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Customer Questions & Answers for
payLo Plans

Get great value out of every minute and take total control of your spending. Get minutes as low as 5¢ when you buy Minute Packs with Roll Forward Minutes. Add Messaging Packs and Mobile Web to create your perfect plan.
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6,275 Answers
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Questions & Answers for payLo Plans

Question
what plans work with the samsung restore phone
asked 3 years, 4 months ago
by
Diane
on payLo Plans
1 answer
Answers
answer 1
Only the Beyond Talk plans are available on the Samsung Restore.
http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans/overview/#overview
answered 3 years, 4 months ago
by
Dan L.
Question
How does texting work on the $20 plan? If I just bought the access at Target, how do you get my credit card number to charge per text?
asked 3 years, 3 months ago
by
Chris
Saint Paul
on payLo Plans
1 answer
Answers
answer 1
Domestic text messages cost 15¢ each on the $20/month payLo plan. Payment for each text comes out of your Virgin Mobile account. You can add money to your Virgin Mobile account with Credit, Debit cards, PayPal or Virgin Mobile Top-Up cards. Select MY ACCOUNT on your phone or click TOP-UP at the top of this web page to start the process. View the balance in your Virgin Mobile account at anytime by selecting MY ACCOUNT on your phone or click MANAGE MY ACCOUNT at the top of this web page.
answered 3 years, 3 months ago
by
Dan L.
Question
Will an iPhone work with any of the plans?
asked 3 years, 3 months ago
by
Frank
Houston, TX
on payLo Plans
1 answer
Answers
answer 1
The Beyond Talk plans are only available when setting up an Apple iPhone from Virgin Mobile USA. The payLo plans are not available on an Apple iPhone from Virgin Mobile USA.

http://www.virginmobileusa.com/iphone
answered 3 years, 3 months ago
by
Dan L.
Question
Features
Does these phones support call forwarding?
asked 3 years, 3 months ago
by
Nikki
on payLo Plans
1 answer
Answers
answer 1
No. Only the Apple iPhones and Motorola Triumph phones for the Beyond Talk plans mention how to forward calls in their manuals.

Virgin Mobile answered your question in the FAQs:

System Update: Call Forwarding
There's no additional charge to use the Call Forwarding feature. Any forwarded call will just be charged according to your current service plan. http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5757

See your user manual at: http://www.virginmobileusa.com/phone-manuals-guides

For the most accurate answer click 'SUPPORT' at the top of this page and ask Virgin Mobile's Customer Care.
answered 3 years, 3 months ago
by
Dan L.
Question
can i use paylo with my smartphone instead of monthly plans
asked 3 years, 3 months ago
by
Alyssa
on payLo Plans
1 answer
Answers
answer 1
Generally, you will need a Beyond Talk phone from Virgin Mobile USA for a Beyond Talk plan. And you will need a payLo phone from Virgin Mobile USA for a payLo plan. Phones from other carriers will not work with any Beyond Talk or payLo plan.

Only 2 models can use any current Beyond Talk or payLo plan; the Kyocera S2300 and the LG Rumor2*.
payLo only, not Assurance                                                              Samsung Entro
payLo only, not Assurance                                                              Samsung Montage
payLo, Assurance                                                                           LG 101
payLo, Assurance                                                                           LG 200*
payLo, Assurance                                                                           Samsung M575
payLo, Assurance, legacy VM plans (not Beyond Talk)                   Kyocera S2100
All available Virgin Mobile plans, Assurance                                    Kyocera S2300
All available Virgin Mobile plans, Assurance                                    LG Rumor 2*
All available Virgin Mobile plans, Assurance                                    Samsung M340*

Beyond Talk Plans only                                                                   Apple iPhone 4
Beyond Talk Plans only                                                                   Apple iPhone 4S
Beyond Talk Plans only                                                                   BlackBerry Curve*
Beyond Talk Plans only                                                                   HTC Evo V 4G
Beyond Talk Plans only                                                                   HTC One V
Beyond Talk Plans only                                                                   HTC Wildfire S*
Beyond Talk Plans only                                                                   Kyocera Rise
Beyond Talk Plans only                                                                   LG Rumor Touch*
Beyond Talk Plans only                                                                   LG Optimus Elite
Beyond Talk Plans only                                                                   LG Optimus V*
Beyond Talk Plans only                                                                   LG Optimus Slider
Beyond Talk Plans only                                                                   Motorola Triumph
Beyond Talk Plans only                                                                   Samsung Intercept*
Beyond Talk Plans only                                                                   Samsung Galaxy S II
Beyond Talk Plans only                                                                   Samsung Galaxy Reverb
Beyond Talk Plans only                                                                   Chaser
Beyond Talk Plans only                                                                   Venture
*discontinued models
answered 3 years, 3 months ago
by
Dan L.
Question
If you use the GPS turn-by-turn navigation feature, does it use data time, i.e. MBs? If so, how many?
asked 3 years, 3 months ago
by
Leslee
Detroit MI
on payLo Plans
1 answer
Answers
answer 1
Data for GPS, web browsing and other apps is measured in MB. It is not measured in time. There is no way to determine the amount of data since it depends on what has to be downloaded.
answered 3 years, 3 months ago
by
Dan L.
Question
Does the Kyocera Loft work with the PayLo plans?
asked 3 years, 3 months ago
by
Milton
on payLo Plans
1 answer
Answers
answer 1
Yes, the Kyocera S2300 from Virgin Mobile USA will work with any payLo plan.
answered 3 years, 3 months ago
by
Dan L.
Question
can I call to puerto rico with the unlimited minutes plan
asked 3 years, 10 months ago
by
frank
ohio
on payLo Plans
1 answer
Answers
answer 1
Yes. And Puerto Rico is considered a domestic call; no international rates charge.
answered 3 years, 10 months ago
by
Dan L.
Question
Can you add a phone to an existing plan?
asked 3 years, 3 months ago
by
Vern
on payLo Plans
1 answer
Answers
answer 1
Sorry, it is not possible to add another line to any account. Each phone has its own account. When you buy another phone it will have its own account.
answered 3 years, 3 months ago
by
Dan L.
Question
international rates
asked 3 years, 3 months ago
by
richard
on payLo Plans
1 answer
Answers
answer 1
Scroll down the payLo plan page to 'International Rates' then select the country's region in the 'Select A Region' menu for the international per-minute rate.
http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/#overview

The payLo plans only cover domestic calls and domestic messages. There are additional charges to make international calls using any payLo plan(no additional charge to receive an international call). International calls are charged at the international per-minute rate for the country you're calling PLUS your standard airtime rate.

You will need $$ in your Virgin Mobile account before making any international calls. Click 'Top-Up' at the top of this page to use a credit/debit card, PayPal, or Virgin Mobile Top-Up card to put money into your Virgin Mobile account before sending an international call.

For all payLo plans, inbound and outbound international text messages cost 15¢ each. International picture messages are not available.
answered 3 years, 3 months ago
by
Dan L.
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