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Customer Questions & Answers for
payLo Plans

Get great value out of every minute and take total control of your spending. Get minutes as low as 5¢ when you buy Minute Packs with Roll Forward Minutes. Add Messaging Packs and Mobile Web to create your perfect plan.
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6,205 Answers
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Questions & Answers for payLo Plans

Question
Can I not buy a monthly plan and only buy the minutes
asked 4 months, 3 weeks ago
by
Kevin
on payLo Plans
1 answer
Answers
answer 1
Sorry, the phones only work when you have a plan.
answered 4 months, 2 weeks ago
by
Dan L.
Question
can you use paylo newphone on the add 20. every 9 0 daya
asked 4 months, 3 weeks ago
by
shirleydodson
on payLo Plans
1 answer
Answers
answer 1
The Basic Rate plan is not available on all payLo phones. It should work with the Samsung Montage and Samsung Entro since they are older phones. You'll be prompted to change plans if you try to move your Basic Rate plan to an unsupported payLo phone. You can dial *86 on your Virgin Mobile phone or click 'SUPPORT' at the top of this page and ask Virgin Mobile's Customer Care.
answered 4 months, 3 weeks ago
by
Dan L.
Question
Are calls between US and Canada included in the pay lo unlimited minutes?
asked 4 months, 3 weeks ago
by
Ma. Sylvia Santos
on payLo Plans
1 answer
Answers
answer 1
Only for calls you receive from Canada.

• The Beyond Talk and payLo plans only cover domestic calls and domestic messages with phones within the USA. You can still make international calls with
   any plan at additional cost.

• There are no international plans at Virgin Mobile.

• Receiving an international call takes your regular minutes but there are no additional charges to receive an international call.

• There are additional charges to MAKE international calls using any Beyond Talk plan. International calls are charged at the international per-minute rate
   for the country you're calling PLUS your standard airtime rate(minutes). ►For the international per-minute rate that you are calling, scroll down the Beyond
   Talk page to 'International Rates' then select the country's region in the 'Select A Region' menu.◄
    http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans/overview/

• International text messages cost 15¢ each, inbound and outbound. International picture messages are not available.

• You can make international calls with any Beyond Talk or payLo phone with an active account.
   So, you will need $$ in your Virgin Mobile account before making any international calls. Click 'Top-Up' at the top of this page to use a credit/debit card,
   PayPal, or Virgin Mobile Top-Up card to put money into your Virgin Mobile account before sending an international call.

• Learn how to make international calls from your mobile phone

   Make international calls the same way you would from any other phone. Dial 011 + the country code + the city code + the phone number.
   http://virginmobileusa.custhelp.com/app/answers/detail/a_id/2070/
answered 4 months, 3 weeks ago
by
Dan L.
Question
how many text message can you make on 20dollar plan
asked 5 months ago
by
bill bonamo
on payLo Plans
2 answers
Answers
answer 1
Virgin Mobile and Walmart now have an unlimited talk or unlimited text deal for new customers only. You MUST buy a payLo phone from Walmart. Then go online to Walmart.com and buy the "Virgin payLo $20 Web" TopUp card. You can choose Unlimited Minutes (includes 50 messages) or Unlimited Messages (includes 50 minutes). This special card is only available at Walmart and only works with payLo phones from Walmart. This is a new plan that was introduced July 1, 2014.
answered 4 months, 3 weeks ago
by
Dan L.
answer 2
That depends on the balance in your Virgin Mobile account. The $20/month plan provides 400 minutes of domestic calling every month. That's all. Text messages cost extra.

Text messages cost 15¢ each. Charges for text messages come out of your Virgin Mobile account. You must have money in your Virgin Mobile account BEFORE you can send or receive text messages. To see or add to the balance in your Virgin Mobile account on your phone select MY ACCOUNT on the menu. You can also click TOP-UP at the top of this web page. Use a Virgin Mobile Top-Up card(s), credit/debit card, or PayPal account to add money to your Virgin Mobile account before you send/receive text messages.
answered 5 months ago
by
Dan L.
Question
Do you have a package for just text messages? I don't need it for web access or for talking.
asked 5 months ago
by
Austin
on payLo Plans
2 answers
Answers
answer 1
Virgin Mobile and Walmart now have an unlimited talk or unlimited text deal for new customers only. You MUST buy a payLo phone from Walmart. Then go online to Walmart.com and buy the "Virgin payLo $20 Web" TopUp card. You can choose Unlimited Minutes (includes 50 messages) or Unlimited Messages (includes 50 minutes). This special card is only available at Walmart and only works with payLo phones from Walmart. This is a new plan that was introduced July 1, 2014.
answered 4 months, 3 weeks ago
by
Dan L.
answer 2
► There is no 'text only' plan at this time.

