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Customer Questions & Answers for
payLo Plans

Get great value out of every minute and take total control of your spending. Get minutes as low as 5¢ when you buy Minute Packs with Roll Forward Minutes. Add Messaging Packs and Mobile Web to create your perfect plan.
Customer Questions & Answers:
5,410 Questions
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6,177 Answers
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Questions & Answers for payLo Plans

Question
What is cost for additional line?
What would be the additional cost for a second phone on the $35 unlimited plan.
Thanks
asked 4 months, 3 weeks ago
by
Sunita
USA
on payLo Plans
1 answer
Answers
answer 1
Sorry, there are no family plans here. It is not possible to add another line to any account nor share minutes. Each phone gets its own account.
Virgin Mobile answered your question in the FAQs: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5777

Virgin Mobile USA is part of the Sprint Prepaid Group of Sprint. Sprint has family plans.

Note, if you use Internet Explorer or Firefox you can search these ASK & ANSWERS by using the Search box above these questions.
answered 4 months, 3 weeks ago
by
Dan L.
Question
Can I bring my old phone number if I switch to Virgin?
asked 4 months, 3 weeks ago
by
Polly Evans
on payLo Plans
1 answer
Answers
answer 1
► Yes, usually you can keep your old phone number when switching to Virgin Mobile.
See the following FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/895
answered 4 months, 3 weeks ago
by
Dan L.
Question
Do you need a bank account for PayLo or can it be used solely with top-up cards?
asked 4 months, 3 weeks ago
by
Mike
on payLo Plans
1 answer
Answers
answer 1
The choice is yours. Virgin Mobile Top-Up cards are one way to pay for your payLo or Beyond Talk service. You can also use a credit/debit card, or PayPal account to pay for your monthly service.

Click 'Top-Up' on this page or select MY ACCOUNT on your phone's menu to start the payment process.
answered 4 months, 3 weeks ago
by
Dan L.
Question
is text included in the 400 minutes
On the 20 dollar plan
asked 4 months, 3 weeks ago
by
Debbie
United States
on payLo Plans
1 answer
Answers
answer 1
The $20/month plan provides 400 minutes of domestic calling every month. That's all.

Text messages cost 15¢ each. Charges for text messages come out of your Virgin Mobile account. To see or add to the balance in your Virgin Mobile account on your phone select MY ACCOUNT on the menu. You can also click TOP-UP at the top of this web page. Use a Virgin Mobile Top-Up card, credit/debit card, or PayPal account to add money to your Virgin Mobile account before you send/receive text messages.
answered 4 months, 3 weeks ago
by
Dan L.
Question
Can I use my own phone on the PayLow?
asked 4 months, 3 weeks ago
by
Rob Hallam
on payLo Plans
1 answer
Answers
answer 1
Sorry, unlocked phones and phones from other carriers will not work with Beyond Talk plans. The Beyond Talk plans are only available when setting up a Beyond Talk phone from Virgin Mobile USA. You must use a phone from Virgin Mobile USA for service.

See more info at: http://www.virginmobileusa.com/resources/CTIAFAQ.pdf

Virgin Mobile USA phones are available on this website, at local stores, and elsewhere. Click 'Find a Store' at the top of this page for local nearby stores.
► See the current Beyond Talk phones at: http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans/overview/#overview

Virgin Mobile now takes trade-ins. When shopping for a phone on this website click on the GET PAID TO TRADE tab.

Note, if you use Internet Explorer or Firefox you can search these ASK & ANSWERS by using the Search box above these questions.
answered 4 months, 3 weeks ago
by
Dan L.
Question
can I use my phone in an other countrys?
asked 4 months, 3 weeks ago
by
EP.
on payLo Plans
1 answer
Answers
answer 1
Sorry, no. Virgin Mobile USA phones work strictly within the USA.

Virgin Mobile USA phones use the Sprint Nationwide Network which extends ONLY throughout the 48 U.S contiguous states, Hawaii, Washington DC, Puerto Rico, and US Virgin Islands. The Virgin Mobile USA phones do not roam across other phone networks either. For these reasons the Virgin Mobile USA phones work strictly within the USA and when located outside the USA, will not send/receive calls or messages nor provide web access. There are no options available to use Virgin Mobile USA phones outside the USA.
answered 4 months, 3 weeks ago
by
Dan L.
Question
Can I Call home from europe
asked 4 months, 3 weeks ago
by
cal
on payLo Plans
1 answer
Answers
answer 1
Sorry, no. Virgin Mobile USA phones work strictly within the USA.

