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Customer Questions & Answers for
payLo Plans

Get great value out of every minute and take total control of your spending. Get minutes as low as 5¢ when you buy Minute Packs with Roll Forward Minutes. Add Messaging Packs and Mobile Web to create your perfect plan.
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5,822 Answers
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Questions & Answers for payLo Plans

Question
can a kyocera event be used as a pay lo phone?
asked 6 months ago
by
Ronnie Hill
on payLo Plans
1 answer
Answers
answer 1
Sorry, only the Beyond Talk plans are available when setting up a Beyond Talk phone from Virgin Mobile USA such as the Kyocera Event.

The payLo plans are only available when setting up a payLo phone from Virgin Mobile USA.
See the current payLo phones at: http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/#overview
See more info at: http://www.virginmobileusa.com/resources/CTIAFAQ.pdf

Virgin Mobile USA phones are available on this website, at local stores, and elsewhere. It doesn't matter where you buy the phone as long as it is one of the payLo phones from Virgin Mobile USA. Click 'Find A Store' at the top of this page for local nearby stores.

No last names here, please.
answered 6 months ago
by
Dan L.
Question
Can I switch from assurance to pay lo?
I purchased a pay lo phone I am currently using on a assurance plan that ends this month. how do I switch to pay lo plan?
asked 6 months ago
by
Pat Mac
on payLo Plans
1 answer
Answers
answer 1
There are some things that you need to know before switching plans. Here is your answer from the Help FAQs at http://virginmobileusa.custhelp.com

You can change plans as your needs change as long as your account is active. And you will lose any unused minutes when you switch plans. So it's a good idea to use up all your minutes before you make the switch, according to the Help FAQs. Note that you will not be able to return to any expired plan (no longer offered) if you decide to change plans.

http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3324/kw/switching

Log into your account. [MANAGE MY ACCOUNT at the top of this page.] On the Account Overview tab click on 'Change My Plan'. From there you can see the plans that are available for your phone and change it, if necessary. The payLo plans should be available.

Or click 'SUPPORT' at the top of this page and ask Virgin Mobile's Customer Care.
answered 6 months ago
by
Dan L.
Question
Dose the paylo pay 20$ for 30$ works as a sim card or as a mobile phone?
asked 6 months ago
by
nezar
on payLo Plans
1 answer
Answers
answer 1
Virgin Mobile USA phones don't use SIM cards.

payLo is Virgin Mobile's value brand. There are 3 payLo plans for the payLo phones. All the payLo monthly plans will only work with the payLo phones.

   payLo                          Monthly Talk Minutes                         Messages                               Web Access
   Plans                                                                                (Text, IM, Email, Picture)
   • $40/month                     UNLIMITED                                       UNLIMITED                                   50MB
   • $30/month                           1,500                                              1,500                                        30MB
   • $20/month                             400                                                   *                                                *
      *Text, email, IM messages cost 15¢ each, picture messages 25¢ each, web access $1.50/MB, Virgin XL 15¢/day

The payLo plans and the payLo phones are described at:  http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/

Note, if you use Internet Explorer you can search these ASK & ANSWERS by using the Search box above these questions.
answered 6 months ago
by
Dan L.
Question
CAN I SWAP MY OLD RUMOR TOUCH PHONE AND GET INTO THE PAYLO PROGRAM?
asked 1 year, 8 months ago
by
JOSEPH
LAS VEGAS
on payLo Plans
2 answers
Answers
answer 1
Virgin Mobile now takes trade-ins. When shopping for a phone on this website click on the GET PAID TO TRADE tab. Virgin Mobile doesn't automatically upgrade phones.
answered 6 months ago
by
Dan L.
answer 2
Virgin Mobile doesn't take trade-ins or upgrade your phone. Once you've bought your phone you're free to sell or trade it elsewhere.

The payLo plans require a payLo phone from Virgin Mobile USA. You can also use the Beyond Talk LG Rumor2. Phones from other carriers or sources will not work with payLo plans.

