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Customer Questions & Answers for
payLo Plans

Get great value out of every minute and take total control of your spending. Get minutes as low as 5¢ when you buy Minute Packs with Roll Forward Minutes. Add Messaging Packs and Mobile Web to create your perfect plan.
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6,275 Answers
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Questions & Answers for payLo Plans

Question
If I change my plan from BAsic Rate to Talk and Text, can I change back to Basic Rate at a later date or do I have to stick with the Talk and Text?
asked 3 years, 5 months ago
by
B.B.
on payLo Plans
2 answers
Answers
answer 1
Sorry, Virgin Mobile's offer for the Basic Rate plan expired as of Jun. 24, 2013. The Basic Rate plan is no longer available to new customers nor to current customers wishing to switch plans.

Current customers with the Basic Rate plan active in an account will be grandfathered and can keep the plan until the plan is discontinued as long as they don't change plans or let their accounts expire. If a current customer with an active Basic Rate plan changes plan to a monthly plan($20, $30, or $40 per month) the Basic Rate plan will no longer be available to them.
answered 1 year, 7 months ago
by
Dan L.
answer 2
Yes, but you should think about it.

You can change plans as your needs change as long as your account is active. And you will lose any unused minutes when you switch plans. So it's a good idea to use up all your minutes before you make the switch. Note that you will not be able to return to any expired plan (plans that are no longer offered) if you decide to change plans. If you decide to go back only the current Basic Rate of 20¢ per minute will be available to you.

You can find more info at the Help FAQs and in the Terms of Service at
http://virginmobileusa.custhelp.com/
http://www.virginmobileusa.com/legal/terms-of-service
answered 3 years, 5 months ago
by
Dan L.
Question
With the 90 day plan, can I text?
asked 3 years, 5 months ago
by
Sean
on payLo Plans
2 answers
Answers
answer 1
Sorry, Virgin Mobile's offer for the Basic Rate plan, also know as Pay As You Go, expired as of Jun. 24, 2013. The Basic Rate plan is no longer available to new customers nor to current customers wishing to switch plans.

Current customers with the Basic Rate plan active in an account will be grandfathered and can keep the plan until the plan is discontinued as long as they don't change plans or let their accounts expire. If a current customer with an active Basic Rate plan changes plan to a monthly plan($20, $30, or $40 per month) the Basic Rate plan will no longer be available to them.
answered 1 year, 7 months ago
by
Dan L.
answer 2
Yes. Using the payLo Basic Rate plan text messages and messaging(email and IM) cost 15¢ each. Picture Messages cost 25¢ each. International Text Messages cost 20¢ to send and 10¢ to receive.

http://www.virginmobileusa.com/legal/terms-of-service-paylo#basic_rate
answered 3 years, 5 months ago
by
Dan L.
Question
How much web access does 30 mb allow? Can i check my email every day? multiple times?
asked 3 years, 6 months ago
by
Jon
Burbank
on payLo Plans
2 answers
Answers
answer 1
Virgin Mobile answered your question in the FAQs:

After March 31st, 2014, you will no longer have the ability to access any of your email accounts through the Email (or Email+IM) application that was made available to many feature phones in the past. The Email+IM application was not included on newer payLo phones such as the Samsung Entro, Kyocera Brio, and Kyocera Kona.

This change only affects the following payLo feature phones. Beyond Talk Android and Apple iPhones are not affected.
• Kyocera Brio
• Kyocera S2100
• Kyocera S2300
• LG Rumor 2
• LG Rumor Touch
• LG 101
• LG LG200
• Samsung Montage
• Samsung Restore / M575

For further details and solutions see the following FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5819
answered 9 months ago
by
Dan L.
answer 2
Yes, you can check your email several times every day. But it is not possible to say far 30 mb will take you. All email sites are different and the content in your email may contain large files, too.
answered 3 years, 6 months ago
by
Dan L.
Question
how i can buy pay as you go plan with roll foward
do we have to buy the basic and then buy the pay as you go plan? or we just can buy the plan as you go itself?
asked 3 years, 6 months ago
by
timothy
Minneapolis
on payLo Plans
2 answers
Answers
answer 1
Sorry, Virgin Mobile's offer for the Basic Rate plan expired as of Jun. 24, 2013. The Basic Rate plan is no longer available to new customers nor to current customers wishing to switch plans.

