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Customer Questions & Answers for
payLo Plans

Get great value out of every minute and take total control of your spending. Get minutes as low as 5¢ when you buy Minute Packs with Roll Forward Minutes. Add Messaging Packs and Mobile Web to create your perfect plan.
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Questions & Answers for payLo Plans

Question
Is there any extra per minute charge when receiving a call from Canada ?
asked 2 years, 10 months ago
by
Jayla
on payLo Plans
1 answer
Answers
answer 1
No. You'll only be charged your regular rate or minutes deducted from your account.
answered 2 years, 10 months ago
by
Dan L.
Question
cost of mins
if you buy 30$ 1500 min card will that mean calls are 5censt a min also if you want to buy for a year 90 $ do you have to top up before year is out??
asked 2 years, 10 months ago
by
mary
on payLo Plans
1 answer
Answers
answer 1
• That is a common misconception. Virgin Mobile Top-Up cards don't add minutes. Virgin Mobile Top-Up cards are used to add money to your Virgin Mobile account. If you prefer using cash/check or lack a credit/debit card then you can buy Virgin Mobile Top-Up cards to 'Top-Up' (pay) your Beyond Talk service.

Virgin Mobile Top-Up cards are another way to pay for your monthly service or to pay for any Virgin Mobile product not included in your plan like international calls/messages, extra minutes, apps, ringtones, etc. Put enough money into your account and you can even buy a phone on this website.

Top-Up cards are available at retail stores and online. You can enter the Top-Up card info on your phone or on this site. You can also pay for your service with Credit, Debit cards or PayPal.

• Virgin Mobile offers two sets of plans: 3 Beyond Talk and 3 payLo plans. There is no 'year plan'. All plans are monthly, except the payLo Basic Rate which is due every 90 days.

There is a payLo Service Preserver Program though. It will only keep your payLo account active for one year; it does NOT provide minutes or messages. Your minutes and messages will still expire at the end of the month on the monthly plans. You still need to pay your monthly charge or keep a balance in your account to use your phone.

http://www.virginmobileusa.com/legal/terms-of-service-paylo#paylo_service_preserver_program
http://www.virginmobileusa.com/help-support/1yearofservice.html"
answered 2 years, 10 months ago
by
Dan L.
Question
can I keep my present phone number
asked 3 years, 4 months ago
by
Jee Tello
Renton Wa
on payLo Plans
1 answer
Answers
answer 1
Your chances are pretty good. See the following FAQ:

http://virginmobileusa.custhelp.com/app/answers/detail/a_id/895

If you have more questions click Help at the top of this page. Then select "Go to FAQs" to search a list of frequently asked questions.
answered 3 years, 4 months ago
by
Dan L.
Question
On the PayLo 10 cent per minute plan, are there roaming charges for Mexico and other Caribbean locations? Will I get service?
Kyocera S2100 Phone
asked 2 years, 10 months ago
by
Nancy
Chicago
on payLo Plans
1 answer
Answers
answer 1
Sorry, no. Virgin Mobile USA phones work strictly within the USA.

Virgin Mobile USA phones use the Sprint Nationwide Network which extends ONLY throughout the 48 U.S contiguous states, Hawaii, Washington DC, Puerto Rico, and US Virgin Islands. The VMUSA phones do not roam across other phone networks either. For these reasons the Virgin Mobile USA phones work strictly within the USA and when located outside the USA, will not send/receive calls or messages nor provide web access. There are no options available to use Virgin Mobile USA phones outside the USA.
answered 2 years, 10 months ago
by
Dan L.
Question
can any service be used with a virgin mobile phone?
asked 2 years, 10 months ago
by
paula
on payLo Plans
1 answer
Answers
answer 1
No. Virgin Mobile phones are programmed to work only with Virgin Mobile service.
answered 2 years, 10 months ago
by
Dan L.
Question
Does PayLo plan include any options for free calls to another paylo or VirginMobile subscriber
thinking of getting 2 paylo plans for my wife and I...wondering whether our calls to each other would be free or discounted.
asked 1 year, 11 months ago
by
dbh
on payLo Plans
1 answer
Answers
answer 1
If you want unlimited minutes you should get either the $55/month Beyond Talk plan or the $40/month payLo plan both with unlimited domestic minutes with any phone within the USA at anytime.

All the other Beyond Talk and payLo plans use anytime minutes. Minutes are used anytime your phone is used for any call. 911 and Virgin Mobile customer service are the only exceptions. Minutes for all calls, incoming & outbound, will be deducted from your monthly allotment on your account according to your plan; there are no free mobile-to-mobile, Virgin-to-Virgin, weekend or night calls for any Beyond Talk nor payLo plan.

Note, if you use Internet Explorer you can search these ASK & ANSWERS by using the Search box above these questions.
answered 1 year, 11 months ago
by
Dan L.
Question
what are details on plans with the iPhone, and different plans available
asked 2 years, 9 months ago
by
Raechel
on payLo Plans
1 answer
Answers
answer 1
Virgin Mobile's Apple iPhones, 4 and 4S, use the Beyond Talk plans.

Beyond Talk Plans feature Unlimited Web, Data, Messaging, and Email - with Talk Minutes included - starting at just $35/month.

Beyond Talk               Monthly Talk Minutes                      Messages                                   Web Access                 
      Plans                                                                    (Text, IM, Email, Picture)
• $55/month                        UNLIMITED                              UNLIMITED                                  UNLIMITED
• $45/month                            1,200                                   UNLIMITED                                  UNLIMITED
• $35/month                              300                                    UNLIMITED                                  UNLIMITED
http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans/overview/#overview
http://www.virginmobileusa.com/legal/general-terms-and-conditions-virgin-mobile#beyond_talk_plans

Hint: When you buy an Apple iPhone from Virgin Mobile and set Auto Top-Up inside your account to automatically pay your monthly plan you can get a $5 per month discount.
answered 2 years, 9 months ago
by
Dan L.
Question
do you price match a phone
asked 1 year, 11 months ago
by
lissa
on payLo Plans
1 answer
Answers
answer 1
no
answered 1 year, 11 months ago
by
Dan L.
Question
do you have to pay to recieve a text?
asked 1 year, 11 months ago
by
holly
on payLo Plans
1 answer
Answers
answer 1
Depends which plan you choose.

All the Beyond Talk plans ($35, $45, and $55 per month) and the $40 per month payLo plans provide unlimited incoming/outgoing domestic(means USA only) messages during your month of service. Messages include Text, IM, Email, and Picture messages.

The $30/month payLo plan provides 1,500 incoming/outgoing domestic(means USA only) messages. Messages include Text, IM, Email, and Picture messages.

Incoming/outgoing domestic(means USA only) Text, IM, Email messages cost 15¢ each with the payLo $20/month plan. Picture messages are 25¢ each on these two plans.

On all payLo and Beyond Talk plans, international Text Messages cost 15¢ to send and receive. International picture messages are not available.

If you are asking about the Assurance Wireless plans, see their website by following the link on this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3340. Then click on the PROGRAM DESCRIPTION tab on their website.
answered 1 year, 11 months ago
by
Dan L.
Question
do you have a family plan for unlimited talk between family members on same account?
asked 1 year, 11 months ago
by
jim
on payLo Plans
1 answer
Answers
answer 1
Sorry, there are no family plans here. It is not possible to add another line to any account nor share minutes. Each phone has its own account.
Virgin Mobile answered your question in the FAQs: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5777

Note, if you use Internet Explorer you can search these ASK & ANSWERS by using the Search box above these questions.
answered 1 year, 11 months ago
by
Dan L.
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