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payLo Plans

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Questions & Answers for payLo Plans

Question
How do i suspend the service if my phone was stolen??
asked 2 months, 3 weeks ago
by
Alan
on payLo Plans
1 answer
Answers
answer 1
From Virgin Mobile's webpage:

If your phone is lost or stolen, Virgin Mobile's got you covered so don't panic. Take another look around and try to find your phone. (It'll always be in the last place you look, right?)

If you still can't locate it, let us know right away and we'll suspend service to the phone. That way, once your service is suspended, no one can use up your remaining balance. We can offer you a replacement phone at a really low price and can usually have it to you in just a few days. We'll also transfer any remaining balance in your account to your replacement phone. So, no worries.
1. Click MANAGE MY ACCOUNT at the top of this web page.
2. Click on the Phone, Apps & More tab.
3. Click LOST YOUR PHONE?
4. Click the SUSPEND MY ACCOUNT button.

http://www.virginmobileusa.com/lost-or-stolen-phone-replacement
answered 2 months, 3 weeks ago
by
Dan L.
Question
Are picture texts included
in the 1500 texts allowed in the $30 a month Pay Lo plan?
asked 2 months, 3 weeks ago
by
Nunya
on payLo Plans
1 answer
Answers
answer 1
Yes, picture messages are part of the 1,500 Messages on the $30/month payLo plan.

It also depends which plan and phone you choose and where you are sending the picture. Your friend's phone & plan must be capable of receiving a picture message, too.

• Picture messages are part of the messages on all the Beyond Talk plans, the $40/month payLo plan, and $30/month payLo plan. Picture messages cost 25¢ each with the $20/month plan.

• The Samsung Entro, Kyocera Jax, and LG 101 phone do not have a camera. They are not capable of sending nor receiving pictures messages, except the Entro. Although the new Samsung Entro doesn't have a camera it can send and receive picture messages, depending on your plan. All the other payLo and Beyond Talk phones can send/receive picture messages, depending on your plan.

• You can only send and receive picture messages in the United States. International picture messages are not available.
answered 2 months, 3 weeks ago
by
Dan L.
Question
Is there a discount for having the amount deducted each month?
asked 2 months, 4 weeks ago
by
John Papas
on payLo Plans
1 answer
Answers
answer 1
You can get a $5 per month discount on your Beyond Talk plan with Virgin Mobile's Apple iPhones. Offer available only on the iPhones.

http://www.virginmobileusa.com/iphone
http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5696
answered 2 months, 4 weeks ago
by
Dan L.
Question
Can you switch from a beyond talk plan to a paylo plan?
asked 2 months, 4 weeks ago
by
Gaye Brennan
on payLo Plans
1 answer
Answers
answer 1
Yes. Buy a payLo phone. Then do a Phone Swap from your Beyond Talk phone to the payLo phone. You'll be prompted to change plans.

According to the Terms and Conditions:

• Virgin Mobile and payLo accounts are maintained separately. If you switch between a Virgin Mobile service plan and a payLo service plan, your Virgin Mobile or payLo account (as applicable) may be closed and you may be given a new Virgin Mobile or payLo account (as applicable).

• you may switch current service plans, including between Virgin Mobile and payLo. When you switch service plans, you will not receive a refund of any portion of any previously paid service charges and you will lose all of your remaining unused minutes, messages, and data allotment.

• Some service plans are available only on certain phones.
http://www.virginmobileusa.com/legal/general-terms-and-conditions-no-annual-contract

• The payLo plans are only available when setting up a payLo phone from Virgin Mobile USA. None of the payLo phones have Android.
See the current payLo phones at: http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/#overview

• The Beyond Talk plans are only available when setting up a Beyond Talk phone from Virgin Mobile USA.
See the current Beyond Talk phones at: http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans/overview/

PHONE SWAP
There are some things that you need to know before switching plans. Here is your answer from the Help FAQs at http://virginmobileusa.custhelp.com

You can change plans as your needs change as long as your account is active. And you will lose any unused minutes when you switch plans. So it's a good idea to use up all your minutes before you make the switch, according to the Help FAQs. Note that you will not be able to return to any expired plan (no longer offered) if you decide to change plans.

http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3324/kw/switching

HERE'S HOW
Log into your account. [MANAGE MY ACCOUNT at the top of this page.] On the Account Overview tab click on 'Change My Plan'. From there you can see the plans that are available for your phone and change it, if necessary.

