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Customer Questions & Answers for
payLo Plans

Get great value out of every minute and take total control of your spending. Get minutes as low as 5¢ when you buy Minute Packs with Roll Forward Minutes. Add Messaging Packs and Mobile Web to create your perfect plan.
Customer Questions & Answers:
5,502 Questions
 | 
6,275 Answers
Overall Rating:
3.445 out of 5
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Questions & Answers for payLo Plans

Question
Cost for Mobile to other carriers Mobile per min
asked 4 years, 6 months ago
by
R H Braithwaite
on payLo Plans
2 answers
Answers
answer 1
There are no extra charges for calling other mobile phones regardless of carrier.
answered 4 years, 6 months ago
by
Dan L.
answer 2
There is no extra charge to call cell phones using other carriers.
answered 4 years, 6 months ago
by
Dan L.
Question
Why did they change the $25 plan to $35?
asked 4 years, 6 months ago
by
Shanequa
CT
on payLo Plans
2 answers
Answers
answer 1
No they will not if you had a $25 beyond talk before they changed the plans you will not be charded the 10 extra dollars.
answered 4 years, 6 months ago
by
Kyle
answer 2
Please ask again on the Beyond Talk board.
answered 4 years, 6 months ago
by
Dan L.
Question
do you have international plans for text messaging and international calling
asked 4 years, 6 months ago
by
april
on payLo Plans
2 answers
Answers
answer 1
You can send and receive international text messages for $0.15 each. Unfortunately, you cannot send and receive international picture messages. International calls are charged at the international per-minute rate for the country you're calling plus your standard airtime rate. See the International Rates tab on the payLo page for details.
answered 4 years, 6 months ago
by
Dan L.
answer 2
You can use any payLo plan to make international calls. International calls are charged at the international per-minute rate for the country you're calling plus your standard airtime rate. See the International Rates tab on the payLo page for details.
answered 4 years, 6 months ago
by
Dan L.
Question
Is there a family plan where it's cheaper if you add a line?
asked 4 years, 6 months ago
by
Roxy
on payLo Plans
2 answers
Answers
answer 1
Virgin Mobile offers the Beyond Talk and payLo plans at this time. You can add all your family members as there are no family plans.
answered 4 years, 6 months ago
by
Dan L.
answer 2
Virgin Mobile offers the Beyond Talk and payLo plans at this time. There are no family plans.
answered 4 years, 6 months ago
by
Dan L.
Question
If I buy the the $20 PayLo plan how are the text messages deducted?
asked 4 years, 6 months ago
by
Chuck
on payLo Plans
2 answers
Answers
answer 1
Text and Messaging Rate: 15¢ each on these plans $20 Talk and the Basic Rate.
answered 4 years, 6 months ago
by
Dan L.
answer 2
You pay $20 every 90 days to fill your account. The amount for phone calls, text msgs, IM, data is deducted from your account. Any remaining balance is rolled forward at the end of 90 days if you decide to continue service by buying another $20. If your account runs low then Virgin Mobile will prompt you to add more.
answered 4 years, 6 months ago
by
Dan L.
Question
could i get a paylo plan with an LG Rumor Touch
asked 4 years, 6 months ago
by
Monica
on payLo Plans
2 answers
Answers
answer 1
Virgin Mobile phones are not necessarily interchangeable between the Beyond Talk and payLo plans. Log into your account, Setting & Preference tab, Change Plan. From there you can see if a different plan is available for your phone. Or send Virgin Mobile a message by clicking Help above.
answered 4 years, 6 months ago
by
Dan L.
answer 2
Virgin Mobile phones are not necessarily interchangeable between the Beyond Talk and payLo plans. Log into your account, Setting & Preference tab, Change Plan. From there you can see if a different plan is available for your phone.
answered 4 years, 6 months ago
by
Dan L.
Question
can we call forward?
Can the pay as you go plans do call forward?
asked 4 years, 6 months ago
by
key
on payLo Plans
2 answers
Answers
answer 1
Sorry, not yet.
answered 4 years, 6 months ago
by
Dan L.
answer 2
Call forwarding service is not available on payLo plans.
answered 4 years, 6 months ago
by
Dan L.
Question
With the Paylo plan can you get a virgin mobile phone?
asked 4 years, 6 months ago
by
lexus
on payLo Plans
2 answers
Answers
answer 1
Only Virgin Mobile payLo phones can be used with payLo plans. You can buy a payLo phone with the money in your payLo account.
answered 4 years, 6 months ago
by
Dan L.
answer 2
You can only use a Virgin Moible payLo phone with a payLo plan.
answered 4 years, 6 months ago
by
Dan L.
Question
With the Paylo plan can I get an Android phone?
asked 4 years, 6 months ago
by
lexus
on payLo Plans
2 answers
Answers
answer 1
The Virgin Mobile Android phones are only available with the Beyond Talk plans.
answered 4 years, 6 months ago
by
Dan L.
answer 2
Android phones are only available on Beyond Talk plans.
answered 4 years, 6 months ago
by
Dan L.
Question
HOW MANY FAMILY MEMBERS ARE THESE PLANS ALLOWED?
asked 4 years, 6 months ago
by
GERALDINE
NASHVILLE, TN
on payLo Plans
2 answers
Answers
answer 1
Unlimited family members allowed.
answered 4 years, 6 months ago
by
Dan L.
answer 2
Virgin Mobile offers the Beyond Talk and payLo plans at this time. You can sign all your family members since there are no limits as on family plans.
answered 4 years, 6 months ago
by
Dan L.
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