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Customer Questions & Answers for
payLo Plans

Get great value out of every minute and take total control of your spending. Get minutes as low as 5¢ when you buy Minute Packs with Roll Forward Minutes. Add Messaging Packs and Mobile Web to create your perfect plan.
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6,102 Answers
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Questions & Answers for payLo Plans

Question
Is there a text messaging bundle?
asked 2 years, 5 months ago
by
jareli
on payLo Plans
1 answer
Answers
answer 1
Sorry, there are no text messaging bundles available for new customers. Here is a breakdown of the 6 plans currently available. Choose the one that comes closest to your needs.

Virgin Mobile offers two sets of plans: Beyond Talk and payLo. payLo is Virgin Mobile's value brand, offering monthly and Pay As You Go plans.
There are 3 payLo plans for the payLo phones. payLo is Virgin Mobile's value brand, offering monthly and Pay As You Go plans.
---------------------------------- What you pay --------- What you get ---------------------------------------------
- Talk and Text plan...... $30/month...............1,500 minutes talk...... 1,500 messages(text, email, IM, picture)................... 30mb of web access
- Talk plan................... $20/month................ 400 minutes talk......... 15¢ each text msg........... 25¢ each picture msg.... $1.50/mb of web access
- Basic Rate plan......... $20 every 90 days.......20¢/minute talk............15¢ each text msg........... 25¢ each picture msg.... $1.50/mb of web access
http://www.virginmobileusa.com/cell-phone-plans/paylo-plans.jsp?tab=tab2

Virgin Mobile's 3 Beyond Talk plans are for use with the Beyond Talk phones. Beyond Talk Plans feature Unlimited Web, Data, Messaging, and Email - with Talk Minutes included - starting at just $35/month. And the device lineup includes affordable Android™-powered 3G smartphones from top manufacturers - BlackBerry, HTC, LG, Motorola, and Samsung.
--- What you pay ------------------------------- What you get ---------------------------------------------
- $55/month Beyond Talk plan ........ UNLIMITED messaging, and UNLIMITED web access PLUS..UNLIMITED talk time
- $45/month Beyond Talk plan ........ UNLIMITED messaging, and UNLIMITED web access.PLUS.. 1,200 minutes talk
- $35/month Beyond Talk plan .........UNLIMITED messaging, and UNLIMITED web access.PLUS..... 300 minutes talk
http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans.jsp?tab=tab2
answered 2 years, 5 months ago
by
Dan L.
Question
What about family plans? (4 people)
asked 2 years, 5 months ago
by
Rich
Chicago il
on payLo Plans
1 answer
Answers
answer 1
Virgin Mobile offers the 3 Beyond Talk and 3 payLo plans at this time. There are no family plans.

However, using the Virgin Mobile plans, you could set up your family with a phone and plan that is suitable for each member. Mom and Dad could have the $55 unlimited everything from the Beyond Talk plans and a smart phone or Android phone. The kids could each have a payLo phone with an 'allowance' for minutes or messages. $150/month for 2 $55/month Unlimited Minute Beyond Talk plans and 2 $20/month payLo Talk plans. How does that sound? You could even setup Auto Top-Up to automatically pay your plans every month. Prices exclude phones.

Virgin Mobile:
1. Doesn't tie you with a contract. You can leave anytime.
2. Doesn't have surprise fees at the end of the month. You pay for your service at the beginning of every month.
3. Let's you set up multiple phones & plans according to individual needs.
4. Provides service in the USA with the Sprint Network. There is no roaming other cellular networks and therefore never any roaming fees.
answered 2 years, 5 months ago
by
Dan L.
Question
I need a phone for a person traveling from UK every 2 months for a week? Which plan is the best and they will receive and call international as well.
asked 2 years, 5 months ago
by
KSS
on payLo Plans
1 answer
Answers
answer 1
All Virgin Mobile USA phones and plans can make international calls. International calls are charged at the international per-minute rate for the country you're calling PLUS your standard airtime rate. See the "International Rates" tab on this page above this white area for the international per-minute rate and more details or go to: http://www.virginmobileusa.com/cell-phone-plans/paylo-plans.jsp?tab=tab3

The payLo Basic Rate plan will probably be fine. You pay $20 every 90 days to fill your guest's account. The amount for phone calls, text msgs, IM, and web access is deducted from your account. Any remaining balance is rolled forward to the next period at the end of 90 days if you decide to continue service by buying another $20. Virgin Mobile will prompt you to add more $$ to your payLo account when your account runs low and/or it is time to pay for the next 90 day period.

