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Customer Questions & Answers for
payLo Plans

Get great value out of every minute and take total control of your spending. Get minutes as low as 5¢ when you buy Minute Packs with Roll Forward Minutes. Add Messaging Packs and Mobile Web to create your perfect plan.
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Questions & Answers for payLo Plans

Question
can u make calls to canada
can u make calls to Canada and what is the fee for minutes
asked 1 year, 10 months ago
by
debby
mass
on payLo Plans
1 answer
Answers
answer 1
Yes.

• The payLo plans only cover domestic calls and domestic messages with other phones in the USA. There are additional charges to MAKE international calls using any payLo plan. There is no additional charge, besides your minutes, to receive an international call. International calls are charged at the international per-minute rate for the country you're calling PLUS your standard airtime rate. ►Scroll down the payLo plan page to 'International Rates' then select the country's region in the 'Select A Region' menu for the international per-minute rate. ◄
http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/#overview

You will need $$ in your Virgin Mobile account before making any international calls. Click 'Top-Up' at the top of this page to use a credit/debit card, PayPal, or Virgin Mobile Top-Up card to put money into your Virgin Mobile account before sending an international call.

For all payLo plans, inbound and outbound international text messages cost 15¢ each. International picture messages are not available.

• Learn how to make international calls from your mobile phone

Make international calls the same way you would from any other phone. Dial 011 + the country code + the city code + the phone number.
http://virginmobileusa.custhelp.com/app/answers/detail/a_id/2070/
answered 1 year, 10 months ago
by
Dan L.
Question
Can I Block Web Access?
asked 1 year, 10 months ago
by
ABC
on payLo Plans
1 answer
Answers
answer 1
You can restrict internet access in several ways. You can buy a plan doesn't include or limits internet access, completely disable internet access, or use parental controls in the phone.

► CHOOSE A PLAN
      There are 6 plans available from Virgin Mobile. The $30/month and $20/month payLo plans come closest to your needs.
         payLo                          Monthly Talk Minutes                         Messages                               Web Access                 Virgin XL
         Plans                                                                                (Text, IM, Email, Picture)
       • $40/month                    UNLIMITED                                       UNLIMITED                                   50MB                    UNLIMITED
►   • $30/month                           1,500                                            1,500                                        30MB                    UNLIMITED
►   • $20/month                           400                                                 *                                                *                                *
            *Text, email, IM messages cost 15¢ each, picture messages 25¢ each, web access $1.50/MB, Virgin XL 15¢/day

      Note that web access is available for the $20/month plan for $1.50/MB which comes from any balance in your Virgin Mobile account. To prevent internet
      access completely, you would still need to contact Virgin Mobile to disable web access or use a parental control on the phone. The payLo plans and the
      payLo phones are described at:  http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/

► DISABLE INTERNET ACCESS
      You can block all web access on your phone by clicking on 'SUPPORT' at the top of this page to contact Virgin Mobile's Customer Care. However,
      you cannot opt out of paying for the web access if it is part of your plan. From the Downloads-Media page under Mobile Web:       http://www.virginmobileusa.com/downloads/media

► PARENTAL CONTROLS
      You can also block web access on some phones with Parental Controls. The payLo Kyocera Brio, Samsung Entro and Samsung M575 have built-in
      Parental Controls. See the Owner's Manuals for parental control features at: http://www.virginmobileusa.com/phone-manuals-guides
answered 1 year, 10 months ago
by
Dan L.
Question
Can you purchase text packages on a Pay-Lo plan?
asked 1 year, 10 months ago
by
Mamichan
on payLo Plans
1 answer
Answers
answer 1
No longer available to new customers on present plans.
answered 1 year, 10 months ago
by
Dan L.
Question
What phones can I use with the PayLo plan
asked 3 years, 3 months ago
by
Reabcca L.
on payLo Plans
1 answer
Answers
answer 1
The current line of payLo phones are at http://www.virginmobileusa.com/cell-phone-plans/paylo-plans.jsp?tab=tab1
answered 3 years, 3 months ago
by
Dan L.
Question
Can I use the galaxy reverb on the pay lo plan?
asked 2 years, 8 months ago
by
Jacob
Dayton
on payLo Plans
1 answer
Answers
answer 1
• Only the Beyond Talk plans are available when setting up the Samsung Galaxy Reverb from Virgin Mobile USA.
• The payLo plans are only available when setting up a payLo phone from Virgin Mobile USA.
• payLo plans are not available on the smartphones (i.e. Samsung Galaxy Reverb) from Virgin Mobile.

