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Customer Questions & Answers for
Beyond Talk Plans

Unlimited Messaging, Email, Data, & Web for $25/month. Talk included. No contract. How crazy is that?
Customer Questions & Answers:
21,087 Questions
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22,384 Answers
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Questions & Answers for Beyond Talk Plans

Question
What does the 10 dollar , 15 dollar, 20 dollar, 25 dollar plan include in there package? Does it charge a 1dollar a day for using your text and web?
How muc does it charge for using your minute or is unlimited minute but only charge a dollar a day to use your minutes?
asked 3 years, 2 months ago
by
nancy
on Beyond Talk Plans
2 answers
Answers
answer 1
There is no $10, 15 or 20 plans, unless you have paylo, The beyond talk plans are $35, 45 and 55 for 300, 1200 or unlimited minutes, all three plans have unlimited messaging, web, email and data
answered 3 years, 2 months ago
by
Bubba
answer 2
When you place a call you use a minute for each full or partial minute of the call. So for example if you place a call that lasted 1.5 minutes you would have used 2 minutes of your current plan.
answered 3 years, 2 months ago
by
rasmith1959
Montgomery, AL
Question
If someone calls you, are your minutes used?
asked 2 years, 10 months ago
by
Anonymous
on Beyond Talk Plans
2 answers
Answers
answer 1
Yes, your minutes are ANYTIME minutes, its not like other companys where you get them free. It doesn't matter if someone calls you, or you call them, they're used either way
answered 2 years, 10 months ago
by
Hunter
answer 2
Yes, anytime you are using the phone for calls in or out it uses minutes, unless you call 911 or *611
answered 2 years, 10 months ago
by
Bubba
Question
in the 35.00 plan is it unlimited nights and weekends?
asked 2 years, 10 months ago
by
demetria
ohio
on Beyond Talk Plans
2 answers
Answers
answer 1
NO.... There has never been an unlimited nights or weekends on the $25. or $35. plans. ONLY texting and web browsing are unlimited.
answered 2 years, 9 months ago
by
Oldschool
Ephrata Pa
answer 2
No. See the FAQs tab in the middle of this page for your answer:

Do you have any Nights & Weekends Minutes?
All of the Beyond Talk Plan minutes are Anytime Minutes. That way, you can make calls whenever you want without having to wait until nighttime.
answered 2 years, 9 months ago
by
Dan L.
Question
where can you buy these phones?
what store(s)?
asked 2 years, 10 months ago
by
user123
peoria ill
on Beyond Talk Plans
2 answers
Answers
answer 1
You can mostly buy them at places that sell electronics such as Best Buy or Radio Shack, you can also buy these at Wal Mart and Target
answered 2 years, 10 months ago
by
Hunter
answer 2
At the top of every web page is a link to Find Stores, or you can look at Best Buy, Radio Shack and Target
answered 2 years, 10 months ago
by
Bubba
Question
Can you switch all contacts and info to another phone?
asked 2 years, 10 months ago
by
doug
meridian
on Beyond Talk Plans
2 answers
Answers
answer 1
► Virgin Mobile answered your question in the FAQs:

Virgin Mobile Contact Vault
Effective June 19, 2012, the Virgin Mobile Contact Vault product is no longer available for new customer activations.

• Are existing Virgin Mobile Contact Vault customers able to continue to use the service?
The Virgin Mobile Contact Vault will be available to existing users until August 31, 2012. The product will be decommissioned for all customers at that time.
Customers will no longer be charged the monthly fee for the service after August 31, 2012.

• I received a text message informing me that the Virgin Mobile Contact Vault is being decommissioned. Will I be charged for the text message?
There are no charges associated with the text message informing customers of the Virgin Mobile Contact Vault decommission.

• Is there a way for me to transfer my contacts to a new phone once the Virgin Mobile Contact Vault is decommissioned?
We do not offer a way to export your contacts from Contact Vault. You can log in to Virgin Mobile My Account from your computer, click My Contacts on
the left-hand menu and select Print Contact List. A list of each of your Contacts, Phone Fields and Email Fields will be presented.

• Thanks for using Contact Vault. We’re sorry for any inconvenience this might cause.

http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5730

► Virgin Mobile doesn't have any facilities to transfer contacts. Transferring contacts falls to the features of the sending and receiving phone such as VCF
files, USB cable, microSD card, Bluetooth, or a Google Android account. The Samsung Entro doesn't have any such features to import contacts. Your old
phone must have similar features.