See the details at: http://www.virginmobileusa.com/legal/terms-of-service-paylo#basic_rate
answered 2 years, 5 months ago
by
Dan L.
Question
how is the coverage?
asked 2 years, 5 months ago
by
barbara
on payLo Plans
1 answer
Answers
answer 1
Your answer is on the top line of this webpage.

OR

Follow the link at this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3164/kw/coverage
answered 2 years, 5 months ago
by
Dan L.
Question
do pay lo mins and text roll over
asked 2 years, 5 months ago
by
michelle
on payLo Plans
1 answer
Answers
answer 1
"Unused services included in your plan expire at the end of each monthly period and may not be used in subsequent months", for all Beyond Talk and monthly payLo plans. Unused services include talk minutes, messaging (text messages, email, IM, and picture messages), and web access.

http://www.virginmobileusa.com/legal/terms-of-service-paylo#monthly_plan
answered 2 years, 5 months ago
by
Dan L.
Question
can I keep my present phone number
asked 2 years, 5 months ago
by
Jee Tello
Renton Wa
on payLo Plans
1 answer
Answers
answer 1
Your chances are pretty good. See the following FAQ:

http://virginmobileusa.custhelp.com/app/answers/detail/a_id/895

If you have more questions click Help at the top of this page. Then select "Go to FAQs" to search a list of frequently asked questions.
answered 2 years, 5 months ago
by
Dan L.
Question
Can you add less than $30?
If I don't want to buy a whole month, can I purchase by the day??
asked 2 years, 5 months ago
by
Jamie
on payLo Plans
1 answer
Answers
answer 1
You'll have to pay for your payLo plan at the beginning of your service period no matter which plan you choose.

There are 3 payLo plans for the payLo phones. payLo is Virgin Mobile's value brand, offering monthly and Pay As You Go plans.
---------------------------------- What you pay --------- What you get ---------------------------------------------
- Talk and Text plan...... $30/month...............1,500 minutes talk...... 1,500 messages(text, email, IM, picture)................... 30mb of web access
- Talk plan................... $20/month................ 400 minutes talk......... 15¢ each text msg........... 25¢ each picture msg.... $1.50/mb of web access
- Basic Rate plan......... $20 every 90 days.......20¢/minute talk...........15¢ each text msg........... 25¢ each picture msg.... $1.50/mb of web access
http://www.virginmobileusa.com/cell-phone-plans/paylo-plans.jsp?tab=tab2
answered 2 years, 5 months ago
by
Dan L.
Question
Do any of these plans work with an Iphone
asked 2 years, 5 months ago
by
wg
Oahu, HI
on payLo Plans
1 answer
Answers
answer 1
Sorry, no. The payLo plans require a payLo phone from Virgin Mobile USA. You can buy payLo phones on this website or at local stores which you can find by clicking on Find Store at the top of this page. Phones from other carriers or sources will not work with payLo plans.

http://www.virginmobileusa.com/cell-phone-plans/paylo-plans.jsp?tab=tab1
answered 2 years, 5 months ago
by
Dan L.
Question
What does xtra mean?
in the column that says voice, text , and then it has xtra. what is xtra?
asked 2 years, 5 months ago
by
cassie
johnson
on payLo Plans
1 answer
Answers
answer 1
I had a hard time finding where you were looking.

After logging into the Account Activity page there is a "Type" column(wish you had mentioned this). There is a Type for each charge to your Account. Voice calls are type VOICE. Text messages are type SMS(Short Message Service). Top-Ups are type TOPUP. XTRAS seems to be a catch-all type for things like web access and downloads, for example.
answered 2 years, 5 months ago
by
Dan L.
Question
Can you get unlimited talk and text for any phone?
asked 2 years, 5 months ago
by
Julia
Omaha
on payLo Plans
1 answer
Answers
answer 1
Only the Beyond Talk phones have access to the Beyond Talk plans with unlimited messaging, unlimited web access, and varying amounts of talk including 1 plan with unlimited talk.

http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans.jsp
answered 2 years, 5 months ago
by
Dan L.
Product Details