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Customer Questions & Answers for
payLo Plans

Get great value out of every minute and take total control of your spending. Get minutes as low as 5¢ when you buy Minute Packs with Roll Forward Minutes. Add Messaging Packs and Mobile Web to create your perfect plan.
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Questions & Answers for payLo Plans

Question
whats youre cheapest plan
asked 2 years, 1 month ago
by
Megan
utah
on payLo Plans
1 answer
Answers
answer 1
Depends how much you intend to use your phone.

The payLo Basic Rate plan is the lowest price if you rarely send/receive calls and don't need it often for messages or web access. Just knowing that you are connected with the world will gives you peace of mind at a low cost of $20 every 90 days.

Get the payLo $20 per month Talk plan if you jabber on the phone every month more than you text message or surf the web.

The $30 per month payLo Talk & Text plan is for you if you talk, text, and need the internet even more.

Virgin offers two sets of plans: Beyond Talk and payLo. payLo is Virgin Mobile's value brand, offering monthly and Pay As You Go plans.
There are 3 payLo plans for the payLo phones.
---------------------------------- What you pay --------- What you get ---------------------------------------------
- Talk and Text plan...... $30/month.............1500 minutes talk...... 1500 messages(text, email, IM, picture)................... 30mb of web access
- Talk plan................... $20/month............. 400 minutes talk......... 15¢ each text msg........... 25¢ each picture msg.... $1.50/mb of web access
- Basic Rate plan......... $20 every 90 days.....20¢/minute talk...........15¢ each text msg........... 25¢ each picture msg.... $1.50/mb of web access
http://www.virginmobileusa.com/cell-phone-plans/paylo-plans.jsp?tab=tab2

Virgin Mobile's 3 Beyond Talk plans are for use with the Beyond Talk phones.
--- What you pay ------------------------------- What you get ---------------------------------------------
- $55/month Beyond Talk plan ........ UNLIMITED talk, UNLIMITED messaging, and UNLIMITED web access.
- $45/month Beyond Talk plan ........ 1200 minutes talk.......PLUS unlimited messaging, and web access
- $35/month Beyond Talk plan ...........300 minutes talk...... PLUS unlimited messaging, and web access
http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans.jsp?tab=tab2
answered 2 years, 1 month ago
by
Dan L.
Question
Can I swap from LG flare to Samsung M575 without changing my plan?
can I swap from LG flare to Samsung M575 without changing my plan?
asked 2 years, 1 month ago
by
vito v
on payLo Plans
1 answer
Answers
answer 1
Swap your Virgin Mobile phone online

If you're a current Virgin Mobile customer and you've bought a new phone, you'll need to do a phone swap to switch your mobile number to the new device. There is no charge to complete this transaction online.

Follow this link for the details: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/929/kw/swap/

If you have more questions click Help at the top of this page. Then select "Go to FAQs" to search a list of frequently asked questions.
answered 2 years, 1 month ago
by
Dan L.
Question
? family plans
asked 2 years, 1 month ago
by
phli
ri
on payLo Plans
1 answer
Answers
answer 1
Virgin Mobile offers the 3 Beyond Talk and 3 payLo plans at this time. There are no family plans.

However, using the Virgin Mobile plans, you could set up your family with a phone and plan that is suitable for each member. Mom and Dad could have the $55 unlimited everything from the Beyond Talk plans and a smart phone or Android phone. The kids could each have a payLo phone with an 'allowance' for minutes or messages. $150/month for 2 $55/month Unlimited Minute Beyond Talk plans and 2 $20/month payLo Talk plans. How does that sound? You could even setup Auto Top-Up to automatically pay your plans every month. Prices exclude phones.

Don't forget that Virgin Mobile USA is part of Sprint Nextel which does have family plans.
answered 2 years, 1 month ago
by
Dan L.
Question
Can non-US citizens get a prepay phone/SIM card?
I'll be visiting the US for four weeks later this year from the UK and would like to get an American SIM card (or handset) rather than pay data roaming fees from my UK network.
asked 2 years, 1 month ago
by
Phil
Nottingham UK
on payLo Plans
1 answer
Answers
answer 1
Phone, yes. The Virgin Mobile phones are CDMA and don't use SIM cards.
answered 2 years ago
by
Dan L.
Question
Can I use mt optivus phone for pay pal
asked 2 years ago
by
Mommy
nm
on payLo Plans
1 answer
Answers
answer 1
Nope and you can not use the LG Optimus either
answered 2 years ago
by
Bubba
Question
Can I my lg optimus v phone for or with pay lo
asked 2 years ago
by
u know what it is
nm
on payLo Plans
1 answer
Answers
answer 1
Virgin Mobile USA's LG Optimus V is a Beyond Talk phone and may only be used with Beyond Talk plans. This is stated on the outside of the box.
answered 2 years ago
by
Dan L.
Question
How do i get my phone to speed up because itsway
My phone is way to slow any suggestions on what I need to do to try fixing it
asked 2 years ago
by
Payton
on payLo Plans
1 answer
Answers
answer 1
If you mean that your web access is slow then you should get one of the payLo 3G phones. The only payLo 3G phones currently available are the Kyocera S2100 and the Samsung M575.
answered 2 years ago
by
Dan L.
Question
roaming international
would I be able to use roaming international when i fly out of the USA? I will be traveling to Ecuador and would like to stay connected
asked 2 years ago
by
Gabriel
New York
on payLo Plans
1 answer
Answers
answer 1
Sorry, no. Virgin Mobile USA uses the Sprint Nationwide Network which extends ONLY throughout the 48 U.S contiguous states, HI, DC, PR, and US VI. When located outside the USA Virgin Mobile USA phones will not send/receive calls or messages. The VMUSA phones do not roam across other phone networks either.
answered 2 years ago
by
Dan L.
Question
Can I use a paylo plan with my smartphone?
Can I use a paylo plan with my smartphone? I have an LG Optimus V
asked 2 years ago
by
Cya
on payLo Plans
1 answer
Answers
answer 1
The payLo plans require a payLo phone from Virgin Mobile USA. Virgin Mobile's LG Optimus V is a Beyond Talk phone and is incompatible with payLo plans.

You can buy payLo phones on this website or at local stores which you can find by clicking on Find Store at the top of this page. Phones from other carriers or sources will not work with payLo plans.

http://www.virginmobileusa.com/cell-phone-plans/paylo-plans.jsp?tab=tab1
answered 2 years ago
by
Dan L.
Question
will VM be offering a tablet/phone to their inventory in the near future?
asked 2 years ago
by
sue
jersey shore
on payLo Plans
1 answer
Answers
answer 1
All questions and answers are from fellow Virgin Mobile customers. We help each other out here. Virgin Mobile staff monitor and edit the content but never comment here.

Virgin Mobile USA occasionally changes their line of phones and plans. Virgin Mobile is part of Sprint Nextel. Sprint has Tablets, Notebooks, and other cellular devices now.
answered 2 years ago
by
Dan L.
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