Looking for Answers about this Product?

Customer Questions & Answers for
payLo Plans

Get great value out of every minute and take total control of your spending. Get minutes as low as 5¢ when you buy Minute Packs with Roll Forward Minutes. Add Messaging Packs and Mobile Web to create your perfect plan.
Customer Questions & Answers:
5,415 Questions
 | 
6,184 Answers
Overall Rating:
3.394 out of 5
3.4
out of
5
Product Details

Questions & Answers for payLo Plans

Question
do you have plans for people who go regularly to canada
asked 3 years, 2 months ago
by
Denis
on payLo Plans
1 answer
Answers
answer 1
Sorry, Virgin Mobile USA's network only extends throughout the US. payLo by Virgin Mobile customers have access to the Sprint Nationwide Network, reaching more than 278 million people. Coverage is not available everywhere; domestic coverage includes the 48 U.S contiguous states, HI, DC, PR, and US VI. U
answered 3 years, 2 months ago
by
Dan L.
Question
caller Id
Does everybody have caller ID?
asked 3 years, 6 months ago
by
Rebecca
on payLo Plans
1 answer
Answers
answer 1
yes
answered 3 years ago
by
Dan L.
Question
I have a different service can I still keep my number
asked 3 years, 6 months ago
by
Erin
on payLo Plans
1 answer
Answers
answer 1
Very likely.

See the following FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/895
answered 2 years, 5 months ago
by
Dan L.
Question
if you have an assurance phone can you use the sims card in another vigin mobile phone?
asked 3 years, 6 months ago
by
JA
tacoma
on payLo Plans
1 answer
Answers
answer 1
Virgin Mobile USA phones don't use SIM cards.
answered 2 years, 6 months ago
by
Dan L.
Question
400 minutes include long distance?
asked 3 years, 6 months ago
by
tina
virginia
on payLo Plans
1 answer
Answers
answer 1
There are no domestic long-distance fees with payLo.
answered 2 years, 5 months ago
by
Dan L.
Question
holiday phone
dear Sir/madam
I am on holiday in florida for 3 weeks and i want to get 2 phones so that my family can keep in touch if we get separated.
Can you tell me the cheapest way i can get these phones including minutes.
thanks
p mantell
asked 3 years, 6 months ago
by
p mantell
uk
on payLo Plans
1 answer
Answers
answer 1
Your decision should be based on how much you talk, use messaging, and use web access.

------ Get This Plan: ----------------When You Need: ------------------------------------
Basic Rate plan .........................if you only talk a little but don't use messaging, or use web access
$20/month Talk plan ................. if you talk about 400 minutes per month.
$30/month Talk & Text plan ...... if you can talk about 1,500 minutes per month, text message, and like web access"
answered 2 years, 5 months ago
by
Dan L.
Question
I am Canadian looking for a temp # and plan, i can purchase a local sim with a pre-paid plan
asked 3 years, 6 months ago
by
Diane
Toronto, Canada
on payLo Plans
1 answer
Answers
answer 1
Virgin Mobile USA phones don't use SIM cards. Coverage only exists within the USA.
answered 2 years, 5 months ago
by
Dan L.
Question
Are there only certain phones that can be used with a Paylo plan?
I realize that a smartphone seems to require a different type of plan, but there are other phones in stores that I don't see on your site and I am wondering if they can be used. (the phone I'm currently using isn't even listed as a Paylo plan phone.
asked 3 years, 6 months ago
by
LR
on payLo Plans
1 answer
Answers
answer 1
The payLo plans require a payLo phone from Virgin Mobile USA. Phones from other carriers or sources will not work with payLo plans. Virgin Mobile occasionally changes their phones and plans.
answered 2 years, 6 months ago
by
Dan L.
Question
can you chose an unlimited texting plan like the cingular go phones?
asked 3 years, 6 months ago
by
nick
nap
on payLo Plans
1 answer
Answers
answer 1
Virgin Mobile offers two sets of plans: 3 Beyond Talk and 3 payLo plans. There is no "text only" plan.

The closest match for you would be either the $35/month Beyond Talk plan or the payLo Talk and Text plan, $30/month.

- $35/month Beyond Talk plan has 300 minutes talk, PLUS unlimited messaging, and web access. You'll need a Beyond Talk phone, too.
http://www.virginmobileusa.com/legal/terms-of-service-virgin-mobile#beyond_talk_plans

- Talk and Text plan $30/month, 1500 minutes talk, 1500 messages(text, email, IM, picture), 30mb of web access. You'll need a payLo phone, too
http://www.virginmobileusa.com/cell-phone-plans/paylo-plans.jsp?tab=tab2
answered 2 years, 6 months ago
by
Dan L.
Question
is there an auto pay option with a debit/credit card?
asked 3 years, 4 months ago
by
Mike
on payLo Plans
1 answer
Answers
answer 1
Yes, you can set up an auto pay option with your Auto Top-Up Settings and Edit Credit Card Settings. Log into your account on the Virgin Mobile site, Setting & Preference tab. Edit both of these settings: Credit Card Settings, Edit Auto-Topup Settings.
answered 3 years, 3 months ago
by
Dan L.
Product Details