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Customer Questions & Answers for
payLo Plans

Get great value out of every minute and take total control of your spending. Get minutes as low as 5¢ when you buy Minute Packs with Roll Forward Minutes. Add Messaging Packs and Mobile Web to create your perfect plan.
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5,831 Answers
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Questions & Answers for payLo Plans

Question
i already have a phone how do i get the 30$ plan
asked 2 years, 1 month ago
by
milton
on payLo Plans
1 answer
Answers
answer 1
Click on the "Plan Details" tab above this white area. The follow the 5 steps, "How it all works".

Note that the payLo plans only work with Virgin Mobile USA phones.
answered 2 years, 1 month ago
by
Dan L.
Question
Can the internet be blocked on my childs phone? I only want them to be able to talk and text
asked 2 years, 1 month ago
by
JNon
Lubbock, Tx
on payLo Plans
1 answer
Answers
answer 1
1. You can block web access* on your phone by clicking on 'Contact Us' at the bottom of this page to contact Virgin Mobile. However, some plans include web access (i.e. Beyond Talk plans and the payLo Talk & Text plan) and you cannot optout of paying for the web access on these plans. So, pick your plan carefully to avoid paying for web access that won't be used.

2. You can also block web access on some phones with Parental Controls.
--- The LG 200 and Samsung M575 payLo phones have built-in Parental Controls. The LG 200 is not available on this site but may be available at local stores.

--- Beyond Talk phones with built-in Parental Controls: Samsung Restore, LG Rumor Touch.
Beyond Talk plans cost $55, $45, or $35 per month but you cannot optout of paying for web access. You get nicer phones with many features.

-- See the Owner's Manuals for parental control features at: http://www.virginmobileusa.com/phone-manuals-guides
-- *From the Downloads-Media page under Mobile Web: http://www.virginmobileusa.com/downloads/media
answered 2 years, 1 month ago
by
Dan L.
Question
what is a NP code
asked 2 years, 1 month ago
by
Nat
on payLo Plans
1 answer
Answers
answer 1
Please explain the situation that you are receiving your NP code.

All questions and answers are from fellow Virgin Mobile customers. We help each other out here. Virgin Mobile staff monitor and edit the content but never comment here. If you have more questions click Contact Us at the bottom of this page and ask Virgin Mobile Customer Care.
answered 2 years, 1 month ago
by
Dan L.
Question
can i use my virgin mobile lg rumor touch with the paylo plans?
asked 2 years, 1 month ago
by
Brittni
us
on payLo Plans
1 answer
Answers
answer 1
The LG Rumor Touch from Virgin Mobile USA is a Beyond Talk phone and is only compatible with Virgin Mobile's Beyond Talk plans. It cannot be used with a payLo plan.
answered 2 years, 1 month ago
by
Dan L.
Question
Do I have to choose from the 4 phones listed or can I buy another Virgin Mobile phone?
asked 2 years, 1 month ago
by
Tasha
on payLo Plans
2 answers
Answers
answer 1
If the phone you find is labeled for use on the PayLo plan then you can use it if not choose from the four phones on the website
answered 2 years, 1 month ago
by
Bubba
answer 2
Occasionally Virgin Mobile changes their line of plans and phones. At this time there are only 4 payLo phones offered.

The Beyond Talk phones, also from Virgin Mobile, are incompatible with payLo plans. You can see the Beyond Talk phones and plans at http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans.jsp
answered 2 years, 1 month ago
by
Dan L.
Question
Can I get a beyond talk plan with a paylo phone?
asked 2 years, 1 month ago
by
Mely93
on payLo Plans
1 answer
Answers
answer 1
Sorry, the payLo phones are only compatible with Virgin Mobile USA's payLo plans. This will be stated on the outside of the box when you buy your payLo phone.
answered 2 years, 1 month ago
by
Dan L.
Question
what types of phones do the assurance wireless have?
asked 3 years ago
by
makayla
lutz,florida
on payLo Plans
1 answer
Answers
answer 1
The new Galaxy s. I can't wait.
answered 2 years, 1 month ago
by
Chris
bens curve Iowa
Question
What parental controls does Virgin Mobile offer?
asked 2 years, 1 month ago
by
Mike
on payLo Plans
1 answer
Answers
answer 1
The LG 200(discontinued) and Samsung M575 payLo phones have built-in Parental Controls. The LG 200 is not available on this site but may be available at local stores.

Beyond Talk phones with built-in Parental Controls: Samsung Restore, LG Rumor Touch.
Beyond Talk plans cost $55, $45, or $35 per month but you cannot optout of paying for web access. You get nicer phones with many features.

-- See the Owner's Manuals for parental control features at: http://www.virginmobileusa.com/phone-manuals-guides

You can block web access* on your phone by clicking on 'Contact Us' at the bottom of this page to contact Virgin Mobile. However, some plans include web access (i.e. Beyond Talk plans and the payLo Talk & Text plan) and you cannot optout of paying for the web access on these plans. So, pick your plan carefully to avoid paying for web access that won't be used.
answered 2 years, 1 month ago
by
Dan L.
Question
Do you no longer offer the $25/mo plan for prepay to receive Unlimited txt,web, and pic messaging, and 300 anytime mins. anymore?
If you do however then let me know please. and If not then why has that changed also? I was hoping this plan was or is still Available.....

Thank You
asked 2 years, 1 month ago
by
Adam
Rockford, Mi 49341
on payLo Plans
1 answer
Answers
answer 1
Sorry, the price went up for new customers. See the following FAQ for details:

http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5640
answered 2 years, 1 month ago
by
Dan L.
Question
what happened to the basic plan where you top up 20 dollars every three months
asked 1 year ago
by
Randy
on payLo Plans
2 answers
Answers
answer 1
Sorry, Virgin Mobile's offer for the Basic Rate plan expired as of Jun. 24, 2013. The Basic Rate plan is no longer available to new customers nor to current customers wishing to switch plans.

Current customers with the Basic Rate plan active in an account will be grandfathered and can keep the plan until the plan is discontinued as long as they don't change plans or let their accounts expire. If a current customer with an active Basic Rate plan changes plan to a monthly plan($20, $30, or $40 per month) the Basic Rate plan will no longer be available to them.
answered 9 months ago
by
Dan L.
answer 2
The payLo Basic Rate plan is the only Pay As You Go plan currently available. Due to the recent plan changes, it is no longer described on the web pages but it is still available.
http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5676

The Basic Rate plan costs $20 every 90 days; that $20 is added to your phone account. Charges for talk, messages, and web access are deducted from your account as you go.Talk for 20¢/minute, 15¢ each text msg, 25¢ each picture msg, and $1.50/mb of web access. Any amount left in your account at the end of 90 days is carried forward to the next period. The payLo Basic Rate plan can be used by any payLo phone.

When you start your new payLo phone you'll be prompted to select one of the plans. If you don't see the Basic Rate plan then click on 'Don't see the plan you are looking for? Click here.' The payLo Basic Rate plan will be at the bottom.

http://www.virginmobileusa.com/legal/terms-of-service-paylo#pay_as_you_go_plans
http://www.virginmobileusa.com/legal/terms-of-service-paylo#basic_rate
http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/
answered 1 year ago
by
Dan L.
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