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Customer Questions & Answers for
payLo Plans

Get great value out of every minute and take total control of your spending. Get minutes as low as 5¢ when you buy Minute Packs with Roll Forward Minutes. Add Messaging Packs and Mobile Web to create your perfect plan.
Customer Questions & Answers:
5,415 Questions
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6,184 Answers
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Questions & Answers for payLo Plans

Question
Lost phone replacement
Does this service cost anything and would I have to have the VM monthly insurance to use the Lost phone replacement service?
asked 1 year, 7 months ago
by
Al
on payLo Plans
1 answer
Answers
answer 1
Virgin Mobile offers Phone Insurance for $5/month. Not all phones are covered. See details at: http://www.virginmobileusa.com/help-support/phoneinsurance.html
answered 1 year, 7 months ago
by
Dan L.
Question
What does the average unlimited talk, text, and data family plan run
asked 1 year, 7 months ago
by
D Kramer
on payLo Plans
1 answer
Answers
answer 1
Sorry, there are no family plans here. Each phone has its own account. When you buy another phone it will have its own account.
answered 1 year, 7 months ago
by
Dan L.
Question
is there a plan for unlimited txt plus 300 talk minutes
asked 1 year, 7 months ago
by
timothy everett
on payLo Plans
1 answer
Answers
answer 1
Yes, you want the $35/month Beyond Talk plan with a Beyond Talk phone.

All of the Beyond Talk plans feature Unlimited Web, Unlimited Data, and Unlimited Domestic Messaging(Text, IM, Email, Picture messages) - with varying number of domestic Talk Minutes - starting at just $35/month. And the device lineup starts with Apple iPhones and includes affordable Android™-powered 3G and 4G phones from top manufacturers - HTC, Kyocera, LG, Motorola and Samsung.

   Beyond Talk               Monthly Talk Minutes                      Messages                                   Web Access                 
         Plans                                                                    (Text, IM, Email, Picture)
   • $55/month                        UNLIMITED                              UNLIMITED                                  UNLIMITED
   • $45/month                            1,200                                   UNLIMITED                                  UNLIMITED
►• $35/month                              300                                    UNLIMITED                                  UNLIMITED◄
The Beyond Talk plans and phones are described at: http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans/overview/#overview
answered 1 year, 7 months ago
by
Dan L.
Question
is there any cancellation fees
asked 1 year, 7 months ago
by
larry
on payLo Plans
1 answer
Answers
answer 1
Virgin Mobile answered your question in the FAQs:

http://virginmobileusa.custhelp.com/app/answers/detail/a_id/897

Note, you can find many more answers in the FAQs by clicking SUPPORT at the top of this web page, scroll down the page and click on // SEE ALL FREQUENTLY ASKED QUESTIONS.
answered 1 year, 7 months ago
by
Dan L.
Question
message transcribing
I'm hearing impaired and will mostly text and check messages on the phone. Other than that it'll be used for emergencies. Reading messages is better than guessing... Is there incoming call message transcription offered free with these plans?
asked 2 years, 3 months ago
by
riverguy
davenport, ia
on payLo Plans
1 answer
Answers
answer 1
You should click 'Contact Us' at the bottom of this page and ask Virgin Mobile's Customer Care. Virgin is a low cost phone provider and no transcription service is described on this website.

The payLo phones are good, basic phones. Most have a keyboard for texting.

All payLo phones have these features that may be helpful:
- Hearing aid and TTY compatible.
- Bluetooth to pair with Bluetooth hands-free headsets (except LG 101).
- Jack for a corded headset.
- External Volume control switch on side of phone.
- Text, email, and IM messaging capability as an alternative for use in a noisy environment.
- Built-in speakerphone.
- Vibration alerts for calls and messages.

Drawbacks:
- None offer padding around the earpiece to keep out background noise. The clam-shell style of the Kyocera S2100 may offer the best fit to the ear.

All questions and answers on this board are from fellow Virgin Mobile customers. We help each other out here. Virgin Mobile staff monitor and edit the content but never comment here.
answered 2 years, 3 months ago
by
Dan L.
Question
can i use a pay low phone as a beyond talk phone
my rumor touch screen jus went out i was jus wondering since i dont have a bunch of money 2 spare atm
asked 2 years, 3 months ago
by
chris
on payLo Plans
1 answer
Answers
answer 1
The Kyocera S2300 is the only payLo phone that can be used with a Beyond Talk plan.

http://www.virginmobileusa.com/cell-phones/kyocera-s2300-phone.jsp
answered 2 years, 3 months ago
by
Dan L.
Question
Can I call Puetro Rico on the plan with no additional charges.
asked 2 years, 3 months ago
by
Jolene
Allentown
on payLo Plans
1 answer
Answers
answer 1
Yes.
answered 2 years, 3 months ago
by
Dan L.
Question
Can I use an HTC EVO I already have?
asked 2 years, 3 months ago
by
lz
on payLo Plans
1 answer
Answers
answer 1
No. The payLo plans can only be used Virgin Mobile's payLo phones or VM's LG Rumor2.
answered 2 years, 3 months ago
by
Dan L.
Question
Will I be able to use a phone I already own with this plan?
asked 2 years, 3 months ago
by
Mark
on payLo Plans
1 answer
Answers
answer 1
Yes, if it is one of Virgin Mobile's payLo phones or VM's LG Rumor2.
answered 2 years, 3 months ago
by
Dan L.
Question
Is there any plan for international calls as well?
asked 2 years, 3 months ago
by
sowmya
chicago
on payLo Plans
1 answer
Answers
answer 1
No, there are additional charges for international calls & messages. So, you will need $$ in your Virgin Mobile account before making any international calls or messages.

International calls are charged at the international per-minute rate for the country you're calling PLUS your standard airtime rate. The international per-minute rate can be found on the International Rates tab above the white line on this page. Be sure to have a few bucks in your Virgin Mobile account since the charges come out of your account.
http://www.virginmobileusa.com/cell-phone-plans/paylo-plans.jsp?tab=tab3
answered 2 years, 3 months ago
by
Dan L.
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