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Customer Questions & Answers for
payLo Plans

Get great value out of every minute and take total control of your spending. Get minutes as low as 5¢ when you buy Minute Packs with Roll Forward Minutes. Add Messaging Packs and Mobile Web to create your perfect plan.
Customer Questions & Answers:
5,502 Questions
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6,275 Answers
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Questions & Answers for payLo Plans

Question
can an account be put in a business name
I have a small business. 3 phones. can they all be put under my business name?
asked 3 years, 2 months ago
by
Pat
on payLo Plans
1 answer
Answers
answer 1
When setting up a Virgin Mobile phones there is no field for a business name, only first and last name.
answered 3 years, 2 months ago
by
Dan L.
Question
to get paylo plan, can i use the phone i already have?
asked 3 years, 2 months ago
by
k
on payLo Plans
1 answer
Answers
answer 1
• Phones from other carriers will not work with payLo plans.
• The payLo plans are only available when setting up a payLo phone from Virgin Mobile USA.
• payLo plans are not available on the smartphones from Virgin Mobile.

Virgin Mobile USA phones are available on this website, at local stores, and elsewhere. Click 'Find A Store' at the top of this page for local nearby stores.

See the current payLo phones at:         http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/#overview
answered 3 years, 2 months ago
by
Dan L.
Question
do you have any minute plans, minus text messaging and data?
asked 3 years, 2 months ago
by
lisa
on payLo Plans
1 answer
Answers
answer 1
Yes, you want the $20 per month payLo plan with 400 minutes every month. If you go over, additional minutes are 10¢ each. Charges for additional minutes come out of your Virgin Mobile account.
  payLo                          Monthly Talk Minutes                         Messages                               Web Access                 Virgin XL
   Plans                                                                                (Text, IM, Email, Picture)
   • $20/month                            400                                                 *                                                *                                *

      *Text, email, IM messages cost 15¢ each, picture messages 25¢ each, web access $1.50/mb. Virgin XL 15¢/day

The payLo plans and the payLo phones are described at:  http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/
answered 3 years, 2 months ago
by
Dan L.
Question
I was wondering if you guys offer a bi-monthly plan?
I'm going away for a month and will only be in America for another 2 weeks, but I'd still like to use my cell phone without having to spend so much money to use it for those 2 weeks instead of a month.
asked 3 years, 2 months ago
by
Roshanne
on payLo Plans
1 answer
Answers
answer 1
Sorry, all the payLo and Beyond Talk plans last for an entire month.
answered 3 years, 2 months ago
by
Dan L.
Question
pay-lo: call waiting and call forwarding?
Is there call forwarding and call waiting on the pay-lo plan?
asked 3 years, 2 months ago
by
Mike
on payLo Plans
1 answer
Answers
answer 1
Call forwarding is not available on Virgin Mobile USA with any plan nor any phone.

Depending on the model, call waiting is available on some payLo phones. See your user manual at: http://www.virginmobileusa.com/phone-manuals-guides
answered 3 years, 2 months ago
by
Dan L.
Question
DO ANY OF THE PAY LO PLAN PHONES HAVE FM RADIO?
asked 3 years, 2 months ago
by
RON
on payLo Plans
1 answer
Answers
answer 1
No. Neither do any of the current Beyond Talk phones. The FM radio feature was replaced on the Beyond Talk phones by internet radio and uses the unlimited data feature of the Beyond Talk plans. Internet radio is not available on payLo phones since the phones can't stream audio or video and data costs extra.
answered 3 years, 2 months ago
by
Dan L.
Question
How do I get started on a Paylo plan?
My friend gave me her old virgin mobile phone (your site said that it is compatible with paylo plans)and I would like to sign up for the $30 Paylo plan but I went to my local Walmart, RadioShack,& Riteaid and found no cards for it?! The only thing i saw was for top off and the $45/month unlimited text & data plan with like 300 or 400 talk minutes, not paylo?!! Do I sign up online or do I need a sales associate at one of those stores to get me started?!!!
Sincerely,
anxiously waiting to use my phone
asked 3 years, 2 months ago
by
Kelly
on payLo Plans
1 answer
Answers
answer 1
Click ACT***** on the top line of this webpage to start the process. (Sorry, the Virgin Mobile moderator doesn't let us spell out the full word on this board. Don't know why.)
answered 3 years, 2 months ago
by
Dan L.
Question
Ddo you have call forwarding option?
asked 3 years, 2 months ago
by
b kym
on payLo Plans
1 answer
Answers
answer 1
Call forwarding is not available on Virgin Mobile USA with any plan nor any phone.
answered 3 years, 2 months ago
by
Dan L.
Question
Can you use phone as hot spot on the 30 month plan?
asked 3 years, 2 months ago
by
Greg
on payLo Plans
1 answer
Answers
answer 1
Currently, only the HTC Evo V, Samsung Galaxy S II and both Apple iPhones using a Beyond Talk plan and the $15/month Hotspot option can create a Mobile Hotspot.
answered 3 years, 2 months ago
by
Dan L.
Question
What replacement phone and plan can I get in which I just top up once in a while?
I currently top up every couple of months. I plan on getting a new phone and don't know what to get as all I see are monthly plans. What phones can I get and continue just topping up once in a while?
asked 3 years, 2 months ago
by
G Richter
on payLo Plans
1 answer
Answers
answer 1
Your Basic Rate payLo plan, $20 every 90 days, will work with any payLo phone from Virgin Mobile USA.
See the current payLo phones at:       http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/#overview

Below is a list of current and discontinued payLo models. The discontinued models are not available on this website but may be available elsewhere online. Click 'Find a Store' at the top of this page for nearby stores that sell Virgin Mobile phones.
LG 101*
LG 200*
Samsung Entro
Samsung Montage
Samsung M575
Kyocera S2100
Kyocera S2300
Samsung M340*
*discontinued models
answered 3 years, 2 months ago
by
Dan L.
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