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Customer Questions & Answers for
payLo Plans

Get great value out of every minute and take total control of your spending. Get minutes as low as 5¢ when you buy Minute Packs with Roll Forward Minutes. Add Messaging Packs and Mobile Web to create your perfect plan.
Customer Questions & Answers:
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6,184 Answers
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Questions & Answers for payLo Plans

Question
Can I use the Paylo plan anywhere in the US
asked 1 year, 9 months ago
by
Rita
Seattle
on payLo Plans
1 answer
Answers
answer 1
Almost anywhere. Check your COVERAGE on the top line of this webpage.
          OR
Follow the link at this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3164/kw/coverage

Be sure to select your coverage interest such as 4G, 3G Data Coverage, or Voice Coverage in the boxes above the map.
answered 1 year, 9 months ago
by
Dan L.
Question
I want to upgrade plan but the system won't let me for another 60 days, why?
I want to go from the paylo basic to $30 per month talk/text plan but every time I try to switch my account page says it will not take affect for another 60 days even though I am about out of money in my account. So then I have to top up again with out being able to swith plans and then the switch puts me even farther out. Why does this happen?
asked 1 year, 9 months ago
by
Heather
on payLo Plans
1 answer
Answers
answer 1
This question can only be answered by calling Virgin Mobile Support. Click 'SUPPORT' at the top of this page to find the Virgin Mobile phone number.
answered 1 year, 9 months ago
by
Dan L.
Question
Can I get the paylo plan for the iPhone 4s
asked 1 year, 9 months ago
by
Toya
Baton Rouge la.
on payLo Plans
1 answer
Answers
answer 1
Sorry, the Virgin Mobile payLo plans are not available when setting up the Apple iPhones from Virgin Mobile. Only the Beyond Talk plans are available when setting up the Apple iPhones from Virgin Mobile. iPhones from other carriers won't work with Virgin Mobile payLo plans nor Beyond Talk plans.
answered 1 year, 9 months ago
by
Dan L.
Question
Is there a way I can pay the $40.00 for unlimited talk & text PayLo without 'buying' a card? From my phone I mean.
asked 1 year, 9 months ago
by
Kevin
on payLo Plans
1 answer
Answers
answer 1
Yes, You can pay for your monthly service on your phone or on this website by using a credit/debit card, PayPal account, or Virgin Mobile Top-Up card. Press the UP navigation key or select MY ACCOUNT on the menu to start the process on your phone. You can also click 'Top-Up' at the top of this web page to pay for your monthly service.
answered 1 year, 9 months ago
by
Dan L.
Question
On the talk and text plans, can they be made to any phone with any carrier
asked 1 year, 9 months ago
by
Linda
on payLo Plans
1 answer
Answers
answer 1
Yes, the payLo plans cover calls to any phones (mobile or wired) within the USA.
answered 1 year, 9 months ago
by
Dan L.
Question
can i change my phone number?
asked 1 year, 9 months ago
by
rita
on payLo Plans
1 answer
Answers
answer 1
Virgin Mobile answered your question in the FAQs:

Change your existing Virgin Mobile phone number
You can change your current Virgin Mobile phone number for a $10.00 fee. Simply log into My Account, go to the Settings & Preferences section, select Change Phone from the right-hand navigation and walk through the guided steps.

Important Info to Remember:

- You will be charged $10.00 from your cash balance to complete this phone number change.
- Once you change your Virgin Mobile phone number, you cannot get your old phone number back.
- You're only allowed to change your phone number once every 24 hours using our website.

