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Customer Questions & Answers for
payLo Plans

Get great value out of every minute and take total control of your spending. Get minutes as low as 5¢ when you buy Minute Packs with Roll Forward Minutes. Add Messaging Packs and Mobile Web to create your perfect plan.
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Questions & Answers for payLo Plans

Question
Do you still have the $25 plan?
I got $25 in my phone, then started to look for the $25 plan, and I couldn't find it..... So, did you take that AWESOME plan off???
asked 2 years, 11 months ago
by
Lucy
on payLo Plans
1 answer
Answers
answer 1
This should answer your question:

http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5640
answered 2 years, 10 months ago
by
Dan L.
Question
do you have a plan that is only for texting?
I am not interested in web/internet. I want the least expensive plan for texting only or texting and low minutes for talking
asked 2 years, 10 months ago
by
tammy
on payLo Plans
1 answer
Answers
answer 1
Here are all the payLo and Beyond Talk plans. Pick the one that suits your needs best.

payLo is Virgin Mobile's value brand, offering monthly and Pay As You Go plans. With three options - Talk & Text, Talk, and Basic Rate.

Beyond Talk Plans feature Unlimited Web, Data, Messaging, and Email - with Talk Minutes included - starting at just $35/month. And the device lineup includes affordable Android™-powered 3G smartphones from top manufacturers - LG, Samsung, and BlackBerry® by RIM™. (Note that there is a price typo on the "About Us" page at http://www.virginmobileusa.com/about-virgin-mobile.)

Virgin Mobile's Beyond Talk plans are for use with the Android and smartphones.
- $55/month Beyond Talk plan ........ UNLIMITED talk, messaging, and web access.
- $45/month Beyond Talk plan ........ 1200 minutes talk.......PLUS unlimited messaging, and web access
- $35/month Beyond Talk plan ...........300 minutes talk...... PLUS unlimited messaging, and web access
http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans.jsp?tab=tab2

There are 3 payLo plans for the payLo phones.
The payLo plans are:
- Talk and Text plan...... $30/month.............1500 minutes talk...... 1500 messages(text, email, IM, picture)................... 30mb of web access
- Talk plan................... $20/month............. 400 minutes talk......... 15¢ each text msg........... 25¢ each picture msg.... $1.50/mb of web access
- Basic Rate plan......... $20 every 90 days.....20¢/minute talk..........15¢ each text msg........... 25¢ each picture msg.... $1.50/mb of web access
http://www.virginmobileusa.com/cell-phone-plans/paylo-plans.jsp?tab=tab2

Click on the ""Plan Details"" tab on either page for more information.
answered 2 years, 10 months ago
by
Dan L.
Question
what is available for international (europe) travelers
asked 2 years, 10 months ago
by
bob
pa.
on payLo Plans
1 answer
Answers
answer 1
Sorry, Virgin Mobile USA uses the Sprint Nationwide Network which only extends throughout the US. Virgin Mobile USA phones will not work in any other country and do not roam across other networks.
answered 2 years, 10 months ago
by
Dan L.
Question
Will my phone work in california if I live in las vegas?
asked 2 years, 10 months ago
by
Mary
on payLo Plans
1 answer
Answers
answer 1
Yes, your phone will work in most metropolitan locations within the United States where ever the Sprint Network provices service. Note that Virgin Mobile USA phones do not roam across other phone networks so service may be limited in rural areas.
answered 2 years, 10 months ago
by
Dan L.
Question
roaming
does the service roam in the connecticut area where im in ,without any additional cost if out of the cdma sprint area ?

thanks , john
asked 2 years, 10 months ago
by
john
on payLo Plans
1 answer
Answers
answer 1
All Virgin Mobile USA phones, Beyond Talk & payLo, only use the nationwide Sprint Network. Virgin Mobile USA phones do not roam across other networks therefore can only be used in the United States. That is why there are no roaming charges on Virgin Mobile.

