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Customer Questions & Answers for
payLo Plans

Get great value out of every minute and take total control of your spending. Get minutes as low as 5¢ when you buy Minute Packs with Roll Forward Minutes. Add Messaging Packs and Mobile Web to create your perfect plan.
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Questions & Answers for payLo Plans

Question
which phones are available for pay as you go
asked 3 months, 1 week ago
by
Rosa
montreal
on payLo Plans
2 answers
Answers
answer 1
Virgin Mobile's offer for the Basic Rate plan, also known as Pay As You Go, expired as of Jun. 24, 2013. The Basic Rate plan is no longer available to new customers nor to current customers wishing to switch plans.

Current customers with the Basic Rate plan active in an account will be grandfathered and can keep the plan until the plan is discontinued as long as they don't change plans or let their accounts expire. If a current customer with an active Basic Rate plan changes to a monthly plan($20, $30, or $40 per month) the Basic Rate plan will no longer be available to them.
answered 3 months, 1 week ago
by
Dan L.
answer 2
See the current payLo phones at: http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/#overview
                                                       http://www.virginmobileusa.com/shop/cell-phones/#/sort_love/view_grid/plan_paylo/
answered 3 months, 1 week ago
by
Dan L.
Question
Is it possible to get a smart phone that doesn't have a required data package attatched to it?
asked 3 months, 1 week ago
by
B
on payLo Plans
1 answer
Answers
answer 1
All the smartphones from Virgin Mobile USA use the Beyond Talk plans. All Beyond Talk plans include unlimited data and web access.

There are 6 plans available from Virgin Mobile. All plans from Virgin Mobile include Caller ID, Call Waiting, 3-Way Conference Calling(most phones), Call Forwarding(most phones),and Voicemail. Pick the plan and phone that comes closest to your needs.

payLo is Virgin Mobile's value brand. There are 3 payLo plans for the payLo phones. All the payLo monthly plans will only work with the payLo phones. None of the payLo phones are smartphones.

   payLo                Monthly Talk               Messages                         Web Access
   Plans                    Minutes              (Text, IM, Email, Picture)
      • $40/month    UNLIMITED                UNLIMITED                            50MB
      • $30/month       1,500                      1,500                                  30MB
      • $20/month          400                         *                                           *
      *Text, email, IM messages cost 15¢ each, picture messages 25¢ each, web access $1.50/MB, Virgin XL 15¢/day

   The payLo plans and the payLo phones are described at: http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/

All of the Beyond Talk plans feature Unlimited Web, Unlimited Data, and Unlimited Domestic Messaging(Text, IM, Email, Picture messages) - with varying number of domestic Talk Minutes - starting at just $35/month.

   Beyond Talk          Monthly Talk          Messages                      Web Access
   Plans                        Minutes          (Text, IM, Email, Picture)
      • $55/month          UNLIMITED           UNLIMITED                      UNLIMITED
      • $45/month          1,200                   UNLIMITED                      UNLIMITED
      • $35/month             300                   UNLIMITED                      UNLIMITED
   The Beyond Talk plans and phones are described at: http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans/overview/#overview
answered 3 months, 1 week ago
by
Dan L.
Question
can i use the pay lo plan on my virgin moblie rise phone
asked 3 months, 1 week ago
by
mary
ks
on payLo Plans
1 answer
Answers
answer 1
• The payLo plans are only available when setting up a payLo phone from Virgin Mobile USA. None of the payLo phones have Android.
See the current payLo phones at: http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/#overview

• Only the Beyond Talk plans are available when setting up a Beyond Talk phone such as the Kyocera Rise from Virgin Mobile USA.
See the current Beyond Talk phones at: http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans/overview/

Virgin Mobile USA phones are available on this website, at local stores, and elsewhere. It doesn't matter where you buy the phone as long as it is one of the payLo phones from Virgin Mobile USA. Click 'Find A Store' at the top of this page for local nearby stores.
See more info at: http://www.virginmobileusa.com/resources/CTIAFAQ.pdf

Virgin Mobile now takes trade-ins. When shopping for a phone on this website click on the GET PAID TO TRADE tab.
answered 3 months, 1 week ago
by
Dan L.
Question
im awaiting to TOP UP to another phone and need a new number. awaiting a response now. how long will the wait be?
Secondly, this other phone is on "emergency phone calls only."
asked 3 months, 1 week ago
by
Super Fly 247,
Washington, State
on payLo Plans
1 answer
Answers
answer 1
This is not customer support. All questions and answers on this board are from fellow Virgin Mobile customers. We help each other out here. Virgin Mobile staff monitor the content but generally don't comment here.

For the most accurate answer click 'Support' at the top of this page and ask Virgin Mobile's Customer Care via phone or email. You can dial *86 on your Virgin Mobile phone, too. You can also click LIVE CHAT on the left side of this web page, if available.
answered 3 months, 1 week ago
by
Dan L.
Question
What Means "NaN"?
What does NaN mean re: # of texts available ?
asked 3 months, 1 week ago
by
John M Meiller
on payLo Plans
1 answer
Answers
answer 1
If your plan does not include messages, you may see NaN on your text messages available.
answered 3 months, 1 week ago
by
Dan L.
Question
Can I buy a new phone and have a "minute to minute" plan only, with no internet?
asked 3 months, 1 week ago
by
Susan
on payLo Plans
1 answer
Answers
answer 1
There are 6 plans available from Virgin Mobile. All plans from Virgin Mobile include Caller ID, Call Waiting, 3-Way Conference Calling(most phones), Call Forwarding(most phones),and Voicemail. Pick the plan and phone that comes closest to your needs. All the current plans from Virgin Mobile are monthly and there are no "minute to minute" plans.

