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Customer Questions & Answers for
payLo Plans

Get great value out of every minute and take total control of your spending. Get minutes as low as 5¢ when you buy Minute Packs with Roll Forward Minutes. Add Messaging Packs and Mobile Web to create your perfect plan.
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Questions & Answers for payLo Plans

Question
Will my phone work in Japan?
asked 2 years ago
by
Tamar
on payLo Plans
1 answer
Answers
answer 1
Sorry, no. Virgin Mobile USA phones work strictly within the USA.

Virgin Mobile USA phones use the Sprint Nationwide Network which extends ONLY throughout the 48 U.S contiguous states, Hawaii, Washington DC, Puerto Rico, and US Virgin Islands. The VMUSA phones do not roam across other phone networks either. For these reasons the Virgin Mobile USA phones work strictly within the USA and when located outside the USA, will not send/receive calls or messages nor provide web access. There are no options available to use Virgin Mobile USA phones outside the USA.
answered 2 years ago
by
Dan L.
Question
How do I switch from the $55 monthly plan i am currently on, to the paylo $30 online
asked 2 years ago
by
evonne
on payLo Plans
1 answer
Answers
answer 1
You may end up buying a new phone and losing any money in your account. According to the Terms and Conditions:

• Virgin Mobile and payLo accounts are maintained separately. If you switch between a Virgin Mobile service plan and a payLo service plan, your Virgin Mobile or payLo account (as applicable) may be closed and you may be given a new Virgin Mobile or payLo account (as applicable).

• you may switch current service plans, including between Virgin Mobile and payLo. When you switch service plans, you will not receive a refund of any portion of any previously paid service charges and you will lose all of your remaining unused minutes, messages, and data allotment.

• Some service plans are available only on certain phones.
http://www.virginmobileusa.com/legal/general-terms-and-conditions-no-annual-contract

Your Beyond Talk phone won't work with payLo plans. You'll need a payLo phone.

► Log into your account. [MANAGE MY ACCOUNT at the top of this page.] On the Account Overview tab click on 'Change My Plan'. From there you can see the plans that are available for your phone and change it, if necessary.

Or click 'SUPPORT' at the top of this page and ask Virgin Mobile's Customer Care.
answered 2 years ago
by
Dan L.
Question
left over balance
If i have a balance of 18 dollars on my account how can i use that up?
asked 2 years ago
by
brenda
on payLo Plans
1 answer
Answers
answer 1
• You can get ringtones, apps, games and other downloads from Virgin XL for the payLo phones. Click MY STUFF on your phone, then click GET MORE RINGTONES. The $40 and $30 per month plans include unlimited access to Virgin XL on your phone. Virgin XL costs 15¢/day for the other payLo plans.

• You can use the $$ in your Virgin Mobile account for additional minutes, international calls, international messages, downloads from Virgin XL, etc.

Note, if you use Internet Explorer you can search these ASK & ANSWERS by using the Search box above these questions.
answered 2 years ago
by
Dan L.
Question
is there any plan that you can't call but you can text
asked 2 years ago
by
Alexis
on payLo Plans
1 answer
Answers
answer 1
Sorry, that is not available. Choose the plan that is closest to your needs. Here are all the current plans:

payLo is Virgin Mobile's value brand, offering monthly and Pay As You Go plans. There are 4 payLo plans for the payLo phones. All the payLo plans and the Basic Rate plan will only work with the payLo phones.

   payLo                          Monthly Talk Minutes                         Messages                               Web Access                 Virgin XL
   Plans                                                                                (Text, IM, Email, Picture)
   • $40/month                     UNLIMITED                                    UNLIMITED                                   50MB                    UNLIMITED
   • $30/month                          1,500                                            1,500                                        30MB                    UNLIMITED
   • $20/month                            400                                               *                                                *                                *
   • $20 every 90 days            20¢/minute                                         *                                                *                                *
      *Text, email, IM messages cost 15¢ each, picture messages 25¢ each, web access $1.50/MB, Virgin XL 15¢/day

The payLo plans and the payLo phones are described at:  http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/
The Basic Rate is described at:                                            http://www.virginmobileusa.com/legal/general-terms-and-conditions-paylo#basic_rate

All of the Beyond Talk plans feature Unlimited Web, Unlimited Data, and Unlimited Domestic Messaging(Text, IM, Email, Picture messages) - with varying number of domestic Talk Minutes - starting at just $35/month. And the device lineup starts with Apple iPhones and includes affordable Android™-powered 3G and 4G phones from top manufacturers - HTC, Kyocera, LG, and Samsung.

