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Customer Questions & Answers for
payLo Plans

Get great value out of every minute and take total control of your spending. Get minutes as low as 5¢ when you buy Minute Packs with Roll Forward Minutes. Add Messaging Packs and Mobile Web to create your perfect plan.
Customer Questions & Answers:
5,278 Questions
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6,044 Answers
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Questions & Answers for payLo Plans

Question
are there taxes and fees added to plan price
asked 4 months, 1 week ago
by
Ward
Miami
on payLo Plans
1 answer
Answers
answer 1
Maybe, depends where you live.

Virgin Mobile answered your question in the FAQs above:

You're charged sales tax on Top-Ups, purchases of equipment and accessories, and shipping & handling charges where required by law. The amount of tax is based on the billing address of the debit/credit card or PayPal account you use.
http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/#faqs
answered 4 months, 1 week ago
by
Dan L.
Question
Can I purchase a smart phone but use it only with a Pay Lo plan?
I don't enjoy paying the extra money for my data plan, which I've determined is unnecessary. How do I downscale this?
asked 4 months, 2 weeks ago
by
Steve Gjerdingen
on payLo Plans
1 answer
Answers
answer 1
Sorry, no.

• The payLo plans are only available when setting up a payLo phone from Virgin Mobile USA.
See the current payLo phones at: http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/#overview

Virgin Mobile USA phones are available on this website, at local stores, and elsewhere. It doesn't matter where you buy the phone as long as it is one of the payLo phones from Virgin Mobile USA. Click 'Find A Store' at the top of this page for local nearby stores.

See more info at: http://www.virginmobileusa.com/resources/CTIAFAQ.pdf

Virgin Mobile now takes trade-ins. When shopping for a phone on this website click on the GET PAID TO TRADE tab.
answered 4 months, 1 week ago
by
Dan L.
Question
How do I check minutes from my phone?
asked 4 months, 2 weeks ago
by
Carolyn
San Diego
on payLo Plans
1 answer
Answers
answer 1
Select MY ACCOUNT on your phone's menu.
answered 4 months, 1 week ago
by
Dan L.
Question
What are the charges to call US from Canada? Do domestic rates applt to call to and from Alaska?
asked 4 months, 2 weeks ago
by
Wilson
Georgia
on payLo Plans
1 answer
Answers
answer 1
Virgin Mobile USA phones work strictly within the USA.

Virgin Mobile USA phones use the Sprint Nationwide Network which extends ONLY throughout the 48 U.S contiguous states, Hawaii, Washington DC, Puerto Rico, and US Virgin Islands. The Virgin Mobile USA phones do not roam across other phone networks either. For these reasons the Virgin Mobile USA phones work strictly within the USA and when located outside the USA, will not send/receive calls or messages nor provide web access. There are no options available to use Virgin Mobile USA phones outside the USA.

When your phone is in an area covered by Virgin Mobile USA, you can send and receive calls with people in Alaska. Your phone won't work in Alaska.

► Check your COVERAGE on the top line of this webpage. This tool will tell you where your phone will work.
          OR
     Follow the link at this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3164/kw/coverage

     Be sure to select your coverage interest such as 4G LTE, 4G WiMAX, 3G Data Coverage, or Voice Coverage in the boxes above the map.

Note, if you use Internet Explorer or Firefox you can search these ASK & ANSWERS by using the Search box above these questions.
answered 4 months, 1 week ago
by
Dan L.
Question
Can I customize my plan? Like for example: Unlimited text / No talk / 1 GB Data
Can I customize my plan? Like for example: Unlimited text / No talk / 1 GB Data
asked 4 months, 2 weeks ago
by
Trevor
on payLo Plans
1 answer
Answers
answer 1
that's not available
answered 4 months, 1 week ago
by
Dan L.
Question
Can I use my old LG Optimus V
asked 4 months, 2 weeks ago
by
Alan Terhune
on payLo Plans
1 answer
Answers
answer 1
Sorry, no. Only the Beyond Talk plans are available on the LG Optimus V from Virgin Mobile USA.

Generally, you will need a payLo phone from Virgin Mobile USA for a payLo plan. And you will need a Beyond Talk phone from Virgin Mobile USA for a Beyond Talk plan.

Generally, you will need a Beyond Talk phone from Virgin Mobile USA for a Beyond Talk plan. And you will need a payLo phone from Virgin Mobile USA for a payLo plan. Phones from other carriers will not work with any Beyond Talk or payLo plan.

