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Customer Questions & Answers for
payLo Plans

Get great value out of every minute and take total control of your spending. Get minutes as low as 5¢ when you buy Minute Packs with Roll Forward Minutes. Add Messaging Packs and Mobile Web to create your perfect plan.
Customer Questions & Answers:
5,502 Questions
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6,275 Answers
Overall Rating:
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Questions & Answers for payLo Plans

Question
If my plan expires, can I add another plan any time or do I have to buy a new phone?
asked 3 years, 7 months ago
by
trace
on payLo Plans
1 answer
Answers
answer 1
If your plan expires your account and service can be restarted within 120 days. After 120 days should still be able to resume service with your old phone but your old phone number may be reassigned.
answered 3 years, 7 months ago
by
Dan L.
Question
what are extra costs, taxes etc. with a 400 min $20..plan
asked 3 years, 7 months ago
by
baldiloxxxx
27012
on payLo Plans
1 answer
Answers
answer 1
You pay $20 every month to fill your account. The amount for phone calls, text msgs, IM, data is deducted from your account. There are no other deductions from your account. Any remaining balance is rolled forward at the end of the month if you decide to continue service by buying another $20. State or local sales tax may be added when purchasing Top-Up cards.
answered 3 years, 7 months ago
by
Dan L.
Question
Do I need to commit for specific time period?
asked 3 years, 7 months ago
by
Meir
on payLo Plans
1 answer
Answers
answer 1
No, there is no contract.
answered 3 years, 7 months ago
by
Dan L.
Question
Can I still buy ringtones and games on the $30 talk and text plan?
asked 3 years, 7 months ago
by
Anthony
on payLo Plans
1 answer
Answers
answer 1
Absolutely! The price will come out of the $30 in your account.
answered 3 years, 7 months ago
by
Dan L.
Question
Does the 1500 minute plan have free nights and weekend minutes?
asked 3 years, 7 months ago
by
????
on payLo Plans
1 answer
Answers
answer 1
Virgin Mobile USA plans offer the same rate at all times for all US calls.
answered 3 years, 7 months ago
by
Dan L.
Question
Do I need to buy a new phone or can I keep the one that I have?
asked 3 years, 7 months ago
by
Linda
on payLo Plans
1 answer
Answers
answer 1
Virgin Mobile service only works with cell phones provided by Virgin. If you are thinking about transferring between the Beyond Talk and payLo plans then Virgin Mobile phones are not necessarily interchangeable between the plans. Log into your account, Setting & Preference tab, Change Plan. From there you can see if a different plan is available for your phone.
answered 3 years, 7 months ago
by
Dan L.
Question
If a smartphone is purchased, with pay as you go...do you need to purchase broadband to have it work?
It is for my son, who needs it for different apps, going to college. We are not in a position to start a plan and I was wondering if it would work the same way as all of our other phones.
asked 3 years, 7 months ago
by
Nancy
Spring Hill, Fl
on payLo Plans
1 answer
Answers
answer 1
A smartphone doesn't require Virgin Mobile Broadband service. Any one of the Beyond Talk plans will provide unlimited internet access to a Virgin Mobile smartphone. Virgin Mobile smartphones will only work with the Beyond Talk plans. None of the payLo phones are smartphones.
answered 3 years, 7 months ago
by
Dan L.
Question
Can the prepaid phones accept collect calls from prison?
- I need to know if I will be able to get calls from prison on the prepaid phone, and how much each call will cost.
asked 3 years, 5 months ago
by
Allix
on payLo Plans
1 answer
Answers
answer 1
I searched and it looks like Virgin Mobile is one of the few companies that takes collect calls. You should click "Contact Us" at the bottom of this page and clear this with Virgin Mobile. A third party or some process may be needed to make this happen for you.
answered 3 years, 5 months ago
by
Dan L.
Question
With the $45 plan i understand that you receive 1200 anytime minutes, does this plan include free night and weekend minutes? If so when do they begin?
asked 3 years, 5 months ago
by
Elisa
on payLo Plans
1 answer
Answers
answer 1
The $45 Beyond Talk plan includes 1,200 ANYTIME minutes. 7/24/365 is anytime.

From the Beyond Talk FAQs: All of the Beyond Talk Plan minutes are Anytime Minutes. That way, you can make calls whenever you want without having to wait until nighttime (or weekends).
answered 3 years, 5 months ago
by
Dan L.
Question
May I use your plant with my own phone?
I got a htc evo 4g cell phone and using sprint's plant. And right now, Sprint rise up the prise and we can shot down the plant.I just want to know if I can join your company plant with the the sprint phone.It's pretty new though.Thanks!
asked 3 years, 5 months ago
by
Dion, Liang
Wewoka
on payLo Plans
1 answer
Answers
answer 1
You must use a cell phone provided by Virgin Mobile USA to get service under any of the payLo or Beyond Talk plans. Phones are available on this web site or at local retailers which you can find by clicking on Find Store at the top of this page.

From the Help FAQs at http://virginmobileusa.custhelp.com

==> Use of a cell phone from a different carrier

You cannot use a mobile phone from another wireless carrier, but it's the perfect excuse to get a new phone.Click here to view Virgin Mobile Phones and Plans.
answered 3 years, 5 months ago
by
Dan L.
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