Looking for Answers about this Product?

Customer Questions & Answers for
payLo Plans

Get great value out of every minute and take total control of your spending. Get minutes as low as 5¢ when you buy Minute Packs with Roll Forward Minutes. Add Messaging Packs and Mobile Web to create your perfect plan.
Customer Questions & Answers:
5,338 Questions
 | 
6,106 Answers
Overall Rating:
3.394 out of 5
3.4
out of
5
Product Details

Questions & Answers for payLo Plans

Question
Is there a maximum dollar amount to have on the balance for the PayLo plan?
asked 2 years, 5 months ago
by
Ron
on payLo Plans
2 answers
Answers
answer 1
Read the terms of service carefully, any balance on the account when closed is the property of VMUSA
answered 2 years, 5 months ago
by
Bubba
answer 2
Yes, "balance cannot exceed $400."
http://www.virginmobileusa.com/legal/terms-of-service-paylo#general_terms
answered 2 years, 5 months ago
by
Dan L.
Question
Will the LG Rumor hold a sim card?
asked 2 years, 4 months ago
by
Hannah
on payLo Plans
2 answers
Answers
answer 1
Nope only GSM phones use sim cards, VMUSA is a CDMA carrier
answered 2 years, 4 months ago
by
Bubba
answer 2
None of the phones from Virgin Mobile USA will hold a SIM card.
answered 2 years, 4 months ago
by
Dan L.
Question
Do I have to have a cash balance on hand? Can I just buy top-up cards every month?
asked 2 years, 4 months ago
by
Ed
on payLo Plans
2 answers
Answers
answer 1
You would only need a cash balance if you were making international calls or texting outside your plan
answered 2 years, 4 months ago
by
Bubba
answer 2
Yes, you can pay for your service every month with Top-Up cards. With the monthly plans that include domestic calling, you need a cash balance to pay for the extras that are not included on your plan such as downloads, international calling, etc.

You need a cash balance at all times if you have the Basic Rate plan.
answered 2 years, 4 months ago
by
Dan L.
Question
can u use a regular plan with a paylow phone
asked 2 years, 4 months ago
by
alex
on payLo Plans
2 answers
Answers
answer 1
Nope only PayLo plans
answered 2 years, 4 months ago
by
Bubba
answer 2
If by "regular plan" you mean payLo plan, then your answer is yes. You can use any of the payLo plans with the payLo phones.

There are 3 payLo plans for the payLo phones.
---------------------------------- What you pay --------- What you get ---------------------------------------------
- Talk and Text plan...... $30/month.............1500 minutes talk...... 1500 messages(text, email, IM, picture)................... 30mb of web access
- Talk plan................... $20/month............. 400 minutes talk......... 15¢ each text msg........... 25¢ each picture msg.... $1.50/mb of web access
- Basic Rate plan......... $20 every 90 days.....20¢/minute talk...........15¢ each text msg........... 25¢ each picture msg.... $1.50/mb of web access
http://www.virginmobileusa.com/cell-phone-plans/paylo-plans.jsp?tab=tab2
answered 2 years, 4 months ago
by
Dan L.
Question
What exactly is a Top Up???
asked 2 years, 4 months ago
by
lisa
maryland
on payLo Plans
2 answers
Answers
answer 1
Top-Up cards are one way to pay for your plan or to add $$ to your account when you run low. Top-Up cards are available at retail stores and online. You can enter the Top-Up card info on your phone or on this site. You can also pay on this site with Credit, Debit cards or PayPal.
answered 2 years, 4 months ago
by
Dan L.
answer 2
An old outdated term from when you paid per minute......topup is putting money into your account to be used to pay for your plan
answered 2 years, 4 months ago
by
Bubba
Question
Can't I just pay per call?
Can't I just buy minutes and just pay per call or text instead of a monthly rate?
asked 2 years, 4 months ago
by
gab
Rancho Palos Verdes
on payLo Plans
2 answers
Answers
answer 1
Sorry, Virgin Mobile's offer for the Basic Rate plan, also know as Pay As You Go, expired as of Jun. 24, 2013. The Basic Rate plan is no longer available to new customers nor to current customers wishing to switch plans.

