Looking for Answers about this Product?

Customer Questions & Answers for
payLo Plans

Get great value out of every minute and take total control of your spending. Get minutes as low as 5¢ when you buy Minute Packs with Roll Forward Minutes. Add Messaging Packs and Mobile Web to create your perfect plan.
Customer Questions & Answers:
5,415 Questions
 | 
6,184 Answers
Overall Rating:
3.394 out of 5
3.4
out of
5
Product Details

Questions & Answers for payLo Plans

Question
do you have family plans?
add my teenage son with his own phone and number , to my account , at a discount rate?
asked 4 months, 1 week ago
by
brian ray eldred
on payLo Plans
1 answer
Answers
answer 1
Sorry, there are no family plans here. It is not possible to add another line to any account nor share minutes. Each phone gets its own account.
Virgin Mobile answered your question in the FAQs: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5777

Virgin Mobile USA is part of the Sprint Prepaid Group of Sprint. Sprint has family plans.

Note, if you use Internet Explorer or Firefox you can search these ASK & ANSWERS by using the Search box above these questions.
answered 4 months, 1 week ago
by
Dan L.
Question
can you upgrade from standard paylo to Virgin Android Rise and transfer service.. keeping the same number
asked 4 months, 1 week ago
by
Angie
Madison, OH
on payLo Plans
1 answer
Answers
answer 1
Yes. Buy the Beyond Talk phone. Then do a phone swap from your payLo phone to the Beyond Talk phone. You'll be prompted to change to a Beyond Talk plan.

PHONE SWAP
Swap your Virgin Mobile phone online

If you're a current Virgin Mobile customer and you've bought a new phone, you'll need to do a phone swap to switch your mobile number to the new device. There is no charge to complete this transaction online.

Simply click here to log into My Account [MANAGE MY ACCOUNT at the top of this web page] with your phone number and 6-digit PIN. Choose Swap Phones from the 'I Want To...' menu on the right of the Account Overview tab. Next, you will need to enter the ESN number from your new phone and follow the steps to complete the phone swap.

CHANGING PLANS
You can easily change plans but there are some things that you need to know before switching plans. Here is your answer from the Help FAQs at http://virginmobileusa.custhelp.com

You can change plans as your needs change as long as your account is active. And you will lose any unused minutes when you switch plans. So it's a good idea to use up all your minutes before you make the switch, according to the Help FAQs. Note that you will not be able to return to any expired plan (no longer offered) if you decide to change plans.

http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3324/kw/switching

HERE'S HOW
Log into your account. [MANAGE MY ACCOUNT at the top of this page.] On the Account Overview tab click on 'Change My Plan'. From there you can see the plans that are available for your phone and change it, if necessary.

Or click 'SUPPORT' at the top of this page and ask Virgin Mobile's Customer Care.
• The payLo plans are only available when setting up a payLo phone from Virgin Mobile USA. None of the payLo phones have Android.
See the current payLo phones at: http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/#overview

• The Beyond Talk plans are only available when setting up a Beyond Talk phone from Virgin Mobile USA.
See the current Beyond Talk phones at: http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans/overview/
answered 4 months, 1 week ago
by
Dan L.
Question
I'm still on minute2minute plan, which is fine for me. If I buy a new phone, will plan have to change?
asked 4 months, 1 week ago
by
A.Dickens
Texas
on payLo Plans
1 answer
Answers
answer 1
You should dial *86 on your Virgin Mobile phone or click 'SUPPORT' at the top of this page and ask Virgin Mobile's Customer Care by email or phone call. All questions and answers on this board are from fellow Virgin Mobile customers. We help each other out here. Virgin Mobile staff monitor the content but generally don't comment here

The Kyocera S2100 was the only phone for legacy plans like yours. Unfortunately, it has been discontinued on this website. Some may still be available at stores or elsewhere online. Once again, you should contact Virgin Mobile before buying another phone.
answered 4 months, 1 week ago
by
Dan L.
Question
For paylo plan, how many minutess does $5 or $10 top up gives
asked 4 months, 1 week ago
by
Mary
on payLo Plans
1 answer
Answers
answer 1
You must pay the full amount of your plan every month for your calling, messaging, and data services to continue. A partial payment will not extend your month. A partial payment will only add that dollar amount to your Virgin Mobile account.

