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Customer Questions & Answers for
Beyond Talk Plans

Unlimited Messaging, Email, Data, & Web for $25/month. Talk included. No contract. How crazy is that?
Customer Questions & Answers:
20,897 Questions
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22,197 Answers
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Questions & Answers for Beyond Talk Plans

Question
Can I keep the Virgin phone and number I already own?
asked 3 years, 10 months ago
by
Tecumsah99
on Beyond Talk Plans
1 answer
Answers
answer 1
► Yes, your phone number, minutes, and your phone number will be transferred when you swap to a new phone.
answered 10 months ago
by
Dan L.
Question
how do you pay each month?
asked 3 years, 11 months ago
by
sharon
on Beyond Talk Plans
1 answer
Answers
answer 1
Near the end of your month you should get a Virgin Alert reminder that it's time to Top-Up. You may also get a phone call reminding you to pay for your next month. You can use a Virgin Mobile Top-Up card, credit/debit card, or a PayPal account to pay for your next month of service. Select MY ACCOUNT on your phone or click TOP-UP at the top of this web page to start the process.

If you are worried about missing your payment date you can pay up to one month in advance.
http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5571

Or you can set Auto Top-Up to automatically pay every month from your credit/debit card or PayPal account.
http://virginmobileusa.custhelp.com/app/answers/detail/a_id/926
answered 1 year ago
by
Dan L.
Question
Can i buy this phone card at walmart?
asked 4 years, 3 months ago
by
Cass
on Beyond Talk Plans
10 answers
Answers
answer 1
I called both the WalMart super centers here where I live and neither one of them carry prepaid Virgin Mobile phone cards!!
answered 3 years, 9 months ago
by
Magz
Ar.
answer 2
yes you can i just did it today and i live in south carolina!!!
answered 3 years, 9 months ago
by
Panda
Simpsonville SC
answer 3
Yes you can
answered 3 years, 10 months ago
by
Ashliegh
answer 4
Walmart no longer caries top up cards for the phone
answered 3 years, 11 months ago
by
Michael
colorado
answer 5
yes, you can buy top up cards in any walmart stores.
answered 3 years, 11 months ago
by
jaja
answer 6
Yes
answered 4 years, 3 months ago
by
Webmaster011
Stow,Ohio
answer 7
you can buy Virgin Mobile phone cards at the wal-marts I have been to though you may want to check there to be sure first, if they have them they will be with the prepaid phones
answered 4 years, 3 months ago
by
THaT1Guy
answer 8
Yes, they offer many values on prepaid cards for many different companies at walmart in the electronic section :P
answered 4 years, 3 months ago
by
Jay
answer 9
yes you can!
answered 4 years, 3 months ago
by
heidi
answer 10
these phone cards are available EVERYWHERE, from walmart to walgreens & dollar general-even at most party stores now. They're easy to find-but if you're unable to locate one, you can pay online w a credit/debit card or paypal-or you can call the VM 800# to set something up from your bank account. Good luck! =)
answered 4 years, 3 months ago
by
kae
fort gratiot mi
Question
Can I use my X-Tc Kyocera for Beyond talk plans?
asked 4 years, 3 months ago
by
Phat
on Beyond Talk Plans
9 answers
Answers
answer 1
The Kyocera X-Tc is no longer available. Newer phones with more capabilities and features are available.
http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans/overview/
answered 1 year, 10 months ago
by
Dan L.
answer 2
with that specific phone XTC you can use that for both Paylo and Beyond talk plan. :)
answered 3 years, 3 months ago
by
Lorence
VMU
answer 3
YES YOU CAN USE ANY VM PHONE
answered 3 years, 11 months ago
by
Cooney
answer 4
Some VM phonews can only be used with PayLO.
answered 3 years, 11 months ago
by
Walter
answer 5
yes
answered 4 years ago
by
jaja
answer 6
yes but the xtc is not a very good fone, i used to have it, i would not recomend buying it if you r a big txter
answered 4 years ago
by
TheInformant
answer 7
Yes, I'm doing it right now..
answered 4 years, 3 months ago
by
Brady
answer 8
yes you can. All VMU phones can use Beyon Talk plans
answered 4 years, 3 months ago
by
Mike
answer 9
no
answered 4 years, 3 months ago
by
Jering
Question
when do nights and weekends start
asked 4 years, 3 months ago
by
joy
on Beyond Talk Plans
3 answers
Answers
answer 1
Minutes are not counted if you have either the $55/month Beyond Talk plan or the $40/month payLo plan. Otherwise, there are no free mobile-to-mobile, Virgin-to-Virgin, weekend or night calls for any Beyond Talk nor payLo plan. All calls, incoming & outbound, will be charged against your account according to your plan. The only exceptions are 911 and Virgin Mobile Customer Care calls.

Without contracts you don't have to worry about who you're calling, their phone type, calling lists, weekends, night or day nor any other restrictions or gimmicks that other phone companies have.
answered 1 year, 10 months ago
by
Dan L.
answer 2
beyond talk plans doesn't have night and weekend minutes.
answered 3 years, 11 months ago
by
jaja
answer 3
This service doesn't have free nights and weekends, unless you get the unlimited plan and then it is free all the time.
answered 4 years, 3 months ago
by
Shawna
Question
What phone can I use to tether my pc to surf the net
asked 3 years, 11 months ago
by
Pat
on Beyond Talk Plans
2 answers
Answers
answer 1
Virgin Mobile occasionally changes their phones, devices and plans. Look for "Daily Mobile Hotspot" on the FEATURES & SPECS tab.

BEYOND TALK -TETHERING PHONES
Tethering, an internet connection to computers via USB cable from your phone, is not available on Virgin Mobile phones.

