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Customer Questions & Answers for
payLo Plans

Get great value out of every minute and take total control of your spending. Get minutes as low as 5¢ when you buy Minute Packs with Roll Forward Minutes. Add Messaging Packs and Mobile Web to create your perfect plan.
Customer Questions & Answers:
5,381 Questions
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6,144 Answers
Overall Rating:
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Questions & Answers for payLo Plans

Question
How long do you keep call records and/or text messages while I have an account and after I close it ?
asked 2 years ago
by
Bill
on payLo Plans
1 answer
Answers
answer 1
All questions and answers on this board are from fellow Virgin Mobile customers. We help each other out here. Virgin Mobile staff monitor and edit the content but never comment here.

For the most accurate answer click 'SUPPORT' at the top of this page and ask Virgin Mobile's Customer Care.
answered 2 years ago
by
Dan L.
Question
What touch screen phones are compatible with the assurance wireless plans
Im wondering what touch screen phones or other phones with camera and other features are availible for me to purchase that would be compatible with my assurance wireless plan
asked 2 years ago
by
Crystal k
on payLo Plans
3 answers
Answers
answer 1
All the payLo phones are compatible with your plan except the Samsung Montage and Samsung Entro. None of the payLo phones have touch screens. The current Beyond Talk phones will not work with your plan.

You can find other answers on the Assurance Wireless website which can be found on this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3340. Then click on the FAQ tab on their website.

For the most accurate answer click 'SUPPORT' at the top of this page and ask Virgin Mobile's Customer Care.
answered 2 years ago
by
Dan L.
answer 2
You can only use the PayLo phones with that plan
answered 2 years ago
by
Bubba
answer 3
None. All the payLo phones are compatible with your plan except the Samsung Montage and Samsung Entro. The current Beyond Talk phones will not work with your plan.

You can find other answers on the Assurance Wireless website which can be found on this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3340. Then click on the FAQ tab on their website.

For the most accurate answer click 'SUPPORT' at the top of this page and ask Virgin Mobile's Customer Care.
answered 2 years ago
by
Dan L.
Question
Do you have international calling plans?
asked 2 years ago
by
Marlene
on payLo Plans
2 answers
Answers
answer 1
no
answered 2 years ago
by
Dan L.
answer 2
No, there are no international calling plans available. There are additional charges to make international calls using any Beyond Talk or payLo plan. Scroll down the Beyond Talk or payLo plan page to 'International Rates' then select the country's region in the 'Select A Region' menu for the international per-minute rate.
http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/
answered 2 years ago
by
Dan L.
Question
Do minutes disappear after the month is over and is there a contract to Paylo Plans
asked 2 years ago
by
John
on payLo Plans
3 answers
Answers
answer 1
Yes, your minutes expire at the end of your month. There are no contracts on any payLo plan.
answered 2 years ago
by
Dan L.
answer 2
Yes unless you are on the $20 90 day plan, and there are NO contracts with VMUSA
answered 2 years ago
by
Bubba
answer 3
Yes, your minutes disappear at the end of every month.

There are no contracts with payLo plans and any other Virgin Mobile plan. You are free to leave at anytime.
answered 2 years ago
by
Dan L.
Question
do talk minutes get used when calling other Virgin mobile subscribers?
asked 2 years ago
by
Lori
on payLo Plans
1 answer
Answers
answer 1
Yes, unless you have the $40/month payLo plan or the $55/month Beyond Talk plan.
answered 2 years ago
by
Dan L.
Question
Can i use the paylo service with my Android powered Samsung phone?
or is it only avail. for the cheap phones?
asked 2 years ago
by
Ashley
Michigan
on payLo Plans
2 answers
Answers
answer 1
Nope, Paylo only works with the phones listed
answered 2 years ago
by
Bubba
answer 2
Only the Beyond Talk plans are available for Virgin Mobile's Android phones.
answered 2 years ago
by
Dan L.
Question
Can I use an iPhone with the payLo $20/mo plan?
asked 2 years ago
by
Carmen
on payLo Plans
2 answers
Answers
answer 1
Nope, iPhones require the Beyond Talk Plans, they use a lot of data
answered 2 years ago
by
Bubba
answer 2
Only the Beyond Talk plans are available for the Apple iPhones. For the best value, get Auto Pay for a monthly $5 discount.
http://www.virginmobileusa.com/iphone
answered 2 years ago
by
Dan L.
Question
Can Blackberry Phones use the paylo plans?
I just want to use it for calls and texts
asked 2 years ago
by
Boston Blues
on payLo Plans
2 answers
Answers
answer 1
Nope, Blackberry phones must use the Beyond Talk Plans
answered 2 years ago
by
Bubba
answer 2
Sorry, no. The Virgin Mobile BlackBerry Curve 8530 was one of the Beyond Talk phones and requires a Beyond Talk plan. This is stated on the outside of the box. It is not compatible with the payLo plans.
answered 2 years ago
by
Dan L.
Question
if you have the pay low plan can you send and receive picture mail for free within the 1500 texts?
asked 2 years ago
by
gary
on payLo Plans
1 answer
Answers
answer 1
Yes, text messages, email, IM, and picture messages are all part of the 1,500 messages on the $30/month payLo plan.
answered 2 years ago
by
Dan L.
Question
Please explain how MB of web access works. How much time is 1MB of access?
asked 2 years ago
by
Carol
on payLo Plans
2 answers
Answers
answer 1
Data is measured in electronic information not time
answered 2 years ago
by
Bubba
answer 2
According to Virgin Mobile, 1MB of data is equal to around 100 web pages, but sizes vary.

http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3257
answered 2 years ago
by
Dan L.
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