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Customer Questions & Answers for
payLo Plans

Get great value out of every minute and take total control of your spending. Get minutes as low as 5¢ when you buy Minute Packs with Roll Forward Minutes. Add Messaging Packs and Mobile Web to create your perfect plan.
Customer Questions & Answers:
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6,089 Answers
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Questions & Answers for payLo Plans

Question
I need email capability, Google Search, Navigation (like GPS). Does this plan offer that?
asked 2 years, 2 months ago
by
Lisa
Utah
on payLo Plans
2 answers
Answers
answer 1
Virgin Mobile answered your question in the FAQs:

After March 31st, 2014, you will no longer have the ability to access any of your email accounts through the Email (or Email+IM) application that was made available to many feature phones in the past. The Email+IM application was not included on newer payLo phones such as the Samsung Entro, Kyocera Brio, and Kyocera Kona.

This change only affects the following payLo feature phones. Beyond Talk Android and Apple iPhones are not affected.
• Kyocera Brio
• Kyocera S2100
• Kyocera S2300
• LG Rumor 2
• LG Rumor Touch
• LG 101
• LG LG200
• Samsung Montage
• Samsung Restore / M575

For further details and solutions see the following FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5819
answered 3 months, 1 week ago
by
Dan L.
answer 2
Yes, but the phone has to support those functions, too. The LG 101 does not have GPS. Otherwise, all the current payLo phones can do all those things.

See all the user manuals at: http://www.virginmobileusa.com/phone-manuals-guides
answered 2 years, 2 months ago
by
Dan L.
Question
30MB web access is that enought to check email a few times a day?
asked 2 years, 6 months ago
by
metro123
phoenix
on payLo Plans
2 answers
Answers
answer 1
Virgin Mobile answered your question in the FAQs:

After March 31st, 2014, you will no longer have the ability to access any of your email accounts through the Email (or Email+IM) application that was made available to many feature phones in the past. The Email+IM application was not included on newer payLo phones such as the Samsung Entro, Kyocera Brio, and Kyocera Kona.

This change only affects the following payLo feature phones. Beyond Talk Android and Apple iPhones are not affected.
• Kyocera Brio
• Kyocera S2100
• Kyocera S2300
• LG Rumor 2
• LG Rumor Touch
• LG 101
• LG LG200
• Samsung Montage
• Samsung Restore / M575

For further details and solutions see the following FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5819
answered 3 months, 1 week ago
by
Dan L.
answer 2
Yes.
answered 2 years, 6 months ago
by
Dan L.
Question
Are 1500 texts the same as 1500 e-mails on the $30 plan?
asked 11 months ago
by
dzappala
on payLo Plans
2 answers
Answers
answer 1
Virgin Mobile answered your question in the FAQs:

After March 31st, 2014, you will no longer have the ability to access any of your email accounts through the Email (or Email+IM) application that was made available to many feature phones in the past. The Email+IM application was not included on newer payLo phones such as the Samsung Entro, Kyocera Brio, and Kyocera Kona.

This change only affects the following payLo feature phones. Beyond Talk Android and Apple iPhones are not affected.
• Kyocera Brio
• Kyocera S2100
• Kyocera S2300
• LG Rumor 2
• LG Rumor Touch
• LG 101
• LG LG200
• Samsung Montage
• Samsung Restore / M575

For further details and solutions see the following FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5819
answered 3 months, 1 week ago
by
Dan L.
answer 2
The $30/month payLo plan provides a total of 1,500 domestic(USA only) messages during your month of service. Messages include Text, IM, Email, and Picture messages, incoming /outbound. Additional text, email, IM messages cost 15¢ each, picture messages 25¢ each.

   payLo                          Monthly Talk Minutes                         Messages                               Web Access                 Virgin XL
   Plans                                                                                (Text, IM, Email, Picture)
   • $40/month                     UNLIMITED                                       UNLIMITED                                   50MB                    UNLIMITED
   • $30/month                           1,500                                            1,500                                        30MB                    UNLIMITED
   • $20/month                           400                                                 *                                                *                                *
      *Text, email, IM messages cost 15¢ each, picture messages 25¢ each, web access $1.50/MB, Virgin XL 15¢/day

