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Customer Questions & Answers for
payLo Plans

Get great value out of every minute and take total control of your spending. Get minutes as low as 5¢ when you buy Minute Packs with Roll Forward Minutes. Add Messaging Packs and Mobile Web to create your perfect plan.
Customer Questions & Answers:
5,288 Questions
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6,052 Answers
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Questions & Answers for payLo Plans

Question
My current Virgin Mobil plan costs $20 every 3 months. If I buy a new phone can I continue that plan?
asked 6 months ago
by
linda freeman
on payLo Plans
1 answer
Answers
answer 1
Yes. All the payLo phones are compatible with the now-discontinued Basic Rate plan. You can verify this answer by clicking 'Support' at the top of this page and ask Virgin Mobile's Customer Care via phone or email. You can dial *86 on your Virgin Mobile phone, too. You can also click LIVE CHAT on the left side of this web page when you are using Internet Explorer.
answered 6 months ago
by
Dan L.
Question
Does the $20.00 paylo plan include voicemail & nationwide calls?
asked 6 months ago
by
katherine
on payLo Plans
1 answer
Answers
answer 1
Yes. All plans from Virgin Mobile include Caller ID, Call Waiting, 3-Way Conference Calling(most phones), Call Forwarding(most phones),and Voicemail. You can talk with anybody within the USA using the minutes on your plan.
answered 6 months ago
by
Dan L.
Question
The $30 plan-does that mean 1500 for talk and 1500 for texting?
asked 6 months ago
by
Diane Schwartz
on payLo Plans
1 answer
Answers
answer 1
That is correct. Calling minutes are separate from messages.
answered 6 months ago
by
Dan L.
Question
How do I know how much web access I need?
asked 6 months ago
by
anonymous
on payLo Plans
1 answer
Answers
answer 1
The payLo phones cannot download video or audio files. That pretty much limits you to text, small images, and data for GPS. That amount of data is small and within the 30 or 50 mb of the payLo plans. If you think that you want/need video or audio then you'll need to buy a Beyond Talk phone with a Beyond Talk plan.
answered 6 months ago
by
Dan L.
Question
Do you have family plans?
asked 6 months ago
by
K. Larson
St. Paul, Minnesota
on payLo Plans
1 answer
Answers
answer 1
Sorry, there are no family plans here. It is not possible to add another line to any account nor share minutes. Each phone has its own account.
Virgin Mobile answered your question in the FAQs: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5777

Note, if you use Internet Explorer or Firefox you can search these ASK & ANSWERS by using the Search box above these questions.
answered 6 months ago
by
Dan L.
Question
how can i add a virgin mobile phone to my account
asked 6 months ago
by
Linden Brundage
Cincinnati
on payLo Plans
1 answer
Answers
answer 1
Sorry, it is not possible to add another line to any account nor share minutes. Each phone has its own account.
Virgin Mobile answered your question in the FAQs: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5777

Note, if you use Internet Explorer or Firefox you can search these ASK & ANSWERS by using the Search box above these questions.
answered 6 months ago
by
Dan L.
Question
If you are an Assurance Wireless customer, can you buy ANY Virgin Mobile cell phone and still get the free 250 talk/text or $30 unlimited plans etc?
asked 6 months ago
by
Holly
Cherryville, N.C.
on payLo Plans
1 answer
Answers
answer 1
All the payLo phones are compatible with the Assurance Wireless plans. You can buy Virgin Mobile USA phones on this website, elsewhere online, or at a local store. It doesn't matter where you buy the phone as long as it is one of the payLo phones mentioned. The current Beyond Talk phones will not work with Assurance Wireless plans.

See the current payLo phones at:         http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/#overview

Click 'Find a Store' at the top of this page for nearby stores that sell Virgin Mobile phones.

You can find other answers on the Assurance Wireless website by following the link on this FAQ: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/3340. Then click on the FAQ tab on their website.

For the most accurate answer click 'SUPPORT' at the top of this page and ask Virgin Mobile's Customer Care.
answered 6 months ago
by
Dan L.
Question
when is my due date
asked 6 months ago
by
codyellis
corsicana
on payLo Plans
2 answers
Answers
answer 1
You can check your "Top-Up by" date on your phone by selecting MY ACCOUNT on the menu. You can also check your "Pay by" date by clicking on MANAGE MY ACCOUNT at the top of this web page.
answered 6 months ago
by
Dan L.
answer 2
there is no due date.....you renew your plan when it runs out, doing it a day or two ahead keeps you running uninterrupted
answered 6 months ago
by
Bubba
Question
Do you offer family plans for more than one phone on an account?
asked 6 months ago
by
Johnetta
on payLo Plans
1 answer
Answers
answer 1
Sorry, there are no family plans here. It is not possible to add another line to any account nor share minutes. Each phone has its own account.
Virgin Mobile answered your question in the FAQs: http://virginmobileusa.custhelp.com/app/answers/detail/a_id/5777

Note, if you use Internet Explorer or Firefox you can search these ASK & ANSWERS by using the Search box above these questions.
answered 6 months ago
by
Dan L.
Question
Can I upgrade to Kyocera Event with PayLo Virgin Mobile plan?
Can I use the Kyocera Event with PayLo plan at $38/month ?
asked 6 months ago
by
Howard
Seattle,WASH.
on payLo Plans
1 answer
Answers
answer 1
Sorry, only the Beyond Talk plans are available with the Kyocera Event from Virgin Mobile USA.

• The payLo plans are only available when setting up a payLo phone from Virgin Mobile USA.
See the current payLo phones at: http://www.virginmobileusa.com/cell-phone-plans/paylo-plans/overview/#overview

Virgin Mobile USA phones are available on this website, at local stores, and elsewhere. Click 'Find a Store' at the top of this page for local nearby stores.
► See the current Beyond Talk phones at: http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans/overview/#overview

See more info at: http://www.virginmobileusa.com/resources/CTIAFAQ.pdf

Virgin Mobile now takes trade-ins. When shopping for a phone on this website click on the GET PAID TO TRADE tab.

Note, if you use Internet Explorer or Firefox you can search these ASK & ANSWERS by using the Search box above these questions.
answered 6 months ago
by
Dan L.
Product Details