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Customer Questions & Answers for
payLo Plans

Get great value out of every minute and take total control of your spending. Get minutes as low as 5¢ when you buy Minute Packs with Roll Forward Minutes. Add Messaging Packs and Mobile Web to create your perfect plan.
Customer Questions & Answers:
5,119 Questions
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5,822 Answers
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Questions & Answers for payLo Plans

Question
Do you have family plans?
asked 3 months, 1 week ago
by
K. Larson
St. Paul, Minnesota
on payLo Plans
1 answer
Answers
answer 1
Sorry, there are no family plans here. It is not possible to add another line to any account nor share minutes. Each phone has its own account.
Virgin Mobile answered your question in the FAQs: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5777

Note, if you use Internet Explorer or Firefox you can search these ASK & ANSWERS by using the Search box above these questions.
answered 3 months, 1 week ago
by
Dan L.
Question
how can i add a virgin mobile phone to my account
asked 3 months, 2 weeks ago
by
Linden Brundage
Cincinnati
on payLo Plans
1 answer
Answers
answer 1
Sorry, it is not possible to add another line to any account nor share minutes. Each phone has its own account.
Virgin Mobile answered your question in the FAQs: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5777

Note, if you use Internet Explorer or Firefox you can search these ASK & ANSWERS by using the Search box above these questions.
answered 3 months, 1 week ago
by
Dan L.
Question
If you are an Assurance Wireless customer, can you buy ANY Virgin Mobile cell phone and still get the free 250 talk/text or $30 unlimited plans etc?
asked 3 months, 2 weeks ago
by
Holly
Cherryville, N.C.
on payLo Plans
1 answer
Answers
answer 1
All the payLo phones are compatible with the Assurance Wireless plans. You can buy Virgin Mobile USA phones on this website, elsewhere online, or at a local store. It doesn't matter where you buy the phone as long as it is one of the payLo phones mentioned. The current Beyond Talk phones will not work with Assurance Wireless plans.

See the current payLo phones at:         http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/#overview

Click 'Find a Store' at the top of this page for nearby stores that sell Virgin Mobile phones.

You can find other answers on the Assurance Wireless website by following the link on this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3340. Then click on the FAQ tab on their website.

For the most accurate answer click 'SUPPORT' at the top of this page and ask Virgin Mobile's Customer Care.
answered 3 months, 1 week ago
by
Dan L.
Question
when is my due date
asked 3 months, 2 weeks ago
by
codyellis
corsicana
on payLo Plans
2 answers
Answers
answer 1
You can check your "Top-Up by" date on your phone by selecting MY ACCOUNT on the menu. You can also check your "Pay by" date by clicking on MANAGE MY ACCOUNT at the top of this web page.
answered 3 months, 2 weeks ago
by
Dan L.
answer 2
there is no due date.....you renew your plan when it runs out, doing it a day or two ahead keeps you running uninterrupted
answered 3 months, 2 weeks ago
by
Bubba
Question
Do you offer family plans for more than one phone on an account?
asked 3 months, 2 weeks ago
by
Johnetta
on payLo Plans
1 answer
Answers
answer 1
Sorry, there are no family plans here. It is not possible to add another line to any account nor share minutes. Each phone has its own account.
Virgin Mobile answered your question in the FAQs: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5777

Note, if you use Internet Explorer or Firefox you can search these ASK & ANSWERS by using the Search box above these questions.
answered 3 months, 2 weeks ago
by
Dan L.
Question
Can I upgrade to Kyocera Event with PayLo Virgin Mobile plan?
Can I use the Kyocera Event with PayLo plan at $38/month ?
asked 3 months, 2 weeks ago
by
Howard
Seattle,WASH.
on payLo Plans
1 answer
Answers
answer 1
Sorry, only the Beyond Talk plans are available with the Kyocera Event from Virgin Mobile USA.