Or click 'SUPPORT' at the top of this page and ask Virgin Mobile's Customer Care.
answered 2 months, 4 weeks ago
by
Dan L.
Question
pay lo
what virgin phones can be use with pay lo plans i have kyocera virgin phone can i use pay lo cards with thate phone
asked 2 months, 4 weeks ago
by
morse
elkhart in
on payLo Plans
1 answer
Answers
answer 1
payLo PHONES
• The payLo plans are only available when setting up a payLo phone from Virgin Mobile USA.
►►See the current payLo phones at: http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/#overview

• Only the Beyond Talk plans are available when setting up a Beyond Talk phone. The Beyond Talk plans are only available when setting up a Beyond Talk
phone from Virgin Mobile USA.
See the current Beyond Talk phones at: http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans/overview/

Virgin Mobile USA phones are available on this website, at local stores, and elsewhere. It doesn't matter where you buy the phone as long as it is one of the payLo phones from Virgin Mobile USA. Click 'Find A Store' at the top of this page for local nearby stores.

See more info at: http://www.virginmobileusa.com/resources/CTIAFAQ.pdf

Virgin Mobile now takes trade-ins. When shopping for a phone on this website click on the GET PAID TO TRADE tab.

CARDS
Virgin Mobile Top-Up cards are one way to pay for your payLo or Beyond Talk service. You can use Virgin Mobile Top-Up cards to pay for any Virgin Mobile plan unless mentioned on the card. You can also use a credit/debit card, or PayPal account to pay for your monthly service.

Click 'Top-Up' on this page or select MY ACCOUNT on your phone's menu to start the payment process.
answered 2 months, 4 weeks ago
by
Dan L.
Question
texting
can I text someone from a PC computer. Out of coverage range in New Mexico, but have access to internet.
asked 2 months, 4 weeks ago
by
David Wayne Jourdan
on payLo Plans
1 answer
Answers
answer 1
Yes. Send an email from your computer as a text message to a Virgin Mobile phone: mobile-number@vmobl.com
answered 2 months, 4 weeks ago
by
Dan L.
Question
iPhone 4
Can I use an old virgin mobile iphone 4 with the PayLo plans?
asked 2 months, 4 weeks ago
by
Kevin
Austin, TX
on payLo Plans
1 answer
Answers
answer 1
Sorry, no.

All the iPhones are and have been Beyond Talk phones. Of course, you can try if you like.

Log into your account. [MANAGE MY ACCOUNT at the top of this page.] On the Account Overview tab click on 'Change My Plan'. From there you can see the plans that are available for your phone and change it, if necessary.

Or click 'SUPPORT' at the top of this page and ask Virgin Mobile's Customer Care.
answered 2 months, 4 weeks ago
by
Dan L.
Question
Is there a standby rate where the phone is basicllyout of service but you can keep your phone #?
asked 3 months ago
by
George Kisluk
parent
on payLo Plans
1 answer
Answers
answer 1
No. But there is a work around. To keep your phone number, all you need to do is make a payment for the amount of your plan within 150 days after your last payment.

You must pay the full amount of your plan every month for your calling, messaging, and data services to continue. All calling, messaging, and data services will stop on your phone at the end of your month unless Virgin Mobile receives your full payment for your plan. All services will resume when you make your next monthly payment.

You will lose your phone number and any balance in your account 150 days after your last payment. "You will have 150 days after your last payment ... to add money to your account to prevent cancellation, loss of all funds comprising your account balance and your telephone number."
http://www.virginmobileusa.com/legal/important-service-product-information.html
answered 3 months ago
by
Dan L.
Question
How do I unblock a number?
For some reason or some how I blocked a very important number in my contacts. How do I unblock it?
asked 3 months ago
by
Maureen
on payLo Plans
1 answer
Answers
answer 1
You didn't say if you blocked a number for calls or for messages

CALL BLOCKING
Call blocking is not available on Virgin Mobile. But the caller's phone number will appear on-screen while the phone is ringing. Their name will appear on-screen if their phone number is in the Contact List on your phone.
http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5660

• Android and Apple apps may be available elsewhere for the Beyond Talk Android phones and Apple iPhones.

• Another VM customer offered this tip, 'I found a way to block numbers. Go to the VM website and download a ringtone that is nothing but silence. There are several of them.

Create a contact for the number you want to block and create a group called 'blocked' or something similar. Assign the contact to the blocked group and use the silent ringtone for the group. When you get a call from another number you want to block it's easy to save the number to a new contact and assign to the blocked group!'

