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Customer Questions & Answers for
payLo Plans

Get great value out of every minute and take total control of your spending. Get minutes as low as 5¢ when you buy Minute Packs with Roll Forward Minutes. Add Messaging Packs and Mobile Web to create your perfect plan.
Customer Questions & Answers:
5,502 Questions
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6,275 Answers
Overall Rating:
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Questions & Answers for payLo Plans

Question
can you change an existing phone number to the phone that you buy
asked 4 years, 8 months ago
by
leelee
on payLo Plans
1 answer
Answers
answer 1
yes, as long as you buy one of the payLo phones from Virgin Mobile with one of the payLo plans
answered 2 years, 10 months ago
by
Dan L.
Question
do you have family plans?
asked 4 years, 8 months ago
by
alex
on payLo Plans
1 answer
Answers
answer 1
Virgin Mobile offers the 3 Beyond Talk and 3 payLo plans at this time. There are no family plans.

However, using the Virgin Mobile plans, you could set up your family with a phone and plan that is suitable for each member. Mom and Dad could have the $55 unlimited everything from the Beyond Talk plans and a smart phone or Android phone. The kids could each have a payLo phone with an "allowance" for minutes or messages. $150/month for 2 $55/month Unlimited Minute Beyond Talk plans and 2 $20/month payLo Talk plans. How does that sound? You could even setup Auto Top-Up to automagically pay your plans every month. Prices exclude phones.

Don't forget that Virgin Mobile USA is part of Sprint Nextel.
answered 3 years, 4 months ago
by
Dan L.
Question
do you have touchscreen phones
asked 4 years, 8 months ago
by
lol
on payLo Plans
1 answer
Answers
answer 1
not on payLo phones. See the Beyond Talk phones.
answered 2 years, 10 months ago
by
Dan L.
Question
how do I make international calls?
asked 4 years, 8 months ago
by
Sharon
on payLo Plans
1 answer
Answers
answer 1
See the International Rates tab above this white area. Or go to http://www.virginmobileusa.com/cell-phone-plans/paylo-plans.jsp?tab=tab3
answered 2 years, 10 months ago
by
Dan L.
Question
Does every phone work with every plan?
asked 4 years, 8 months ago
by
Corky16
on payLo Plans
1 answer
Answers
answer 1
no
answered 2 years, 10 months ago
by
Dan L.
Question
how do u use paypal?
how do u use paypal
asked 4 years, 8 months ago
by
britt-britt
jackson,ms
on payLo Plans
1 answer
Answers
answer 1
go their website to set up an account and deposit money. Sign In to your Virgin Mobile account and set payment to PayPal.
answered 2 years, 10 months ago
by
Dan L.
Question
Does Mins Remaining include the bonus minutes or are they able to be used after the mins remaining are used?
asked 4 years, 8 months ago
by
cleanup lady
on payLo Plans
1 answer
Answers
answer 1
bonus minutes are used first
answered 4 years, 4 months ago
by
Shamaka
Ca
Question
change phone number?
asked 4 years, 8 months ago
by
debbie
on payLo Plans
1 answer
Answers
answer 1
To change your phone number, log into your account on the Virgin Mobile site, go to Setting & Preference tab, Edit Service Settings, Setting & Preference tab, Change Phone Number.

Starting 11/12/11, these charges apply if you want to change your phone number: $10 on the web or $15 if you do it with a Live Advisor. Per Virgin Alert sent 9/27/11
answered 3 years, 4 months ago
by
Dan L.
Question
how do i add minutes to my virgin mobile phone. I have a prepaid top-up card.
asked 4 years, 8 months ago
by
jr
on payLo Plans
1 answer
Answers
answer 1
go here
http://www1.virginmobileusa.com/myaccount/topup.do

OR

hit the $ or Up key on your phone
answered 3 years, 4 months ago
by
Dan L.
Question
If I already have a Katana phone that has been disconnected can I add this plan to that phone.
asked 4 years, 8 months ago
by
MEME
on payLo Plans
1 answer
Answers
answer 1
no. the payLo plans can only be used with payLo phones from Virgin Mobile USA.
answered 2 years, 10 months ago
by
Dan L.
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