Looking for Answers about this Product?

Customer Questions & Answers for
Beyond Talk Plans

Unlimited Messaging, Email, Data, & Web for $25/month. Talk included. No contract. How crazy is that?
Customer Questions & Answers:
21,087 Questions
 | 
22,384 Answers
Overall Rating:
4.352 out of 5
4.4
out of
5
Product Details

Questions & Answers for Beyond Talk Plans

Question
If I purchase online an iphone 4 from Virgin mobile Canada will i be able to use it with Virgin mobile USA?
asked 3 years, 1 month ago
by
Yaya
LA,CA
on Beyond Talk Plans
2 answers
Answers
answer 1
No
answered 3 years, 1 month ago
by
Jeff
answer 2
You are very confused. Virgin Mobile does not sell the iPhone, that is VERIZON WIRELESS or AT&T who are contract carriers that make you sign a 1 or 2 year agreement to get an iPhone.
answered 3 years, 1 month ago
by
Susan
Question
Is there a family plan?
just asking..
asked 3 years, 1 month ago
by
Ramona
New York
on Beyond Talk Plans
2 answers
Answers
answer 1
We are all family. Each member gets their own plan... Beyond talk plans are the way to go.
answered 3 years, 1 month ago
by
Jeff
answer 2
No, no family plans. My son and I have separate $25/month plans for us because it was a lot cheaper than any family plan with the contract carriers.
answered 3 years, 1 month ago
by
Susan
Question
does my old plan apply to a new phone if my old phone is no longer working?
I now have the unlimited text and 300 min per month for $25 and my phone is broken. I want to get the new blackberry but keep my old plan. Is that possible? If so, can I make the change on-line or do I need to contact customer service?
asked 2 years, 7 months ago
by
Mark
Muskegon MI
on Beyond Talk Plans
2 answers
Answers
answer 1
No, you won't be able to keep your $25/month plan if you switch to the Blackberry. You will become a "New BlackBerry customer" if you switch to the Blackberry and you will go up to the $35/month plan. You cannot go back to the $25/month plan after the change. You can upgrade to any of the new Android phones without changing your $25/month plan. The Venture looks very much like a Blackberry.

See this FAQ about the Beyond Talk price change: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5640

"Q: Will BlackBerry users still incur an additional $10/month fee?
A: No, under our new plans BlackBerry customers will have no additional monthly cost. Current BlackBerry customers on the $50 and $70 plans can change over to the new $45 and $55 plans to get the same service for less money. New BlackBerry customers will now utilize the same plans as all other Beyond Talk Virgin Mobile customers.

Q: What happens if I’m on an “old” Beyond Talk plan that isn’t included in the new price structure?
A: As of July 20th, 2011, existing Virgin Mobile customers will be grandfathered into the $25, $40 and $60 Beyond Talk plans. Grandfathered customers can keep these plans as long as they don’t change plans or let their accounts expire. They can even upgrade to new Android-powered devices without incurring additional costs."

If you bought a Beyond Talk phone before July 20, 2011 you may have a $25 Beyond Talk plan, which is no longer available to new customers.

Please click the check mark if you found this answer helpful ------>
answered 2 years, 7 months ago
by
Dan L.
answer 2
You can not change to the BB on that plan, the BB is not new by any means. If you change to the BB you will loose the $25 plaan forever
answered 2 years, 7 months ago
by
Bubba
Question
Is tethering legal as of April 2012
asked 2 years, 7 months ago
by
Manny
on Beyond Talk Plans
2 answers
Answers
answer 1
Virgin Mobile occasionally changes their phones, devices and plans. Look for "Daily Mobile Hotspot" on the FEATURES & SPECS tab.

BEYOND TALK -TETHERING PHONES
Tethering, an internet connection to computers via USB cable from your phone, is not available on Virgin Mobile phones.

HOTSPOT
A hotspot provides internet access to Wi-Fi enabled (IEEE 802.11) devices like phones, laptops, iPads, PC/Macs, tablets, games, and more. Hotspots are widely available at cafes, libraries, bookstores, public transport, airports, etc.

► You need the following to create a Mobile Hotspot via Wi-Fi (IEEE 802.11):

     1. One of the Beyond Talk plans ($35, $45, or $55 per month)
     2. The $15 per month OR $5 per day Hotspot option in your Virgin Mobile account
     3. One of these Beyond Talk phones:
          (uses 3G network only) Apple iPhone 4s, Kyocera Event
          (uses 4G LTE and 3G networks) HTC Desire, Kyocera Hydro Vibe, LG Optimus F3, LG Volt, Samsung Galaxy S5, Samsung Galaxy SIII,
                                                                 Samsung Galaxy Victory

     Log into your account. [MANAGE MY ACCOUNT at the top of this page.] On the Account Overview tab click on 'Change My Plan'. From there you can
     see the plans and options that are available for your phone.

     Read the legal stuff for more information:
          http://www.virginmobileusa.com/legal/general-terms-and-conditions-virgin-mobile#mobile_hotspot
answered 3 months, 1 week ago
by
Dan L.
answer 2
No, one of the reasons for the data throttling is illegal tethering! It is still against the terms of service
answered 2 years, 7 months ago
by
Bubba
Question
Will I incur any charges for international calls received?
asked 3 years, 2 months ago
by
Dane
on Beyond Talk Plans
2 answers
Answers
answer 1
• The Beyond Talk and payLo plans only cover domestic calls and domestic messages to phones within the USA.