The closest match for you would be either the $35/month Beyond Talk plan or the payLo $40/month. Both plans have unlimited text messaging and
the lowest amount of minutes and web access.

- $35/month Beyond Talk plan has 300 minutes talk, PLUS unlimited messaging, and web access. You'll need a Beyond Talk phone, too.
http://www.virginmobileusa.com/legal/terms-of-service-virgin-mobile#beyond_talk_plans

-$40/month payLo plan has unlimited calling minutes, unlimited messages(text, email, IM, picture), 50mb of web access. You'll need a payLo phone, too
http://www.virginmobileusa.com/legal/general-terms-and-conditions-paylo#40_unlimited_plan
answered 5 months ago
by
Dan L.
Question
I do alot of talking so what is the best plan for me
asked 4 months, 3 weeks ago
by
Carolyn
on payLo Plans
2 answers
Answers
answer 1
Virgin Mobile and Walmart now have an unlimited talk or unlimited text deal for new customers only. You MUST buy a payLo phone from Walmart. Then go online to Walmart.com and buy the "Virgin payLo $20 Web" TopUp card. You can choose Unlimited Minutes (includes 50 messages) or Unlimited Messages (includes 50 minutes). This special card is only available at Walmart and only works with payLo phones from Walmart. This is a new plan that was introduced July 1, 2014.
answered 4 months, 3 weeks ago
by
Dan L.
answer 2
You didn't mention how many minutes you talk in a month nor if you do any text messaging or access the internet. So, let's just say that all you need is talk minutes.

If you use your cell phone less than 7 hours(400 minutes) per month then choose the $20/month plan. Get the $30/month plan if use your cell phone less than 25 hours(1,500 minutes) per month. For unlimited minutes and unlimited messages every month, get the $40/month payLo plan if you need. All payLo plans require a payLo phone from Virgin Mobile.

payLo is Virgin Mobile's value brand. There are 3 payLo plans for the payLo phones. All the payLo monthly plans will only work with the payLo phones. None of the payLo phones are smartphones. All plans from Virgin Mobile include Caller ID, Call Waiting, 3-Way Conference Calling(most phones), Call Forwarding(most phones), and Voicemail. Pick the payLo plan and payLo phone that comes closest to your needs.

   payLo                    Monthly Talk                  Messages                         Web Access
    Plans                       Minutes                 (Text and Picture messages)
      • $40/month          UNLIMITED                 UNLIMITED                            50MB
      • $30/month            1,500                         1,500                                  30MB
      • $20/month             400                               *                                        *
      *Text messages cost 15¢ each, picture messages 25¢ each, web access $1.50/MB

   The payLo plans and the payLo phones are described at: http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/
answered 4 months, 3 weeks ago
by
Dan L.
Question
do you have just a talk plan
asked 4 months, 3 weeks ago
by
Carolyn
on payLo Plans
2 answers
Answers
answer 1
Virgin Mobile and Walmart now have an unlimited talk or unlimited text deal for new customers only. You MUST buy a payLo phone from Walmart. Then go online to Walmart.com and buy the "Virgin payLo $20 Web" TopUp card. You can choose Unlimited Minutes (includes 50 messages) or Unlimited Messages (includes 50 minutes). This special card is only available at Walmart and only works with payLo phones from Walmart. This is a new plan that was introduced July 1, 2014.
answered 4 months, 3 weeks ago
by
Dan L.
answer 2
You didn't mention how many minutes you talk in a month nor if you do any text messaging or access the internet. So, let's just say that all you need is talk minutes.