• You won't be able to send/receive calls if you run out of minutes before the end of your month UNLESS you have money in your Virgin Mobile account.
  Your messaging and web access will continue until the end of your month.
  Additional minutes are 10¢ each. Charges for additional minutes come out of your Virgin Mobile account. Use a Virgin Mobile Top-Up card(s), credit/debit
  card, or PayPal account to add money to your Virgin Mobile account before you run out of minutes. You can get up to 100 minutes for $10 before the end of your month. ($10÷10¢=100)

• You can also start your next month early to get all your minutes again. Top-Up your account as usual. Select the RESTART MY PLAN button.

To see or add to the balance in your Virgin Mobile account on your phone select MY ACCOUNT on the menu or click MANAGE MY ACCOUNT at the top of this page.

Note, if you use Internet Explorer or Firefox you can search these ASK & ANSWERS by using the Search box above these questions.
Virgin Mobile account.
answered 4 months, 1 week ago
by
Dan L.
Question
How do I transfer my contact info from my old phone to my new phone?
asked 4 months, 1 week ago
by
mcbeauchamp
on payLo Plans
1 answer
Answers
answer 1
That depends on the features on your new and old phones. Virgin Mobile doesn't have any facilities to transfer contacts. Transferring contacts falls to the features of the sending and receiving phone such as VCF files, USB cable, microSD card, Bluetooth. Some phones let you transfer contacts, music, photos, etc. using USB cables, microSD card, Bluetooth, etc. Syncing Google Android and Apple iTunes accounts are also useful. There is no standard method between all brands/models. You may need to use a computer.

Search for 'TRANSFER' and 'CONTACTS' in Virgin Mobile's FAQs by clicking SUPPORT at the top of this web page, scroll down the page and click on // SEE ALL FREQUENTLY ASKED QUESTIONS. Or go to http://virginmobileusa.custhelp.com/
Exporting contacts saved on your Android device: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5712/

See your user manual at: http://www.virginmobileusa.com/phone-manuals-guides

Note, if you use Internet Explorer or Firefox you can search these ASK & ANSWERS by using the Search box above these questions.
answered 4 months, 1 week ago
by
Dan L.
Question
can i add ten dollars to get minutes if i used my 35 dollars plan minutes
I have the paylo rise phone
asked 4 months, 1 week ago
by
john
kingston
on payLo Plans
1 answer
Answers
answer 1
Yes, if you run out of minutes before the end of your month you can keep talking for 10¢ for each additional minute. All calling services will stop if you use up all your minutes before the end of your month UNLESS you have money in your Virgin Mobile account. If you have money in your Virgin Mobile account THEN additional minutes cost 10¢ each.

To see or add to the balance in your Virgin Mobile account on your phone select MY ACCOUNT on the menu. You can also click TOP-UP at the top of this web page. Use a Virgin Mobile Top-Up card(s), credit/debit card, or PayPal account to add money to your Virgin Mobile account before you need additional minutes.
answered 4 months, 1 week ago
by
Dan L.
Question
do I need to buy time before I acdivate
asked 4 months, 2 weeks ago
by
pat
on payLo Plans
1 answer
Answers
answer 1
No. All payLo plans last a month after your payment.
answered 4 months, 2 weeks ago
by
Dan L.
Question
can i get the 5 dollar monthly plan with a $10 payLo card?
asked 4 months, 2 weeks ago
by
John Sertle
on payLo Plans
1 answer
Answers
answer 1
Sorry, all the Beyond Talk AND payLo plans are month-to-month. You must start one of the Beyond Talk or payLo plans for service. All services on your plan end at the end of your month unless you continue services by Topping-Up your Virgin Mobile account with the dollar amount of your plan. There are currently no plans available for $5 per month. Virgin Mobile Top-Up cards are used to pay the amount of your plan or to add money to your account.

There are 6 plans available from Virgin Mobile. All plans from Virgin Mobile include Caller ID, Call Waiting, 3-Way Conference Calling(most phones), Call Forwarding(most phones), and Voicemail.