Virgin Mobile USA phones are available on this website, at local stores, and elsewhere. Click 'Find A Store' at the top of this page for local nearby stores.

See the current payLo phones at:         http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/#overview
answered 2 years, 8 months ago
by
Dan L.
Question
how can i add collected calls as part of my plan?
If someone call me from jail can I get them kind of calls added to my plan ?
asked 2 years, 8 months ago
by
brey
on payLo Plans
1 answer
Answers
answer 1
Sorry, collect calls are not available on Virgin Mobile phones.
answered 2 years, 8 months ago
by
Dan L.
Question
Do you just have unlimited texting?
asked 2 years, 9 months ago
by
viginia
on payLo Plans
1 answer
Answers
answer 1
There is no 'text only' plan.

The closest match for you would be either the $35/month Beyond Talk plan or the payLo Unlimited Talk and Text plan, $40/month. Both plans have unlimited text messaging and the lowest amount of minutes and web access.

- $35/month Beyond Talk plan has 300 minutes talk, PLUS unlimited messaging, and web access. You'll need a Beyond Talk phone, too.
http://www.virginmobileusa.com/legal/terms-of-service-virgin-mobile#beyond_talk_plans

- Unlimited Talk and Text plan $40/month, unlimited calling minutes, unlimited messages(text, email, IM, picture), 50mb of web access. You'll need a payLo phone, too
http://www.virginmobileusa.com/legal/general-terms-and-conditions-paylo#40_unlimited_plan
answered 2 years, 9 months ago
by
Dan L.
Question
can i switch my assurance wireless number to these paylo phones
asked 3 years, 3 months ago
by
john
on payLo Plans
1 answer
Answers
answer 1
You should be able to switch to any payLo phone or the Beyond Talk LG Rumor2.

Swap your Virgin Mobile phone online

If you're a current Virgin Mobile customer and you've bought a new phone, you'll need to do a phone swap to switch your mobile number to the new device. There is no charge to complete this transaction online.

Sign In to your Account with your phone number and 6-digit PIN. Choose Swap Phones from the 'I Want To...' menu on the right of the Account Overview tab. Next, you will need to enter the ESN number from your new phone and follow the steps to complete the phone swap.

http://virginmobileusa.custhelp.com/app/answers/detail/a_id/929

See the Assurance FAQs for further details which can be found on this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3340. Then click on the FAQ tab on their website.

For the most accurate answer click 'Contact Us' at the bottom of this page and ask Virgin Mobile's Customer Care.
answered 3 years, 3 months ago
by
Dan L.
Question
Virgin Phone
Hi
Can I use the Virgin Mobile LG Optimus V Prepaid Android Cell Phone with my Paylo prepaid service?
Thank you
asked 3 years, 3 months ago
by
Matthew
Florida
on payLo Plans
1 answer
Answers
answer 1
Sorry, only the payLo phones are compatible with the payLo plans.

Doesn't hurt to try though. Log into your account. On the Account Overview tab click on Change My Plan. From there you can see if a different plan is available for your phone.
answered 3 years, 3 months ago
by
Dan L.
Question
How do I check a top up card balance?
asked 2 years, 8 months ago
by
mia
on payLo Plans
1 answer
Answers
answer 1
If the Top-Up card has been opened then it probably has been used. Only the full amount of the Top-Up card can be added to a Virgin Mobile account; there's no way to enter a partial amount from a Top-Up card.

You can enter the card information into your phone by hitting the UP navigation key. Or click TOP-UP at the top of this web page to enter the card information.
answered 2 years, 8 months ago
by
Dan L.
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