Current customers with the Basic Rate plan active in an account will be grandfathered and can keep the plan until the plan is discontinued as long as they don't change plans or let their accounts expire. If a current customer with an active Basic Rate plan changes plan to a monthly plan($20, $30, or $40 per month) the Basic Rate plan will no longer be available to them.
answered 1 year, 1 month ago
by
Dan L.
answer 2
Yes. The payLo Basic Rate plan is for you. Pay $20 every 90 days. The $20 goes into your payLo account. Calls cost 20¢/minute, messages 15¢ each. Charges for calls and messages come out of your payLo account. Requires a payLo phone.

---------------------------------- What you pay --------- What you get ---------------------------------------------
- Basic Rate plan......... $20 every 90 days.....20¢/minute talk...........15¢ each text msg........... 25¢ each picture msg.... $1.50/mb of web access

http://www.virginmobileusa.com/cell-phone-plans/paylo-plans.jsp?tab=tab2
http://www.virginmobileusa.com/legal/terms-of-service-paylo#basic_rate
answered 2 years, 4 months ago
by
Dan L.
Question
Plan options
Apparently VM has cards in store for 1 year service, 450 minutes for $90... Which are sold out as fast as they get them
Why dont you offer this on your website for customers to buy online ?
asked 2 years, 4 months ago
by
Bruce
California
on payLo Plans
2 answers
Answers
answer 1
Because if you can purchase the card form the website you can just PAY onto your account, the card is nothing more than a dollar amount
answered 2 years, 4 months ago
by
Bubba
answer 2
Which store? Was it a Virgin Mobile branded Top-Up card or a store brand?
answered 2 years, 4 months ago
by
Dan L.
Question
Can you use any Virgin Mobile phone offered with Paylo Plan?
asked 2 years, 4 months ago
by
Jerry
Grand Rapids, MI
on payLo Plans
2 answers
Answers
answer 1
The payLo plans require a payLo phone from Virgin Mobile USA.
answered 2 years, 4 months ago
by
Dan L.
answer 2
Sorry, no. The payLo plans require a payLo phone from Virgin Mobile USA.
answered 2 years, 4 months ago
by
Dan L.
Question
I travel often abroad, how this plan (paylo) will work while I am away?
just keep it on when I am abroad ? does it have roaming? what if I just keep it on while abroad to recievw text?
asked 2 years, 3 months ago
by
maryam
minneapolis
on payLo Plans
2 answers
Answers
answer 1
Sorry, no. The Virgin Mobile USA phones work strictly within the USA and when located outside the USA, will not send/receive calls or messages nor provide web access. Virgin Mobile USA phones use the Sprint Nationwide Network which extends ONLY throughout the 48 U.S contiguous states, HI, DC, PR, and US VI. The VMUSA phones do not roam across other phone networks either.
answered 2 years, 3 months ago
by
Dan L.
answer 2
Sorry, the Virgin Mobile USA phones work strictly within the USA and when located outside the USA, will not send/receive calls or messages nor provide web access. Virgin Mobile USA phones use the Sprint Nationwide Network which extends ONLY throughout the 48 U.S contiguous states, HI, DC, PR, and US VI. The VMUSA phones do not roam across other phone networks either.

You could leave your VM phone at home to receive voicemail and messages. You can retrieve your voicemail from abroad.
answered 2 years, 3 months ago
by
Dan L.
Question
Buy Phone-Is it required
Can i just take the plan on monthly basis, however I have my own phone?
asked 2 years, 3 months ago
by
santhosh
new york
on payLo Plans
2 answers
Answers
answer 1
Sorry. The payLo plans require a payLo phone from Virgin Mobile USA. Beyond Talk phones and phones from other carriers or sources will not work with payLo plans. You can buy the phones on this website or at local stores. Click "Find Store" at the top of this page to find the closest to you.
answered 2 years, 3 months ago
by
Dan L.
answer 2
Nope, you need a VM phone for the plan
answered 2 years, 3 months ago
by
Bubba
Product Details