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Customer Questions & Answers for
payLo Plans

Get great value out of every minute and take total control of your spending. Get minutes as low as 5¢ when you buy Minute Packs with Roll Forward Minutes. Add Messaging Packs and Mobile Web to create your perfect plan.
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6,275 Answers
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Questions & Answers for payLo Plans

Question
What is Pay-Lo?
Is it a term for the monthly payment I make for minutes or unlimited minutes?
asked 3 years, 10 months ago
by
M. Sand
Florida
on payLo Plans
1 answer
Answers
answer 1
payLo is Virgin Mobile's value brand, offering monthly and Pay As You Go plans. There are 4 payLo plans for the payLo phones.

------------------------------- What you pay --------- What you get ---------------------------------------------
- Talk and Text plan ......$40/month .................UNLIMITED domestic calls.... UNLIMITED domestic messages (text, picture, IM and email)... 50 megabytes of web access
- Talk and Text plan ..... $30/month ..................1500 minutes talk.....1500 messages(text, email, IM, picture).... 30mb of web access
- Talk plan .................... $20/month*.................. 400 minutes talk
- Basic Rate plan .......... $20 every 90 days* .... Talk for 20¢/minute

*Text, email, IM messages:..15¢ each, picture messages 25¢ each... web access $1.50/mb
http://www.virginmobileusa.com/cell-phone-plans/paylo-plans.jsp?tab=tab2
answered 3 years, 10 months ago
by
Dan L.
Question
Can you use a paylo phone on normal virgin mobile?
I want a phone that's on paylo but I want the normal virgin mobile features and plans. Is this possible?
asked 3 years, 10 months ago
by
McKenna
on payLo Plans
1 answer
Answers
answer 1
Hopefully, you're talking about the Kyocera S2300 because it is the only payLo phone that can work with either payLo or Beyond Talk plans. The other payLo phones only work with payLo plans.
answered 3 years, 10 months ago
by
Dan L.
Question
would i get service up in the mountains?
im going to camp vacamas n iwanna buy lg 101 prepaid wit unlimited txt n call but will ihave service?
asked 3 years, 10 months ago
by
Alex
on payLo Plans
1 answer
Answers
answer 1
Maybe. Find your location on the map at the top of this page.
OR
Follow the link at this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3164/kw/coverage

Be sure to select your coverage interest such as 4G, data coverage, or voice coverage.
answered 3 years, 10 months ago
by
Dan L.
Question
can I pay monthly by check
can they take out monthly charge out of my checking account or do i have to pay by credit card?
asked 3 years, 10 months ago
by
buzz
bellingham
on payLo Plans
1 answer
Answers
answer 1
Virgin Mobile answered your question in the FAQs:
 

Pay by check for Virgin Mobile phone or minutes

You cannot pay by check but you can pay by Paypal which can be deducted from your checking account.
Here's how to do it:

1. You'll need to have a PayPal account. Click here if you do not have a PayPal account.

2. Register PayPal as a payment option in My Virgin Mobile.

3. Follow the link to complete the pre-approved payment agreement on the PayPal Web site.

4. That's it. Now you can use your PayPal account for Top-Ups and set up your account for Auto Top-Ups.

http://virginmobileusa.custhelp.com/app/answers/detail/a_id/924/
answered 3 years, 10 months ago
by
Dan L.
Question
do i have to purchase a phone? i already have an iphone
asked 3 years, 10 months ago
by
robert
portland oregon
on payLo Plans
1 answer
Answers
answer 1
Virgin Mobile's service only works with Virgin Mobile phones.
answered 3 years, 10 months ago
by
Dan L.
Question
Second phone discount?
DO you offer second phone discount. Do it use Sprint minutes to Sprint people I talk to?
asked 5 years, 5 months ago
by
Max Turner
Carmel. IN
on payLo Plans
1 answer
Answers
answer 1
sorry, no multi-phone discounts.

no, no sprint minutes
answered 4 years ago
by
Dan L.
Question
droid
will the android phones ever have plans like this or at least roll over minutes
asked 4 years, 10 months ago
by
anthony
victorville
on payLo Plans
1 answer
Answers
answer 1
Sorry, currently all of the Android phones are programmed to work only with the Beyond Talk plans. They cannot be used with any of the payLo plans. Besides, web access using an Android would be very expensive using one of the payLo plans.
answered 4 years ago
by
Dan L.
Question
Are text messages charged as a 3 minute call on the 400 minute monthly plan?
asked 4 years, 10 months ago
by
Rob F
Orlando
on payLo Plans
1 answer
Answers
answer 1
For the payLo Talk plan (400 minutes) Text and Messaging Rate: 15¢ each. There is no per minute fee.
answered 4 years, 9 months ago
by
Dan L.
Question
do you have family plans
asked 4 years, 10 months ago
by
maria
on payLo Plans
1 answer
Answers
answer 1
Virgin Mobile offers the Beyond Talk and payLo plans at this time. There are no family plans.
answered 4 years, 9 months ago
by
Dan L.
Question
phones for seniors?
Do you have phones that cater to seniors. no frills, big numbers?
asked 4 years, 10 months ago
by
Marie
on payLo Plans
1 answer
Answers
answer 1
Some of the payLo phones like the Samsung Slash, LG Flare, and LG101 have fairly large numeric keypads. They also have a basic set of features that most people want.
answered 4 years, 9 months ago
by
Dan L.
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