You can buy Virgin Mobile USA payLo phones and Beyond Talk phones on this website or at local stores which you can find by clicking on 'Find a Store' at the top of this page. Virgin Mobile USA phones are available at other locations, too.
answered 1 year, 8 months ago
by
Dan L.
Question
can i swap my cell phone ?
how much differance in price will it be?
asked 3 years, 9 months ago
by
yummi
on payLo Plans
2 answers
Answers
answer 1
Virgin Mobile now takes trade-ins. When shopping for a phone on this website click on the GET PAID TO TRADE tab. Virgin Mobile doesn't automatically upgrade phones.
answered 6 months ago
by
Dan L.
answer 2
The phone is completely yours when you buy it. There are no upgrades or trade-ins. Buy a new VM phone whenever you want to a better phone.
answered 1 year, 11 months ago
by
Dan L.
Question
can I trade in my old vm phone for a new one
also, can I use the PAYLO plan for the beyond talk phone
asked 2 years, 9 months ago
by
david
on payLo Plans
2 answers
Answers
answer 1
Virgin Mobile now takes trade-ins. When shopping for a phone on this website click on the GET PAID TO TRADE tab. Virgin Mobile doesn't automatically upgrade phones.
answered 6 months ago
by
Dan L.
answer 2
Yes, you can upgrade to another Virgin Mobile phone at anytime.

Virgin Mobile phones are not necessarily interchangeable between the plans. Log into your account, Setting & Preference tab, Change Plan. From there you can see if a different plan is available for your phone.
answered 2 years, 9 months ago
by
Dan L.
Question
How can I trade in my old phone for a different phone?
asked 3 years, 10 months ago
by
Curious
on payLo Plans
2 answers
Answers
answer 1
Virgin Mobile now takes trade-ins. When shopping for a phone on this website click on the GET PAID TO TRADE tab. Virgin Mobile doesn't automatically upgrade phones.
answered 6 months ago
by
Dan L.
answer 2
sorry, no.
answered 2 years, 6 months ago
by
Dan L.
Question
return old phone when upgrading to new
any credit toward new purchase ?
asked 1 year, 9 months ago
by
s moore
virginia
on payLo Plans
3 answers
Answers
answer 1
Virgin Mobile now takes trade-ins. When shopping for a phone on this website click on the GET PAID TO TRADE tab. Virgin Mobile doesn't automatically upgrade phones.
answered 6 months ago
by
Dan L.
answer 2
Nope
answered 1 year, 9 months ago
by
Bubba
answer 3
The phone is yours when you buy it. Virgin Mobile doesn't take trades, trade-ins, upgrades...
answered 1 year, 9 months ago
by
Dan L.
Question
my phone recently broke but ive had it for over 2 years can i get some kind of discount?
asked 3 years, 4 months ago
by
marie
on payLo Plans
2 answers
Answers
answer 1
Virgin Mobile now takes trade-ins. When shopping for a phone on this website click on the GET PAID TO TRADE tab. Virgin Mobile doesn't automatically upgrade phones.
answered 6 months ago
by
Dan L.
answer 2
Virgin Mobile doesn't take trade-ins or upgrades.
answered 1 year, 11 months ago
by
Dan L.
Question
How often can I change my plan?
asked 6 months ago
by
Dennis
on payLo Plans
1 answer
Answers
answer 1
You can easily change from one payLo plan to another payLo plan as often as you need but there are some things that you need to know before switching plans. Here is your answer from the Help FAQs at http://virginmobileusa.custhelp.com

You can change plans as your needs change as long as your account is active. And you will lose any unused minutes when you switch plans. So it's a good idea to use up all your minutes before you make the switch, according to the Help FAQs. Note that you will not be able to return to any expired plan (no longer offered) if you decide to change plans.

http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3324/kw/switching
answered 6 months ago
by
Dan L.
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