Looking for Answers about this Product?

Customer Questions & Answers for
payLo Plans

Get great value out of every minute and take total control of your spending. Get minutes as low as 5¢ when you buy Minute Packs with Roll Forward Minutes. Add Messaging Packs and Mobile Web to create your perfect plan.
Customer Questions & Answers:
4,454 Questions
 | 
4,987 Answers
Overall Rating:
3.45 out of 5
3.5
out of
5
Product Details

Questions & Answers for payLo Plans

Question
yearly plan
do you have the $t50 a year plan with 2000 minutes?
asked 1 year, 4 months ago
by
judy
60523
on payLo Plans
1 answer
Answers
answer 1
Sorry, there are currently no yearly plans. Virgin offers two sets of plans: Beyond Talk and payLo. Most of the plans are monthly

payLo is Virgin Mobile's value brand, offering monthly and Pay As You Go plans. There are 3 payLo plans for the payLo phones.
----------------------------------- What you pay ------------ What you get ---------------------------------------------
- Talk and Text plan...... $30/month.............1500 minutes talk...... 1500 messages(text, email, IM, picture)................... 30mb of web access
- Talk plan................... $20/month............. 400 minutes talk......... 15¢ each text msg........... 25¢ each picture msg.... $1.50/mb of web access
- Basic Rate plan......... $20 every 90 days.....20¢/minute talk...........15¢ each text msg........... 25¢ each picture msg.... $1.50/mb of web access
http://www.virginmobileusa.com/cell-phone-plans/paylo-plans.jsp?tab=tab2

Beyond Talk Plans feature Unlimited Web, Data, Messaging, and Email - with Talk Minutes included - starting at just $35/month. And the device lineup includes affordable Android™-powered 3G smartphones from top manufacturers - BlackBerry, HTC, LG, Motorola, and Samsung.
Virgin Mobile's 3 Beyond Talk plans are for use with the Beyond Talk phones.
--- What you pay ------------------------------- What you get ---------------------------------------------
- $55/month Beyond Talk plan ........ UNLIMITED talk, UNLIMITED messaging, and UNLIMITED web access.
- $45/month Beyond Talk plan ........ 1200 minutes talk.......PLUS unlimited messaging, and web access
- $35/month Beyond Talk plan ...........300 minutes talk...... PLUS unlimited messaging, and web access
http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans.jsp?tab=tab2

There is a payLo Service Preserver Program though. It is not a plan. It will only keep your payLo account active for one year. You still need to pay your monthly charge or keep a balance in your account to use your phone.

http://www.virginmobileusa.com/legal/terms-of-service-paylo#paylo_service_preserver_program
http://www.virginmobileusa.com/help-support/1yearofservice.html
answered 1 year, 4 months ago
by
Dan L.
Question
Web access... what does 30MB mean ? What would be an example of how much web time I could use per month?
asked 1 year, 4 months ago
by
Molly
TX
on payLo Plans
2 answers
Answers
answer 1
According to Virgin Mobile, 1MB of data is equal to around 100 web pages, but sizes vary. So, 30 megabytes is about 3,000 pages.

http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3257
answered 1 year, 4 months ago
by
Dan L.
answer 2
According to Virgin Mobile, 1MB of data is equal to around 100 web pages, but sizes vary. So, 30 megabytes is about 3,000 pages.

See the following FAQ http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3257
answered 1 year, 4 months ago
by
Dan L.
Question
Do u have any unlimited plans
asked 1 year, 4 months ago
by
Nikki
on payLo Plans
2 answers
Answers
answer 1
There are no payLo plans with unlimited services.

See Virgin Mobile's Beyond Talk plans and phones at http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans.jsp
answered 1 year, 4 months ago
by
Dan L.
answer 2
Yes, Virgin Mobile has 3 plans with unlimited features. There are no unlimited payLo plans. payLo is Virgin Mobile's value brand, offering monthly and Pay As You Go plans.

Virgin offers two sets of plans: Beyond Talk and payLo.

Beyond Talk Plans feature Unlimited Web, Data, Messaging, and Email - with Talk Minutes included - starting at just $35/month. And the device lineup includes affordable Android™-powered 3G smartphones from top manufacturers - BlackBerry, HTC, LG, Motorola, and Samsung.