Search for 'TRANSFER' in Virgin Mobile's FAQs by clicking SUPPORT at the top of this web page, scroll down the page and click on // SEE ALL
FREQUENTLY ASKED QUESTIONS. Or go to http://virginmobileusa.custhelp.com/

Note, if you use Internet Explorer you can search these ASK & ANSWERS by using the Search box above these questions.
answered 1 year, 2 months ago
by
Dan L.
answer 2
Yes, with some of the Beyond Talk phones that have SD cards or that can use the Contact Vault software. See the owner manuals for your phones.

http://www.virginmobileusa.com/phone-manuals-guides
answered 2 years, 9 months ago
by
Dan L.
Question
What happened to the $25 plan?
asked 2 years, 10 months ago
by
Ana
on Beyond Talk Plans
2 answers
Answers
answer 1
See this FAQ about the Beyond Talk price change:
http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5640
answered 2 years, 9 months ago
by
Dan L.
answer 2
It was raised to $35 around July 2011. If you had the $25 plan before you get to keep it but if you are a new customer then the $35 plan is the lowest priced.
answered 2 years, 10 months ago
by
Kevin
Question
Can I text to another country?
If so, how and how much does it cost?
asked 2 years, 10 months ago
by
Peter
Birmingham
on Beyond Talk Plans
2 answers
Answers
answer 1
Yes. International text messages: 15¢ to send and 15¢ to receive if you have selected a Beyond Talk Plan
answered 2 years, 9 months ago
by
Dan L.
answer 2
yes you can, im able to text my family in Africa
answered 2 years, 10 months ago
by
orlysat
Question
Any Parental control available?
Block websites, restrict calls, etc
asked 2 years, 10 months ago
by
Todd
on Beyond Talk Plans
2 answers
Answers
answer 1
Beyond Talk phones with built-in Parental Controls: Samsung Restore, LG Rumor Touch.
payLo phones with built-in Parental Controls: LG 200 and Samsung M575

See the Owner's Manuals at: http://www.virginmobileusa.com/phone-manuals-guides
answered 2 years, 9 months ago
by
Dan L.
answer 2
No way to restrict calls but o the android phoones you can buy apps that restrict the web or you can have vm block it
answered 2 years, 10 months ago
by
Bubba
Question
plans for senior?
asked 3 years, 1 month ago
by
Jane
KIngsport TN
on Beyond Talk Plans
2 answers
Answers
answer 1
Yes. There is one.

Your answer is in the Help FAQs at:

http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3340/kw/assurance/session/L3RpbWUvMTMxNzUzNzczNS9zaWQvQzdPTzh4Rms%3D
answered 3 years ago
by
Dan L.
answer 2
VMUSA offers ^ different plans, three payLo and 3 Beyond Talk plans
answered 3 years ago
by
Bubba
Question
Can you 3 way call on the LG Rumor Touch?
asked 3 years, 1 month ago
by
Ashlee
Pacifca, CA.
on Beyond Talk Plans
2 answers
Answers
answer 1
► System Update: 3 Way Calling
There's no additional charge to use the 3 Way Calling feature, however you'll be charged standard rates for both calls while you're connected to both calls.
For example, if you're on the Pay As You Go plan, and you're talking to a friend, you're being charged $0.10/min for that call. If you make a second call without dropping the first call (to use the 3 Way Calling feature), you'll be charged $0.20/min since you're on two calls at the same time ($0.10 per min, per call).
If you're on the Monthly plan with a limited number of minutes, a minute will be used for each call for each minute of talk time. http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5756/

• System Update: 3-Way Calling Supported Phones

The phones below will support 3-Way Calling:

Phone Date Available
iPhone (Virgin Mobile) Immediate

Samsung Galaxy SII (Virgin Mobile) 1Q13

http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5754

• 3 Way Calling is not supported on any other Virgin Mobile, payLo, or Beyond Talk phones.

►Only the Apple iPhones and Motorola Triumph phones for the Beyond Talk plans mention how to forward calls in their manuals.

Virgin Mobile answered your question in the FAQs:

System Update: Call Forwarding
There's no additional charge to use the Call Forwarding feature. Any forwarded call will just be charged according to your current service plan. http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5757

See your user manual at: http://www.virginmobileusa.com/phone-manuals-guides

For the most accurate answer click 'SUPPORT' at the top of this page and ask Virgin Mobile's Customer Care.
answered 1 year, 6 months ago
by
Dan L.
answer 2
Nope, you can not 3 way call on any VMUSA phone, it is not supported
answered 3 years ago
by
Bubba
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