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Customer Questions & Answers for
Beyond Talk Plans

Unlimited Messaging, Email, Data, & Web for $25/month. Talk included. No contract. How crazy is that?
Customer Questions & Answers:
16,854 Questions
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14,910 Answers
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Questions & Answers for Beyond Talk Plans

Question
Can I keep my current phone number?
asked 3 years ago
by
flutieL
on Beyond Talk Plans
2 answers
Answers
answer 1
Yes. See the following FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/895
answered 3 months, 2 weeks ago
by
Dan L.
answer 2
Yes, if you want to change to VIRGIN MOBILE you just buy a new phone and call Customer Service and talk to a LIVE ADVISOR and they can get your number from the other company you are with to your new Virgin Mobile Phone.. in about 2 or 3 days to your new phone.

if you are a Virgin Mobile customer and you have any other plan there will be no changes on your account only in your Plan if you choose a BEYOND TALK PLAN!
answered 3 years ago
by
David
Bronx, NY
Question
How do I cancel my service?
asked 2 years, 5 months ago
by
Tyler
on Beyond Talk Plans
2 answers
Answers
answer 1
Don't top up is the easiest way. There's no contract so you can come and go as you please
answered 2 years, 5 months ago
by
shamaka
answer 2
Press 6-1-1 on your phone and tell the nice customer service person you want to cancel your service. Or just let your account run out of money. I think Virgin Mobile keeps your account info on file for like 3-6 months. They will send you an email before your account officially expires.
answered 2 years, 5 months ago
by
Lexie
Jacksonville
Question
When you say Unlimited Web, how much is that? I know its not literally unlimited.
asked 2 years, 10 months ago
by
Lucas Storlie
Idaho
on Beyond Talk Plans
4 answers
Answers
answer 1
Just talked with a sales rep, and the plan is "totaly Unlimited" for data use.
answered 2 years, 2 months ago
by
Ben
answer 2
5.5GB Gigabytes
answered 2 years, 10 months ago
by
Ryen
answer 3
no need to add money once you already have the unlimited web, plan will cover everything
answered 2 years, 10 months ago
by
VMU agent
answer 4
yes it REALLY is unlimited
answered 2 years, 10 months ago
by
michelle
Question
is it possible to obtain an unlimited data plan with virgin not the 2.5 GB which isnt really good enough?
asked 11 months ago
by
M. Peters
New York
on Beyond Talk Plans
4 answers
Answers
answer 1
All of Virgin Mobile's beyond talk plans have unlimited data, but once it goes past 2.5 GB at 3G speeds, it will be throttled. This means that you can continue to use data (surf the web, email, apps, etc) except the speed will be slower.
answered 11 months ago
by
nnazery
answer 2
I believe you have mad a misconception. The 2.5 GB is a data cap for heavy data users. You see, everyone can get an unlimited data plan. However, when a user exceeds 2.5 GB of data, VM throttles the data speeds for their account. They can still keep using data but, it will remain throttled until the next month when the cap is renewed.
answered 11 months ago
by
Phonedawg18
answer 3
Tough crowd here. Virgin Mobile answered your question in the FAQs:

Reduced data speed on Beyond Talk plan Q&A

Q. When and how will data speed reduction affect my Beyond Talk Plan?
A. Starting March 23rd, 2012, if you use over 2.5GB of data during your monthly cycle, your data speeds may be reduced to 256kbps or below for the rest of that monthly plan cycle. During this time, you may experience slower page loads and file downloads, and lags in streaming media. Data speeds will return to normal as soon as your next plan month starts. If you'd rather not wait for your new month to start, you can restart your plan immediately through My Account.

Q. How will I know if I hit 2.5GB?
A. If you reach 2.5GB of data during your monthly cycle, your data speeds may be reduced to 256 kbps or below for the rest of that monthly plan cycle. If your data speeds are reduced for the rest of your plan month, you will receive a text message notifying you of this change. If you are susceptible to data speed reduction, you can check how much data you've used at any time during the month by logging into My Account, and checking Data & Web history.

Q. How much data is 2.5GB?
A. To give you an idea, it's about 400,000 mobile internet page views, about 90,000(!) emails (without attachments), 91 hours of streaming music, or 20 hours of video clips.

