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Customer Questions & Answers for
payLo Plans

Get great value out of every minute and take total control of your spending. Get minutes as low as 5¢ when you buy Minute Packs with Roll Forward Minutes. Add Messaging Packs and Mobile Web to create your perfect plan.
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6,173 Answers
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Questions & Answers for payLo Plans

Question
can i change my number
asked 4 months, 1 week ago
by
monica
on payLo Plans
1 answer
Answers
answer 1
Yes.

► Virgin Mobile answered your question in the FAQs:

    Change your existing Virgin Mobile phone number
    You can change your current Virgin Mobile phone number for a $10.00 fee. Simply log into My Account, go to the Settings & Preferences section, select Change Phone
     from the right-hand navigation and walk through the guided steps.

    Important Info to Remember:

    - You will be charged $10.00 from your cash balance to complete this phone number change.
    - Once you change your Virgin Mobile phone number, you cannot get your old phone number back.
    - You're only allowed to change your phone number once every 24 hours using our website.
    http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5659

► Use a Virgin Mobile Top-Up card(s), credit/debit card, or PayPal account to add money to your Virgin Mobile account before you change your phone number.
    To see or add to the balance in your Virgin Mobile account on your phone select MY ACCOUNT on the menu or click MANAGE MY ACCOUNT at the top of
    this page.

Note, you can find many more answers in the FAQs by clicking SUPPORT at the top of this web page, scroll down the page and click on // SEE ALL FREQUENTLY ASKED QUESTIONS.
answered 4 months, 1 week ago
by
Dan L.
Question
Can I use it in canada
asked 4 months, 1 week ago
by
Norm
on payLo Plans
1 answer
Answers
answer 1
Sorry, no. Virgin Mobile USA phones work strictly within the USA.

Virgin Mobile USA phones use the Sprint Nationwide Network which extends ONLY throughout the 48 U.S contiguous states, Hawaii, Washington DC, Puerto Rico, and US Virgin Islands. The Virgin Mobile USA phones do not roam across other phone networks either. For these reasons the Virgin Mobile USA phones work strictly within the USA and when located outside the USA, will not send/receive calls or messages nor provide web access. There are no options available to use Virgin Mobile USA phones outside the USA.
answered 4 months, 1 week ago
by
Dan L.
Question
paylo 40 and 30
Does the paylo $40 plan include unltd anytime minutes? Does the $30 plan deduct text and minutes from the same 1,500 total?
asked 4 months, 1 week ago
by
Ann
on payLo Plans
1 answer
Answers
answer 1
Yes, the $40 per month payLo plan provides unlimited minutes for calls to any phone within the USA during your month of service. You also get unlimited text messaging with any phone within the USA. You can even send text messages to landline phones; your message will be read aloud for these phones. All plans from Virgin Mobile include Caller ID, Call Waiting, 3-Way Conference Calling(most phones), Call Forwarding(most phones), and Voicemail.

Only calls, incoming and receiving, are deducted from your minutes on the $30 per month plan. The 1,500 Messages on your plan include incoming and receiving text messages and picture messages.

payLo is Virgin Mobile's value brand. There are 3 payLo plans for the payLo phones. All the payLo monthly plans will only work with the payLo phones. None of the payLo phones are smartphones.

   payLo                    Monthly Talk                  Messages                         Web Access
    Plans                       Minutes                 (Text and Picture messages)
      • $40/month          UNLIMITED                 UNLIMITED                            50MB
      • $30/month            1,500                         1,500                                  30MB
      • $20/month             400                               *                                        *
      *Text messages cost 15¢ each, picture messages 25¢ each, web access $1.50/MB

   The payLo plans and the payLo phones are described at: http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/
answered 4 months, 1 week ago
by
Dan L.
Question
Which phones work best?
I have assurance wireless phone that I recive 250 mins & 250 text a month free.I want to buy a new phone but have no idea of the type of paylo phone will work with this service.
asked 4 months, 1 week ago
by
Maxine D SMITH
FT.WAYNE,IN
on payLo Plans
1 answer
Answers
answer 1
All the payLo phones are compatible with the Assurance Wireless plans. They are all good, basic phones. Get the payLo phone with the features you like.

You can buy Virgin Mobile USA phones on this website, elsewhere online, or at a local store. It doesn't matter where you buy the phone as long as it is one of the payLo phones mentioned. The current Beyond Talk phones will not work with Assurance Wireless plans.

See the current payLo phones at:         http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/#overview

Click 'Find a Store' at the top of this page for nearby stores that sell Virgin Mobile phones.

You can find other answers on the Assurance Wireless website at: http://www.assurancewireless.com/

For the most accurate answer click 'SUPPORT' at the top of this page and ask Virgin Mobile's Customer Care.
answered 4 months, 1 week ago
by
Dan L.
Question
can I link 2 phone numbers to 1 number
I would like to have my cell phone number and my home number go to the same mobile phone
asked 4 months, 1 week ago
by
robert milliman
on payLo Plans
1 answer
Answers
answer 1
You just described Call Forwarding, a service where calls to a phone are forwarded to a second phone. Call Forwarding may be available on your home phone.

All plans from Virgin Mobile include Caller ID, Call Forwarding(most phones), Call Waiting, 3-Way Conference Calling(most phones), and Voicemail. Call forwarding is available for Virgin Mobile and Assurance Wireless customers that have been migrated to Virgin Mobile's new system.

