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Customer Questions & Answers for
payLo Plans

Get great value out of every minute and take total control of your spending. Get minutes as low as 5¢ when you buy Minute Packs with Roll Forward Minutes. Add Messaging Packs and Mobile Web to create your perfect plan.
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6,106 Answers
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Questions & Answers for payLo Plans

Question
How do you make an online account for a new paylo phone?
I keep trying to make an account and login but it wont let me.
asked 2 years, 10 months ago
by
everything girl
on payLo Plans
1 answer
Answers
answer 1
Follow the steps at http://www.virginmobileusa.com/cell-phone-plans/paylo-plans.jsp?tab=tab2
answered 2 years, 3 months ago
by
Dan L.
Question
If I buy a 20 dollar top off card how many minutes /tex do I get
asked 2 years, 10 months ago
by
Raquel
Floresville
on payLo Plans
1 answer
Answers
answer 1
Depends which plan you have.

Adding $$ to you account is the same as putting real money into the bank. You aren't buying minutes until you actually talk and use the money.

If you have one of the Beyond Talk or payLo monthly plans, you must pay your monthly amount first. After that you can add your $20 card to your account.

If you have the $30/month Talk & Text Plan with 1,500 minutes then your minute rate is 2¢/minute. So, $20 will get you 1,000 minutes. ($20/$.02)
If you have the $20/month payLo Talk Plan with 400 minutes then your minute rate is 5¢/minute. So, $20 will get you 400 minutes. ($20/$.05)
If you have the $20 Basic Rate of 20¢/minute then $20 will get you 100 minutes. ($20/$.20)
If you have one of the Beyond Talk Plans and use up all of your minutes additional minutes are always 10¢ each. So, $20 will get you 200 minutes. ($20/$.10)

Note that you can use that $20 to buy other things like a phone, ringtones, graphics, international calls/texts, etc.
answered 2 years, 10 months ago
by
Dan L.
Question
Can I get a prepaid phone to call from UK to US, If yes Where can i find the rates
asked 2 years, 10 months ago
by
Nafty
on payLo Plans
1 answer
Answers
answer 1
All Virgin Mobile USA phones, Beyond Talk & payLo, only use the nationwide Sprint Network. Virgin Mobile USA phones do not roam across other networks therefore can only be used in the United States.
answered 2 years, 10 months ago
by
Dan L.
Question
How much does minutes does 100$ gives you
asked 2 years, 10 months ago
by
unknown
sumter sc
on payLo Plans
1 answer
Answers
answer 1
Depends which plan you have.

Adding $$ to you account is the same as putting real money into the bank. You aren't buying minutes until you actually talk and use the money.

If you have one of the Beyond Talk or payLo monthly plans, you must pay your monthly amount first. After that you can add your $100 card to your account.

If you have the $30/month Talk & Text Plan with 1,500 minutes then your minute rate is 2¢/minute. So, $100 will get you 5,000 minutes. ($100/$.02)
If you have the $20/month payLo Talk Plan with 400 minutes then your minute rate is 5¢/minute. So, $100 will get you 2,000 minutes. ($100/$.05)
If you have the $20 Basic Rate of 20¢/minute then $100 will get you 500 minutes. ($100/$.20)
If you have one of the Beyond Talk Plans and use up all of your minutes additional minutes are always 10¢ each. So, $100 will get you 1,000 minutes. ($100/$.10)

Note that you can use that $100 to buy other things like a phone, ringtones, graphics, international calls/texts, etc.
answered 2 years, 10 months ago
by
Dan L.
Question
how much for just text mesg
asked 2 years, 10 months ago
by
Ebony
on payLo Plans
1 answer
Answers
answer 1
Here are all the payLo and Beyond Talk plans. Pick the one that suits your needs best.

payLo is Virgin Mobile's value brand, offering monthly and Pay As You Go plans. With three options - Talk & Text, Talk, and Basic Rate.

Beyond Talk Plans feature Unlimited Web, Data, Messaging, and Email - with Talk Minutes included - starting at just $35/month. And the device lineup includes affordable Android™-powered 3G smartphones from top manufacturers - LG, Samsung, and BlackBerry® by RIM™. (Note that there is a price typo on the "About Us" page at http://www.virginmobileusa.com/about-virgin-mobile.)

Virgin Mobile's Beyond Talk plans are for use with the Android and smartphones.
- $55/month Beyond Talk plan ........ UNLIMITED talk, messaging, and web access.
- $45/month Beyond Talk plan ........ 1200 minutes talk.......PLUS unlimited messaging, and web access
- $35/month Beyond Talk plan ...........300 minutes talk...... PLUS unlimited messaging, and web access
http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans.jsp?tab=tab2

There are 3 payLo plans for the payLo phones.
The payLo plans are:
- Talk and Text plan...... $30/month.............1500 minutes talk...... 1500 messages(text, email, IM, picture)................... 30mb of web access
- Talk plan................... $20/month............. 400 minutes talk......... 15¢ each text msg........... 25¢ each picture msg.... $1.50/mb of web access
- Basic Rate plan......... $20 every 90 days.....20¢/minute talk..........15¢ each text msg........... 25¢ each picture msg.... $1.50/mb of web access
http://www.virginmobileusa.com/cell-phone-plans/paylo-plans.jsp?tab=tab2

Click on the ""Plan Details"" tab on either page for more information.
answered 2 years, 10 months ago
by
Dan L.
Question
The 1500 messages and 1500 texts?
Does that mean you are allowed 1500 received and sent messages? Or just sent messages?
asked 2 years, 10 months ago
by
Jaime B
Tennessee
on payLo Plans
1 answer
Answers
answer 1
The 1,500 domestic messages (text, picture, IM and email) are both inbound and outbound. See the Terms of Service.

http://www.virginmobileusa.com/legal/terms-of-service-paylo#30_1500_min_per_month_plan
answered 2 years, 10 months ago
by
Dan L.
Question
how can I find out if my phone is a cdma
asked 2 years, 10 months ago
by
John
Alabnama
on payLo Plans
1 answer
Answers
answer 1
All of the Virgin Mobile USA phones, Beyond Talk and payLo use CDMA.
answered 2 years, 10 months ago
by
Dan L.
Question
Are minutes only free when calling other virgin mobile customers? Or other phone carriers?
asked 2 years, 10 months ago
by
PBenn
on payLo Plans
1 answer
Answers
answer 1
Sorry, there no free calls. However, the price for calling is always the same, no matter who you call, when you call, inbound or outbound, or the type of phone. It's all the same price all the time.
answered 2 years, 10 months ago
by
Dan L.
Question
What happened to the $25 plan?
asked 2 years, 10 months ago
by
Tristin
SC
on payLo Plans
1 answer
Answers
answer 1
Virgin Mobile occasionally changes their plans and phones. This should answer your question.

http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5640
answered 2 years, 10 months ago
by
Dan L.
Question
how can i get in touch with customer service
asked 2 years, 10 months ago
by
bishop
on payLo Plans
1 answer
Answers
answer 1
Click on Contact Us at the bottom of this page.
answered 2 years, 10 months ago
by
Dan L.
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