Q. I have a HTC EVO V™ 4G and I purchased Mobile Hotspot access. Will I still experience data speed reduction when my overall data usage reaches 2.5GB?
A. No. Purchasing the Mobile Hotspot feature will give you an extra 1GB of full speed. Connected devices, as well as the HTC EVO V™ 4G, will not experience a reduction in throughput speeds until your overall combined monthly 3G and 4G data usage from phone and hotspot usage. Once 3.5GB of data is consumed during the monthly cycle, data speeds may be reduced to 256 kbps or below for the rest of that monthly plan cycle. If your data speeds are reduced for the rest of the plan month, you will receive a text message notifying you of this change.
http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5649/kw/256

Your answer is to restart your plan immediately if you've hit the threshold.
answered 11 months ago
by
Dan L.
answer 4
DATA is UNLIMITED, the speed is REDUCED after 2.5GB not stopped
answered 11 months ago
by
Bubba
Question
Is it mobile to mobile talking without using the 300 minutes
asked 2 years, 10 months ago
by
jess
on Beyond Talk Plans
3 answers
Answers
answer 1
I beleive I saw on the tv add that there was unlmited talk mobile to mobile?? (Any mobile to any other carrier too) And that the anytime minutes was for land lines calls only?? I have not switched because I want to be totally clear on this. I think VM is competing with Boost and Metro PCS?? If this is so, this plan suites me fine. otherwise I am going to Boost or PCS.
answered 2 years, 9 months ago
by
RJL
MIami
answer 2
No sorry :( VM does not do mobile to mobile so even if you are talking to another VM user you are stiill using your 300 minutes
answered 2 years, 10 months ago
by
VM addict
answer 3
The minutes are anytime minutes so if you call anyone then they go against your minutes! No mobile to mobile minutes!
answered 2 years, 10 months ago
by
VickY
Question
What are the charges if I text my mom's Canadian (Windsor) cell phone from Detroit?
asked 2 years, 8 months ago
by
international
on Beyond Talk Plans
3 answers
Answers
answer 1
Just called customer service, and was told that even with "Beyond Talk" plan, you still need to pay for international texting. The rates are different to different countries.
answered 1 year, 5 months ago
by
Louis
Clovis, CA
answer 2
per the terms and conditions as of 7/7/11:
international text messages: 15¢ to send and 15¢ to receive if you have selected a Beyond Talk Plan; 20¢ to send and 10¢ to receive with all other service plans.
answered 1 year, 10 months ago
by
abf
answer 3
If you have the Beyond Talk Plan, international texting is also unlimited.
answered 2 years, 8 months ago
by
Mike
Question
were can i buy a top up card
bham AL 35217
asked 3 years ago
by
EASTSIDEBO44Y
AL 35217
on Beyond Talk Plans
3 answers
Answers
answer 1
Click 'Find a Store' at the top of this page for nearby stores.
answered 3 months, 2 weeks ago
by
Dan L.
answer 2
You can buy them almost anywhere, your local, CVS, Wallgreens, 7-Eleven, Walmart, Whatever. Online is also great, You can get them without tax online, and like 11 cents cheaper, Hope this helps.
answered 3 years ago
by
Ashaly
Rhode Island
answer 3
Target, Walmart, Radio Shack
answered 3 years ago
by
Barb
Question
Does Virgin offer international roaming?
asked 2 years, 11 months ago
by
Moi
on Beyond Talk Plans
2 answers
Answers
answer 1
I wish they would work internationally. My LG Flare just said "searching for signal" in Denmark and Italy last summer (2009). It's a big hassle when traveling. Getting an overseas phone over there for just 2-3 weeks seems impractical.
answered 2 years, 11 months ago
by
ddupmul
California
answer 2
only work within US
answered 2 years, 11 months ago
by
Mike
Question
If I add money to my account for things like downloads, ringtones, international calls, etc, does that amount expire at month's end if not used up?
asked 2 years, 8 months ago
by
Jay
Florida
on Beyond Talk Plans
2 answers
Answers
answer 1
no, the money that you will add on the acct will still remain on the acct if you will not use it.
answered 2 years, 8 months ago
by
jaja
answer 2
NO
answered 2 years, 8 months ago
by
RONNI
NJ
Question
What happens if Virgin's monthly Beyond Talk rates go up? Will the rate increase affect me if I signed up for new service before the rate increase?
asked 1 year, 10 months ago
by
Steve
Las Vegas, NV
on Beyond Talk Plans
2 answers
Answers
answer 1
no ur rate will stay the same unless u change it!
answered 1 year, 9 months ago
by
kathy
answer 2
VM grandfathers its customers against rate changes, as long as you do not have an interuption in your service or change plans then your rate should stay the same
answered 1 year, 10 months ago
by
Bubba
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