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Customer Questions & Answers for
payLo Plans

Get great value out of every minute and take total control of your spending. Get minutes as low as 5¢ when you buy Minute Packs with Roll Forward Minutes. Add Messaging Packs and Mobile Web to create your perfect plan.
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Questions & Answers for payLo Plans

Question
Can we purchase minutes for 2-3 months at a time
asked 8 months ago
by
Jerome Bernard
on payLo Plans
1 answer
Answers
answer 1
All the current payLo and Beyond Talk plans are monthly. All services on your plan last for one month or until you finish your allotment of calling, messaging, or web service.

Near the end of your month or when you're running low on minutes, you should get a Virgin Alert reminder that it's time to Top-Up. You may also get a phone call reminding you to pay for your next month. You can use a Virgin Mobile Top-Up card, credit/debit card, or a PayPal account to pay for your next month of service.

You can also pay for your monthly Beyond Talk or payLo plan at certain stores like Radio Shack and Sprint stores. Click 'Find a Store' at the top of this page for nearby stores. But a trip to the store is not required.

If you wish to pay by cash or check then Virgin Mobile Top-Up cards are available at many stores. Click 'Find a Store' at the top of this page for nearby stores that sell Virgin Mobile Top-Up cards.

► Click 'Top-Up' on this page or select MY ACCOUNT on your phone's menu to start the payment process.

If you are worried about missing your payment date you can pay up to one month in advance.
http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5571

Or you can set Auto Top-Up to automatically pay every month from your credit/debit card or PayPal account.
http://virginmobileusa.custhelp.com/app/answers/detail/a_id/926
answered 8 months ago
by
Dan L.
Question
Currently I am on the $45/month plan. I have a Kyocera Rise phone. Can I switch to the Pay-Lo $20 plan?
asked 8 months ago
by
eric luckenbaugh
on payLo Plans
1 answer
Answers
answer 1
Sorry, no.

• The payLo plans are only available when setting up a payLo phone from Virgin Mobile USA. The Kyocera Rise is a Beyond Talk phone. Only the Beyond
Talk plans are available when setting up a Beyond Talk phone from Virgin Mobile USA.
See the current payLo phones at: http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/#overview

• Virgin Mobile and payLo accounts are maintained separately. If you switch between a Virgin Mobile service plan and a payLo service plan, your Virgin
Mobile or payLo account (as applicable) may be closed and you may be given a new Virgin Mobile or payLo account (as applicable).

• you may switch current service plans, including between Virgin Mobile and payLo. When you switch service plans, you will not receive a refund of any
portion of any previously paid service charges and you will lose all of your remaining unused minutes, messages, and data allotment.

• Some service plans are available only on certain phones.
http://www.virginmobileusa.com/legal/general-terms-and-conditions-no-annual-contract
answered 8 months ago
by
Dan L.
Question
I have a I phone 4s that had sprint coverage on a family plan. The plan has been cut off? Can I switch this phone to a virgin no contract ?
asked 8 months ago
by
Sam
on payLo Plans
1 answer
Answers
answer 1
Sorry, the Beyond Talk plans are only available on Apple iPhones from Virgin Mobile USA. iPhones from other carriers won't work with Virgin Mobile service.

Apple iPhones from Virgin Mobile USA are available on this website, at local stores, and elsewhere. Click 'Find a Store' at the top of this page for local nearby stores.
See the current Apple iPhones from Virgin Mobile USA at:     http://www.virginmobileusa.com/shop/cell-phones/iphone-phones/

See more info at: http://www.virginmobileusa.com/resources/CTIAFAQ.pdf

Virgin Mobile now takes trade-ins. When shopping for a phone on this website click on the GET PAID TO TRADE tab. Virgin Mobile doesn't automatically upgrade phones.

Note, if you use Internet Explorer or Firefox you can search these ASK & ANSWERS by using the Search box above these questions.
answered 8 months ago
by
Dan L.
Question
is there just a text messaging plan?
asked 2 years, 6 months ago
by
Danielle
on payLo Plans
1 answer
Answers
answer 1
no
answered 2 years, 6 months ago
by
Dan L.
Question
I have an unlocked iphone 5. How can I use it with a Virgin mobile plan?
asked 8 months ago
by
Bill
on payLo Plans
1 answer
Answers
answer 1
Sorry, the Beyond Talk plans are only available on Apple iPhones from Virgin Mobile USA. iPhones from other carriers won't work with Virgin Mobile service.

