► The payLo Service Preserver Program lets you keep your Virgin Mobile account active for one year without a payment. The Service Preserver Program does not provide any minutes, messages or web access. The Service Preserver Program can only be used with the Basic Rate plan and cannot be used with any other payLo or Beyond Talk plan. You still need to keep a balance in your account to use your phone according to your Basic Rate plan. The money you add to your account to qualify for Service Preserver Program is yours to pay for calling, texting, messages, web access, ringtones, etc.
► System Update: Service Preserver Program
• Monthly Plan Customers: Effective 12/31/12, Monthly Plan customers will no longer be eligible for the $90 Service Preserver offering.
• Pay As You Go Customers: Effective 12/31/12, Pay As You Go Plan customers who want to take advantage of the Service Preserver offering must
add the $90 to their account all at one time (in one single transaction).
► Virgin Mobile's offer for the Basic Rate plan, also known as Pay As You Go, expired as of Jun. 24, 2013. The Basic Rate plan is no longer available to new customers nor to current customers wishing to switch plans.
Current customers with the Basic Rate plan active in an account will be grandfathered and can keep the plan until the plan is discontinued as long as they don't change plans or let their accounts expire. If a current customer with an active Basic Rate plan changes to a monthly plan($20, $30, or $40 per month) the Basic Rate plan will no longer be available to them.
answered 3 months, 1 week ago