payLo is Virgin Mobile's value brand. There are 3 payLo plans for the payLo phones. All the payLo monthly plans will only work with the payLo phones.

   payLo                          Monthly Talk Minutes                         Messages                               Web Access
   Plans                                                                                (Text, IM, Email, Picture)
   • $40/month                     UNLIMITED                                       UNLIMITED                                   50MB
   • $30/month                           1,500                                              1,500                                        30MB
   • $20/month                             400                                                   *                                                *
      *Text, email, IM messages cost 15¢ each, picture messages 25¢ each, web access $1.50/MB, Virgin XL 15¢/day

The payLo plans and the payLo phones are described at:  http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/

All of the Beyond Talk plans feature Unlimited Web, Unlimited Data, and Unlimited Domestic Messaging(Text, IM, Email, Picture messages) - with varying number of domestic Talk Minutes - starting at just $35/month. And the device lineup starts with Apple iPhones and includes affordable Android™-powered 3G and 4G phones from top manufacturers - Kyocera, LG, and Samsung.

   Beyond Talk               Monthly Talk Minutes                      Messages                                   Web Access                 
         Plans                                                                    (Text, IM, Email, Picture)
   • $55/month                          UNLIMITED                              UNLIMITED                                  UNLIMITED
   • $45/month                            1,200                                     UNLIMITED                                  UNLIMITED
   • $35/month                              300                                      UNLIMITED                                  UNLIMITED
The Beyond Talk plans and phones are described at: http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans/overview/#overview
answered 3 months, 1 week ago
by
Dan L.
Question
PHONES
CAN I SET UP any phone with my pay as u go plan? if not , why?
asked 3 months, 2 weeks ago
by
alan
nyc
on payLo Plans
1 answer
Answers
answer 1
• The payLo plans are only available when setting up a payLo phone from Virgin Mobile USA. None of the payLo phones have Android.
See the current payLo phones at: http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/#overview

• Phones from other carriers will not work with payLo plans nor Beyond Talk plans.

Virgin Mobile USA phones are available on this website, at local stores, and elsewhere. It doesn't matter where you buy the phone as long as it is one of the payLo phones from Virgin Mobile USA. Click 'Find A Store' at the top of this page for local nearby stores.
See more info at: http://www.virginmobileusa.com/resources/CTIAFAQ.pdf

Virgin Mobile now takes trade-ins. When shopping for a phone on this website click on the GET PAID TO TRADE tab.
answered 3 months, 1 week ago
by
Dan L.
Question
Where do I find plans. I have a phone that I pay $20.00 every 90 days. How much a minute?
how can I talk to a human being when I call 611 and I want to know where do I go to find what plans there are available.
asked 3 months, 1 week ago
by
Carol Seeger
Racine, WI
on payLo Plans
1 answer
Answers
answer 1
There are 6 plans available from Virgin Mobile. All plans from Virgin Mobile include Caller ID, Call Waiting, 3-Way Conference Calling(most phones), Call Forwarding(most phones),and Voicemail. Pick the plan and phone that comes closest to your needs.

payLo is Virgin Mobile's value brand. There are 3 payLo plans for the payLo phones. All the payLo monthly plans will only work with the payLo phones.

   payLo                          Monthly Talk Minutes                         Messages                               Web Access
   Plans                                                                                (Text, IM, Email, Picture)
   • $40/month                     UNLIMITED                                       UNLIMITED                                   50MB
   • $30/month                           1,500                                              1,500                                        30MB
   • $20/month                             400                                                   *                                                *
      *Text, email, IM messages cost 15¢ each, picture messages 25¢ each, web access $1.50/MB, Virgin XL 15¢/day

The payLo plans and the payLo phones are described at:  http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/

All of the Beyond Talk plans feature Unlimited Web, Unlimited Data, and Unlimited Domestic Messaging(Text, IM, Email, Picture messages) - with varying number of domestic Talk Minutes - starting at just $35/month. And the device lineup starts with Apple iPhones and includes affordable Android™-powered 3G and 4G phones from top manufacturers - Kyocera, LG, and Samsung.

   Beyond Talk               Monthly Talk Minutes                      Messages                                   Web Access                 
         Plans                                                                    (Text, IM, Email, Picture)
   • $55/month                          UNLIMITED                              UNLIMITED                                  UNLIMITED
   • $45/month                            1,200                                     UNLIMITED                                  UNLIMITED
   • $35/month                              300                                      UNLIMITED                                  UNLIMITED
The Beyond Talk plans and phones are described at: http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans/overview/#overview

Virgin Mobile's offer for the Basic Rate plan, also known as Pay As You Go, expired as of Jun. 24, 2013. The Basic Rate plan is no longer available to new customers nor to current customers wishing to switch plans. Current customers with the Basic Rate plan active in an account will be grandfathered and can keep the plan until the plan is discontinued as long as they don't change plans or let their accounts expire. If you are a current customer with an active Basic Rate plan then you are like charged 25¢ per minute. There are older expired versions of the Basic Rate plan with different rates. Select MY ACCOUNT on your phone or click on MANAGE MY ACCOUNT at the top of this page to log into your Virgin Mobile account to review your plan rate.
answered 3 months, 1 week ago
by
Dan L.
Question
does long distance cover puerto rico?
asked 3 months, 1 week ago
by
gaby
albarran
on payLo Plans
1 answer
Answers
answer 1
Yes.
answered 3 months, 1 week ago
by
Dan L.
Question
i purchased a pay lo phone for friend out of state is my name or contact associated with the phone in any way?
asked 3 months, 1 week ago
by
davif framm
on payLo Plans
1 answer
Answers
answer 1
No. When your friend starts a payLo plan then it will be associated with them.
answered 3 months, 1 week ago
by
Dan L.
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