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Customer Questions & Answers for
payLo Plans

Get great value out of every minute and take total control of your spending. Get minutes as low as 5¢ when you buy Minute Packs with Roll Forward Minutes. Add Messaging Packs and Mobile Web to create your perfect plan.
Customer Questions & Answers:
5,408 Questions
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6,169 Answers
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Questions & Answers for payLo Plans

Question
is there any cancellation fees
asked 1 year, 7 months ago
by
larry
on payLo Plans
1 answer
Answers
answer 1
Virgin Mobile answered your question in the FAQs:

http://virginmobileusa.custhelp.com/app/answers/detail/a_id/897

Note, you can find many more answers in the FAQs by clicking SUPPORT at the top of this web page, scroll down the page and click on // SEE ALL FREQUENTLY ASKED QUESTIONS.
answered 1 year, 7 months ago
by
Dan L.
Question
message transcribing
I'm hearing impaired and will mostly text and check messages on the phone. Other than that it'll be used for emergencies. Reading messages is better than guessing... Is there incoming call message transcription offered free with these plans?
asked 2 years, 3 months ago
by
riverguy
davenport, ia
on payLo Plans
1 answer
Answers
answer 1
You should click 'Contact Us' at the bottom of this page and ask Virgin Mobile's Customer Care. Virgin is a low cost phone provider and no transcription service is described on this website.

The payLo phones are good, basic phones. Most have a keyboard for texting.

All payLo phones have these features that may be helpful:
- Hearing aid and TTY compatible.
- Bluetooth to pair with Bluetooth hands-free headsets (except LG 101).
- Jack for a corded headset.
- External Volume control switch on side of phone.
- Text, email, and IM messaging capability as an alternative for use in a noisy environment.
- Built-in speakerphone.
- Vibration alerts for calls and messages.

Drawbacks:
- None offer padding around the earpiece to keep out background noise. The clam-shell style of the Kyocera S2100 may offer the best fit to the ear.

All questions and answers on this board are from fellow Virgin Mobile customers. We help each other out here. Virgin Mobile staff monitor and edit the content but never comment here.
answered 2 years, 3 months ago
by
Dan L.
Question
can i use a pay low phone as a beyond talk phone
my rumor touch screen jus went out i was jus wondering since i dont have a bunch of money 2 spare atm
asked 2 years, 3 months ago
by
chris
on payLo Plans
1 answer
Answers
answer 1
The Kyocera S2300 is the only payLo phone that can be used with a Beyond Talk plan.

http://www.virginmobileusa.com/cell-phones/kyocera-s2300-phone.jsp
answered 2 years, 3 months ago
by
Dan L.
Question
Can I call Puetro Rico on the plan with no additional charges.
asked 2 years, 3 months ago
by
Jolene
Allentown
on payLo Plans
1 answer
Answers
answer 1
Yes.
answered 2 years, 3 months ago
by
Dan L.
Question
Can I use an HTC EVO I already have?
asked 2 years, 3 months ago
by
lz
on payLo Plans
1 answer
Answers
answer 1
No. The payLo plans can only be used Virgin Mobile's payLo phones or VM's LG Rumor2.
answered 2 years, 3 months ago
by
Dan L.
Question
Will I be able to use a phone I already own with this plan?
asked 2 years, 3 months ago
by
Mark
on payLo Plans
1 answer
Answers
answer 1
Yes, if it is one of Virgin Mobile's payLo phones or VM's LG Rumor2.
answered 2 years, 3 months ago
by
Dan L.
Question
Is there any plan for international calls as well?
asked 2 years, 3 months ago
by
sowmya
chicago
on payLo Plans
1 answer
Answers
answer 1
No, there are additional charges for international calls & messages. So, you will need $$ in your Virgin Mobile account before making any international calls or messages.

International calls are charged at the international per-minute rate for the country you're calling PLUS your standard airtime rate. The international per-minute rate can be found on the International Rates tab above the white line on this page. Be sure to have a few bucks in your Virgin Mobile account since the charges come out of your account.
http://www.virginmobileusa.com/cell-phone-plans/paylo-plans.jsp?tab=tab3
answered 2 years, 3 months ago
by
Dan L.
Question
I already have an iphone with another carrier, can I switch over to virgin and use my iphone with you?
I was hoping I could use your $40.00 unlimited plan with my own iphone. Thank you.
asked 2 years, 1 month ago
by
Rob
on payLo Plans
1 answer
Answers
answer 1
Sorry, Virgin Mobile plans only work with Virgin Mobile USA phones. Phones from other carriers or sources will not work with payLo plans.

Virgin Mobile USA phones are available on this website, at local stores, and elsewhere. Click 'Find A Store' at the top of this page for local nearby stores.
answered 2 years, 1 month ago
by
Dan L.
Question
How much does it cost to call someone in thevUnited States if I call them from Mexico?
asked 2 years, 1 month ago
by
Tanya
on payLo Plans
1 answer
Answers
answer 1
Virgin Mobile USA phones only work within the USA.

Virgin Mobile USA phones use the Sprint Nationwide Network which extends ONLY throughout the 48 U.S contiguous states, Hawaii, Washington DC, Puerto Rico, and US Virgin Islands. The VMUSA phones do not roam across other phone networks either. For these reasons the Virgin Mobile USA phones work strictly within the USA and when located outside the USA, will not send/receive calls or messages nor provide web access. There are no options available to use Virgin Mobile USA phones outside the USA.
answered 2 years, 1 month ago
by
Dan L.
Question
how do i just bye the pay lo plan
asked 2 years, 1 month ago
by
denise
on payLo Plans
1 answer
Answers
answer 1
You'll need a payLo phone before starting your plan. You'll need some numbers from the phone to start service.
answered 2 years, 1 month ago
by
Dan L.
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