See this page: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/2068/
answered 2 years, 10 months ago
by
Dan L.
Question
is the $35 a month for unlimted text and web with 300 min still avalible with these phones?
i heard virgin mobile had a $35 a month for unlimted text and web but with 300 min is tht still availible if so is it still avalible with the pay low phones?
asked 2 years, 10 months ago
by
Elizabeth
san diego
on payLo Plans
1 answer
Answers
answer 1
Yes it is. You want the $35/month Beyond Talk plan. You must have one of the Beyond Talk phones to use a Beyond Talk plan.

You can find more info about the Beyond Talk plans at http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans.jsp?tab=tab2

You can get the plan details at http://www.virginmobileusa.com/legal/terms-of-service-virgin-mobile#beyond_talk_plans

$35.00 per month for unlimited domestic text messages, picture messages, instant messages ("IM") and email messages, unlimited video, unlimited access to Downloads (VirginXL) and the mobile Internet (but not unlimited downloaded content), and 300 anytime minutes.
answered 2 years, 10 months ago
by
Dan L.
Question
Can a regular phone be converted to a prepaid and how?
Was referred to this site when asking sprint for prepaid plans. I have a Samsung Exclaim.
asked 2 years, 10 months ago
by
Theresa
NC
on payLo Plans
1 answer
Answers
answer 1
You must use a payLo phone provided by Virgin Mobile USA to get service under one of the payLo plans.
answered 2 years, 10 months ago
by
Dan L.
Question
does it cost extra for emails and picture mail in the paylo talk and text plan?
asked 2 years, 10 months ago
by
jojo
on payLo Plans
2 answers
Answers
answer 1
Virgin Mobile answered your question in the FAQs:

After March 31st, 2014, you will no longer have the ability to access any of your email accounts through the Email (or Email+IM) application that was made available to many feature phones in the past. The Email+IM application was not included on newer payLo phones such as the Samsung Entro, Kyocera Brio, and Kyocera Kona.

This change only affects the following payLo feature phones. Beyond Talk Android and Apple iPhones are not affected.
• Kyocera Brio
• Kyocera S2100
• Kyocera S2300
• LG Rumor 2
• LG Rumor Touch
• LG 101
• LG LG200
• Samsung Montage
• Samsung Restore / M575

For further details and solutions see the following FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5819
answered 4 months ago
by
Dan L.
answer 2
Emails and picture messages count as part of the 1,500 messages on the Talk & Text plan.

$30/Month Talk And Text Plan:

Offer includes 1500 domestic voice minutes, 1500 domestic messages (text, picture, IM and email), 30 MB of data and unlimited access to Virgin XL service. Additional Services: domestic voice minutes: 10¢/minute; text, email, and IM: 15¢/message; picture messages: 25¢/message; web access: $1.50/MB. International Text Message: 20¢ to send and 10¢ to receive. Unused services expire at the end of each monthly period and may not be used in subsequent months.

http://www.virginmobileusa.com/legal/terms-of-service-paylo#30_1500_min_per_month_plan
answered 2 years, 10 months ago
by
Dan L.
Question
can you use these phones with the beyond talk plans?
asked 2 years, 10 months ago
by
Rosaura
El Paso, Texas
on payLo Plans
1 answer
Answers
answer 1
Sorry, Virgin Mobile only allows new customers to use their phone with the appropriate plan due to compatibility issues. They were more lenient in the past.
answered 2 years, 10 months ago
by
Dan L.
Question
How close is a recieving tower to Beeton Ontario
asked 2 years, 10 months ago
by
Lynne
Beeton ontario
on payLo Plans
1 answer
Answers
answer 1
All Virgin Mobile USA phones, Beyond Talk & payLo, only use the nationwide Sprint Network. Virgin Mobile USA phones do not roam across other networks therefore can only be used in the United States.
answered 2 years, 10 months ago
by
Dan L.
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