HOTSPOT
A hotspot provides internet access to Wi-Fi enabled (IEEE 802.11) devices like phones, laptops, iPads, PC/Macs, tablets, games, and more. Hotspots are widely available at cafes, libraries, bookstores, public transport, airports, etc.

► You need the following to create a Mobile Hotspot via Wi-Fi (IEEE 802.11):

     1. One of the Beyond Talk plans ($35, $45, or $55 per month)
     2. The $15 per month OR $5 per day Hotspot option in your Virgin Mobile account
     3. One of these Beyond Talk phones:
          (uses 3G network only) Apple iPhone 4s, Kyocera Event
          (uses 4G LTE and 3G networks) HTC Desire, Kyocera Hydro Vibe, LG Optimus F3, LG Volt, Samsung Galaxy S5, Samsung Galaxy SIII,
                                                                 Samsung Galaxy Victory

     Log into your account. [MANAGE MY ACCOUNT at the top of this page.] On the Account Overview tab click on 'Change My Plan'. From there you can
     see the plans and options that are available for your phone.

     Read the legal stuff for more information:
          http://www.virginmobileusa.com/legal/general-terms-and-conditions-virgin-mobile#mobile_hotspot
answered 2 weeks, 6 days ago
by
Dan L.
answer 2
Currently, the Samsung Galaxy S II(uses 3G or 4G WiMAX network), and both Apple iPhone 4 & 4S (uses 3G network) using a Beyond Talk plan ($35, $45, or
$55 per month) and the $15/month Mobile Hotspot option can create a mobile hotspot. Your computing devices must be Wi-Fi enabled.
See these Beyond Talk phones at: http://www.virginmobileusa.com/shop/cell-phones/#/sort_love/view_grid/feature_hotspot
answered 11 months ago
by
Dan L.
Question
do i have to pay to get my number changed if so how much?
asked 3 years, 11 months ago
by
alyssa
on Beyond Talk Plans
1 answer
Answers
answer 1
► Virgin Mobile answered your question in the FAQs:

Change your existing Virgin Mobile phone number
You can change your current Virgin Mobile phone number for a $10.00 fee. Simply log into My Account, go to the Settings & Preferences section,
select Change Phone from the right-hand navigation and walk through the guided steps.

Important Info to Remember:

- You will be charged $10.00 from your cash balance to complete this phone number change.
- Once you change your Virgin Mobile phone number, you cannot get your old phone number back.
- You're only allowed to change your phone number once every 24 hours using our website.
http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5659

► Use a Virgin Mobile Top-Up card(s), credit/debit card, or PayPal account to add money to your Virgin Mobile account before you run out of minutes.
To see or add to the balance in your Virgin Mobile account on your phone select MY ACCOUNT on the menu or click MANAGE MY ACCOUNT at the top
of this page.

Note, you can find many more answers in the FAQs by clicking SUPPORT at the top of this web page, scroll down the page and click on // SEE ALL
FREQUENTLY ASKED QUESTIONS.
answered 10 months ago
by
Dan L.
Question
do vm have mobile to mobile and if so is it extra than my plan
asked 3 years, 10 months ago
by
t
dmv
on Beyond Talk Plans
1 answer
Answers
answer 1
If you want unlimited minutes you should get either the $55/month Beyond Talk plan or the $40/month payLo plan both with unlimited domestic minutes with any phone within the USA at anytime.

All the other Beyond Talk and payLo plans use anytime minutes. Minutes are used anytime your phone is used for any call. 911 and Virgin Mobile customer service are the only exceptions. Minutes for all calls, incoming & outbound, will be deducted from your monthly allotment on your account according to your plan; there are no free mobile-to-mobile, Virgin-to-Virgin, weekend or night calls for any Beyond Talk nor payLo plan.

Note, if you use Internet Explorer or Firefox you can search these ASK & ANSWERS by using the Search box above these questions.
answered 10 months ago
by
Dan L.
Question
is there taxes
asked 3 years, 11 months ago
by
bill
on Beyond Talk Plans
1 answer
Answers
answer 1
It depends on your location.

Virgin Mobile answered your question in the 'FAQs' tab above:

Am I charged for taxes and other surcharges?
All of the Beyond Talk Plans are inclusive of taxes and surcharges. However, we collect sales taxes on all Top-Up transactions for all services that we process directly and, in certain states, we collect regulatory fees. Retailers are responsible for collecting sales taxes and, in some states, regulatory fees for Top-Up transactions that they process.
http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans/overview/#faqs
answered 11 months ago
by
Dan L.
Question
can i use my own phone, its an at&t
asked 4 years, 2 months ago
by
Dragonfly
Mesquite, Texas
on Beyond Talk Plans
5 answers
Answers
answer 1
no you can't. you can only use virgin mobile phone in virgin mobile plans.
answered 3 years, 11 months ago
by
jaja
answer 2
No, you cannot, because VM phones are progammed for VM only as with AT&T phones are programmed with AT&T only. You'd have to buy a VM phone.
answered 4 years, 2 months ago
by
MetraMarieNicole
answer 3
No. You have to buy a Virgin Mobil phone but you can get them cheap.
answered 4 years, 2 months ago
by
6 years with Virgin Mobil
answer 4
No, you have to have a Virgin Mobile phone for any virgin Mobile servise phonewise.
answered 4 years, 2 months ago
by
Sean C.
Wiscnsin
answer 5
No. You have to use a Virgin Mobile phone. You should also know that Virgin Mobile phones are CDMA, while AT&T phones are GSM, two entirely different things.
answered 4 years, 2 months ago
by
LaDiDaDI
Chicago
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