Current customers with the Basic Rate plan active in an account will be grandfathered and can keep the plan until the plan is discontinued as long as they don't change plans or let their accounts expire. If a current customer with an active Basic Rate plan changes plan to a monthly plan($20, $30, or $40 per month) the Basic Rate plan will no longer be available to them.
answered 1 year, 7 months ago
by
Dan L.
answer 2
The payLo Basic Rate plan is also called Pay As You Go.
answered 2 years, 9 months ago
by
Dan L.
Question
how do i get unlimited talk and text
asked 3 years, 7 months ago
by
Tamara
on payLo Plans
2 answers
Answers
answer 1
You can change your Messaging Option on your payLo plan for Unlimited Messaging. To change your Messaging Settings, log into your account on the Virgin Mobile site, go to Phone, Apps & More tab, Edit Message Settings. On the first line you will see your currently selected Messaging Option. Below you will see available Messaging Options. Pick the one that is right for you and then hit the Update button. The amount for your new Messaging Option will be deducted from your account.
answered 3 years, 7 months ago
by
Dan L.
answer 2
The Beyond Talk Unlimited plan is for you! Change your plan on the Virgin Mobile site. If it is not available then you may need to change phones.
answered 3 years, 7 months ago
by
Dan L.
Question
Why isnt there a plan for unlimited talk and text?
you should make one.
asked 3 years, 7 months ago
by
Carrie
Michigan
on payLo Plans
2 answers
Answers
answer 1
You can change your Messaging Option on your payLo plan for Unlimited Messaging. To change your Messaging Settings, log into your account on the Virgin Mobile site, go to Phone, Apps & More tab, Edit Message Settings. On the first line you will see your currently selected Messaging Option. Below you will see available Messaging Options. Pick the one that is right for you and then hit the Update button. The amount for your new Messaging Option will be deducted from your account.
answered 3 years, 7 months ago
by
Dan L.
answer 2
The Unlimited Beyond Talk plan is for you! Unlimited talk, text, email, data & web.
answered 3 years, 7 months ago
by
Dan L.
Question
Transfering photos
Is it possible to transfer/send photos taken with a paylo camera phone to my computer via email or other means?
asked 3 years, 7 months ago
by
CatsLairArchives
USA
on payLo Plans
2 answers
Answers
answer 1
No, it doesn't work. They don't get delivered with a picture attached
answered 2 years, 11 months ago
by
al
answer 2
Yes, you can send pictures to an email address or to another cell phone using a payLo camera phone.
answered 3 years, 7 months ago
by
Dan L.
Question
do you have any deals on unlimited texting only?
asked 3 years, 7 months ago
by
Jackie
on payLo Plans
2 answers
Answers
answer 1
You can change your Messaging Option on your payLo plan for Unlimited Messaging. To change your Messaging Settings, log into your account on the Virgin Mobile site, go to Phone, Apps & More tab, Edit Message Settings. On the first line you will see your currently selected Messaging Option. Below you will see available Messaging Options. Pick the one that is right for you and then hit the Update button. The amount for your new Messaging Option will be deducted from your account.
answered 3 years, 7 months ago
by
Dan L.
answer 2
Currently there are no unlimited text plans available.
answered 3 years, 7 months ago
by
Dan L.
Question
What phones are compatible with this plan?
I have a Samsung SGH-t229. I have been told that various t mobile phones are compatible with this phone. Is it?
asked 3 years, 7 months ago
by
kyle
Norfolk, VA
on payLo Plans
2 answers
Answers
answer 1
Oh, and the Virgin Mobile phone must be one of the payLo phones to work with the payLo plans.
answered 3 years, 7 months ago
by
Dan L.
answer 2
Only Virgin Mobile phones can be used on the network.
answered 3 years, 7 months ago
by
Dan L.
Question
Can the phones you list under the beyond talk plan be used with the paylo plan?
asked 3 years, 4 months ago
by
Linda
on payLo Plans
2 answers
Answers
answer 1
Sorry, the Beyond Talk phones must be used with Beyond Talk plans.
answered 3 years, 4 months ago
by
Dan L.
answer 2
I finally asked Virgin Mobile Customer Service. They said that no, due to compatibility issues you cannot use Beyond Talk phones with a payLo plan. You cannot use payLo phones with a Beyond Talk plan either due to compatibility issues.
answered 3 years, 4 months ago
by
Dan L.
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