Virgin Mobile's 3 Beyond Talk plans are for use with the Beyond Talk phones.
--- What you pay ------------------------------- What you get ---------------------------------------------
- $55/month Beyond Talk plan ........ UNLIMITED talk, UNLIMITED messaging, and UNLIMITED web access.
- $45/month Beyond Talk plan ........ 1200 minutes talk.......PLUS unlimited messaging, and web access
- $35/month Beyond Talk plan ...........300 minutes talk...... PLUS unlimited messaging, and web access
http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans.jsp?tab=tab2
answered 1 year, 4 months ago
by
Dan L.
Question
Do I have to have these particular PayLo phones in order to choose these PayLo plans?
asked 1 year, 4 months ago
by
June
on payLo Plans
2 answers
Answers
answer 1
yes
answered 1 year, 4 months ago
by
Dan L.
answer 2
Yes. Only the payLo phones from Virgin Mobile can use payLo plans due to compatibility issues. The current line of payLo phones is at: http://www.virginmobileusa.com/cell-phone-plans/paylo-plans.jsp?tab=tab1
answered 1 year, 4 months ago
by
Dan L.
Question
how much are the unlimited options?
asked 1 year, 4 months ago
by
Brent
on payLo Plans
1 answer
Answers
answer 1
Yes, Virgin Mobile has 3 plans with unlimited features. There are no unlimited payLo plans. payLo is Virgin Mobile's value brand, offering monthly and Pay As You Go plans.

Virgin offers two sets of plans: Beyond Talk and payLo.

Beyond Talk Plans feature Unlimited Web, Data, Messaging, and Email - with Talk Minutes included - starting at just $35/month. And the device lineup includes affordable Android™-powered 3G smartphones from top manufacturers - BlackBerry, HTC, LG, Motorola, and Samsung.

Virgin Mobile's 3 Beyond Talk plans are for use with the Beyond Talk phones.
--- What you pay ------------------------------- What you get ---------------------------------------------
- $55/month Beyond Talk plan ........ UNLIMITED talk, UNLIMITED messaging, and UNLIMITED web access.
- $45/month Beyond Talk plan ........ 1200 minutes talk.......PLUS unlimited messaging, and web access
- $35/month Beyond Talk plan ...........300 minutes talk...... PLUS unlimited messaging, and web access
http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans.jsp?tab=tab2
answered 1 year, 4 months ago
by
Dan L.
Question
If you have paylo talk and text, can you turn off data access? I do not want my kids to be able to get online.
asked 1 year, 4 months ago
by
Lisa
on payLo Plans
1 answer
Answers
answer 1
1. You can block web access* on your phone by clicking on 'Contact Us' at the bottom of this page to contact Virgin Mobile. However, some plans include web access (i.e. Beyond Talk plans and the payLo Talk & Text plan) and you cannot optout of paying for the web access on these plans. So, pick your plan carefully to avoid paying for web access that won't be used.

2. You can also block web access on some phones with Parental Controls.
--- The LG 200 and Samsung M575 payLo phones have built-in Parental Controls. The LG 200 is not available on this site but may be available at local stores.

--- Beyond Talk phones with built-in Parental Controls: Samsung Restore, LG Rumor Touch.
Beyond Talk plans cost $55, $45, or $35 per month but you cannot optout of paying for web access. You get nicer phones with many features.

-- See the Owner's Manuals for parental control features at: http://www.virginmobileusa.com/phone-manuals-guides
-- *From the Downloads-Media page under Mobile Web: http://www.virginmobileusa.com/downloads/media
answered 1 year, 4 months ago
by
Dan L.
Question
30MB web access is that enought to check email a few times a day?
asked 1 year, 4 months ago
by
metro123
phoenix
on payLo Plans
1 answer
Answers
answer 1
Yes.
answered 1 year, 4 months ago
by
Dan L.
Question
can I use my phone abroad?
If so, from what countries, and what is the cost?
asked 1 year, 3 months ago
by
Bob
Buffalo, NY
on payLo Plans
1 answer
Answers
answer 1
Sorry, Virgin Mobile USA uses the Sprint Nationwide Network which only extends throughout the US. Virgin Mobile USA phones will send/receive calls and messages ONLY within the USA, HI, DC, PR, and US VI. Virgin Mobile USA phones do not roam across other phone networks.
answered 1 year, 3 months ago
by
Dan L.
Question
your More Talk & Text plan, 1,500 mins & 1,500 messages per month. does this plan include "unlimited nights & weekends calling minutes?
asked 1 year, 3 months ago
by
Ronald
Norfolk, VA
on payLo Plans
1 answer
Answers
answer 1
No. All incoming and outgoing calls & messages are counted.
answered 1 year, 3 months ago
by
Dan L.
Question
any such thing as state by state tax listing tacked onto rates ?
asked 1 year, 3 months ago
by
mad dog 49
wichita ks
on payLo Plans
1 answer
Answers
answer 1
No, not on this website.
answered 1 year, 3 months ago
by
Dan L.
Product Details