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Customer Questions & Answers for
payLo Plans

Get great value out of every minute and take total control of your spending. Get minutes as low as 5¢ when you buy Minute Packs with Roll Forward Minutes. Add Messaging Packs and Mobile Web to create your perfect plan.
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Questions & Answers for payLo Plans

Question
30MB gives you how much email usage
asked 2 years, 5 months ago
by
tony
florida
on payLo Plans
1 answer
Answers
answer 1
Email is counted as messages. The $30/month plan provides 1,500 combined text, email, IM, and picture messages every month.

Virgin offers two sets of plans: Beyond Talk and payLo. payLo is Virgin Mobile's value brand, offering monthly and Pay As You Go plans.
There are 3 payLo plans for the payLo phones.

------------------------------- What you pay --------- What you get ---------------------------------------------
- Talk and Text plan...... $30/month..................1500 minutes talk.....1500 messages(text, email, IM, picture).... 30mb of web access
- Talk plan..................... $20/month.................. 400 minutes talk*
- Basic Rate plan......... $20 every 90 days* .... Talk for 20¢/minute

*Text, email, IM messages:..15¢ each, picture messages 25¢ each... web access $1.50/mb
http://www.virginmobileusa.com/cell-phone-plans/paylo-plans.jsp?tab=tab2

Beyond Talk Plans feature Unlimited Web, Data, Messaging, and Email - with Talk Minutes included - starting at just $35/month. And the device lineup includes affordable Android™-powered 3G smartphones from top manufacturers - BlackBerry, HTC, LG, Motorola, and Samsung.

Virgin Mobile's 3 Beyond Talk plans are for use with the Beyond Talk phones.
--- What you pay ------------------------------- What you get ---------------------------------------------
- $55/month Beyond Talk plan ........ UNLIMITED talk, UNLIMITED messaging, and UNLIMITED web access.
- $45/month Beyond Talk plan ........ 1200 minutes talk.......PLUS unlimited messaging, and web access
- $35/month Beyond Talk plan ...........300 minutes talk...... PLUS unlimited messaging, and web access
http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans.jsp?tab=tab2
answered 2 years, 5 months ago
by
Dan L.
Question
Is the web access and surfing the web for free?
asked 2 years, 5 months ago
by
Meng
on payLo Plans
1 answer
Answers
answer 1
You get unlimited web access with all of the Beyond Talk plans, which require a Beyond Talk phone.

Virgin Mobile's 3 Beyond Talk plans are for use with the Beyond Talk phones.
--- What you pay ------------------------------- What you get ---------------------------------------------
- $55/month Beyond Talk plan ........ UNLIMITED talk, UNLIMITED messaging, and UNLIMITED web access.
- $45/month Beyond Talk plan ........ 1200 minutes talk.......PLUS unlimited messaging, and web access
- $35/month Beyond Talk plan ...........300 minutes talk...... PLUS unlimited messaging, and web access
http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans.jsp?tab=tab2

You get 30 mb of web access with the $30/month payLo plans. Additional web access costs $1.50/mb for the $30/month plan and for the other 2 payLo plans. payLo is Virgin Mobile's value brand, offering monthly and Pay As You Go plans. There are 3 payLo plans for the payLo phones.

------------------------------- What you pay --------- What you get ---------------------------------------------
- Talk and Text plan...... $30/month..................1500 minutes talk.....1500 messages(text, email, IM, picture).... 30mb of web access
- Talk plan..................... $20/month.................. 400 minutes talk*
- Basic Rate plan........... $20 every 90 days* .... Talk for 20¢/minute

*Text, email, IM messages:..15¢ each, picture messages 25¢ each... web access $1.50/mb
http://www.virginmobileusa.com/cell-phone-plans/paylo-plans.jsp?tab=tab2
answered 2 years, 5 months ago
by
Dan L.
Question
Does the Kyoerca phone have a SIM card?
asked 2 years, 5 months ago
by
Helen
FL
on payLo Plans
1 answer
Answers
answer 1
Virgin Mobile USA phones don't use SIM cards.
answered 2 years, 5 months ago
by
Dan L.
Question
transfer
can i transfer my government issued phone number that is through assurance to a virgin mobile phone if i purchased a new one. and still get the free minutes that i get from assurance
asked 2 years, 5 months ago
by
tamelia
on payLo Plans
1 answer
Answers
answer 1
You should be able to switch to any payLo phone or the Beyond Talk LG Rumor2 and keep your Assurance Wireless plan.

Swap your Virgin Mobile phone online

If you're a current Virgin Mobile customer and you've bought a new phone, you'll need to do a phone swap to switch your mobile number to the new device. There is no charge to complete this transaction online.

