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Customer Questions & Answers for
payLo Plans

Get great value out of every minute and take total control of your spending. Get minutes as low as 5¢ when you buy Minute Packs with Roll Forward Minutes. Add Messaging Packs and Mobile Web to create your perfect plan.
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6,226 Answers
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Questions & Answers for payLo Plans

Question
What paylo phone models are available in stores?
asked 5 months, 1 week ago
by
Dave Hopson
Big Lake, MN
on payLo Plans
1 answer
Answers
answer 1
Typically the phone is available in stores when you see the phrase "ALSO AVAILABLE IN THESE STORES" when shopping for phones on this website.
answered 5 months, 1 week ago
by
Dan L.
Question
Can I use an expired contract phone with a Virgin SIM card as pay as I go?
I live overseas, but my son lives in New York City. After his contract with Verizon expired, he went with a new company and gave me his Blackberry Bold 9930, which I have been using in Dubai. When I get to NYC this summer, can I buy a pre-paid SIM card from Virgin to use while I am in the States? I will be traveling down to GA and FLA while I'm there.
Thanks
asked 5 months, 1 week ago
by
Chris
Dubia
on payLo Plans
1 answer
Answers
answer 1
Sorry, phones and SIM cards from other carriers and unlocked phones, will not work with Beyond Talk plans. The Beyond Talk plans are only available when setting up a Beyond Talk phone from Virgin Mobile USA. You must use a phone from Virgin Mobile USA for service.

See more info at: http://www.virginmobileusa.com/resources/CTIAFAQ.pdf

Virgin Mobile USA phones are available on this website, at local stores, and elsewhere. Click 'Find a Store' at the top of this page for local nearby stores.
► See the current Beyond Talk phones at: http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans/overview/#overview

Virgin Mobile now takes trade-ins. When shopping for a phone on this website click on the GET PAID TO TRADE tab.

Note, if you use Internet Explorer or Firefox you can search these ASK & ANSWERS by using the Search box above these questions.
answered 5 months, 1 week ago
by
Dan L.
Question
I lost my phone and bought anothr one how due keep the same number
asked 5 months, 1 week ago
by
Mike
Va
on payLo Plans
1 answer
Answers
answer 1
Here's Virgin Mobile's answer from the FAQs:
Swap your Virgin Mobile phone online

If you're a current Virgin Mobile customer and you've bought a new phone, you'll need to do a phone swap to switch your mobile number to the new device. There is no charge to complete this transaction online.

Simply click here to log into My Account [MANAGE MY ACCOUNT at the top of this web page] with your phone number and 6-digit PIN. Choose Swap Phones from the 'I Want To...' menu on the right of the Account Overview tab. Next, you will need to enter the ESN number from your new phone and follow the steps to complete the phone swap.

http://virginmobileusa.custhelp.com/app/answers/detail/a_id/929

This will work as long as you bought a payLo phone from Virgin Mobile USA. payLo plans won't be available on unlocked phones and phones from other carriers.

