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Customer Questions & Answers for
Beyond Talk Plans

Unlimited Messaging, Email, Data, & Web for $25/month. Talk included. No contract. How crazy is that?
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22,386 Answers
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Questions & Answers for Beyond Talk Plans

Question
Free calls to other phones w/Beyond Talk plans?
Do voice calls between other phones with Beyond Talk plans use up your anytime minutes?
asked 5 years, 2 months ago
by
BK
on Beyond Talk Plans
2 answers
Answers
answer 1
Minutes are not counted if you have either the $55/month Beyond Talk plan or the $40/month payLo plan. Otherwise, there are no free mobile-to-mobile, Virgin-to-Virgin, weekend or night calls for any Beyond Talk nor payLo plan. All calls, incoming & outbound, will be charged against your account according to your plan. The only exceptions are 911 and Virgin Mobile Customer Care calls.

Without contracts you don't have to worry about who you're calling, their phone type, calling lists, weekends, night or day nor any other restrictions or gimmicks that other phone companies have.
answered 2 years, 9 months ago
by
Dan L.
answer 2
ok, this is a good question. According to the web site, you get unlimited mobile to mobile with the beyond talk plans...but I asked an advisor and they said that they dont offer mobile to mobile anymore...I find it frustrating that they have this online, if they dont offer it......
answered 5 years, 2 months ago
by
Missy
Minnesota
Question
is there taxes
asked 4 years, 9 months ago
by
bill
on Beyond Talk Plans
1 answer
Answers
answer 1
It depends on your location.

Virgin Mobile answered your question in the 'FAQs' tab above:

Am I charged for taxes and other surcharges?
All of the Beyond Talk Plans are inclusive of taxes and surcharges. However, we collect sales taxes on all Top-Up transactions for all services that we process directly and, in certain states, we collect regulatory fees. Retailers are responsible for collecting sales taxes and, in some states, regulatory fees for Top-Up transactions that they process.
http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans/overview/#faqs
answered 1 year, 10 months ago
by
Dan L.
Question
what are anytime minutes?
asked 4 years, 10 months ago
by
Cheryle
on Beyond Talk Plans
1 answer
Answers
answer 1
If you want unlimited minutes you should get either the $55/month Beyond Talk plan or the $40/month payLo plan both with unlimited domestic minutes with any phone within the USA at anytime.

All the other Beyond Talk and payLo plans use anytime minutes. Minutes are used anytime your phone is used for any call. 911 and Virgin Mobile customer service are the only exceptions. Minutes for all calls, incoming & outbound, will be deducted from your monthly allotment on your account according to your plan; there are no free mobile-to-mobile, Virgin-to-Virgin, weekend or night calls for any Beyond Talk nor payLo plan.

All of the Beyond Talk plans feature Unlimited Web, Unlimited Data, and Unlimited Domestic Messaging(Text, IM, Email, Picture messages) - with varying number of domestic Talk Minutes - starting at just $35/month.

Beyond Talk Monthly Talk Minutes Messages Web Access
Plans (Text, IM, Email, Picture)
• $55/month UNLIMITED UNLIMITED UNLIMITED
• $45/month 1,200 UNLIMITED UNLIMITED
• $35/month 300 UNLIMITED UNLIMITED
The Beyond Talk plans and phones are described at: http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans/overview/#overview
answered 1 year, 10 months ago
by
Dan L.
Question
I want to change my service by swapping
asked 4 years, 9 months ago
by
Lyman
Hampton , Va.
on Beyond Talk Plans
1 answer
Answers
answer 1
not available
answered 1 year, 10 months ago
by
Dan L.
Question
can they mail you the bill or do you have to use a credit card for the monthly plan
asked 4 years, 10 months ago
by
cn
on Beyond Talk Plans
1 answer
Answers
answer 1
You get a text before your phone bill is due. And you can call and pay with a credit card or go to any electronic store that sells virgin mobile phones and pay cash there.
answered 1 year, 11 months ago
by
alex
Question
is the LG rumor touch or blackberry curve a better phone?
asked 4 years, 10 months ago
by
heather
on Beyond Talk Plans
1 answer
Answers
answer 1
Both are now discontinued. See the current Beyond Talk phones at: http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans/overview/#overview
answered 1 year, 8 months ago
by
Dan L.
Question
How do you hook-up your 3G capable Virgin Mobile Phone to a laptop to access the network?
asked 4 years, 9 months ago
by
ms_lukka
on Beyond Talk Plans
1 answer
Answers
answer 1
► You need the following to create a Mobile Hotspot:
       1. One of these phones: Samsung Galaxy S II(uses 3G or 4G WiMAX network),both Apple iPhones 4 & 4S(3G network)
       2. One of the Beyond Talk plans ($35, $45, or $55 per month)
       3. The $15/month Hotspot option in your Virgin Mobile account
       http://www.virginmobileusa.com/shop/cell-phones/#/sort_love/view_grid/feature_hotspot/

