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Customer Questions & Answers for
payLo Plans

Get great value out of every minute and take total control of your spending. Get minutes as low as 5¢ when you buy Minute Packs with Roll Forward Minutes. Add Messaging Packs and Mobile Web to create your perfect plan.
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5,822 Answers
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Questions & Answers for payLo Plans

Question
i already have a phone how do i get the 30$ plan
asked 2 years, 1 month ago
by
milton
on payLo Plans
1 answer
Answers
answer 1
Click on the "Plan Details" tab above this white area. The follow the 5 steps, "How it all works".

Note that the payLo plans only work with Virgin Mobile USA phones.
answered 2 years, 1 month ago
by
Dan L.
Question
Can the internet be blocked on my childs phone? I only want them to be able to talk and text
asked 2 years, 1 month ago
by
JNon
Lubbock, Tx
on payLo Plans
1 answer
Answers
answer 1
1. You can block web access* on your phone by clicking on 'Contact Us' at the bottom of this page to contact Virgin Mobile. However, some plans include web access (i.e. Beyond Talk plans and the payLo Talk & Text plan) and you cannot optout of paying for the web access on these plans. So, pick your plan carefully to avoid paying for web access that won't be used.

2. You can also block web access on some phones with Parental Controls.
--- The LG 200 and Samsung M575 payLo phones have built-in Parental Controls. The LG 200 is not available on this site but may be available at local stores.

--- Beyond Talk phones with built-in Parental Controls: Samsung Restore, LG Rumor Touch.
Beyond Talk plans cost $55, $45, or $35 per month but you cannot optout of paying for web access. You get nicer phones with many features.

-- See the Owner's Manuals for parental control features at: http://www.virginmobileusa.com/phone-manuals-guides
-- *From the Downloads-Media page under Mobile Web: http://www.virginmobileusa.com/downloads/media
answered 2 years, 1 month ago
by
Dan L.
Question
what is a NP code
asked 2 years, 1 month ago
by
Nat
on payLo Plans
1 answer
Answers
answer 1
Please explain the situation that you are receiving your NP code.

All questions and answers are from fellow Virgin Mobile customers. We help each other out here. Virgin Mobile staff monitor and edit the content but never comment here. If you have more questions click Contact Us at the bottom of this page and ask Virgin Mobile Customer Care.
answered 2 years, 1 month ago
by
Dan L.
Question
can i use my virgin mobile lg rumor touch with the paylo plans?
asked 2 years, 1 month ago
by
Brittni
us
on payLo Plans
1 answer
Answers
answer 1
The LG Rumor Touch from Virgin Mobile USA is a Beyond Talk phone and is only compatible with Virgin Mobile's Beyond Talk plans. It cannot be used with a payLo plan.
answered 2 years, 1 month ago
by
Dan L.
Question
Do I have to choose from the 4 phones listed or can I buy another Virgin Mobile phone?
asked 2 years, 1 month ago
by
Tasha
on payLo Plans
2 answers
Answers
answer 1
If the phone you find is labeled for use on the PayLo plan then you can use it if not choose from the four phones on the website
answered 2 years, 1 month ago
by
Bubba
answer 2
Occasionally Virgin Mobile changes their line of plans and phones. At this time there are only 4 payLo phones offered.

The Beyond Talk phones, also from Virgin Mobile, are incompatible with payLo plans. You can see the Beyond Talk phones and plans at http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans.jsp
answered 2 years, 1 month ago
by
Dan L.
Question
Can I get a beyond talk plan with a paylo phone?
asked 2 years, 1 month ago
by
Mely93
on payLo Plans
1 answer
Answers
answer 1
Sorry, the payLo phones are only compatible with Virgin Mobile USA's payLo plans. This will be stated on the outside of the box when you buy your payLo phone.
answered 2 years, 1 month ago
by
Dan L.
Question
what types of phones do the assurance wireless have?
asked 3 years ago
by
makayla
lutz,florida
on payLo Plans
1 answer
Answers
answer 1
The new Galaxy s. I can't wait.
answered 2 years, 1 month ago
by
Chris
bens curve Iowa
Question
What parental controls does Virgin Mobile offer?
asked 2 years, 1 month ago
by
Mike
on payLo Plans
1 answer
Answers
answer 1
The LG 200(discontinued) and Samsung M575 payLo phones have built-in Parental Controls. The LG 200 is not available on this site but may be available at local stores.

Beyond Talk phones with built-in Parental Controls: Samsung Restore, LG Rumor Touch.
Beyond Talk plans cost $55, $45, or $35 per month but you cannot optout of paying for web access. You get nicer phones with many features.

-- See the Owner's Manuals for parental control features at: http://www.virginmobileusa.com/phone-manuals-guides

You can block web access* on your phone by clicking on 'Contact Us' at the bottom of this page to contact Virgin Mobile. However, some plans include web access (i.e. Beyond Talk plans and the payLo Talk & Text plan) and you cannot optout of paying for the web access on these plans. So, pick your plan carefully to avoid paying for web access that won't be used.
answered 2 years, 1 month ago
by
Dan L.
Question
Do you no longer offer the $25/mo plan for prepay to receive Unlimited txt,web, and pic messaging, and 300 anytime mins. anymore?
If you do however then let me know please. and If not then why has that changed also? I was hoping this plan was or is still Available.....

Thank You
asked 2 years, 1 month ago
by
Adam
Rockford, Mi 49341
on payLo Plans
1 answer
Answers
answer 1
Sorry, the price went up for new customers. See the following FAQ for details:

http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5640
answered 2 years, 1 month ago
by
Dan L.
Question
Prepaid Questions
If I put a $20 prepaid card on to the phone - and use it mainly for answering emails - how many emails will that be ok for
asked 2 years, 1 month ago
by
Susy
NY
on payLo Plans
1 answer
Answers
answer 1
Depends which plan you have.

You get unlimited messages (text, email, IM, and picture messages) every month with any Beyond Talk plan.

The $30/month payLo plan provides 1,500 messages (text, email, IM, and picture messages) every month. If you go over that 1,500 messages then additional messages cost 15¢ each and each additional picture message costs 25¢.

Messages (text, email, IM) are 15¢ each with the $20/month payLo plan and the Basic Rate plan. Just divide your $20 by 15¢ for your answer (133 email messages).
answered 2 years, 1 month ago
by
Dan L.
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