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Customer Questions & Answers for
payLo Plans

Get great value out of every minute and take total control of your spending. Get minutes as low as 5¢ when you buy Minute Packs with Roll Forward Minutes. Add Messaging Packs and Mobile Web to create your perfect plan.
Customer Questions & Answers:
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6,224 Answers
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Questions & Answers for payLo Plans

Question
can an assurance customer tether his phone to a laptop to get email? i heard it was $15 per month?
asked 1 year, 9 months ago
by
sharon
on payLo Plans
1 answer
Answers
answer 1
Sorry, no. The current Beyond Talk phones will not work with Assurance Wireless plans. Currently, only the HTC Evo V, Samsung Galaxy S II and both Apple iPhones, which are all Beyond Talk phones, using a Beyond Talk plan and the $15/month Hotspot option can create a Mobile Hotspot.
http://www.virginmobileusa.com/shop/cell-phones/#/sort_love/view_grid/feature_hotspot/

All the payLo phones are compatible with the Assurance Wireless plans. None of the payLo phones can be used with a Beyond Talk plan and the $15/month Hotspot option.

You can buy Virgin Mobile USA phones on this website, elsewhere online, or at a local store. It doesn't matter where you buy the phone as long as it is one of the payLo phones mentioned.
See the current payLo phones at:         http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/#overview

Click 'Find a Store' at the top of this page for nearby stores that sell Virgin Mobile phones.

You can find other answers on the Assurance Wireless website which can be found on this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3340. Then click on the FAQ tab on their website.

For the most accurate answer click 'SUPPORT' at the top of this page and ask Virgin Mobile's Customer Care.
answered 1 year, 9 months ago
by
Dan L.
Question
LG OPTIMUS
I have LG OPTIMUS. Can I use this phone for Virgin service?
asked 1 year, 9 months ago
by
miwa
on payLo Plans
1 answer
Answers
answer 1
Sorry, no.
• payLo plans are not available on the Beyond Talk Android smartphones from Virgin Mobile.
• The payLo plans are only available when setting up a payLo phone from Virgin Mobile USA.

See the current payLo phones at: http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/#overview
answered 1 year, 9 months ago
by
Dan L.
Question
Do vm to vm calls use minutes.?
asked 1 year, 9 months ago
by
Mike g
on payLo Plans
1 answer
Answers
answer 1
Yes. You can send and receive calls with any phone within the USA at any time with your anytime minutes.
answered 1 year, 9 months ago
by
Dan L.
Question
Can one use a droid on a paylo plan
asked 1 year, 9 months ago
by
kevin
on payLo Plans
1 answer
Answers
answer 1
You can only use the payLo plans with the payLo phones. See the payLo phones at:
http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/
answered 1 year, 9 months ago
by
Dan L.
Question
yes the pics are used in txt form & im having issues recieving & sending them now
asked 1 year, 9 months ago
by
gail perry
milwaukee, wi
on payLo Plans
1 answer
Answers
answer 1
Virgin Mobile may have answered your question in the FAQs:

http://virginmobileusa.custhelp.com/app/answers/detail/a_id/2247

If that doesn't work then dial *86 on your Virgin Mobile phone or click 'SUPPORT' at the top of this page and ask Virgin Mobile's Customer Care. You can also click LIVE CHAT on the left side of this web page.
answered 1 year, 9 months ago
by
Dan L.
Question
Multiple phones
Can I put more than one phone number for multiple phones on one account? If so, how would they be billed?
asked 1 year, 8 months ago
by
Tom
Florida
on payLo Plans
1 answer
Answers
answer 1
Sorry, it is not possible to add another line to any account. It is not possible to share minutes. Each phone has its own account. When you buy another phone it will have its own account.

Note, if you use Internet Explorer you can search these ASK & ANSWERS by using the Search box above these questions.
answered 1 year, 8 months ago
by
Dan L.
Question
Do I get charged for incoming text messages?
asked 1 year, 8 months ago
by
Amber
on payLo Plans
1 answer
Answers
answer 1
Depends which plan you choose.

All the Beyond Talk plans ($35, $45, and $55 per month) and the $40 per month payLo plans provide unlimited incoming/outgoing domestic(means USA only) messages during your month of service. Messages include Text, IM, Email, and Picture.

The $30/month payLo plan provides 1,500 incoming/outgoing domestic(means USA only) messages. Messages include Text, IM, Email, and Picture.

Incoming/outgoing domestic(means USA only) Text, IM, Email messages cost 15¢ each with the payLo $20/month plan and payLo Basic Rate plan ($20 every 90 days). Picture.messages are 25¢ each on these two plans.

On all payLo and Beyond Talk plans, international Text Messages cost 15¢ to send and receive. International picture messages are not available.

If you are asking about the Assurance Wireless plans, see their website by following the link on this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3340. Then click on the PROGRAM DESCRIPTION tab on their website.
answered 1 year, 8 months ago
by
Dan L.
Question
doesvirgin moblie offer free promo month
asked 1 year, 8 months ago
by
mr big
Phoenix
on payLo Plans
1 answer
Answers
answer 1
Virgin Mobile offers special deals to everybody. Click on SHOP at the top of this page then select DEALS.
answered 1 year, 8 months ago
by
Dan L.
Question
can you use the money you have left over in your account to buy apps in the play store?
asked 1 year, 8 months ago
by
jerrica
on payLo Plans
1 answer
Answers
answer 1
No. The money in your Virgin Mobile account can only be used for services from Virgin Mobile USA.
answered 1 year, 8 months ago
by
Dan L.
Question
Will I be able to use a phone I already own with this plan?
asked 2 years, 5 months ago
by
Mark
on payLo Plans
1 answer
Answers
answer 1
Yes, if it is one of Virgin Mobile's payLo phones or VM's LG Rumor2.
answered 2 years, 5 months ago
by
Dan L.
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