See the current payLo phones at: http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/#overview
answered 5 months, 1 week ago
by
Dan L.
Question
Can I buy one of your better phones and keep my pay as you go plan?
asked 5 months, 1 week ago
by
jerry
on payLo Plans
1 answer
Answers
answer 1
The Basic Rate plan, also known as the Pay As You Go plan, is not available on all payLo phones. It should work with the Samsung Montage and Samsung Entro since they are older phones. It is not available on any Beyond Talk Android phone nor Apple iPhone. You'll be prompted to change plans if you try to move your Basic Rate plan to an unsupported payLo phone. You can dial *86 on your Virgin Mobile phone or click 'SUPPORT' at the top of this page and ask Virgin Mobile's Customer Care.
answered 5 months, 1 week ago
by
Dan L.
Question
Can I not buy a monthly plan and only buy the minutes
asked 5 months, 1 week ago
by
Kevin
on payLo Plans
1 answer
Answers
answer 1
Sorry, the phones only work when you have a plan.
answered 5 months, 1 week ago
by
Dan L.
Question
can you use paylo newphone on the add 20. every 9 0 daya
asked 5 months, 2 weeks ago
by
shirleydodson
on payLo Plans
1 answer
Answers
answer 1
The Basic Rate plan is not available on all payLo phones. It should work with the Samsung Montage and Samsung Entro since they are older phones. You'll be prompted to change plans if you try to move your Basic Rate plan to an unsupported payLo phone. You can dial *86 on your Virgin Mobile phone or click 'SUPPORT' at the top of this page and ask Virgin Mobile's Customer Care.
answered 5 months, 2 weeks ago
by
Dan L.
Question
Are calls between US and Canada included in the pay lo unlimited minutes?
asked 5 months, 2 weeks ago
by
Ma. Sylvia Santos
on payLo Plans
1 answer
Answers
answer 1
Only for calls you receive from Canada.

• The Beyond Talk and payLo plans only cover domestic calls and domestic messages with phones within the USA. You can still make international calls with
   any plan at additional cost.

• There are no international plans at Virgin Mobile.

• Receiving an international call takes your regular minutes but there are no additional charges to receive an international call.

• There are additional charges to MAKE international calls using any Beyond Talk plan. International calls are charged at the international per-minute rate
   for the country you're calling PLUS your standard airtime rate(minutes). ►For the international per-minute rate that you are calling, scroll down the Beyond
   Talk page to 'International Rates' then select the country's region in the 'Select A Region' menu.◄
    http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans/overview/

• International text messages cost 15¢ each, inbound and outbound. International picture messages are not available.

• You can make international calls with any Beyond Talk or payLo phone with an active account.
   So, you will need $$ in your Virgin Mobile account before making any international calls. Click 'Top-Up' at the top of this page to use a credit/debit card,
   PayPal, or Virgin Mobile Top-Up card to put money into your Virgin Mobile account before sending an international call.

• Learn how to make international calls from your mobile phone

   Make international calls the same way you would from any other phone. Dial 011 + the country code + the city code + the phone number.
   http://virginmobileusa.custhelp.com/app/answers/detail/a_id/2070/
answered 5 months, 2 weeks ago
by
Dan L.
Question
I do alot of talking so what is the best plan for me
asked 5 months, 2 weeks ago
by
Carolyn
on payLo Plans
2 answers
Answers
answer 1
Virgin Mobile and Walmart now have an unlimited talk or unlimited text deal for new customers only. You MUST buy a payLo phone from Walmart. Then go online to Walmart.com and buy the "Virgin payLo $20 Web" TopUp card. You can choose Unlimited Minutes (includes 50 messages) or Unlimited Messages (includes 50 minutes). This special card is only available at Walmart and only works with payLo phones from Walmart. This is a new plan that was introduced July 1, 2014.
answered 5 months, 2 weeks ago
by
Dan L.
answer 2
You didn't mention how many minutes you talk in a month nor if you do any text messaging or access the internet. So, let's just say that all you need is talk minutes.

If you use your cell phone less than 7 hours(400 minutes) per month then choose the $20/month plan. Get the $30/month plan if use your cell phone less than 25 hours(1,500 minutes) per month. For unlimited minutes and unlimited messages every month, get the $40/month payLo plan if you need. All payLo plans require a payLo phone from Virgin Mobile.

payLo is Virgin Mobile's value brand. There are 3 payLo plans for the payLo phones. All the payLo monthly plans will only work with the payLo phones. None of the payLo phones are smartphones. All plans from Virgin Mobile include Caller ID, Call Waiting, 3-Way Conference Calling(most phones), Call Forwarding(most phones), and Voicemail. Pick the payLo plan and payLo phone that comes closest to your needs.