• There are no international plans at Virgin Mobile.

►• Receiving an international call takes your regular minutes but there are no additional charges to receive an international call.

• There are additional charges to MAKE international calls using any Beyond Talk plan. International calls are charged at the international per-minute rate
for the country you're calling PLUS your standard airtime rate(minutes). ►For the international per-minute rate that you are calling, scroll down the Beyond
Talk page to 'International Rates' then select the country's region in the 'Select A Region' menu.◄
http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans/overview/

• International text messages cost 15¢ each, inbound and outbound. International picture messages are not available.

• You can make international calls with any Beyond Talk or payLo phone with an active account.
So, you will need $$ in your Virgin Mobile account before making any international calls. Click 'Top-Up' at the top of this page to use a credit/debit card,
PayPal, or Virgin Mobile Top-Up card to put money into your Virgin Mobile account before sending an international call.

• Learn how to make international calls from your mobile phone

Make international calls the same way you would from any other phone. Dial 011 + the country code + the city code + the phone number.
http://virginmobileusa.custhelp.com/app/answers/detail/a_id/2070/
answered 1 year, 1 month ago
by
Dan L.
answer 2
• The Beyond Talk and payLo plans only cover domestic calls and domestic messages to phones within the USA.

• There are no international plans at Virgin Mobile.

►• Receiving an international call takes your regular minutes but there are no additional charges to receive an international call. ◄

• There are additional charges to MAKE international calls using any Beyond Talk plan. International calls are charged at the international per-minute rate
for the country you're calling PLUS your standard airtime rate(minutes). ►For the international per-minute rate that you are calling, scroll down the Beyond
Talk page to 'International Rates' then select the country's region in the 'Select A Region' menu.◄
http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans/overview/

• International text messages cost 15¢ each, inbound and outbound. International picture messages are not available.

• You can make international calls with any Beyond Talk or payLo phone with an active account.
So, you will need $$ in your Virgin Mobile account before making any international calls. Click 'Top-Up' at the top of this page to use a credit/debit card,
PayPal, or Virgin Mobile Top-Up card to put money into your Virgin Mobile account before sending an international call.

• Learn how to make international calls from your mobile phone

Make international calls the same way you would from any other phone. Dial 011 + the country code + the city code + the phone number.
http://virginmobileusa.custhelp.com/app/answers/detail/a_id/2070/
answered 1 year, 1 month ago
by
Dan L.
Question
Am I using minutes when browsing the Internet?
asked 2 years, 11 months ago
by
edush
on Beyond Talk Plans
2 answers
Answers
answer 1
No, you aren't using minutes when u surf the web.
answered 2 years, 11 months ago
by
Derek
New York
answer 2
Nope, Minutes are used for talking, data is used when on the web,,,,, data is unlimited on the Beyond Talk Plans
answered 2 years, 11 months ago
by
Bubba
Question
is there a way i can get unlimited talk with a limit on texting?
asked 3 years, 2 months ago
by
joe
on Beyond Talk Plans
2 answers
Answers
answer 1
no because there is only three plans to choose from but you could get unlimited everything, but the thing is you have to pay $55 for that, , , but it is helpful
answered 2 years, 10 months ago
by
Antashia
answer 2
Nope, you have three plans to choose from in the Beyond Talk catagory and tree plans in PayLO
answered 3 years, 2 months ago
by
Bubba
Question
can I swap a directory from one phone to another
I currently have a rumor touch with a broken screen, i would like to purchace a replacement, i currently have many phone numbers programed into this, can these numbers be transfered to another phone??
asked 3 years, 2 months ago
by
stuart
on Beyond Talk Plans
2 answers
Answers
answer 1
Well, can you use your other phone? Can you for example export your contacts, or use some contact backup program? There is a way to import contacts into the MT running Froyo.
answered 3 years, 2 months ago
by
Sam
answer 2
If you have they stored on the SD card or have ever used the Contact vault you can or if the old phone still works where you can setup blue tooth you can transfer them that way
answered 3 years, 2 months ago
by
Bubba
Question
How can i purchase just a Virgin Mobile Sim card without purchasing another phone?
asked 3 years, 2 months ago
by
rebelTaZ
Missouri
on Beyond Talk Plans
2 answers
Answers
answer 1
The MT does not have a slot for a SIM card.
answered 3 years, 2 months ago
by
Sam
answer 2
VMUSA does not use sim cards, if you want VMUSA service then you need to buy a VMUSA phone
answered 3 years, 2 months ago
by
Bubba
Question
Anytime Minutes
Do you get charged for minutes when the call is between two virgin mobile phones?
asked 3 years, 2 months ago
by
Ash
on Beyond Talk Plans
2 answers
Answers
answer 1
Yes. An anytime minute is a minute regardless of the time of day or day of the week.
answered 3 years, 2 months ago
by
Sam
answer 2
Yes, anytime you use your phone for talking, incoming calls or outgoing it takes away from your minutes unless you call 611 for CS
answered 3 years, 2 months ago
by
Bubba
Product Details