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Customer Questions & Answers for
payLo Plans

Get great value out of every minute and take total control of your spending. Get minutes as low as 5¢ when you buy Minute Packs with Roll Forward Minutes. Add Messaging Packs and Mobile Web to create your perfect plan.
Customer Questions & Answers:
5,413 Questions
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6,180 Answers
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Questions & Answers for payLo Plans

Question
Is there a farer plan for me? Perhaps one that charges by the call?
I have a balance of 167.26 in my account. I top up the minimum that you allow (I think) but I still never use the # of minutes bought per month. The balance keeps growing.
Is there a plan more suited to my "lack" of usage that would be more equitable for me?
Or some form of reimbursement of the balance?
asked 4 months, 3 weeks ago
by
Aita Cohen
Davis, CA
on payLo Plans
1 answer
Answers
answer 1
Have you tried the following?

At the end of your month when it comes time to pay for your plan:

• At the top of this page, click MANAGE MY ACCOUNT.
• On the ACCOUNT OVERVIEW tab click on PAY NOW'.
• Select "My Cash Balance"
• Then click the "Next" button.

Your monthly payment should come out of your cash balance to pay for your next month's plan.

If that doesn't work then dial *86 on your Virgin Mobile phone or click 'SUPPORT' at the top of this page and ask Virgin Mobile's Customer Care. You can also click LIVE CHAT on the left side of this web page.
answered 4 months, 3 weeks ago
by
Dan L.
Question
When does the month start, when you purchase or on the 1st?
asked 4 months, 3 weeks ago
by
Frank
Alabama
on payLo Plans
1 answer
Answers
answer 1
If services are started on the 15th, future monthly payment dates will be the 15th of each month. See the following legal stuff for more details.

Payment Date based on- Start Date: For monthly recurring plans, the payment due date will be the same date the month services are initially started or, the last calendar date of the month (29th, 30th, & 31st), as applicable. For example, if services are started on the 15th, the monthly payment date will be the 15th of each month, unless services were started on the 29th, 30th, or 31st, then your monthly payment date will either be the same date or for months with fewer than 31, 30, or 29 calendar days respectively (Feb. April, June, Sept., and Nov), may result in varied payment dates depending on the length of those months.

http://www.virginmobileusa.com/legal/important-service-product-information-system-update.html
answered 4 months, 3 weeks ago
by
Dan L.
Question
Can I use $30 pay as you go with Kyocera Event?
asked 4 months, 3 weeks ago
by
Jen
on payLo Plans
1 answer
Answers
answer 1
Sorry, no. The Kyocera Event is a Beyond Talk phone.

• Only the Beyond Talk plans are available when setting up a Beyond Talk phone. The Beyond Talk plans are only available when setting up a Beyond Talk
   phone from Virgin Mobile USA.
    See the current Beyond Talk phones at: http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans/overview/

• The payLo plans are only available when setting up a payLo phone from Virgin Mobile USA.
   See the current payLo phones at: http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/#overview

Virgin Mobile USA phones are available on this website, at local stores, and elsewhere. It doesn't matter where you buy the phone as long as it is one of the payLo phones from Virgin Mobile USA. Click 'Find A Store' at the top of this page for local nearby stores.

See more info at: http://www.virginmobileusa.com/resources/CTIAFAQ.pdf

Virgin Mobile now takes trade-ins. When shopping for a phone on this website click on the GET PAID TO TRADE tab.
answered 4 months, 3 weeks ago
by
Dan L.
Question
What is cost for additional line?
What would be the additional cost for a second phone on the $35 unlimited plan.
Thanks
asked 4 months, 3 weeks ago
by
Sunita
USA
on payLo Plans
1 answer
Answers
answer 1
Sorry, there are no family plans here. It is not possible to add another line to any account nor share minutes. Each phone gets its own account.
Virgin Mobile answered your question in the FAQs: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5777

Virgin Mobile USA is part of the Sprint Prepaid Group of Sprint. Sprint has family plans.

