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Customer Questions & Answers for
payLo Plans

Get great value out of every minute and take total control of your spending. Get minutes as low as 5¢ when you buy Minute Packs with Roll Forward Minutes. Add Messaging Packs and Mobile Web to create your perfect plan.
Customer Questions & Answers:
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6,275 Answers
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Questions & Answers for payLo Plans

Question
Are there mobile to mobile minutes with other virgin mobile phones and\or sprint?
asked 1 year, 11 months ago
by
Juan
on payLo Plans
1 answer
Answers
answer 1
No, minutes for calls within the US, incoming & outbound, will be deducted from your monthly allotment on your account according to your plan; there are no free mobile-to-mobile, Virgin-to-Virgin, weekend or night calls for any Beyond Talk nor payLo plan.

Minutes are not counted if you have either the $55/month Beyond Talk plan or the $40/month payLo plan.
answered 1 year, 11 months ago
by
Dan L.
Question
Will my phone work in Europe?
Can I call the USA from Germany? What will I be charged? Roaming? International Rate?
asked 1 year, 11 months ago
by
kristin fulton
germany
on payLo Plans
1 answer
Answers
answer 1
Sorry, no. Virgin Mobile USA phones work strictly within the USA.

Virgin Mobile USA phones use the Sprint Nationwide Network which extends ONLY throughout the 48 U.S contiguous states, Hawaii, Washington DC, Puerto Rico, and US Virgin Islands. The VMUSA phones do not roam across other phone networks either. For these reasons the Virgin Mobile USA phones work strictly within the USA and when located outside the USA, will not send/receive calls or messages nor provide web access. There are no options available to use Virgin Mobile USA phones outside the USA.
answered 1 year, 11 months ago
by
Dan L.
Question
Retaining phone number
If I am experimenting with my Virgin phone and want to retain my old land line while using the cell phone until I decide. Can I keep both numbers until I decide?
asked 1 year, 10 months ago
by
Saye
on payLo Plans
1 answer
Answers
answer 1
You'll only be able to keep both numbers while subscribing to both phone companies.
answered 1 year, 10 months ago
by
Dan L.
Question
How many texts can i send and recieve per minute?
asked 2 years, 5 months ago
by
Wes
on payLo Plans
1 answer
Answers
answer 1
Text messages are counted as individual messages and not as minutes like phone calls.
answered 2 years, 4 months ago
by
Dan L.
Question
are their any plans for just talk?
asked 2 years, 5 months ago
by
vanessa
on payLo Plans
1 answer
Answers
answer 1
Yes, you want the payLo Talk plan for $20/month. You get 400 minutes of domestic calls every month which works out to 5¢/minute. Messages and web access are not included but are available. Extra minutes cost 10¢/minute. The Talk plan requires a payLo phone

payLo                          Monthly Talk Minutes                         Messages                               Web Access                 
Plans                                                                                (Text, IM, Email, Picture)
• $40/month                     UNLIMITED                                    UNLIMITED                                   50MB
• $30/month                          1,500                                            1,500                                        30MB
• $20/month                            400                                                 *                                                *
• $20 every 90 days            20¢/minute                                         *                                                *
*Text, email, IM messages cost 15¢ each, picture messages 25¢ each, web access $1.50/mb
answered 2 years, 4 months ago
by
Dan L.
Question
I bought the wrong plan. can I upgrade it?
I thought the $20 plan included text messages in the minutes. Can I upgrade it to the $30 plan? Will I lose my $20?
asked 2 years, 5 months ago
by
Stpeh
on payLo Plans
1 answer
Answers
answer 1
Yes.

Here is your answer from the Help FAQs at http://virginmobileusa.custhelp.com

You can change plans as your needs change as long as your account is active. And you will lose any unused minutes when you switch plans. So it's a good idea to use up all your minutes before you make the switch, according to the Help FAQs. Note that you will not be able to return to any expired plan (no longer offered) if you decide to change plans.

http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3324/kw/switching
answered 2 years, 4 months ago
by
Dan L.
Question
Can I buy phone to use with Assurance Wireless Account
I would like to purchase a phone to use with my Assurance Wireless Account. Which phones are compatible with that account?
asked 1 year, 10 months ago
by
Lori
Ohio
on payLo Plans
1 answer
Answers
answer 1
Yes, all the payLo phones are compatible with the Assurance Wireless plans. You can buy Virgin Mobile USA phones on this website, elsewhere online, or at a local store. It doesn't matter where you buy the phone as long as it is one of the payLo phones mentioned. The current Beyond Talk phones will not work with Assurance Wireless plans.

See the current payLo phones at:         http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/#overview

Click 'Find a Store' at the top of this page for nearby stores that sell Virgin Mobile phones.

You can find other answers on the Assurance Wireless website which can be found on this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3340. Then click on the FAQ tab on their website.

For the most accurate answer click 'SUPPORT' at the top of this page and ask Virgin Mobile's Customer Care.
answered 1 year, 10 months ago
by
Dan L.
Question
Can you use any virgin mobile SMARTPHONE on a paylo phone plan?
asked 1 year, 10 months ago
by
Sara
on payLo Plans
1 answer
Answers
answer 1
Generally, you will need a payLo phone from Virgin Mobile USA for a payLo plan. And you will need a Beyond Talk phone from Virgin Mobile USA for a Beyond Talk plan.

