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Customer Questions & Answers for
payLo Plans

Get great value out of every minute and take total control of your spending. Get minutes as low as 5¢ when you buy Minute Packs with Roll Forward Minutes. Add Messaging Packs and Mobile Web to create your perfect plan.
Customer Questions & Answers:
5,276 Questions
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6,039 Answers
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Questions & Answers for payLo Plans

Question
how often can i get a new phone?
asked 2 years, 1 month ago
by
v
on payLo Plans
1 answer
Answers
answer 1
As often as you like.
answered 2 years, 1 month ago
by
Dan L.
Question
what phones can use the pay lo plans
asked 2 years, 1 month ago
by
rose
st paul,mn
on payLo Plans
1 answer
Answers
answer 1
The payLo phones are compatible with the payLo plans. You can also use the Beyond Talk LG Rumor2. Phones from other carriers or sources will not work with payLo plans.

You can buy payLo phones on this website or at local stores which you can find by clicking on Find Store at the top of this page.
See the payLo phones at http://www.virginmobileusa.com/cell-phone-plans/paylo-plans.jsp?tab=tab1
See the Beyond Talk LG Rumor2 at: http://www.virginmobileusa.com/cell-phones/lg-rumor2-phone.jsp

See all the user manuals at: http://www.virginmobileusa.com/phone-manuals-guides
answered 2 years, 1 month ago
by
Dan L.
Question
Is the $40 cost of the unlimited plan all inclusive or are taxes added on?
My MetroPCS plan charges a flat rate of $40 with no additional charges. Is this the case with your unlimited plan or are taxes and fees added to the $40 monthly charge?
asked 2 years, 1 month ago
by
W C
San Francisco
on payLo Plans
1 answer
Answers
answer 1
Virgin Mobile answered your question in the "FAQs" tab:

Am I charged sales tax?
You're charged sales tax on Top-Ups, purchases of equipment and accessories, and shipping & handling charges where required by law. The amount of tax is based on the billing address of the debit/credit card or PayPal account you use.
answered 2 years, 1 month ago
by
Dan L.
Question
i want a plan with 40$ for unlimited. how much will be total after taxes. i live in greenville, sc 29611.
asked 2 years, 1 month ago
by
ioan s.
greenville,sc
on payLo Plans
1 answer
Answers
answer 1
Virgin Mobile answered your question in the FAQs:

Does Virgin Mobile charge sales taxes on No Annual Contract phones and plans? If so, how are taxes calculated?

Virgin Mobile charges sales tax on Top-Ups, purchases of equipment and accessories, and shipping and handling charges, where required by law. The assessment and calculation of sales taxes are based on the laws applicable for the billing address of the debit/credit card or PayPal account you used to make the payment.

http://virginmobileusa.custhelp.com/app/answers/detail/a_id/2075

For the most accurate answer click 'Contact Us' at the bottom of this page and ask Virgin Mobile's Customer Care.
answered 2 years, 1 month ago
by
Dan L.
Question
Do you have auto renew where you can be automatically charged the monthly fee every month or do you have to do it yourself?
asked 2 years, 1 month ago
by
Sterling Ford
on payLo Plans
1 answer
Answers
answer 1
Yes. Virgin Mobile answered about your Auto Top-Up question in the FAQs:

Auto Top-Up for Pay by the Minute plans

Auto Top-Up is sort of like Virgin Mobile's valet service.
Register a credit or debit card or PayPal account, choose which way you'd like to Auto Top-Up, and we'll automatically add airtime to your account based on the settings you've chosen.

Just pick an amount - $10, $15 ,$20, $25, $30, $35, $40, $50, or $60 - and we'll add it to your account

(1) once a month

or

(2) once every 90 days

or

(3) whenever your balance drops below $5 or 90 days since your last Top-Up, whichever comes first.

It's your choice. And you can change your Auto Top-Up settings anytime through our website www.virginmobileusa.com.

Of course, you can always register a credit/debit card or PayPal account and do Top-Ups on your own - from our Web site or right from your phone.
http://virginmobileusa.custhelp.com/app/answers/detail/a_id/921

You'll need to save your credit or debit card info inside your payLo account. To edit your CREDIT CARD SETTINGS, Sign In to your account on the Virgin Mobile site. Click on the Setting & Preference tab. Click EDIT CREDIT CARD SETTINGS.

To edit your Auto-Topup Settings, Sign In to your account on the Virgin Mobile site, click on the Setting & Preference tab. Under CHANGE AUTO TOP-UP SETTINGS click // EDIT NOW.
answered 2 years, 1 month ago
by
Dan L.
Question
Can I prepay for more than 1 month?
asked 2 years, 1 month ago
by
dc
on payLo Plans
1 answer
Answers
answer 1
Sorry, no. A solution is to use the "Auto Top-Up" setting inside your payLo account to automatically pay for your plan every month.

See the FAQs for more details about "Auto Top-Up": http://virginmobileusa.custhelp.com
answered 2 years, 1 month ago
by
Dan L.
Question
Can I use my phone when traveling to Europe?
What are the fees associated with international travel and do you have international data plans available?
asked 2 years, 1 month ago
by
Stein
on payLo Plans
1 answer
Answers
answer 1
Sorry, no. Virgin Mobile USA phones use the Sprint Nationwide Network which extends ONLY throughout the 48 U.S contiguous states, Hawaii, Washington DC, Puerto Rico, and US Virgin Islands. The VMUSA phones do not roam across other phone networks either. For these reasons the Virgin Mobile USA phones work strictly within the USA and when located outside the USA, will not send/receive calls or messages nor provide web access.
answered 2 years, 1 month ago
by
Dan L.
Question
Using wifi spot instead of data ?
can I use wifi from home tower instead of using their data plan ? Can I switch back and forth?
asked 2 years, 1 month ago
by
Iboo
on payLo Plans
1 answer
Answers
answer 1
None of the payLo phones are equipped for Wi-Fi. So, you'll only be able to use Virgin Mobile's web access with your payLo phone. To get Wi-Fi you'll need one of the Android phones with a Beyond Talk plan.
answered 2 years, 1 month ago
by
Dan L.
Question
Is the iPhone coming to virgin mobile & if so, will the phone have full access to all of iPhones features or limited access & how much per month?
asked 2 years, 1 month ago
by
Fatinah
on payLo Plans
1 answer
Answers
answer 1
Yes, the iPhone is coming to Virgin Mobile June 29. For details go to the following pages.

See the Sign Up page: http://www.virginmobileusa.com/iphone
See the news release: http://newsroom.virginmobileusa.com/press-release/handsets/virgin-mobile-usa-offer-iphone-june-29
answered 2 years, 1 month ago
by
Dan L.
Question
is there a touch screen pay lo smart phone
asked 2 years, 1 month ago
by
Karamele
on payLo Plans
2 answers
Answers
answer 1
Nope,no smart phones on PayLo, smartphones use data
answered 2 years, 1 month ago
by
Bubba
answer 2
no
answered 2 years, 1 month ago
by
Dan L.
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