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Customer Questions & Answers for
payLo Plans

Get great value out of every minute and take total control of your spending. Get minutes as low as 5¢ when you buy Minute Packs with Roll Forward Minutes. Add Messaging Packs and Mobile Web to create your perfect plan.
Customer Questions & Answers:
5,415 Questions
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6,184 Answers
Overall Rating:
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Questions & Answers for payLo Plans

Question
Can I switch a beyond talk phone to a paylo plan?
asked 3 years, 3 months ago
by
Todd
on payLo Plans
1 answer
Answers
answer 1
Virgin Mobile phones are not necessarily interchangeable between the plans. Log into your account, Setting & Preference tab, Change Plan. From there you can see if a different plan is available for your phone. Or click on Contact Us at the bottom of this page.
answered 3 years, 3 months ago
by
Dan L.
Question
If you have a Paylo Phone, and if you buy a new phone, do you still have the same plan?
asked 3 years, 3 months ago
by
559Moua
on payLo Plans
1 answer
Answers
answer 1
Yes, you may have the same plan with your new phone IF appropriate. Virgin Mobile phones are not necessarily interchangeable between Beyond Talk and payLo the plans. You cannot have a payLo plan with a Beyond Talk plan and vice versa.
answered 3 years, 3 months ago
by
Dan L.
Question
do you have a monthly plan that has unlimited talk and web?
asked 3 years, 3 months ago
by
roberta
Evansville,IN
on payLo Plans
1 answer
Answers
answer 1
You should consider the Unlimited Beyond Talk plan. Unlimited talk, text, and web access. There are no unlimited payLo plans at this time.
answered 3 years, 3 months ago
by
Dan L.
Question
What phones are compatible with this plan?
I have a Samsung SGH-t229. I have been told that various t mobile phones are compatible with this phone. Is it?
asked 3 years, 3 months ago
by
kyle
Norfolk, VA
on payLo Plans
2 answers
Answers
answer 1
Oh, and the Virgin Mobile phone must be one of the payLo phones to work with the payLo plans.
answered 3 years, 3 months ago
by
Dan L.
answer 2
Only Virgin Mobile phones can be used on the network.
answered 3 years, 3 months ago
by
Dan L.
Question
can you buy a beyond talk phone and use it with the pay lo plan
asked 3 years, 3 months ago
by
Rebecca
Roxboro North Carolina
on payLo Plans
1 answer
Answers
answer 1
I just got told that my Samsung Intercept is compatible only with Beyond Talk plans. Choose carefully.
answered 3 years, 3 months ago
by
nephariuz
Question
does top-up matter in a monthly plan?
asked 3 years, 3 months ago
by
sally
germantown, md
on payLo Plans
1 answer
Answers
answer 1
Top-Up cards are one way to pay for your plan. Top-Up cards are available at retail stores and online. You can enter the Top-Up card info on your phone or on this site. You can also pay on this site with Credit, Debit cards or PayPal.
answered 3 years, 3 months ago
by
Dan L.
Question
Can you get a beyond talk phone for the paylo plan
asked 3 years, 3 months ago
by
Aziza
on payLo Plans
3 answers
Answers
answer 1
The LG Rumor2 is the only Beyond Talk phone that can be used with a payLo plan.
answered 2 years, 5 months ago
by
Dan L.
answer 2
yes i have a paylo phone with a beyond talk plan
answered 3 years, 3 months ago
by
becky
answer 3
No - Beyond Talk phones require a Beyond Talk plan.
answered 3 years, 3 months ago
by
Bates
Question
Is a voicemail box included in the paylo plans?
asked 3 years, 3 months ago
by
Emily
on payLo Plans
1 answer
Answers
answer 1
Yes, voicemail is included with all payLo plans.
answered 3 years, 3 months ago
by
Dan L.
Question
Can I use my old phone and just buy a new SIM card? The phone is an LG optimus one
asked 3 years, 3 months ago
by
L
on payLo Plans
1 answer
Answers
answer 1
Virgin Mobile USA phones don't use SIM cards. And only Virgin Mobile phones may be used on the VMUSA network, which includes the 50 states, Puerto Rico, and the US Virgin Islands.
answered 3 years, 3 months ago
by
Dan L.
Question
does payLo require a special phone
or can you use any virgin phone?
asked 3 years, 3 months ago
by
matt
on payLo Plans
2 answers
Answers
answer 1
You must use one of the payLo phones provided by Virgin Mobile.
answered 3 years, 3 months ago
by
Dan L.
answer 2
You can use any payLo phone, or any older Virgin Mobile phone. Unfortunately, the Beyond Talk "smart" phones require a Beyond Talk Plan
answered 3 years, 3 months ago
by
Bates
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