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Customer Questions & Answers for
Beyond Talk Plans

Unlimited Messaging, Email, Data, & Web for $25/month. Talk included. No contract. How crazy is that?
Customer Questions & Answers:
21,087 Questions
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22,384 Answers
Overall Rating:
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Questions & Answers for Beyond Talk Plans

Question
what does unlimited web mean?
asked 4 years, 3 months ago
by
billy
on Beyond Talk Plans
1 answer
Answers
answer 1
► Yes, all the Beyond Talk plans ($35, $45, $55 per month) provide unlimited data during your month of service. Data access will continue but speeds
       will be reduced to 256Kbps after reaching 2.5GB of data or 3.5GB of data with the $15/month Hotspot option. Full speed will resume after paying
       for your next monthly plan.
answered 1 year, 3 months ago
by
Dan L.
Question
do i have to pay to get my number changed if so how much?
asked 4 years, 2 months ago
by
alyssa
on Beyond Talk Plans
1 answer
Answers
answer 1
► Virgin Mobile answered your question in the FAQs:

Change your existing Virgin Mobile phone number
You can change your current Virgin Mobile phone number for a $10.00 fee. Simply log into My Account, go to the Settings & Preferences section,
select Change Phone from the right-hand navigation and walk through the guided steps.

Important Info to Remember:

- You will be charged $10.00 from your cash balance to complete this phone number change.
- Once you change your Virgin Mobile phone number, you cannot get your old phone number back.
- You're only allowed to change your phone number once every 24 hours using our website.
http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5659

► Use a Virgin Mobile Top-Up card(s), credit/debit card, or PayPal account to add money to your Virgin Mobile account before you run out of minutes.
To see or add to the balance in your Virgin Mobile account on your phone select MY ACCOUNT on the menu or click MANAGE MY ACCOUNT at the top
of this page.

Note, you can find many more answers in the FAQs by clicking SUPPORT at the top of this web page, scroll down the page and click on // SEE ALL
FREQUENTLY ASKED QUESTIONS.
answered 1 year, 1 month ago
by
Dan L.
Question
Can I use your phone in Europe?
asked 4 years, 5 months ago
by
joe
on Beyond Talk Plans
4 answers
Answers
answer 1
Sorry, no. Virgin Mobile USA phones work strictly within the USA.

Virgin Mobile USA phones use the Sprint Nationwide Network which extends ONLY throughout the 48 U.S contiguous states, Hawaii, Washington DC, Puerto Rico, and US Virgin Islands. The VMUSA phones do not roam across other phone networks either. For these reasons the Virgin Mobile USA phones work strictly within the USA and when located outside the USA, will not send/receive calls or messages nor provide web access. There are no options available to use Virgin Mobile USA phones outside the USA.
answered 2 years, 1 month ago
by
Dan L.
answer 2
Can i use the samsung phone in Germany
answered 3 years, 11 months ago
by
Roy
answer 3
No: as part of the Terms & Conditions, you agree to use the VirginMobileUSA service ONLY in the US.
answered 4 years, 5 months ago
by
Marty
answer 4
No, Virgin Mobile phones -- which use a technology called CDMA -- can't be used in Europe, where phones use a different technology called GSM.
answered 4 years, 5 months ago
by
DCguy
Question
family plan
Is there a virgin mobile family plan. I would like to add 2 more phones to my family. I currently have a prepaid virin mobile phone, but I'd like to be able to link 2 more phones. Is this an option?
asked 4 years, 5 months ago
by
spamula
on Beyond Talk Plans
4 answers
Answers
answer 1
Is there a family plan
answered 5 months ago
by
shelly robinson
answer 2
Sorry. There are no family plans. It is not possible to add another line to any account. It is not possible to share minutes. Each phone has its own account. When you buy another phone it will have its own account. :(
answered 2 years, 1 month ago
by
Dan L.
answer 3
It depends on what you mean by "link." Personally, I maintain five VirginMobileUSA cellphones in my name: I maintain the accounts & keep the passwords. I can check the usage & balance on any of the phones at any time, by going to the VirginMobileUSA website. I do have to TopUp each Balance individually, so they are NOT "linked" in that way; also, each phone has its own plan, based on how the user uses it, so they are NOT "linked" as in shared minutes, texts, or internet usage.
answered 4 years, 4 months ago
by
Marty
answer 4
no
answered 4 years, 5 months ago
by
me
here
Question
Internation text rate
What are international texting rates?
asked 4 years, 3 months ago
by
aster
california
on Beyond Talk Plans
4 answers
Answers
answer 1
The Beyond Talk and payLo plans only cover domestic calls and domestic messages.