http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5659

Note, you can find many more answers in the FAQs by clicking SUPPORT at the top of this web page, scroll down the page and click on // SEE ALL FREQUENTLY ASKED QUESTIONS.
answered 1 year, 8 months ago
by
Dan L.
Question
my txt are in funtion?
asked 1 year, 8 months ago
by
Carlos
on payLo Plans
1 answer
Answers
answer 1
Virgin Mobile answered your question in the FAQs:

http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5658

If you still have problems click 'SUPPORT' at the top of this page to find the Virgin Mobile phone number.
answered 1 year, 8 months ago
by
Dan L.
Question
canyou use this phone too for the free goverment phone
asked 1 year, 8 months ago
by
jeri
on payLo Plans
1 answer
Answers
answer 1
Yes, all the payLo phones are compatible with the Assurance Wireless plans. You can buy Virgin Mobile USA phones on this website, elsewhere online, or at a local store. It doesn't matter where you buy the phone as long as it is one of the payLo phones mentioned. The current Beyond Talk phones will not work with Assurance Wireless plans.

See the current payLo phones at:         http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/#overview

Click 'Find a Store' at the top of this page for nearby stores that sell Virgin Mobile phones.

You can find other answers on the Assurance Wireless website which can be found on this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3340. Then click on the FAQ tab on their website.

For the most accurate answer click 'SUPPORT' at the top of this page and ask Virgin Mobile's Customer Care.
answered 1 year, 8 months ago
by
Dan L.
Question
What is service preserver?
asked 1 year, 8 months ago
by
Walter
Baltimore
on payLo Plans
1 answer
Answers
answer 1
The payLo Service Preserver Program lets you keep your Virgin Mobile account active for one year without a payment. The Service Preserver Program does not provide any minutes, messages or web access. The Service Preserver Program can only be used with the Basic Rate plan and cannot be used with any other payLo or Beyond Talk plan. You still need to keep a balance in your account to use your phone according to your Basic Rate plan. The money you add to your account to qualify for Service Preserver Program is yours to pay for calling, texting, messages, web access, ringtones, etc.

http://www.virginmobileusa.com/legal/terms-of-service-paylo#paylo_service_preserver_program
http://www.virginmobileusa.com/help-support/1yearofservice.html

► System Update: Service Preserver Program
     • Monthly Plan Customers: Effective 12/31/12, Monthly Plan customers will no longer be eligible for the $90 Service Preserver offering.
     • Pay As You Go Customers: Effective 12/31/12, Pay As You Go Plan customers who want to take advantage of the Service Preserver offering must
       add the $90 to their account all at one time (in one single transaction).
       http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5745

► The payLo Basic Rate plan is the only Pay As You Go plan currently available. Due to the recent plan changes, it is no longer described on the web
     pages but it is still available.
     http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5676

     The Basic Rate plan costs $20 every 90 days; that $20 is added to your phone account. Charges for talk, messages, and web access are deducted
     from your account as you go.Talk for 20¢/minute, 15¢ each text msg, 25¢ each picture msg, and $1.50/mb of web access. Any amount left in your
     account at the end of 90 days is carried forward to the next period. The payLo Basic Rate plan can be used by any payLo phone.

     When you start your new payLo phone you'll be prompted to select one of the plans. If you don't see the Basic Rate plan then click on 'Don't see the
     plan you are looking for? Click here.' The payLo Basic Rate plan will be at the bottom.

     http://www.virginmobileusa.com/legal/terms-of-service-paylo#pay_as_you_go_plans
     http://www.virginmobileusa.com/legal/terms-of-service-paylo#basic_rate
     http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/
answered 1 year, 8 months ago
by
Dan L.
Question
Will my minutes (balance) stay the same if I get a new Paylo phone and keep the Minute 2 Minute Plan?
I have a Minute 2 Minute Plan for years with a Kycera Wildcard phone. I'm thinking about upgrading to one of the new Paylo phones. Can I keep my minutes or balance?
asked 1 year, 8 months ago
by
James
on payLo Plans
1 answer
Answers
answer 1
Probably. For the most accurate answer click 'SUPPORT' at the top of this page and ask Virgin Mobile's Customer Care. You can also click LIVE CHAT on this page.
answered 1 year, 8 months ago
by
Dan L.
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