If you use your cell phone less than 7 hours(400 minutes) per month then choose the $20/month plan. Get the $30/month plan if use your cell phone less than 25 hours(1,500 minutes) per month. For unlimited minutes and unlimited messages every month, get the $40/month payLo plan if you need. All payLo plans require a payLo phone from Virgin Mobile.

payLo is Virgin Mobile's value brand. There are 3 payLo plans for the payLo phones. All the payLo monthly plans will only work with the payLo phones. None of the payLo phones are smartphones. All plans from Virgin Mobile include Caller ID, Call Waiting, 3-Way Conference Calling(most phones), Call Forwarding(most phones), and Voicemail. Pick the payLo plan and payLo phone that comes closest to your needs.

   payLo                    Monthly Talk                  Messages                         Web Access
    Plans                       Minutes                 (Text and Picture messages)
      • $40/month          UNLIMITED                 UNLIMITED                            50MB
      • $30/month            1,500                         1,500                                  30MB
      • $20/month             400                               *                                        *
      *Text messages cost 15¢ each, picture messages 25¢ each, web access $1.50/MB

   The payLo plans and the payLo phones are described at: http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/
answered 4 months, 3 weeks ago
by
Dan L.
Question
Do you have a better talk plan just for talking
asked 4 months, 3 weeks ago
by
Carolyn
on payLo Plans
1 answer
Answers
answer 1
You didn't mention how many minutes you talk in a month nor if you do any text messaging or access the internet. So, let's just say that all you need is talk minutes.

If you use your cell phone less than 7 hours(400 minutes) per month then choose the $20/month plan. Get the $30/month plan if use your cell phone less than 25 hours(1,500 minutes) per month. For unlimited minutes and unlimited messages every month, get the $40/month payLo plan if you need. All payLo plans require a payLo phone from Virgin Mobile.

payLo is Virgin Mobile's value brand. There are 3 payLo plans for the payLo phones. All the payLo monthly plans will only work with the payLo phones. None of the payLo phones are smartphones. All plans from Virgin Mobile include Caller ID, Call Waiting, 3-Way Conference Calling(most phones), Call Forwarding(most phones), and Voicemail. Pick the payLo plan and payLo phone that comes closest to your needs.

   payLo                    Monthly Talk                  Messages                         Web Access
    Plans                       Minutes                 (Text and Picture messages)
      • $40/month          UNLIMITED                 UNLIMITED                            50MB
      • $30/month            1,500                         1,500                                  30MB
      • $20/month             400                               *                                        *
      *Text messages cost 15¢ each, picture messages 25¢ each, web access $1.50/MB

   The payLo plans and the payLo phones are described at: http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/
answered 4 months, 3 weeks ago
by
Dan L.
Question
I need a inexpensive plan for emergencies only, how much it will cost me, long time ago I had a plan with vm cost me $15 every 45 days, still availabl
asked 4 months, 4 weeks ago
by
Bansi Butta
Pasco, WA 99301
on payLo Plans
1 answer
Answers
answer 1
payLo is Virgin Mobile's value brand. There are 3 payLo plans for the payLo phones. All the payLo monthly plans will only work with the payLo phones. None of the payLo phones are smartphones. All plans from Virgin Mobile include Caller ID, Call Waiting, 3-Way Conference Calling(most phones), Call Forwarding(most phones), and Voicemail.

   payLo                    Monthly Talk                  Messages                         Web Access
    Plans                       Minutes                 (Text and Picture messages)
      • $40/month          UNLIMITED                 UNLIMITED                            50MB
      • $30/month            1,500                         1,500                                  30MB
      • $20/month             400                               *                                        *
      *Text messages cost 15¢ each, picture messages 25¢ each, web access $1.50/MB

   The payLo plans and the payLo phones are described at: http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/
answered 4 months, 3 weeks ago
by
Dan L.
Question
can i use my own cellphone (I have an HTC Amaze) or does it have to be a phone from Virgin Mobile
asked 4 months, 4 weeks ago
by
Bob
Missouri
on payLo Plans
1 answer
Answers
answer 1
Sorry, unlocked phones and phones from other carriers will not work with Beyond Talk plans. The Beyond Talk plans are only available when setting up a Beyond Talk phone from Virgin Mobile USA. You must use a phone from Virgin Mobile USA for service.

See more info at: http://www.virginmobileusa.com/resources/CTIAFAQ.pdf

Virgin Mobile USA phones are available on this website, at local stores, and elsewhere. Click 'Find a Store' at the top of this page for local nearby stores.
► See the current Beyond Talk phones at: http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans/overview/#overview

Virgin Mobile now takes trade-ins. When shopping for a phone on this website click on the GET PAID TO TRADE tab.

Note, if you use Internet Explorer or Firefox you can search these ASK & ANSWERS by using the Search box above these questions.
answered 4 months, 3 weeks ago
by
Dan L.
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