• The payLo plans are only available when setting up a payLo phone from Virgin Mobile USA.
See the current payLo phones at: http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/#overview

Virgin Mobile USA phones are available on this website, at local stores, and elsewhere. Click 'Find a Store' at the top of this page for local nearby stores.
► See the current Beyond Talk phones at: http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans/overview/#overview

See more info at: http://www.virginmobileusa.com/resources/CTIAFAQ.pdf

Virgin Mobile now takes trade-ins. When shopping for a phone on this website click on the GET PAID TO TRADE tab.

Note, if you use Internet Explorer or Firefox you can search these ASK & ANSWERS by using the Search box above these questions.
answered 3 months, 2 weeks ago
by
Dan L.
Question
For the $20/month payLo plan, do you get charged for incoming texts?
asked 3 months, 2 weeks ago
by
Susan
on payLo Plans
1 answer
Answers
answer 1
Yes. Each incoming or outbound text message, email, or IM Instant Message costs 15¢ to anywhere within the USA. Picture messages are 25¢ each.
answered 3 months, 2 weeks ago
by
Dan L.
Question
can i use a phone that i own...android samsung sprint
asked 3 months, 2 weeks ago
by
debbie G
on payLo Plans
1 answer
Answers
answer 1
• The payLo plans are only available when setting up a payLo phone from Virgin Mobile USA. None of the payLo phones have Android.
See the current payLo phones at: http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/#overview

• Phones from other carriers will not work with payLo plans nor Beyond Talk plans.

Virgin Mobile USA phones are available on this website, at local stores, and elsewhere. It doesn't matter where you buy the phone as long as it is one of the payLo phones from Virgin Mobile USA. Click 'Find A Store' at the top of this page for local nearby stores.
See more info at: http://www.virginmobileusa.com/resources/CTIAFAQ.pdf

Virgin Mobile now takes trade-ins. When shopping for a phone on this website click on the GET PAID TO TRADE tab.
answered 3 months, 2 weeks ago
by
Dan L.
Question
NEED CALL FORWARD
DOES THE $20 PLAN HAVE CALL FORWARDING I NEED THE CHEAPEST PLAN JUST FOR EXTRA PHONE #

JUST WANT TO FORWARD CALL TO OTHER MOBLIE CAN I DO THAT
asked 3 months, 2 weeks ago
by
DERWIN
COLUMBUS OHIO
on payLo Plans
1 answer
Answers
answer 1
All plans from Virgin Mobile include Caller ID, Call Forwarding(most phones), Call Waiting, 3-Way Conference Calling(most phones), and Voicemail. Call forwarding is available for Virgin Mobile and Assurance Wireless customers that have been migrated to Virgin Mobile's new system.

System Update: Call Forwarding
  There's no additional charge to use the Call Forwarding feature. Any forwarded call will just be charged according to your current service plan.
    http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5757

See your user manual at: http://www.virginmobileusa.com/phone-manuals-guides

For further details and the most accurate answer click 'SUPPORT' at the top of this page and ask Virgin Mobile's Customer Care.
answered 3 months, 2 weeks ago
by
Dan L.
Question
Do you get free minutes at a certain time or day of the week like free minutes on weekends and free minutes after 9:00pm
asked 3 months, 2 weeks ago
by
Jason
on payLo Plans
2 answers
Answers
answer 1
Nope, you get the minutes on the plan you choose.
answered 3 months, 2 weeks ago
by
Bubba
answer 2
If you want unlimited minutes you should get either the $55/month Beyond Talk plan or the $40/month payLo plan both with unlimited domestic minutes with any phone within the USA at anytime.

All the other Beyond Talk and payLo plans use anytime minutes. Minutes are used anytime your phone is used for any call. 911 and Virgin Mobile customer service are the only exceptions. Minutes for all calls, incoming & outbound, will be deducted from your monthly allotment on your account according to your plan; there are no free mobile-to-mobile, Virgin-to-Virgin, weekend or night calls for any Beyond Talk nor payLo plan.

Note, if you use Internet Explorer or Firefox you can search these ASK & ANSWERS by using the Search box above these questions.
answered 3 months, 2 weeks ago
by
Dan L.
Product Details