PAYLO PLANS
payLo is Virgin Mobile's value brand. There are 3 payLo plans for the payLo phones. All the payLo monthly plans will only work with the payLo phones. None of the payLo phones are smartphones.

   payLo                    Monthly Talk                  Messages                         Web Access
    Plans                       Minutes                 (Text and Picture messages)
      • $40/month          UNLIMITED                 UNLIMITED                            50MB
      • $30/month            1,500                         1,500                                  30MB
      • $20/month             400                               *                                        *
      *Text messages cost 15¢ each, picture messages 25¢ each, web access $1.50/MB

   The payLo plans and the payLo phones are described at: http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/

BEYOND TALK PLANS
All of the Beyond Talk plans feature Unlimited Web, Unlimited Data, and Unlimited Domestic Messaging(Text, IM, Email, Picture messages) - with varying number of domestic Talk Minutes - starting at just $35/month. And the device lineup starts with Apple iPhones and includes affordable Android™-powered 3G and 4G phones from top manufacturers - HTC, Kyocera, LG, and Samsung.

   Beyond Talk          Monthly Talk              Messages                             Web Access
       Plans                    Minutes              (Text, IM, Email, Picture)
      • $55/month          UNLIMITED               UNLIMITED                             UNLIMITED
      • $45/month            1,200                     UNLIMITED                             UNLIMITED
      • $35/month             300                       UNLIMITED                             UNLIMITED
   The Beyond Talk plans and phones are described at: http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans/overview/#overview
answered 4 months, 2 weeks ago
by
Dan L.
Question
is the year plan still offered?
asked 4 months, 2 weeks ago
by
Judy Herron
on payLo Plans
1 answer
Answers
answer 1
Sorry, all the current Beyond Talk AND payLo plans are month-to-month. Near the end of your month you should get a Virgin Alert reminder that it's time to Top-Up. You can use a Virgin Mobile Top-Up card, credit/debit card, or a PayPal account to pay for your next month of service. Select MY ACCOUNT on your phone or click TOP-UP at the top of this web page to start the process.

If you are worried about missing your payment date you can pay up to one month in advance.
http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5571

Or you can set Auto Top-Up to automatically pay every month from your credit/debit card or PayPal account.
http://virginmobileusa.custhelp.com/app/answers/detail/a_id/926

EXPIRED BASIC RATE PLAN
The payLo Service Preserver Program is still available but only for those customers that still have the Basic Rate Plan. The payLo Service Preserver Program lets you keep your Virgin Mobile account active for one year without a payment. The Service Preserver Program does not provide any minutes, messages or web access. The Service Preserver Program can only be used with the Basic Rate plan and cannot be used with any other payLo or Beyond Talk plan. You still need to keep a balance in your account to use your phone according to your Basic Rate plan. The money you add to your account to qualify for Service Preserver Program is yours to pay for calling, texting, messages, web access, ringtones, etc.

http://www.virginmobileusa.com/legal/terms-of-service-paylo#paylo_service_preserver_program
http://www.virginmobileusa.com/help-support/1yearofservice.html

► System Update: Service Preserver Program
     • Monthly Plan Customers: Effective 12/31/12, Monthly Plan customers will no longer be eligible for the $90 Service Preserver offering.
     • Pay As You Go Customers: Effective 12/31/12, Pay As You Go Plan customers who want to take advantage of the Service Preserver offering must
       add the $90 to their account all at one time (in one single transaction).
       http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5745

► Virgin Mobile's offer for the Basic Rate plan, also known as Pay As You Go, expired as of Jun. 24, 2013. The Basic Rate plan is no longer available to new customers nor to current customers wishing to switch plans.

Current customers with the Basic Rate plan active in an account will be grandfathered and can keep the plan until the plan is discontinued as long as they don't change plans or let their accounts expire. If a current customer with an active Basic Rate plan changes to a monthly plan($20, $30, or $40 per month) the Basic Rate plan will no longer be available to them.
answered 4 months, 2 weeks ago
by
Dan L.
Question
can i text with the 20dollar to go plan??
asked 4 months, 2 weeks ago
by
danielle
on payLo Plans
1 answer
Answers
answer 1
Yes, you can send and receive text messages but they cost extra. The $20/month plan provides 400 minutes of domestic calling every month. That's all.

Text messages cost 15¢ each. Charges for text messages come out of your Virgin Mobile account. You must have money in your Virgin Mobile account BEFORE you can send or receive text messages. To see or add to the balance in your Virgin Mobile account on your phone select MY ACCOUNT on the menu. You can also click TOP-UP at the top of this web page. Use a Virgin Mobile Top-Up card(s), credit/debit card, or PayPal account to add money to your Virgin Mobile account before you send/receive text messages.
answered 4 months, 2 weeks ago
by
Dan L.
Product Details