• After receiving a call you can click 'Send to Voicemail' when you have a Samsung Montage, Samsung M575, Kyocera Kona, or Kyocera Brio.

BLOCKING TEXT MESSAGES
To disable incoming text messages, click MANAGE MY ACCOUNT at the top of this page. Go to the Phone Apps & More tab. Click Edit Message Settings. From there you can enter up to 10 phone or email addresses to block. Or you can select Disable Incoming Text Messages. However, choosing this option will block all incoming text messages sent to your phone... even international texts. This means you will not be able to receive text messages on your phone, except for Virgin Alert service messages.
answered 3 months ago
by
Dan L.
Question
can we use any phone with this plan
asked 3 months ago
by
hi
on payLo Plans
1 answer
Answers
answer 1
Sorry, no.

• The payLo plans are only available when setting up a payLo phone from Virgin Mobile USA.
See the current payLo phones at: http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/#overview

• Phones from other carriers will not work with payLo plans.

Virgin Mobile USA phones are available on this website, at local stores, and elsewhere. It doesn't matter where you buy the phone as long as it is one of the payLo phones from Virgin Mobile USA. Click 'Find A Store' at the top of this page for local nearby stores.
See more info at: http://www.virginmobileusa.com/resources/CTIAFAQ.pdf

Virgin Mobile now takes trade-ins. When shopping for a phone on this website click on the GET PAID TO TRADE tab.

Generally, you will need a payLo phone from Virgin Mobile USA for a payLo plan. Phones from other carriers will not work with any Beyond Talk or payLo plan. And you will need a Beyond Talk phone from Virgin Mobile USA for a Beyond Talk plan.

Only 2 models can use any current Beyond Talk or payLo plan; the Kyocera S2300* and the LG Rumor 2*. Both phones may be available elsewhere online or at a store. Discontinued models are no longer available on this website.

► See the current payLo phones at:   http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/#overview
► See the current Beyond Talk phones at: http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans/overview/#overview

payLo, Assurance                                                                           Samsung Entro
payLo, Assurance                                                                           Samsung Montage
payLo                                                                                               Kyocera Brio
payLo                                                                                               Kyocera Kona
payLo, Assurance                                                                           LG 101*
payLo, Assurance                                                                           LG 200*
payLo, Assurance                                                                           Samsung M575*
payLo, Assurance, legacy VM plans (not Beyond Talk)                 Kyocera S2100*
All available Virgin Mobile plans, Assurance                                   Kyocera S2300*
All available Virgin Mobile plans, Assurance                                   LG Rumor 2*
All available Virgin Mobile plans, Assurance                                   Samsung M340*

Beyond Talk Plans only                                                                   Apple iPhone 4*
Beyond Talk Plans only                                                                   Apple iPhone 4s
Beyond Talk Plans only                                                                   Apple iPhone 5c
Beyond Talk Plans only                                                                   Apple iPhone 5s
Beyond Talk Plans only                                                                   BlackBerry Curve*
Beyond Talk Plans only                                                                   HTC Desire
Beyond Talk Plans only                                                                   HTC Evo V 4G*
Beyond Talk Plans only                                                                   HTC One V*
Beyond Talk Plans only                                                                   HTC Wildfire S*
Beyond Talk Plans only                                                                   Kyocera Rise
Beyond Talk Plans only                                                                   Kyocera Event
Beyond Talk Plans only                                                                   LG Rumor Touch*
Beyond Talk Plans only                                                                   LG Optimus Elite*
Beyond Talk Plans only                                                                   LG Optimus F3
Beyond Talk Plans only                                                                   LG Optimus V*
Beyond Talk Plans only                                                                   LG Optimus Slider
Beyond Talk Plans only                                                                   Motorola Triumph*
Beyond Talk Plans only                                                                   Samsung Intercept*
Beyond Talk Plans only                                                                   Samsung Galaxy S II*
Beyond Talk Plans only                                                                   Samsung Galaxy S III
Beyond Talk Plans only                                                                   Samsung Galaxy Reverb
Beyond Talk Plans only                                                                   Samsung Galaxy Ring
Beyond Talk Plans only                                                                   Samsung Galaxy Victory
Beyond Talk Plans only                                                                   Chaser*
Beyond Talk Plans only                                                                   Venture*
Beyond Talk Plans only                                                                   ZTE Awe
Beyond Talk Plans only                                                                   ZTE Reef
Beyond Talk Plans only                                                                   ZTE Supreme
*discontinued models
answered 3 months ago
by
Dan L.
Product Details