Only 2 models can use any current Beyond Talk or payLo plan; the Kyocera S2300 and the LG Rumor2*, neither are smartphones.
payLo, Assurance                                                                           Samsung Entro
payLo, Assurance                                                                           Samsung Montage
payLo, Assurance                                                                           Kyocera Brio
payLo, Assurance                                                                           LG 101
payLo, Assurance                                                                           LG 200*
payLo, Assurance                                                                           Samsung M575
payLo, Assurance, legacy VM plans (not Beyond Talk)                   Kyocera S2100
All available Virgin Mobile plans, Assurance                                    Kyocera S2300
All available Virgin Mobile plans, Assurance                                    LG Rumor 2*
All available Virgin Mobile plans, Assurance                                    Samsung M340*

Beyond Talk Plans only                                                                   Apple iPhone 4
Beyond Talk Plans only                                                                   Apple iPhone 4S
Beyond Talk Plans only                                                                   BlackBerry Curve*
Beyond Talk Plans only                                                                   HTC Evo V 4G
Beyond Talk Plans only                                                                   HTC One V
Beyond Talk Plans only                                                                   HTC Wildfire S*
Beyond Talk Plans only                                                                   Kyocera Rise
Beyond Talk Plans only                                                                   LG Rumor Touch*
Beyond Talk Plans only                                                                   LG Optimus Elite
Beyond Talk Plans only                                                                   LG Optimus V*
Beyond Talk Plans only                                                                   LG Optimus Slider
Beyond Talk Plans only                                                                   Motorola Triumph
Beyond Talk Plans only                                                                   Samsung Intercept*
Beyond Talk Plans only                                                                   Samsung Galaxy S II
Beyond Talk Plans only                                                                   Samsung Galaxy Reverb
Beyond Talk Plans only                                                                   Chaser
Beyond Talk Plans only                                                                   Venture
*discontinued models
answered 1 year, 10 months ago
by
Dan L.
Question
switching
i want to switch from a smart phone to the basic plan, is that possible?
asked 1 year, 10 months ago
by
ethan
on payLo Plans
1 answer
Answers
answer 1
Yes. But you may end up buying a new phone and losing any money in your account. According to the Terms and Conditions:

• Virgin Mobile and payLo accounts are maintained separately. If you switch between a Virgin Mobile service plan and a payLo service plan, your Virgin Mobile or payLo account (as applicable) may be closed and you may be given a new Virgin Mobile or payLo account (as applicable).

• you may switch current service plans, including between Virgin Mobile and payLo. When you switch service plans, you will not receive a refund of any portion of any previously paid service charges and you will lose all of your remaining unused minutes, messages, and data allotment.

• Some service plans are available only on certain phones.
http://www.virginmobileusa.com/legal/general-terms-and-conditions-no-annual-contract

Generally, you will need a payLo phone from Virgin Mobile USA for a payLo plan. And you will need a Beyond Talk phone from Virgin Mobile USA for a Beyond Talk plan.

Only 2 models can use any current Beyond Talk or payLo plan; the Kyocera S2300 and the LG Rumor2*.
payLo, Assurance                                                                           Samsung Entro
payLo, Assurance                                                                           Samsung Montage
payLo, Assurance                                                                           Kyocera Brio
payLo, Assurance                                                                           LG 101
payLo, Assurance                                                                           LG 200*
payLo, Assurance                                                                           Samsung M575
payLo, Assurance, legacy VM plans (not Beyond Talk)                   Kyocera S2100
All available Virgin Mobile plans, Assurance                                    Kyocera S2300
All available Virgin Mobile plans, Assurance                                    LG Rumor 2*
All available Virgin Mobile plans, Assurance                                    Samsung M340*

Beyond Talk Plans only                                                                   Apple iPhone 4
Beyond Talk Plans only                                                                   Apple iPhone 4S
Beyond Talk Plans only                                                                   BlackBerry Curve*
Beyond Talk Plans only                                                                   HTC Evo V 4G
Beyond Talk Plans only                                                                   HTC One V
Beyond Talk Plans only                                                                   HTC Wildfire S*
Beyond Talk Plans only                                                                   Kyocera Rise
Beyond Talk Plans only                                                                   LG Rumor Touch*
Beyond Talk Plans only                                                                   LG Optimus Elite
Beyond Talk Plans only                                                                   LG Optimus V*
Beyond Talk Plans only                                                                   LG Optimus Slider
Beyond Talk Plans only                                                                   Motorola Triumph
Beyond Talk Plans only                                                                   Samsung Intercept*
Beyond Talk Plans only                                                                   Samsung Galaxy S II
Beyond Talk Plans only                                                                   Samsung Galaxy Reverb
Beyond Talk Plans only                                                                   Chaser
Beyond Talk Plans only                                                                   Venture
*discontinued models
answered 1 year, 10 months ago
by
Dan L.
Question
Why Am I Paying For Texting When I Have The 40$ Paylo Plan
I Have The 40$ Paylo Plan And It Is Supposed To Have Unlimited Texting But It Is Making Me Pay By The Message Instead Of Having Unlimited text
asked 1 year, 10 months ago
by
Richard
on payLo Plans
1 answer
Answers
answer 1
You should double check your account to be sure that you are using the $40/month payLo plan. Click MY ACCOUNT at the top of this page.

If you ARE on the $40/month payLo plan then you should dial *86 to ask Virgin Mobile's Customer Care for help. You can also click LIVE CHAT on the left side of this page.
answered 1 year, 10 months ago
by
Dan L.
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