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Customer Questions & Answers for
payLo Plans

Get great value out of every minute and take total control of your spending. Get minutes as low as 5¢ when you buy Minute Packs with Roll Forward Minutes. Add Messaging Packs and Mobile Web to create your perfect plan.
Customer Questions & Answers:
5,502 Questions
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6,275 Answers
Overall Rating:
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Questions & Answers for payLo Plans

Question
If you buy the $30 monthly plan, is texting unlimited?
asked 4 years, 6 months ago
by
Bertitia
on payLo Plans
1 answer
Answers
answer 1
1500 incoming and outgoing text messages are included for the month.
answered 4 years, 6 months ago
by
Dan L.
Question
Could I RECEIVE international text message with my payLo plan?
I just want to know if I will have to pay extra money (in addition to the $30/month) to receive an international text message.
asked 4 years, 6 months ago
by
Nana
Silver Spring, MD
on payLo Plans
1 answer
Answers
answer 1
From the International Rates tab:

International Text & Web: $0.15 per international SMS message inbound/outbound
answered 4 years, 6 months ago
by
Dan L.
Question
Can I receive Texts abroad
If I take a pre-paid phone, can I receive SMS messages while abroad? I travel to the UK often and would like my US contacts to be able to text me without incurring any charge - as if they were texting me from within the US. Of course, I understand if I might incur some charges for international use. Is there a specific plan for this?
asked 4 years, 6 months ago
by
UKBoy
on payLo Plans
1 answer
Answers
answer 1
Virgin Mobile USA serves the 48 U.S contiguous states, HI, DC, PR, and US VI only.
answered 4 years, 6 months ago
by
Dan L.
Question
Can I buy a phone from the beyond talk phone options but get a paylo plan for the phone?
asked 4 years, 6 months ago
by
D
on payLo Plans
1 answer
Answers
answer 1
Beyond Talk phones are intended for Beyond Talk plans. Virgin Mobile phones are not necessarily interchangeable between the Beyond Talk and payLo plans. Log into your account, Setting & Preference tab, Change Plan. From there you can see if a different plan is available for your phone.

Use the Contact Us link at the bottom of this page and ask Virgin Mobile if this can be done.
answered 4 years, 6 months ago
by
Dan L.
Question
can i use my own phone?
asked 4 years, 6 months ago
by
mason
on payLo Plans
1 answer
Answers
answer 1
You must use a payLo phone provided by Virgin Mobile USA to get service under one of the payLo plans.
answered 4 years, 6 months ago
by
Dan L.
Question
2
How much is it for 2 family plans?
asked 4 years, 6 months ago
by
Kim
texas
on payLo Plans
1 answer
Answers
answer 1
Virgin Mobile offers the Beyond Talk and payLo plans at this time. There are no family plans.
answered 4 years, 6 months ago
by
Dan L.
Question
How do I group plans together?
I would like 2 phones. One with the Beyond Talk plan and one with the payLo plan, but I would like to manage both accounts. How do I do this?
asked 4 years, 6 months ago
by
Rocky
on payLo Plans
1 answer
Answers
answer 1
Sorry, each Virgin Mobile account can only contain 1 phone.
answered 4 years, 6 months ago
by
Dan L.
Question
Do you have a Family Plain
My daughter is getting a phone I need a cheap plain that she, my husben and i can all go on.
asked 4 years, 6 months ago
by
Mary
Baltimore Ohio
on payLo Plans
1 answer
Answers
answer 1
Virgin Mobile offers the Beyond Talk and payLo plans at this time. There are no family plans.
answered 4 years, 6 months ago
by
Dan L.
Question
Does the paylo service work for iphone 4?
asked 4 years, 6 months ago
by
Emiko
on payLo Plans
1 answer
Answers
answer 1
You must use a phone provided by Virgin Mobile USA to get service under one of the payLo plans.
answered 4 years, 6 months ago
by
Dan L.
Question
phones that work with skype
do you offer any of the following phones?

LG Chocolate® TOUCH
LG Dare™
LG enV®3
LG enV® TOUCH
LG Fathom™
LG Octane™
LG Versa™
Palm Pre 2™
Pantech Crux™
Samsung Alias™ 2
Samsung Reality™
asked 4 years, 6 months ago
by
bn
on payLo Plans
1 answer
Answers
answer 1
All currently offered payLo phones are listed on the payLo page Phones tab.
answered 4 years, 6 months ago
by
Dan L.
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