   Beyond Talk               Monthly Talk Minutes                      Messages                                   Web Access                 
         Plans                                                                    (Text, IM, Email, Picture)
   • $55/month                        UNLIMITED                              UNLIMITED                                  UNLIMITED
   • $45/month                            1,200                                   UNLIMITED                                  UNLIMITED
   • $35/month                              300                                    UNLIMITED                                  UNLIMITED
The Beyond Talk plans and phones are described at: http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans/overview/#overview
answered 2 years ago
by
Dan L.
Question
i have a pay lo phone and i want to make international calls does that come out of my pre paid card or how does that work?
asked 2 years, 11 months ago
by
ciss
on payLo Plans
1 answer
Answers
answer 1
it comes from the cash balance on your account
answered 2 years, 10 months ago
by
bubba
Question
I was wondering if you guys offer a bi-monthly plan?
I'm going away for a month and will only be in America for another 2 weeks, but I'd still like to use my cell phone without having to spend so much money to use it for those 2 weeks instead of a month.
asked 2 years, 5 months ago
by
Roshanne
on payLo Plans
1 answer
Answers
answer 1
Sorry, all the payLo and Beyond Talk plans last for an entire month.
answered 2 years, 5 months ago
by
Dan L.
Question
Can you use phone as hot spot on the 30 month plan?
asked 2 years, 5 months ago
by
Greg
on payLo Plans
1 answer
Answers
answer 1
Currently, only the HTC Evo V, Samsung Galaxy S II and both Apple iPhones using a Beyond Talk plan and the $15/month Hotspot option can create a Mobile Hotspot.
answered 2 years, 5 months ago
by
Dan L.
Question
What replacement phone and plan can I get in which I just top up once in a while?
I currently top up every couple of months. I plan on getting a new phone and don't know what to get as all I see are monthly plans. What phones can I get and continue just topping up once in a while?
asked 2 years, 5 months ago
by
G Richter
on payLo Plans
1 answer
Answers
answer 1
Your Basic Rate payLo plan, $20 every 90 days, will work with any payLo phone from Virgin Mobile USA.
See the current payLo phones at:       http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/#overview

Below is a list of current and discontinued payLo models. The discontinued models are not available on this website but may be available elsewhere online. Click 'Find a Store' at the top of this page for nearby stores that sell Virgin Mobile phones.
LG 101*
LG 200*
Samsung Entro
Samsung Montage
Samsung M575
Kyocera S2100
Kyocera S2300
Samsung M340*
*discontinued models
answered 2 years, 5 months ago
by
Dan L.
Question
Does the paylo $30 plan offer 1500 text & 1500 minutes?
Does it offer 1500 minutes & 1500 texts or is the $30 split between both?
asked 2 years, 5 months ago
by
Max
on payLo Plans
1 answer
Answers
answer 1
Yes, the $30/month payLo plan provides 1,500 minutes with any phone in the USA AND 1,500 messages with any phone in the USA (Text, IM, Email, Picture messages) AND 30 mb of web access/data ANDUnlimited access to Virgin XL from Virgin Mobile (extra charges may apply for downloads).

  payLo                          Monthly Talk Minutes                         Messages                               Web Access                 Virgin XL
   Plans                                                                                (Text, IM, Email, Picture)
   • $40/month                     UNLIMITED                                    UNLIMITED                                   50MB                    UNLIMITED
   • $30/month                          1,500                                            1,500                                        30MB                    UNLIMITED
   • $20/month                            400                                                 *                                                *                                *
   • $20 every 90 days            20¢/minute                                         *                                                *                                *
      *Text, email, IM messages cost 15¢ each, picture messages 25¢ each, web access $1.50/mb. Virgin XL 15¢/day

The payLo plans and the payLo phones are described at:  http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/
The Basic Rate is described at:                                            http://www.virginmobileusa.com/legal/general-terms-and-conditions-paylo#basic_rate
answered 2 years, 5 months ago
by
Dan L.
Question
what is the virgin mobile customer care number
asked 2 years, 5 months ago
by
jaleichaa
on payLo Plans
1 answer
Answers
answer 1
There are several for payLo/Beyond Talk, Broadband2Go and Assurance Wireless. Click 'SUPPORT' at the top of this page and ask Virgin Mobile's Customer Care.

You can also dial *86 on your phone at no charge.
answered 2 years, 5 months ago
by
Dan L.
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