Looking for Answers about this Product?

Customer Questions & Answers for
payLo Plans

Get great value out of every minute and take total control of your spending. Get minutes as low as 5¢ when you buy Minute Packs with Roll Forward Minutes. Add Messaging Packs and Mobile Web to create your perfect plan.
Customer Questions & Answers:
5,286 Questions
 | 
6,050 Answers
Overall Rating:
3.396 out of 5
3.4
out of
5
Product Details

Questions & Answers for payLo Plans

Question
does vergin mobil use use gsm phones
asked 2 years, 4 months ago
by
Dread
florida
on payLo Plans
2 answers
Answers
answer 1
No VIRGIN MOBILE does not use gsm phones
answered 2 years, 4 months ago
by
Bubba
answer 2
Virgin Mobile USA uses only CDMA phones.
answered 2 years, 4 months ago
by
Dan L.
Question
what is the plan for unlimeted texting
asked 2 years, 4 months ago
by
jocelyn
on payLo Plans
2 answers
Answers
answer 1
That would be the Beyond Talk PLans, you can not use a PayLo phone on the BTP
answered 2 years, 4 months ago
by
Bubba
answer 2
Unlimited texting is not available with any of the payLo plans. The best that payLo has is the $30/month plan with 1,500 minutes, 1,500 messages, and 30 mb of web access.

All the Beyond Talk plans have unlimited text messaging. A Beyond Talk phone is required with a Beyond Talk plan.
answered 2 years, 4 months ago
by
Dan L.
Question
With the basic rate plan, do I have to put minutes every month?
I won't really make a lot of calls, but I want to be able to receive calls at any time. How often do I need to top-up my account in order to have the phone and plan working?
asked 3 years, 5 months ago
by
Jasna
on payLo Plans
2 answers
Answers
answer 1
Sorry, Virgin Mobile's offer for the Basic Rate plan expired as of Jun. 24, 2013. The Basic Rate plan is no longer available to new customers nor to current customers wishing to switch plans.

Current customers with the Basic Rate plan active in an account will be grandfathered and can keep the plan until the plan is discontinued as long as they don't change plans or let their accounts expire. If a current customer with an active Basic Rate plan changes plan to a monthly plan($20, $30, or $40 per month) the Basic Rate plan will no longer be available to them.
answered 1 year ago
by
Dan L.
answer 2
Every 90 Days to keep your plan active, but remember received calls use minutes
answered 3 years, 5 months ago
by
Bubba
Question
how much time is 10mb
asked 3 years, 5 months ago
by
Cindy
Ne
on payLo Plans
2 answers
Answers
answer 1
According to Virgin Mobile, 1MB of data is equal to around 100 web pages, but sizes vary. So, 10 megabytes is about 1,000 web pages!

http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3257

If the web pages that you view are all text then you could spend all month reading 10mb worth. However, most pages contain images which consume a lot of data. Images on web pages use more data than text. Using the Opera Mini Browser instead of the built-in browser you can adjust what objects can be downloaded to your phone. You can set Opera to display no images, smaller, medium, or hi quality images. Opera also displays webpage size at the bottom of the screen as it is loaded.
answered 1 year, 9 months ago
by
Dan L.
answer 2
depends on the connections speed and the webpage you are looking at, if you do a lot of things on the internet then go over to the Beyond Talk Plans, unlimited messaging and unlimited web surfing
answered 3 years, 5 months ago
by
Bubba
Question
I am in rural area so how will i know if Virgin can find a signal?
I/e Mobile 1 does not work in the country but At&t and Verizon does.
asked 2 years, 4 months ago
by
P Miller
Hannibal NY
on payLo Plans
2 answers
Answers
answer 1
Also, Virgin Mobile USA phones use the Sprint Network, exclusively. Virgin Mobile USA phones do not roam across other phone networks when out of Sprint Network range. This is why there are no roaming fees.
answered 2 years, 4 months ago
by
Dan L.
answer 2
Your answer is on the top line of this webpage.

OR

Follow the link at this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3164/kw/coverage
answered 2 years, 4 months ago
by
Dan L.
Question
Exact Cost / mo
What is the exact amount I'd be paying each month on Virgin Mobile's Beyond Talk $35 /mo plan? MI resident with 6% sales tax.

I know Verizon has all sorts of tack-ons, like federal charges, "convenience fees", and the like, so I'm thinking I'll be paying at least marginally more than $35 / month.
asked 2 years, 4 months ago
by
s nelson
MI
on payLo Plans
2 answers
Answers
answer 1
All questions and answers on this board are from fellow Virgin Mobile customers. We help each other out here. Virgin Mobile staff monitor and edit the content but never comment here.

You should click "Contact Us" at the bottom of this page and ask Virgin Mobile.
answered 2 years, 2 months ago
by
Dan L.
answer 2
$37.10 plus any state e911 fee, no other charges....if you buy topup codes online you may not even have to pay taxes
answered 2 years, 3 months ago
by
Bubba
Question
Is there a maximum dollar amount to have on the balance for the PayLo plan?
asked 2 years, 3 months ago
by
Ron
on payLo Plans
2 answers
Answers
answer 1
Read the terms of service carefully, any balance on the account when closed is the property of VMUSA
answered 2 years, 3 months ago
by
Bubba
answer 2
Yes, "balance cannot exceed $400."
http://www.virginmobileusa.com/legal/terms-of-service-paylo#general_terms
answered 2 years, 3 months ago
by
Dan L.
Question
Will the LG Rumor hold a sim card?
asked 2 years, 3 months ago
by
Hannah
on payLo Plans
2 answers
Answers
answer 1
Nope only GSM phones use sim cards, VMUSA is a CDMA carrier
answered 2 years, 3 months ago
by
Bubba
answer 2
None of the phones from Virgin Mobile USA will hold a SIM card.
answered 2 years, 3 months ago
by
Dan L.
Question
Do I have to have a cash balance on hand? Can I just buy top-up cards every month?
asked 2 years, 3 months ago
by
Ed
on payLo Plans
2 answers
Answers
answer 1
You would only need a cash balance if you were making international calls or texting outside your plan
answered 2 years, 3 months ago
by
Bubba
answer 2
Yes, you can pay for your service every month with Top-Up cards. With the monthly plans that include domestic calling, you need a cash balance to pay for the extras that are not included on your plan such as downloads, international calling, etc.

You need a cash balance at all times if you have the Basic Rate plan.
answered 2 years, 3 months ago
by
Dan L.
Question
can u use a regular plan with a paylow phone
asked 2 years, 3 months ago
by
alex
on payLo Plans
2 answers
Answers
answer 1
Nope only PayLo plans
answered 2 years, 3 months ago
by
Bubba
answer 2
If by "regular plan" you mean payLo plan, then your answer is yes. You can use any of the payLo plans with the payLo phones.

There are 3 payLo plans for the payLo phones.
---------------------------------- What you pay --------- What you get ---------------------------------------------
- Talk and Text plan...... $30/month.............1500 minutes talk...... 1500 messages(text, email, IM, picture)................... 30mb of web access
- Talk plan................... $20/month............. 400 minutes talk......... 15¢ each text msg........... 25¢ each picture msg.... $1.50/mb of web access
- Basic Rate plan......... $20 every 90 days.....20¢/minute talk...........15¢ each text msg........... 25¢ each picture msg.... $1.50/mb of web access
http://www.virginmobileusa.com/cell-phone-plans/paylo-plans.jsp?tab=tab2
answered 2 years, 3 months ago
by
Dan L.
Product Details