Only 2 models can use any current Beyond Talk or payLo plan; the Kyocera S2300 and the LG Rumor2*.
payLo, Assurance                                                                           Samsung Entro
payLo, Assurance                                                                           Samsung Montage
payLo, Assurance                                                                           Kyocera Brio
payLo, Assurance                                                                           Kyocera Kona
payLo, Assurance                                                                           LG 101*
payLo, Assurance                                                                           LG 200*
payLo, Assurance                                                                           Samsung M575*
payLo, Assurance, legacy VM plans (not Beyond Talk)                   Kyocera S2100*
All available Virgin Mobile plans, Assurance                                    Kyocera S2300*
All available Virgin Mobile plans, Assurance                                    LG Rumor 2*
All available Virgin Mobile plans, Assurance                                    Samsung M340*

Beyond Talk Plans only                                                                   Apple iPhone 4
Beyond Talk Plans only                                                                   Apple iPhone 4S
Beyond Talk Plans only                                                                   BlackBerry Curve*
Beyond Talk Plans only                                                                   HTC Evo V 4G
Beyond Talk Plans only                                                                   HTC One V
Beyond Talk Plans only                                                                   HTC Wildfire S*
Beyond Talk Plans only                                                                   Kyocera Rise
Beyond Talk Plans only                                                                   LG Rumor Touch*
Beyond Talk Plans only                                                                   LG Optimus Elite
Beyond Talk Plans only                                                                   LG Optimus V*
Beyond Talk Plans only                                                                   LG Optimus Slider
Beyond Talk Plans only                                                                   Motorola Triumph*
Beyond Talk Plans only                                                                   Samsung Intercept*
Beyond Talk Plans only                                                                   Samsung Galaxy S II
Beyond Talk Plans only                                                                   Samsung Galaxy Reverb
Beyond Talk Plans only                                                                   Chaser
Beyond Talk Plans only                                                                   Venture
*discontinued models
answered 4 months, 2 weeks ago
by
Dan L.
Question
minutes and wifi
do you still use your minutes if your on your wifi at home ?
asked 4 months, 2 weeks ago
by
mindi
on payLo Plans
1 answer
Answers
answer 1
Wi-Fi is not available on the payLo phones.

The Beyond Talk phones are Wi-Fi enabled. Wi-Fi only lets you browse the internet on your Beyond Talk phone. Calls on your phone will use your minutes. Messaging(text, IM, email, picture messages) doesn't use Wi-Fi either.
answered 4 months, 2 weeks ago
by
Dan L.
Question
If I close out a pay lo plan that has an account balance, is the balance returned to me or do I lose it?
asked 4 months, 2 weeks ago
by
Tom
on payLo Plans
1 answer
Answers
answer 1
You should use up the balance in your account. Virgin Mobile doesn't refund money.

See the Terms & Conditions at:
http://www.virginmobileusa.com/legal/general-terms-and-conditions-no-annual-contract
answered 4 months, 2 weeks ago
by
Dan L.
Question
with my paylo can i call the united kingdom
asked 4 months, 2 weeks ago
by
james
on payLo Plans
1 answer
Answers
answer 1
• The Beyond Talk and payLo plans only cover domestic calls and domestic messages to phones within the USA.

• There are no international plans at Virgin Mobile.

• Receiving an international call takes your regular minutes but there are no additional charges to receive an international call.

• There are additional charges to MAKE international calls using any payLo plan. International calls are charged at the international per-minute rate for the
   country you're calling PLUS your standard airtime rate(minutes). For the international per-minute rate that you are calling, scroll down the payLo page to
   'International Rates' then select the country's region in the 'Select A Region' menu.
    http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/#overview

   So, you will need $$ in your Virgin Mobile account before making any international calls. Click 'Top-Up' at the top of this page to use a credit/debit card,
   PayPal, or Virgin Mobile Top-Up card to put money into your Virgin Mobile account before sending an international call.

• International text messages cost 15¢ each, inbound and outbound. International picture messages are not available.

• Learn how to make international calls from your mobile phone

   Make international calls the same way you would from any other phone. Dial 011 + the country code + the city code + the phone number.
   http://virginmobileusa.custhelp.com/app/answers/detail/a_id/2070/
answered 4 months, 2 weeks ago
by
Dan L.
Question
Can I use a Galaxy SIII phone with the Paylo plan
asked 4 months, 2 weeks ago
by
Tom
on payLo Plans
1 answer
Answers
answer 1
Sorry, no.

• The payLo plans are only available when setting up a payLo phone from Virgin Mobile USA.
See the current payLo phones at: http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/#overview

• Only the Beyond Talk plans are available when setting up a Beyond Talk phone such as the Galaxy SIII.

Virgin Mobile USA phones are available on this website, at local stores, and elsewhere. It doesn't matter where you buy the phone as long as it is one of the payLo phones from Virgin Mobile USA. Click 'Find A Store' at the top of this page for local nearby stores.
See more info at: http://www.virginmobileusa.com/resources/CTIAFAQ.pdf

Virgin Mobile now takes trade-ins. When shopping for a phone on this website click on the GET PAID TO TRADE tab.
answered 4 months, 2 weeks ago
by
Dan L.
Product Details