       Log into your account. [MANAGE MY ACCOUNT at the top of this page.] On the Account Overview tab click on 'Change My Plan'. From there you can
       see the plans and options that are available for your phone.

       Read the legal stuff for more information:
       http://www.virginmobileusa.com/legal/general-terms-and-conditions-virgin-mobile#mobile_hotspot
answered 1 year, 10 months ago
by
Dan L.
Question
family plan
Is there a virgin mobile family plan. I would like to add 2 more phones to my family. I currently have a prepaid virin mobile phone, but I'd like to be able to link 2 more phones. Is this an option?
asked 5 years, 1 month ago
by
spamula
on Beyond Talk Plans
4 answers
Answers
answer 1
Is there a family plan
answered 1 year, 1 month ago
by
shelly robinson
answer 2
Sorry. There are no family plans. It is not possible to add another line to any account. It is not possible to share minutes. Each phone has its own account. When you buy another phone it will have its own account. :(
answered 2 years, 9 months ago
by
Dan L.
answer 3
It depends on what you mean by "link." Personally, I maintain five VirginMobileUSA cellphones in my name: I maintain the accounts & keep the passwords. I can check the usage & balance on any of the phones at any time, by going to the VirginMobileUSA website. I do have to TopUp each Balance individually, so they are NOT "linked" in that way; also, each phone has its own plan, based on how the user uses it, so they are NOT "linked" as in shared minutes, texts, or internet usage.
answered 5 years ago
by
Marty
answer 4
no
answered 5 years, 1 month ago
by
me
here
Question
Can I use your phone in Europe?
asked 5 years, 1 month ago
by
joe
on Beyond Talk Plans
4 answers
Answers
answer 1
Sorry, no. Virgin Mobile USA phones work strictly within the USA.

Virgin Mobile USA phones use the Sprint Nationwide Network which extends ONLY throughout the 48 U.S contiguous states, Hawaii, Washington DC, Puerto Rico, and US Virgin Islands. The VMUSA phones do not roam across other phone networks either. For these reasons the Virgin Mobile USA phones work strictly within the USA and when located outside the USA, will not send/receive calls or messages nor provide web access. There are no options available to use Virgin Mobile USA phones outside the USA.
answered 2 years, 9 months ago
by
Dan L.
answer 2
Can i use the samsung phone in Germany
answered 4 years, 7 months ago
by
Roy
answer 3
No: as part of the Terms & Conditions, you agree to use the VirginMobileUSA service ONLY in the US.
answered 5 years, 1 month ago
by
Marty
answer 4
No, Virgin Mobile phones -- which use a technology called CDMA -- can't be used in Europe, where phones use a different technology called GSM.
answered 5 years, 1 month ago
by
DCguy
Question
Internation text rate
What are international texting rates?
asked 4 years, 11 months ago
by
aster
california
on Beyond Talk Plans
4 answers
Answers
answer 1
The Beyond Talk and payLo plans only cover domestic calls and domestic messages.

For all Beyond Talk and payLo plans, inbound and outbound international text messages cost 15¢ each. International picture messages are not available.

So, you will need $$ in your Virgin Mobile account before sending or receiving any international messages. Click 'Top-Up' at the top of this page to use a credit/debit card, PayPal, or Virgin Mobile Top-Up card to put money into your Virgin Mobile account. Or hit the UP navigation key to Top-Up on your phone.
answered 2 years, 9 months ago
by
Dan L.
answer 2
per the terms and conditions as of 7/7/11:
international text messages: 15¢ to send and 15¢ to receive if you have selected a Beyond Talk Plan; 20¢ to send and 10¢ to receive with all other service plans.
answered 4 years ago
by
abf
answer 3
There are charges for International texts - they are not free or unlimited.
answered 4 years, 5 months ago
by
winks
answer 4
Another good thing with this Beyond Talk Plans, if you have this plan it will comes with unlimited texting so your international texting is also unlimited.
answered 4 years, 11 months ago
by
Mike
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