For all Beyond Talk and payLo plans, inbound and outbound international text messages cost 15¢ each. International picture messages are not available.

So, you will need $$ in your Virgin Mobile account before sending or receiving any international messages. Click 'Top-Up' at the top of this page to use a credit/debit card, PayPal, or Virgin Mobile Top-Up card to put money into your Virgin Mobile account. Or hit the UP navigation key to Top-Up on your phone.
answered 2 years, 1 month ago
by
Dan L.
answer 2
per the terms and conditions as of 7/7/11:
international text messages: 15¢ to send and 15¢ to receive if you have selected a Beyond Talk Plan; 20¢ to send and 10¢ to receive with all other service plans.
answered 3 years, 4 months ago
by
abf
answer 3
There are charges for International texts - they are not free or unlimited.
answered 3 years, 9 months ago
by
winks
answer 4
Another good thing with this Beyond Talk Plans, if you have this plan it will comes with unlimited texting so your international texting is also unlimited.
answered 4 years, 3 months ago
by
Mike
Question
is there taxes
asked 4 years, 1 month ago
by
bill
on Beyond Talk Plans
1 answer
Answers
answer 1
It depends on your location.

Virgin Mobile answered your question in the 'FAQs' tab above:

Am I charged for taxes and other surcharges?
All of the Beyond Talk Plans are inclusive of taxes and surcharges. However, we collect sales taxes on all Top-Up transactions for all services that we process directly and, in certain states, we collect regulatory fees. Retailers are responsible for collecting sales taxes and, in some states, regulatory fees for Top-Up transactions that they process.
http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans/overview/#faqs
answered 1 year, 2 months ago
by
Dan L.
Question
I want to change my service by swapping
asked 4 years, 1 month ago
by
Lyman
Hampton , Va.
on Beyond Talk Plans
1 answer
Answers
answer 1
not available
answered 1 year, 2 months ago
by
Dan L.
Question
Is voice mail included with Beyond Talk Plans
asked 4 years, 6 months ago
by
pdxgirl
on Beyond Talk Plans
5 answers
Answers
answer 1
It is, but it is not free to call unless you have unlimited minutes (so if you have only 300, you will be deducted minutes for it)
answered 2 years, 5 months ago
by
matt
answer 2
yeppers <3
answered 3 years, 9 months ago
by
zoe
wisconsin
answer 3
yes. it is.
answered 4 years, 2 months ago
by
jaja
answer 4
Yes. Voicemail is included in all the plans as the phones all have the ability for voicemail.
answered 4 years, 6 months ago
by
Stryyker
Vancouver, WA
answer 5
Yes
answered 4 years, 6 months ago
by
Radioshack
New York
Question
is the LG rumor touch or blackberry curve a better phone?
asked 4 years, 2 months ago
by
heather
on Beyond Talk Plans
1 answer
Answers
answer 1
Both are now discontinued. See the current Beyond Talk phones at: http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans/overview/#overview
answered 1 year ago
by
Dan L.
Question
can they mail you the bill or do you have to use a credit card for the monthly plan
asked 4 years, 2 months ago
by
cn
on Beyond Talk Plans
1 answer
Answers
answer 1
You get a text before your phone bill is due. And you can call and pay with a credit card or go to any electronic store that sells virgin mobile phones and pay cash there.
answered 1 year, 3 months ago
by
alex
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