http://virginmobileusa.custhelp.com

==> Learn about text messages from information services like websites, news feeds, weather updates, etc.

Information service providers will have different ways to set this up, but you'll probably be asked for your mobile number and/or email address. If you need to provide your mobile's email address, it is "yourphonenumber@vmobl.com."

Note your domain may be different, i.e, "yourphonenumber@yrmobl.com.". You should send a text message to your email box on your PC to find your phone's email address.
answered 3 years, 5 months ago
by
Dan L.
answer 2
Nope
answered 3 years, 5 months ago
by
Bubba
Question
how do you change your number?
asked 3 years, 5 months ago
by
kaka
on Beyond Talk Plans
2 answers
Answers
answer 1
To change your phone number, log into your account on the Virgin Mobile site, go to Setting & Preference tab, Edit Service Settings, Setting & Preference tab, Change Phone Number.

Starting 11/12/11, these charges apply if you want to change your phone number: $10 on the web or $15 if you do it with a Live Advisor. Per Virgin Alert sent 9/27/11
answered 3 years, 5 months ago
by
Dan L.
answer 2
Login to your account and use the change number link,
answered 3 years, 5 months ago
by
Bubba
Question
ford sync
Which virginmobile phones work with ford sync?
asked 3 years, 5 months ago
by
Bill
Seattle
on Beyond Talk Plans
2 answers
Answers
answer 1
According to a friend of mine with Sprint the Optimus V will work with Ford Sync
answered 3 years, 5 months ago
by
n
answer 2
You would need to check with the Ford people and find out the requirements, then contact the Phone manufacturer for specifics, LG, Samsung or Motorola or Research In Motion
answered 3 years, 5 months ago
by
Bubba
Question
beyond plan
what happened to the $25.00/month beyond talk plan? I had it at one time.
asked 3 years, 5 months ago
by
debra
on Beyond Talk Plans
2 answers
Answers
answer 1
You can find your answer at the Help FAQs at:
http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5640/
answered 3 years, 5 months ago
by
Dan L.
answer 2
If your account is 90 without payment you lost it, The rates went up 2 months ago. New customers have to pay $35
answered 3 years, 5 months ago
by
Bubba
Question
Can the 18cent talk plan be transfered to the newer phones?
What am I to do if my old phone breaks or is lost? Which phones could I use with my 18cent talk plan?
asked 3 years, 5 months ago
by
Ruth
on Beyond Talk Plans
2 answers
Answers
answer 1
You must buy one of the payLo phones to continue using your payLo 18¢ Basic Rate plan. Go here to see the phones http://www.virginmobileusa.com/cell-phone-plans/paylo-plans.jsp?tab=tab1

You can buy your phone on this Virgin Mobile website or at a nearby retail store. Click "Find Store" at the top of this page to find a nearby store.
answered 3 years, 5 months ago
by
Dan L.
answer 2
PayLo phones,the Beyond Talk Phones are only for the Beyond Talk pLans
answered 3 years, 5 months ago
by
Bubba
Question
when does the nights&weekends start?
asked 3 years, 4 months ago
by
:inda
ocala,fl.
on Beyond Talk Plans
2 answers
Answers
answer 1
All Beyond Talk plans have "Anytime" minutes. You can call anytime; doesn't matter if it's day, night, or weekend. Same price anytime.
answered 3 years, 4 months ago
by
Dan L.
answer 2
Nights start when it gets dark outside, weekends start after school/work on friday......VMUSA does not have nights and weekends, yu get the number of minutes listed for your plan and thats it
answered 3 years, 4 months ago
by
Bubba
Question
Taxes?
Do I pay taxes on the Beyond Talk Plans?
asked 3 years, 5 months ago
by
Linda
on Beyond Talk Plans
2 answers
Answers
answer 1
I just chatted with 'Sarah' on their IM via Virgin Mobile's website. 'Sarah' said...

Sarah: Going back to your question, for $35 a month, you'll get 300 Anytime minutes, unlimited messaging and unlimited
data.
Sarah: If you run out of Anytime minutes before your month is up, you can continue to talk at $0.10 per minute, as long as
you have a cash balance.
Sarah: All taxes and fees are included in our plans. However, Top Up's are taxable at the point of purchase.
You: ok, so as long as i stay within the plan usage, for the $35 / month, then i will only be billed $35?
Sarah: That is correct.

Clearly the the final and total bill each month will be $35 / $45 / $55 (Beyond Talk Plans) as long as you stay under the minutes allotted for each plan.
answered 2 years, 1 month ago
by
Techie
Dallas
answer 2
You're charged sales tax on Top-Ups, purchases of equipment and accessories, and shipping & handling charges where required by law. The amount of tax is based on the billing address of the debit/credit card or PayPal account you use.
answered 3 years, 5 months ago
by
Dan L.
Question
Can you text unlimited internationally.?
asked 3 years, 5 months ago
by
Bob
on Beyond Talk Plans
2 answers
Answers
answer 1
No, there are additional charges for international calls/messages. So, you will need to have some $$ in your Beyond Talk account before making any international calls or sending international text messages. The details for the Beyond Talk plans are as follows:

1. International Text & Web: $0.15 per international SMS message inbound/outbound.

2. You're probably going to ask about international calls, too. International calls are charged at the international per-minute rate for the country you're calling PLUS your standard airtime rate (For your $35 Beyond Talk plan, your minutes are deducted from your balance).
See the International Rates tab on this page Then select the country's region in the "View International Rates for" box for the international per-minute rate. Go to the following page for more details.
http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans.jsp?tab=tab3
answered 3 years, 5 months ago
by
Dan L.
answer 2
Nope, international text are extra
answered 3 years, 5 months ago
by
Bubba
Question
Do I need a credit/debit card to initially sign up for service?
asked 3 years, 5 months ago
by
Paul
on Beyond Talk Plans
2 answers
Answers
answer 1
No you can buy top up cards at Target
answered 3 years, 5 months ago
by
Anthony E
California
answer 2
Nope, you will need a phone and a topup card for the amount of the plan you choose
answered 3 years, 5 months ago
by
Bubba
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