   payLo                    Monthly Talk                  Messages                         Web Access
    Plans                       Minutes                 (Text and Picture messages)
      • $40/month          UNLIMITED                 UNLIMITED                            50MB
      • $30/month            1,500                         1,500                                  30MB
      • $20/month             400                               *                                        *
      *Text messages cost 15¢ each, picture messages 25¢ each, web access $1.50/MB

   The payLo plans and the payLo phones are described at: http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/
answered 5 months, 2 weeks ago
by
Dan L.
Question
Do you have a better talk plan just for talking
asked 5 months, 2 weeks ago
by
Carolyn
on payLo Plans
1 answer
Answers
answer 1
You didn't mention how many minutes you talk in a month nor if you do any text messaging or access the internet. So, let's just say that all you need is talk minutes.

If you use your cell phone less than 7 hours(400 minutes) per month then choose the $20/month plan. Get the $30/month plan if use your cell phone less than 25 hours(1,500 minutes) per month. For unlimited minutes and unlimited messages every month, get the $40/month payLo plan if you need. All payLo plans require a payLo phone from Virgin Mobile.

payLo is Virgin Mobile's value brand. There are 3 payLo plans for the payLo phones. All the payLo monthly plans will only work with the payLo phones. None of the payLo phones are smartphones. All plans from Virgin Mobile include Caller ID, Call Waiting, 3-Way Conference Calling(most phones), Call Forwarding(most phones), and Voicemail. Pick the payLo plan and payLo phone that comes closest to your needs.

   payLo                    Monthly Talk                  Messages                         Web Access
    Plans                       Minutes                 (Text and Picture messages)
      • $40/month          UNLIMITED                 UNLIMITED                            50MB
      • $30/month            1,500                         1,500                                  30MB
      • $20/month             400                               *                                        *
      *Text messages cost 15¢ each, picture messages 25¢ each, web access $1.50/MB

   The payLo plans and the payLo phones are described at: http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/
answered 5 months, 2 weeks ago
by
Dan L.
Question
do you have just a talk plan
asked 5 months, 2 weeks ago
by
Carolyn
on payLo Plans
2 answers
Answers
answer 1
Virgin Mobile and Walmart now have an unlimited talk or unlimited text deal for new customers only. You MUST buy a payLo phone from Walmart. Then go online to Walmart.com and buy the "Virgin payLo $20 Web" TopUp card. You can choose Unlimited Minutes (includes 50 messages) or Unlimited Messages (includes 50 minutes). This special card is only available at Walmart and only works with payLo phones from Walmart. This is a new plan that was introduced July 1, 2014.
answered 5 months, 2 weeks ago
by
Dan L.
answer 2
You didn't mention how many minutes you talk in a month nor if you do any text messaging or access the internet. So, let's just say that all you need is talk minutes.

If you use your cell phone less than 7 hours(400 minutes) per month then choose the $20/month plan. Get the $30/month plan if use your cell phone less than 25 hours(1,500 minutes) per month. For unlimited minutes and unlimited messages every month, get the $40/month payLo plan if you need. All payLo plans require a payLo phone from Virgin Mobile.

payLo is Virgin Mobile's value brand. There are 3 payLo plans for the payLo phones. All the payLo monthly plans will only work with the payLo phones. None of the payLo phones are smartphones. All plans from Virgin Mobile include Caller ID, Call Waiting, 3-Way Conference Calling(most phones), Call Forwarding(most phones), and Voicemail. Pick the payLo plan and payLo phone that comes closest to your needs.

   payLo                    Monthly Talk                  Messages                         Web Access
    Plans                       Minutes                 (Text and Picture messages)
      • $40/month          UNLIMITED                 UNLIMITED                            50MB
      • $30/month            1,500                         1,500                                  30MB
      • $20/month             400                               *                                        *
      *Text messages cost 15¢ each, picture messages 25¢ each, web access $1.50/MB

   The payLo plans and the payLo phones are described at: http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/
answered 5 months, 2 weeks ago
by
Dan L.
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