You should be able to use Call Forwarding if it is mentioned in the User Manual for your phone. See your user manual at: http://www.virginmobileusa.com/phone-manuals-guides

System Update: Call Forwarding
There's no additional charge to use the Call Forwarding feature. Any forwarded call will just be charged according to your current service plan.
http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5757

For further details and the most accurate answer click 'SUPPORT' at the top of this page and ask Virgin Mobile's Customer Care.
answered 4 months, 1 week ago
by
Dan L.
Question
is call forwarding availbe
asked 4 months, 1 week ago
by
seeker
on payLo Plans
1 answer
Answers
answer 1
All plans from Virgin Mobile include Caller ID, Call Forwarding(most phones), Call Waiting, 3-Way Conference Calling(most phones), and Voicemail. Call forwarding is available for Virgin Mobile and Assurance Wireless customers that have been migrated to Virgin Mobile's new system.

You should be able to use Call Forwarding if it is mentioned in the User Manual for your phone. See your user manual at: http://www.virginmobileusa.com/phone-manuals-guides

System Update: Call Forwarding
  There's no additional charge to use the Call Forwarding feature. Any forwarded call will just be charged according to your current service plan.
    http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5757

For further details and the most accurate answer click 'SUPPORT' at the top of this page and ask Virgin Mobile's Customer Care.
answered 4 months, 1 week ago
by
Dan L.
Question
Can I use my own/current Android 4G LTE phone for the Paylo plan?
Currently have SPRINT, LG Android Viper 4G LTE phone.

Can I use this phone with any of the PayLo plans?

Do I get penalized on the monthly charge for using my current phone?
asked 4 months, 1 week ago
by
Joe Blake
Orange County, CA
on payLo Plans
1 answer
Answers
answer 1
Sorry, no.

• The payLo plans are only available when setting up a payLo phone from Virgin Mobile USA.
See more info at: http://www.virginmobileusa.com/resources/CTIAFAQ.pdf
See the current payLo phones at: http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/#overview

• Phones from other carriers will not work with payLo plans.

Virgin Mobile USA phones are available on this website, at local stores, and elsewhere. It doesn't matter where you buy the phone as long as it is one of the payLo phones from Virgin Mobile USA. Click 'Find A Store' at the top of this page for local nearby stores.

Virgin Mobile now takes trade-ins on certain phones. When shopping for a phone on this website click on the GET PAID TO TRADE tab.
answered 4 months, 1 week ago
by
Dan L.
Question
$5 discount
Does the $5 discount per month apply if you set up your contract where the monthly fee is charged to a credit card automatically once a month?
asked 4 months, 1 week ago
by
Pam
on payLo Plans
1 answer
Answers
answer 1
First of all, there are no contracts here. You can leave anytime you like.

Yes, there is a $5 per month discount for Auto Pay but the discount is only available for the Apple iPhones from Virgin Mobile USA.

http://www.virginmobileusa.com/iphone
http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5696

AUTO TOP-UP or AUTO PAY
Use it to pay for my Monthly Plan and any other monthly charges
This is the easiest way to pay for your monthly charges. By selecting this option, you authorize Virgin Mobile to automatically charge your monthly recurring charges, plus any applicable taxes, to your registered payment method every month on your monthly service date.
REVIEW OR EDIT YOUR CREDIT CARD SETTINGS

Here's how to do it.
1. Click MANAGE MY ACCOUNT at the top of this web page.
2. Click on the Setting & Preference tab.
3. Click // EDIT CREDIT CARD SETTINGS

ADJUST AUTO PAY
To adjust your Auto Pay, select either of these options:
• Use it to pay for my Monthly Plan and any other monthly charges
• I don't want to use it to pay for my Monthly Plan or any other monthly charges
answered 4 months, 1 week ago
by
Dan L.
Question
Can I use a iPhones I already have from other Provider?
I have iPhone 4S from AT&T, would like to use your $35/line plan for three lines. Can I use these phones and get contract-free plan from Virginmobileusa?
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User submitted photo
asked 4 months, 1 week ago
by
Greg
on payLo Plans
1 answer
Answers
answer 1
► Sorry, unlocked phones and phones from other carriers will not work with Virgin Mobile plans. The payLo and Beyond Talk plans are only available when      setting up a phone from Virgin Mobile USA. You must use a phone from Virgin Mobile USA for service.

    Virgin Mobile answered your question in the FAQs:  http://virginmobileusa.custhelp.com/app/answers/detail/a_id/896
    See more info at:                                                         http://www.virginmobileusa.com/resources/CTIAFAQ.pdf

    Virgin Mobile USA phones are available on this website, at local stores, and elsewhere. Click 'Find a Store' at the top of this page for local nearby stores.

    Virgin Mobile now takes trade-ins. When shopping for a phone on this website click on the GET PAID TO TRADE tab.

► Sorry, there are no family plans here. It is not possible to add another line to any account nor share minutes. Each phone gets its own account.
    Virgin Mobile answered your question in the FAQs: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5777

    Virgin Mobile USA is part of the Sprint Prepaid Group of Sprint. Sprint has family plans.

Note, if you use Internet Explorer or Firefox you can search these ASK & ANSWERS by using the Search box above these questions.
answered 4 months, 1 week ago
by
Dan L.
Question
Can I keep my old number?
asked 4 months, 1 week ago
by
Naomi
on payLo Plans
1 answer
Answers
answer 1
► Yes, usually you can keep your old phone number when switching to Virgin Mobile.
See the following FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/895
answered 4 months, 1 week ago
by
Dan L.
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