Apple iPhones from Virgin Mobile USA are available on this website, at local stores, and elsewhere. Click 'Find a Store' at the top of this page for local nearby stores.
See the current Apple iPhones from Virgin Mobile USA at:     http://www.virginmobileusa.com/shop/cell-phones/iphone-phones/

See more info at: http://www.virginmobileusa.com/resources/CTIAFAQ.pdf

Virgin Mobile now takes trade-ins. When shopping for a phone on this website click on the GET PAID TO TRADE tab. Virgin Mobile doesn't automatically upgrade phones.

Note, if you use Internet Explorer or Firefox you can search these ASK & ANSWERS by using the Search box above these questions.
answered 8 months ago
by
Dan L.
Question
Can I keep a current cell phone number?
asked 2 years, 6 months ago
by
Jerry
63109
on payLo Plans
1 answer
Answers
answer 1
Your chances are pretty good. See the following FAQ:

http://virginmobileusa.custhelp.com/app/answers/detail/a_id/895
answered 2 years, 6 months ago
by
Dan L.
Question
non text
I just want to be able to talk, no texting so what is the differences in pricing?
asked 8 months ago
by
Mary Rozsics
Austin, TX
on payLo Plans
1 answer
Answers
answer 1
You want the $20/month payLo with 400 minutes. Messages and web access are not included on this plan but are available at extra cost.

There are 6 plans available from Virgin Mobile. Pick the plan and phone that comes closest to your needs.

payLo is Virgin Mobile's value brand. There are 3 payLo plans for the payLo phones. All the payLo monthly plans will only work with the payLo phones.

   payLo                          Monthly Talk Minutes                         Messages                               Web Access
   Plans                                                                                (Text, IM, Email, Picture)
   • $40/month                       UNLIMITED                                       UNLIMITED                                   50MB
   • $30/month                           1,500                                              1,500                                        30MB
 ►• $20/month                             400                                                   *                                                *
      *Text, email, IM messages cost 15¢ each, picture messages 25¢ each, web access $1.50/MB, Virgin XL 15¢/day

The payLo plans and the payLo phones are described at:  http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/
answered 8 months ago
by
Dan L.
Question
do you offer unlimited daily plans?
asked 2 years, 6 months ago
by
Angie
Lexington ky
on payLo Plans
1 answer
Answers
answer 1
Virgin offers two sets of plans: Beyond Talk and payLo.

payLo is Virgin Mobile's value brand, offering monthly and Pay As You Go plans. With three options - Talk & Text, Talk, and Basic Rate.

Beyond Talk Plans feature Unlimited Web, Data, Messaging, and Email - with Talk Minutes included - starting at just $35/month. And the device lineup includes affordable Android™-powered 3G smartphones from top manufacturers - HTC, LG, Motorola, and Samsung.

Virgin Mobile's Beyond Talk plans are for use with the Beyond Talk phones.
- $55/month Beyond Talk plan ........ UNLIMITED talk, messaging, and web access.
- $45/month Beyond Talk plan ........ 1200 minutes talk.......PLUS unlimited messaging, and web access
- $35/month Beyond Talk plan ...........300 minutes talk...... PLUS unlimited messaging, and web access
http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans.jsp?tab=tab2

There are 3 payLo plans for the payLo phones.
- Talk and Text plan...... $30/month.............1500 minutes talk...... 1500 messages(text, email, IM, picture)................... 30mb of web access
- Talk plan................... $20/month............. 400 minutes talk......... 15¢ each text msg........... 25¢ each picture msg.... $1.50/mb of web access
- Basic Rate plan......... $20 every 90 days.....20¢/minute talk...........15¢ each text msg........... 25¢ each picture msg.... $1.50/mb of web access
http://www.virginmobileusa.com/cell-phone-plans/paylo-plans.jsp?tab=tab2

Click on the 'Plan Details' tab on either page for more information.
answered 2 years, 6 months ago
by
Dan L.
Question
Does the $30 payLo have free nights and weekends?
asked 2 years, 7 months ago
by
it.
on payLo Plans
1 answer
Answers
answer 1
Nope, you get 1500 minutes, thats it
answered 2 years, 7 months ago
by
Bubba
Question
Can I use a phone not displayed by virgin moblie?
asked 2 years, 7 months ago
by
bfflwdfst
on payLo Plans
1 answer
Answers
answer 1
Nope, VMUSA phones only on the network
answered 2 years, 7 months ago
by
Bubba
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