The payLo plans and the payLo phones are described at:  http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/
payLo is Virgin Mobile's value brand. There are 3 payLo plans for the payLo phones. All the payLo monthly plans will only work with the payLo phones.
answered 11 months ago
by
Dan L.
Question
does it cost extra for emails and picture mail in the paylo talk and text plan?
asked 2 years, 10 months ago
by
jojo
on payLo Plans
2 answers
Answers
answer 1
Virgin Mobile answered your question in the FAQs:

After March 31st, 2014, you will no longer have the ability to access any of your email accounts through the Email (or Email+IM) application that was made available to many feature phones in the past. The Email+IM application was not included on newer payLo phones such as the Samsung Entro, Kyocera Brio, and Kyocera Kona.

This change only affects the following payLo feature phones. Beyond Talk Android and Apple iPhones are not affected.
• Kyocera Brio
• Kyocera S2100
• Kyocera S2300
• LG Rumor 2
• LG Rumor Touch
• LG 101
• LG LG200
• Samsung Montage
• Samsung Restore / M575

For further details and solutions see the following FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5819
answered 3 months, 1 week ago
by
Dan L.
answer 2
Emails and picture messages count as part of the 1,500 messages on the Talk & Text plan.

$30/Month Talk And Text Plan:

Offer includes 1500 domestic voice minutes, 1500 domestic messages (text, picture, IM and email), 30 MB of data and unlimited access to Virgin XL service. Additional Services: domestic voice minutes: 10¢/minute; text, email, and IM: 15¢/message; picture messages: 25¢/message; web access: $1.50/MB. International Text Message: 20¢ to send and 10¢ to receive. Unused services expire at the end of each monthly period and may not be used in subsequent months.

http://www.virginmobileusa.com/legal/terms-of-service-paylo#30_1500_min_per_month_plan
answered 2 years, 10 months ago
by
Dan L.
Question
What does E-mail cost for one time use when on the basic prog
asked 2 years, 8 months ago
by
Joel
on payLo Plans
2 answers
Answers
answer 1
Virgin Mobile answered your question in the FAQs:

After March 31st, 2014, you will no longer have the ability to access any of your email accounts through the Email (or Email+IM) application that was made available to many feature phones in the past. The Email+IM application was not included on newer payLo phones such as the Samsung Entro, Kyocera Brio, and Kyocera Kona.

This change only affects the following payLo feature phones. Beyond Talk Android and Apple iPhones are not affected.
• Kyocera Brio
• Kyocera S2100
• Kyocera S2300
• LG Rumor 2
• LG Rumor Touch
• LG 101
• LG LG200
• Samsung Montage
• Samsung Restore / M575

For further details and solutions see the following FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5819
answered 3 months, 1 week ago
by
Dan L.
answer 2
Unless your phone already has the email app you will need to get it via the Downloads page. You'll need to turn on Virgin XL to download: 15¢
http://virginmobileusa.custhelp.com/app/answers/detail/a_id/2310

You will need web access to send/receive email: $1.50/mb
answered 2 years, 7 months ago
by
Dan L.
Question
do you need to have data plan to recieve e-mails from your work computer
asked 3 years, 4 months ago
by
ray
on payLo Plans
2 answers
Answers
answer 1
Virgin Mobile answered your question in the FAQs:

After March 31st, 2014, you will no longer have the ability to access any of your email accounts through the Email (or Email+IM) application that was made available to many feature phones in the past. The Email+IM application was not included on newer payLo phones such as the Samsung Entro, Kyocera Brio, and Kyocera Kona.

This change only affects the following payLo feature phones. Beyond Talk Android and Apple iPhones are not affected.
• Kyocera Brio
• Kyocera S2100
• Kyocera S2300
• LG Rumor 2
• LG Rumor Touch
• LG 101
• LG LG200
• Samsung Montage
• Samsung Restore / M575

For further details and solutions see the following FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5819
answered 3 months, 1 week ago
by
Dan L.
answer 2
The current Beyond Talk and most of the payLo phones include email clients that can sync email on your phone with your PC via POP3 or IMAP.

