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Customer Questions & Answers for
payLo Plans

Get great value out of every minute and take total control of your spending. Get minutes as low as 5¢ when you buy Minute Packs with Roll Forward Minutes. Add Messaging Packs and Mobile Web to create your perfect plan.
Customer Questions & Answers:
5,294 Questions
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6,058 Answers
Overall Rating:
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Questions & Answers for payLo Plans

Question
can you get unlimited text with this plan
asked 3 years, 10 months ago
by
jade
on payLo Plans
1 answer
Answers
answer 1
Virgin Mobile offers two sets of plans: 3 Beyond Talk and 3 payLo plans. There is no "text only" plan.

The closest match for you would be either the $35/month Beyond Talk plan or the payLo Talk and Text plan, $30/month.

- $35/month Beyond Talk plan has 300 minutes talk, PLUS unlimited messaging, and web access. You'll need a Beyond Talk phone, too.
http://www.virginmobileusa.com/legal/terms-of-service-virgin-mobile#beyond_talk_plans

- Talk and Text plan $30/month, 1500 minutes talk, 1500 messages(text, email, IM, picture), 30mb of web access. You'll need a payLo phone, too
http://www.virginmobileusa.com/cell-phone-plans/paylo-plans.jsp?tab=tab2
answered 2 years, 3 months ago
by
Dan L.
Question
Can you transfer a number from another carrier?
asked 4 years, 3 months ago
by
Lala
on payLo Plans
1 answer
Answers
answer 1
yes
answered 2 years, 3 months ago
by
Dan L.
Question
How can I get a print out of all of my phone usage activity
asked 4 years, 3 months ago
by
cojoe
owings mills maryland
on payLo Plans
1 answer
Answers
answer 1
see call history at this page

https://www1.virginmobileusa.com/myaccount/home.do
answered 2 years, 9 months ago
by
Dan L.
Question
Itemized list of calls?
Can I login to your website to see an itemized list of my calls? I would get a pay as you go plan.
asked 4 years, 3 months ago
by
JivaGo
Gainesville, FL
on payLo Plans
1 answer
Answers
answer 1
yes, you can log into your account here: http://www1.virginmobileusa.com/myaccount/home.do

then choose call history for 60 days of history
answered 2 years, 9 months ago
by
Dan L.
Question
Can/how do I send a picture from an ARC phone with a pay as you go plan?
asked 4 years, 3 months ago
by
Jim
Florida
on payLo Plans
1 answer
Answers
answer 1
doesn't look like the arc could send picture messages. if it could that option would have been available after taking the picture.
answered 2 years, 9 months ago
by
Dan L.
Question
How do I find out how much I am being charged for email alerts?
I can't find the details of charges on the site.
asked 4 years, 3 months ago
by
D
on payLo Plans
1 answer
Answers
answer 1
there is no charge for virgin alerts
answered 2 years, 9 months ago
by
Dan L.
Question
is there phone service in Hawaii?
asked 4 years, 3 months ago
by
Anonymous
on payLo Plans
1 answer
Answers
answer 1
Coverage is not available everywhere; domestic coverage includes the 48 U.S contiguous states, HI, DC, PR, and US VI.
answered 2 years, 9 months ago
by
Dan L.
Question
CAN I TOP UP WEB ACCESS
asked 4 years, 3 months ago
by
KAOS
on payLo Plans
1 answer
Answers
answer 1
you can top up your account with money which you can use for web access
answered 2 years, 9 months ago
by
Dan L.
Question
can i get a prepaid phone with an area code other than where I live?
I am looking for a prepaid paln that has service for the 775 area code, nothern nevada. I live in seattle.
asked 4 years, 3 months ago
by
Anonymous
seattle
on payLo Plans
1 answer
Answers
answer 1
why yea you can just when they say where you live type in that city and you will get that area code
answered 4 years, 3 months ago
by
spacecowboy
Question
How much is sms to/from abroad
Hi, how much does it cost to send sms to Europe or Middle East? Thanks.
asked 4 years, 3 months ago
by
Goofy
on payLo Plans
1 answer
Answers
answer 1
There is an error on the International Rates tab. According to the Virgin Mobile payLo Terms of Service for all 3 payLo plans: International Text Messages: 20¢ to send and 10¢ to receive.

http://www.virginmobileusa.com/legal/terms-of-service-paylo#basic_rate
answered 2 years, 9 months ago
by
Dan L.
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