Sign In to your Account with your phone number and 6-digit PIN. Choose Swap Phones from the 'I Want To...' menu on the right of the Account Overview tab. Next, you will need to enter the ESN number from your new phone and follow the steps to complete the phone swap.

http://virginmobileusa.custhelp.com/app/answers/detail/a_id/929

See the Assurance FAQs for further details which can be found on this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3340. Then click on the FAQ tab on their website.

For the most accurate answer click 'Contact Us' at the bottom of this page and ask Virgin Mobile's Customer Care.
answered 2 years, 5 months ago
by
Dan L.
Question
Do you have any talk only plans?
My husband just needs a phone for business and doesn't want to get on the internet or text.
asked 2 years, 5 months ago
by
Barb
Ohio
on payLo Plans
1 answer
Answers
answer 1
Yes, Virgin Mobile has a Talk plan with 400 minutes every month. Talk longer 10¢/minute. There is no charge for web access or messaging unless you use them.

------------------------------- What you pay --------- What you get ---------------------------------------------
- Talk and Text plan...... $30/month..................1500 minutes talk.....1500 messages(text, email, IM, picture).... 30mb of web access
- Talk plan..................... $20/month.................. 400 minutes talk*
- Basic Rate plan......... $20 every 90 days* .... Talk for 20¢/minute

*Text, email, IM messages:..15¢ each, picture messages 25¢ each... web access $1.50/mb
http://www.virginmobileusa.com/cell-phone-plans/paylo-plans.jsp?tab=tab2
answered 2 years, 5 months ago
by
Dan L.
Question
weres your unlimeted plan thats what i,am looking for
asked 2 years, 5 months ago
by
bigbird55
on payLo Plans
2 answers
Answers
answer 1
You want Virgin Mobile's Beyond Talk plans at http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans.jsp?tab=tab2

Beyond Talk Plans feature Unlimited Web, Data, Messaging, and Email - with Talk Minutes included - starting at just $35/month. And the device lineup includes affordable Android™-powered 3G smartphones from top manufacturers - BlackBerry, HTC, LG, Motorola, and Samsung.

Virgin Mobile's 3 Beyond Talk plans are for use with the Beyond Talk phones.
--- What you pay ------------------------------- What you get ---------------------------------------------
- $55/month Beyond Talk plan ........ UNLIMITED talk, UNLIMITED messaging, and UNLIMITED web access.
- $45/month Beyond Talk plan ........ 1200 minutes talk.......PLUS unlimited messaging, and web access
- $35/month Beyond Talk plan ...........300 minutes talk...... PLUS unlimited messaging, and web access
answered 2 years, 5 months ago
by
Dan L.
answer 2
Look at the Beyond Talk side of the website
answered 2 years, 5 months ago
by
Bubba
Question
Can I use a Paylo phone with a beyond talk plan?
So can I have a kyocera s2300 with the $35 plan
asked 2 years, 5 months ago
by
Miguel
on payLo Plans
1 answer
Answers
answer 1
The Kyocera S2300 and LG Rumor2 are cross-plan capable. Yes, the Kyocera S2300 is compatible with the Beyond Talk plans.
answered 2 years, 5 months ago
by
Dan L.
Question
can i use my account balance to make a beyond talk plan to a paylo plan??
asked 2 years, 5 months ago
by
stephan
dayton,oh
on payLo Plans
1 answer
Answers
answer 1
"Virgin Mobile[Beyond Talk] and payLo accounts are maintained separately. If you switch between a Virgin Mobile[Beyond Talk] service plan and a payLo service plan, your Virgin Mobile[Beyond Talk] or payLo account (as applicable) may be closed and you may be given a new Virgin Mobile[Beyond Talk] or payLo account (as applicable), and you may not transfer the balance between your Virgin Mobile[Beyond Talk] account and your payLo account. Some service plans are available only on certain phones."

http://www.virginmobileusa.com/legal/terms-of-service-no-annual-contract#switching_between_plans
answered 2 years, 5 months ago
by
Dan L.
Question
Does this plan work with iPhone 4s from Verizon?
asked 2 years, 5 months ago
by
Lisuannette
on payLo Plans
1 answer
Answers
answer 1
Sorry, the payLo plans require a payLo phone from Virgin Mobile USA. Phones from other carriers or sources will not work with payLo plans.
answered 2 years, 5 months ago
by
Dan L.
Question
Can you prepay for a cell phone that you will restock?
asked 2 years, 5 months ago
by
diane
on payLo Plans
1 answer
Answers
answer 1
That's not possible. Virgin Mobile disables the shopping carts when phones are out of stock. You can still click on "Find Store" at the top of the page and buy a phone from a local store.
answered 2 years, 5 months ago
by
Dan L.
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