See all the user manuals at: http://www.virginmobileusa.com/phone-manuals-guides
answered 2 years, 3 months ago
by
Dan L.
Question
On the PayLo 1500 plan, do the 500 messages include e-mail?
asked 3 years, 9 months ago
by
Christine
on payLo Plans
2 answers
Answers
answer 1
Virgin Mobile answered your question in the FAQs:

After March 31st, 2014, you will no longer have the ability to access any of your email accounts through the Email (or Email+IM) application that was made available to many feature phones in the past. The Email+IM application was not included on newer payLo phones such as the Samsung Entro, Kyocera Brio, and Kyocera Kona.

This change only affects the following payLo feature phones. Beyond Talk Android and Apple iPhones are not affected.
• Kyocera Brio
• Kyocera S2100
• Kyocera S2300
• LG Rumor 2
• LG Rumor Touch
• LG 101
• LG LG200
• Samsung Montage
• Samsung Restore / M575

For further details and solutions see the following FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5819
answered 3 months, 1 week ago
by
Dan L.
answer 2
Yes, the messages include text, email, IM, and picture messages on the $30/month payLo plan.
answered 2 years, 3 months ago
by
Dan L.
Question
Do the Paylo plans 'messages' include TXT, IM, Pix, Video & email like my previous VM plan?
asked 3 years, 9 months ago
by
Tricia
on payLo Plans
2 answers
Answers
answer 1
Virgin Mobile answered your question in the FAQs:

After March 31st, 2014, you will no longer have the ability to access any of your email accounts through the Email (or Email+IM) application that was made available to many feature phones in the past. The Email+IM application was not included on newer payLo phones such as the Samsung Entro, Kyocera Brio, and Kyocera Kona.

This change only affects the following payLo feature phones. Beyond Talk Android and Apple iPhones are not affected.
• Kyocera Brio
• Kyocera S2100
• Kyocera S2300
• LG Rumor 2
• LG Rumor Touch
• LG 101
• LG LG200
• Samsung Montage
• Samsung Restore / M575

For further details and solutions see the following FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5819
answered 3 months, 1 week ago
by
Dan L.
answer 2
The $30/month plan includes 1,500 text, IM, Email, and picture messages. Text, IM, Email messages cost 15¢ each and picture messages cost 25¢ each on the $20/month and Basic Rate plans.
answered 2 years, 3 months ago
by
Dan L.
Question
Do email & im messages (i.e. gmail, yahoo etc) count toward text messages or MB
asked 3 years, 8 months ago
by
Mary
on payLo Plans
2 answers
Answers
answer 1
Virgin Mobile answered your question in the FAQs:

After March 31st, 2014, you will no longer have the ability to access any of your email accounts through the Email (or Email+IM) application that was made available to many feature phones in the past. The Email+IM application was not included on newer payLo phones such as the Samsung Entro, Kyocera Brio, and Kyocera Kona.

This change only affects the following payLo feature phones. Beyond Talk Android and Apple iPhones are not affected.
• Kyocera Brio
• Kyocera S2100
• Kyocera S2300
• LG Rumor 2
• LG Rumor Touch
• LG 101
• LG LG200
• Samsung Montage
• Samsung Restore / M575

For further details and solutions see the following FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5819
answered 3 months, 1 week ago
by
Dan L.
answer 2
Email, IM, Text, and Picture messages count as messages. Only web access count as mb.
answered 2 years, 3 months ago
by
Dan L.
Question
Is messaging the same as texting?
asked 3 years, 4 months ago
by
Patricia
Indiana
on payLo Plans
2 answers
Answers
answer 1
Virgin Mobile answered your question in the FAQs:

After March 31st, 2014, you will no longer have the ability to access any of your email accounts through the Email (or Email+IM) application that was made available to many feature phones in the past. The Email+IM application was not included on newer payLo phones such as the Samsung Entro, Kyocera Brio, and Kyocera Kona.

This change only affects the following payLo feature phones. Beyond Talk Android and Apple iPhones are not affected.
• Kyocera Brio
• Kyocera S2100
• Kyocera S2300
• LG Rumor 2
• LG Rumor Touch
• LG 101
• LG LG200
• Samsung Montage
• Samsung Restore / M575

For further details and solutions see the following FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5819
answered 3 months, 1 week ago
by
Dan L.
answer 2
Messaging includes text, email, and instant messaging.
answered 2 years, 3 months ago
by
Dan L.
Product Details