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Customer Questions & Answers for
payLo Plans

Get great value out of every minute and take total control of your spending. Get minutes as low as 5¢ when you buy Minute Packs with Roll Forward Minutes. Add Messaging Packs and Mobile Web to create your perfect plan.
Customer Questions & Answers:
5,464 Questions
 | 
6,224 Answers
Overall Rating:
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Questions & Answers for payLo Plans

Question
Can I charge the monthly top up to my credit card?
asked 3 years, 4 months ago
by
donna
on payLo Plans
2 answers
Answers
answer 1
Yes. I am charging my 90 day top up to my card...and I get a discount for doing it automatically.
answered 3 years, 4 months ago
by
JoRene
IL
answer 2
Yes, you can charge your Top-Up to your credit card using your phone or on this site. Virgin Mobile accepts credit and debit cards and PayPal.

You can also set your payLo account to automatically Top-Up every month. Log into your account on the Virgin Mobile site, Setting & Preference tab, Edit Auto-Topup Settings. You will also need to save your credit card number on your account.
answered 3 years, 4 months ago
by
Dan L.
Question
Cost for Mobile to other carriers Mobile per min
asked 3 years, 4 months ago
by
R H Braithwaite
on payLo Plans
2 answers
Answers
answer 1
There are no extra charges for calling other mobile phones regardless of carrier.
answered 3 years, 4 months ago
by
Dan L.
answer 2
There is no extra charge to call cell phones using other carriers.
answered 3 years, 4 months ago
by
Dan L.
Question
Why did they change the $25 plan to $35?
asked 3 years, 4 months ago
by
Shanequa
CT
on payLo Plans
2 answers
Answers
answer 1
No they will not if you had a $25 beyond talk before they changed the plans you will not be charded the 10 extra dollars.
answered 3 years, 4 months ago
by
Kyle
answer 2
Please ask again on the Beyond Talk board.
answered 3 years, 4 months ago
by
Dan L.
Question
do you have international plans for text messaging and international calling
asked 3 years, 4 months ago
by
april
on payLo Plans
2 answers
Answers
answer 1
You can send and receive international text messages for $0.15 each. Unfortunately, you cannot send and receive international picture messages. International calls are charged at the international per-minute rate for the country you're calling plus your standard airtime rate. See the International Rates tab on the payLo page for details.
answered 3 years, 4 months ago
by
Dan L.
answer 2
You can use any payLo plan to make international calls. International calls are charged at the international per-minute rate for the country you're calling plus your standard airtime rate. See the International Rates tab on the payLo page for details.
answered 3 years, 4 months ago
by
Dan L.
Question
Is there a family plan where it's cheaper if you add a line?
asked 3 years, 4 months ago
by
Roxy
on payLo Plans
2 answers
Answers
answer 1
Virgin Mobile offers the Beyond Talk and payLo plans at this time. You can add all your family members as there are no family plans.
answered 3 years, 4 months ago
by
Dan L.
answer 2
Virgin Mobile offers the Beyond Talk and payLo plans at this time. There are no family plans.
answered 3 years, 4 months ago
by
Dan L.
Question
If I buy the the $20 PayLo plan how are the text messages deducted?
asked 3 years, 4 months ago
by
Chuck
on payLo Plans
2 answers
Answers
answer 1
Text and Messaging Rate: 15¢ each on these plans $20 Talk and the Basic Rate.
answered 3 years, 4 months ago
by
Dan L.
answer 2
You pay $20 every 90 days to fill your account. The amount for phone calls, text msgs, IM, data is deducted from your account. Any remaining balance is rolled forward at the end of 90 days if you decide to continue service by buying another $20. If your account runs low then Virgin Mobile will prompt you to add more.
answered 3 years, 4 months ago
by
Dan L.
Question
could i get a paylo plan with an LG Rumor Touch
asked 3 years, 4 months ago
by
Monica
on payLo Plans
2 answers
Answers
answer 1
Virgin Mobile phones are not necessarily interchangeable between the Beyond Talk and payLo plans. Log into your account, Setting & Preference tab, Change Plan. From there you can see if a different plan is available for your phone. Or send Virgin Mobile a message by clicking Help above.
answered 3 years, 4 months ago
by
Dan L.
answer 2
Virgin Mobile phones are not necessarily interchangeable between the Beyond Talk and payLo plans. Log into your account, Setting & Preference tab, Change Plan. From there you can see if a different plan is available for your phone.
answered 3 years, 4 months ago
by
Dan L.
Question
i need a plan that will cost 10$ a month
asked 3 years, 5 months ago
by
nechemia
on payLo Plans
2 answers
Answers
answer 1
Virgin Mobile's offer for the Basic Rate plan, also known as Pay As You Go, expired as of Jun. 24, 2013. The Basic Rate plan is no longer available to new customers nor to current customers wishing to switch plans.

Current customers with the Basic Rate plan active in an account will be grandfathered and can keep the plan until the plan is discontinued as long as they don't change plans or let their accounts expire. If a current customer with an active Basic Rate plan changes plan to a monthly plan($20, $30, or $40 per month) the Basic Rate plan will no longer be available to them.
answered 1 year, 5 months ago
by
Dan L.
answer 2
Look at the payLo Basic plan. Only 1 payment required every 90 days.
answered 3 years, 5 months ago
by
Dan L.
Question
How many minutes in basic package
asked 3 years, 4 months ago
by
sue
on payLo Plans
2 answers
Answers
answer 1
Sorry, Virgin Mobile's offer for the Basic Rate plan expired as of Jun. 24, 2013. The Basic Rate plan is no longer available to new customers nor to current customers wishing to switch plans.

Current customers with the Basic Rate plan active in an account will be grandfathered and can keep the plan until the plan is discontinued as long as they don't change plans or let their accounts expire. If a current customer with an active Basic Rate plan changes plan to a monthly plan($20, $30, or $40 per month) the Basic Rate plan will no longer be available to them.
answered 1 year, 5 months ago
by
Dan L.
answer 2
Under the payLo Basic Rate, IF you don't use any of the $20 to buy other services like text messages, web access, VirginXL, etc then you COULD get 100 minutes at 20¢ each(20/.20=100). Think of it this way, you are not buying minutes with the Basic Rate, you are simply putting money into your account that you are spending when you call, text, use the web, etc.
answered 3 years, 4 months ago
by
Dan L.
Question
what is the difference between minute 2minute and the basic rate (25 cts/min vs 20 cts/min)
asked 3 years, 6 months ago
by
b c.
on payLo Plans
2 answers
Answers
answer 1
Sorry, Virgin Mobile's offer for the Basic Rate plan expired as of Jun. 24, 2013. The Basic Rate plan is no longer available to new customers nor to current customers wishing to switch plans.

Current customers with the Basic Rate plan active in an account will be grandfathered and can keep the plan until the plan is discontinued as long as they don't change plans or let their accounts expire. If a current customer with an active Basic Rate plan changes plan to a monthly plan($20, $30, or $40 per month) the Basic Rate plan will no longer be available to them.
answered 1 year, 5 months ago
by
Dan L.
answer 2
Minute2Minute is no longer available.
answered 2 years, 7 months ago
by
Dan L.
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