Virgin Mobile USA phones use the Sprint Nationwide Network which extends ONLY throughout the 48 U.S contiguous states, Hawaii, Washington DC, Puerto Rico, and US Virgin Islands. The Virgin Mobile USA phones do not roam across other phone networks either. For these reasons the Virgin Mobile USA phones work strictly within the USA and when located outside the USA, will not send/receive calls or messages nor provide web access. There are no options available to use Virgin Mobile USA phones outside the USA.
answered 4 months, 3 weeks ago
by
Dan L.
Question
I have Pay-Lo Plan with approx $70 account balance. If I change to $20/400 min plan can VM use the balance to pay monthly charge for 3 months?
asked 4 months, 3 weeks ago
by
Diane Pillich
on payLo Plans
2 answers
Answers
answer 1
Have you tried the following?

At the end of your month when it comes time to pay for your plan:

• At the top of this page, click MANAGE MY ACCOUNT.
• On the ACCOUNT OVERVIEW tab click on PAY NOW'.
• Select "My Cash Balance"
• Then click the "Next" button.

Your monthly payment should come out of your cash balance to pay for your next month's plan.

If that doesn't work then dial *86 on your Virgin Mobile phone or click 'SUPPORT' at the top of this page and ask Virgin Mobile's Customer Care. You can also click LIVE CHAT on the left side of this web page.
answered 4 months, 2 weeks ago
by
Dan L.
answer 2
Maybe.

At the end of your current month, log into your account from your phone or on this web page.
• At the top of this page, click MANAGE MY ACCOUNT. On the Account Overview tab click on 'Restart My Plan Month'.
• On your cell phone menu, select MY ACCOUNT. Click on 'Restart My Plan Month'.

If that doesn't work then dial *86 on your Virgin Mobile phone or click 'SUPPORT' at the top of this page and ask Virgin Mobile's Customer Care. You can also click LIVE CHAT on the left side of this web page.
answered 4 months, 3 weeks ago
by
Dan L.
Question
How do I change my plan I signed up for yesterday?
I got the PayLo $20 plan yesterday and want to change it to the $30 plan with 1500 minutes of talk/texting. How do I do that?
asked 4 months, 3 weeks ago
by
Jill
on payLo Plans
1 answer
Answers
answer 1
Can you wait a month? There are some things that you need to know before switching plans. Here is your answer from the Help FAQs at http://virginmobileusa.custhelp.com

You can change plans as your needs change as long as your account is active. And you will lose any unused minutes when you switch plans. So it's a good idea to use up all your minutes before you make the switch, according to the Help FAQs. Note that you will not be able to return to any expired plan (no longer offered) if you decide to change plans.

http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3324/kw/switching

HERE'S HOW
Log into your account. [MANAGE MY ACCOUNT at the top of this page.] On the Account Overview tab click on 'Change My Plan'. From there you can see the plans that are available for your phone and change it, if necessary.

Or click 'SUPPORT' at the top of this page and ask Virgin Mobile's Customer Care.
answered 4 months, 3 weeks ago
by
Dan L.
Question
is virgin mobile nation wide
asked 4 months, 3 weeks ago
by
yolanda
on payLo Plans
1 answer
Answers
answer 1
Virgin Mobile USA phones use the Sprint Nationwide Network which extends ONLY throughout the 48 U.S contiguous states, Hawaii, Washington DC, Puerto Rico, and US Virgin Islands. The Virgin Mobile USA phones do not roam across other phone networks.

► Check your COVERAGE on the top line of this webpage.
          OR
     Follow the link at this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3164/kw/coverage

     Be sure to select your coverage interest such as 4G LTE, 4G WiMAX, 3G Data Coverage, or Voice Coverage in the boxes above the map.

Note, if you use Internet Explorer or Firefox you can search these ASK & ANSWERS by using the Search box above these questions.
answered 4 months, 3 weeks ago
by
Dan L.
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