Note, if you use Internet Explorer or Firefox you can search these ASK & ANSWERS by using the Search box above these questions.
answered 4 months, 3 weeks ago
by
Dan L.
Question
Can I bring my old phone number if I switch to Virgin?
asked 4 months, 3 weeks ago
by
Polly Evans
on payLo Plans
1 answer
Answers
answer 1
► Yes, usually you can keep your old phone number when switching to Virgin Mobile.
See the following FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/895
answered 4 months, 3 weeks ago
by
Dan L.
Question
Do you need a bank account for PayLo or can it be used solely with top-up cards?
asked 4 months, 3 weeks ago
by
Mike
on payLo Plans
1 answer
Answers
answer 1
The choice is yours. Virgin Mobile Top-Up cards are one way to pay for your payLo or Beyond Talk service. You can also use a credit/debit card, or PayPal account to pay for your monthly service.

Click 'Top-Up' on this page or select MY ACCOUNT on your phone's menu to start the payment process.
answered 4 months, 3 weeks ago
by
Dan L.
Question
is text included in the 400 minutes
On the 20 dollar plan
asked 4 months, 3 weeks ago
by
Debbie
United States
on payLo Plans
1 answer
Answers
answer 1
The $20/month plan provides 400 minutes of domestic calling every month. That's all.

Text messages cost 15¢ each. Charges for text messages come out of your Virgin Mobile account. To see or add to the balance in your Virgin Mobile account on your phone select MY ACCOUNT on the menu. You can also click TOP-UP at the top of this web page. Use a Virgin Mobile Top-Up card, credit/debit card, or PayPal account to add money to your Virgin Mobile account before you send/receive text messages.
answered 4 months, 3 weeks ago
by
Dan L.
Question
Can I use my own phone on the PayLow?
asked 4 months, 3 weeks ago
by
Rob Hallam
on payLo Plans
1 answer
Answers
answer 1
Sorry, unlocked phones and phones from other carriers will not work with Beyond Talk plans. The Beyond Talk plans are only available when setting up a Beyond Talk phone from Virgin Mobile USA. You must use a phone from Virgin Mobile USA for service.

See more info at: http://www.virginmobileusa.com/resources/CTIAFAQ.pdf

Virgin Mobile USA phones are available on this website, at local stores, and elsewhere. Click 'Find a Store' at the top of this page for local nearby stores.
► See the current Beyond Talk phones at: http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans/overview/#overview

Virgin Mobile now takes trade-ins. When shopping for a phone on this website click on the GET PAID TO TRADE tab.

Note, if you use Internet Explorer or Firefox you can search these ASK & ANSWERS by using the Search box above these questions.
answered 4 months, 3 weeks ago
by
Dan L.
Question
can I use my phone in an other countrys?
asked 4 months, 3 weeks ago
by
EP.
on payLo Plans
1 answer
Answers
answer 1
Sorry, no. Virgin Mobile USA phones work strictly within the USA.

Virgin Mobile USA phones use the Sprint Nationwide Network which extends ONLY throughout the 48 U.S contiguous states, Hawaii, Washington DC, Puerto Rico, and US Virgin Islands. The Virgin Mobile USA phones do not roam across other phone networks either. For these reasons the Virgin Mobile USA phones work strictly within the USA and when located outside the USA, will not send/receive calls or messages nor provide web access. There are no options available to use Virgin Mobile USA phones outside the USA.
answered 4 months, 3 weeks ago
by
Dan L.
Question
Can I Call home from europe
asked 4 months, 3 weeks ago
by
cal
on payLo Plans
1 answer
Answers
answer 1
Sorry, no. Virgin Mobile USA phones work strictly within the USA.

Virgin Mobile USA phones use the Sprint Nationwide Network which extends ONLY throughout the 48 U.S contiguous states, Hawaii, Washington DC, Puerto Rico, and US Virgin Islands. The Virgin Mobile USA phones do not roam across other phone networks either. For these reasons the Virgin Mobile USA phones work strictly within the USA and when located outside the USA, will not send/receive calls or messages nor provide web access. There are no options available to use Virgin Mobile USA phones outside the USA.
answered 4 months, 3 weeks ago
by
Dan L.
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